HP India Complaints & Reviews

I have an hp laptop from past 6 years. Today[protected] morning, i visited hp world store in uttam nagar, new delhi and asked for a new battery. The official saw my laptop and suggested a service also, which i too approved off. When i asked them the prices, they said rs. 4400/- for the battery and rs. 3304/- for hardware servicing. The prices seemed a bit high. When i confronted them, they said go where you get your price, we won't do it here. So, i left the place as i had a service sometime back from an hp center for just rs. 600/-. Later on, i got to know that the mrp of the original battery piece is rs. 3999/- only. Can you confirm the prices, and if my claim is correct, ask them to offer their services at regular prices in future. I had to travel next 15 km for another hp retailer and get the product.

Sir,
Reference is made to complain no. Hp/[protected] dated 23 sep 2017 regarding moniotor of hp sl no. 6cm4431bc6 model hpv192.
Fault : a line draws on monitor is on.
Hp rep mr zahkaria khan visited on site and seen the complain.
Mr zahkaria khan rang up and told to contact okhla branch for this complain on mobile no. [protected].
No reply form this mobile no. Matter not understood.
Please do the needful.

With reference to the order no[protected] which was made on 2nd. Sept, 2017, I want to inform you that no reply or refund has been received till date though it was cancelled on 15th Sept, 2017 as adviced by the HP representative. Please do the necessary immediately as it is a matter of Rs.32000/= which has been paid on 2nd Sept, 2017 . I am totaly helpless
and astonished with such type of behavier from a company like HP

The product was purchased vide flipkart ref. Pl:f23220010 / t:8 / tax invoice / s:s[protected]. Total value of purchase : rs. 5999.00.
After installation of the machine, "scanning" could not be performed. Rather, "an error message" is always seen on the display.in this connection, refund may please be arranged.
Invoice no. Faaa9l[protected], dated[protected]
E. & o. E. Page 1 of 1
*keep this invoice and
Manufacturer box for
Warranty purposes.
Ship to
Kishore kumar chatterjee
Sukanta pally, p. O. Rabindranagar,
Ward no. 1, south dum dum.
Kolkata 700065 west bengal
Phone: [protected]
Bill to
Kishore kumar chatterjee
Sukanta pally, p. O. Rabindranagar,
Ward no. 1, south dum dum.
Kolkata 700065 west bengal
Phone: [protected]
Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Pan: aagcc4236p
Cin: u74900dl2016ptc291626
Invoice number # faaa9l[protected]
Tax invoice
Sold by: consulting rooms private limited,
Ship-from address: aarna projects, old delhi road, simla mouza, dist: hooghly, dankuni, west bengal, india - 712249, in-wb
Gstin - 19aagcc4236p1z6
Total items: 1
Product title qty gross
Amount ₹
Discount ₹ taxable
Value ₹
Cgst
₹
Sgst
/utgst
₹
Total ₹
Multi function printers
Fsn:
Prneehxauxyutuy3
Hsn: 84433100aa
Hp deskjet ink advantage
3835 all-in-one multifunction
Wireless printer
Warranty: 1 year onsite warranty
1. [imei/serial no: cn76r3q4vn ]
Cgst: 14.000 %
Sgst/utgst: 14.000 %
1 5999.00 0.00 4686.72 656.14 656.14 5999.00
Total 1 5999.00 0.00 4686.72 656.14 656.14 5999.00
Grand total ₹ 5999.00
Consulting rooms private limited
Signature
Authorized signatory
Returns policy: at flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original brand box/price
Tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply.
The goods sold as are intended for end user consumption and not for re-sale.
Regd. Office: consulting rooms private limited, h no 37 3 old rajender nagar, near water tank, new delhi, delhi - 110060
Contact flipkart:[protected] | www.flipkart.com/helpcentre

Dear sir/madam

I am writing today to complain of the poor service i received from your company on 19/08/2017 i was visited by a representative of hp care

Sir, we are using more then 20 laptop, pcs & 5+ printers of hp company in our organization & we were satisfied with your service till date, but this we got very poor service from your service department at this time

Before telephonic request we were visited to

Hp service center
Iqor
Office 309-310, sakar – vii, ashram road, near nehru bridge,
Opp. Patang hotel ashram road ahmedabad – 380009
Gujarat

At the time of 1st visit they dissemble the laptop and found there is problem in mother board, they suggest us to request customer care for complain regarding to mother board

Then we complain in cc for mother board (Detail as below)

Hp reference number: [protected]
Product description: hp elitebook 840 g1 notebook pc
Product number: f6a29uc
Serial number: cnu4339q8r

After receiving a mother board we again visited to service center for replacement of mother board & they told us there is water damage.

When i gave laptop to service center, it was in running condition & when they return me it is not in running

My query is why service center don't told us at the time of 1st visit for water damage & why they suggest for complain regarding mother board if there is water damage?

Expecting your positive & quick respond

Hi,

This is in reference to registration reference number[protected].

It's been more than 120 hours since we registered our new laptop and till now i haven't received any mail/link of payment process as part of further process.

Below is the mail that i received on registering my laptop with hp which claims that i should receive an email in next 72 hours or atleast a call or message from hp.

Dear customer

Thank you for registering under hp reinvent celebrations offer.
Your redemption code (Registration reference number) is[protected].
We request you to save the redemption reference code mentioned above, for all communications related to the redemption offer with hp redemption cell through email / sms.
We would also like to update you that, within 72 hours of the registration, you will get an order validation mail with the status of your offer.
The order validation mail will have the payment link to complete the registration process with all important dates (If the registration is on pre-approval stage).

If you have any redemption related queries, please email us at [protected]@redemptionsupport.com or to talk to our redemption cell representative, please sms: redhelp to 53030. Our representative will contact you within 24 working hours. If your number is not reachable, you will be intimated through sms, on the very same day.

We assure you of best services at all times.

Warm regards,
Hp redemption cell

This is an automatically generated email, please do not reply directly to it.

Hello, i ordered a product from hp on 20th sept 2017 with order id :[protected] and customer representative said to deliver product in 2 days. After a day i receive a message that product will be deliver to us by 10th october. We raised issue for cancellation on 21st sept. Still now i have not received cancellation confirmation from your end. Your spoke person gaurav said he will send me a confirmation after i mail him the details. Neither he did anything nor your customer support. I am really frustrated with your company customer care work. They are rude and even hang up the phone. I also promised myself that i will not buy any product of hp after this. The incident id for cancellation is cas22514z1v6d1. From 21st sept, i am wasting my 1 hour on your customer care and there is no result still. I had a talk with amarjeet, the guy who placed our order and promised and later on we had a talk with priyanka, gaurav, vishalkumar and numerous people everyday and still you guys have no solution. I will keep posting all details on each and every social site, so that many join hands to boycott your company as i will be doing right now. I respected hp alot and all of my previous product are from hp but now not a single product will be from hp. Lastly, you should respect customer which you dont and i think this will ruin your case. We are the buyers thats the reason you have work. Mind that and refund our money and dont deliver your product.

I sandipan sarkar, having this laptop faced continuous problem because of hp. The problem is having a history of changing of motherboards. Sysnet service centre took my case, case id [protected]. At first when my laptop was not opening, they told they would send an engineer for this, it took about 1 week fr the engineer to come, he came and said it there is a problem in motherboard so ordered it. I had to wait another one week for the motherboard to come, then he replaced the motherboard. The very next day the same problem happened. I. E the laptop was not opening. So then i brought the laptop directly to sysnet service center, they said they would take the laptop for about a week and then would give me. Then they again replaced the motherboard and then it to me. Then after using it i saw that there is only intel graphics and no nvidia graphics. So i again took it there they said they would diagnosis it. I got angry and i them to fix within 2-3 days. Then again replaced the motherboard. And gave it to me. After using, i noticed that the screen blinks sometime and the speaker volume gradually decreases. Its been almost a month that sysnet and hp is handling it and there are rising issues.

Dear sir,
I rc jha bought one laptop from shop name - computerland 51-52, ground floor gedore house nehru place new delhi on 28 sep 2017 and invoice no is clnp-0917-ti851. After checking laptop his checker staff gives me one laptop bag with laptop and charger and also cartoon of laptop box. I ask to his staff anything in this box remaining, he said no sir box is empty and all in your laptop bag but you have to take bar code sticker for future. His checker staff not demonstrate touch pen facility and not given touch pen. Now i remember today his sales executive explain me regarding touch pen with this laptop. Then i found no any touch pen device in this bag. You are requested to investigate and provide me touch pen.
(Laptop ser no 8cg73514hb and registered with name of sabita jha)

With regards
Rc jha
[protected]

Case id[protected]
Its been 2 weeks since the engineer visit and i haven’t heard back. My laptop is still not working. The hard disk isn’t replaced till now. 2 weeks and counting. I might be taking some legal action if the company delay any further.
I been contacting the technicians n they say hard disk is out of stock
So kindly look into the matter.

Sir from dt-19/09/17 to 21/09/2017 i repeatedly call to ur c. Care regarding my 999 warranty extension, that may i take a laptop from flipkart, seller retailnet pvt limited, and i am eligible or not. And hp care replyed u can do it ur eligible. But now my renvent celebration offer is saying sorry.
Really it regrates me alot. Kindly check record from mob-[protected] & [protected] of above days and take action. Its very bad

We have purchased the hp core i5 6th gen - (4 gb/1 tb hdd/dos) 15-ay084tu notebook from flip kart. We are facing the below issues.

1. F2, f3 function keys are not working, since the purchase.
2. Not able to install system drivers
3. System operation is very slow.
4. Finally we are tried to install new os, but it is not allowing to install.
We tried with nearby authorized service center they asked us to visit hp own service center. But we checked in hp website the authorized center in chennai location teynampet is closed some months back. We taken help of telephonic support and hp online technical support team. They asked us to do some keyboard test, t shows it is passed. But it s not solved our problem. Kindly suggest of route nearby live support center or replacement center. We are suspecting may be any internal board level issue?. Since system not allowing any software for installation it may due to hw software interface related problem?. My current location is chennai. Kindly suggest on the above issue.


System model:hp core i5 6th gen - (4 gb/1 tb hdd/dos) 15-ay084tu notebook

I tanya have purchased new laptop on march 21, 2017 is facing continuous issues in newly purchased notebook since after 1 month of purchase.in one or other thing and the issues r day by day increasing. Even the main parts of laptop had been changed like wifi card, every time it get opened one or two locks get broken and space arises between them, from the time my front part have been changed or the wifi card the screen is also not properly adjusted it is more embossed from one side of screen or the system board is not properly adjusted, power issue is the regular issue. It gets switched off while working or after getting started because of some issues or does not get started either power wire creates issue or anything else, even motherboard. Still every day the new issues arises and remains. I had been facing regular issues with this laptop from past 5 months and just not working properly from last 15 days and now lying dead. My all work got stucked and still lying in between. I have complaint they said to change motherboard if this is the condition in 6 months of purchase then how we can expect to continue for several years and after 1 year how many times i will cont to this regularly changing of parts... I want the company to replace this unit. Hp is known for its product and even after sale services bt both is becoming worst. I dont recommend to purchase the product of hp go for any other brand other than this just fed with this laptop biggest mistake to purchase the laptop of hp... Solve my complaint as soon as possible.
Case number: [protected]
Case number [protected]

I bought an hp 15-bs576tx last friday and i want to register for '2 year extended warranty'
I have already visited hpshopping.in/reinventcelebrations, but after that i don't know how to proceed.
There they asked for my mobile number, in which they sent an 'otp' after that i don't know where to fill that 'otp'
Please help me this is my last day for registration

My laptop stopped working on 14 september 2017. I called hp customer care for assistance on the 15th. Because of being unable to provide required technical help on phone, the team assigned an engineer to visit me and fix my laptop as it was within the warranty period. They said that the visit happens within 48 hrs. But when there was no such call from the team i called again to check on the progress of my case inly to know that there were some warranty issues now. According to them the warranty had expired on august 14th but according to me it would expire in december. They asked me to send them a snapshot of my bill. I could only find a chalaan copy of the purchase of my laptop and showed the. But as it couldn't suffice the need, i was asked to get another invoice copy from the dealer. I did my part and produced the copy the next day itself. It has already been 5 days but there has been no response from the hp team with regard to this issue. I don't even know whether the invoice copy produced is satisfactory or not. It is me who calls everyday to check the progress of my case only to get one more false promise of getting a reply soon. The case remains unresolved till now and the customer is paying the price for no fault of her in all this.
My case i. D is [protected]

Hello sir/mam,

I want to lodge a complaint against hp laptops, who are incapable of providing me parts. They are also not ready to replace the device.

Info:
Hp case no - [protected]
Product description: hp pavilion - 14-al176tx
Product number: 2fk85pa
Serial number: 5cd7230yyf

Case description:
I purchased a laptop on 20/07/2017, and the device got dead on 09/09/201u. I filled a complaint to hp on 10/09/2017 (Attached proof) and an engineer visited on 11/09/2017, where he inspected the faulty motherboard and advised same to be replaced. And the hp is fooling around me just by giving dates of parts delivery, as per last email it was supposed to be delivered by 25/09/2017 and again they calles and said parts has been ordered and will be delivered by 30/09/2017. I am completly frustrated of the continuous followups via email, phones and escalating on social media.

Now i understood that are incapable of providing a good product and good service. I just want my money back (Rs. 56690). I dont need the hp product anymore. Please help me with same.

I have purchased hp pavilion 15 notebook sl no. 5cd5325ywy model no. 15-ab216tx from hp showroom ranchi on 19/03/2016 with one year and 1year free warranty extension . but till now 1year free warranty not given by hp . kindly extend so that i could enjoy your good service . if you have any any problem then forward my case hp director for my grievances.
i will aspect your kind co-operation.

We bought an hp laptop 15ba009au, (Serial no cnd70228kr) from vijay sales, sec 29, gurgaon on 22/03/2017.. It is not even 6 months and the screen went blank... We called hp customer care they gave us a request no. And told us that a technician would come and resolve the issue, for three days no one turned up and it was costing me quite a lot, with all my work held up. On the fourth day i decided to go to the hp service center, iqor center on mg road in gurgaon.. I went there, got a case no [protected] and they took my laptop, saying they will have to do recovery and will return on 3 days, after three days the laptop was still not working, and they said the hard disk has gone corrupt, so they will get a new one for me. It is not even six months and these kinds of problems are there. I asked the people in service center to get my laptop replaced as it is facing so many problems, they refused. I went to vijay sales and asked them to replace the laptop as it is giving me problems, they also refused... I am still where i was laptop not working and no response from hp.. There has been no response since the time we applied for a change.. This is not correct.. We need the laptop changed

One of our pc i7, 8gb ram has gone faulty on 11.09.2017 and subsequently complaint was register with hp tool free no. 30306363 vide conplain no. [protected] dated 12.09.2017 at 1245 hrs..

2. On 14.09.2017 hp service engineer visited and checked the syatem and reported that that the 8gb ram installed is faulty and need replacement and he ordered the same.

3. On 20.09.2017 service engineer visited alongwith the ram but he again said that ram was ok, but the motherboard is faulty.

4. Again on 22.09.2017, service engineer visited and replaced the motherboard and he could not get the pc on. He said the processor is faulty which is to be replaced.in due course, 15 days has passed and no result have been yeild.. What type of service it is? The pc may be repaired without further delay or replace it with a new one. B. C. Biswas, [protected]

Dear hp customer service center,

My name is robin cyril. On the date of 15th of september 2017, i purchased a hp notebook 15-bw098au from advanced laptop shoppe pvt. Ltd. Nehru place - new delhi. I have installed windows 10 and driver-pack. Within four days it has stopped functioning, every 10 minutes screen goes black and showing video_tdr_failure, apart of this i am not able to install any game (E. G. Call of duty) in it for its compatibility does not support. I have visited to sale point (Mr. Haarish [protected]) and described my problem. But he is also showing the way to customer care, i was told that i can do my photoshop works and games with ease but i am afraid that is not going to happen because graphic card is not sufficient enough, his colleagues vendor are not responding well, i am so disappointed with your services, this makes bad impression on your goodwill, please take immediate action otherwise i am afraid i cannot deal with your company further, i want this to be replaced with another better product (Intel processor).

I have been trying to reach out service center for the all the ways, but i could not reach. ([protected]). Now i am restless and very much disappointed don't know what to do.

Please do the need full

Alternative no. Of mine is -[protected] - robin - email. [protected]@gmail.com