HP India Complaints & Reviews

I had placed a complaint regarding my current battery in the laptop. The customer care told me that they would send a technician to replace it within 2 3 working days. Its been more than 14 days now and the customer care are totally negligent in addressing my concerns. Before even repairing the product they demand a payment and then when payment is made, they start harassing the customer by either not picking up calls or redirecting the calls to somebody else, till the line itself disconnects. I had pleaded to them so many times that I am a college student and I have my interviews coming up soon, so I need the laptop repaired urgently, but they don't seem to care at all after the payment was made. I didn't expect this at all from a reputed company like HP.
I have been calling the service center and the toll free number for about 10-15 times almost everyday, literally begging them to resolve my issue asap, but they just don't care.
Case Id: [protected]

Battery is not working, has to be replaced. book the service and allot to nearest service centre

Your company HP is bloody big lier!! And not able to keep promises and intentionally misguiding the customers.

HP might be a good product company. But from my experience and others also that your online site is preety sucks. You're pathetic on it. Not able to keep commitment on delivery on time.

I want to draw your kind attention regarding delaying on delivery of my order purchased on your site, cum false commitment by CSR department, cum lying and misguided me on the current status of the product.

Courier - Delhivery ( one of the most pathetic courier company)
Purchase Date - 12 Jun 2021
Expected delivery date as per initial conversation with CSR department on Wednesday (16 Jun 2021) - 18 Jun 2021

Expected delivery date as per conversation with CSR department on Thursday after putting escalation (17 Jun 2021) - 19 Jun 2021

Product Status - Not Delivered.

Even as of today ( 19 Jun 2021) product is still in Chennai. But from CSR department Sa
is continuously lying that product reached in Bangalore and supposed to deliver me by today ( 19 Jun 2021) or by max 20 Jun 2021 morning.

Below some summary on my conversation with customer care department -
1. Before buying conversation with representative i
that product will be delivered within 2-4 business days. Due to covid it will be max 4-5 business days confirm delivery.
2.Till 16 Jun 2021, product was stuck in Chennai Rohapetta C. Although after conversation with customer care, she told that product will be delivered to me on 18 Jun 2021.

3. After hugh conversation with CSR department Divyani on 17 Jun 2021, she told that she has escalated and she promised me that by 24-48 hours product will be on my hand which is within 19 Jun 2021.

And if the company is not kept their promise to delivery me the product by 19 Jun 2021, they will refund my money.

4. On 19 Jun 2021 conversation with CSR department, he lied to me. He told that product is reached in Bangalore, but it was in Chennai showing in tracker site.
Also he told me that by evening 7-8 pm on 19 Jun 2021 I will receive the product.

And if max by 20 Jun 2021 morning I've not received the product, then either the company will refund me, or they gave you id to talk with you that what kind of discount or benefits I can get like - one year accidental damage warranty or one year extended on site warranty or something else.

We got a laptop on .On 17 oct 2020 HP Laptop PC 15-da3002tu which was defective pc form hp which hp calmed to be new giving us problems since day one not updating first works extremely slow and then doesn't works at all.not used it a single day this pc does not update we call hp email multipal time's they did not gave any solution and told us to try updating again and again all they did was assist in troubleshooting which clearly dident work but hp was being ignorant all the time this laptops hardware and software both are damaged hp gave us a damaged pc and after month of reaching our when they finally send a technician even he could not repair it and the problem o[censored]pdate it till there now hp is just wasting our time and warranty period we don't want this 2nd hand damaged pc we want replacement. Case Number: [protected]
Serial Number: CND0366Q87

My issue got Started with my New HP Laptop as i bought it after 17 days In my New Hp Lpatop 2 White Spots has came In display and it is visible only in black back ground as the display was bleeding I mean the Display Liquid Was Leaking and so i contacted with service center but they had just wasted my Time by Formatting the Laptop and so on... I had done all possible ways That they had told but none of them worked i told that this is not software problem but then also they didnt listen to me and they continued their own opinion and still my problem has not got solved and now its been 1 month over that i reported the problem i was telling about my replacement of my laptop but they are not ready to listen but finally they had changed the display but the problems become more complex instead of solving the problem they had lot created it In my old display they were 2 spots but now there are 4 spots and it is increasing day by day and my laptop sound is also crackling while playing any music... I have my interview and test of various govt exams but im really scary to attend because of this laptop... And i will mention everybody that never to buy hp laptops and desktop.

Because thier sales and services are not good at all..

I purchased HP Consumer Notebook with 2 years warranty which gives the total coverage I paid the required amount for it.
Details Are:
P Pav x360 Convert 14-cd0087TU 4NL42PA
Product 4NL42PA / Serial 8CG8369JQT

I contacting to the HP support team once they said extended warranty cover the battery and they will send the technical person to change the battery but now they are saying we can not replace the battery.
I provided all the prove documents but still they are not responding on call and mail.

The HP will give many festival offers like extended warranty with total coverage etc. I paid for 1+3 years extended warranty but HP people dosen't care about it they are keep giving many excuses like battery is not covered under the warranty and when I contact the HP support team they said your laptop battery is in warranty and our technical member will visit onsite and replace the battery after that they keep wasting time and not responding through mail or call.
Never think that company like HP will do such type of cheating with customer.
if you can not provide the product which comes under warranty than don't cheat to customer.
Very bad experience.

So I went to hp service centre calicut branch to install hp 16 gb ram into hp pavilion and they costed me 600 rupees just for installation of a hp product into a hp product on a hp service center I feel very bad about hp service for not taking care of this and request a refund

Hello,

Can you clarify whether I have to pay Rs. 1499 to avail this offer?

I was informed that I need to pay only Rs. 700 by the Redeem now customer care executive.

If I will have to pay Rs. 1499 to avail this offer, seriously this would been an day light loot I have encountered recently.

While I compared the offers provided by few other manufacturers before buying this laptop with HP. Now, I feel how I have been cheated in the name of school offer by HP.

1. Dell is giving out extended warranty for 2 years along with the Laptop purchase for Rs. 1699 and Mcafee anti virus pack free for 15 months.

2. Lenovo providing the same offer without any fee

Can you let me know few things about this offer?

1. Why was the offer redemption fee not mentioned in the back to school offer terms and conditions pdf document?

2. What would be the extended warranty price if I would have bought this directly from HP without availing this offer?

I can very well see and understand that HP is very well trying to avoid all issues or complaints arising out of this offer by mentioning the below Points.

HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP at any point without giving any reason whatsoever.
• To the extent permitted by law, the Customers by availing this offer agree and undertake not to hold HP and/or or any of their group entities or affiliates, their respective directors, officers, employees, agents, vendors, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that you may/might have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and / or on account of the present offer.

When i am open camera its showing camera is not connected

Complain case number - [protected]
Laptop serial number - 5CD6305XYJ

The payment towards quotation is made on 13th May, 2021 and since then no replacement of battery is done. have spoken to customer

care/ technical tea several time. Everytime they said we are escalating the matter, but nothing is happening.

I request you to please look into this matter as this is creating very bad image about HP service. Even no one is now answerable about payment already made when I asked for refund.

If this is not sorted out, I will be left with no recourse, but to file consumer court application and Police complain against HP in India

I have bought my laptop on 2019. Now my keyboard keys are not working.

I received a new laptop today, just now unboxed it, observing dents on corners sratches here and there, corners found with material peel off. The laptop found like used one, not a new one we suspect .please replace another good piece, we dont need this .

I am Amit Kumar Rout from Cuttack, Odisha. I registered a complaint regarding my laptop battery on[protected]. I tried no of times calling customer care but they aren't picking up the calls and sometimes canceling my call. During this period, I am facing problems because I am unable to do my online classes and exams.

This printer is shorting after using in electricity pluck..

I bought the said laptop (serial number:5CD115J9PX), amounting Rs 51, 590 from Flipkart, on 28th May 2021 which I received on 1st June. But on booting the laptop I found that it was having slowness issue. Full boot up of the laptop too sometime and was not at all smooth. Simple programs like Word, Powerpoint etc was taking time to load, Hp preloaded software takes much longer to start. And also after performing some basic tasks like preparing some documents in Word, web surfing and playing preinstalled Solitary game, the laptop got heated so much I was unable to touch the keypad. After working for over an hour, I restarted the laptop and the process took more than 10 mins to restart. I have made a 2 min video out of that time as proof. Also "Realtek AudioAdmin background process is preventing you to restart" message also comes when I am shutting down or restarting (Snapshot attached). So I raised a replacement request with Flipkart on 2nd June 2021. Flipkart forwarded the problem to HP who just created a case against that. On 7th June, I got a call from HP, stating that the case has been escalated to the service team and on 12th June, a technician came, infront of whom, the laptop didn't start until the charger was connected even though the laptop was charged at 100%. Even though I clearly mentioned that I won't allow any postmortem of the new device, yet he opened up the laptop saying that he needed to take the motherboard number. He even made a video of the RealtekAudio Admin background process preventing restarting/shutting down problem. he asked me to show him the invoice and mentioned that as Flipkart didn't provide the serial number in the invoice, so he won't be able to proceed with the case.
I called up the HP service center after he left and the service center asked me to take the visiting technician into conference, and on hearing that the invoice didn't have the serial number, the service center told that he'll drop an email to the PAM to proceed with the case.
Till now all am getting is daily call and email from the HP that the case is being escalated to higher authority.
Meanwhile the laptop has already started to show more slowness as well as random disconnection with my Airtel Broadband wi-fi. I have to restart the whole device to get it connected to the wi-fi once again.
And on 13th June, when I played a pc game at medium graphics for 1 hour and after shutting it down, I wanted to open word, so I clicked on the "Type here to search", and was shocked to find that the page was loading. I have attached the snapshot for the same as well.
I fear that they are dillydallying the process, so that I may give up or worse they may come back and tell that the item cannot be returned anymore. Please help me in getting this laptop returned and the amount refunded. The amount I paid is my one month salary. Please help me in getting a resolution soon.

It's been six days since I requested the HP customer team. I placed an order for a new HP laptop on 4th June and it was delivered on 7th June. The battery wasn't charging from its initial state, and the laptop and HP site showed that it needs replacement. I bought a laptop and it was already broken. rather than assisting me on its priority and replacing my laptop with the new unit, the concerned person is saying that they are not getting the approval for replacement but can change my battery. I don't want my battery to change. I want my unit to be replaced. I want a new unit and if that's too much inconvenience, m I would like my money back. Dell definitely will provide better service than this. I did not expect this kind of experience and service from HP.

HP Case Number: [protected] CRM:[protected]
Phone: [protected]

My name is Jatin Harisinghani from Mumbai,
Ulhasnagar
I purchased a laptop from HP 15t-dw200 CTO

I am facing touch issue with the laptop since a week now and no one from HP is helping me
Today[protected] there was an technician visit from HP which is the second since I purchased the laptop and he did saw the issue in person and placed an order for screen replacement but as my laptop is from UAE now they are telling me to contact USA for the same, I am situated in India
My warranty is still active but why should I do this hassel, they just told me to contact and resolve the issue by myself
I paid 60k for the laptop this is the service I am getting, I called like ample of times but no one is there to help, and according to their attitude they don't want to replace the screen

I have hp printer in this year.but printer has not working

I have purchased a hp printer in this year.My printer has not working.