May 12, 2022
Updated by Brijesh15 Case (1) I Purchased Creta1.6 CRDI SX+ Chassis no. MALC381ULHM228362 from Shivnath Hyundai Show room Shivnath Commercial complex GE Road Supela Bhilai Chhattisgarh India in my wife name (Smt. Anuradha Singh). From same date Clutch was very hard to press, when I complain to seller and during 1st service of my Car, they replied me no its ok and Creta clutch is Hard as you have and it is no issue, but they not provide any thing in return to me, I also think they are selling many cars, they can't cheat and lie. But its to hard to operate from 2017 I did complain almost every time for clutch issue during free service but they said its ok, normal. But in 05th April year 2022 during Paid service they (Mr. Ashok service engineer) said your clutch is very Hard and you need to change it, after change it will very light effort to press, then I asked them why this issue was not noticed by your team in service center during free service as I complaint many time after purchase car but no response that time, now asking to change because its hard to operate.
I understand if service center team was noticed seriously that clutch issue was resolved that time only in the year2017, but they don't, because if they accept this issue in year2017 then new parts was installed by them on there cost including spare cost, so they simply Denay and shown to me that clutch operation is in good condition. Now they Asking to change because the cost of spare and installation cost need to pay from my account, and they will earn money.
My Car was single hand use by my wife only and only in city for drop school and pickup back to home, and marketing for home from local market. From 2017 to till now my Car was run 51235Km (that is in 5years), in March2017 service center team Mr. Ashok told me please change your clutch system its too hard to operate, I asked it should be changed by Hyundai free of cost not by me, because many times i remined your service team for this issue in previous years, they said it is normal, now you(ashok) said its need to change. Then Ashok said sorry its not under warranty anymore, you need to Pay.
Of course I don't have any written evidence for my complain, but Are Hyundai instructing to their seller and service center to provide this type of service to the customer and cheat to the customer, if not what kind of action your going to take against this kind of fraudulent and cheater seller and service centers.
I really filling same I buy Hyundai Car.
If you have any query you can contact me in +[protected]my mobile no. in Indonesia as I am working outside from India), I insist/proposed to change clutch system in my car by cost own by Hyundai
Car Seller address- Shivnath Hyundai Show Room, Shivnath Commercial complex GE Road Supela Bhilai, Chhattisgarh India.
Car service center address- Shivnath Hyundai Service center (Jaika Automobiles Pvt. Ltd.)-84 Industrial Area, Near Kakku electronics, Bhilai Chhattisgarh 490026, India.
Case (2) During Paid service of my car in 05 April2022 they wash and clean my car, and told me your car windows glasses is have watermarks, thats why our team done rubbing to clean window glass, after take home car i realize that they badly rub the glasses and and glass have full of rub scratches, looks very bad. Hyundai can check by specialist and then know by them selves how bad they damage my car glass. I insist/ proposed to Hyundai take action on this and replace my car glasses in their own cost.
Car service center is same as I mentioned in Case(1)
My email adress- [protected]@gmail.com
