HP India Complaints & Reviews

I am using hp pavilion 15-e015tx laptops for last 3 years. During this time i had to replace display panel - 2 times, keyboard - 3 times, speaker - 2 times, hard disk-1 time. All this happened because hp is providing refurbished parts and they are getting damaged soon. The service was prompt and good during the warrenty period. Soon after my warrenty is over, one day my laptop went off. When i took it to the service centre, they told me that there is a complaint with the motherboard and since they don't have repair, i need to replace the entire unit at a cost of around 25k. Soon after the warrenty is over, the laptop which i have bought for 43k became useless.

The most disheartening is the after sales service. I got the printer and started using the same. There was a black shade coming on the print. So a complain was registered and the person was prompt to attend to the call. But the same could not be rectified and we were asked to take the drum and cartridge to the service center. The same was handed over on[protected] and promised to give us back on[protected]. Under repeated reminder and begging the handed over the same on[protected]. This is not expected from hp service center.

Ever since i purchased this laptop from hp showroom of santacruz west... I experienced sooo much problem with software.. When i showed my laptop to the hp showroom of santacruz west they said we need to format... I paid them 1500rs for the same... Even after formatting i am facing problems... Absolute pathetic service... And abaolute unprofessional staff... Most importantly they dont have skilled people... They have no knowledge about computers... Help me.

I have purchased my hp bs 576 tx notebook on 31 september 2017 under offer of extended warranty for total 3 year when i registered online to claim my offer its showed me it is already registered and then when i check my prduct online warranty its startdate was 12 july since it was fraud played by the shop in which i have purchased. I have purchased from your dealer anna computer jhansi located in civil line i m totally disappointed from your services as your are not taken any action against the anna computer jhansi, i m sending this complain with the invoice copy and barcode please check for my solution and provide me a new laptop while taking serious action against anna computer jhansi.

Hello sir,
I am akash singhal, i did call in hp care on 29th of september and registered my complaint for the issue happened in my deskjet gt 5820. The issue is that the cartridge is not moving and printer shows error as 0 error, e & 3 as well. I have complaint more than 5 times but there is no action has been taken by the authorities. They told us that a engineer would visit to check the issue & we are waiting from the day i have registered my complaint but there is no engineer have visited to us. So there is a humble request to take a suitable action as soon as possible as a lot of work is pending because of this issue.
Complaint number:- [protected]
Order no:- bldg1043

Hi,
I am a student and i have got the hp pavilion notebook pc, serial number s/n#5cd7230ycg, product id - 2 fk85pa#acj, 14-al176tx just a month back.in 15 days after the date of purchase the screen use to flick and the system gets shut down but after sometime it gets on. Then after those 15 days, it completely shut down and dead. Now, its not even charging. Its completely dead. I have reported the complain to the technical support team of the hp. The support was even unable to find the reason. As he found that the system does not have any damages. It is the system is unable to provide the support as they reported.

I am a student and i got this very expensive product. Now its not working is very depressing for me. I went to the store and got this product for as it has many features. But, now as it is completely dead and due to this my studies are even hampered. It is very depressing for me.

I request the company authorities to look in to this matter and replace the product as it is just one month and it is completely dead.

Regards,
Sanghmitra kesarwani
[protected]@gmail.com
Mob - [protected]

It is intimated that complain no bjzm0243 lying with patna hp service centre since last two months.in between service engr visited without replacement of parts as there was found damages. I repeatedly request to service centre patna on his mobile no [protected] mr lakshma to repair my printer at the earliest but they are not support.
. Indian army
Danapur cantt;patna

Serial no: cnd72151gr
Product: 1df78pa#acj

Model: 15-be015tu
Order date:[protected]
Invoice date:[protected]

Invoice number # faaza[protected]

11 th of august i received a hp laptop through flipkart, i have been facing flickering issue in my display screen, till now the problem is not resolved, no one is ready to take the case request for this issue, i have called up nearly 20 person and every one is citing different reasons. I don't know how to resolve this.

I would appreciate if you could please assist me one technical person and do the needful. Please understand my situation that i have a laptop for the last 2 months and i am not able to use the same.

I can be reached at [protected] to sort out the issue. Also, needless to mention that if this complaint is not resolved i will have other option including going to consumer forum.

Thanks
Karthick. M

E-mail id: [protected]@gmail.com

Sir complent no-bjxk3967 jo ki 14/07/2017 ka hai mr. Shambho jinhone riport babya th is date ko printer ka cortrege sapot nahi kar raha hai jo ki pawar kard ke wajah se ho raha hai kai baar baat hone ke baad bhi koi nahi aa raha hai yaha tak fo riport card par number ankit hai kabhi phone nahi lagta mobile no.[protected] par jab bhi baat hoti hai kishi ko bhejne ki bat karke 15-20 dino ka samay laga dete hai 4 month se upar ho gaya par kuch nahi hua koi axn le hp ka naam kharab ho raha hai

I am a student of iit madras and i have bought this laptop on the last december and it has the 1-year warranty. But the laptop is not working properly from last 45 days i have contact to their service centre but i not getting a good response. Each time they say run this test and leave sometimes they have run the same test for the 4 to 5 times and each time it takes more than 4 to 5 hrs at that i can't use my laptop. I have registered my complaint in hp on 24th aug but the issues are not resolved yet. Every time they say they are forwarding to a higher authority.

I have cancelled an order from hpestore for the laptop on july13.
Order id#922850.
Received the first mail on july 27 for the confirmation on the cancellation after so many mails and escalation.

As per their statement:
=
The cancellation request will be processed within 24 hours and the refund will be initiated accordingly and would reflect in your card or account used, within

Debit card
Within 7 -15 business days
=
After the second escalation, they have asked to share my account details.
I have shared my details on 11th sept. Till now there is no response from them. I didn't receive my refund.

I have an hp laptop from past 6 years. Today[protected] morning, i visited hp world store in uttam nagar, new delhi and asked for a new battery. The official saw my laptop and suggested a service also, which i too approved off. When i asked them the prices, they said rs. 4400/- for the battery and rs. 3304/- for hardware servicing. The prices seemed a bit high. When i confronted them, they said go where you get your price, we won't do it here. So, i left the place as i had a service sometime back from an hp center for just rs. 600/-. Later on, i got to know that the mrp of the original battery piece is rs. 3999/- only. Can you confirm the prices, and if my claim is correct, ask them to offer their services at regular prices in future. I had to travel next 15 km for another hp retailer and get the product.

Sir,
Reference is made to complain no. Hp/[protected] dated 23 sep 2017 regarding moniotor of hp sl no. 6cm4431bc6 model hpv192.
Fault : a line draws on monitor is on.
Hp rep mr zahkaria khan visited on site and seen the complain.
Mr zahkaria khan rang up and told to contact okhla branch for this complain on mobile no. [protected].
No reply form this mobile no. Matter not understood.
Please do the needful.

With reference to the order no[protected] which was made on 2nd. Sept, 2017, I want to inform you that no reply or refund has been received till date though it was cancelled on 15th Sept, 2017 as adviced by the HP representative. Please do the necessary immediately as it is a matter of Rs.32000/= which has been paid on 2nd Sept, 2017 . I am totaly helpless
and astonished with such type of behavier from a company like HP

The product was purchased vide flipkart ref. Pl:f23220010 / t:8 / tax invoice / s:s[protected]. Total value of purchase : rs. 5999.00.
After installation of the machine, "scanning" could not be performed. Rather, "an error message" is always seen on the display.in this connection, refund may please be arranged.
Invoice no. Faaa9l[protected], dated[protected]
E. & o. E. Page 1 of 1
*keep this invoice and
Manufacturer box for
Warranty purposes.
Ship to
Kishore kumar chatterjee
Sukanta pally, p. O. Rabindranagar,
Ward no. 1, south dum dum.
Kolkata 700065 west bengal
Phone: [protected]
Bill to
Kishore kumar chatterjee
Sukanta pally, p. O. Rabindranagar,
Ward no. 1, south dum dum.
Kolkata 700065 west bengal
Phone: [protected]
Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Pan: aagcc4236p
Cin: u74900dl2016ptc291626
Invoice number # faaa9l[protected]
Tax invoice
Sold by: consulting rooms private limited,
Ship-from address: aarna projects, old delhi road, simla mouza, dist: hooghly, dankuni, west bengal, india - 712249, in-wb
Gstin - 19aagcc4236p1z6
Total items: 1
Product title qty gross
Amount ₹
Discount ₹ taxable
Value ₹
Cgst
₹
Sgst
/utgst
₹
Total ₹
Multi function printers
Fsn:
Prneehxauxyutuy3
Hsn: 84433100aa
Hp deskjet ink advantage
3835 all-in-one multifunction
Wireless printer
Warranty: 1 year onsite warranty
1. [imei/serial no: cn76r3q4vn ]
Cgst: 14.000 %
Sgst/utgst: 14.000 %
1 5999.00 0.00 4686.72 656.14 656.14 5999.00
Total 1 5999.00 0.00 4686.72 656.14 656.14 5999.00
Grand total ₹ 5999.00
Consulting rooms private limited
Signature
Authorized signatory
Returns policy: at flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original brand box/price
Tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply.
The goods sold as are intended for end user consumption and not for re-sale.
Regd. Office: consulting rooms private limited, h no 37 3 old rajender nagar, near water tank, new delhi, delhi - 110060
Contact flipkart:[protected] | www.flipkart.com/helpcentre

Dear sir/madam

I am writing today to complain of the poor service i received from your company on 19/08/2017 i was visited by a representative of hp care

Sir, we are using more then 20 laptop, pcs & 5+ printers of hp company in our organization & we were satisfied with your service till date, but this we got very poor service from your service department at this time

Before telephonic request we were visited to

Hp service center
Iqor
Office 309-310, sakar – vii, ashram road, near nehru bridge,
Opp. Patang hotel ashram road ahmedabad – 380009
Gujarat

At the time of 1st visit they dissemble the laptop and found there is problem in mother board, they suggest us to request customer care for complain regarding to mother board

Then we complain in cc for mother board (Detail as below)

Hp reference number: [protected]
Product description: hp elitebook 840 g1 notebook pc
Product number: f6a29uc
Serial number: cnu4339q8r

After receiving a mother board we again visited to service center for replacement of mother board & they told us there is water damage.

When i gave laptop to service center, it was in running condition & when they return me it is not in running

My query is why service center don't told us at the time of 1st visit for water damage & why they suggest for complain regarding mother board if there is water damage?

Expecting your positive & quick respond

Hi,

This is in reference to registration reference number[protected].

It's been more than 120 hours since we registered our new laptop and till now i haven't received any mail/link of payment process as part of further process.

Below is the mail that i received on registering my laptop with hp which claims that i should receive an email in next 72 hours or atleast a call or message from hp.

Dear customer

Thank you for registering under hp reinvent celebrations offer.
Your redemption code (Registration reference number) is[protected].
We request you to save the redemption reference code mentioned above, for all communications related to the redemption offer with hp redemption cell through email / sms.
We would also like to update you that, within 72 hours of the registration, you will get an order validation mail with the status of your offer.
The order validation mail will have the payment link to complete the registration process with all important dates (If the registration is on pre-approval stage).

If you have any redemption related queries, please email us at [protected]@redemptionsupport.com or to talk to our redemption cell representative, please sms: redhelp to 53030. Our representative will contact you within 24 working hours. If your number is not reachable, you will be intimated through sms, on the very same day.

We assure you of best services at all times.

Warm regards,
Hp redemption cell

This is an automatically generated email, please do not reply directly to it.

Hello, i ordered a product from hp on 20th sept 2017 with order id :[protected] and customer representative said to deliver product in 2 days. After a day i receive a message that product will be deliver to us by 10th october. We raised issue for cancellation on 21st sept. Still now i have not received cancellation confirmation from your end. Your spoke person gaurav said he will send me a confirmation after i mail him the details. Neither he did anything nor your customer support. I am really frustrated with your company customer care work. They are rude and even hang up the phone. I also promised myself that i will not buy any product of hp after this. The incident id for cancellation is cas22514z1v6d1. From 21st sept, i am wasting my 1 hour on your customer care and there is no result still. I had a talk with amarjeet, the guy who placed our order and promised and later on we had a talk with priyanka, gaurav, vishalkumar and numerous people everyday and still you guys have no solution. I will keep posting all details on each and every social site, so that many join hands to boycott your company as i will be doing right now. I respected hp alot and all of my previous product are from hp but now not a single product will be from hp. Lastly, you should respect customer which you dont and i think this will ruin your case. We are the buyers thats the reason you have work. Mind that and refund our money and dont deliver your product.

I sandipan sarkar, having this laptop faced continuous problem because of hp. The problem is having a history of changing of motherboards. Sysnet service centre took my case, case id [protected]. At first when my laptop was not opening, they told they would send an engineer for this, it took about 1 week fr the engineer to come, he came and said it there is a problem in motherboard so ordered it. I had to wait another one week for the motherboard to come, then he replaced the motherboard. The very next day the same problem happened. I. E the laptop was not opening. So then i brought the laptop directly to sysnet service center, they said they would take the laptop for about a week and then would give me. Then they again replaced the motherboard and then it to me. Then after using it i saw that there is only intel graphics and no nvidia graphics. So i again took it there they said they would diagnosis it. I got angry and i them to fix within 2-3 days. Then again replaced the motherboard. And gave it to me. After using, i noticed that the screen blinks sometime and the speaker volume gradually decreases. Its been almost a month that sysnet and hp is handling it and there are rising issues.

Dear sir,
I rc jha bought one laptop from shop name - computerland 51-52, ground floor gedore house nehru place new delhi on 28 sep 2017 and invoice no is clnp-0917-ti851. After checking laptop his checker staff gives me one laptop bag with laptop and charger and also cartoon of laptop box. I ask to his staff anything in this box remaining, he said no sir box is empty and all in your laptop bag but you have to take bar code sticker for future. His checker staff not demonstrate touch pen facility and not given touch pen. Now i remember today his sales executive explain me regarding touch pen with this laptop. Then i found no any touch pen device in this bag. You are requested to investigate and provide me touch pen.
(Laptop ser no 8cg73514hb and registered with name of sabita jha)

With regards
Rc jha
[protected]