HP India Complaints & Reviews

Respected sir/madam,

This is rohit soni vavare, from dahanu, palghar, maharashtra.
I have hp inktank printer 419.
Some days befor printer gives scanner problem, so i complaint hp india costumer care.
They note my complaint and told me that is your problem solve in 24 hours or 48 hours.
I complaint to hp india customer care on sunday 6 october 2019...
But after complaint 6 days goes..
But still they can't get action on my complaint.

They give me complaint number as follow

[protected] complaint number

Service id
Bnzf7037

And
Service center number as follows

[protected]. Service center goregoan

[protected] sachin gaikwad manager

[protected] gajraj soni class4 manager

When i call service center they told me technician comes 10/10/2019.
But technician not come.
When i again call manager of service cernter mr. Sachin gaikwad
They told me technician comes 11/10/2019, but technician not visit.

When i again call hp india customer care they gives me class4 manager number
Mr. Gajraj soni, when i call her they can't receive phone call..
I two times mr. Gajraj soni but they can't receive phone call.

When i again call manager of hp service center mr. Sachin gaikwad they also not received my phone calls..

They gives statement as problem are solve in 48 hours but in my case
120 hours are completed but still they can't get any action on my complaint.

Case id [protected]. Hp laptop developed a black spot on the screen within one and a half months with an additional flickering problem. Customer service says it was "unintentional damage" not covered under warranty, possibly due to a sharp object.

Their findings are baseless. There was no damage. There is no sign of damage anywhere, but still, they concluded there was damage.

Although the staff members whom i talk to are helpful and nice, their technical staff is very evasive and is not accepting responsibility for the defect in their product.

They are abusing warranty terms and conditions.

I bought an hp notebook in the month of june 2019
The salesman informed me about the ongoing offer “back to college offer”
So i registered for the same, after payment and all my claim was approved on 30th june 2019. I paid ₹5097 for additional 2 years onsite warranty + 1 year of accidental damage protection + 1 year burglary & theft insurance for notebook + unistal software worth rs. 5000 + protegent antivirus + eat. Play. Hop card worth rs 9600 + bang & olufsen beoplay h4 headset

Out of which i have recieved all the offers except the bang & olufsen beoplay h4 headset which were supposed to be delivered till now
But there is no acknowledgment of dispatchment of the product yet.
After waiting for a long time of expected delivery
I talked to their customer care executive on 20 september, 2019
They assured me that it will be dispatched in 10-12 days
But today its been over 20 days and there is no sign of dispatch and even their customer care service is down from few days
There is no way to contact them.
Hp should not fool their customers like this.
They don’t even revert to the e-mails sent by me.
Pathetic service
Please resolve this issue.

Redemption code - iobw390108io
Notebook model number : hp notebook 14s-cr1003tu

I brought a hp pen drive (16 gb) from amazon.in on 08-jun-2019 since i brought it, it was not working properly but now i am having more issues even on copying data in this pen drive, it automatically ejects or just not respond sometimes it just showing copying so long but doesn't save any data. So as mentioned on website it carries 2 years warranty so i want you to repair or replace it as early as possible

It's been more than two months i purchased a hp pavilion laptop which had an offer that i would get b&o headset. I made the payment of the headphones the same day i purchased the laptop and now it's been more than two months i haven't received the package. The last date of delivery was 4october and i am very unhappy with the service of hp. I have sent many mails to hp redeem mail id i haven't received a satisfactory reply yet.

I had purchased the hp spectre x360 convert 13-ap0100tu on 30.06.2019 and registered online for the bang & olufsen beoplay h4 headset. My redemption code is npps564019np, which was approved. As per the commitment the same was to be dispatched by 01.09.2019 but its not dispatched till date. After a series of mails, every time its promised that the item will be dispatched within next 15 days, but till date no update on that.
I hope hp india is not fooling customers by faking offers, trying to lure customers to buy their products. Requesting immediate dispatch of the bang & olufsen beoplay h4 headset.

Redemption code: npps564019np
Mobile no: [protected]
Email id: emmanuel. [protected]@gmail.com

I have purchased hp laptop on july 9 2019 and ordered for b&o headset h4 and it has been more than 4 months from the date i have ordered this headphone but still i haven't received that and i have mailed so many times and even called your customer care number so many times but still i haven't got proper update when will they dispatch that item. Please this is not very good behavior from your end. Please do take necessary action and try to dispatch that item as soon as possible.

Redemption code:- oijb600514oi
Mobile number :-[protected]
Email:[protected]@gmail.com

I bought a laptop from flipkart on & about one year ago after some time i found it a little bit slow, so i thought why not i install a ssd as there is a slot in the pc.
but when i contacted a technician he let me know that there is no slot in there after opening the bottom cover.
HP fooled me by mentioning that there is a M2 Slot in there.
I attached a original copy of bill below with this complaint.

I purchased the product i. E. Hp deskjet 2131 all-in-one printer on flipcart on dated 07 aug 2019 but after 10 to 15 days product not work. I called on customer care help line number for repairing and replace the product but no response to received to till. I attached the bill for your further necessary action please. I request to you please provide the service or replaced the product.

I had purchased a HP pavilion laptop with comes with the B&O support by which we can redeem B&O headphones. Also i paid a certain amount for the headphones and now all their Helplines are closed and not responding to any of my complaints. It's about 9 to 10 weeks and they always delayed by saying that your date for the headphones was 8 weeks after purchasing. So please kindly look into this matter. Or i want my refund for the amount i paid for the headphones

Sir
This is to inform you that i brought hp pav gaming notebook on 12 july 2019
Notebook serial number : cnd9243ffq
And i have redemtion gifts on it and i select
Gift :- bang&olufsen beoplay h4 headset (Worth rs 25000) and i have paid rs 2900. But till now i did not recieved my headphones and i also drop mail on your given mail but always i get same mail that is it would be dispatched in 10 -12 working days please tell me the exact date
Name garima

The computer was purchased new and factory sealed. I have included a receipt listing the features and protection guaranteed by company. Among them is a warranty on the all the parts and labor. Another is 24/7 customer service for any issues that arise. Since my second week o[censored]sing this laptop, laptop one side open i have called your customer service line half a dozen times in the last few weeks and they have been aggressively unhelpful. Pleas e repair my laptop.

Incident, date=[protected]

After purchased the product with in 15 days, product not work. I called costumer care regarding repair/replace the product but company not response to till date. I purchased the product from flipcart website from order date 07 jul 2019 and within 15 days product not work. Then i submitted my complaint on costumer care, but no any facilities provide by company.

Hello i have bought this laptop in this janurary. It is running on the orignal
Windows 10 version. The laptop is extremly running slow. Getting hang number of times while surfing internet. Any cell phone (Android, balckberry or ios) is not getting connected to it for data transfer. The led light are not working. When i have taken it to the service centre they are saying that this os need update of more than 10gb. They are saying that there is no other option. So sir i am a college student from where i will get the 10gb data. And the customer care is not picking up the call. The service centre is not helping me out. So kindly help me out i am getting a huge loss due o this laptop all my works are getting postponed if hp cant resolve the problem i just want to replace the product that's all.

Hi dion/ team,

Just check the below trail email which was escalated several times.

I have no idea whether this email comes to you or you are aware off my ongoing issues which has already been escalated to you several times.

I am sure if it would have comes to you or if it’s in your knowledge definitely the team will surely action it.

As said i escalated several times but no one come up with a conclusion. After all my efforts put in and all failure finally i decided to email you.

I been a hp customer from long back just because of the good will that hp had in worldwide market.

3 times mother board has been replaced on my laptop (5cd52471g6) within a month, attached is some of the cso for your reference. Still i am facing same issue, it’s in a dead condition when motherboard was replaced last time i. E 17 august, no one came and action it despite of several escalation and complaints.

I requested the team many times but only answer i am getting its in progress.

I don’t understand is this an escalation or complaint means wherein no one bothers.

Really not at all appreciated.

Regards

Lalit kumar
[protected]

I bought hp notebook few months ago and it already has started showing problems like boot device not found, etc. I talked to the customer care services but nothing happened. I have tested the hard dive test, it was passed at first and then my system started working fine but when i was updating windows 10 it showed that error again, also hard drive test failed this time.
Never going to buy any hp product again!

There was a hinge issue before that problem also it freezes a lot while working!

Warranty status: active: covered under warranty, 13 months remaining
Failure id: pu4fmr-8pc9p4-mfpurf-c0ea23
Serial number: 5cd7332vrp
Product number: 2sl83pa
I have repeatedly contacted over phone, system etc for last 25 days. Eventhough the product is covered under the warranty, they have neither replied to my complaint or replaced the battery.

Product id - 2ey80pa#ac5
Case no - [protected]
I have registered a complaint on 29 th august.
My laptop has suddenly stopped working. First of all no toll free number worked. Second after repeated mailing to customer support executive. I got my complaint registered. Now one thing is been added to my daily routine calling hp service centres and having hope that their engineer would come. Today it's 9 th september still the engineer hasn't visited. Even after my laptop being under warranty i am facing so much trouble. Even the service centre registered on website for kalyan is now a samsung service center. Website of customer service is also not being updated.

Hello, my laptop bezel and back panel was replaced in the month of july. Just after 10 days, i started noticing light bleed at the edges of my screen. I was asked to upload the pictures of my desktop screen which i did.
I called up the hp assistance again to follow up on which they tell me, its not covered under warranty and they can send the quotation to get it fixed while still being in warranty. They also tell me, that this problem didn't persist when they fixed the previous issue of back panel and bezel. Hence, subtly suggesting the problem has occurred from my end and warranty doesn't cover it. I was told to contact regional sdc, when i do, he tells me he hasn't received any mail regarding my case id. Back and forth of constant calling and explaining the problem without a clear resolution but, rather a grievance mail blaming me as the reason for the issue???

First of all, just because the problem didn't occur right away or a week later after the back panel and bezel was replaced, doesn't mean the problem has occurred due to some kind of physical damage from my end (As per your grievance mail "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed"). I challenge you to find any kind of scratch or dent or any kind of physical damage on the screen before pointing the finger at the consumer and telling me that it isn't covered under warranty. There is clearly some fault with the display unit (Since the problem started after the laptop had to be split open to fix the 'bezel' and 'back panel'). I know, blaming your assigned technician and questioning their professionalism on handling such issues with the display unit wouldn't be the right thing, but if i did u wouldn't appreciate that right?. i have tried to be as patient as possible since the past 25 days, hoping every "escalation" u mention, finally results in getting my problem fixed. But, unfortunately that hasn't happened and worst of all, blaming the consumer for the issue.

My laptop is in under warranty. I got issue in display for this i registered complaint
Complaint register process you can't go service center. I need to click photo and upload this. They judge from you photo lols
After 5 days. I got mail this typically happens when a sharp object or edge forcefully contacts the display screen. But in my laptop don't have even single scratch. I told them please check this laptop if you found single scratch i will pay full amount. No one visit laptop and told me this is external damage.

My question is this my laptop don't have single scratch how they told me physical damage. They don't want to repair my laptop. My laptop warranty will expire in next month they just waiting for a month.

This is my worst experience in hp laptop