HP India Complaints & Reviews

I have made an advance payment of Rs 1000 for base enclosure and Rs 500 for service to one of Hp service center " IT WORKS" 104. DR B.K. KAKATI ROAD ULUBARI, GUWAHATI-781007 ON 5/8/19, but till today i have neither recieved any call nor i have got my parts from IT Works. Concern person name is Kalyan Kar. This guy is not receiving my call and the service centre is permanently closed. Its been 3 month. Kindly do the needful.

I am yomesh book gas rifill. Con 637103 date 11-nov-19 book cod 515953 case memo no. 1230638 so i pay online ezypay /citrus pay rhrough citrus [protected]@axisbank rf[protected] pay by
[protected]@okicici attached
Bank of badoda 402985*8982 google cod : cicagkdw9rglyw so gas agency said amount was not received. I purchase gas rifill case on 15-11-19. Please rifund my money to this mention debit card no bonk of badoda.

Dear sir/madam, i m from vanjarakatte, mangalore.. Here i m giving feed back about the delivery boy.. His behavior is very rude.. He don't even wait for 3 minutes.. He fight with me with a louder voice.. He just stand outside he won'tcall us.. How we can know that he has come? He will simply go back without delivering gas.. Please don't send such impatient delivery boys who don't even respect women.. Please take action against him..

I was book my hp gas booking no 565152 con 617083 bkng clrd 07. Nov.2019 yaduraj gas service otp 5532 (http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill. From these link i pay for hp gas refill and my 699.40 rupees for post. Citrus pay.gov is deducted from my bank account dr 11/11/2019 and distributor say that the payment is not show on his computer. Transaction no [protected] resolve my query fast

I have purchased my laptop (Hp) from the reliance digital store hyderabad in the month of february.
And after seven months the laptop started giving me
Performance issues.
To be more precise the hard disk got crashed (Short dst failed). I immediately went back to reliance digital store but they denied to take the ownership and asked to contact the hp service center directly.
When i called the hp customer care to complain about the issue, they have created a complaint request i. E [protected]. And informed that technician would come and fix the issue as it is under warranty.

Today the technician came and just replaced the old hard disk with the new hard disk. When i have asked for the data recovery he said it is not possible from his end. When i asked him to provide me the old hard disk so that i can retrieve the data from my end because the data in my laptop was very important to me but the technician denied to give the hard disk as he has to submit it in the service center. Apart from this i am informed by technician that there is no os in my laptop and to get the os i have to again connect with hp customer care.
I again called back to customer care and asked them about os which the technician has advised me to do so. The customer care then sent a mail for installing the os. And to do that we need to have 32gb pendrive itseems. When i said that i don't have a pendrive they said they would be sending a hp one free of cost as this is under warranty but the courier charges (I. E it would be deliver via blue dart) has to be paid from my end. When i just checked the amount they have sent me over mail it is 1, 137.52.

I am seriously not understanding what the reliability of the product is
And when it happened in the warranty why each and every activity driving to the resolution is becoming my head ache. Why is it so?
And i really don't want to use this faulty product with a low performance which got failed within 7 months of the product purchase.
When i have requested them to replace or exchange the faulty product, being ready to bear the additional charges in purchase of a upgraded version they have been refusing from the time i had raised the complaint request.
Instead asking me to do the multiple activities involving in the resolution of the issue with no complete support from their end.
I want the replacement /exhange of this faulty product.
Contact this
Num+[protected]

I have purchased hp laptop on august 9 2019 and registered for hp back to college offer which includes b&o headset h4, and informed that youll get headphones within 2 months but now it has been more than 4 months from the date i have ordered this headphone but still i haven't received any information or product about that and i have mailed so many times but didnt getting any responce from your side or l haven't got any update when will they dispatch that item. Please do take necessary action and try to dispatch that item as soon as possible.
If you not respond to this mail ill raise complaint against you people under cheating case.

Redemption code:- hidk355450hi
Thanks & regards
Vijay

Dear sir,

I have purchased a “hp pavilion notebook 15-cs2082tx” on date 25/7/2019. There was a offer of hp back to college-2019. I got registered with hp with full payment and sent all the required documents to hp redemption cell. Redemption code is nrzl583129nr and product serial no. Is 5cd9247b0y. After this i got a mail that all the entitled gifts will reach your registered address / email id within 30 days. From that onwards till today i have not received my bang & olufsen beoplay h4 headset. It’s has been more than 3 months and after that they assured me that it will be dispatched in 3-4 week but still i haven't got proper update when will they dispatch that item. This is not very good behavior from your end. I am a student and got mentally harassed by your support. Really got disappointed from the customer support please do take necessary action and try to dispatch that item as soon as possible.

Thanks and regards
Hemendra meena

I have purchased hp laptop 15q-ds0007tu on 12.06.2019. It was supplied with out any backup or recovery dvd / pen drive.in october 2019 it was not booting. I took it to hp service center at nehru place, new delhi on 26.10.2019, they confirmed that the hdd was faulty and agreed to replace with new hdd. I got it back on 02.11.2019 but without operating system. Then i contacted hp support centre for the os, they said dvd will be supplied at the cost of rs. 600 to 800 within 2 days. On 04.11.2018 i mailed to hp support centre that dvd containing operating systems is not yet supplied. But till 09.11.2019, no response from hp. I already mentioned that not only the hp systems are useless but support and services also hopeless.
Uday

Couple of weeks back i bought a hp printer from an authorised shop at the time seller gave me assurance of onsite warranty but now the authorized engineer saying me, i have to visit their service centre for replcement a part and also do some formalities over there. My printer is maximum 2 months old i spent almost 14k for this device but now they people really stuck me and i really don't know what to do at this time.

I have purchased my laptop(Hp) from the reliance digital store Hyderabad in the month of February.
And after seven months the laptop started giving me
Performance issues.
To be more precise the hard disk got crashed(short Dst failed).I immediately went back to reliance digital store but they denied to take the ownership and asked to contact the hp service center directly.
When I called the hp customer care to complain about the issue, they have created a complaint request i.e [protected]. And informed that technician would come and fix the issue as it is under warranty.

Today the technician came and just replaced the old hard disk with the new hard disk .when I have asked for the data recovery he said it is not possible from his end.when I asked him to provide me the old hard disk so that I can retrieve the data from my end because the data in my laptop was very important to me but the technician denied to give the hard disk as he has to submit it in the service center.Apart from this I am informed by technician that there is no OS in my laptop and to get the OS I have to again connect with HP customer care.
I again called back to customer care and asked them about Os which the technician has advised me to do so .The customer care then sent a mail for installing the OS.And to do that we need to have 32GB pendrive itseems.When I said that I don't have a pendrive they said they would be sending a hp one free of cost as this is under warranty but the courier charges(i.e it would be deliver via blue dart) has to be paid from my end.when I just checked the amount they have sent me over mail it is 1, 137.52.

I am seriously not understanding what the reliability of the product is
And when it happened in the warranty why each and every activity driving to the resolution is becoming my head ache.why is it so?
And I really don't want to use this faulty product with a low performance which got failed within 7 months of the product purchase.
When I have requested them to replace or exchange the faulty product, being ready to bear the additional charges in purchase of a upgraded version they have been refusing from the time I had raised the complaint request.
Instead asking me to do the multiple activities involving in the resolution of the issue with no complete support from their end.
I want the replacement /exhange of this faulty product.

The new battery replacement that i bought from hp world (Akshaya complex, no 4 near udupi garden hotel, 16th main rd, stage 2, btm layout, bengaluru, karnataka 560076) for my hp pavillion notebook went dead while still under warranty.

I took the laptop to hp world to get it replaced. They have now taken 20 days to tell me that the battery was overcharged. I wonder how though!!

Also he tells me that the battery is now out of warranty, after i left it with him for 20 days.

It would be awesome, if any of you can help me escalate this.

-prasad

I have purchased hp laptop on 2nd september 2019 but when i went online to check warranty it was showing expired then i called hp helpline after waiting for more than 20 days it was resolved then while purchasing the laptop at that time i also purchased 2 or 3 years extended warranty it was informed that 1 year warranty will get expire then extended warranty will start but when i call hp technical team i got information that both warranties are running how it is possible 2 warranties are hp is making fool or hp doing fraught with the customer. Called hp helpline no one is helping even floor supervisor and manger (Abhishek) not at all responsible since when i have purchased laptop till now there is always issue i will never go with hp in my life and even i will make sure this thing goes to consumer court that how 2 warranties can run together this 2 warranty was informed to me from floor supervisor tohid but i didn't get the name properly. There is no right person in hp to help you shut down this fraud company. Consumer court please charge heavy fine so that this thing doesent happen to anyone and even i have not received a certificate yet. Hp technical team manager and supervisor they directly disconnect the call what a service hp and amazing team you have.

Details:
Product description: hp gaming pavilion - 15-cx0140tx

Case subject: in/nbd/nsr/ win 10 /hp pav gaming laptop15-cx0140tx all/*general information/pop/extended warranty from hp shopping site-but did not receive certificate yet.

This mail i received from hp for an extended warranty.

Product part/model number: hp pav gaming notebook 15-cx0140tx

Please find below your entitled benefit/s that you claimed visiting to consumer scheme page under hp ganesh chaturthi offer.

Item name

Status

Additional 2 years onsite warranty

Expected date of release: 10-oct-2019

1 year of accidental damage protection

Expected date of release: 10-oct-2019

1 year burglary & theft insurance for notebook

Expected date of release is 20-sep-2019

Unistal software

Please find below your activation code and steps to redeem it, we request you to follow the steps and get the same installed on your laptop within its validity period

Protegent antivirus

Not satisfied with the product. Ordered a wrong product and now wanted to return it back and buy a new product. I really want to have a touch screen laptop. Please do help me to return this product. I don't exactly remember but when i saw before a month, it showed that the product is a touch model but now when i ordered it, it isn't a touch model. Customer satisfaction is your motto so please do help me in this situation

I do feel extremely sorry to send you a complaint about hp laptop on this auspicious day as i don't find any other alternative to deal
With your team members, except a legal proceedings now. I am truly fed up with the guys in ahmedabad city.

I am a hp laptop user since 2006 and the laptop which i bought on 30/04/2019 from ahmedabad store is my 4th hp laptop.
Now i am totally convinced that you have a genuine product quality problem and the problem lies with your touch pad of laptop.

The case history :

First laptop detail:

Serial number - 5cg85151p8 / invoice number - zion/0372/2019-20 dated : 30/04/2019/ case number[protected].

The right scroll button of the touch pad became inactive after 14 days o[censored]se. Just to inform you that i bought a wireless hp mouse,
Same time together with the laptop and when i found the issue, that was the first time i used the touch pad, without mouse.

On-line test had proved this fault of the touch pad but your service guys in ahmedabad never accepted that report and they kept on
Insisting that they will replace the touch pad only. The matter of fact - no customer will allow a repair on the new laptop after 14 days
O[censored]se. After lot of persuasion, the laptop was replaced on 07/06/2019 from the store vide invoice number - zion/0372/2019-20.

The new laptop received against replacement also having the similar problem now. The first issue was with the right scroll button and
Now the same problem is with the left scroll button.

Second laptop detail:

Serial number - 5cg85152m5/ invoice number - zion/0372/2019-20 dated: 07/06/2019.

I had intimated the issue to your local service team and they bluntly denied the issue even before they checked the issue.

I thought of going to my legal advisor and deal with hp legally under the purview of consumer act but this is my last communication
To you before i do that.
Now i want the replacement of this laptop and also the model and go for an other model which you feel would
Not have similar quality issue.in case you don't have such confidence on your product then please arrange refund of my money
(The cost of the laptop i paid, including the additional charges paid for extended warranty and protection policy).

Kindly note that my laptop is covered under 2 years extended warranty and one year accidental physical damage policy coverage.
Please find the documents attached for ready reference. I would request you to take up the matter urgently and replace my laptop
Within 72 hours time so that we can continue our good relationship and avoid further legal complication.

Thanking you

Meghdut guha
Director

Trans-asian techno pvt. Limited.
Signature-1, office no-307, 3rd floor, s. G. Highway, ahmedabad - 380051. Gujarat, india

Respected sir,
This is Sandhya Dhiman from Haridwar. I brought a hp laptop on 12th of July from Sargam electronics, Dehradun but it is not working properly from that time. I called them lots of time but did not get any attention and they bluffing me all the time by saying that service center will give the letter then they will replace the product but I got the information from service center that the letter can only be provided within 14days. They also said to increase its warranty of 3 years but they didn't increase its warranty. Sir I talked to the product manger of Sargam electronics, Delhi also but they also not provide any solution. Sir after facing all these problems, I got your email address and now hoping for your help in this matter. Please do the needful as soon as possible. They are fraud sellers. Please take an action against them.
Thanking you

11 months ago, I have bought a HP laptop. Its model is HP 15g DR0008TU.

1. Post-purchase, After 8 months, there was one white spot on the display but i didn't paid any heed to it. But after a week or two, I saw four white spots on different locations. I have never ever touched the display then also those spots are appearing. No pointed thing have ever pierced in the display. then also the spots are showing up. I have registered a case with HP Customer Care. they told me to take their pictures and mail it to them. i have mailed it since 3 weeks but no resolution is given to me from their side.

2. Hard disk is making weird sounds and isn't working properly while I'm using the Laptop. due to this my software always gets corrupted. since these Hard drive issues rose, the software got corrupted about 6 to 7 times till now. I reported these issues to HP Customer Care and they told me to send a recorded audio clip of the sound of Hard disk. I had recorded the sound of Hard disk and had mailed that audio clip to them since 3 weeks. but no solution is given by them.

3. Sometimes, while using touch-pad, it doesn't work properly. the mouse pointer suddenly jumps to the bottom left corner of the screen. This issue was also reported to them by me. but got no solutions from their side.

I have registered the case 2 months ago. I have reported all the issues at same time. My laptop is still under warranty and ONLY 1 week is left for warranty to get over.

I have mailed them tons of time but no one is giving clear answers. All they are saying is to wait. I have mailed to their Service head 3 days ago and they said they will help me on priority basis. But no solution is given to me.

I believe, they are just postponing my case so that my laptop goes out-of-warranty. And they won't have to do anything.

I want these issues to be fixed under warranty. and if they can't fix these issues, I want this laptop to get replaced with a new one.

I have attached some files regarding this issues. I also have a audio file of Hard Disk but unfortunately, Audio formats are not supported to be uploaded here. So I'm leaving a google drive link for that. here it is :
https://drive.google.com/open?id=1lV_pFbh634bPXpAVb9uCO6XtlLfaBim0

my case id registered with HP :

Case Number : [protected]
Serial Number : CND8363G61

I'm a college student and I need to prepare my projects and persentations. Amid those, these issues are really very critical. Only 1 week is left. After that warranty period will be over. Please help me out with this ASAP !!

I ordered a laptop with a mouse which is an expensive gaming mouse and the mouse i received is defective as its left button is not working from starting. I wrote many complains regarding this but nothing was responded. Ths is one of my 12 mails i wrote everywhere, i am very dissapointed as even after you are taking a lot of money u provide such defected products. I will not recommend anybody to purchase somehing from hp,
Very bad and disappointing service.

Sir,
I have purchased a hp printer model:hp lj printer mfp 1200a, sl no-cnbrm640bx from e mart for you pvt ltd, plot no.104, saheed nagar, bhubaneswar, odisha, india on dt.[protected]. But the printer is defective not printing properly. After several complains to e mart for you pvt ltd there is no attempt of hp engineers for repairing of the product. So i realised that hp products and service is very bad than epson. So i am not satisfy with hp products and services. Kindly replace or repair the mfp printer as soon as possible at your end.

Case id [protected]
Hp printer 315 call register on 9th october regarding printer problem there is no proper respond from your customer service center chennai and also spoken to hp support mr parthsary mobile no [protected] also spoke to your hp tamilnadu coordinator mr jinju joy [protected] with weeks time also spoken to you customer carer 3 times. As on date on one visited the site nor got call from anyone i am keep on calling almost 15 calls there is no proper respond. So let know what has to be done if you can't provide service let me know where to send printer to get refund of money what is paid.

It has been nearly two months since the service technician has visited for repair of a printer, but sysnet global which looks after the service of hp priducts is unable to provide the service invoice recipt. The person in charge mr. Vishal ganjoo keeps telling me that he would mail me the invoice at 3pm whenever i call him. The man is a total fraud