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HTC India Complaints & Reviews

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Updated: Apr 21, 2023
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B
barunshaw
from Ingraj Bazar, West Bengal
Sep 1, 2015
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Address: Howrah, West Bengal

6th of july 2015, i was give my phone to HTC cervice center to change the charging pin which was broken( it is in warranty) but till i am not getting my phone, even castomer care executive are not able to say where it is and when i will get it. at-list 5-6 time i call to customer care and more than 10 time i meet the service center. Please help me out.
+2 photos
HTC India customer support has been notified about the posted complaint.
Sep 05, 2015
Updated by barunshaw
After rise a complain of not getting my phone, a person of
HTC([protected]), I forgot his name call me on 1st of September and
told me they replace my Phone or Refund my money and give me a mail
ID(htc.[protected]@india.com) to send the invoice copy and job sheet. which I mailed on that day 5.37PM. again that person with same number called me yesterday( 4th of September) and ask me for my A/C no. of
AXIS or ICICI bank which I don't have Then I give one of my friends
axis bank account no and he said to go any of AXIS bank ATM to REFUND my
money .Then both me and my friend go to the AXIS bank ATM near about
7:20 PM and do what that person was said. but in spite of Credit my Account it can be Debited twice( amount is 14919 and 14919). then he said it happened because it is a salary account. then we go to a ICICI bank ATM to do the same and successfully do at 8 PM. and he said both the amount( 14919+14919 and my refund value 14919) total 44757rs. but till it not credited on my friend. account. and
today morning I call on this ([protected]) no 66 time, he replied
only 3 time and said because of amount is high it can be issue in cheque
and scan copy of that mailed with in 11:30 to my mailed id. but
it is yet not come and this phone no is switch off from 1 PM. I need
some strict legal action to that person who call me and harries me and
my friend and refund my today. and i want a compensation of 3000 per day if they are not refund my money today.Account no to which my friend money is debited -[protected]Attached the mini statement OF BOTH THE BANK.

After rise a complain of not getting my phone, a person of HTC([protected]), I forgot his name call me on 1st of September and told me they replace my Phone or Refund my money and give me a mail ID(htc.[protected]@india.com) to send the invoice copy and job sheet. which I mailed on that day 5.37PM. again that person with same number called me yesterday( 4th of September) and ask me for my A/C no. of AXIS or ICICI bank which I don't have Then I give one of my friends axis bank account no and he said to go any of AXIS bank ATM to REFUND my money .Then both me and my friend go to the AXIS bank ATM near about 7:20 PM and do what that person was said. but in spite of Credit my Account it can be Debited twice( amount is 14919 and 14919). then he said it happened because it is a salary account. then we go to a ICICI bank ATM to do the same and successfully do at 8 PM. and he said both the amount( 14919+14919 and my refund value 14919) total 44757rs. but till it not credited on my friend. account. and today morning I call on this ([protected]) no 66 time, he replied only 3 time and said because of amount is high it can be issue in cheque and scan copy of that mailed with in 11:30 to my mailed id. but it is yet not come and this phone no is switch off from 1 PM. I need some strict legal action to that person who call me and harries me and my friend and refund my today. and i want a compensation of 3000 per day if they are not refund my money today.
Account no to which my friend money is debited -[protected]
Attached the mini statement OF BOTH THE BANK.

I am not getting my ph after 2 month of giving it to service center - Comment #2219433 - Image #0
I am not getting my ph after 2 month of giving it to service center - Comment #2219433 - Image #1
I am not getting my ph after 2 month of giving it to service center - Comment #2219433 - Image #2
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    A
    Ashish Khokher
    Sep 1, 2015
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    Address: New Delhi, Delhi

    Htc is not returning my phone even after 20 Days . I have given my phone for repairing again on 12 aug for auto screen lining problems . They are saying lie on lie and not resolving the problem . Ticket no. - 15INA[protected], JOB NO- DEL[protected], I hope that you will take my query into consideration . You can contact me using my email ID : ASHISHK.[protected]@GMAIL.COM. and my contact no [protected]. thanks Regards Jaswant singh. [protected]
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      gpurb96
      from Jalalpur, Gujarat
      Sep 1, 2015
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      Address: Surat, Gujarat

      I have purchased the mobile of HTC model no. HTC Desire 616 five month ago which is out of service. I submitted the product to HTC service center on 10/08/2015. The service center representative asked for service charge even though the device is in warrenty period. Actually my bill is not traceable at present. My device is in service center and he says that if you present bill the repairing cost will be wiped out.
      HTC India customer support has been notified about the posted complaint.
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        A
        abk9975
        from Bengaluru, Karnataka
        Aug 31, 2015
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        Address: Bangalore, Karnataka

        HTC tech support is the worst tech support service available for any mobile services...I have my cell phone with these guys for the last 2 months..and they JUST WONT RETURN it. Its like...stealing your phone in a decent way..!! the tech support wont give any details..they wont transfer the calls to the supervisors...the service center will NEVER pick calls or call back..I need help to get my cell phone back. Please help me out here. Also, please tell me if there are any legal actions that I can take to make them pay for my loss of money and time in trying to get my cell phone back... My email address is [protected]@gmail.com, my phone number is [protected].
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          S
          srvtg
          from Kottayam, Kerala
          Aug 31, 2015
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          Address: New Delhi, Delhi

          Htc is not returning my phone even after 1 month . I have given my phone for repairing again on 31st july for back camera lens scratches and overheating problems . They are saying lie on lie and not resolving the problem . Ticket no. - 15INA[protected] I hope that you will take my query into consideration . You can contact me using my email ID : [protected]@gmail.com thanks Reagards vipul
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            P
            priteshk3
            from Channarayapatna, Karnataka
            Aug 31, 2015
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            Address: Nashik, Maharashtra

            I brougt htc 820 s in august 2015, from the fist day i have mic problem, i m told to the dealer i have issue with mic, dealer told me go to the service center, i have summited this devise to htc nashik service center from last 40 days, but the my handset not done till date, after calling to the service center they told me with in 2-3 days ur handset will be dispatched, but nothing is done till date. do needfully regards, lokesh jangid
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              S
              Shrey Gandhi , B.Tech., Civil Engg., IIT (BHU), Varanasi (INDIA)
              from Ratlam, Madhya Pradesh
              Aug 31, 2015
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              Address: Varanasi, Uttar Pradesh

              I used to own an HTC desire eye handset, which suddenly crashed while working and the touch screen didn't seem to work then. I submitted my phone at the nearby service centre (actually a collection centre because Varanasi(U.P.) doesn't have a HTC service centre), they told me that it will take maximum upto 15 days for my phone to repair and return, then they extended it to 20 days, and then to 29 days. I talked the collection centre guy and he said, "Sorry sir, We can't help you in this regards." and suggested me to call HTC customer care no.[protected]. By now I already had a one hour long conversation with those clever fellows, the only thing they were able to do was waste my time and extend the date everytime I call. I am so fed up right now because the phone costed me 40k and the honorable HTC guys really doesn't seem to give a damn. I even suggested them to provide me a new handset but they refused. I just want to know will I ever get back my phone in this birth or not? Name: Shrey Gandhi Collection centre name: Friends Collection, Sonia Road, Varanasi, U.P.- 221010 Date of submission of phone: 03/07/15 Ticket no. 15INA[protected] Job no. VNS[protected] Model: HTC desire eye Warranty: In warranty Email ID: [protected]@gmail.com Proof Attached: HTC care service report
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                M
                mohanbirs
                from Mohali, Punjab
                Aug 30, 2015
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                Address: Jalandhar, Punjab

                Sir, I have deposited my handset 2 times at ur service centre my earlier complaint ticket no is 15ina[protected] dt 0808/2015, the issue has in network drop and could not select the network manually, with the same condition my handset htc one e8 was return to me as it is, again on 29/08/2015, i dont understand why this is happening to me. Please look into the matter as u people without smart phone it not easy to work and survive, please repair my handset as soon as possible or send me the new one. Otherwise i have to look for further action if company will not rectify this problem in 3-4 days. Thanks Mohan bir singh [protected] [protected]@gmail.com
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                  Rahulvaryani01
                  from Bhilai, Chhattisgarh
                  Aug 29, 2015
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                  Address: Gwalior, Madhya Pradesh

                  I have purchased htc 526G+ online through amazon.in on 27th may 2015 . Now I'had problem in headset. Htc service centre is not giving warranty. Nor amazon is responding to my request. Both companies making consumer cheat by selling their products. Please respond .
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                    S
                    Sureshkumar.polaiah
                    from Maksi, Madhya Pradesh
                    Aug 28, 2015
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                    Address: Chennai, Tamil Nadu

                    I given my mobile Desire 816G for service in TVS HTC service center Chennai, 2 time they replaced motherboard and they said like they replaced sub board also but still the problem is no resolved every time they telling me some reasons, i really very frustrated about their behavior and no proper response. First i had sim slot problem they replaced it after replacing volume down button didn't worked and auto rotation problem. Second time again i faced the sim slot problem they said it was problem in Motherboard and replaced it after replacing the motherboard mic didn't worked, within a week again i walked to service center, Third time they said they replaced mic board when i checked the mobile in service center it self it didn't worked. Now they telling motherboard need to replaced. I think they killed my mobile they changed all the parts in mobile expect the display.
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                      Karthik Rayakar
                      from Erode, Tamil Nadu
                      Aug 28, 2015
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                      HTC Replaced my device with old motherboard that was in service before he purchase date. I want a replaced phone that has new motherboard dated after 20/Sept/2014 My original device had IMEI: [protected]. then changed to IMEI: [protected] The replaced has srl no FA495MZ06340 and I get these details First repair:- 9/23/[protected]/24/2014 Second repair:-11/6/[protected]/15/2014 Third repair:- 11/15/[protected]/24/2014 HTC unethically fooled me by giving a replacement device older than the purchase date of 29 September 2014. I want a new replacement that has a motherboard newer than 29 sept 2014. Stop fooling it's customers HTC. Give me a working device that I can use that has no history of issues before 29 september 2014 or else watch me take HTC to ground by going to consumer court. I have already filed a couple of complaints. HTC should be stopped from selling devices if they feel it is ethical to replace my device with old motherboard © 2015 Microsoft Terms Privacy & cookies Developers English (United States)
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                        D
                        devbanik
                        from Kolkata, West Bengal
                        Aug 27, 2015
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                        Address: Bangalore, Karnataka

                        I had submitted my phone to HTC service center, managed my TVS Electronics. I had tried every possible way to get in touch with the service center people, they keep on ignoring the call. I visited the store twice the phone was not still handed over to me. My phone was in warranty. I was said within 7-10 days the phone will be repaired and given to me. They even disregarded it. The date for returning the phone was on 24th of August. There is no reply from their side. I want this issue to be taken seriously, because of this i have lost business and work.
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                          Atul m kumar
                          from Haldwani, Uttarakhand
                          Aug 27, 2015
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                          We have purchased htc e8 mobile in 11 months back and its surprising on 2 occasions handset got dead and have no option but to give it to htc service centre At first instance of repair it has taken almost 1 month to repair and on 2nd occasion things are even got worse as it has crossed a month and yet there is no info provided from the htc support staff neither do they have any info regarding whereabouts of my phone. Top of that its very hard to get in touch with them also all they can give is false promises and unwanted delay I will make sure no one ever will purchase htc handsets in my surroundings
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                            manish.aira
                            from Pune, Maharashtra
                            Aug 27, 2015
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                            Address: New Delhi, Delhi

                            Hi, I purchased one HTC Desire 820s Dual SIM phone before 4 months back and this is still under warranty. On 3rd July if have submitted the faulty Adapter to their customer service center which they have sent on wrong address but still i did not my Adapter after multiple follow up with them with multiple complaint but they are doing nothing and i am being mentally harassed by them. Thanks & Regards, Manish Bansal +91-[protected]
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                              Rashmik10
                              from Delhi, Delhi
                              Aug 26, 2015
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                              Address: New Delhi, Delhi

                              I gave my HTC 616 to the service center on 21st August as the phone was dead . They had told me to repair my phone in 8-10 days but haven't received my phone yet. Now when I called them up they said that I would get it by next week. This is a very careless behaviour of HTC and is something really shameful to expect from a Brand like HTC. Mobiles are the lifelines n today's world and all my work is stuck up because of my phone but HTC doesn't even care. Is THIS THE WAY TO TREAT COSTUMERS? I purchased it 5 months back in which I have visited the service center twice. This is pathetic. I bought a micromax before this and touch wood had to never visit the service center but HTC is a big disappointment. The online chat doesnt work the customer care never picks up the call. what should I do? please HELP! and get the phone done. HTC TICKET NO. : 15INA[protected]
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                                Chandan8179
                                from Kolkata, West Bengal
                                Aug 25, 2015
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                                Address: New Delhi, Delhi

                                We have bought htc desire 820 phone from kolkata. Right now my phone has dead. We have visited htc service centre in delhi. He said your phone is not repair in this place if you still want to repair then you need to pay repairing cost. Your warranty is not counted in delhi because you had buy in kolkata. He said htc provided only state warranty. We feel the serious problem i can't go kolkata the reason of only repair to htc phone. Today i feel biggest mistake i have bought htc phone.
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                                  g.suresh77
                                  from Amravati, Maharashtra
                                  Aug 25, 2015
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                                  Address: Nanded, Maharashtra

                                  I bought a brand new HTC826 phone on 26 june, 2015. It is not working since 26th July, 2015. I went to the service center thrice and they told me that they cannot repair as this problem has occurred with so many customers. The customer care promised me get a DOA as even the service center is not ready to repair it. I called so many times after that and the customer care told that the request is pending with back end. Finally today when I called they told me that they cannot provide me DOA as it has been more then 14 days. I have submitted whatever documents they asked for. First they promised and now they are refusing. I bought this phone for around 26 thousand and i am not getting any help from the Htc side.
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                                    Shashank2020
                                    from Pune, Maharashtra
                                    Aug 25, 2015
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                                    Address: Pune, Maharashtra

                                    My HTC one ME is not more than a month old and I am facing problem of heating, Music player crashes very often and songs of playlist get automatically deleted . Gaming also slows down due to handset heating . I contacted service center for the same and they said that its working normally as this handset is having heating problem because of its processor. I even contacted live chat team and instead of providing solution they defended their product and disconnected chat
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                                      sameer.v.kulkarni
                                      Aug 25, 2015
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                                      Address: Mumbai City, Maharashtra

                                      I purchased an HTC Desire 820 Dual Sim worth INR 24500 ON 23rd March 2015. Unfortunately the mobile started giving problems immediately after usage of 3 months. The problem was with the battery getting drained and mobile getting switched off when it reached 50%. The handset was also getting hot when used for various applications. I tried to manage but the problems were aggravating and hence I decided to take some time from my busy schedule and went to the Malad service center to seek their help and submitted my mobile on 13th August with them. They took 8 days and handed over the phone to me on 21st Aug stating the phone is repaired. Unfortunately the same problem still persist without any improvement. I have no option but to take that Mobile back to them, wait for 8to 10 days to get the problem rectified and hope they rectify it thistime. Inshort a very frustrating experience as you loose all your data during the transfer of handsets. The team siiting in the service center takes no accountability. They are very reluctant even to help you remove the sim or reinstall it in another HTC handset. Can some one assist me in knowing if I can reach some responsible person in HTC to resolve my issue or should I assume that partnering with HTC as a customer was my biggest mistake.
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                                        Rupa raj
                                        from Bengaluru, Karnataka
                                        Aug 25, 2015
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                                        Address: Bangalore Urban, Karnataka

                                        Phone was about 1 1/2year old, Iit was in good condition, I just kept my HTC DESIRE 500 phone for charging, suddenly after 2hours phone is not getting switched on and started vibrating continuously also display is not working!!! I went to HTC service center RT nagar, Bengaluru, i paid 250rs for sevice charge and they said they will call me and let me know abot the problem and amount of repair charges with in 3days, after 3days they called and said your phone has problem in board, repair charge will be approximatly 11000rs!!! I bought HTC DESIRE 500 for INR 19000/- now the same brand device price is INR14000/- JUST I WANT TO KNOW THE SAME BRAND NEW MOBILE IS 14000rs!!! HOW COME FOR THE REPAIR OF THE BOARD WILL COST 11000RS ????!!! Regards, Rajshekar ph#[protected]
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