Hyundai Motor India Complaints & Reviews

We planned to purchase a new Santro GLS which costed us around 4 L. We already have a Hyundai I 20 and we were offered 20000 loyalty bonus. We deposited 70000 advance on 2nd August 2012 and booked the car. We got our loan sanctioned from PNB and got the draft in the name of Himgiri cars pvt. Ltd.

Yesterday, 4th of Aug, we went to the showroom at Wazirpur to complete all the formalities, like Address and Identity proof for registration, Insurance (cover note) of the latest insurance of I20 and the RC. We were told to come on 5th Aug to take the car. Now we have been sitting at the showroom for almost 6 hours and the car is still not delivered.

Now at the last hour we have been told that they need the insurance copy and not the cover note. We arranged the insurance copy from the insurance company, and now we have been told that the insurance should be 6 months old (min). I am quite shocked to hear this. We should have been informed of these terms beforehand and then we would have seen the option whether to take the car from Hyundai or not. Now to increase the harrassment, we have taken the money back from Himgiri and would need to get the draft from the bank again favoring towards another car dealer.

I purchased a new Hyundai i20 car in the month of February 2012.

The level of service meted out to the customers at the Hyundai Service Center is absolutely pathetic.

I had a minor accident with my Hyundai i20 and had given the vehicle for body shopping at the Hyundai service center. Upon receiving my vehicle back, I observed that the cluster glass was not cleaned properly and had lot of spots on the inside which could not be cleaned.

In my second free service, I told the service center guys to clean the glass. They initially refused but then upon telling them that it was the fault of the body shopping guys, they agreed to clean. When I got the car after servicing I observed that the cluster glass was broken. They told me that if I need to get it fixed, I need to replace the cluster glass and pay for the same, for a mistake of theirs.

I raised a complaint but no one has ever bothered to get back to me with any response.

ABSOLUTE pathetic service.

-Anup Nair

Dear sir/mam,
Hi, I am tarun thakral from new delhi, india, I have bought a verna fluidic/CRDI/1.6/SX white color, chassis no MALCU41ULBM034185*K , engine no D4FBBU010859 , RC no DL4CAV7711 by the name of Tarun Thakral on 21/oct/2011 from samrithi hyundai ambala, I have been facing some problems in the car since that very month only.
Within the 1st month, the paint of one of the alloys started peeling off n I showed the same...

I am deeply disappointed to lodge a complaint against your service centre in Chennai Saligramam branch DSC Hyundai, wherein i had given my car for service on Sunday 26th 2012 with just 3 complaints: 1) AC cooling to be checked 2) water refilling in the wiper 3)number plate to be changed
WE were assured of resolving the issue and delivering the car the next day evening on Monday 27th 2012.
Sadly speaking there was no news from your team until Thursday morning regarding the delivery. It is only after repeated calls and complaints with the service centre , did we get the delivery on thursday evening. To my shock, the delivery was done on such a haphazard note that none of my complaints were taken care off. For your info, the number plate was not changed, water not filled in the wiper and the same not checked, ac cooling problem still remained and moreover to addon, i was rather surprised to see the amount of dust still lying in all my ac blowers which clearly indicates that the car service was not done despite retaining the car for service for 5 full days.
On speaking to the Manager Mr Selvam, and one Mr Jaffer they had nothing to speak about but of course the payment of a huge bill of Rs 10500 approx.
Now one can wonder what was the bill all about!!!!!
I am now urging to take immediate action against the service centre as i have informed them that the payment shall be made only post receipt of an apology letter and compensation for the the unnecessary and unwarranted mental trauma given by the center

Have extremely bitter experience of Hyundai Post sales service experience from Hyundai dealers.Have had owned Maruti for 10 years superb service experience and addressal to problems,however its just the opposite for Hyundai cars.Have changed from Sharayu Hyundai to Ritu Hyundai but no change.Unable to resolve problem, no quick response,no post service follow-up.Fed-up with the service level of Hyundai car dealers.Next time I change car definitely it will not be Hyundai

I am Vinod Tanwani, customer of Hyundai.
I bought Santro Xing, GL Plus from Mithila Hyundai-Mira road last year. (MH04 ET 9443)

I am extremely unhappy from Mithila Hyundai's service.
From day one whatever they commit they don't act. I am not giving any minor detail as time has gone and I will not get those minor things.
But I will explain major points, which I am suffering most.

When my car's insurance was expiring in May-2012, I got email (along with so many calls) from Mithila saying that "If you will renew car insurance from Mithila, we will give you bunch of benefits" and they sent one excel sheet which included free oil on every paid service.

When I went to opt paid service, I asked them for free oil as per their commitment, I got shocking answer from Mr. Diwakar, who looks for insurance at Mithila.
He told me that we don't give free oil as we sent you that offer with star (*) mark, he added that we just wanted to aware that we provide oil on AMC, which every AMC customer gets.

I am very sure that at the time of insurance renewal executive used to call me and they used to tell that we will provide free oil every time you opt for paid service, now Mr. Diwakar is saying that we did not give in writing, whatever we gave in writing is with star (*) sign :(

I really feel like I cheated from Mithila Hyundai, Whenever they wants any business they commit so many things and when we want any service they don't give proper service.

IWe all know that star (*) sign without its description is sign of hidden cost or hidden thing, in this era star (*) without its descriptions is undetectable and against consumer right act. And Mithila Hyundai is still living and cheating their customer with these type of signs

I got excel sheet which they sent at the time of renewal of insurance, along with so many calls with so many promises.. I am not getting any service as per their promises, but I am getting foolish explanations like, this is just awareness, every customer gets this services :(

Another concern is whenever I go to Mithila Hyundai for opting service, I have to wait for 20-25 minutes to get my turn, every time they are with short of resource who can attend customers, service office is very small with low class walls, low call stickers which throws very bad smell, Its very hard to stand in their service department office for 5 minutes,
You should also visit Mithila's service department to see how low class they have maintained. Mithila's sales department is so good and they offer water, tea etc, but service department is so low class, that thing itself explains that they are concern about sales more not after sales services.
On the wall of service office they have written bunch of promises which includes they will attend customer promptly, but its not fact.

Regards,
Vinod.

THE WORST CAR SHOW ROOM U WILL EVER SEE ,MOST ARROGANT PEOPLE , THEY NEVER FULFILL THEIR PROMISES , ANT TALK VERY RUDELY , THEY CHEATED ME BY PROMISING INERIOR WORKS OF THE CAR AND NOW THEY ARE NOT DOING IT AND AFTER MY REPEATED CONTACTING THEM ALSO THEY SPEAK ROUGHLY AND DONT EVEV SHOW THE LEAST RESPECT TO THE CUSTOMERS. MY HUMBLE REQUEST TO ALL PEOPLE IN THAT AREA PLEASE DONT BUY ANY CAR IN THAT SHOWROOM .THE WORLDS BEST CHEATERS.LIERS AND ROUGES. .

I have purchase new I-10 from Garve Hyundai Wadgaon showroom this people is not a profession people the have committed some offer but not given as per same , not given proper service , not proper communication , delay in car registration work , not handover all documents and all accessories on time only commitments. My best suggestion is don't buy car from them buy from other dealer.

Dear Sir / Ma'am,

I have been watching your show and i know that you are the only one who can help me now. We purchased an i-20 magna in feb 2011 and since then we have been suffering to the core. The mileage of the car is terrible. The company promises a mileage of 16 kmph on the highway , so it should give around 12-14 in the city, but my car is giving an average of 6-8 kmph persistently in thew city. I have complained about it a number of times and even at the time of first service, spent as lot of money testing the mileage but nothing really happened. I am fed up now and want the company to do something about it! please help me..
thanking you...
Neeraj Sharma
[protected]

Dear sir,
I have an i10 magna model with an extended warranty whose scanned certificates with terms & conditions I have attached with the mail. The car had a problem with its rear wheel bearing and needed it to be replaced. But the concept hyundai, Narol, Ahmedabad. said the same is not covered under warranty and only engine and gear box are covered. But one look at the T&C of the certificate tells us that it is not the case. I have also a mail from concept hyundai saying the same thing and denying the warranty being applicable on the bearing and even saying that I was offered 50% discount which I was not.
So, please, Take the corrective actions as this is very inconvenient for me and very shady business practices on behalf of concept hyundai as the warranty clearly covers both parts and labour for the bearing.


Maya Ramesh Agarwal
Regd. no. of car: GJ1-KC-4255
VIN NO. MALAM51BLAM563213
PH: [protected]
E-MAIL: [protected]@gmail.com
Images:
1- http://imageshack.us/photo/my-images/210/dsc00003nl.jpg/
2- http://imageshack.us/photo/my-images/696/dsc00001ka.jpg/

I have a Hundai Verna Fluidic 1.6 (top most model in Manual). The quality of Verna Fluidic is very poor. Its soft suspension is pathetic on Indian roads.
10 Days before my Fluidic AC stopped working with in 8 months of purchase. I placed a complaint at Hundai's Customer Care but i was surprised when i did not got any response from this MNC. As per one of the Authorized Hundai Dealer "Yes Sir, Quality thori to halki he baaki Hundai ki gaariyo se".

Suspension Quality : Very Poor
After Sales Service : Very Poor
Interiors Quality : Poor
Car AC : Pathetic
Hundai as a Brand : Poor
Worth to Money : Poor
Cust. Satisfaction : Zero

Regards,

Siddharth Jain
Mayur Vihar, New Delhi
[protected]

I have purchase car in 28/12/2010 & car has been run only 4800km but car having alot of problems(starting prolems) i have complain so many time to aldiam dealer but they are not taking properly to resolve the issue due to that i am facing alot problems on the way(during driving).

So kindly resolve the issue immediatly Mu resistration no. GJ6 Ed 1349.


Pramod Gupta

Mob.[protected]

My cousin bought new car in December 2011. Its been only 7 months and we are tired of facing problems related to our new car. It just doesnt starts. From these 7-8 months, its been to the service center every month except March 2012 and May 2012. The car just does not starts and if it fortunately starts then you never know when is it gonna turn off. We are tired of visiting the service center so many times and whenever we ask them the problem they say even they are not able to understand it. They never solve it and just come and deliver the car without solving the problem. And the circle starts again . We have been begging them, ordering them, requesting them to please take this car away and give us a new replacement or our money back, but no one is bothered. Please help us as soon as you can. It would be kind of you if you can also contact us on our number which is [protected].

Dear Sir
This is regarding my car registration number UP 78 AW 4015 . i have called and mailed your so called prestigious company regarding the issue of low mileage 4 km per liter for past 6 years . i have shown my car to almost all the dealers and none of them have been able to fix the issue rather they have changed sensors cam shaft and god knows what else but the result remains the same .i have paid at least 50 thousand in repairs . after 2009 i stopped getting the car fixed as i could not afford to get the car fixed for the same issue that they could not find a solution for . last month i showed the car to JSV hyundai lucknow and they changed the map sensor saying it was broken but i know it as i was standing there and while taking out the sensor they broke it any way i paid for it but even after the change the issue remains the same now i have been told that the O2 sensor is not working hence another 7 or 8 thousand i have to shell out . i am now not going to pay a single cent as your dealers keep changing parts but to no effect on finding the reason why the contraption that you call santro is giving me a low mileage , after the dealer has made money by changing the parts the mechanic comes quietly and offers service outside the authorised service station . i must admit it is a well oiled money making racket . i have decided to send the car as a gift to your chairman as i cant sell and buy a new car and neither can i afford to drive such a luxury car. further more you will see a nice letter from the consumer court where you explain to them about the mental torture that your company has given me and look at the fine print that you make customers sign to wriggle out of issues like these.
Also you will see this letter of Facebook under the section i hate hyundai . if you still have any more excuses as why my car can not get fixed pls feel free to call me at
once more thank you for selling me a contraption that even the sultan of Brunei cant afford to drive

one more request pls request your customer care reps not to say i understand your problem and will so everything to help me and then end the call with that they will not be able to help me as they have no authority and also they cant understand my problem as i am the one who is paying for the repairs and the petrol.

Siddhartha Gulati

HI,

I found too bad customer service in the Advaith hyundai show room located in Rajajinagar. I am having a new verna fludic,but there was a problem in reverse sensor but they replaced it. But i asked for an free body wash because i left my car for 2 days it was become dirt but thes guys told directly to the face that it is chargeble i.e i should pay for it.

There is no complementry gift from the company till date, they even not provide the tissue paper till date.
there is no customer satisfaction in this Advaith hyundai showroom.

From

Manjunath
[protected]

Hi,

This is Abhishek Lohia resident of Dibrugarh. Around 7 months back i bought a new Hyundai i-10 Sportz model from Hyundai Authorised Dealer i.e. Borah Hyundai, Dibrugarh. From last 20 days i am facing a problem while starting my vehicle. I have taken the vehicle to the authorised service centre where they derived that the battery is faulty. The service centre personnel said Battery responsibility is not there's and asked me to visit Exide dealer. I also did that, but to my disappointment the dealer could not help me. He said please take the same to the car dealer and he will not be of any help. I again had a talk with Customer Service Associate of Hyundai and they suggested me to take the battery to their another dealer which is 50 KM from my town. I asked her how could i take the battery as the car is not starting. Then she said it is your problem Sir. I have also registered the complain twice in Hyundai Motor India Limited official website but i think they are least bothered about the same and have not contacted me till date. Kindly help as i am not able to drive since last 20 days. My contact no is [protected]. The details of my car are provided below:

Car Model : i-10 Sportz
Car Reg No.: AS06K9111
VIN : MALAN51CLBM040355

Regards

Abhishe Lohia

i bought a santro zing car in 2004. having done 45,000 kms the crank shaft nut got loose and with a visit to the authorised service centre i got it tightened. however i was told that the crank shaft needs to be replaced as it will continue to get loose, having worn out. on my next service visit at 54000 kms, i was advised by the service centre to replace the crank shaft but i did not. now at 77,000 kms when the timing belt was to be replaced i was again told that the crank shaft needs replacement as it is worn out, at an approx cost of Rs 25,000/-. though i am yet to undertake the heavy expenditure, i would like to question as to how can an important part of the machine wear out and start giving problems so soon. it is apparent that the part is faulty or sub standard.similar complaints have been posted by many other santro users. it is important that the company be penalised for the sub standard material used in the vehicles and a free replacement for all complainants be arranged at their cost. i would like to mention that the car has been single handedly driven by me and serviced only at the Hyundai authorised service centres, needless to say that the car has been driven with full care and caution. request intervention please.
Colonel Devinder Yadav.

I am purchased one hundai-eon- d-lite model car dt:22/06/2012
and paid the full amount Rs-3,41,650/- but they give dent,and scratch car.
And they missed temporary registration certificate.
In a booking time they offered full tank petrol,but time of delivery dealer refused the above offer.

CHEATER ADDRESS

ST.ANTONY'S HYUNDAI
AUTHERISED SEVICE DEALER
KAITHADY,ANCHAL
HO: NH BY PASS,KALLUM THAZHAM
KOLLAM
[protected]/81/84
FAX:[protected]

PLEASE NOTE ABOVE CHEATER DEALERS



ANOOP R LAL

i have purchased Eon (Hyundai) dated 28.01.12 , at that time dealer as well company claim that the car have mileage of 21.5 per km .But right now car mileage is 12-13 per km in 1liter. I have visited various service station , every representative is saying that it will not give mileage more then 14 . It is a fake deal come existence with wrong commitments . As well they are saying car have 3 cylinder that is why it will feel load at the time of AC working.
Pick up is also not satisfactory .


I am totally unsatisfied with the Hyundai company , how can they offer the product to customer if their employee are not satisfied with the product, they are saying that it is not good quality car we should sell it.

First time i purchased Hyundai car , but its not a good experience . I want to sue the company

I have been giving my car - Hyundai Getz (KA-02 / MA 2620) to Safdarjung Hyundai for service for past 1- 1/2 years and must have spent around Rs. 75,000 to 100,000 till date. But their service has never been satisfactory. I gave my car for major services like shock absorbers, brakes, A/C servicing and replacement of fuel pump, but still these are troubling me, in spite of my repeated requests to correct the same.

At present I am facing following problems

1. Noise from A/C system
2. Fuel smell