HP India Complaints & Reviews

Address: chetna colony, nakatia, Bareilly UP

Hi
my laptop hp specter x360 15-eb0043dx has no display. please solve my problem, the display is black and visible lines.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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M

moaz

Feb 25, 2021

i have already complaint to HP but they atre not helping me in this case. although my laptop has 5 months warranty left. since two months i am talking to HP support and during the corona it is not easy, they are saying the part of your laptop is not available in india. but i have seen at amazon.in available. so please solve it. thank you

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HP India Customer Care

Feb 25, 2021

Verified Support

Hello There,
Thank you for reaching out to us, Not to worry, I will certainly assist you with the display issue.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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moaz's [Complaint's author] reply, Feb 25, 2021

I emailed you on [email protected]
So please find my problem and kindly fix this issue.
Thank you Mr Dilip

moaz's [Complaint's author] reply, Feb 25, 2021

The email address is not valid please provide me a correct address thank you

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Address: kunal kumar contact 7488520133 , mahadev enclave ,dig ops range baramula 193010

Printer not working

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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K

kunalrival

Feb 24, 2021

please contact me sir [protected]

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HP India Customer Care

Feb 24, 2021

Verified Support

Hello There,
Thank you for reaching out to us, We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Vijay Nagar Ghaziabad

Hi sir
i purchase new hp printer
now my printer not take page
my contact no [protected]
My Printer Serial No. CN08V3S1PY
Pls contact us as soon as Possible
I attached a pic of display he show notisfication.
My location Address Krishna Nagar Vijay nagar Baghu Ghaziabad Up. 201009

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 25, 2021

Verified Support

Hello There,
Thank you for reaching out to us, I understand that the unit has a paper feeding issue. Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name: ?
Contact Number: ? (As its protected on the above post)
Alternate Number: ?
Email address: ?
Serial Number of the HP unit: CN08V3S1PY
Product Number of the HP unit: ?
HP Case ID (if any): ?
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: ghaziabad

My printer not take page from copy tray

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 24, 2021

Verified Support

Hello There,
Thank you for reaching out to us, We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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O

onestepsoltuion one

Feb 24, 2021

Sir your mail I'd please

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HP India Customer Care

Feb 24, 2021

Verified Support

Please send the requested details to [protected]@hp.com.
^Dilip

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I have received massage in my mobile no. [protected] regarding my hp complaint case id 50231848 that your complaint is solved and give the feedback.
In this regard I am sorry to say that our problem is not solved yet and neither any representative of HP visited our premises for solving this problem nor our problem is solved even though you closed our complaint without our consent and asking for feedback.
We have booked complaint more than 15 days before but till date there is no solution hence we are not happy with your services and your product also.
VERY POOR SERVICES, VERY POOR PRODUCT.
Regards, Dr. Asha Lekinwala

Aug 11, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

HP India Customer Care's response Hello Asha,
I am sorry to hear about the case being closed without resolution. I can imagine how frustrating this must be.
Kindly allow us to pitch in and assist.
We are not able to pull up any info with the case ref number provided as the case number will be a 10 digit number.
Please email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: A2 503 Kumar Palmcrest Pisoli

Changed cylinder today. Regulator not fitting.

HP India customer support has been notified about the posted complaint.

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Address: Gurgaon

My name is From 1 week, hp is unable to solve my complaint. My pc is not booting up. Shows error “Boot device not found”
I had many chat sessions with hp technicians but sorry to say.. got very poor response.
Most of them don’t even know how to resolve the issue.
They asked me to install windows 10 using hp cloud recovery option. But after 4 attempts the same error appeared “The recovery attempt failed”
My PC serial no. Is CND9214J6J

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Ashok,
We are sorry to hear that you had a sore experience with the support. Not to worry. I will certainly help you.
I understand that you get a "Boot device not found" error. The details have been passed on to the relevant team and they will get in touch with you to assist you.
^Dilip

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R

raju2529

from Delhi, Delhi

Feb 24, 2021

reason is very simple, EFI Partition is deleted or corrupted. so that's why you getting error.
so recreate EFI Partition

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Address: Junior Civil Judge Court, Gajuwaka at 100 feet road, Gajuwaka

Purchasing laserjet pro M203dn printer new catridge worth of Rs.400/-

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello There,
We would like to understand the issue in detail regarding the purchase so that we can assist you. Kindly email the below details to
[protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Dombivli

I purchased an HP All in one computer.it worked fine for about 2 years. All of a sudden it failed to start. I took it to an HP Authorized repair centre in Thane near Mumbai. First they told me that the motherboard will have to be replaced which would cost around Rs.18000. I consented to the repairs / replacement. After 2 weeks they told me that they are unable to get a new motherboard and the computer cannot be repaired. They have returned the system to me in the same faulty condition. Also they charged me Rs. 1800 for diagnosis of repair which is an eventual loss to me

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2021

HP India Customer Care's response Dear Melchi,

Thanks for getting in touch.
Sorry to hear that and I appreciate you bringing this to my attention.
Kindly email (hpsupport.[protected]@hp.com) your contact number and HP unit's serial number along with the review link.
I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello There,
Thank you for bringing this to our notice. We are sorry for the inconvenience caused. kindly share the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Service center Report:
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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M

melchi_balasingh

Feb 25, 2021

Full Name: Melchizedec Balasingh
Contact Number: [protected]
Alternate Number: [protected]
Email address: [protected]@gmail.com
Serial Number of the HP unit: 8CC8181CKL
Product Number of the HP unit: 3JV42AA#ACJ
HP Case ID (if any):
Service center Report: Motherboard to be replaced
Description of the Issue you are facing, so that I can assist you further. Computer not starting at all

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Address: 41C, E4, Sector 82, Udyog vihar, Noida

SIR/MADAM-
MY LAPTOP - HP LAPTOP 14cm0X1234, , Serial no -5CG952721R, Product no -8GA09PA#ACJ, I have complaining Hp Customer care support since 1 months to resolve my Battery Problems actually, when Firstly complaint to Hp Customer care their Technical Department checked and tested the battery and diagonstics also, then its observed that My battery is to be change to a new battery, They told that the They will send the Engineer but still today there nobody visited my home from hp to servicing, They are not listening and not taking my complaints, I am A Civil Engineering Student, I have to attend my all classes by online but due to bad condition of Laptop Battery, I am facing many problems to studying, and nor HP responcing to my complaints,
HP is the very selfish company they sell their products on fake informations and fake commentments they are moving back to servicing. please help me to continue my study.
Shiv Kumar SO Varun Kumar
[protected], [protected]
41C, E4, Sector 82, Udyog Vihar, Noida,
GB Nager, UP - 201304

Aug 6, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Shiv,
Thank you for bringing this to our notice and providing all the information.
We are sorry to hear about the issue on the machine, Not to worry. I will certainly assist you.
I have passed on all the details and the issue description to the concerned department and they will get in touch with you to assist you further at the earliest.
^Dilip

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Address: NAFISUL HASAN HASHMI 2/158 JANKIPURAM EXTENSION

We did not use the laptop frequently still whenever we use are laptop there is heating issue in it kindly resolve it

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Nafis,
We are sorry to hear about the issue with the machine. Not to worry we are here to assist you.
I understand that the unit has an overheating issue.
kindly share the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Service center Report:
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Due to serious malfunctioning of the laptop and after scrutiny by the HP technician at their service facility, the product was declared by HP as DOA. As I had bought the product from Flipkart, they refused to replace the product but to refund the money. I had taken up the issue with HP and as a product company, they show helplessness and not ready to replace. How does HP honor the warranty and replacing a faulty product which HP has declared as malfunctioning? Shouldn't HP take responsibility and replace the product directly?

I would request HP to look into my issue and replace the product and take ownership for selling a malfunctioning product. Complaint number is [protected]. Escalating to Service Head @ HP is not giving any result.

Thanks
Sebastian

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Sebastian,
This is not what we want our customers to experience. I regret the inconvenience caused.
Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
HP Case ID, Your full name, and contact details.
^Dilip

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Sebastian,
This is not what we want our customers to experience. I regret the inconvenience caused. Kindly email the below details to [protected]@hp.com so that we can assist you.
HP Case ID, Your full name, and contact details.
^Dilip

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Address: at. post. tamsa,

I conttinusaly tryaing to use for power point, excel, word but I have to axise for the ms office

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello There,
Thank you for reaching out to us, we are here to assist you.
I understand that you are facing issues with the Microsft office. Kindly email the below details to
[protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Website: www8.hp.com/in/en/home.html

Had purchased a laptop in May-20. Since Oct-Nov, I have been facing issues with the laptop. Earlier the battery backup was more than 4 hrs but lately the backup dropped to 2 hrs. Reinstalled the OS & performed all the steps as mentioned by HP support on Whatsapp. Nothing resolved the issue. Also the laptop used to shut down when in power saver mode.
After complaining on Twitter, HP support engineer visited my place & replaced the battery. But the issue was not resolved. Then he tried replacing the mother board 3 times but the part received every time was faulty. Then I submitted my laptop to their service center. The issue was not resolved, instead the LAN port was broken & anti skid strip was also missing.
Now I can see that they have closed my case & are not responding to my calls. The HP service head has also stopped responding to my mails.
Not sure what to do. Awaiting help from HP. If this forum can support it will really helpful

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Vishal,
I can imagine how frustrating this must be, Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

May 12, 2021

Updated by Vishal Bibra Full Name: Vishal Bibra
Contact Number: [protected]
Alternate Number:[protected]
Email address:[protected]@yahoo.com
Serial Number of the HP unit: CND0031KX9
Product Number of the HP unit: 9GD56PA
HP Case ID (if any): [protected] CRM:[protected]
[protected] CRM:[protected]
[protected] CRM:[protected]

Description of the Issue you are facing, so that I can assist you further.

I had stated facing issues with the laptop since Dec-20. No service was provided at home as earlier mentioned on the warranty. The battery backup had reduced to 2 hours instead of earlier 5 hours. Also when ever the laptop's lid was opened instead of coming out from the sleep mode it used to shutdown. In Jan-21 the engineer visited my residence & replaced the battery mentioning it is battery issue. This did not resolve the issue. Then the engineer said that the motherboard is faulty & tried replacing the mother board 3 times. But all the motherboards that he brought had some or the other issue. Then I handed over the laptop at the service center & they reinstalled windows & said that the issue is resolved. Even when this did not resolve the issue. They changed the mother board. The MB was ok but the issue was not resolved. The engineer said he wanted to carry the laptop to the service center. He kept the same for more than 2 weeks & has reinstalled Windows & handed it over to me. The issue is yet not resolved. Pathetic after sales service from HP. Awaiting for a resolution for past 5 months now. The earlier Grievance number raised has been closed without resolving the issue. If HP cannot resolve the issue I need HP to hand me over a new latest laptop. I have 2 more laptops from HP but have lost my confidence in their service.

I was in discussion with the HP support CRT team name Ashutosh from 26-Apr-21. He said he will keep talking to me on daily basis. Post taking the IDR, I was advised it was an battery issue. The person visited on 07-May-21 changed the battery & tried but the issue still persists. Post which I have not received any call from him. I am not sure about the status. It is clear from past 6 months that it is neither a battery issue nor motherboard issue. I have been requesting HP to hand over a new laptop because of the mental torture that I have gone through for past 6 months.

Awaiting a positive response from your end. I have raised an issue in the National Consumer Helpline # 2703262 & #2585238

Regards
Vishal Bibra
[protected]/[protected]

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I bought this product from Vijay sales Invoice number-KH-S-SI9519 ON 03.03.2020. I am getting problem since I bought this product. It is too much slow even cant support basic browsing.
I visited 2 times vijay sales they said you need to have online support then I took online HP support case numbers are-
1)[protected] CRM:[protected]they said you should go for 512 memory and 4GB RAM
2) [protected]---they said our senior will call me but nobody calls and even replied on emails what to do.
3) I visited HP centre Vashi, he said this is worst laptop and needs HP should provide it with 8GB RAM and SSD. He said they will also charge Rs 1200 with Rs 7000 for SSD and RAM.

Why HP is selling this kind of product which cant even sopport basic browsing and now I am suffering from 11 months nobody is replying.

I have no other option to put this on consumer complaints. I have only confidence in court to provide me my solution for the same.

Thanks
Nitesh

Aug 9, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Nitesh,
We are sorry to hear that you had a sore experience with the support. Not to worry. I will certainly help you.
I understand that the unit has a performance issue and you haven't heard from the technician yet. The details have been passed on to the relevant team and they will get in touch with you to assist you.
^Dilip

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I've purchased a USB Drive from HP last month through Flipkart which stopped working last week after extreme heating. I contacted HP multiple times regarding this issue and every time they provided me with alternative numbers, which they claimed to be of some authorised service centres near my place; but when contacted most of them who were authorised service centres for HP don't service usb drives and some of them were not at all related to HP in any manner. I tried whatsapp chatting, virtual assistant, voice call and even email, nothing worked. They were not much concerned about my issue. It's been more than a week now and nobody has reverted so far with any solution.

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Sarath,
I am sorry to hear about the issue and the sore experience with the support for the USB Drive. Not to worry, I will certainly assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Product Number of the HP unit/ Model name:
Invoice of the product:
Picture of the USB:
HP Case ID (if any):
^Dilip

Mar 20, 2021

Updated by SarathPKaimal Sir,
I couldn't decifer the mail id. Could you please specify the same again.

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I have purchased HP(HP Pavilion x360 14-cd0050TX Convertible) laptop through Amazon on Aug-31. It's functioning very slow. Even opening a browser or a folder will take close to a minute. I am really unhappy with the speed of the laptop and request you help fix the issue.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Sudhakar,
I understand that the unit has a performance issue. Not to worry, we are here to assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Govt.Ayurveda dispensary Marangattupilli,Marangatttuupilli P O,Kottayam

Printer not working

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello There,
We are sorry to hear about the issue on the printer.
We would like to understand the issue a little better with your printer so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Hello Sir-We purchased a HP Notebook - 14s-cf3074tu laptop model from Amazon India invoice No: IN-BOM[protected] on 16th DECEMBER 2020. & was delivered on 18th december 2020 .After 15 DAYS (i.e. 2nd Jan '21) the laptop started giving troubles(Boot Device Not Found). We lodged a complaint with HP on 4th Jan '21 with Case no [protected]..at first the Technician told us we would get a replacement since this happened within a month but later reinstalled OS on the system & Said it would work fine .Again, on 1st Feb'21, the same error popped up on the screen & i logged in a complaint on 3rd Feb '21 with case No [protected] requesting them for a replacement as my son's academic year was dependent on this system working fine as he would be preparing his project work for 12th CBSE to submit same to the boards. We felt the system had some problems as it broke down twice in 45 days . though this could have been replaced in the first instance itself and saved us this agony.
Dear HP Team, at the time of purchase I had many options but I instructed my son to go for H.P. laptop with a trust that its a good brand. Now I think it was my wrong decision. The frequent problems with the laptop and harassment accordingly has changed my view. My purpose to write you this letter is to seek advice in this regard and to know who is responsible for this problem/situation.A) The manufacturer (H.P.) who has no control over quality.
B) The service engineers who could not find out the fault upto 1 week and still not sure that it will work properly
C) The customer- who wasted this valuable time talking to your customer service Executives and suffered mental irritation accordingly.

I recently underwent an BYPASS Surgery & request you to intervene and get us a replacement of this product and again restore my Faith in HP.

Thank you.

Yours faithfully, Ramakrishna { Gaurav Ramakrishna's Parent]

Aug 5, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

HP India Customer Care's response Hello Ramakrishna,
Thank you for providing all the details and we are sorry about the sore experience with the support,
We will certainly assist you with the concern.
I have passed on the details to the relevant team and they will get in touch with you to assist you further.
^Dilip

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Hi
I had purchased a HP laptop on 25th November, 2020 and was facing a screen blackout issue in the device.

The technician tried to resolve the issue virtually with remote access and later by visiting my residence. Recently the technician has visited my place on 4th of Feb, 2021 but still the problem persists.

I have been logging in complaints since the date of purchase. Initially to the dealer Amagee Computers Pvt. Ltd, Kandivalli (W) later directly to Hp.

I am facing lot of difficulties because of the blackout and even technicians are unable to rectify the same. Earlier the blackout was for 30 seconds and now it is extended to 1 minute.

Since the piece is very much in warranty I want it to be replaced as soon as possible.

Agarwal.

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Feb 23, 2021

Verified Support

Hello Agarwal,
We are sorry to hear about the display issue. Not to worry, I will certainly assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

HP India Complaints & Reviews

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HP India reviews & complaints page 45

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