HP India Complaints & Reviews

H.P laptop --10 days old one died where Dell 7 Years and 3 Years are working fine .

manufacturing defect product H.P should replace the product.

That laptop has not even been used more than 15 days of very lite use, hardly 2 hours max per day.

It stops responding suddenly. No physical damage and no liquid damage after 15 days.

I will give 1 cr if you prove if any physical or Liquid damage.

Replace the product ASAP.

HP Case ID [protected],

10 Days of H.P laptop died.
Nothing showing on the screen, No physical or no Liquid damage but nothing showing in the screen.

Your test results mention that it is physical/Liquid damage,

If it is physical damage it should have a scratch/dent anywhere in the upper screen as well.

How inside screen will damage? In another case, if it is liquid damage then send me the test result, I will give 1 cr rupee.

That is a 100% defective product, suddenly stopped working, later (after 10 days ) it is showing some lines inside the screen.

Really it is shame making that kind of chef products and not doing any service.

You people should replace the product or should repair the product ASAP without any cost.

My Hp laptop plastic case around screen is getting separated.
I went to HP laptop service centre in vizag to address issue on 1st july 2021. They told to leave my laptop with them for 15 days to fix issue. They are not responding also.
Then i called online HP agent. I told my issue. I sent snaps, video of laptop issue for their understanding. They told they will fix my issue by july 26th, 2021 through mail. But they didn't send service engineer to fix my unit . Again i sent mails to them, but they didn't send reply.

Finally i got call from engineer from hp service centre. He again asked me to snaps, video regarding my laptop issue. Because he is not responding properly in call, again i went to hp service centre on 07/08/2021. He checked my laptop. He told, he sent mail to higher authorities for approval to replace a part under warranty. He told, he will get revert by 9/08/2021. But i didn't get any call from him on 09/08/2021. I called him, he is saying same reason(didn't get revert for approval ). now its 12/08/2021, still he is saying same reason.

Its been more than month, still issue didn't get resolve. I wasted lot of time in addressing my issue, went there, But they didn't even responding yet.
please resolve my issue.

Mouse s.no. ASSy, PIN V:P[protected] Spares P/n:[protected] CT FCMHH0C92D3HUE of the HP Computer serial no. having serial No. 8CG0103CY9, not wotking .

My HP pavilion laptop is not starting. Giving 301 error. Not able to take backup before starting diagnostic.

I bought 32 gb hp memeory card in amazon, but it is stopped working in 2 months, it has 2 yrs warranty .pls replace for me

Case ID- [protected]
Please help me. I have raised the complaint regarding my laptop in Jun 2021. Even after multiple repair attempts the problem is not getting resolved. Till today my laptop is dead, Not even starting.

Almost all major parts of the laptop are replaced within 1.5 years from date of purchase. Motherboard 5 time + 2 time Hard Disk Keyboard +Touchpad. Within 7 month from the date of purchase, the keyboard and touchpad stopped working in Sep 2020 and it took more than a month to resolve the issue and the laptop was also damaged, 50% of the inside screws were missing, confirmed by the HP engineer.

Now in June 2021 I have raised the complaint but it is still unresolved. Only update I am getting is "We apologize for the mistakes and the Technical team working on it."
Due to multiple repair attempts I don't have reliability on quality and working of the laptop. Now I don't have trust in the HP support team due to so many fake commitments and Updates during this period.
I have incurred a financial loss of Rs. 55, 000/- for non working due to faulty HP service and Laptop. It is like harassment, I am facing tremendous metal pressure.

I need a refund of My Laptop amount Rs. 68990 + Rs.55000 Compensation for Financial Loss and Mental Harassments.

My laptop is under warranty and I am a premium HP user. I have filed a complaint about my laptop's software related issue on 30th of July.
And I am not receiving any updates regarding my issue. I have called many times but they are not responding, some times they answer call and sometimes not. last time I talked to them on 8th August but there is no any progress regarding my issue.

I purchased this Laptop in Oct 2020. Since then, I have had multiple issues. 1st the Laptop Fan stopped working and it had to be replaced. Then the mouse key stopped working and the complete keyboard was replaced just last week. Within 4 days of replacing the keyboard, the screen not working. It took them almost a month to fix the mouse key issue. They have opened my laptop at least 4 times as of now and still they cannot fix this completely. I had requested them to either refund the amount or give me a new unit or fix this once and give extended warranty looking at the history of this product.
But so far they have not even came back with the status even after 10 days.
Case ID-[protected]

I with utmost shock and bewilderment wish to bring to your notice the apathetic and most callous attitude of your call centre personnel whom I am chasing unfailingly for last more than 12 days but being of no avail.

I am calling the call center on a daily basis but only promises hs been done yet. no technician hs called or visited me.

it's extremely astounding and unbelievable to meet with such negligent,
substandard and couldn't care less attitude of the staffers of an international co of your stature and repute. High time you take care of things & attitude at your home otherwise it doesn't take v long for the cookie to crumble, in the times of internet & technology the word spreads v fast, especially the bad one, I shall be constrained to reach & approach such forums on the social media to highlight the harassment and frustration
I am made to go through.

Last but not the least to highlight again your negligent attitude I bring to your notice also the plain simple fact & thing that you haven't even updated the change in address of your service centre, while v recently visited the mentioned address we were told that it had shifted out to another location many months ago

In today's pandemic situation everybody is working from home/taking online classes. I had such faith in HP that all the three laptops for three members of the house are HP Pavillion x360. and now by this pathetic attitude I don't know what to say about it.

after long chase and follow up they sent me a quotation demanding rs 5505/- for a part without even physically inspecting my device. on refusing to pay without the physical checkup they started making other excuses. then they said that they have ordered the part.
I work is suffering so much and my job is at the stake. and after following up on various public platforms I waiting believing their promises. but today they have come up with a unique new excuse that my laptop is out of life support. i don't even know what it means. whatever it means y didn't they tell me on the very first day instead of making new excuses and demanding absurd amount every day?

Hope at least now u will take some responsibility and pay some attention

New Vichle has engin problem need to replace the Vichle

Your PC/Device needs to be repaired.
A required device isn't connected or can't be accessed.
Error Code : 0xc0000185

You'll need to use recovery tools. if you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

My LAPTOP HP Pavilion -15-cs3007tx battary backup very poor and my battary is damage
plz change my battary

Hi team,
I am jaikumar galuragi, a HP laptop user. I am using a HP15s du2058tu laptop from last 1 year, I have purchased it in Aug 2020 .
I am daily observing low performance, time taking to open any apps, excel, file etc. hang many times.

and the BIG point is no body noticed that HP given a heat sink window for processor is at closed end not at open end, so heat is returning into it, not escaping out, due to fault in design of heat sink outlet window.
The heat sink position in this laptop is at right corner of keyboard and towards display.

I want to replace my laptop, HP india pls look into it,
I want to suggest take a survey you will feel that no user will give you feedback good for 15s du205tu, because it is defect in design, specially in heat sink, laptop getting heated.

Need to take back, and give replacement of laptops
otherwise I will raise this case on consumer court,
please reply i am waiting for it.

Regards,
Jaikumar Galuragi
Mob . : +91 [protected]

My complaint was registered and the team checked it..

Serial no- CND0264BN6

He solved the problem of lagging and not of battery draining and laptop shutdown..
He told me the case will not be closed till the issue is not resolved.
I got call from escalation team, I told them still my issue is not resolved..
I have voice call record of the escalation team and the Techincal team who checked the laptop..
Then also my case is closed even after the issue I am facing yet..
Everyday they make fake promise to resolve it within 2 days but they don't solve it..
Anuj

My complaint was registered and the team checked it..
He solved the problem of lagging and not of battery draining and laptop shutdown..
He told me the case will not be closed till the issue is not resolved.
I got call from escalation team, I told them still my issue is not resolved..
I have voice call record of the escalation team and the Techincal team who checked the laptop..
Then also my case is closed even after the issue I am facing yet...
Then they are promising me, Technician will visit and solve the issue everyday on phone, next day again they don't do it .. Everyday I am making calls and requesting them to resolve it but they keep ignoring the issue..

Hi. O purchased an HP laptop which developed issues with the screen display within the first 3 weeks. HP customer service have been unhelpful and unresponsive. They have sold me a sub standard product and assume no responsibility for replacing it.

HP Case number - [protected]

I purchased an HP Laptop on 22nd June 2021 from HP Store, Tambaram, Chennai. Since 10th July, my laptop's monitor has not been working. When I approached HP support, they provided one ID. (ID No.[protected]) and said that my problem will be solved by sending a technician to my residence within 48 hours. But, my problem is not solved yet. (TODAY 27TH DAY) HP sold sub standard product to me. Everyone is transfering their responsibility to another (including the seller). Within 18 days the product faced a monitor problem. At last a technician came and replaced monitor. After replacement he faced motherboard problem. So, now I am more stressed due toHP. I hope that this will affect HP's goodwill. They are not ready to replace the unit( seller as well as service center)

I purchased an HP Laptop on 22nd June 2021 from HP Store, Tambaram, Chennai. Since 10th July, my laptop's monitor has not been working. When I approached HP support, they provided one ID. (ID No.[protected]) and said that my problem will be solved by sending a technician to my residence within 48 hours. TODAY 26TH DAY. But, my problem is not solved yet. I don't know why HP behave like this. Today a technician said that the motherboard also failed. Humble request, please take steps to reimburse the amount. Within twenty days motherboard and screen display failed. My stress and BP is increasing due to behavior of HP customer service

Hi I am from Mumbai, Maharashtra
Your sevice is so worst because my case had registered on 23rd July till now my issue hasn't resolved if I am contacting to consumer there were lying tell me that we will accelerate your case we will mark on prior and all
After getting case I'd has after 8 days and he has ordered display but I has also gone 8 days but till now your service hasn't resolved the issue and now if I am asking regarding service they were neglecting me and say's that we will accelerate, we will mark on prior and all actually do something asap