HP India Complaints & Reviews

I've been facing a lot of issues with my laptop after June 2021. Also I've been trying to contact with the coustomer care and service centre but they aren't responding on time

My HP Laptop (HP Spectra X360, with 2 year extended warranty) having display issue since last month. The issue is two mild shadow in below right side of laptop. There is no physical damage & pixel, No white & black dot. I complained to HP chat service regarding this issue. They asked photo of my laptop display and I sent also. They informed that it is physical damage. I explain to them it is not physical damage. I asked them give explanation how it is physical damage but they did not give any explanation. I informed that I can proof it is not physical damage and told them to see my laptop physically. But next mail they informed me that it is not under standard warranty and closed case. I am still warranty period. I need explanation how it is physical damage and why it is not under standard warranty. I paid 18k for extended warranty on 23-Oct-2019 and still I am in warranty period. Please give me solution.

I have purchased HP laptop on May 9th 2021. I was facing screen blackout issue and USB port not working. I have raised this issue through the chat bot initially and it suggested to uninstall and install the software but issue not resolved. Then raised a ticket [protected]. They again did uninstalling and installing softwares but issue not resloved. They declared that motherboard and USB port faulty and will change it.but it's a new laptop and how main parts will be faulty it's a manufacturing defect and I requested for replacement of laptop or refund. HP says I have to claim with 14 days of purchase. How do we know the hardware failure within 14 days and even for HP technical team it takes 1 month to confirm its a motherboard and USB port issue. How a layman knows this. It's a manufacturing defect and within a month main spare parts not working, then what sort of quality product HP manufactueing.its eating our hard earned money. They are cheating customer by providing scrap products and they will say we will replace spares. Why I need to buy HP laptop I would have purchased assembled product from outside.HP customer support not ready to take this to next level and they are not ready to provide the escalation matrix. Cheap behaviour and literally cheating by providing scrap product.my time and money looted by HP India. Why you want to manufacture such faulty laptops, HP won't test their products. Customers are treated like slaves and they are not ready to fix their manufacturing defects instead dumping to us. Helpless tried several email and phone calls, my personal health got spoiled.

Ink cartridge purchased hp 805 from Lulu Mall Edappally Ernakulam with new printer 2331 sl # CN13H231F8, PURCHASED ON 23/7/2021 is not working Ink level showing very low.

1. I have purchased the above Laptop Sr. No. 8CG9492PKH on 20.1.2020 and after successful payment, Order confirmation #[protected] dated 209.1.2020 received in my mail confirming the order details, which states as follows: a) HP Pavilion x360 - 14 - dh1010tu (2 - year extended warranty free of cost, b) HP Active Pend, 3, HP Trensetter Bag + In-built Alexa. Total value of Rs.65, 405/-. This cost of the above model loptop is exclusive offer for NTPC employees. Accordingly I opted this offer.
2. I have written on 23 Jan-2020 reg. the Extended warranty certificate and again on 17th Feb-2020. But I did not get any reply. And I thought that your order confirmation is there and which clearly stated that Extended warranty is included in the above package.
3. In addition to that I have separately opted for Hop Shop Watch card paying additional Rs.799/- (Hence the total order value Comes to Rs. 66, 204).
4. Now, since last 1 and half years the lap is working smoothly, but since last one the mouse pad is not working (no mouse point shown in the screen). I am working with the laptop only with toutch.
5. I contacted your customer care and then they forwarded the call to your technical team. Your technical team said the warranty has been expired. Then I told that it has 2 - years extended warranty. They asked for the Extended warranty certificate, which I do not have, as your team did not respond to my mail dated 23rd Jan-2020 and 17th Feb-2020 till date.
6. Again I contacted your sales department, the person who has assisted me in purchasing the said laptop. He said that the offer was there (i.e. HP Active pen, HP Bag, 2-year extended warranty and In-built Alexa) as offer of NTPC employees.
YesterdayI have recd a mail from HP customer care stating that I have to register in www.redeemnow.com within 14 days of its purchase. But information has been given on this at the time of purchase.

Today I hv recd a mail from another HP customer care rep. stating that the offer was valid till 14 Jan-2020 and I have purchased the laptop on 20th Jan-2020.

My question is how is it possible. I have seen the offer in your onlinesite and discussed with your customer support team to select the model and after payment order confirmation recd stating that all the offers are included in the order.

I think there is some mistake from HP Sales team while processing the order and cheater the customer.

You are requested to please sort out the issue and arrange to mail the 2-year extended warranty certificate immediately to repair my laptop as I have paid Rs.66, 204/-, which is my hard earned money.

I am attaching the Order confirmation and Invoice.

Thanking you,

K. Lakshmanan
Mob# [protected]
[protected]@gmail.com

I have gave my HP laptop to add SSD in it. They removed my CD player and placed HDD which was pre install at the place of CD player using "SOME CASE" and install the SSD at the place of HDD. My laptop was having "LICENSED WINDOWS". Each and every thing was told and shown to the person about the windows and all. When I went to take the laptop my first thing my "WINDOWS WAS NOT LICENSED IT WAS CRACKED" and "THE HDD CASE THEY USED WAS DEFECTIVE". I asked them firstly about the windows they told it was "NOT LICENSED". In HDD I was not able to download or save any file. So I asked them about the HDD they told its all well functioning but it was not they also saw the problem but restarted the laptop and told its all ok. I went again after using it for 2 days but it was not working. I was not able to download any software or any thing in it. I tried to take help from HP Support from Twitter but they also are unable to solve my problem. HP support told me to run some test and they found that its a hardware issue with the HDD. I have also send them the code and told them to talk to the service center but they told we can not talk to them you only have to talk to them. we have no writes for that.
They also lost 2 part of my laptop. There are some more problem. At last I want to get help from the service center as they defected my laptop. From one month I am in contact with the HP support on twitter. They are also not able to solve it. I only want that my laptop should be repaired as soon as possible.
Below I have attached the bill and the thing they lost from the laptop. they also lost 2 to 3 screw.
Date of Incident: 11/06/2021.

I have bought two desktops from HP company. it does not have power cable vga cable in box

Please check my complaint

I bought a laptop not long ago and I am facing the problem in charging of laptop and the camera. The camera shows the photo kind of blur which gives bad photos and charging is kind of slow which was not expected . I need a technician to pay a visit which should be not payable by me. I would be glad if my complaint is resolved as soon as possible. I request a repair.

Dear Sir,

The desktop is getting power but the screen is not showing, My Desktop S.no 3CQ9231WR8 Product number 5RD66AA5RD66A7 .

Regards,

Shubham Garothiya

Team IT | ASK | Indore MP

Mo. No.- [protected]

Email ID- [protected]@outlook.com

My laptop not done work

I have faced Fan error 0n[protected]..My serial number is CND1102K21. Please replace or repair.. My laptop gets over heat..

Please repair these screen or replace as soon as possible as per given serial number

SERIAL NO - SGH748TQZT

PRODUCT NUMBER - Z8Y72PA

HP Case ID [protected]
I have already filed a case log which was supposed to get resolved in 48 hours. It has been over 2 weeks now. I continuously get calls from your executives that they want to visit for diagnosing the issue even after getting the laptop diagnosed twice.
First I got the laptop diagnosed at the Indore Service centre. Second time the technician visited my place.
Although after the first diagnosis itself, it was clear that the fingerprint scanner is not working which requires replacement. Also the laptop is overheating while normal usage which is leading to battery drain.
Still there is no resolution and the support people keep hanging up whenever I call them.

Please escalate this issue to the appropriate level and provide resolution as early as possible.

Thanks and Regards
Nayan Shah
[protected]
[protected]@gmail.com

The subject laptop was purchased at Croma in New BEL Road. Bangalore. The laptop was received at indicated Croma show room for warranty repairs of the failed keys by saying that the laptop will be repaired and returned in 3 days. When I contacted after 4 days, Jayanagar Service Centre of HP was called by one Mr. Govind from Croma. I was told that the failed part has been ordered by HP and it will take another 3 to 4 days to get the repaired laptop. The mobile telephone number [protected] given by Croma for checking status of repairs is always switched off and help line no. [protected] of Croma is non functional. The follow up needs to be always done personally by visiting Croma show room. In the last one week, I haven't received even a single call indicating the status and confirmation on delivery date. This is the fate of warranty repairs of a minor warranty failure case, as I see it

Toner refiling properly but printer is not working for taking a print

Laptop is new but it's restart frequently and screen is shivering . not able to see anything on the screen

I purchase new laptop from hp online store in March 2021, after 3 months it have not working, I wrote many times to HP customers care and also call them many times but from there side no reply and solution get me, and they were avoiding there responsibility after sales product service, even the product is in warranty period. I request HP Just arrange technician visit for solve my laptop problem but they directly denied it, they said we give a training to help customers only by phone call, and last four days they didn't solve it...i am very upset why I bought such a company laptop who have don't care of their customers, after sales. my New purchased laptop is faulty piece and customer care avoiding service while it was in warranty period. From last four days my lot of time waste in this issue.Please take necessary action against such a people and company and give me justice

Application error displaying for opening any files. Not responding quickly. s.no: INA909ZDTV

I m puchase a destop computer in march 2019 serial no. INA951RKZP system not started in last saturday on[protected]. customer name shubham rajpoot mob. no is [protected]

My HP laptop battery life deteriorted with 8 months of purchase. I could raise a complaint only after an year as I took the laptop with 3 years warranty and the website says Type 3 warranty applicable. HP is now charging me 10 K for battery replacement.
Very unfortunate to have such a response from a reputed org.