HP India Complaints & Reviews

After purchased the product with in 15 days, product not work. I called costumer care regarding repair/replace the product but company not response to till date. I purchased the product from flipcart website from order date 07 jul 2019 and within 15 days product not work. Then i submitted my complaint on costumer care, but no any facilities provide by company.

Hello i have bought this laptop in this janurary. It is running on the orignal
Windows 10 version. The laptop is extremly running slow. Getting hang number of times while surfing internet. Any cell phone (Android, balckberry or ios) is not getting connected to it for data transfer. The led light are not working. When i have taken it to the service centre they are saying that this os need update of more than 10gb. They are saying that there is no other option. So sir i am a college student from where i will get the 10gb data. And the customer care is not picking up the call. The service centre is not helping me out. So kindly help me out i am getting a huge loss due o this laptop all my works are getting postponed if hp cant resolve the problem i just want to replace the product that's all.

Hi dion/ team,

Just check the below trail email which was escalated several times.

I have no idea whether this email comes to you or you are aware off my ongoing issues which has already been escalated to you several times.

I am sure if it would have comes to you or if it’s in your knowledge definitely the team will surely action it.

As said i escalated several times but no one come up with a conclusion. After all my efforts put in and all failure finally i decided to email you.

I been a hp customer from long back just because of the good will that hp had in worldwide market.

3 times mother board has been replaced on my laptop (5cd52471g6) within a month, attached is some of the cso for your reference. Still i am facing same issue, it’s in a dead condition when motherboard was replaced last time i. E 17 august, no one came and action it despite of several escalation and complaints.

I requested the team many times but only answer i am getting its in progress.

I don’t understand is this an escalation or complaint means wherein no one bothers.

Really not at all appreciated.

Regards

Lalit kumar
[protected]

I bought hp notebook few months ago and it already has started showing problems like boot device not found, etc. I talked to the customer care services but nothing happened. I have tested the hard dive test, it was passed at first and then my system started working fine but when i was updating windows 10 it showed that error again, also hard drive test failed this time.
Never going to buy any hp product again!

There was a hinge issue before that problem also it freezes a lot while working!

Warranty status: active: covered under warranty, 13 months remaining
Failure id: pu4fmr-8pc9p4-mfpurf-c0ea23
Serial number: 5cd7332vrp
Product number: 2sl83pa
I have repeatedly contacted over phone, system etc for last 25 days. Eventhough the product is covered under the warranty, they have neither replied to my complaint or replaced the battery.

Product id - 2ey80pa#ac5
Case no - [protected]
I have registered a complaint on 29 th august.
My laptop has suddenly stopped working. First of all no toll free number worked. Second after repeated mailing to customer support executive. I got my complaint registered. Now one thing is been added to my daily routine calling hp service centres and having hope that their engineer would come. Today it's 9 th september still the engineer hasn't visited. Even after my laptop being under warranty i am facing so much trouble. Even the service centre registered on website for kalyan is now a samsung service center. Website of customer service is also not being updated.

Hello, my laptop bezel and back panel was replaced in the month of july. Just after 10 days, i started noticing light bleed at the edges of my screen. I was asked to upload the pictures of my desktop screen which i did.
I called up the hp assistance again to follow up on which they tell me, its not covered under warranty and they can send the quotation to get it fixed while still being in warranty. They also tell me, that this problem didn't persist when they fixed the previous issue of back panel and bezel. Hence, subtly suggesting the problem has occurred from my end and warranty doesn't cover it. I was told to contact regional sdc, when i do, he tells me he hasn't received any mail regarding my case id. Back and forth of constant calling and explaining the problem without a clear resolution but, rather a grievance mail blaming me as the reason for the issue???

First of all, just because the problem didn't occur right away or a week later after the back panel and bezel was replaced, doesn't mean the problem has occurred due to some kind of physical damage from my end (As per your grievance mail "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed"). I challenge you to find any kind of scratch or dent or any kind of physical damage on the screen before pointing the finger at the consumer and telling me that it isn't covered under warranty. There is clearly some fault with the display unit (Since the problem started after the laptop had to be split open to fix the 'bezel' and 'back panel'). I know, blaming your assigned technician and questioning their professionalism on handling such issues with the display unit wouldn't be the right thing, but if i did u wouldn't appreciate that right?. i have tried to be as patient as possible since the past 25 days, hoping every "escalation" u mention, finally results in getting my problem fixed. But, unfortunately that hasn't happened and worst of all, blaming the consumer for the issue.

My laptop is in under warranty. I got issue in display for this i registered complaint
Complaint register process you can't go service center. I need to click photo and upload this. They judge from you photo lols
After 5 days. I got mail this typically happens when a sharp object or edge forcefully contacts the display screen. But in my laptop don't have even single scratch. I told them please check this laptop if you found single scratch i will pay full amount. No one visit laptop and told me this is external damage.

My question is this my laptop don't have single scratch how they told me physical damage. They don't want to repair my laptop. My laptop warranty will expire in next month they just waiting for a month.

This is my worst experience in hp laptop

Hello sir,
This email is regarding degrading poor services provided by hp service providers in india.
As, i have been customer of hp from last 8 years, the services before was far better in india than now. Currently, i am using hp notebook laptop bought in december 2017, and having extended warranty till dec 2019. I am facing hinge loosening issue, power on button issue and cooling fan issue, which i complained in hp customer support. And they said hardware issues to be replaced and i have to pay for them.
While taking extended warranty, i was told that all parts covered in your warranty. I have detailed written email proof of the details provided to me by the service provider of hp, at the time of extension of warranty last year and it clearly mentions all the parts are covered.

Now, the hp service providers are asking me to pay for it. What's the meaning of taking warranty then so.

I am really sad and hopeless to see, which way hp service providers are going in india.

Its a clear case of fraud with customers. I am looking forward to take this case to consumer court.

Thanks for paying attention o this mail by giving your valuable time.

I purchased hp pavilion laptop with serial no. - cnd9304t27
Product no.- 7lh00pa#acj
Invoice no. Bbc/19-20/4774
Date of purchase 19/09/2019
I purchased hp laptop and there was three offers on it
1 b& o play headset
2 extended warranty
3 eat and play card
But i have not received any of the offer and at this time intenet services are not working in our state j&k from sbout 1 month.
And due to barred internet services i used broadband of my friend and signup the form but by mistake and due to very low internet speed from broadband option got selected for b& o play headset but i haven't received it to.
I received an email regarding the date of purchase.in it, mentioned that date of purchase is not valid for the offer. But offer valid from 10-19 august i have proof of it. And i have bill of my laptop and date was 19 august 2019.
Kindly help me so that i will get the benefits that was with the laptop. I want all the offers that was with the laptop during purchase. There is not my fault in redemption it is the internet services and the executives of hp redemption. On google i found that they do fraud with the people. Action should be taken necessarily against the hp redemption and hp company.

Hi hp support,

Case no: [protected]

Request you to help me how the case is closed without proper resolution to customer, if the customer logs a complaint without customer intimation and knowledge if you yourself closing the call than what is the use of raising a call with hp and what kind of service you people serving customer.

I have care pack and warranty is getting renewed and warranty is there till apr 2020.

I have few things to bring to your notice i have logged a case on my touchpad and display flickering issue.

Call logged with hp on 5 aug 19.
Service engineer visited on 09 aug 19
Call closed date 22 aug 19

After call closure i have been calling customer care regularly and i am receiving the answer we are escalated this issue with next level keep you update by evening, from that many evenings completed but not got any mail or call reply from hp and sometimes telling like service centre personally contacting with store to get the spare on a different call, nothing was received on a mail. How the customer will wait for such a long time without any communication.

Now my question is how the display bezel got damaged without outside body damage and top cover damage. As per my understanding and knowledge the engineer who has visited my place is not in handling old model laptop's and broken my part, and he shown there is a breakage on the part and it will get covered in adp, and he has guided me to write accidental damage happened by falling adapter.

The case was logged on flickering and touch pad now the topic was changed and call got closed on a different part. Whether hp can address my issue or explain to me the next level of process to get this issue closed.

Note : request you to reach me over the mail as i am having no phone access during office hours and have very limited access to calls.

Regards,
Mahipal k

Hi
I had problem with my HP Laptop wherein Post completion of Warranty my Wifi card was not working

I contacted HP Dealer “BS System Solutions” Jogeshwari they informed me changing wifi card will cost me 1250 INR

On 1st Visit Mr Jaishyam ph[protected] saw the laptop and on his service and dust removal Wifi started working without replacement however he demanded same amount saying parts not available which was invalid reason .. post lot of discussion he arrived to take RS 500 as Service charge but he played game of keeping keyboard wire loose that will cause problem later

As planned by him my keyboard stopped working as wire contact were not clamped .. post several Attempts we are able to talk to him on mobile to which he was rude and not ready to accept fault and said will send another Engineer to rectify

Next day Mr Sanjay Gupta visited and brought new keyboard as replacement and without rectifying the old one he replaced new one and said keyboard needs replacement ; when we asked him to put earlier keyboard and show the fault he was playing same game of keeping contacts loose that wont allow old keyboard to work.. when we ourself fitted the clamps of keyboard everything was working perfectly.. he then went to touchpad and loosened the cord and was trying to play same game . However we noticed him and prevented him from creating same issue

Such dealers of HP ; force customers to switch to other manufacturer.
Popular Brand HP is getting damaged under these dealers ; I request HP to take strict complain on these dealers trying to cheat customers

Job ID for repair was 4455
Invoice date 22/08/2019

I have purchased two hp deskjet printers on amazon and they were delivered by one vendor. Within a month both had print head issue. When i spoke to customer care they have resolved the issue for only one printer and told that the other printer is not from authorized dealer. How is this possible?
I have been chasing hp since last two months but no use. Im helpless.
Can someone suggest what needs to be done?

Thanks,

Venu

I have purchased a hp neverstop laserjet mfp 1200a printer. Sl no-cnbrm640bx. I download the driver from hp support but it does not support in my system. I have already contact with support service but nobody help me to solve the problem. So i have completely unsatisfied with hp products and services. Kindly help me to solve my problem. Unless i will never purchase any hp products in furture.

Hello,
I send multiple times 40 plus times i send my warranty invoice,
Certificate, and bios snapshot to hp, but she/he did not received it i
Try to contact them but i unable to contact them,
Technical support make me fool said it i did not received, if this
Type service given to me i never choose hp in future and never
Recommend hp to anyones,
What rubbish services as you know hp service centre bareilly gives us
Very bad services as your records until now not fixed my warranty
Issue with notebook
Kindly take action on that and update my notebook warranty in hpsa fast,
I hope you will help me i send you personally mail [protected]@hp.com

Hp p073tx
S/n 5cd444cymw
P/n j6l90pa
M/o [protected]
Case number : [protected]
Serial number : 5cd444cymw
Regards
Vishwanath

I have bought my laptop on 30/08/2016 with one year warranty and I have extended an additional 2 year warranty along with the existing 1 year warranty.so my product should have warranty till 29/08/2019 but when I checked my warranty status it shows that it has expired on 20/07/2019 that is one month earlier it had expired.this the fault from HP side.i have given all the documents to claim 2 year additional warranty also they have approved the documents that I have given.i need the warranty till 29/08/2019
I am attaching the invoice 0f the laptop purchased on 30/08/2016 and also the HP care pack certificate which ends on 29/06/2019. If it is three year warranty it should only expire on 29/08/2019.
Now my keyboard is not working this is why I recognise the error in warranty period

I have hp notebook, serial number cnd8467484. I have purchased this on january 2019. My laptop is in full warranty period. The problem is that i could not scroll using my touchpad in my hp notebook laptop, i have contacted customer care a lot of times but there was no response. I visited there in authorized service centre but they said that it was driver issue, but this also couldn't help

Hi team,

This is to inform you that in-spite of chasing the concerned team and hp manager named manish kumar (Email id - [protected]@hp.com) and beema rao. K (Email id - beema. [protected]@hp.com) many times, my problems are still persisting and its hampering my daily activities. Can you please let me know why hp is taking so much times in resolving these 2 simple issues whereas i had raised the complaint with respective case ids ([protected] and [protected]) more than 1 month ago.
This is very unprofessional ism from hp side. I am very much disappointed with the approach and time of resolution from hp.

Please update me the resolution time for the case ids mentioned in above complaints.

Awaiting for your reply.

Regards,
Satyajit sarkar

This is completely ridiculous. Hp doing only paid customer service mode means they will not entertain any customer whether loyal or prospective of either technical help if customer is not in warranty. Also hp do not provide free customer service online or offlline for tech support even when a customer is out of warranty. Such business model is threat to india code of ethics. If such has continued in america, hp would be bankrupt because america has strict rules against bad customer service business. Once you are customer, no business can extort from customer for customer service after warranty period for technical help. Class action lawsuit coming against hp in india and u. S. A.

While i insert new tri-color 678 cartridge i get a message "incompatible cartridge (S) - the indicated cartridges are not intended for use in this printer.
The cartridge purchased from amazon and supplied by"appario retail private ltd* c/o kuehne nagel pvt. Ltd., dag no. 8-31, dag no. 414-425 l r, khatian no. 871, 798, mouza-simla null satghara, jl no. 17-18, shimla, sreerampore
Hooghly, west bengal, 712203 in"
I attach invoice, message i get from printer, photos of packet, cartridge, wrapper for your verification.