HP India Complaints & Reviews

I am facing a problem with the fan. It stopped working. The unit is under care pack warranty till[protected]. This can be clearly seen on the hp website, warranty check section. When i reported the problem to hp support first they confirmed that the problem would be solved with in a week. Then i was contacted by the hp support asking for the care pack certificate, which i mailed them. Then after couple of days later i was asked for the care pack invoice. I mail them that also. Now they are asking for the invoice of the unit. I am being harassed by hp support guys for past 2.5 months now. I think hp just wants to make money by selling bogus care packs but doesn't keep its commitment when a problem arises.

Hi,
I brought HP laptop from HP direct online store on 21/4/2018 for Rs.51000 (6 months installment). In the first week of May, not even first installment started, found a blind spot in monitor. Reported to HP support.
Case/Complaint id:[protected], they took three days to check the complaint and providing a link now its not comes unde warranty and the way we are using is not proper.

I am in IT field for a decade and I know how to use a laptop and been using laptops for years and this is the first time facing this kind of issue. How come a laptop can't even survive for 1 month and how
can trust this kind of worst product for coming yeras.

Hp Team, Can you pls take this laptop and return back my money. I can buy other brand laptops.

Pls help me resolve this issue or else take the laptop and get back my money.

Hello, sir, i purchased a laptop in jan 2018 as well as booked 2-year warranty extend gift in 999 rs. But still, i don't get 2-year warranty extend the benefit. Even when i was paid money by online whose ebs transaction id is that[protected]. And redemption code - mgfd543713mg
Serial no - cnd74521cp
Product no - 2ey92pa#acj
Purchased date - 1 jan 2018
Please help me and resolve my problem

As per our complaint with hp (Case no.[protected]), we got a quote from iqor global, delhi and as per their condition we made dd for 12515 and sent scan copy to them on 4/5/18 for proceed to repair.in between we enquired about the repair and they said made order for parts and nothing happened till 14/5/18. But surprisingly on 14/5/18 we got another quote for 19495 for repair. We don't know how a company like yours are managing services for such costly laptop which was lying for almost 1 month and finally sent an exorbitant repair quote. Need justification for all these delay and revised quote.

I want to say that i am very disappointed from your services, because now its 10 days completed, and no status was there, when i asked customer care about what is the status going on, then they said its on process, this is really very ridiculous, how can we work without printer, when you are working a company how can we survive without printer, your all work stuck without printer, this is complain no. -[protected]
i am very disappointed from HP printer customer care services.

Case Number: [protected] dated[protected],

Warranty Expiry Date: 08/13/2019, W.O Number: 00337410 dated[protected]

It is only 1 year and eight months since purchasing above HP Brand Lap Top, the Battery became Dead which is not acceptable. The Battery is a Non Removable built in Battery and as such to be treated as one of the components of Lap Top and can not be equated to an external Accessory like Adapter, mouse or conventional Rechargeable Battery etc.

Hence, HP Customer Care in India[protected] on 25th April 2018 was contacted and was pleaded to examine the Case. Several repeated follow ups over phone since two weeks have been made and it was resolved after an Onsite visit by Service Engineer that free Replacement will be provided and accordingly above said W.O was also created.

Since then, I was following with local Service Center ( Vashi, Navi Mumbai, India ) for replacement, when I was told that the Battery stock is not readily available and that they would visit and replace Battery as soon as the stock is arrived for which they are following up with HP. SMS from HP were also being received quoting Case ID and advising that Battery would be replaced shortly. All the SMS received are on record.

However, after a lapse of two weeks, when the Battery was about to be replaced, suddenly from 10th May 2018 onward, the IQOR, Vashi has started taking a stand that they would not provide free replacement as the Battery is not covered under Warranty and that the same will be done on chargeable basis.They also enclosed a web link of HP Limited Warranty which is NOT applicable to this Unit which is under Extended Warranty.

This is not correct, as per Document ID: c05843717 Version 2 dated 22nd Nov 2017 of HP Support on " Understanding of Batteries" wherein it is clearly mentioned that the Warranty is applicable for a maximum of 3 years for Non Removable Batteries.

It is a through harassment for me after taking a decision to purchase HP Brand Note Book and also in wasting valuable long man hours in taking up with people connected to HP Customer Service and making them understand the faulty product.

Sn no:- 8cg7322bnz - hp pavillion x360 hard disk is damage and company is asking for backup software purchase which was not provided by company. Further this is the responsibility of the seller company to do all actions for resolution of my complaints as the same is in warranty. If the matter is not resolved within 5 days then i will take the matter to consumer court against the company and company has to resolve all the fault in my laptop as what ever the problem is coming is due to the fault in the hard disk. This is again requested to resolve the problem to avoid the harassment of consumer at the earliest.

We are hp gas consumers for the past 35 years and presently m/s ajit enterprisers, hyderabad is servicing us for the last 9 months.
The consumer no.672288 in my name : k. Surya rao
We booked gas on 21/04/2018 vide booking no.558714, and rt. No.1030294
We reminded for gas for more than 5 times and getting evasive replies.
Almost 20 days elapsed and yet to get gas cylinder.
Request for immediate response.

Central railway sr. Dfm/bb office
Csmt, mumbai

Ac/bb/admn/pc/2018 date: 09.05.2018

To,
Hp service centre

Sub: repair of computers under warranty period.

This office has procured 53 computers from m/s. Modern technologies nx, hanuman terrace, ground floor, shop no.1, 373, lamington road, mumbai-400007 vide invoice no. G674 dated 10.10.2017.

Model no. Is 270-po33in, with 3 years warranty.

Out of this the following two computers are not working.

1. Cnv73109zg
2. Cnv7270khr

The issue was taken up with m/s. Modern technologies nx several times but no action in this regard has been initiated.

You are requested to look in to the same and depute you engineer for repair the above computers as it is hampering the work of this office.

Thanking you.

Adfm-i

Its from edavilangu gramapanchayath, thrissur (Dt), kerala. We have one hp server in our office. Nowadays at the time of working its become hang & a blue screen appears. Its happening 3..4 times within one day.
Server details given below
Hp proliant ml310e gen8 server
Serial number — sgh401ajvf
Product number — 675241-b21

Its a panchayath office, we cant run the office without server, i think you got the seriousness about the issue, and do the needful as soon as possible

Printer is not working well it always sound alot and always take so much of time to print a document some times it shows that printer is not ready for priniting everytime ve have to wait for some time to take out prints which is creating lot of problems in our work we are not able to enjoy hp products at all we are not satisfied by the product so please send some person to our place to resolve the issue we have purchase printer 15 days ago

Dear concern,

Issue regarding with hp printer installation, i have called your service center number and discussed with your representative agnish barman & sandeep but both guys are denied they have no any resolution about printer installation every time said one word issue only your operating system or network end. Kindly help in this case and arrange your engineer on site and fix the issue.

Printer details:-

Case id:- [protected]

Printer serial number:- cnbkl28hkq
Product number – cz184a

Laserjet pro mfp m128 fn

Contact number - [protected]

‌sir i am abhijith from trivandrum kerala.. I buyed a hp laptop on 11/04/2017. Its keyboard got complaint before the gaurantee period. On 07/04/2018 i consulted the hp service center which is situated in karamana trivandrum kerala.. At the time of submision of lap for repair, technician told it will get repaired within a week for sure and now 1 month over i yet didnt got my lap repaired. Whenever i call service center they speak as if they dont care and keep on saying 2 more days.. Is this the way how you treat your customers.. I was a fan of hp. Please dont ruin my image on hp.. Please find a solution for my problem as soon as posible.. As mentioned above i have been waiting for my lap since over month

Unit serial # cnd4332rn6

Model description hp 15-r014tx notebook

my phon no. [protected]

[protected]

[protected]

Above laptop puchase angast three years extended with accedental warrenty which i paid with in three months of purchse laptop was not getting on the techsupport taken so much time and technitian came and change the mother hood and case prematurly clses by manager pawan kaushik than complain persist than other engeenier came and also change mother hood its so long procdure like that 4 tomes they changed mother hood and tecovery was not taking place than i object of changing mother hood than other tech came and told port is not working than he change port but manager pawan was prematurly closes the case and taken whole three years whenwarrenty expires but while in between they taken my battery alone and changed it to some low grade laptop after stricker stik off and paste to exchange one so also they removed uncountable things like stopper now cd rome is spoiled so recovery was not taken place in bet but they do not want to rectify even not goving my battery so on telling warrenty expire but the dint catch the fault sice begning bec that my work and my buissnes sacificed but company is cheated to me

My gas connection no.615530 [protected] subsididy pay ment was credited in my sbi a/c [protected] but it was trnsferd in my son bob account in wich i was second holdrer i requist to mmgas agency to transferd my subsidy in sbi a/c but they sujest me to resubmit addharcard to sbi i have resubmittesd to sbi and bank link addhar to a/c [protected] but in gas company's status not link with bank
In this case what to do pl. Guid me my addarcard no. Is[protected]

I purchased a hp laptop 7 month back. Fan started making noise and continuously running. Lodged complaint on 3 april 2018.
A simple issue from april 3rd is not resolved yet. Lots of r&d is being done on this system.
Case number: [protected] fan replaced. Immediately after replacing fan - touchpad was not working.
Case number [protected]- registered. Engineer visited. Wrong part received. Engineer visited with new part. Replaced. Worked first, but when rebooted - touchpad failed again. Wrong part being sent. New part is on its way since more than a week. No commitment. Will replace when received, is the reply from hp. Pathetic.
Poor service and understanding of the product.
How come both inventory person and service engineer can fail to identify proper part - that is too two times?

With reference to the above, we face the printer problem in printing quality, we have made complaint vide complaint/case no. Blpq713601 on dated 17/04/18, technician has come and do the servicing and said everything is fine but on the next day the same problem occurs and we have made another complaint vide complain / case no. Blpv761701, the another technician has come and told that you have made a printing of 16000 pages and your guarantee has expire and there is problem of head but no one has guide and told that there is a limit of 15000 pages in a year, there is no guidance provided at the time of purchases, so we were ignorance for this, since we are the regular and genuine customer of hp, there is only 1000 excess for your guarantee period. We face the problem till 7 days but till date there is no resolution has been done. We agree to incur the extra charges but even after there is no response.

So kindly consider the same and resolve the dispute, so we look forward for hp product in future with pride.

Sir/madam...
Hi there i am uday pratap i have brought hp deskjet gt 5810 all-in-one printer series as it is not working properly i have complaint about the fault to hp service center but from last 2 months they are neglecting the complain and not giving proper response and just because of i am facing to much problem pls try to solve my issue this is my contact no [protected]

Dear sir/madam,
For order number[protected], i have not received item till date. It was to be delivered by 18th april 2018 but not delivered till date i. E. 24 april 2018. I have also complaint about this on hp toll-free no. But there is not a single reasonable response from their side. Please look into the matter and help me. I will be very thankful for this act of kindness.

Pankaj sharma
[protected]

Hello i am very upset with hp gas service as i have booked my gas and i got the message that i will get delivery on 20.04.2018. M hp gas booking number is 511873 as i haven't received my gas yet. And if we ask them why are you late they say if you want earlier you have give money in short they ask for bribe. Worst experience ever by hp gas. This is not for the first time.
I am believing on you and expecting a result.