HP India Complaints & Reviews

I had purchased a hewlett packard laptop six months ago. It is very much within warranty. But, the touchpad key had turned loose. I had to yell five times for customer service support. At last, a mechanic arrived. He told me that the loose key is not covered under warranty. It is a manufacturing defect but the mechanic refused to admit it. He is charging rs. 8000 to get the whole keyboard rep;laced when the actual problem remains unsolved. The hp service head does nothing to resolve the issue.

I am sudipta mitra, i had purchased a hp ink tank 319 on 27th november, 2018, serial no.- cn8693g2s4, from m/s. R. R. Infotech, address: 4 biplab anukul chandra street, kolkata 700027.

After purchasing the product i have been facing problem which are discussed below with separate serial numbers:

1. Customer care help line number[protected] which is mentioned already as a sticker in printer body, is 100% wrong number.

2. My original ink which i had received at the time of purchased, not finished but already 2 times cartridge damaged. Now customer care executive giving me the information on my usage.

3. At the time of documents scanning the scanner not working properly.

4. When i complained yesterday[protected] at customer care after some one giving me perfect number (Customer care number[protected], executive informed me that my printer is now out of warranty (Purchased date :[protected], because retailer (R. R. Infotech) not updated any thing regarding this serial number. I have to launch new complain.

5. Now they are suggested me for providing further bill and my address proof, they will forward these to the higher authority, they will take action within 72 hours on this warranty case, after 72 hours they will be taken further complain regarding my printer problem. But within 72 hours they can not do anything for my printer.

My printer dead since from last one month i can not launch any problem due to customer care wrong number which i had. Also tried to take support from online but i was failed for virtual agent. The virtual agent process is the most worst process where nobody can be taken help i think.

I also asked to the customer care executive for escalation mail id for my problem, at first she didn't want to provide me this after i pressured she put in hold my call for 15-20 minutes, then given me this mail id "[protected]@hp.com"

Today some one executive call me and request me for waiting, she suggested me for don't do any complain further regarding my problem but i further pressurised her for giving me escalation mail id they told me it is not need to do mail, it will be solved as early as possible. Because she have taken my problems and it is forwarded to the higher authority. After all the discussion she have been forced to give me another mail id "consumersupport. [protected]@hp.com". Now i am confused which mail id is actual escalation mail id.

If your company wants to judgement my mail i have all calls recording if need i can be provided.

Regards,
Sudipta mitra
Phone: +[protected]

WORST Experience, Complaint no [protected] dted 13th of Aug 2019, LAPTOP HP ENVY Sl. no CND6226WZ9
Amount of Rs 17721 is paid for the replacement of Display on 19th of August 2019. It is two months and the same is yet to be replaced or repaired.We were told that the same will be done with in a period of a week time. after almost 15 days, we were told that this will take more time due to receipt of wrong display. We are regularly calling but no proper response is given. Most of the times calls are not being picked up. Our regular follow up is not getting any proper response.
WE now are forced to take this issue to the concerned authorities and appropriate forum.
Request you to either Refund the value of the laptop as the service of the product is unwarranted for.
Contact persons;_ Amit from HP:- [protected],
Service Centre:- [protected]
Service:- [protected]Warranty status: Manufacturer warranty has expired - See details Serial number: CND6226WZ9 Product number:V5D71PA

I have purchased hp laptop on july 9 2019 and ordered for b&o headset h4 and it has been more than 4 months from the date i have ordered this headphone but still i haven't received that and i have mailed so many times and even called your customer care number so many times but still i haven't got proper update when will they dispatch that item. Please this is not very good behavior from your end. Please do take necessary action and try to dispatch that item as soon as possible. Really got disappointed from the customer support.

Name : xxx
Number : xxxx

Redemption code: enje263*9en

Product serial number: cnd*xyg

Product part/model number: hp omen notebook 15-dh0136tx

Bought at august 11 and redeemed back to college offer and did my entire transaction.

I didnt received bang & olufsen beoplay h4 headset till now. I have made several callback request to redemption cell and no response from them.

I just need response from you or i have to take legal action

I had purchased HP Notebook - 15-bs662tu on 16th July, 2018 from Alco Info-Tech Pvt. Ltd., E-Mall(HP World), Kolkata - 700072.

Laptop Details:Serial Number CND8184MNK
Product Number 4JA76PA

Coming straight to the point, since day 1 this laptop is having certain issues. I don't really know if I was sold a genuine HP Product.
The Hard Drive of this laptop has crashed 5 times in the course of this 1 year and 3 months. The Case IDs of the respective crashes are as follows:
Case Number 1: [protected]. Date : 27th July, 2018
Case Number 2: [protected] Date : 22nd September, 2018
Case Number 3: [protected] Date: 9th October, 2018
Case Number 4: WO[protected] Date: 27th August, 2019
Case Number 5: Yet to receive Date of Crash: 13th October, 2019

All these cases are of Hard Drive Crashes, in which the hard drive has been replaced. I am a college student, using this laptop for assignment and project purposes. I am also doing an internship. I honestly cannot afford to take leaves or loose data every time.

Any person in his right senses would not believe these cases to be of a genuine laptop or a laptop that isn't defective. Yet again for the 5th time it has crashed yesterday (13th October, 2019).

If this is the way HP products work, or this is the way HP treats its customers, then it's fine. Arrange for the disposal of the laptop. I honestly cannot trust this company if this is the case.

Therefore, I request you to look into this matter and arrange for a replacement of the laptop at the earliest. If this cannot be done, arrange for it's disposal. I cannot file a complaint for the 6th time.

Regards: Sriruj Beriwal
Email: [protected]@gmail.com

I didn't get b&o beoplay H4 headset that is mentioned on the back to college offer of Hp. the payment of Rs 3000 i done that day when i purchased the hp pavilion laptop.it has been 3 month but i didn't get any update related to it and also their helpline number is not working.and i also heard that many user are waiting for headphone from 4 months but they still not get update.
the last day of deliver was mentioned on that scheme is within 2 month.

I purchase my laptop in july and hp was running a campaign to promote \ sell their products under back to college offer and they haven't completely delivered the services, the b&o headphones offered have not been received till, i am planning to file a complaint against them in consumer court. Even they need 1 month time to profile extended coverage and other benefits which are in house.

I bought an hp notebook in the month of august 2019
The salesman informed me about the ongoing offer “back to college offer”
So i registered for the same, after payment and all my claim was approved on 13th august 2019. I paid the amount for additional 2 years onsite warranty + 1 year of accidental damage protection + 1 year burglary & theft insurance for notebook + unistal software worth rs. 5000 + protegent antivirus + eat. Play. Hop card worth rs 9600 + bang & olufsen beoplay h4 headset

Out of which i have recieved all the offers except the bang & olufsen beoplay h4 headset which were supposed to be delivered till now
But there is no acknowledgment of dispatchment of the product yet.
After waiting for a long time of expected delivery
But today its been over many days and there is no sign of dispatch and even their customer care service is down from few days
There is no way to contact them.
Hp should not fool their customers like this.
They don’t even revert to the e-mails sent by me.
Pathetic service
Please resolve this issue.

Redemption code : zuct973120zu

Respected sir/madam,

This is rohit soni vavare, from dahanu, palghar, maharashtra.
I have hp inktank printer 419.
Some days befor printer gives scanner problem, so i complaint hp india costumer care.
They note my complaint and told me that is your problem solve in 24 hours or 48 hours.
I complaint to hp india customer care on sunday 6 october 2019...
But after complaint 6 days goes..
But still they can't get action on my complaint.

They give me complaint number as follow

[protected] complaint number

Service id
Bnzf7037

And
Service center number as follows

[protected]. Service center goregoan

[protected] sachin gaikwad manager

[protected] gajraj soni class4 manager

When i call service center they told me technician comes 10/10/2019.
But technician not come.
When i again call manager of service cernter mr. Sachin gaikwad
They told me technician comes 11/10/2019, but technician not visit.

When i again call hp india customer care they gives me class4 manager number
Mr. Gajraj soni, when i call her they can't receive phone call..
I two times mr. Gajraj soni but they can't receive phone call.

When i again call manager of hp service center mr. Sachin gaikwad they also not received my phone calls..

They gives statement as problem are solve in 48 hours but in my case
120 hours are completed but still they can't get any action on my complaint.

Case id [protected]. Hp laptop developed a black spot on the screen within one and a half months with an additional flickering problem. Customer service says it was "unintentional damage" not covered under warranty, possibly due to a sharp object.

Their findings are baseless. There was no damage. There is no sign of damage anywhere, but still, they concluded there was damage.

Although the staff members whom i talk to are helpful and nice, their technical staff is very evasive and is not accepting responsibility for the defect in their product.

They are abusing warranty terms and conditions.

I bought an hp notebook in the month of june 2019
The salesman informed me about the ongoing offer “back to college offer”
So i registered for the same, after payment and all my claim was approved on 30th june 2019. I paid ₹5097 for additional 2 years onsite warranty + 1 year of accidental damage protection + 1 year burglary & theft insurance for notebook + unistal software worth rs. 5000 + protegent antivirus + eat. Play. Hop card worth rs 9600 + bang & olufsen beoplay h4 headset

Out of which i have recieved all the offers except the bang & olufsen beoplay h4 headset which were supposed to be delivered till now
But there is no acknowledgment of dispatchment of the product yet.
After waiting for a long time of expected delivery
I talked to their customer care executive on 20 september, 2019
They assured me that it will be dispatched in 10-12 days
But today its been over 20 days and there is no sign of dispatch and even their customer care service is down from few days
There is no way to contact them.
Hp should not fool their customers like this.
They don’t even revert to the e-mails sent by me.
Pathetic service
Please resolve this issue.

Redemption code - iobw390108io
Notebook model number : hp notebook 14s-cr1003tu

I brought a hp pen drive (16 gb) from amazon.in on 08-jun-2019 since i brought it, it was not working properly but now i am having more issues even on copying data in this pen drive, it automatically ejects or just not respond sometimes it just showing copying so long but doesn't save any data. So as mentioned on website it carries 2 years warranty so i want you to repair or replace it as early as possible

It's been more than two months i purchased a hp pavilion laptop which had an offer that i would get b&o headset. I made the payment of the headphones the same day i purchased the laptop and now it's been more than two months i haven't received the package. The last date of delivery was 4october and i am very unhappy with the service of hp. I have sent many mails to hp redeem mail id i haven't received a satisfactory reply yet.

I had purchased the hp spectre x360 convert 13-ap0100tu on 30.06.2019 and registered online for the bang & olufsen beoplay h4 headset. My redemption code is npps564019np, which was approved. As per the commitment the same was to be dispatched by 01.09.2019 but its not dispatched till date. After a series of mails, every time its promised that the item will be dispatched within next 15 days, but till date no update on that.
I hope hp india is not fooling customers by faking offers, trying to lure customers to buy their products. Requesting immediate dispatch of the bang & olufsen beoplay h4 headset.

Redemption code: npps564019np
Mobile no: [protected]
Email id: emmanuel. [protected]@gmail.com

I have purchased hp laptop on july 9 2019 and ordered for b&o headset h4 and it has been more than 4 months from the date i have ordered this headphone but still i haven't received that and i have mailed so many times and even called your customer care number so many times but still i haven't got proper update when will they dispatch that item. Please this is not very good behavior from your end. Please do take necessary action and try to dispatch that item as soon as possible.

Redemption code:- oijb600514oi
Mobile number :-[protected]
Email:[protected]@gmail.com

I bought a laptop from flipkart on & about one year ago after some time i found it a little bit slow, so i thought why not i install a ssd as there is a slot in the pc.
but when i contacted a technician he let me know that there is no slot in there after opening the bottom cover.
HP fooled me by mentioning that there is a M2 Slot in there.
I attached a original copy of bill below with this complaint.

I purchased the product i. E. Hp deskjet 2131 all-in-one printer on flipcart on dated 07 aug 2019 but after 10 to 15 days product not work. I called on customer care help line number for repairing and replace the product but no response to received to till. I attached the bill for your further necessary action please. I request to you please provide the service or replaced the product.

I had purchased a HP pavilion laptop with comes with the B&O support by which we can redeem B&O headphones. Also i paid a certain amount for the headphones and now all their Helplines are closed and not responding to any of my complaints. It's about 9 to 10 weeks and they always delayed by saying that your date for the headphones was 8 weeks after purchasing. So please kindly look into this matter. Or i want my refund for the amount i paid for the headphones

Sir
This is to inform you that i brought hp pav gaming notebook on 12 july 2019
Notebook serial number : cnd9243ffq
And i have redemtion gifts on it and i select
Gift :- bang&olufsen beoplay h4 headset (Worth rs 25000) and i have paid rs 2900. But till now i did not recieved my headphones and i also drop mail on your given mail but always i get same mail that is it would be dispatched in 10 -12 working days please tell me the exact date
Name garima