Nov 21, 2017
Updated by Elish T I had a nightmare experience with Hyundai Car – Grand i10 Sportz (Petrol) 2016 model. It so happened on my daughter’s third birthday (19th Nov’2017), we all as a family thought of having a nice dinner outside to celebrate the special day. Never in my dream I thought that all our planned activities will be shattered and will experience a life threatening incident for the whole family, which include both my daughters, parents and brother. My elder daughter is 3 years old and younger daughter is 10 months old.
We all started the journey at 1710 hrs & drive through the Hosur Road (NH7), when a passer-by signalled that our car was leaking. We were embarrassed, but we took the car on the side of the road and stopped the car on the highway with emergency lights. We were able to observe some liquid dripping out in front of the car, we thought it was an engine oil, but to our shock it was fuel (petrol) dripping down. So we immediately stopped the engine, asked all the family members to get down in the middle of nowhere. I immediately called Hyundai RSA toll free number and registered a complaint. They gave a complaint reference no. X[protected] and also mentioned that their towing truck will reach the spot within 60 mins. I had moved my family members far from the car, to avoid an accidents due to fuel leakage. I would like thank the Good God that nothing happened to my family and the car. I do not know, if a passer-by with cigarette or small spark from battery was enough to kindle a fire. After an hour the towing truck came & took the car to Himavasini Hyundai service centre. And later I understood from service centre that a Rat had bitten the fuel hose.
In all this situation whom to blame if something would have happened to my family! the rat who bite the fuel hose, India’s 2nd biggest car manufacturer who comprise with safety of their customers by using rubber fuel hose instead of metallic pipe to reduce manufacturing cost or me who thought of spending quality time with the family. If you say you should keep your surrounding clean & avoid rats… than sorry this is India and I am in Hosur, where rats are too common… and, they are fond of warm engine area in cars. Is it not the responsibility of car manufacturer to design the cars as per environment and surroundings?
· Then, why is that Safety of customers is not given the priority?
· I was able to experience one of the Safety issues, I do not know how many such issues are there in Hyundai car (especially the airbag, etc.)…?
· I am not the 1st person to experience the issue, when I browse through net, I was able to see minimum 20 persons have complained in customercomplaints.in (Indian consumer complaints forum) starting from Jan 27, 2016…and they also mentioned the Hyundai Motors does not respond… Not only that I have enquired minimum 4 persons in Hosur area who have the experienced same issue. And why is Hyundai Motor still not acting on the issue?…So that some more innocent customer also experience it and should end in a fatal accidents…?
· Even if I replace the fuel hose with the new one what is the guaranty that, once again the I will not face the same issue..?
· Why can’t the company replace all the rubber fuel hoses with metallic pipes…?
If the issue is not sorted out, I would be taking a legal action against the company…!
I will not compromise on safety of my family
Regards,
Elish Tatpati
