HP India Complaints & Reviews

I write this mail for bad experience from iQor Global Services India Pvt ltd, P-39, Princep Street, Ground floor, Kolkata, West Bengal-700072, regarding case no[protected] dt 08/09/2018. I purchased my laptop ( HP PAVILION X 360- 15G-BR019X, 2XPO1PA) Serial no- CND73885RK from Khosla Electronics pvt ltd, 110, Raja S.C Mullick Road kolkata-700047 dt 25/03/2018, If HP provide one year warranty the expire dt should be 24/2/2019.But in HP support system show warranty dt november 2018, How is it possible? Now I come to the point that I lodge a case no 00256556 dt 08/09/2018 at Kolkata iQor Global Services India Pvt ltd, for
a problem in my laptop that issue reported by service centre like- left side bezel near left hinge not fitted properly, noise coming from right side hinge while opening the lcd flap. The service man assured me with in 10 days
to solve my problem and gave me a mobile no- [protected]. but nobody contact with me between this days, then I tried to contact through mobile no-[protected] nobody received the phone but I got massage the person
is either busy in meeting or eating. Then I went to service centre and ask the reason of delay. Service man told me that they cant provide warranty
& insist me for paid service, they sent quotation in my mail on 24/09/2018.
Again I lodged a case no [protected] through hp customer care . they assured me service engineer contact me within 48 hours, but there is no reponse still now . Today (26/09/2018) I got a mail that says " With reference to above WO[protected], we would like to inform that your part has been ordered, we have received the part ETA 26/9/2018 here. Whenever we receive the same we will align the engineer."
So, it is common sense that the procedure is intentionally delayed, because whenever I'm saying that I'm ready for payment, I'm getting mail asking me contact with the office as the replacement parts are ready, but whenever I'm talking about the warranty service, I'm getting mail saying that the replacement parts have been ordered and engineer will be aligned after they'll get the parts.
So what is actually going on here?? Here 2 people are giving me 2 different informations which are completely opposite in meaning. So, can you please tell me exactly what kind of staffs am I dealing with?? Please look into this matter and resolve the problem.

I have purchased hp pavillion notebook 2 months back and along with that i availed the opportunity to get "back to campus offer" due to which i paid for b&o speaker and according to hp policies it should be deliverd within a month but see its around 2 months now and even the speakers are not dispatched yet.
We people as customer rely on you but what the heck you people are doing? Is this is the way you treat your customer? If yes then really sorry i'm totally disappointed with hp service.
Please let me know when the speakers will be dispatched? If you people don't want to give then its a request that please refund my amount.
Thanks.

I have a customer of hp gas vide consumer no. 623327 under sanika gas agency, baripada. But, the my gas has been blocked by the so till date. So i request you to look the matter urgently. So i greatfull to you. My gas has been empty from last fifteen days. So you are once again request to take the matter personally and solve it as soon as possible.

Dear sir
Ipurchased a new hp laptop only recently
After few days it left charging. I contacted local customer care centre of yours. They said it is battery issue and they would soon redress my grievance, but sorry to say, till date there is no rehearsal of my complaint. Kindly do the needful at your earliest.
Regards
Inderjit singh
[protected]

04/09/18 i made a complaint for no power in my laptop they sended me a service men and he replaced parts of my laptop
1. Mother board
2. Top cover
3. Cpu fan
4. Hard disk
5. Now their is no network connection on my laptop and as it show no network hardware found
But still they are unable to resolve my laptop problem and i have requested them for a replacement but they didn't replied for this

Pls help me and guide me what to do for this as i m a prop. Firm and my off. Runs on this and i am not able to perform any work due to this

I had purchased hp pavilion x360 convertible 14-ba0xx on 15 september 2018. I also purchased two years onsite extended warranty. On 16 september 2018, i noticed a white spot on my display. I contacted hp support accordingly. They said that the white dot w=is due to physical damage and it will not be covered in warranty.
I am very sure i have used my laptop with utmost care. My previous hp laptop also had developed displayu problem...

Dear sir

Hp gas subsidy to consumer no 619993 yogesh joshi badlapur not received. Pls send in my tjsb or kotak mahindra bank account at earliest.
You have send it in punjab national bank account where my adhar number is linked but why failed i dont know.
Hence resend in tjsb or kotak mahindra bank account where you have previously sent
From yogesh joshi
[protected]

Dear Sir,
I want to say you that's i bought a laptop of hp pavilion series with a good hope approximately 26th of july.BUT I HAVE TO FEEL BAD TO SAY THAT THE LAPTOP IS NOT WORKING WELL

1.- IN FIRST WEEK TROUBLESHOOTING PROBLEM HAD OCCUR
2.- AND THAN THE HARDDRIVE OF LAPTOP CRASH
3.- NOW AFTER THAT HANGING PROBLEM IS OCCURING

M seriously tired with these type of issues. You just think once how can so many problems comes in a new product of your company. May be its simply means that you sold me a bad product or third class quality product.

SO, NOW I JUST WANT TO CHANGE MY COMPLETE PRODUCT (laptop) IN ANY WAY.
I DONT WANT REPAIR

Cause i dont have time to go again again service centres .SO i request you to change this laptop (HP PAVILION SERIES)

I Brought printer from flipkart shopping site. i got the printer on 8th sept 18.the printer is defective screen of the printer is not working anymore. i called no to times to Flipkart customer care for replace the product they said they will arrange technicians for check the product. they promised me on 9th sept but till date no one visited. I Come to know from Flipkart customer care that they are getting fake confirmation from HP technician that they visited and product is in good conditions and customer is satisfied with the product. 3 times i gave request for technician and 3 time i got fake sms and email. from last 20 days i m following for my complaint but no resolution from HP and flipkart. the product is still unused

Dear sir / madam,

I am writing to you to raise an issue about online & mail order

The issue that i have experienced was: i booked case on last 28th aug regarding the issues with touchpad.
The nearest service center "iqor" sent an engineer (Kannan). At the time of opening my laptop, he broke down the base cover and that day he scold us and misbehaving with my friends at my room. He was totally unprofessional. I have the copy and video footage of him. How he was behaving with me and my roommates.
After, talking with his team lead and service center member. They agreed to repair my laptop soon. But, its completed & days, still, the case is pending and talked with them regarding this issues they just trying to avoid it and sent the wrong email. And i don't know how it will solve. I have the voice recording and email copies of every email for the proof. If needed i'll take a legal action on this.

It occurred on 10/09/2018

Nothing more i just want to repair the laptop.

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Bikash sahoo

Registered email address [protected]@gmail.com
Order reference [protected]

Munnekolal, marathali
Bengaluru india
560037

Complaint emailed at this email id [protected]@nsquare.co.in on 12/9/2018 but till date no response. Faulty systems are under warranty. Please do the fast services so that we can have smooth lab session.
Sr. No. Serial number of the system faults
1 8cg81347pd 1. Boot device not found 2. Install os in the hard drive
2 8cg81347qp 1. Boot device not found 2. Install os in the hard drive
3 8cg81347qb 1. Boot device not found 2. Install os in the hard drive
4 8cg81347ps 1. 945: error, dll failed to load 2. Red screen
5 8cg81347qi no display

Name of purchaser s. Ravi salem tamilnadu india our purchase laserjet printer m436nda / sl no : cnb8k2a06v / dt: 15/12/2017 from anitha enterprises at salem, tamilnadu india from our date of purchase to till date 10 months only so it will cover warranty period also so rectify my issues for my above said printer your case id no : [protected] we are awaiting for your favourable response

I have purchased the hp laptop before two months band now when my laptop hard dick is corrupt. I have complain toll free number and the hard disk is chance but the concirn depart are not support the install the window and office sofware. I have purchased the orignal version and licenced version of microsoft office. But when i complain the number thery are not tell the proper solution and they told me that the laptop is out of warranty. Is the laptop warranty is only for two months.
I purchased laptop before two months only. And getting suffer from purchase. Ald also the toll free person not responding properly they told me to transfer the call but no one is pick and give proper solution. Can i go to direct microsoft for install the software. Hp is not liable to this servive than why they sale this software.

Dear sir we brought hpdeskjet 5821 All in one printer serial no CN77J5G2ZB, FPU NO- M2Q2864002 on sep-17 after that working fine recently printer getting some issues and it was showing paper jam, so we registered complaint about that in your HP service center on August 25 th& your technician visited almost 6 to 7 times and not same person we have to explain every time but result is zero and once he replaced some gear ball something (I don't know exact name) know he told me some board need to be replace but part have order like that so almost 1month problem not solved we are so disappointed about your service quality & we are so disturbed about printer because our works all pending so we hope your customer care will take seriously about this complaint mail and below mentioned complaint number& case I.D also.

Thank you
KIRAN RAI
[protected]
[protected]

Recent case id-[protected]
Recent complaint no -BLZP2813

Date of incident - 01-July-2018

Client Name & Number - Abdul Waseem ([protected], [protected])

Address- H.No 22 ward NO. 9 jawahar market Bannaras Chowk Ambikapur
District- Surguja C.G Pin Code - 497001

Description - I have purchase HP laptop Model No - RTL8723DE, SN# CND7491TJS date on 30-March-2018 after two month letter few key not work properly like - Caps Lock, B, N, 7 Etc.

kindly resolve this issue. ASAP

I purchased a hp laptop on 23 july 2018. Along with i purchased a combo of bluetooth keyboard and mouse of same co. After some days mouse stopped working then i contacted your hp world center and sent it along with keyboard for replacing with new one, as it is in warranty period. But not yet received replaced items. Hope i will get replaced items soon, as i needed them very much for my work. Thankyou

Redemption code : gjma318744gj

Notebook serial number : 5cd8106wq7

Notebook model number : hp pavilion notebook 15-cc129tx

Gift selected : additional 2 years onsite warranty + unistal software worth rs. 5000 + 1 year of mcafee internet security + 1 year of accidental damage protection + 1 year burglary & theft insurance for notebook + b&o speaker

"here i did not receive b&o speaker"

I purchased hp deskjet ink advantage 2135 on 12.08.2017. Along with printer a black and color cartridge is given. The black ink cartridge stopped working on 15th september 2018, so i took it to volta technology solutions - hp authorised service centre (Parthasarathi puram, t nagar, chennai, tamil nadu 600017). Service center says the cartridge is empty and that the cartridge given along with printer is usually only filled up to 50% and not full and sold to customers. When i check the ink levels in the hp software it shows 50% ink is still available.

The website provider locked our outlook and website and looted our trade details and changed our password without our knowledge, we are unable to access our mails and our business suffering due to this

We have only this mail from him: we have paid for our domain

— forwarded message —
From: sundhar
Date: wed, jan 4, 2017 at 7:57 pm
Subject: spring valley overseas account details
To: spring valley overseas

Hello sir,

Please find attached email setup document kit and email account, ftp details.

Webmail:

Link:

https://email.godaddy.com/

[protected]@spring-valley.in

Pwd:[protected]@123

[protected]@spring-valley.in

Pwd:[protected]@123

[protected]@spring-valley.in

Pwd:[protected]@123

[protected]@spring-valley.in

Pwd:[protected]@123

[protected]@spring-valley.in

Pwd:[protected]@123

Ftp:

Filezilla connection:

Hostname:dhiyasoft.com

Username:springvalley17

Pwd:[protected]@123

Port:21

Thanks and regards,

Sundhar arunachalam

Managing director

Dhiyasoft india pvt ltd

Mobile:+91-[protected]

500x500=png

www.dhiyasoft.com

Skype id: sundhar_arunachalam

Gmail id:[protected]@gmail.com

Hi team,

Thank you so much for making me experience such a pathetic service, its been an honor to be associated with such an awesome company with such a unprofessional & negligent staff who cant stick to their word of mouth and cant perform even the easy & regular work expected from them.

I had purchased this printer on an urgent basis as it is needed for my business, now just because of the company's poor quality product and the pathetic service from you guys i have to bear all the losses.

Now as you guys are not able to service the customer complaints in a timely manner i will be switching the company and will buy a printer from some other company (Epson or canon).

Now kindly return my hard earned money as now i do not want to face such service issue in future. Now please take back your printer and handover me the entire money.