HTC India Complaints & Reviews

I purchased a htc desire u dual sim phone in the month of december 2013 from spice . my phone is not good as no of time i visited the htc sevice center in kolkata and they always make it and ur phone is ready but aftersome time it again got the same problrm i told them to replace my phone and the refuse it by saying that this step should be taken by htc care we cannot do this .so my phone is still in service center as the screen of phone is blackout and touch prblem so i want my money back or replacement of my htcphone the submitting date is 02/07/2014 at htcservice center kolkata e-mall with complain no is Q8S[protected] IMEI NO-[protected].plz reply and replace my phone

Dear Sir, I am using SBI card since three years, so far i have updated my mobile number onetime that time i have updated through online but now i am un able to change my mobile number because i lost my existing number i called many times to customer care but i didn't get proper reply from them, so that i have approached this way. Could you please change mobile number? Please find the below details for your reference and do the needful. Name:srinivasa Hariaprasad Crad NO:[protected]. Exiting number:[protected] Number needs to change to:[protected]. Thanks, Srinivas [protected]

Sir, I had purchased a HTC mobile in December 2013. during the warranty period this is the second time i had to visited there for servicing . This time i have been faced a display problem of lining . i submitted it to the service center of HTC located at Aurangabad city of Maharastra state on 20th June 14 at 10.54 A.M. After 10 days i only called them for status, and according to them it was on hold due to spares shortages. Again i called up today on 7th june and they are still unable to say the status due to spares shortages and have been kept at hold. Almost 21 days have passed and no one has taken any useful action in favour of customer. Kindly resolve this issue at utmost level. Ticket no. 14INA[protected] JOB NO. -IXU[protected] S/N- HC39NPG00149 IMIEI- [protected] PART NO. - 99HTZ022-00

dear sir please sir i am deposited a htc dezire x in kamla nagar authoried service center imei no [protected] problem i in sim card network problem service staff is not coporate properly please solve complaint thanking you shashi dewal [protected]

Hello I am Vivek Jaiswal I have been suffering a lot from the day i bought the phone. I am using Htc Desire 600. My cellphone's speaker malfunctioned 3 times. 3 times they repaired the product but with in a week it again malfunctions again. Within a month I have visited the service center 11 times.I asked for a replacement but the customer care of Htc rejected it 2 times. Firstly they said my phone was not in warranty but it was. On the second occasion they rejected it again stating that no major repairs was done to my product. They convinced me to submit it to the service center again. I did it as said but on the delivery date when received the product i found my phone speaker still not working. Again i called there customer care number again now they r asking me to wait another 24 hrs to let me know about replacement. I am just fed up with this kind of service nd attitude of htc. Pls help What further step i need to take.

Dear sir, I have purchase HTC Desire U white mobile on 27/04/2014. For that mobile I got the display problem on 03/06/2014. So i have given service center which is located in Hyderabad ameerpet, TVS Electronics LSY ESTates lane besides chermas, The Service center peoples says to me it will be rectify with in 2 or three working days, but till now the mobile was not repaired and not given any information till now. I asked them before day they says to me it will take to complete one more week. from the last one month onwards i have no mobile. So please take action againest HTC company and service center which i mentioned in above. i have the proofs for thease twos . My mobile has One year warranty. i have used only one month and one month the mobile was in service center itself. Please do need full as early as possible Thanks, Naga Srinu V

Starting here with the day dated 20 June 2014, I have a purchased HTC Smart Phone whose model number is [protected].Just within two days of it's use, I found that It get's hang-up, while its operation. It troubles the smooth functioning of the phone while operating.The next day on 23 June 2014, I decided to go to the 1st service center named-"BEST SERVICES" and addressed-"SHOP NO.-G1&G2, EXPRESS ARCADE, PLOT NO.-H10, NETAJI SUBHASH PALACE, PITAMPURA, DELHI-110034(Ph no.-[protected], [protected], [protected])". And on its checking, they found that there is a software problem in our phone inbuilt in.And they even ready to repalce the phone, but in the meanwhile the manager named-"SK GARG" there did not approve for its replacement.Then Returned unsatisfied, I go to another service center named-"OMKAR SERVICES"and addressed-"SHOP NO.-223, FIRST FLOOR, POCKET-D7, SECTOR-6, VISHRAM CHOWK, ROHINI EAST, DELHI-110085(PH NO.-[protected])".After checking our phone they also find the software problem, and they had refreshed our software to remove our inconvenience. But the phone relied only for 2-3 days and started creating problem now. Then again on 1 July 2014, we go to the "OMKAR SERVICES" for the inconvenience, but now this time, they told us thet there is a malware detected in the phone and we cannot do anything."EVEN THERE WAS A REPLACEMENT GUARANTEE AND 2 DAYS STILL LEFTAND I AM HIGHLY UNSATISFIED WITH THE HTC SERVICES OF A NEWLY PURCHASED PHONE AND PLEASE HELP ME AGAINST THIS CUSTOMER HARRASEMENT".

Hi, I am holding your Mobile model HTC WINDOWS 8S Atlantic Date of Purchase 9/8/13 from booby electronics Sector-35 -c Chandigarh. Sorry to say that being a good brand you don't have proper service centre in city.My mobile keys is not working properly within span of just 10 months, my mobile is switched off since 15 days as i lost my antenna cover.From last 15 days after submit a request for new Antenna cover not able to get the same till date.I you don't have a proper setup for customer services, why you are selling the expensive mobiles to customers? i spend Rs -15 thousand for proper technology not for the show off but yes for convenience. I request you to please replace my mobile as soon as possible as this is very much in warranty. Please i dont believe in repair as i understand your service centre employees capacity & understanding. Looking forward to your immediately solution. thanks Rashpal Singh Chandigarh [protected]

Dear sir / mam I have purchased a htc desire u last year on 13 july 2013. my cell phone is under warranty. now i am facing some issues and went to htc service center, they said they will send my mobile to gurgaon service center and then it will be decided that particular issue will sort out under warranty or not. and they will inform me that it will be covered under warranty or not. But it does not come under warranty and i didn't go for repairing the phone on chargeable basis then they will charge Rs. 500/- (Mandatory Charge)as service charge to send mobile to Gurgaon service center. chargeable cost to repair mobile without warranty would be 5500/- issues are following... 1) some white spots in screen 2) on/off switch not working properly 3) voice is not coming clearly please guide me is this cost of purchasing HTC mobile, should i mistake to buy this. My point is they should inspect first the mobile free of cost it is on me i further go to repair out of warranty, they should not charge anything for inspection. My friend suggested me to buy samsung and said well service done by it but i preferred to buy htc. I think i should have gone for samsung not htc If possible do help i never deserved that kind of service from htc SERVICE CENTRE NAME SAI COMMUNiCATION 2 BM COMPLEX GT ROAD GHANTAGHAR GHAZIABAD [protected] [protected] please do need full so that my cellphone could be repaired under warranty. regards amit [protected]

MY PHONE IS SUBMITTED TO "TVS ELECTRONICS LTD, HTC SERVICE CENTRE, CHATHURANGI, KARAKATT ROAD COCHIN" on 13 th july due to the complaint of display..they promised me to return the phone on 18 th july...now the time is over...they harrased me a lot because of i enquiring about my phone...i don't have a mobile for my excessive daily usage.i don't know where should i get better service..i trust in this compl;aint..you should take care about of your complaint...i think it is due to the shortage of spare...plz take care of this

Dear Concern, In service center of HTC there is no fixed rate of any parts like motherboard. They quote any price they want. 1 year ago when i went in HTC service center of HTC in Nagpur cost of Motherboard was around 6k. And after 1 year where cost mobile fone s getting low rapidly this service center asked 14k for motherboard saying 80% of mobile cost you have to pay whereas my device is HTC Incredible S and that is not in production also. How it is possible to cost motherboard from 6k to 14k. And when told person sitting there that cost of motherboard was only 6k year ago now it should be more less, she said they were lying. Now if one service center of same company HTC say another service center persons are lying then whom have to trust. Why there is not fixed price for all parts of phones at each service centers in INDIA. My Device is - HTC Incredible S My Name- Praveen Kr Singh

I purchased HTC Desrie SV on 4th Jan 2013 with IMEI no [protected]. Since after my purchase I had to get my phone's mother board replaced. 1st time on 02/09/2013 even before completion of warranty period 2nd time on 22/01/2014 3rd time on 17/06/2014.. 1st time change for mother board was done free of cost as it was in warranty period. 2nd time I had to literally fight with customer care executive as i was asked to pay i don't know how much % of mobile cost. 3rd time I am happy to hear that I am getting 20% discount on the cost which totals to Rs. 5000. I really don't understand what kind of mobile HTC is manufacturing and what kind of engineers is has employed that the mother board so replaced does not stand for more than 3-6 months. please help me in this regards as I has spent Rs. 21000 buying this pathetic mobile.

I recently purchased HTC desire 500. Just after using it for a day i started receive severe heating problem. The phone can't even run a single game without lags and hangs. The ram is 780mb where as on the box it is mentioned 1 gb.. I want this problem rectified otherwise I want my money back.

I purchased HTC DESIRE V T328W (IMEI NO: [protected], SERIAL NO: HT2BYPG02944) from Jumbo Electronics, Lucknow a year ago. Right after 2 months of its purchase, the set started getting switched off & on, on its own. This became a regular phenomenon where the phone out of nowhere would just get switched off and then you had to switch it on every time. After 3 months, it went dead. It stopped working and could not be switched on. It was sent to the service centre then, where they repaired the set by replacing the motherboard inside the set. Just after 3 months of that, as soon as the warranty of my phone got over, the problem recurred. The phone went dead, couldn't be switched on, showed no sign whatsoever. The service centre guy told me to replace the mother board again, and that it would cost me 8000 rupees since the warranty had expired. My question to this damn HTC is firstly why they make such a handset with no QC checks ever done on its product and durability. Secondly, when the board was already replaced in the first instance then how come it malfunctioned within 3 months. This is absolutely ridiculous. This means they dont even have quality internal parts that can sustain over time. The new board getting dead again in 3 months is highly questionable on HTC's part. Now how can a person spend bloody 8000 rupees to get a new board again, which doesn't assure you of how long the phone will work. It can go dead again, just like before. There is absolutely no guarantee for a customer to invest this amount since this thing can repeat itself time and again. Then again, they will charge us 8000. I bought the phone for 12500. In 3 months, it started showing nonsense. Then within a year, its gone dead twice. Now how and why do I invest 8000 in this set again. Not even 1/3rd of this phone's price has been covered by the user. It feels such a terrible waste of money from a customers point of view. HTC made me spend 12500 initially and now they ask me for another 8k, within a year of purchase. Great way of fooling the people. HIMANSHU VARSHNEY [protected] [email][protected]@gmail.com[/email]

I broke my HTC One S display and I gave it for repair on 4 June 2014 at HTC Service Centre, Dona Planet, Guwahati, Assam. But they still haven't repaired my product. They always respond by saying that " it will take another one week". They receive calls and say " we will call back after 5 minutes" but they don't. The worst part is they don't know how to fulfill the work promises that they give to the costumers.

Extremely disappointed with HTC.Being my first HTC phone, I am completely disgusted with the company.I purchased my HTC 501phone on 3rd March 2014, spending a sum of 17000 and am thoroughly disappointed with the quality of the product and shocked by the poor quality of HTC customer service.Should have stuck to the Sony !!! Reasons : After 4 days of purchase my earphone jack stopped working .Fortunately Chroma replaced it with a new handset since it was within a week of purchase . Again on the new handset, earphone jack and the charging port stopped working after may be a month and after which I approached the HTC service center, who did a software update and gave it back and ofcourse the problem wasnt solved so the phone was sent back again.This time I contacted the service center, 3 times, had to explain the situation to 3 different guys who advised me that they have already escalated the issue. I even spoke to the so called Manager regarding the same who claimed to have taken the issue seriously and just asked me to wait for an email regarding the same WHICH NEVER CAME! Software reloaded, device returned . Now, the fourth time I am experiencing the same Issue again .I am left with a Earphone jack not working and a dodgy Charging port. In effect I found the purchase of HTC 501 a waste of my time and money. I just feel that I am stuck with this phone and have lost my trust in the HTC customer service center . The customer care was reluctant to share the complaint number.Had to chase them multiple times to get the same. Will never go for HTC again. For reference :-My previous complaint reference numbers are 14INA[protected]INA[protected]

your customer support is very very fake.you are not provide any help, i contacted several times but every time you told that we are contacting soon related to your query.I contacted on 13/06/2014 at 11am approx last time, i told you that my service center is not call me regarding to my htc desire x mobile which is re-submitted to 28/05/2014.But you told me if they can`t contact you then i will confirm with you and them.But finally there are no response.I extremely angry about this but what can i do...

i gave my htc one m7 handset for repair last week. it is in warranty and within a year, the display, headphone jack, camera, charger and headphones have malfunctioned. its already been a week but nothing has been done. i was also refused a standby phone by the service centre. after alot of headache they gave a htc explorer phone which is as good as useless for me. even after alot of followup the issue is still not resolved.

I am facing problem frequently. My first problem was my mobile, but now my biggest problem is your service Center. They took my handset on 04-JUNE-2014 (WEDNESDAY), and told me that "We wil back to you in 2 days.". Expected Return Date is 06-JUNE-2014 (FRIDAY). Till now I didnt got any response from their(Service Center) end. And when I am calling nobody is receving my call.
Think about my position tomorrow I need to travel to other city and I dont have my mobile having all the contact details.
Today they recevied my call after huge effort of mine, and still not answered my any of the question, Now they said we will look into the request in system and will get back to you within 30 mins. Now 1 hour is gone, still no response.
And this is not happening for the first time, it is always happening. I repaired my mobile on 05-MAY-2014 for the first time, they changed some parts of mobile and withinn few week i started facing new problem. When I took my mobile and explain my prblem then they are giving silly reasons. I am not even sure whether the parts provided by them is Original or duplicats.
It is looking like, if you have a HTC mobile, you should leave your Job and only take care of your mobile.
Kindly provide me relief.

My Complain Details:-
Mobile Submission Date: 04/JUNE/2014
Mobile Expected Return Date: 06/JUNE/2014
Service ID: Q2S[protected]
S/N FA34HW102983
Part No - 99HTD032-00

Service Center Details:-
TVS ELECTRONICS LTD-CSS330-CH,
A4 FIRST FLOOL GEMINI PARSN COMMERCIAL COMPLEX,
1, KODAMBAKKAM HIGH ROAD, NUGAMBAKKAM,
Chennai - 600006
Tel No[protected]

I have purchased one HTC desire 700 dual sim mobile on 2nd. March, 2014. On 29th. March 2014 I have submitted the hand set to service centre for repairing for the problem of call drop, call rejection network problem etc. After continuous follow up I could able to get the Mobile on the end of April. The mobile I recd. from Service Centre is having the same problem as it was.
Again on 13th. May, 2014 I have submitted the Handset to Service Centre again, & till date I have not recd my handset back.
Daily I am comtinously following up with the Customer Service & escalation team but not getting any positive response from any corner of HTC.