[Resolved] HP India — HP Pavilion PC is not working

 
18 Reviews
Angul, Angul District, Odisha, India
 Bikashraj
Pc is not working and showing a error massage "there is no disk in the drive. Please insert a disk into drive/device/harddisk1/dr1."

Date of incident:14 may 2016

Pc model:hp pavilion desktop
Seral no:4ce5210cqg
Product no:m1q50aa#acj
Model no:550-010il

The pc is under warranty and we expect early response for repair.

Snap shot of error massage and pc name plate is attached for you reference.

Regards
Bikash
[protected]

HP Pavilion PC is not working
HP Pavilion PC is not working
Complaint marked as Resolved Jun 16, 2016

Complaint Status


[May 16, 2016] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 16, 2016
Hi Bikash, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case to the team concerned and you will soon get a response from our side. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Complaint comments  17 Comments     Updated: Share0Tweet0

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Hi Nagendra KV,
I'm sorry you had such a bad experience. I'd like to try to help. Based on your post, its may be a hardware issue. I give you some basic troubleshooting steps. It may help you to solve the issue.
To check if it's a motherboard or cable issue:
Try to use different Port on same MOBO.
Try to use different PATA cable.
If possible, try to use different Hard Drive with same MOBO.
To confirm if it's a hard disk issue
I am pasting a link below to confirm about the noise weather its normal or abnormal:
http://products.wdc.com/support/kb.ashx?id=GRzY3H
Hope it helps.

Keyboard not working

A few keys not working

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