HP India Complaints & Reviews

We are from State Bank Rural Self Employment Training Institute, Sambalpur, Odisha. We purchased one HP Laserjet Printer M1005, with serial number CNKNM9P185 on 13.12.2019 from Nexgen Communication, Sambalpur vide Invoice No.NEX/8087/19-20 dated 13.12.2019. The printer has been out of order since about one and a half month with apparently some problem with power section. The Authorised HP service centre at Sambalpur served us with work order/Main Case Id: SYS-SMB/180 dated 24.06.2021 demanding an advance amount of Rs.885/- which was duly paid vide our Cheque No.615561 dated 24.06.2021 and handed over to the Manager of that service centre. With much regret we have to bring it to your notice that till date neither the snag has been attended to nor did we receive any communication from the service centre. We are a proud customer of HP products in our Institute since last several years. Since we are deprived of the service of the printer for so long a time, our activities get marred by its absence adversly. May we request you to look into the matter and exercise your intervention in the matter. Here's looking forward to your early response in the affirmative.
Regards,
Director, State Bank Rural self Employment Training Institute,
Sambalpur Odisha 768020
[protected]

There is issue in detecting hard drive of computer. Windows installed on SSD.

When I put my laptop on charge then not charge

Sir
I have purchased the HP Laptop 15s-eq0007AU 9VX05PA on 17.06.20.
I had found impressions of keys on display which disturbed me to see the display properly and I had lodged a complaint in the month of December-20, against key id no [protected], you had sent engineer from Q-Digi service Ltd. Mumbai and engineer changed the display.
Again after 06 months, I faced a Display problem (blank screen-no display) and I lodged complaint on 16/06/21 against key id no.[protected] but due to some error your support team wrongly closed my complaint, when I enquired from them, they accepted their mistake and agreed to change the display with no charges and they created new key id on 21/06/21, key id no.[protected].
On 24/06/21 engineer from TVS Electronics Ltd, Thane visited our premises, checked and opened our display and he found that CT Number Sticker was not there on the back of our Display which was replaced by Q-Digi Services Ltd, Mumbai in the month of December-20 and engineer from TVSE did not replace the Display, and he gave in written in report that due to non-CT Number he is not changing the display, I am enclosing the image of his letter and image of back side of Display which is shown to us by TVS Electronics Ltd. engineer.
Then again, we contacted HP support system thrice for the same, they told us that finding of the CT number of products is not our folio, and asked us to mail service head for the same problem, and they will provide you the CT Number, and after receiving CT Number we will send our Engineer for replacing the Display. You are requested kindly provide us the Display CT Number.
Waiting for your favorable reply.
Note : above mail sent on 3.7.21 to [protected]@hp.com but no reply received.
Thanking you
Dr.Harshita Sachdev
Mb:[protected] / [protected]
Email id: [protected]@gmail.com / [protected]@rediffmail.com

We raised screen issue for our device HP pavilion X 360 convertible laptop on 12th June 2021 via a mail we tried to connect with HP without any conversation with me they dropped a mail stating issue is resolved on the same day to which I responded and also tried to call on the toll-free no provided in mail conversation. This toll-free number provided was asking for extension no – audio recording of same was shared with HP.
On 14th June 2021 we again got same mail issue is resolved…
I Tried to connect HP via call but was unable to connect via calls so tried connecting via Whats app on 16th June 2021 –
wrote issue and shared an invoice –
got a reply from hp executive – requested to share 360 Video –
Me Shared the video –
Executive – Is the screen broken Internally? –
Me how to find out whether its broken internally?? –
Executive share product no, id name and email address to which I shared him my details and got a revert unit is not covered under any sort of accidental damages and requested to visit HP service centre.

17th June 2021
I again tried to connect with HP executive via whats app and same process again highlighting the is issue and shared the video again. They asked for product serial no – I again got same revert from this executive “not covered under any sort of accidental damages and requested to visit HP service centre.
I asked if we lodge a complaint can any tech person can come and check device?
The answer was no. the executive replied it’s a physical damage no inspection needed.
I told that’s the reason I am telling for someone to check its lying-in cupboard since a months’ time no one is using this how can a damage come up like this.
For this I got a revert from executive that this is damage and you need to visit for this to fix up your issue.
They asked me apart from this any help needed to which I asked to help out with operating HP service centre details coz I tried few but they were not responding. I shared their name and no so they can suggest for other centres.
Executive shared details of 2 centres one was nearby and other was far from my location.
I tried to connect with the details of service centres provided by the executive past night but both were not responding so I again tried to connect with executive to check if they can help. anther executive also shared same service centres as previous one.
In evening I again tried to connect with executive and shared details about service centres I already tried to connect with..
Executive – Plz share below mentioned details – name country phone no, email address, product no, product serial, operating system.
Me- I shared details
They again shared the details of same service centre which I shared with them.
Me – this centre I already tried connecting with there is no response from them
Executive – contact them before visit or mail them they will reply back in few hrs.
Me – I tried connecting with them and also mailed them since yesterday – didn’t find any response and the first service centre details shared the voice note I am getting in other language – I guess it was Tamil or Telegu.
Executive – I ve shared details as per pin code.
Me – I again shared all service centre details and told that I tried to connect with all
Executive – this might be due to existing covid situation and again try email and all
Me – Tried everything just try to find operating service centres so can visit.
Executive – suggested to call between 10 to 1 and assured I will be connected. Then asked me why do I need to visit service centre
Me – screen damages and all
Executive – accidental damages not covered.
I ended my not….

This story went up to 22nd of June I always got same reply and same service centres details.
Then finally on 23rd June 2021 I got connected to HP via phone.
After registering my complaint, I got a wrongful mindset that finally it done – I got my case no and I shared images and all of my product. It has reached technical team and now I just have to get update on my case that’s it. Things will be resolved now.
The person who assisted me was kind enough and also assured that it will be resolved in next 48 Hrs.
I asked him if he can help me with the quotation and all for fixing screen issue. He said that they need screen’s part no which is to be replaced and all I didn’t have those details so I told I will get it by calling customer support he told ok and we hanged up.
I tried connecting with HP customer service no again for screen’s part no – the person I connected told me u need to connect on 7170 at the end for technical support – I conveyed him that I first called there on that no and they told me to connect on 4747 so I called on this no for that part details – he asked me who told and then he connected me on 7170 an was on parallel line for knowing what’s going on – I had word with other executive and he was listening I gave case no and all the executive told me yes this issue is raised and I asked him for screen’s part no as asked by other executive- the other guy whom I connected on 4747 was listening and after improper response from his colleague he asked him if you ask clients for screen part no how will they know – if we sell a product all details are in our system which product it is – what all parts are used in tis product etc.. that guy had no answer as he was not able to check that in the system and told will respond in 24 to 48 Hrs.
As 23rd was Friday and Sunday is not operating I thought will wait for revert from their side. I waited till 28th June 2021 there was no response nor any communication from HP.
I again mailed them with case details on 29th June 2021.
I got a system generated reply and no one from HP bothered to look on the issue raised.
I Called them and raised and issue as case was already created – the executive assured me that it will be resolved in next 24 – 48 hrs but nothing such happened.
Surprisingly I got a mail from on 02nd July 2021- subject was quotation I thought finally follow up is fruitful – what I see is a quotation for onsite visit charges without any product details or quotation for same.
I called customer care to find out and again they asked for my product details. Images of the product, quotation details which I received and all. After sharing full details, they told will connect in 24 to 48 hrs I told to make a not that connect with product quotation as well. In conversation executive tells onsite charges won’t apply as your product is under warranty on asking their full name and employee code, they don’t wish to disclose details as they are also aware who is wrong and won’t be at blame. So, this executive conveyed me I assure you that it will be resolve – this was my 16th follow up with HP executives so far. I told ok and then was waiting for update.
Again, on 07th July I get a mail from HP – same quotation attached as of last time – after calling same answer and this executive promised to resolve issue within 24 Hrs.

I don’t know after this ever in my life I will buy HP product anytime. Writing it so people have clarity before buying – I am buying Hp products since my school days our engineer used to always tell us it has may service centres and that’s the main reason to buy India – But let me tell you service centres on records and actually operation service centre is a big thing.
Thanks for reading my post hope it helps you make an informed decision…
Regards
Himanshu Baliya
[protected]
[protected]

I purchased hp pavilion laptop and I opted for extended warranty for 3 years after lapse basic warranty. My laptop got out of order with starting problem and the battery of laptop was also not giving specified backup. I approached authorised hp service centre in nehru place in madhuban building in Delhi with requisite documents i.e. bills and extended warranty valid up to October 22, 2022. There I met mr. Bipin Singh manager of service center and explained my issues with laptop. He outwritly rejected the changing of battery under extended warranty even though same is mentioned as deliverables on official site under my extended warranty whereas accepted the repair of starting problem .The laptop was handed on 28th June, 2021 but nothing has been done so far with the plea that motherboard is to be replaced but same is not being available to them by their head office so far. Even after a lapse of one week nothing has been done and there is no feedback provided. This irresponsible attitude on behalf of hp company service center is surprising but also damaging to their image and market credibility. Please intimate what action will be taken under defaulters and clarify the issues raised in regard with replacement of defective parts. I am a senior class 1 officer and I have purchased this laptop for official use .
Product number- 7LH00PA
Serial number - CND9372TLY

The mic of my headphones has stopped working and I'm not able to attend my class properly . Kindly see to it as soon as possible.

They are always asking for delivery charges. Even the agency says to give the delivery charges when the cylinder charges is Rs.900. They are asking Rs. 900+80 =980. They are asking 80 rupees for delivery Charges

My laptop making sound from base while transferring one place to other .it also make sound while running

Backlight on keyboard is not working

This computer is supplied with a faulty webcam which gives very grainy pictures and videos. For approximately one month I am trying to contact you several times but no solution in sight. Local technical service is expected to visit and resolve this issue. The online tech support team provided local service (TVS Electronics, Jayanagar, Bengaluru) contact numbers ([protected], [protected]). But they never answered my calls for the last 9 days. In the meantime, have spoken to the online tech support about the same but could not get any support or help in resolving these issues. The earlier case number:[protected], the current case number: [protected].

The purpose, online classes for children, for which the computer is purchased not served. We are looking for the HP tech team to resolve the faulty webcam issues (very grainy pictures and videos).

Regards,
Sreedhara,
Bengaluru

Please provide me again hp support assistant software in my laptop

Dear team,

I have raised a complain on 23.06.2021.
Complain I'd is [protected].
But still nobody called me or resolve the issue .
Same problem occurred after one month from purchasing of product .
Should I go to consumer court that no after sales services given by HP .

Dear team,
I raised a complain on 23rd of June complain no.is [protected] .
But still nobody from HP or any of your service engineer visit and resolve my problem .
Should I raise a complain in consumer court that after so many follow up and tracking nobody is bother to reply .

The Lower body was damaged and hinges + beld

My HP 520 series, Laptop body was damaged

Hp has rejected my claim of DOA without proper reason and Hp online whatsapp system not working, inspite of multiple request, no response . I received a laptop with damage, metal peel off, oil stains on the body . Rejecting claim for new laptop is not acceptable .

I am INDRAJIT MALLIK .My laptop that is hp notebook 15-BS179TX, Serial number CND8236X1C belong Additional warranty period . But Recovery problem is arriving also Device Ran in problem and blue screen error massage shown in my that laptop . I gone Midnapore hp service centre but they did not receive my laptop, stuff insufficient issue . After that I call [protected] in that call locker number . And my case number from hp created [protected] on 28/06/2021 . So, please help me .
My phone number is [protected] athor number [protected] . And my email id is [protected]@gmail.com
Please help me .
Thank you .
ADDRESS :
INDRAJIT MALLIK VILL -CHHOTOKHELNA, PO- MALIGRAM, PS - PINGLA, DIST- PASCHIM MEDINIPUR, PIN NUMBER - 721140, WEST BENGAL.

I bought Hp laptop 15-DU3032TU on December 2020. while power on this laptop, it takes 5 minutes to getting on. When I took exam in this laptop, it got hanged for 15 mins and even curser wasn't moved at that time. I faced this issue two times in the past one month.
When going to open the application it doesn't response most of the times. generally it takes 3 to 5 minutes to open the application such as chrome, internet explore, etc.
This laptop produces heavy heat with half an hour usage. So I would request you to repair or replacement to my laptop.

I have purchased one hp ink tank wireless printer 410 series on 14/05/21 and it was got damaged on17/6/21. The same has reported to the customer care on 18/05/21. The complaint no is [protected] dated 18/6/21 and the order no is BRLR9656-01. Even after 13 days lapsed, the printer complaint is not rectified and nobody is responded from the part of hp. The same has reported to your service head also. But the service head also not responding. Please make necessary steps to rectify my printer complaint at the earliest.