HP India Complaints & Reviews

Case id - [protected]

I have been calling support and getting in touch with them daily, they say we are resolving the issue and will send technician at your location within 24 hours, I am hearing this since 1 week now and no response from the team no technician visited.

HP DESKTOP SYSTEM with Serial No. INA936XXTK, which is under warranty period is not booting.
As power is given, after HP logo the screen becomes blank.

I purchased the HP laptop HP-14s dk0093au about 9 months ago and It is still under warranty. Lately, I noticed a red line which is 1 pixel wide and around 20 pixel in length started appearing. I contacted HP customer case about this but they said it is a case of mishandling and they won't cover it under warranty.
I also have an extended warranty of 1 year on this laptop. As far as I remember I have never mishandled my laptop. This behaviour is unexpected from HP.

I bought new laptop hp pavilion few days back and im facing speaker in it and its been 15 days since i lodge compliant to customer department and from that day those guys are making me fool and giving unnecessary excuses and not resolving my issue and ignoring my call and massages those engineers names are mangesh jogdand and shivam sharma from thane kalyan i hope hp will feel lil shame and do required action

The cooling fan of my laptop is not operating correctly. the problem came to my notice on 25th of july 2021. i got to know because a notification saying cooling fan is not operarting correctly showed up on my laptop when i turned on my laptop. i would like if a person from your technical team comes at my residential address to solve the issue.

I am writing this to you, since i didnt get any proper response from the customer support. ( I had several calls & visited the authorized service center)

two compliants:HP Case Number: [protected]

1. Unable to connect to devices
2. Unable to print ( Low toner)

I have purchased a new printer on 08/03/2021, which printed less than 350 pages and provided with Low toner comment and unable to print.

i have discussed with the customer support team and they mentioned that while i purchase a new printer the toner will be a demo one, thats why it will give less copies so you have to purchase a new toner now.

also i was told by the customer support team to visit the authroised service center and they have also said the same as above; [demo toner], if that is the case why the customer support is asking me to go to authorized service center ( waste of time & energy).

As a customer who bought printer in less than 4 months has to get a new toner, then is the total price i have paid for the printer doesnt include a toner price.

I would request to replace the toner at warranty, since the product is in warranty, and your customer support is not ready to send the technical support engineer to see the issue and make my printer working.

Kindly do the needful at the earliest.

I ordered hp pavilion laptop and within 14 days i faced dim light display issue and it was saturday/sunday so i could not connect them.. So on day 16th i called them and raised my complain.. But unfortunately i got no replacement/refund.. HP's customer support is just horrible and their DOA team as well.. My laptop's replacement issue got approved but then DOA letter was about to come.. Engineer's verification was done and DOA letter was issued too.. But then some how it got rejected.. Now its over a month i m getting no response or any update for my laptop's replacement/refund..Every single day i call them and ask about my laptop's update but they as usual ask me to wait for another 24/48 hours for further update but then the result is zero.. And the same thing is going for over a month.. DOA team is so horrible they r just not helping me in my replacement/refund.. Now for how many days more i have to wait for solving my issue? I JUST REGRET BUYING FROM HP AND I SUGGEST EVERYONE OUT THEIR DON'T BUY ANY PRODUCTS FROM HP QUALITY IS HORRIBLE AS WELL CUSTOMER SUPPORT DOA TEAM.. IF I GET MY PROBLEM SOLVED I WILL SURELY GIVE REVIEW. HELPLESS COMPLETELY

I purchase HP 14s core in 10th gen on 17.10.2020, invoice no FAAAWR[protected],
We switch laptop ON button, but display seeing blank.

Yesterday I shutdown laptop, but today we push on button, but it is not ON.

Sir, i purchase a new hp pavillion i5 laptop, there is a battery back up problem, battery level decresed 100-40 % with in 10 minutes, i meet service centre which is at bairagipatteda area, Tirupati. to replace my laptop there is no response to customers and so many days delay in work.

As I am suffering from mic issues for two days so help me in this case

I have purchased my hp laptop 245-G7 in 24 March of 2021 but today it is not turning on the screen is totally blank

I have purchased a HP 245 G8 Laptop on 29.06.21 and within a week time started observing Blue Screen error. I have raised the first complaint on 07.07.21 vide case ID [protected]. The technical team assisted over phone and it was somehow solved for the time being. Again in the next 7-10 days the same problem started surfacing in the laptop. Hence a new complaint was lodged vide Case ID [protected]on 21.07.21. This time the system automatically started restarting and was running very very slow . Average boot time was 4 mins. This laptop was taken primarily for my Son's online classes and since the system started restarting multiple times hence he couldnt attend the classes. Today(25.07.21) one of the technician came named Rehman and re-installed the OS(Windows 10) and said this problem is resolved. Within 1 hour the blue screen error cropped again and system started restarting again. This is extremely disappointing since it is not only a harassment but also extremely downtrodden. I have already urged to the team to replace the laptop since the problem started happening within a week time and is falling in line with their replacement policy. Still they have not done it. They are wasting my time and energy and also my money. Need a quick replacement on this or else I will file a harassment case against them for such a poor resolution.

Laptop overheating

I have purchased laptop 15s-dr3500TX, sr no SN# CND1141656 i have issue for laptop overheating and battery back up is not more than 2hrs, my on line case no is [protected], i am continuously chessing with online customer no but unfortunately after 8 to 10 times I am not got any satisfied answer, & my case yet not resolved, i am frusted with services provided online hence tried this, if still i am not able to get solution from company i will go in legal

Waste kind of service, reported2 months back but someone will come nd go but issue not resolved ..

Bought Hp laptop - HP15-ek0025TX bearing serial number - 5CD034NPQM at reliance digital showroom on November 2020 for 82000 rs /-
Laptop suddenly stopped working - not even getting switched on - there is no history of fall or any accidents .. we had taken to hp service Center and they are saying that mother board is burnt inside and they don’t cover in warranty and asking to pay 25 k .. this is ridiculous..it’s not been even 1 year since we bought it and this is what we had to face .. we have huge trust in HP company and never thought the service will be this worst .. ! Kindly replace the laptop as soon as possible and do the needful . Don’t break the customer’s faith in your company .

Dear Sir/ Mam,

This email is in reference to the Case Id: [protected]
As mentioned in the trail mail that the laptop is facing some hardware issue. And as per HP technician, there may be the case of water or moisture due to which the hardware stopped working.
But the fact is that neither the case of water droplet into machine nor the case of moisture which may be because of Air Cooler as said by HP technician (because same is not present at my home).
As this machine is facing same kind of issue from past year, and the issues were resolved within warranty. Email screenshots are attached for the reference.
As advised by HP executive, I extended the warranty of the product for further TWO years. But my machine is facing same as when the extended warranty starts. So, again I logged a complaint with the HP Service Centre, and the technician visited and checked my laptop. Surprisingly, this time he said that this is the case of water droplet or moisture into the machine.
I again tried to contact HP, visited service centre, but they denied to check the laptop at service centre and said that on site service is only option to get it repaired.
And as in the trail mail Mr. Amarjeet Yadav, clearly rejected my case and said it does not fall under the case of warranty.
But how is it possible that laptop is facing same issue with the motherboard and it is not replaced in the past complaints.
Also, please let me know why should not I go for a legal action with the Consumer Forum for harassing me without any proper investigation. If there is a case of water droplet or moisture, a proper report should have been generated.
So kindly assign a different technician who can handle this machine, as within a period of one year this is the third time machine is facing hardware issue with the motherboard.
Regards,
Lalit Lakra

I have been contacting HP Customer Care for the last one month to solve my issues with my laptop screen and changing battery(I already paid the money 3 weeks before but no action has been taken yet).

I have an HP Extended warranty and will expire next month. I am using this laptop very carefully and gradually its screen from the top layer begins to become dark shade. Now it is difficult to see the windows menu bar. Since it is not a physical damage I would like to replace the screen under warranty. HP agreed to send an onsite technician visit and not done yet.I already had an HP technician remote screen share session and shared many pictures and videos of my laptop as per their request.

HP Support Case Id: [protected], [protected]
Product Name HP Pavilion x360 - 14-cd0087tu

Till now no actions from HP Support

Having a terrible experience with HP. Related to their after sell service. Did not expected this from HP. Lodged a complaint on 4th of July 2021 still my complaints are ignored even they don't have min curtsey to answer. Worst service experience.My product is under extended warranty.
To get a simple reply from them I have to go to national consumer forum. Still no resolution.
Case id [protected]