HP India Complaints & Reviews

We have received below mail for our product installation from HP on 26th June but till date no solution. They have sent a mail also yesterday after so many follow up to call an engineer from M/S. SYSNET ( Mr. Nnisar) . He informed us that they are doing only hardware issue and cannot solve the problem. We asked him to come and check the issue but he denied. Sent so many mails to HP but no response. We want refund of our product and compensation for the harresemet we are facing since last 15 days.

From: HP Case [mailto:[protected]@hp.com]
Sent: Saturday, June 26, 2021 5:14 PM
To: [protected]@jabal.in
Subject: HP Case Number: [protected] CRM:[protected]

Dear Mr/Ms Jayesh,

Thank you for contacting HP Support. This email confirms your request for service; the details of your case are below.

Case Number [protected] - Created
Case Status Active
Case Created Date 06/26/2021 11:43:57
Customer Name Jayesh Jayesh
Contact Number (Primary Phone) [protected]
Contact Number (Mobile Phone) [protected]
Primary email address [protected]@jabal.in

Country India
Product Name HP ProOne 600 G5 21.5-in All-in-One Business PC (6AE26AV)
Product Line Commercial Transaction Desktop L10
Product Number 1K4K0PC
Serial Number 8CG0245VRH
Failure Description ind/nbd/ons/windows activation issue

Sincerely,
HP Customer Support

Order: [protected]
Date of purchase: Mar 19, 2020

The 703 cartridge is not compatible with HP K209a Printer even though the box says it is compatible.

When i insert the cartridge the printer doesn't detect the ink levels and the printer software says cartridge not compatible. If i switch back to my old 703 cartridge it works. The cartridge i got from this order has a difference in number S10 (not working new one) vs S5 (working old one)

Numerous follow ups and no resolution on issue. I paid 700 Rs for piece of junk on HP online store. Cheating the customers is new business model for HP.

It is very slow it doesnt get open in hours and hours.

Very bad quality.

It hangs if we open any application, please fix it soon

I have bought hp pavilion laptop past 6 months, and currently I'm facing problem with the pen . The pen is not working and not even charging . The pen was made available with 1 year guarantee. I request you to resolve the issue as soon as possible .

The pen which was being made available with the HP pavilion laptop is not working, the pen was with the guarantee of 1 year . And it has stopped working and even charging .
I request you to resolve my issue as soon as possible .

I've recently purchased a HP laptop from croma store (On 5th July), From 6th july it is crashing again and again. I had already spent two days with HP technical team and followed all the troubleshooting steps but still issue persist. now they are forwarding case from one team to another and same silly process. After paying for new laptop why should i waste my time on troubleshooting steps. They should be able to provide me replacment.

Thanks
Satvinder

Purchase for SSD EX900 M.2 250GB PCle 3.0x4 NVMe 3D TLC NAND Internal Solid State Drive Is Turned out Bad and Damaged.

Pavan kumar Khatik
Tikamgarh MP India
Contect Number - [protected]
Mail ID - [protected]@Gmail.com

Respected sir/ madam,
I have purchased a laptop with order number [protected] on 13th june 2021, ( Back to school offer 2021 means : 2 years extended warranty and 1 year antivirus software @ Rs:1499/-) my hp back to school offer has been rejected stating that purchased model(HP Notebook 15s-du1064TU) is not Covered under offer, but before placing the order I have contacted your sales representative ms.Neha sharma ( id 5046277) she told that offer will apply, and after I placing the order also I received the following(attachment) confirmation mail that back to school offer is applicable.

The webcam of my machine is not working properly. when trying to get connected on zoom through video its taking long time as compared to previous experiance.

When trying to make a video call through whatsapp i am not able to get connected through webcam.

We are from State Bank Rural Self Employment Training Institute, Sambalpur, Odisha. We purchased one HP Laserjet Printer M1005, with serial number CNKNM9P185 on 13.12.2019 from Nexgen Communication, Sambalpur vide Invoice No.NEX/8087/19-20 dated 13.12.2019. The printer has been out of order since about one and a half month with apparently some problem with power section. The Authorised HP service centre at Sambalpur served us with work order/Main Case Id: SYS-SMB/180 dated 24.06.2021 demanding an advance amount of Rs.885/- which was duly paid vide our Cheque No.615561 dated 24.06.2021 and handed over to the Manager of that service centre. With much regret we have to bring it to your notice that till date neither the snag has been attended to nor did we receive any communication from the service centre. We are a proud customer of HP products in our Institute since last several years. Since we are deprived of the service of the printer for so long a time, our activities get marred by its absence adversly. May we request you to look into the matter and exercise your intervention in the matter. Here's looking forward to your early response in the affirmative.
Regards,
Director, State Bank Rural self Employment Training Institute,
Sambalpur Odisha 768020
[protected]

There is issue in detecting hard drive of computer. Windows installed on SSD.

When I put my laptop on charge then not charge

Sir
I have purchased the HP Laptop 15s-eq0007AU 9VX05PA on 17.06.20.
I had found impressions of keys on display which disturbed me to see the display properly and I had lodged a complaint in the month of December-20, against key id no [protected], you had sent engineer from Q-Digi service Ltd. Mumbai and engineer changed the display.
Again after 06 months, I faced a Display problem (blank screen-no display) and I lodged complaint on 16/06/21 against key id no.[protected] but due to some error your support team wrongly closed my complaint, when I enquired from them, they accepted their mistake and agreed to change the display with no charges and they created new key id on 21/06/21, key id no.[protected].
On 24/06/21 engineer from TVS Electronics Ltd, Thane visited our premises, checked and opened our display and he found that CT Number Sticker was not there on the back of our Display which was replaced by Q-Digi Services Ltd, Mumbai in the month of December-20 and engineer from TVSE did not replace the Display, and he gave in written in report that due to non-CT Number he is not changing the display, I am enclosing the image of his letter and image of back side of Display which is shown to us by TVS Electronics Ltd. engineer.
Then again, we contacted HP support system thrice for the same, they told us that finding of the CT number of products is not our folio, and asked us to mail service head for the same problem, and they will provide you the CT Number, and after receiving CT Number we will send our Engineer for replacing the Display. You are requested kindly provide us the Display CT Number.
Waiting for your favorable reply.
Note : above mail sent on 3.7.21 to [protected]@hp.com but no reply received.
Thanking you
Dr.Harshita Sachdev
Mb:[protected] / [protected]
Email id: [protected]@gmail.com / [protected]@rediffmail.com

We raised screen issue for our device HP pavilion X 360 convertible laptop on 12th June 2021 via a mail we tried to connect with HP without any conversation with me they dropped a mail stating issue is resolved on the same day to which I responded and also tried to call on the toll-free no provided in mail conversation. This toll-free number provided was asking for extension no – audio recording of same was shared with HP.
On 14th June 2021 we again got same mail issue is resolved…
I Tried to connect HP via call but was unable to connect via calls so tried connecting via Whats app on 16th June 2021 –
wrote issue and shared an invoice –
got a reply from hp executive – requested to share 360 Video –
Me Shared the video –
Executive – Is the screen broken Internally? –
Me how to find out whether its broken internally?? –
Executive share product no, id name and email address to which I shared him my details and got a revert unit is not covered under any sort of accidental damages and requested to visit HP service centre.

17th June 2021
I again tried to connect with HP executive via whats app and same process again highlighting the is issue and shared the video again. They asked for product serial no – I again got same revert from this executive “not covered under any sort of accidental damages and requested to visit HP service centre.
I asked if we lodge a complaint can any tech person can come and check device?
The answer was no. the executive replied it’s a physical damage no inspection needed.
I told that’s the reason I am telling for someone to check its lying-in cupboard since a months’ time no one is using this how can a damage come up like this.
For this I got a revert from executive that this is damage and you need to visit for this to fix up your issue.
They asked me apart from this any help needed to which I asked to help out with operating HP service centre details coz I tried few but they were not responding. I shared their name and no so they can suggest for other centres.
Executive shared details of 2 centres one was nearby and other was far from my location.
I tried to connect with the details of service centres provided by the executive past night but both were not responding so I again tried to connect with executive to check if they can help. anther executive also shared same service centres as previous one.
In evening I again tried to connect with executive and shared details about service centres I already tried to connect with..
Executive – Plz share below mentioned details – name country phone no, email address, product no, product serial, operating system.
Me- I shared details
They again shared the details of same service centre which I shared with them.
Me – this centre I already tried connecting with there is no response from them
Executive – contact them before visit or mail them they will reply back in few hrs.
Me – I tried connecting with them and also mailed them since yesterday – didn’t find any response and the first service centre details shared the voice note I am getting in other language – I guess it was Tamil or Telegu.
Executive – I ve shared details as per pin code.
Me – I again shared all service centre details and told that I tried to connect with all
Executive – this might be due to existing covid situation and again try email and all
Me – Tried everything just try to find operating service centres so can visit.
Executive – suggested to call between 10 to 1 and assured I will be connected. Then asked me why do I need to visit service centre
Me – screen damages and all
Executive – accidental damages not covered.
I ended my not….

This story went up to 22nd of June I always got same reply and same service centres details.
Then finally on 23rd June 2021 I got connected to HP via phone.
After registering my complaint, I got a wrongful mindset that finally it done – I got my case no and I shared images and all of my product. It has reached technical team and now I just have to get update on my case that’s it. Things will be resolved now.
The person who assisted me was kind enough and also assured that it will be resolved in next 48 Hrs.
I asked him if he can help me with the quotation and all for fixing screen issue. He said that they need screen’s part no which is to be replaced and all I didn’t have those details so I told I will get it by calling customer support he told ok and we hanged up.
I tried connecting with HP customer service no again for screen’s part no – the person I connected told me u need to connect on 7170 at the end for technical support – I conveyed him that I first called there on that no and they told me to connect on 4747 so I called on this no for that part details – he asked me who told and then he connected me on 7170 an was on parallel line for knowing what’s going on – I had word with other executive and he was listening I gave case no and all the executive told me yes this issue is raised and I asked him for screen’s part no as asked by other executive- the other guy whom I connected on 4747 was listening and after improper response from his colleague he asked him if you ask clients for screen part no how will they know – if we sell a product all details are in our system which product it is – what all parts are used in tis product etc.. that guy had no answer as he was not able to check that in the system and told will respond in 24 to 48 Hrs.
As 23rd was Friday and Sunday is not operating I thought will wait for revert from their side. I waited till 28th June 2021 there was no response nor any communication from HP.
I again mailed them with case details on 29th June 2021.
I got a system generated reply and no one from HP bothered to look on the issue raised.
I Called them and raised and issue as case was already created – the executive assured me that it will be resolved in next 24 – 48 hrs but nothing such happened.
Surprisingly I got a mail from on 02nd July 2021- subject was quotation I thought finally follow up is fruitful – what I see is a quotation for onsite visit charges without any product details or quotation for same.
I called customer care to find out and again they asked for my product details. Images of the product, quotation details which I received and all. After sharing full details, they told will connect in 24 to 48 hrs I told to make a not that connect with product quotation as well. In conversation executive tells onsite charges won’t apply as your product is under warranty on asking their full name and employee code, they don’t wish to disclose details as they are also aware who is wrong and won’t be at blame. So, this executive conveyed me I assure you that it will be resolve – this was my 16th follow up with HP executives so far. I told ok and then was waiting for update.
Again, on 07th July I get a mail from HP – same quotation attached as of last time – after calling same answer and this executive promised to resolve issue within 24 Hrs.

I don’t know after this ever in my life I will buy HP product anytime. Writing it so people have clarity before buying – I am buying Hp products since my school days our engineer used to always tell us it has may service centres and that’s the main reason to buy India – But let me tell you service centres on records and actually operation service centre is a big thing.
Thanks for reading my post hope it helps you make an informed decision…
Regards
Himanshu Baliya
[protected]
[protected]

I purchased hp pavilion laptop and I opted for extended warranty for 3 years after lapse basic warranty. My laptop got out of order with starting problem and the battery of laptop was also not giving specified backup. I approached authorised hp service centre in nehru place in madhuban building in Delhi with requisite documents i.e. bills and extended warranty valid up to October 22, 2022. There I met mr. Bipin Singh manager of service center and explained my issues with laptop. He outwritly rejected the changing of battery under extended warranty even though same is mentioned as deliverables on official site under my extended warranty whereas accepted the repair of starting problem .The laptop was handed on 28th June, 2021 but nothing has been done so far with the plea that motherboard is to be replaced but same is not being available to them by their head office so far. Even after a lapse of one week nothing has been done and there is no feedback provided. This irresponsible attitude on behalf of hp company service center is surprising but also damaging to their image and market credibility. Please intimate what action will be taken under defaulters and clarify the issues raised in regard with replacement of defective parts. I am a senior class 1 officer and I have purchased this laptop for official use .
Product number- 7LH00PA
Serial number - CND9372TLY

The mic of my headphones has stopped working and I'm not able to attend my class properly . Kindly see to it as soon as possible.

They are always asking for delivery charges. Even the agency says to give the delivery charges when the cylinder charges is Rs.900. They are asking Rs. 900+80 =980. They are asking 80 rupees for delivery Charges

My laptop making sound from base while transferring one place to other .it also make sound while running

Backlight on keyboard is not working

This computer is supplied with a faulty webcam which gives very grainy pictures and videos. For approximately one month I am trying to contact you several times but no solution in sight. Local technical service is expected to visit and resolve this issue. The online tech support team provided local service (TVS Electronics, Jayanagar, Bengaluru) contact numbers ([protected], [protected]). But they never answered my calls for the last 9 days. In the meantime, have spoken to the online tech support about the same but could not get any support or help in resolving these issues. The earlier case number:[protected], the current case number: [protected].

The purpose, online classes for children, for which the computer is purchased not served. We are looking for the HP tech team to resolve the faulty webcam issues (very grainy pictures and videos).

Regards,
Sreedhara,
Bengaluru