HTC India Complaints & Reviews

Sir
I am very much disappointed by service center agent at TVSE-Chennai TVS Electronics Ltd, No:1, First floor, Gemini parson complex, Anna Salai, Chennai,
he took Rs 420 for earphone and send bill of Rs 365
sir i request u make my complain, its not about Rs 100, its cheating with customer like me.
Please cooperate and

I purchased a new mobile(HTC 820S desire 820s Dual sim )on 8 sept 2016 which is still in warranty period. This device issue is No Power / Can Not Boot-cant power on fully dead.

I Submitted this device on 5 dec 2016 in HTC care service center thane Mumbai .They checked mobile and said as it is a hardware issue we will send mobile to Bangalore and after 5 to 7 days you will be intimated.

But even after 10 days I didn’t received any call or mail. During these days I called Mumbai care service many time but they didn't received my calls.On 11th day 15 march 2016 at 11:18am I called customer care toll free no they said we are still checking issue. At 4.25 pm they mailed me that we are not considering your mobile in warranty as you abuse or misuse it and attach a bill of 11916 rupees saying that it is due to sweat . There is no scratch or damage on my mobile. When I called customer care executive Mr Rahul respond me very badly showing irresponsible behaviour repeating only one sentence that it is not under warranty. When we asked to send images of mobile he sent dummy and fake mail without attaching images at 5:43 pm after that Sonal call us at 6:15 pm for discussing case she sent me images without asking.

My mobile was fully laminated there is no chance to enter sweat in it, collecting centre whom I submitted my mobile, she removed the mobile cover and then both the SIMs from my mobile. After that it was in htc custody and whatever happened to my mobile I am not aware. If damage is because of water or sweat htc is responsible for it. Damage may caused during transportation or due to careless handing from your staff, what is the need to remove plastic cover(moisture and water protector) from my mobile .

I want replacement of my mobile as it is under warranty period and all issues seems created by htc staff They neither intimated me in 10 days nor your staff send me images on time I received images after 45 mins. How can I trust such a careless, and uneducated staff, they damaged my mobile in this period for money as Mr Rahul send me mail without attaching images after 45 min Sonal send me images without asking for the same. Moreover plastic cover was removed from your staff if damage is because of sweat or water your staff is responsible for it as they removed it.

Dear Sir / Madam,

My HTC handset screen was broken and submitted to near by HTC care in Bhuj, Gujarat with the CIN NO:- [protected] issued on 28/01/2016 .

I called them many times but I am not getting proper respond from them. So Peel's do needful action on this..

I have given ma cell phone more den 5 tyms in a company i got faulty piece please help me out more den use it is held in company for repair

I have given my HTC e9+ mobile in service center for changing display on 1st March 2016, rill now I have not get my mobile back. On making call they say that display has not come yet.
Is this reason that we take HTC expensive mobile to keep in service center for 10 - 15 days.
Contact number - [protected]
Call or message and resolve it fast

We had receiver problem only...but In the center that are saying you already gave the mob for service in outside nu...but we did not gave .. we have 1 year waranty for mob so why we want to gave mob in outside for service.. such non sense talk that are speaking... we got mob just before 7months only...we have wheat waranty...I need my mob wit no problem... please take care of this...

Hi brought HTC 826 in April 2015 within 3 months the phone touch screen stopped working, got it replaced by HTC service centre in rt nagar and again now after 10 months again the display of the new phone is not working. and the service centre guys are telling to pay 14 thousand as there is a motherboard problem..How come a device which is used for normal purpose not even played games on it, within 1 year two devices of htc not working.

Shameless creatures Please do not purchase HTC products they are costly and the worst products in the market...and if any problem with the handset and if they replace it with new device then your warranty is gone what if the new handset also as problems who is responsible for this ...

I bought HTC ONE E9 S in the month of October 2015. I am facing problem with charger phone not getting charged and while contacting customer care the solution I was provided were not feasible .I was advised to visit a hems a bad service centre or rajkot collection point where they dont guarantee to replace my charger on the spot and since I am working It wont be possible for me to travel to any of the days except Sundays and it's closed-minded Sundays.From a company like HTC after buying a phone of 24000 the after sale service for replacing a charger which is under warranty is so disappointing.

The mobile was under charging and suddenly it exploded.
photos attached
loss of mobile and liability exposure as feedback as well

I bought htc desire 828 on 26 JAN 2016. Since purchase, the speaker phone has not been working properly, with echo issue at the other end.

Htc asked me to try different things, including factory reset. The problem was not resolved. It was a huge waste of time.

On 27 FEB, I gave the phone to repair centre. They are not able to resolve the problem. Even though I had demonstrated the CDMA UIM to be working perfectly fine with my older phone at the repair centre at Gurgaon on 27th itself, they called me after 10 days to tell there could be network problem. I had to demonstrate the UIM to be working fine once again at the repair centre.

This is bad product that is not tested properly and very bad service. Htc is not responding to my mails either. I have called their customer care several times but that is not helpful.

I am stuck.

MY TICKET NO. - 16IND[protected]
It has been 41 days but my complaint is still pending. You know I can bet one thing that even a Chinese company can give a better service then you people . What the hell your timeline to solve a complaint is 48 hours that means two days but still after 41 days my complaint is not resolved. I have called you people more than 10 times but all the times I have got an update that please call us after 48 hours . What is this? I think there is a sort of defect in your minds. I appreciate that my device has been replaced but by replacing my device you have created more problems for me as this device has also the same power button problem and I am not able to submit it in the service centre as the service centre people are not able to file a ticket as the error is coming defective swap. So please resolve my Complaint on urgent basis as it has been already 41 days & I am waiting for a reply.

Mera naam peeyush h mera mob no [protected] h mera htc 820 mob h mere mobail me sim slot 1 kaam krna bnd kr dya tha mene 3 february 2016 ko mob sahi krne k lye dya tha jo ki ab tk thik nhi hua h muj ko tb se 10 din bula kr mob de dete hn pr ghar jate time fir bo hi problm ho jaati h fir muj ko agle din fir mobail sahi krne k lye daalne jaana pdta h me parso fir mob le kr aaya or problm gai nhi me kl fir sahi hone daal kr aaya hu or me sarvis center se 80 km rhta hu or mera 10 thousand kaa petrol kharch ho gya h muj ko ab new mobail chahiye

I m Akshay Poddar, my cell no is [protected].
I had submitted my device HTC One E9S IMEI NO: [protected] for repair for the LCD broken on 20th Feb, 2016 at HTC service center, Malad, Mumbai.

The person their told me I will get my device maximum in 10.
During those days, I did not receive any call from the call center / service center.I was following up continuously with your team and they assured me I will get a call back on the update.

It is already 20 days over till the date i have deposit my phone at your authorized service center to repair it but still they have not received the new part.

these are the reference service ticket ID:
16INCW09ENA001340
16IND[protected]
16INCW10ENA000780

looking forward for a positive response

I Am saurabh shirdhankar, my cell no is [protected].
I had submitted my device HTC One E9S for repair for the LCD broken on 9th Feb, 2016 at HTC service center, Kurla, Mumbai.
The person their told me I will get my device maximum in 20 to 25 days time.During those days, I did not receive any call from the call center / service center.I was following up continuously with your team and they assured me I will get a call back on the update.
Neha from repair team called me & she confirm me don't worry about device.
Lot of time i will talk with your team but i don't get any good info. now i am serious. pls give me device otherwise replace my device.
Pls help otherwise i will take serious actions against HTC INDIA & HTC SERVICE CENTER KURLA.

Dear sir,
am using htc D826 duel sim..i already sent your autharaised service center.bt stil am facing the same problem again..actually the second tym am facing this problm...
am using this phone only 180 dayz...
so kindly plz replace my phone..


serial number:-CC55EYG01657

plz check the serial number...still am facing this 3 problem...
kindly plz replace my phone...


Thanking You
Mohd. Nadeem

I was buy HTC DESIRE 820 ABOUT 10 month ego in this 10 month i had replaced my headphone more or less 7 times so i was buy this type of costly phone to replace my accessriss again n again...its just a heressmnt fir us..

I had given my HTC 826 dual sim phone for camera not working and battery getting drained on 19th of Feb 2016

I was assured i will get my repaired cell phone within 8 days

But when there was no communication to me despite 10 days i called up 11th day they said they will escalate the same and will ensure i will receive call back within 48 hours.


Still all in vain i called up after 3 days and to shock of my life they told me they have received quotation for repair of my phone for Rs 17000 and team who was supposed to call me back had not called me and appologise for same

I dont understand how can they ask me to pay for phone which is in warranty by giving an excuse that there is liquid in phone may be it would had fell in water

i told them nothing of that sort had happened but they were not ready to listen now i can assume out of all this warranty is for name sake as they may be giving same excuse for all phone which would be coming for repair and would be exempting from services which they assure while selling phone

Now when i said i dont want to repair phone and want it back again not surprsing they said it will take more 10 days to give me my cell phone

HORRIBLE, PATHETIC, DISGUSTING experience with so called HTC..if this is what they give to customers then china made or low brand phone are not bad who too provide many features like this

My htc 820s device in warrnty period. but company not consider my warrnty. and also mention that your device is open in out of services. but i have never repair my device out of service center.
htc care service center report.
ticket no.16INA[protected].
Job No.RPR[protected].
IMEI-[protected].
My Contact No:-[protected], [protected]
Email.[protected]@gmail.com

I had bought HTC Desire 820 Dual for Rs 25000 before 1 year & 1 month. I dont use my cell-phone much as I am not a phone-addict. The only use I did is to pick up calls and whatsapp. My phone suddenly turned off and since then phone wasnt turning On. I went to HTC service center that is TVSE Service at Shangrilla Arcade, Ahmedabad. They informed me that my phone needs a new MOTHER-BOARD which will cost around Rs.[protected] appx. mentioned by the service center. I was shocked to listen this because Rs.25000 of Phone & its mother-board stopped working in just 1 year ??? Which kind of product HTC is selling ? Rs.25000 is not a small amount. TOTALLY THE WORST PRODUCT QUALITY is being provided by HTC. Now secondly, the service center employees were always blank whenever I asked questions. They refused me to give FEEDBACK FORM and told me that feedback only can be given on HTC website. One thing I learnt from this experience that I WILL NEVER RECOMMAND ANY ONE TO BUY HTC PRODUCTS as they are worst in service & as well as in PRODUCT QUALITY. I tried to lodge a complain on HTC website but it has a limit of 1000 characters, so it makes you to lodge a SMALL COMPLAIN. What's the meaning of buying such phones of Rs 25, 000 which can hardly run for 1 year & 1 month only??? NEVER EVER even LOOK AT THE HTC PHONES in future.

I had submitted my device HTC One E9S for repair for the LCD brekage on 19th Feb, 2016 at HTC Expree service centre, property No. 11/1, Pattalamma Temple Road, Opp. Pai Vista Convention Hall, Near Jayanagar South End Circle, Bengaluru, Karnataka 560004.
The person their told me I will get my device maxiumum in 7-10 days time.During those seven days, I didnt receive any call from the call centre/service centre.I was follwoing up continously and they assured me I will get a call back on the update.
Neha from repair team called me that I will get my phone repaired by 4th March, 2016 by friday.
However then I received a call from Pradeep from Service centre, Jayanagar that since there is delay in part availability for the original model I submitted, can they change the model whichever is available.When I said no and told that this is mental torture for customers, Pradeep shouted at me that I should talk to call centre or call on the torture number.
I want my device to be repaired by 4th March as communicated and an apology from Pradeep who shouted and misbehaved with me.
My whole family is using HTC since 10 years and people like Pradeep demean the whole brand by providing such bad customer service.