HP India Complaints & Reviews

Sir,

I'am a customer of hp notebook -15-da0077tx model laptop which is purchased on 07/01/2019 from hp center at oberon mall in ernakulam. Later, on 14/12/2019 there was a black spot on the display of my laptop. Then i visited hp authorized service center in kadavanthra and make a complaint (Token no:[protected]. But, from their examination on this complaint they asked money for the repairing of my laptop which is already having a warranty. Even though, the laptop have warrenty they argued that this complaint can't be include in the warrenty list. So that, from my detailed enquiry on hp service center, they informed me that, the black spot on display may be due to a pressure and it comes under the physical damage. But 100% assurance is not given by them on that particular reason. So they just blocking my warrenty without any justice which can cause a very huge loss on me. Moreover, i care my laptop very much and they opposing my benefit by arguing that it was my fault. Sincerely, it is not my fault and i humbly request you that please take necessary action for giving me the warrenty for the repairing of my laptop.

Your's sincerely,
Muhammad sharafudheen n

Hello my self ketan lute i am from chandrapur maharashtra... Last october i purchase one laptop and i have already tel dealer i want to run windows 8.1 pro operating system... Then few days laptop some techniqal issue facing.. Like brightness not working on key button... Then dealer told laptop not working on 8.1 pro operating system.. But my work only run on 8.1 pro oc... What to do.. Plz solved my quries..

Pblx648664pb, very bad service i had ever seen,
I didn't get b&o beoplay h4 headset that is mentioned on the back to college offer of hp. The payment of rs 3000 i done that day when i purchased the hp pavilion laptop. It has been 5 month but i didn't get any update related to it and also their helpline number is not working properly. I didn't except from hp.
I think hp service is too bad to respond for customers.
The customer care not respond properly till now, he said simply sorry for inconvenience wait for 4 to 5 weeks.
After 4 to 5 weeks same answer repeating.
The last day of deliver was mentioned on that scheme is within 2 month.

I had purchased hp omen dc 1093tx on 31-07-19 and registered for the headset. My redemption code is vbaz846286vb. They promised to dispatch the headset within 4-8 weeks. But even after the waiting period they sent another email request another 4 weeks. Still i haven't received my headset.
If they couldn't fulfill the promises they should stop luring customers with such fake offers.

Dear respected sir
I want to update my new registered mobile number... Recently my registered mobile number was lost
My new mobile no. [protected] and my hp gas consumer no. 601613 and consumer name ashok anandrao sherkar.. So please sir registered my new mobile no.
Im facing many problems like online services, refill booking, subsidy, so please registered my new mobile number...

I purchased a laptop 5 months back with model no. 15 - da1030tu
Product number:5pc90pa
Product serial:cnd8422z5w
This is the fake laptop with i5 tag on it as it's slow as hell. I complained about this to hp and told them to sent technician to me. But rather sending him they want me to perform certain steps, which i did and i sent relevant reports to the asked email.
Later today on 18 dec 12:44 i got a call from supervisor raghav sachdeva from hp and he told me just to repeat restoring and recovering. I said no to do again as i already uploaded data back to it.in this he start shouting on me which isn't what hp taught him during training and said to me do whatever you want against me.
So hp i need one thing from you guys to refund my laptop. I don't want to or going to buy hp product again.

I have booked my cylinder on monday 9 th December, but i have not recceived my cylinder yet. If I give a call in the gas agency I am told it will be delivered by today but I dont know which today they are takling about.
However, these people take extra money than the actual price saying it was your emergency delivery which is delivered after lots of call and continue visits to the distributor.
I am sure consumers are not valued because they need their product.
I would request to ask agency to confirm if they can provide service on time or else just confirm users that they are inacapable of that.
Agency name- Shraddha Gas services, dombivli, thane, Mumbai

Recently i placed an order for hp ki04 on hp.com. My order no is[protected] i payed for it using my credit card. Then on next day i saw my order status was "abandoned" and i haven't canceled that order. When i asked about to their representative they told me my payment was unsuccessful but i have got the mail that says my order is confirmed and my payment was successful. And on today morning i also got a message stating that my order is ready for shipping. I don't know how they are playing with my order.

I purchased one hp ink tank 319 printer on 22 april 2019 from a reseller in laxmi nagar, delhi, india vide invoic number 526 of the same date. It was running quite well when one day in november, i got an error. It was a printhead error. I complained for the same to hp customer care. They sent their executive, but when the executive visited my premises, the printer started working fine and he didn't need to do anything.
But, after some days, 3 december, to be precise, the same problem occurred again. As i had to go out of station on an emergency, i contacted the customer care monday, 9 december 2019 to lodge the complaint. To my surprise, they told that the printer was out of warranty. When i informed them about the purchase date, they asked me to mail the copy of the invoice along with the bar code on the printer. I mailed them the required details.
After a day, i received the call from customer care asking if the printer was exchanged to which i told them in negative. The customer care people asked me to contact the dealer and question him if it was an exchanged printer. I tried to contact the dealer, but i didn't get any positive response,
My question is why should i suffer for anything like this when i have purchased an hp product on a genuine invoice.
But the customer care people are insisting that i ask the dealer to contact hp.
Can any one suggest me the solution?

I have bought a new machine hp-15-da0327tu ci3-7th (7100u)/4gb-4 8471/1tb/win-10/15.6"hfd/mso h & s 5ay25pa) silver cnd 92133yz from kp infotech add jd-2a, sfs flats, pitam pura delhi on[protected] vide bill no. Kpipp/19-20/0691.

Machine is very slow it took 15-25 minutes to start and while working the system got hang. Not satisfied with the performance of the machine. But i had been made lot of promise and assurance about the performance of the machine at the time of sale. I feel i have been cheated.

You are requested to look into it and provide the solution

Extremely poor, unprofessional and worst technical support you will come across. I have purchased spectre 502 and one of the worst product in market. For more than a week they keep on escalating the trouble and assurances they keep on fooling the customer. My sincerest of advice to all those interested in buying costly laptops with cheapest quality one should avoid hp.

I was not delivered gas cylinders for the past 2 months despite booking. My bookings were cancelled by them after a long time without any information. So i submitted an application for transfer of my gas connection to indane gas agency. Despite having given an application for transfer, the employee surrendered my connection and also deducted ₹350 from my deposited cash as i could not submit my previous gas regulator. When i told the employee that she had done a mistake regarding my application as it was for transfer but she surrendered my connection then she misbehaved and told me to do whatever i can but now that she has done a mistake it can't be changed. After telling her multiple times to make a transfer paper according to my previous consumer number, she made transfer papers for a new connection due to which instead of ₹1400 i had to submit ₹3345 as the deposit money for new connection. All this took 10 days and i had to visit the gas agency multiple times by taking leave from my work and face the misbehavior of the employee. This mentally and physically harassed me. Kindly look after the matter if this is the right way of transferring my gas connection.

I visited to iqor apple service center on 12 aug, 19 to install new batter worth rs 4000 (And 1500 service charge) in iphone 6s. Its performence after 3months and 20 days is even poor then my old battery. When i complaint to executive they told me that it has only three months warrenty. They did not told me about timing to replace at the time when they changed the battery. It simply means at the worth of rs 5500 i got a battery which is even worse than my old one. Even asked for original charger they provided some other company product. I requesting to the company plz provide my old battery i[censored] can't help me out regarding this matter. [protected]

I had purchased a hp pavilion laptop with comes with the b&o support by which we can redeem b&o headphones. Also i paid a certain amount for the headphones and now all their helplines are closed and not responding to any of my complaints. It's about 14 to 15 weeks and they always delayed by saying that your date for the headphones was 8 weeks after purchasing. So please kindly look into this matter. Or i want my refund for the amount i paid for the headphones

Redemption code - jhic418473jh

I have purchased a laptop from the hp store on july 4th, 2019 with back to college offer which said we get bang & olufsen headphones worth 25000 rupees for an extra 2999 with the purchased laptop which i did pay (54000=2999). Now its more than 4 months and i haven't received the headphones yet. Customer service is of no use. Whenever i call them to the redemption cell (So-called their offer redemption contact center) they always say it takes another 15days. This happened to me more than 3 times. Now they are not at all responding about this. I contacted the hp customer service too but they came up saying this is not the redemption team and i have to contact the redemption team which is of no use as they keep saying another 15 days and that's it. I have all the proofs of claim approval and everything.
Kindly help.

This is with reference to continual worst service experience with hp india in 2018 and now again. I purchased a hp pavilion x360 laptop in feb 2018.
In may, 2018, i registered a complaint on display problem which was later on resolved after 4 months followup in aug 2018 (Case id: [protected] / wo[protected]/ [protected]/ [protected] / [protected] /[protected]). During this period, my display was changed atleast 4 times for troubleshooting and finally in aug-2018.

Now recently, on 21 oct-2019, i registered a complaint of gap betweeen display and back panel (Case id [protected]). After long followup, the case was handed over to 3rd party and thereafter to mr. Sandeep sharma (Partner account manager-north) and mr. Dhiraj. However, case is rejected mentioning reason as unintentional damage by customer without explaining even a single proof of physical damage.

Since i registered complaint, none of the hp customer care person nor hp technical team contacted me for the issue. Its like everytime customer following up for the issue. I am extremely unhappy with kind of service offered by hp and highly disappointed with hp product. I feel i have wasted out my hard earned money on hp product whose service are pathetic and sameway product quality. Till now, i have followed with hp team like cats and dogs however complaint is still unattended with wrong justification.

I have contacted hp india top level management via mail, twitter. However, they have kept mum on the issue till now.

I feel cheated and disappointed from hp services. Due to constant detoriating issue, it seems i have to shell out my pocket to resolve the issue

This is completely loot.

Rip hp india, cheaters,

I buy a laptop one month ago and from starting there is a problem in the display,, display becomes blurry in a few minutes after i start my pc.. I need to restart the pc again n again to solve this..
I contacted customer service but they are not worthy.. They don't care about customers.. They sometimes switched off their mobile phone and some time don't pick the call.

I purchased an hp envy 13.3 inch in october 2010 from amazon worth rs.
70, 000/-. Model no. 8cg9312q1x

I received a damaged product as the left side was dented, since 10 days replacement date was crossed so the company started blaming me for the damaged product. Not even one month passed that the computed started to overheat and there were small white colour patches on the backside of the laptop. Now the sound system is damaged and when all this has been reported to the customer care, they did not help at all, they refused the replacement and refused the assistance so much so they did even bother to assign a technician to check the machine. All they are doing is blaming me for their damaged product, hang the calls when i call the customer support and then respond to emails at their own leisure time.

I have been duped of rs. 70, 000/- by hp who have sold me a damaged product.

I will provide the photo of damaged product as and when required, since the photo size is not fitting well in the box available.

Dear sir,
This is to inform you have recently we have purchased hp make laptop 15-da0077tx serial no. Cnd8334n99 through your dealer namely sundaram computers aurangabad through bill no. Gst/7946 dated 13/january/2019

Wherein laptop screen found black at many locations and laptop is not usable. Kindly register the complain and provide replacement for this issue as laptop is still under warranty.

I have made an advance payment of Rs 1000 for base enclosure and Rs 500 for service to one of Hp service center " IT WORKS" 104. DR B.K. KAKATI ROAD ULUBARI, GUWAHATI-781007 ON 5/8/19, but till today i have neither recieved any call nor i have got my parts from IT Works. Concern person name is Kalyan Kar. This guy is not receiving my call and the service centre is permanently closed. Its been 3 month. Kindly do the needful.