HP India Complaints & Reviews

Hi Team,

Myself Gopinath, I bought a laptop in Hp Center which is located in Kukatpally Housing board (Hyderabad).The Sales Executive named "Shekar"(Contact - [protected]) made a promise that he will provide a "Laptop Bag" after one week. So, After a week I went to store and requested for Laptop bag then they said did not promise anything. I was fully disponed with that incident.

For selling the Laptops they making false promises to customers. It will downgrade repetition of HP.I request you to take a necessary action on Shekar([protected])

You can reach me on mobile - [protected] if anything required.

Laptop Purchase Details:
Invoice No : TV/146
Invoice Date :[protected]
HP Center Address : 15-21-16/6, shop No:2, 1st Floor in Block 16 LIG flats KPHB Colony, Hyderabad.

The screen appears black when switched on.the power lught is on but nothing happening on screen.

Model:956ONGW
serial number:5cg9337JTC

keyboard issue
some keys are not working properly.(T, Y, CTRL, Z)
please solve the problem asap.

Auto audio is not working..it will not automatically switch between headphone/speaker. There is no software issues.

There is only one HP authorised service centre in Indore which goes by the name Sysnet Technologies. The service centre's employees behave rudely with an attitude of exercising monopoly for being the only one service centre in Indore. Their attitude towards the customer is worst. They keep the products for endless time, repairing it only if they wish to, or else they say to buy a new product. If not so, then they tell the repairing charges more than the cost of new product.

Our HP laptop is hardware not found that type of problems are created and not openly properly os and boot device r not found is missing

Please note I have booked HP gas refill on 26th June 2021 but not received yet viz 11th July 2021.

Details
HP Con. No. 611607
Distributor 15104710
Booking 310113 dt 26th June 2021
Status shown Delivered on 26th June
But I have not received.

Last 2 years I have this connection, It is a struggle to get the refill cylinder, 2 weeks of endless telephone, visits and picking up self...

My laptop when I switch open then black screen is show

Subject: - Careless attitude of customer care executive concerning to case ID
[protected]
Dear HP India,
1. Refer to our conversation with customer care executive dated 06/07/2021 and
10/07/2021 concerning to case ID [protected] with respect to our laptop.
2. We purchased our laptop in the US on 21/06/2021 and after that, we moved to India.
details of the laptop are given below,
Model: - HP Pavilion Laptop 15-eh0xxx
Product ID: - 2B4R7UA#ABA
Serial No: - 5CD041NRCC
3. While we were trying to set up our new laptop for the first time on 05/07/2021, we
have noticed a single vertical black line on the screen, then we contacted the customer care
executive on 06/07/2021 who checked the laptop virtually through video call and assured us
that a technician would visit our home and rectify the problem within 2-3 days. However,
technician hasn't come even after 3 days. Today (i.e, 10/07/2021), a customer care executive
has called up and claimed that "the previous customer care executive who spoke with us
06/07/2021 was new to his job and he has no idea on whether the laptop covered under
global warranty or not". Further, she stated that "even I don't know how to check whether
the laptop is covered under global warranty or not and hence I will escalate this issue to the
concerned department".
4. This implies that your customer care executive took 3 days time to revert back to us
and say that we don't know how to check whether the laptop is covered under global
warranty or not. This is a fairly careless attitude of your staff and it is very unfortunate on
your part. By the way, we have checked on the HP website and found that our laptop is
covered under global warranty, a screenshot of the web page and invoice are attached below.
5. In view of the above, we urge you to educate your customer care executives to behave
with some responsibility and also rectify our problem at the earliest.
Regards,
Anirudh Bocha VKS
Contact Numbers: +91 [protected], +91 [protected]

Approached Nellore center located at Kanakamahal Center for rectification of the deffect. Without rectifying the deffect, kept idle for 2 days and return by simply saying that he has no time to raise the complaint / Part and advising us to raise the complaint on line from my side.
We are not happy the response given by the Service Agent by name Musthaque.
Pl register my complaint and rectify immediately.

Service Call Report no 6390, dt 9th July, 2021.

Its been 4 days over and none of them reached me for the case [protected].

Newly bought laptop is not useful until the fix my webcam and mic.

None of the channel is working and waste of time

Thanks
Siva
[protected].
[protected]@gmail.com

We have received below mail for our product installation from HP on 26th June but till date no solution. They have sent a mail also yesterday after so many follow up to call an engineer from M/S. SYSNET ( Mr. Nnisar) . He informed us that they are doing only hardware issue and cannot solve the problem. We asked him to come and check the issue but he denied. Sent so many mails to HP but no response. We want refund of our product and compensation for the harresemet we are facing since last 15 days.

From: HP Case [mailto:[protected]@hp.com]
Sent: Saturday, June 26, 2021 5:14 PM
To: [protected]@jabal.in
Subject: HP Case Number: [protected] CRM:[protected]

Dear Mr/Ms Jayesh,

Thank you for contacting HP Support. This email confirms your request for service; the details of your case are below.

Case Number [protected] - Created
Case Status Active
Case Created Date 06/26/2021 11:43:57
Customer Name Jayesh Jayesh
Contact Number (Primary Phone) [protected]
Contact Number (Mobile Phone) [protected]
Primary email address [protected]@jabal.in

Country India
Product Name HP ProOne 600 G5 21.5-in All-in-One Business PC (6AE26AV)
Product Line Commercial Transaction Desktop L10
Product Number 1K4K0PC
Serial Number 8CG0245VRH
Failure Description ind/nbd/ons/windows activation issue

Sincerely,
HP Customer Support

Order: [protected]
Date of purchase: Mar 19, 2020

The 703 cartridge is not compatible with HP K209a Printer even though the box says it is compatible.

When i insert the cartridge the printer doesn't detect the ink levels and the printer software says cartridge not compatible. If i switch back to my old 703 cartridge it works. The cartridge i got from this order has a difference in number S10 (not working new one) vs S5 (working old one)

Numerous follow ups and no resolution on issue. I paid 700 Rs for piece of junk on HP online store. Cheating the customers is new business model for HP.

It is very slow it doesnt get open in hours and hours.

Very bad quality.

It hangs if we open any application, please fix it soon

I have bought hp pavilion laptop past 6 months, and currently I'm facing problem with the pen . The pen is not working and not even charging . The pen was made available with 1 year guarantee. I request you to resolve the issue as soon as possible .

The pen which was being made available with the HP pavilion laptop is not working, the pen was with the guarantee of 1 year . And it has stopped working and even charging .
I request you to resolve my issue as soon as possible .

I've recently purchased a HP laptop from croma store (On 5th July), From 6th july it is crashing again and again. I had already spent two days with HP technical team and followed all the troubleshooting steps but still issue persist. now they are forwarding case from one team to another and same silly process. After paying for new laptop why should i waste my time on troubleshooting steps. They should be able to provide me replacment.

Thanks
Satvinder

Purchase for SSD EX900 M.2 250GB PCle 3.0x4 NVMe 3D TLC NAND Internal Solid State Drive Is Turned out Bad and Damaged.

Pavan kumar Khatik
Tikamgarh MP India
Contect Number - [protected]
Mail ID - [protected]@Gmail.com

Respected sir/ madam,
I have purchased a laptop with order number [protected] on 13th june 2021, ( Back to school offer 2021 means : 2 years extended warranty and 1 year antivirus software @ Rs:1499/-) my hp back to school offer has been rejected stating that purchased model(HP Notebook 15s-du1064TU) is not Covered under offer, but before placing the order I have contacted your sales representative ms.Neha sharma ( id 5046277) she told that offer will apply, and after I placing the order also I received the following(attachment) confirmation mail that back to school offer is applicable.

The webcam of my machine is not working properly. when trying to get connected on zoom through video its taking long time as compared to previous experiance.

When trying to make a video call through whatsapp i am not able to get connected through webcam.