HTC India Complaints & Reviews

Dear team,

I m raj patel using htc desire 826

On saturday 27th march 2016 i have given my phone for service, there is an issue regarding headphone jack was not working and battery reduce fast they told me that your phone will be repaired at 3pm i called them at 2pm and executive said your phone is ok and i went their for collect my phone,

When i received my phone problem was same for headphone jack and they gave me my phone back after 2 hour and said we have changed mother board at that time phone was ok but after i check it properly at my home headphone jack was moving and again same problem starts

One more problem starts that is camera is not working properly which was working properly before service...?

Today morning i gave my phone back to service center

I have paid rs 25000 for that phone and to get this kind of service ????

This is not my first htc phone its 3rd htc phone

I m unsatisfied with this service

Regards,
Raj patel
[protected]

Hi This is Janani. just a month ago my htc e9 mobile got broken in a small accident and display got crashed. i have checked with service centre in nungabakkam they have given me a shop address in anna nagar wen i contact them i was told it will take just twodays to change the display, after two weeks they have returned my mobile sayin display is not available in the market, when i called another HTC service centre in anna nagar which has a better review they said like they dont have the spare display, my phone s a brand new just amonth, htc is really pathetic such a disgusting one, no proper response from the service centre

I was traveing l from Rojkot to Jabalpur in rajkot rewa express coach No AC B1. passing thorugh surat station towards Bhusawal station, this incident is happen around 1030 pm dated 27 Mar 16. while train moving at a slow pace, a men jumped in hit mobile out of my hand. the mobile out of the train and he also jumped off the train.i also jumped off the train tried to catch him, i caught is hand but it slipped and he rain away.
The TT told me to call the toll free help line number 138. When i called them, they told me to complain to the TT . When i went back to the TT and told him what the help line had said, he told me that when we reach bhusawal station, he will tell the RPF to note down my compliant. But they did not take down my compliant, they told me to make a compliant when i reach Jabalpur station which i did this morning ( dated 28 Mar 16 time 1250 PM) and i got the receipt of compliant. for help i am sending EMI code No 1. EMI No : [protected] and 2. EMI No : [protected]. I am sending you my Dealer's Cont No [protected] and Address Vikas Jain 304, 3rd floor, sindhu sagar Bldg., KK Marg Mumbai Central, Mumbai - 400008
I request to please block my cellphone immediately.
Thank you
Your sincerely,
My e-mail Add :- [protected]@gmail.com
Akash Shubham

Neglegence by the service center
I bought a htc 820s barley a year ago..a couple of months ago it started giving problems related to wifi and blurtooth antenna. The range was so poor that the bluetooth stopped working at range of 10 feet n wifi would drop after 10 meters.
Gave the smartphone to the service center and received it after a few days stating that the problem is resolve..but voila its still the same...what the hell did the service center guys did after keeping the phone for more han ten plus days.
I just dont get it..such a careless attitude..
Its not as if we are gonna buy a 24000 worth phone every year.. htc please up your standards...microsoft guys are much better at this...
Very frustrated

Dr sudhanshu tripathi

Hi I am Mandeep Bajaj,

My HTC 616 was getting hanged quite often which was creating hassles for me so I decided to get it repaired from authorized service center and since I bought my phone from CROMA so I thought of getting it repaired through them as due to my work schedule I could not go to HTC service center.

On March 8th when I was in office my phone got hanged again due to which I missed few important calls so I decided to send it for repair, When I gave my phone at Croma it was starting but not reaching home screen which normally takes some time due to hanging issue but the power was on(You can confirm it from the croma representative who took it from me) and I also mentioned him that it would probably only required a software update as we faced similar issue with our Samsung phone.

After couple of days when I got a call from Croma for the status of my phone, I was shocked to know that motherboard is faulty of the phone and I will have to pay 7000/- to get it repaired which I refused to pay so I asked them to give my phone back.

When I got my phone back it has scratches on screen, dent on couple of areas & a crack too and the phone is not getting on, when I tried to charge the phone it was not getting charged too.
I looked at the job sheet of HTC service center it is mentioned “No power/cannot boot” which is totally wrong as power was getting on earlier.

Also, when I submitted my phone it has no scratches, dent or crack as mentioned in HTC job sheet, in fact it also had a screen guard which was removed in HTC service center.

Although my phone was 1.5 years old but i maintain my phone very well and it was like brand new phones without any scratches or dents that is the reason I wanted to give it to an authorized service center instead of local repair center.

I registered my complaint on HTC customer service and my case was forwarded to escalation team but it has been more than a week and I haven't heard anything from them when I was told that it will take 48hrs for me to get the revert from them.

I specifically told the escalation team that I need a quick resolution as without smartphone my work gets hampered as I have to be available all the time on email and official chat.

My contact No. [protected]

Ticket number-16ina[protected]
From the month of january.!!!

Well.. I want to say this is my first and the last time i am using this htc company in my life.. For sure i will be not using this again.. My biggest regret. However i have faced this inconvenience with your company 's service centre my phone from last 1month is with them but after calling so many times, and full of patience i have awaited for my 1st htc phone.. And then i have received my phone back... I think now all is fine..
But no its not stop yet i have to again submitted my phone to the same centre (Janak puri) because the phone lcd was ok but now there is another problem which is in screen only and showing spots by looking picz or videos.
I am pleased to htc for this wonderful experienced i have faced with your company. Its worst ever. I have paid 22000 for this phone and used for just 2months and then till upto i have paid around 6500 more that is just for the lcd broken screen but hence the result also not good. Coz i have to submit once again.. I don't know how much i have to pay more.
Worst and bad. I will never recommend this company to anyone.
And after this long drama or you can say story.. I have now facing new issue that is in camera.. Wow.. I am glad with the same and now they are not answering my call as well..
Now they are saying we replaced your phone in 48hours till today and when i called them today.. They are saying will confirm you now till monday for sure i don't know how much i have to control.. But to be very frank i am frustrated from there reasons that they are giving.. They just want to pass my guarantee time. That is for 1year.
I will be waiting for your prompt reply.
However its just waste of time and disgusting services.
I will be waiting for your prompt reply

Hi Team,

I have HTC 816G Dual Sim Phone. I recently faced few issues in the phone and decided to give it for service in HTC authorized service center 'TVS-Electronics LTD' in Basavamagudi, Bangalore-560004.
Numerous errors have cropped up after the service is done on my phone.

Instances to note:-

1) When I first gave the phone for service to solve the hanging problem the handset was under warranty. The issue was resolved but I later found out that my front camera wasn't working after the phone was serviced.
Please note:- My front camera was working until I gave it for service and then it stopped.
2) When I bought this issue up with the service center their treatment was extremely rude and indifferent. However they took the handset, told me they had to upgrade the software in the phone and later called stating it would cost me 1000/- Rs to fix the camera. When I told them to fix the software they fixed it.
Only to find out that it worked for few hours and automatically switched off and I couldn't switch it on.
3) When I took the same phone again to the service station, they told me it was motherboard problem and it would cost me 9000+ Rs/- to fix this.
I politely asked them why couldn't they find out all this while they diagnose the phone when I left it for repair, this turned out be a horrific experience for me.
People in the authorized service center was completely indifferent and they just didn't care about me (the customer), they only blamed me to be ignorant and they communicated well.
They informed me to complain in the customer care (online portal) rather than solving the problem in the service center (assuming the authorized service center is established for that).
My mobile is beyond the state o[censored]sage and I am not able to use the Handset.

Request you to help me at the earliest.
I have believed in the HTC brand for a long time, but this indifferent attitude in the service station and leaving me to fend myself for help has left me really upset and angry.
I request you to help me in this regard and ensure that I either get help in this matter or I am going to escalate this experience in every possible media channel.
I have no option but to write this to you, due to terrible, terrible experience from you guys.
Service reference number (HTC REPAIR REPORT NO.) - Q6S[protected]

My phone number:- [protected]

Dear sir,
i submitted my phone on dated 19.02.2016 for charging and heating problem and now after one month customer care do not have any any information about my phone.

they said we took only 7-10 days to repair the phone but after one month i did not get my phone and When i call to the customer care they do not have any information about my phone.

i just want to what they do in one month

regards.
Vaibhav dwivedi
mob-[protected]

Respected sir, i would like to draw kind attention towards the behaviour of service center. I md afsar alam resident of 24 sagar dutta lane, kolkata-73(India). I have purchased htc one e9s on 16th sept. 2015. Imei no-[protected], serial no- lc58tb200080. Handset was well & good both physically and electronically, till now my handset is in warranty period.I was travelling through train on 19th march 2016. My handset was in my pocket. A pickpocketer tried to steal my mobile. But i was conscious at the moment & i also tried to save my phone.In this way display of my cellphone got broken even without a single scratch on the temper glass.This is my case. So far as my general view is concerned, i also know that out of 10 handset of (Htc one e9s) eight of them get broken.I don't know what is the display problem with this handset. Anyway my reason is genuine.

# co. Discloses a policy that claim is not admissible in case of physical damage, that is also acceptable # but there is always an exception to every case, i just want to say that what is my fault in my case. # i have taken all the required steps to save my phone as a rational consumer (As temper glass was already fitted) . # if any problem emerges, some people will face the situation but not almost all of them, but breaking of display problem is common in case of this particular model.

Today i visited service center, concerned people are not ready to talk even a single minute. They are saying that just deposit 8000 inr (40% cost of mobile) such a huge charge. Although the mobile is in warranty period. At last i would like to say that i have not filed a case in consumer forum. Directly i am requesting to you that take necessary step so that my cellphone can repair at free of cost or hardly 20% of cost of spare parts as the problem is common. I hope you will take proper decision .

Hi All
I have giving my HTC desire 500 for display change, on 30 Jan 2016
Actually HTC protect is good I am not compliant about HTC Brand, but The service they can’t solve the Problem, better choose Samsung, apple or any other local Brand, they give best service not like rude talking HTC Customer care (Mr.Kamalesh ), you will get best result from other side,

My service center in Pondicherry, i given my phone on 30 Jan 2016, they give me instruction that,
I will receive quotation after few days via mail; I have to give a response for that, then they will go for next steps,
So I waited a week not received, after 20 days I received one mail from HTC,
Your device is going to shipping you can collect after two days, I was surprised that without acceptation they solve the problem, Great HTC!!!
I went to the service center to collect my phone; they simply answer me that my phone is not ready and sorry.
I cool and ask the person when it will be ready he said, sir I will take special care, within the week, you will get your phone,
Cool …..
Now Nearly two month
till now I could not get my phone I am using small phone

DO YOU THINK HTC IS GOOD ?????
Now Time 11 PM on 21 March 2016 .
by John

Display not working due to lcd broken, we have three htc handset in my family all are insured by biscoot insurance but i fill your service is slow and you should provide facilities in various city's like patna, bihar.

Ihad purchased htc desire 626. Dual sim 4g model on march 2016. Its a tine where every phone gets marshmellow (6. 0) in the phone. This phone has a kitkat version. Bad man such a pathetic company. Camera quality is like chinese phones. Cheap product i want a replacement for that.

Dear Team,

Iam Bharat here, I had given my Phone HTC DESIRE 820 G +, to HTC service centre in Ameerpet. I had purchased the phone in the month of Jan 2016, I had issue with phone not getting charge, camera issue and first new call issue.

I gave phone to service centre last week Monday 14th . At that time I was told it will take two days to resolve issue. But till now no response from service centre, if I call to service centre they are telling that some parts need to come from Bangalore. They are not giving me exact delivery time. And manager also not ready to speak. I didn't even get replacement phone.

Please help me out.

Bharat
[protected]

My set was submitted on 09/01/2016 at trichy sri mobile solution for the display related issues. Tkt no 16 ina[protected].It was repaired and sent back to trichy on 28/01/16.But it was found faulty (As they said)so they returned to you for rectification with new tkt no 16ina[protected]. But till now iam not receipt the mobile.Iwould like to know the status of the set and when i likely to get .Please do needful to get soon.

I am htc customer ms.Sneha vardham(India) this is just to inform you that due extremely bad after sales service of htc i am filing this complaint. Suffering from more than a month due to my phone repair.
Old repair ticket number 16ina[protected]
New repair ticket number 16ina[protected]
Received two quotations old quotation saying rs.5200/- & new quotation for same device saying rs78190/-

Attached date of phone submission proof & my phone bill is for ref.
Expect strict action against the company, seeking for my phone from more than a month

Sir I m getting problem from last 3 months
Before 3 months I have give my htc 820 s for repair because it was heating a lot. After that my headphones was not working.. Now my charger is heating a lot. And dis phone has started heating again very much like previous. And I have bought this phone before 8 months. I have shown my phone to service center I said to replace my phone because dis phone is giving me trouble again and again. So they said to complain in company. So sir I please request u to replace my phone with a new phone.

Hello my name is kashyap, and i have purchased htc one x+ with imei no [protected], i have purchased this cell in june 2013. now the problem which i am facing is that the cell is not getting on, it get on only if i plugged in the charger and get off as soon as i remove the charger. guwahati (assam) htc authorised centre as well as the call centre are saying that since the manufacturers have stopped making the model and other accessories of the htc one x + so they dont have the new battery for the phone and i have to look outside market for replacing the battery.

Sir
I am very much disappointed by service center agent at TVSE-Chennai TVS Electronics Ltd, No:1, First floor, Gemini parson complex, Anna Salai, Chennai,
he took Rs 420 for earphone and send bill of Rs 365
sir i request u make my complain, its not about Rs 100, its cheating with customer like me.
Please cooperate and

I purchased a new mobile(HTC 820S desire 820s Dual sim )on 8 sept 2016 which is still in warranty period. This device issue is No Power / Can Not Boot-cant power on fully dead.

I Submitted this device on 5 dec 2016 in HTC care service center thane Mumbai .They checked mobile and said as it is a hardware issue we will send mobile to Bangalore and after 5 to 7 days you will be intimated.

But even after 10 days I didn’t received any call or mail. During these days I called Mumbai care service many time but they didn't received my calls.On 11th day 15 march 2016 at 11:18am I called customer care toll free no they said we are still checking issue. At 4.25 pm they mailed me that we are not considering your mobile in warranty as you abuse or misuse it and attach a bill of 11916 rupees saying that it is due to sweat . There is no scratch or damage on my mobile. When I called customer care executive Mr Rahul respond me very badly showing irresponsible behaviour repeating only one sentence that it is not under warranty. When we asked to send images of mobile he sent dummy and fake mail without attaching images at 5:43 pm after that Sonal call us at 6:15 pm for discussing case she sent me images without asking.

My mobile was fully laminated there is no chance to enter sweat in it, collecting centre whom I submitted my mobile, she removed the mobile cover and then both the SIMs from my mobile. After that it was in htc custody and whatever happened to my mobile I am not aware. If damage is because of water or sweat htc is responsible for it. Damage may caused during transportation or due to careless handing from your staff, what is the need to remove plastic cover(moisture and water protector) from my mobile .

I want replacement of my mobile as it is under warranty period and all issues seems created by htc staff They neither intimated me in 10 days nor your staff send me images on time I received images after 45 mins. How can I trust such a careless, and uneducated staff, they damaged my mobile in this period for money as Mr Rahul send me mail without attaching images after 45 min Sonal send me images without asking for the same. Moreover plastic cover was removed from your staff if damage is because of sweat or water your staff is responsible for it as they removed it.

Dear Sir / Madam,

My HTC handset screen was broken and submitted to near by HTC care in Bhuj, Gujarat with the CIN NO:- [protected] issued on 28/01/2016 .

I called them many times but I am not getting proper respond from them. So Peel's do needful action on this..