Hyundai Motor India Complaints & Reviews

This is regarding my Hyundai GETZ bearing Reg. No HR51S6197. I have given this car for service at Capital Hyundai Sector 63 noida. I have opted for pick/drop from Gaur city noida. I said to adviser Deepak Rawat that there is no problem in the car and routine service is required.Car was delivered same day in the evening.

As this was long weekend so I drived the car on 19th April. I have noticed that clutch is getting free and I was not able to change the gear.So I called the executive / Manager Deepak Rawat/ Mukesh Rana and explained them that there was no problem before service and why the problem appear after service. They take me car and does not give any job card/slip for the reference. They picked the car at 10:00am and up to 3:00 pm they did not tell me what is the problem and at 03:00pm Deepak called me that both the cylinder are not working well so need to be replaced and it will cost around 10000/- rupees. I request them that it was working perfect before service so it is not possible that both cylinder start making problem at the same time. I suggest them to check creating pressure by manually pushing the clutch paddle, but they refused.

So I requested them to deliver my car so I will fix this problem in another service center. They said we can not deliver the car. I made more than 15 to 20 calls to the manager, but every time he said that driver is on the way and will reach in 5 minutes. I waited from 03:00 pm to 5:45 pm, after that I visited the service center and found that car was there and the manager was making fool of me. I have signed the required document and share my comments in the job card. You need to check those comments.

Finally I went to local service center. He checked and found both the cylinders are OK and tried to make pressure by manually pushing the clutch paddle and problem was resolved.He charged me only 400/- rupees.So you can compare your adviser/Manager /mechanic with the local service center mechanic, he was loyal and very friendly. I am using my Hyundai GETZ car from last ten years. I keep on servicing at Sunrise Hyundai parpargunj, without any problem and staff was very friendly and co-operative. However my experience with Capital Hyundai service center is

Both the persons where:

-Very unprofessional

--Extremely unknowledgable

--Very rude in talking

--I was totally unsatisfied with the service

--They tried to cheat the people.

--Without check the car after service, the car was delivered without checking.

I suggest proper action should be taken so that they do not cheat others.

Hi team,

This is to register a complaint pertaining to the local “car tyres” which you guys have provided with a brand new hyundai car.

To tell you in detail, i bought a new car yesterday dated april 17, 2017 (Monday) from orion hyundai and didn’t have to check the “car tyres” knowing the fact that it must be of a well-known brand and everything.

I was completely taken aback when i actually noticed that the car tyres were unbranded, a brand that i have never heard a name of. This was really shocking because i never had to write an email such as this to hyundai for such a tiny thing.

To let you know, this is my 3rd purchase from hyundai and the experience had been world class until this happened to me.

I would really appreciate if you call me and discuss this over the phone urgently. Thanks.

Name - hunny bajaj
Mobile - [protected]
Car purchased - creta e plus crdi - 1.4

Hyundai othorised Service center has charged out side change rs 800 which was not justified.it should be justify that what work done outside. After parts replacement/service car should be smooth running, but no change in car smoothness.Ac works normally but after the work car cooling should be more than previous. Some parts which were required I ask to service adviser to replace them and he gave a estimate of rs 8000 but estimate increase up to rs 15000 thousand, parts which to need to change were same .I am not satisfied now . Last time my car serviced at same service center and I was fully satisfied with work and replacement of the parts.allmost problem resolved, but now problems which were before the service are remaining same. so please go with the estimate and replace those parts which are required to be change according to costumer not as service center and their Will. I have paid Rs.15000/- but problem becoming same.it should be resolve as the changing of parts. Unhappy

Hello, My name is Saket Moradiya from Rajkot (Gujarat)
i was travelling to Junagadh near by 15th of March, 2017 and my car suddenly not stop acceleratoring.. speed was going to reduce. I visited Shiv Hyundai which is held on Junagadh. They checked My car for 3 hours and Did not Find any problems after that they check for test drive and Damage of my car from Behind. They didn't hav Licence also.. and when I asked for that Damaged they are Blaming on Me and for 3 hours check my car they took 500 rs Service charge from Me.

I really disappointed from Hyundai. Worst Service ever. I booked verna car before this incident and Cancelled after that behavior from Hyundai Staff.

I requested to Repair my damaged car and return of My Money.

The Damaged of my car pics here I attached with.

My car was under service in V3 Hyundai for LPG blockage issue from 29th March 2017 Onwards.
Service Advisor name : Sathish ([protected])

First two days he analyzed my car and he come up with a proposed solution for the issue on 31st March 2017. He suggested to change “Air Mixture”.
But the item is recently changed for the same issue. The cost will be around 9000 Rs. For the same issue I changed this during last time service (Nov 2016), So I said the particular item is already changed recently, So I Asked him to check for the warranty.

After that whenever I asked for the Car Service Status, He said that, “We are working on it, You will get delivered by tomorrow”. The same status I will get each and every time.

After a Two weeks later, He found a new solution for the same issue. He suggest to change the “Switch controller”. It will cost around 17K.

How many solutions your team will have for the same issue. The entire Kit will be less than the proposed solutions.
If your mechanics are not able to find the exact solution for the issue, Then really they are trained?

If Switch controller is the exact solution for the problem then, Why they changed the Air mixture last time & This time also your mechanics are suggested the same solutions for the same initially. Since the “Mechanical Part” is recently changed and it is under warranty, They found a new defective item.

So now suggesting to change the new item which is not in warranty will cost around 17k. If this is the real defective item, then why I paid around 9k for Air Mixture Change.

Either the mechanics working in V3 Hyundai doesn’t have enough training to identify & fix the issues, Or they are trying to achieve their monthly target amount.
My assumptions, Irrespective of the issues and the corresponding fixes, They are working for their monthly targets, So they are suggesting the customers to change the items, Which is really not required to change to achieve their targets or Their experts not enough trained to find the issues and solutions.

During Nov 2016, V3 Hyundai charged around Rs. 1, 45, 000 for the accident service
Dec 2106, Rs. 16K for general service
I am not sure how much I have to pay for this time.

Please check about this issues and let me know the solutions for this.

Dear hyundai team,

Am overhelmed with your responses and call back from customer service with a well written draft. Please stop all this non-sense. This is 8th time am posting my concern in this forum, still no response from your end. Is this the way the hyundai work? No response not at all bother to respond and refund the amount to a customer. Do you still think will i be purchasing a hyundai car in my lifetime? Just let me know will you refund or not?

Dear Team,
I went Hyundai service centre on 6th April (vehicle number DL10CD9962)
I am totally unsatisfied with their servicing
Firstly I had not not received my car on due date and time and also lost my one goggle there
While my complaint no one ready to answer on the same
I except at least proper response on this as Hyundai is big car company

Please help to get the issue resolution asap

Currently service centre team are saying that there are 20-25 person in service centre hence anyone of team can take it and not possible to trace them
How can this possible that such huge service centre there were no CCTV footage was there

I hope better cooperation from you

Your customer
Vibhvendra Kumar Singh
[protected]

Hi,
I am using your manufactured Verna 1.6 I met with an accident last week and many parts of my engine got damaged including fuse box, batteries entire wiring which is to be replaced and the car got damaged from front in a bad manner and currently lying in workshop but i am unable to understand that if you as company charge premium for Air Bag model and when we met accident that premium paid for safety is not covered in vehicle now please do let me know if my death would have happended at time of accident what responsibiltiy ur company has. I think this is a big issue and it should be raised to media for your non-quality product sales in India kindly confirm the way that your company is serving the issue on priority or else i would be forced to take necessary leagal and meida action against your brand.
Your Dis Satisfied Client
Sandeep Motlani
Ph - [protected]

We have a hyndai Creta car we had sent our car for an annual service appointment we were told that the brake pads and disc are worn out need to be replaced which costed us 11000 and rest everything was okk within two the car started giving problem we sent the car to the chunnabhatti hyndai service centre they said clutch plates need to be replaced which will cost 35000 how can a clutch plate get spoit in two days
Every time we send our car to this show room they come up with some issues and cheat us I need a complete explanation as the car is defective or the service centre people are trying to cheat us

Kindly in this matter on urgent basis
Mho1by 9426

Date 14.4.2017

Complaint Gear box shaft broken

Registration ---HR 01X0304
I10 Era 2008

Today morning while going to office All of a sudden my car stopped, On check up mechanic told problem in gear box.
On opening it is found that gears are ok but main gear shaft is broken.
My two questions are, requesting for help
A. how the shaft is broken ? Investigation needs at your end. As it is a very very rare case
B. Shaft is not available as informed by Hundai show room people.
May please help.
Today evening I called at your CC talked to Sh. Vista . but he also could not help much.
Regards
Tejinder Singh Kainth
Additional General Manager BHEL
Haridwar .
Mob [protected], [protected]

My name is Mr. Deepak Mahajan
My car no. Is gj05jp3892
I was purchased this car for my daily -150-200 km used
I paid for eon era+ but I got only eon era
As per sales person no difference between thease cars I explain him by seeing brochure it's central loacking different
I informed about noise in car below of stearing side very next day but sales team from navjuvan motors navsari-gurat they ignore my complain
At the time of my - 1st free service I logged complain for the same due to this reason they gave me car after 2 days but sorry to inform u problem was not resolved next day of delivery I again shown but they even not ready to except my complain
So next 2nd service I given my car at surat service Centre with same noise issue
They do service and return but problem was not resolved after so many visit to your service Centre at surat navjuvan motors they puts my car for almost 15-17 days and income me to use it may resolved they even don't confident but actually it was resolved I don't know what they do but noise issue resolved

During those period my 3rd free service also done
Now I am in paid service period
I gave car for paid service with complain gear strutting issue as well as Ac calling issue I was charged for oil, Ac filter, greeting, some waxing on engineen, black pad (I am not registered complain for breaking as its working OK but hyndai people scared me about breack pad, due to secure side I was agreed), I was paid what amt they ask for, but I registered complain about Ac calling issue it's off after some time, after some days again I visit service center now last week they changed some radiator which cost around 2875.00 is was replaced and give me car without taking money and say if problem was resolved you have to pay I was agreed sorry but today Ac not working again I visits at service Centre and shown to your technical in charge as well Mr. Deepak they again inform me to leave car which I denied
Dear sir/madam my car is not for trial and error work for your team or not for training purpose
If you wish put it from me.
Or
Now I am using and I will using this car without using Ac, gear changing issue( you can ask your driver mR. Deepak also. He checked issue is there, )
Till
I will not getting replace
I am ready to purchase upper model hyndai eon by paying difference

I will register my case at consumer forum on[protected] as tomorrow(aambetkarji jayanti), Saturday and Sunday they are close(consumer forum)
Your prompt action will be highly appreciated in this matter

Escalation level 1
Next I will write complain to Mr. Y k hoo your choice, service head
Humble request to replace this car or refund I am fan of hyndai car you can check your record I have 3 hyndai car only this car harness me and dealer cheat me by giving wrong car era instead of era +

I can provide my invoice which created with era plus, I can provide you my rc book smart card which shows this is era plus and I can send you snap in which it not shown as era plus

Regards,

Deepak Mahajan
SSS-Vapi

Sir,
I have given my I20 Reg No-DL1CP8760 for FCC(Free Car Care Clinic) on 7 APR 17 around 1200 HRS and promised delivery at 1630 HRS . At the time of delivery I found out following points and informed to Mr Devender (Service engineer)
1)Car was not cleaned properly
2)Bottom base of car was not cleaned
3)My car's Front bumper was damaged
4)My car's horn was not working properly after servicing

After which I had to wait another 2and half hours to get my car ready. And when I gave a written complaint to Manager he responded with "Sir no body is going to read this complaint/Action it". By this time i got know that my complaint is not forwarded for futher actions.

Eventually one of thier customer care executive called regarding feed back details of servicing done by them, when I explained her about the matter she said" Give me 10 mins I will come back to you". Till nobody has respondesd to my complaint so thereforeI decided to do it here.

This is complaint for POTHENS HYUNDAI TRIVANDRUM from where I brought my Creta.i met with an accident and gave for bodyshop repair.At the time of giving vehicle it was informed to me that ur insurance is bumper to bumper and u will be charged 1400.They started their work without any further call/communication and when I went for delivery of vehicle they gave me bill of 6702.In between nothing informed to me dat u will be charged more.Now they are not delivering my vehicle and I am without my vehicle for last one month due to mismanagement created by pothens

Dear Sir,

I have procure a i 10 for Bildal Hyundai Rudrapur in the month of July 2016, and from starting some i am facing problem of self missing. Some time i have logged the complain and handover the vehicle to Bindal Hyundai but still problem is not solved.

Dear Sir -- I am very very disappointed by Hyundai. So request you please do needful asas

I went for my car service Hyundai Accent at Berkeley Panchkula authorised dealer of Hyundai. However, i went out with a problem created by Berkeley which would cost me Rs. 10k. My right rear door window machine was damaged by them and their service advisor did not have the curtsey to say sorry. Car delivery time was 4:30 pm but was delivered @6:30 pm.
Hyundai has associated with a dealer whose dealership was revoked by Maruti Suzuki overnight as they were doing fraud with Suzuki through their Panchkula dealership. I curse them for & pray to god for their downfall henceforth. May god teach a lesson to hyundai and Berkeley so that they are not able to do damage to any person.
Vikram

I bought creta 1.4 diesel on NOV 2 2016 from Capital Hyundai Noida Sec 63. i found issue with breaking system of Creta. When you press hard break on Creta at the speed 60-70, breaks vibrated and pushes leg as jerk.
it is more risky when are we driving it on any under construntion road or any speed breaker

At the time of service i asked service manager to check this but it is not fixed. Hyundai is putting my like in risk with this product they should took it back and gave me full money back

Ankur
[protected]

Respected sir/madam,
I am facing very hard by buying the hyundai i20 active in registration no. As01-bx 8938 (Chassis no. Malbm51blgm234128 & engine no. G4lagm980578 due to ac problem. Details are furnished below:
1. Five times i visited service centre for rectification ac of my car. As i have reported earlier in

Ref: service request:[protected], gold2017 on hyundai & to you

I got back my car back on 01/04/2017 after 4 days for ac problem appears to be fixed for the time being (Albeit a lot of struggle) & said that ac pipes were block during manufacturing also charged me rs 700.
But they did nothing (Report enclosed) & the same problem created again on today (05/04/17) feeling there is no any cooling effect.

Hope look into the matter seriously.
Thanks a lot.
Customer of hyundai i20 active
(Novneeta deka)
W/o n. C. Deka
Dated: 30/03/2017, jalukbari

Engine work was done by parashar motors Palwal one and half year back after few months pick up problem started I visited many times for the same problem but they did nothing
For the same problem I visited a one motors ballabhgarrh in Feb 17 they did engine work again the same problem of pick up started I have so much harassment and loss of money
Please solve the problem
Dr SAdhana gupta
Palwal Haryana
[protected]

Dear Sir
I had booked a car on 29.02.2016 through Samrithi Hyundai Ambala given draft of Oriental Bank Of Commerce No.609436 Rs.714538/.Favouring CSD Public Fund A/C Main payable at Ambala.
The above draft has been paid on 25.03.2016 in the a/c of CSD Ambala Cantt but till date I have not received the car.I had written my particullar Ex Sgt Nagesh Dwivedi at the back of the draft.I am presently manager in Oriental Bank.When I enquired about the draft in my obc branch at Ambala Cantt noticed that some one has written Hav.Sheeshpal with pencil below my detail at the back of the draft.
I complained thrice to Area Manager CSD Ambala they tooked matter to Smrithi Hyundai but still car not delivered to me.
Sir kindly help me and do the needful so that I may be able to get the car.

With Regards

Ex Sgt Nagesh Dwivedi
Ser No 666036f
Manager
Oriental Bank Of Commerce
Kosikalan Dist Mathura
Mob:[protected]

I have dropped my i10 car at your sanjay hyundai bhosari for repairing on 25th january 2017. As on date i can't get exact status for when my car will be receive after repairing. Every time your show room person saying after two week it will be receive.

Please let me know when i will get my car after repairing.

Really i am fed up.

Please look in to the matter