Hyundai Motor India Complaints & Reviews

I Ashwin have such a bad experience with POPULAR Hyundai (nirmankara, TRIVANDRUM, KERALA). I previously had a santro, bought and sold to the same dealer and exchanged it with new i10 1.2 magna after 5years on November 2011. Within one month of purchase I found some electrical problems and it continued. Usually it’s my mom who drives the car and it belongs to her.

In brief I will explain what happened to my car so far.

November 2011- Month of purchase.
December 2011- Horn got damaged and replaced.
May 2012- Battery got damaged and replaced.
June 2012- Electrical damage which result in stop working of turn indicators.
August 2012- Replaced Battery went down.
October 2012-replaced battery went down for the 2nd time.
December 2012- Electrical damage resulted in working of all turn indicators without switching it on.
February 2013- Replaced battery damaged and bought 3rd new battery + Center locking system damaged +stopped functioning of power windows.

If I don’t use my car for not more than 10days I will face the above mentioned battery problems for sure. I can’t believe why this is happening to my car. So far, driven approx 5,000 km in between 3 new batteries and such problems has arose. There are situation when my mom was stuck inside the car without even unable to come out because of failure of center locking system and power windows and had to wait for more than 1 and half hour for the helpline to come which is nearly 6km away from their service center. These people are purely careless for their service and customers. They are least bothered and unable to solve the issue. If my car fails to start for the 5th time they will surely take a chance again and again and will change/charge the battery or solve the issue for the time sake and repair it and leave. Instead of solving the issue these people are begging for the trouble and convince me that my car is perfect and they could find any problems in the wiring. So it’s me who is becoming fool in front of them waiting for next damage and begging them for help for my brand new car. I have a feeling that my car has a manufacturing defect.

my name is vijay and i have hyundai verna fluidic 1.6 crdi,i baught from sharma hyundai,ahmedabad. my car is completely wobbling not only at high speet but also at low speed,i told them about this problem from first service but they said may be its balancing problem in first and second service and they will solve this problem in third service and they did balancing and alignment and after that nothing was changed the wobbling problem wasnt solved. i am tired of this they said i have to take my car right from porbandar to ahmedabad again its 400 kms its irritating and tiring.i just dont know what to do i am not satisfied with the service at all...

Hi,

I have been servicing my Hyundai santro car in express Hyundai for quite sometime, and I have complained about their poor service many times, but they are not showing any interest in improving. This time I really got irritated as they were giving false information about the status of my car service. I gave my car to repair as it met with an accident and they told they will hand over the car on Wednesday. As a follow up when I call them on Tuesday they informed that your car is now painting and it will take one more day to get ready. So I called them up on Wednesday. But now I got to hear that they now got the parts only and repairing it and it will be ready by Friday. I told them that every time you are giving me different information and I need my car by Thursday (14-Feb-2013), and the person told everything is ready only we need to get the liability and re-examination to happen from insurance provider and the person will come only at 12 o clock 14-Feb. I believed and when I call them on 14-Feb, another person picked the phone and told your car is now in the garage for painting and will be ready by 15-Feb. It is very unfortunate to say that these guys are really spoiling the name of the Company and I am really frustrated by their service. I feel like cheated.

Now I can do only one thing, never ever suggest anyone to buy Hyundai cars, though you get cars in low cost, but after buying you will really suffer to get a proper service.

Thanks
Anoop

Dear Sir
I am N. Chandrashekar, from Tumkur-Karnataka.
I own i10 1.2 sport (car No KA-06 N 937, Jan 2011 model) of your company.
I had starting problem with the car, so I complained to Tumkur showroom on 9th Saturday Morning to Mr. Shankar sales Manager. He directed to service section. But on Saturday no one received the complaint. Then after on Monday 11th, they take complaint and send some persons with out any tools and instruments and told that, it has to be taken to showroom for service. By the evening they told that there is some electrical problem.

From Monday the car bonnet is open, but they have not touched any thing. When we enquired yesterday they told that there is same wiring problem and today at 11 am also they told the same problem i.e., electrical problem and mechanic told that they are attending the problem and told that they can’t identify it, and they need minimum of 8 to 15 days to clear the problem. This was told by service owner Mr. Sanjoth.

We are afraid that, to solve simple electrical problem your company need 10 days. What is this nonsense? I have purchased the car to drive and to keep it in my home and not to put to your service centre for 15 day.

We have purchased the car based on some trust and your promise, to solve simple electrical problem need 15 days, it is meaning less.

I am planning to complain to consumer court due to yours worst service that we are getting here.

I am requesting you to, kindly to do some action to do service to my car.

Regards

Chandrashekar
0 [protected]
Tumkur
Karnataka

i am extremely sorry to register this kind of a complaint about the dealer showroom of popular Hyundai at karamana(trivandrum).
In spite of several reminders before the purchase of vehicle the documents provided to me was with wrongly spelled name of mine.The executive were not cooperating with me during my purchase and not providing proper assistance through out.They didn't have a responsibility to the customer and to their services also.

30/01/2013

TO,
MR DEEPAK RAINA ,
REGIONAL SALES MANAGER REGION WEST I.
HYUNDAI MOTORS INDIA LTD .
BUSINESS SQUARE , A-102, 1st flr, CHAKALA ,
ANDHERI EAST,
MUMBAI – 400093 .

I MR AMARJEET SINGH BHASIN WOULD LIKE TO COMPLAINT AND BRING TO YOUR NOTICE THAT YOUR PRAMUKH HYUNDAI CAR RIDERS LTD DEALER IS A LIAR AND A FRAUD DEALER .

AN E MAIL COPY OF HIS QOUTATION IS ENCLOSED FOR YOUR INFORMATION.

ALL MONEY IS PAID AS PER THE QUOTATION AS FULL AND FINAL PAYMENT.

I HAD LODGED A COMPLAINT TO HYUNDAI CUSTOMER CARE NO [protected] AT MORNING 9.17 AM ON 08 NOV 2012 WITH MR MUKESH PANDEY REGARDING PRAMUKH HYUNDAI CAR RIDERS LTD .

AS PER THE INFORMATION I HAD BEEN ALOTTED CAR

VIN :- MALAN51CMCM122382
CAR NUMBER :- MH-01-BF-3453
DELIVERY DATE :- 03/08/2012

THAT THE ABOVE CAR HAS BEEN ALREADY DELIVERED TO MR AMARJEET SINGH BHASIN WHICH I NEVER RECEIVED IT AND NOR IT HAS BEEN DELIVERED TO ME .

HYUNDAI MOTORS CUSTOMER CARE PERSON MR MUKESH PANDEY TOLD ME THAT IN NEXT 24 TO 48 HOUR I WILL RECEIVE AN EMAIL WHICH I NEVER RECIVED FROM YOU .

ON 20th NOV 2012 AT 11.51AM I MADE ANOTHER COMPLAINT TO HYUNDAI MOTORS CUSTOMER CARE REGARDING MY EARLIER COMPLAINT AND THEY GAVE ME MY COMPLAINT NUMBER[protected] .

ON 21/11/2012 I RECEIVED AN email FROM YOU SAYING MY COMPLAINT WILL BE SORTED OUT IN NEXT 3 TO 5 DAYS .

NEXT DAY PRAMUKH HYUNDAI CAR RIDERS LTD INFORMS ME THE CAR IS SOLD .

PLEASE EXPLAIN ME THAT THE CAR DELIVERED FROM THE SHOW ROOM AND LATER I HAVE BEEN INFORMED THAT THE CAR IS SOLD .



NO ACTION HAS BEEN TAKEN BY HYUNDAI MOTORS INDIA LTD AGAINST THIS PRAMUKH HYUNDAI CAR RIDERS LTD TILL TODAY .
ITS REALLY NOTHING LESS THAN HARASSMENT AND I NEED ANSWER ON THIS SOON . ITS TIME THAT I NEED TO TAKE THIS MATTER WITH LEGAL AUTHORITIES AND FILE MY COMPLAINT TO THEM .


ITS AN HARASSMENT

REGARDS

AMARJEET SINGH BHASIN
302 , QUIESCENT HIEGHTS ,
MIND SPACE ,
MALAD LINK ROAD ,
MALAD WEST ,
MUMBAI 4000 64

Hyundai i10
we got a hyundai i10 last year.The company had promised that the car would give us mileage of about 13-14 in city roads and about 18 kmpl for travelling on highways.
But we have never got that much mileage at all.Ours is a Kappa engine
we are getting mileage of about 7-8 kmpl.. we are very disappointed.Kindly advice us as to what to do.The car is still under warranty period

SIR I HAVE PURCHASED A EON CAR ON 10 NOV. 2012 . THEN COMPANY BRANCH HEAD MR. KANAHIYA YADAV HAD TOLD ME .COMPANY WILL GIVE U EXCHANGE OFFER I[censored] HAVE ANY OLD CAR. THEN I GAVE TO RC & INSURANCE OF OLD CAR .AFTER SEEING PAPER KANAHIYA YADAV TOLD ME. I WILL GIVE U EXCHANGE OFFER OF RS. 20,000.00.AFTER 1 MONTH HE TOLD ME THIS IS NOT POSSIBLE.MY CAR NO.- UP-81 AS-1055 & MY MOBILE NO.- [protected].SO I REQUEST PLEASE SOLVE ME THIS PROBLEM

CAR IS UNDER WARRANTY TOTAL KM DRIVE ONLY 6500 AND AIR BUBBLES ARE NOTICE IN ONE TUBULES TYRE FOR WHICH WE APR OCH TO SERVICE CENTER, BUT THE DENIED & REJECTED OUR CLAIM TO REPLACE THE TYRE

Sir

I have purchased brandnew Hyundai Verna from them and one of its tyre got bump on its side line and after repeated talks with them they refused to attaend the complaint that will not cover it under warranty and its a clear cut manufacturing fault .

On inspection of tyre it is very much clear that there is not rubbing mark and cut mark from outside tyre got bumps from inside either the alloy wheel is defective or the tyre they refused .

Thei reply is as follows

From: "Johney Chand" <[protected]@hmil.net>
Date: Wed, 26 Dec 2012 17:57:53 +0530
To: <[protected]@frickmail.com>
Subject: Kind Attention Mr.Ashok regarding your car reg .no HR 51AR 0977


Dear Mr.Ashok,





Greetings From Hyundai!





This has reference to the telephonic parlance held today regarding your car reg no. HR51AR0977.





Based on your concern, As per inspection report forwarded by you, we would like to confirm you once again as confirmed by Bridgestone tyres earlier that there is clear cut mark on the inner liner of the said tyre due to the external impact(no manufacturing defect implies) therefore it cannot be cover under the purview of warranty.



We assure you for better performance of the car and please do not have any apprehension regarding the quality of the product..



For any assistance or clarification feel free to contact us at [protected]@hmil.net



Thanking you and assuring you for our best services at all the times.



Thanks & Best Regards

Johneychand

Customer Care Manager.

Hyundai Motor Plaza.

Hyundai Motor India Ltd

A-30, Mohan Co-operative Industrial Estate,

Mathura road, New Delhi- 110 044

(Off: +[protected]Extension: 9893),

Fax: +[protected], (Ph. [protected])

Dear Marketing / Customer Care Manager ,

I , Dr.V.K.Kapoor (Senior citizen) have purchased a Hyundai I20 Sportz DRL Model 2012 from Hand Hyundai Moti Nagar , New Delhi on 9/12/2012 . The delivery of the car was given on 12/12/2012 . After driving the car home it was noticed that the right side reverse light was not functioning . The matter was immediately reported to the sales division Hans Hyundai . The person incharge Mr.Tushar Malhotra (the person who book the car .) informed us that the problem is by default and as such this should be treated as the model of the car . The reply given was very asburt and unconvincing and therefore we contacted the Sales Manager at the showroom who also gave a similar reply .

The logic given by the sales department was very casual and he did not even try to consult the technical division or higher ups to rectify the problem . I understand this may be the first car model in the whole world which has only 1 reverse light and instead of recifying the problem an illogical and unconvincing reply is being given and the customer is being forced to accept it . If I had known this defect I would not have bought the car .

I therefore request you to kindly look into the matter immediately and do the needful to rectify the problem as soon as possible . As this is creating a problem while I am driving .

Dr.V.K.Kapoor
Address : Flat - A-9 , New Anamika Appts. , Plot - 25-B , Sector - 4 , Dwarka , New Delhi .

I have got an e-mail. It contains i have selected for Hyundai Motors India Pvt.Ltd. and i have to pay an refundable security deposit of Rs.14500/-. They will send the flight ticket to my home address.Details are given below


HYUNDAI MOTOR INDIA LTD (HMIL)
Head Office: A-30 Mohan Co-operative
Industrial Area Phase-1 Mathura Road New Delhi, 110044.
Tel: (+[protected]
Email: [protected]@gmail.com
Dear applicant:
We are in receipt of your email, You are advised to note carefully the requirement for the interview and location as well, we will be sending you the flight ticket and offer letter but first we would require you to pay the refundable interview security deposit in the name of our account officer in charge of refundable deposit to the below account. As soon as the payment is made, please kindly send us the payment slip through email attachment for confirmation as it will help us facilitate the documents for the ticket and other requirement for the preparation of your interview date.
Below is the account details for refundable payment:
BANK NAME: STATE BANK OF INDIA.
ACCOUNT NAME: MASA SEKH.
ACCOUNT NO: [protected].
IFSC: SBIN0012377.
Reasons of payment : The refundable payment of 14,500 rupees is to make sure that you will be coming for the interview in other for us not to lose in sending you the flight ticket because this company will be responsible for your accommodation and after the interview, your amount will be returned to you in cash on the day of interview, the ticket that is to be sent to you is a 2 way ticket and even if you are not selected your security deposit will still be returned to you.
Note: You are required to confirm us with scan copy of your Deposit slip Via Email and we will revert to you as soon as your payment is confirmed.
The interview date is 12th Of January 2013, and the closing date of the account for the deposit of the security fees is 2nd Of January 2013 to enable all applicant meet up and make sure the payment is made before the end of 2nd January 2013, failure to make the payment before then, your resume will be removed from our employment list.
Regards,
Chief Executive Officer,
Managing Director: - Mr. Han Woo
Secretary: - Tim Chung
HYUNDAI MOTOR INDIA LTD (HMIL)


Please take strict action to these Frauds

Dear sir,

Sub:- Purchase of Hyundai I 20 became a Nightmare for me

With reference to above the following facts to be considered.

At first I want to introduce my self that I am Mr. Robindra Kumar N ( Manager State Bank of Mysore) working in SBM at Bylakuppe and residing at Kushalnagar. I have the following complaint against Advaith Hyundai about their poor customer service and high handed ness.

1. Till date they have not refunded me full amount due to me which was offered as incentive and discounts for purchase of I20 Magna (O).
2. Advaith Hyndai has given me defective peace of vehicle whose reverse parking sensor is not working at all.
3. Till date the problem has not been fixed and there is no proper response from Advaith Hyundai.

The detail of problem and mental agony I have faced is as under.

1. I have booked Hyundai I 20 by paying advance amount Rs.10,000/- on 10.09.2012.
I have paid full amount of DD for Rs, 6,51,748 on 28.09.2012. ( availing loan from Bank)
vehicle has been delivered to me 05.10.2012.
Offer given to me fee Insurance which as per quotation was Rs.20,014/- and Rs.3000/- cash discount.
Amount that Advaith Hyundai should pay me back is Rs.10,000 ( advance amount)+ Rs.20,014/- (free Insurance offered)+3000 ( cash discount offered)= Rs. 33,014/-
I have received Rs.30,000/- only ( instead of Rs.33,014/-) on 07.12.2012. While sending the cheque for Rs.30,000/- they have not intimated me that they have not paid me my full due. Only when I have asked them that my due is Rs.33,014/- they have agreed that I have still Rs.3,014/- as balance in my account which will be adjusted during subsequent services. I understand that there are 3 free services in Hyundai. Will I get my due only after 2 years then?

The fun is that when there is NEFT, RTGS services available Advaith Hyundai has sent me a cheque for Rs.30,000/- by post which will take 1 OR 2 days to reach me and I have to sent it on collection which will again take about minimum 3 days. This shows that they still wanted to enjoy my fund which they have refunded to me after more than 2 months. Who will pay the interest for this long period of 2 months and 19 days.

The saga of getting the refund was also very pain full for me. I constantly followed with Mr. Reddy sales agent in our region for refund of my money. He told me that once the vehicle will be registered it will be refunded ( I don’t understand the reason for this). After my vehicle was registered I again contacted him for refund for which he said, it is under process but after long time I have not received the money. Then he said that Advaith Hyundai Manager wants a letter from Bank that they do not have any objection to refund of money, as I have availed finance from my Bank under staff loan for which I have obliged and given a letter. At this time as my money for Rs.33,014/- was blocked I was in want of money as I am a salaried class person. Mr. Reddy took the letter on 03.11.2012 and said that I will get my money with 5 days to which I have agreed. In the mean while due to medical emergency of my brother-in-law I went to my native place in Odisha on 15.11.2012. Daily I was looking for the refund amount but that was not credited to my account. When I was in dire need of money to meet medical expenses I rang to Mr.Reddy he has given the number of Mr. Srinivas of Advaith Hyundai who is looking after refund process. Mr. Srinivas after my enquiry for more than 3 days has stated that the letter is not correct and they want it in some particular format (which they should have provided me at the first hand as I think many of vehicles are financed by banks now a days). I was forced to borrow fund from my friends to meet the medical expenses which humiliated me ( I am working as Manager in PSU Bank). I immediately contacted my branch and told them to give no objection letter in the particular format they wanted to Mr.Reddy. In the mean while, I returned back to my work place on 28.11.2012. Till then whenever I have contacted Mr. Srinivas he used tell that Paper is at Bangalore and ED of Advaith Hyundai has to sign the refund paper. I don’t understand the logic of permission from ED for refund of money which Advaith Hyundai is offering as festive offer. On 05.12.2012 Mr. Srinivas has rang me and said (the tone of his speech is like he has made favor to me by processing the refund )that the refund has come and they will send cheque. I requested him to pay the amount by NEFT ( which is more safer and faster method of fund transfer). Instead he blatantly refused and said that refund will be through cheque only. In this way Advaith Hyundai has enjoyed my fund of Rs.33,014 for 2 months and 19 days. Which more than expected time in this 21st century which should not have taken not more that 15 days if they wanted. I request you pay me interest on Rs.33,014/- for 2 months and 9 days.

2. I am a novice in dealing with cars and first time car purchasers. I have high esteem towards Hyundai car and dreamt of owning one. Although I have been approached by Maruthi, Ford I have decided to purchase a Hyndia I 20 which my wife also liked. But all my dream shattered and became a nightmare when I got I20 Magna (O) vehicle which turned out to be a defective piece. After getting delivery of vehicle I have observed that the reverse parking sensor of my vehicle was not working. Which I should have checked , is it?. Or Advaith Hyundi should have checked the vehicle and should have delivered to me correct one? If it is my responsibility to check the vehicle thoroughly by hiring an technician or mechanic, then I am in fault that I have trusted the Hyndai brand and Advaith Hyundai. I brought this defect to the notice of Mr. Reddy, who said that he will look after and will rectify the same and this was much before my service was due. I went for 1st service of my vehicle on 16.12.2012 to Advaith Hyundai, Belavadi, Mysore. I met Mr. Sampath who was in charge of services in that day at around 10.00a.m. and told him that my reverse parking sensors are not working. He said that he will rectify that. When I turned back by 3.00p.m. he said that vehicle have been serviced and everything is fine. When I have enquired about reverse parking sensor he said that he has checked it and may need replacement of sensors. He said that there is no stock of sensors ( Fun is Advaith Hyundai states that it is the largest dealer of Hyundai vehicles in Asia. without stock of parts) and he will order for it and there will be camp at Gonimarur or some place ( exactly cannot remember) next Tuesday and at that time they will come and replace my sensors for which I obliged. Sorry to state that till date after lapse of more than 1 month they never turned back and doesn’t have courtesy to speak about when they will rectify the sensors. On 11.01.2013 I have contacted Madam Hema at Bangalore and told about the racklessness of Advath Hyundai staff at Mysore. I got a call from Mr. Sampath that they will rectify the sensors on Tuesday i.e on 15.01.2013 ( only God can certify their commitment level) I am looking forward whether they will com or not.

One more issue in the quotation for vehicle the cost of insurance is mentioned as Rs.20,014/- but how you have handed me over insurance from National Insurance company with premium approximately Rs.14,000/- only. Is it not deliberate miss representation of facts. If not you should have provided me a insurance policy for with premium amount of Rs.20,014/- only.

The above ordeal of getting refund of money and defective vehicle delivered to me caused so much mental agony that I am repenting on decision of purchasing a Hyundai Vehicle after investing Rs.6.50lacs of hard earned money. I have decided

a. that I will never, in future, if I can will purchase Hyundai Vehicle nor I will discourage all my Kieth and Kin or friends to purchase the same.

b. I will inform all my batch mates who are in Banks as Manager’s to advise the borrowers about the lackluster, high handedness of Advaith Hyundai, Mysore.

c. This ordeal I am going to inform to all the Managers’ of my Bank in particularly in Mysore that their customer may face while purchasing a vehicle from Advaith Hyundai, Mysore.

d. I have already spread the message in LSTS, Bylakuppe the problem I have faced on purchasing Hyundai Vehicle and look forward that all person will be more alert while deciding to purchase a Hyundai Vehicle. This may not effect more to your business but I will try that nobody else will face mental harassment like I have faced. It is my duty as citizen to alert the customers about their rights.

My request is please, advise your staffs to provide fast service and please, rectify sensors of my car and please refund Rs.3,014/- and interest on Rs.30,000- for two months within 15 days or I will be forced to go to consumer forum.

Thanks to your customer support, Advaith Hyundai.

Yours Sincerely,


Robindra Kumar N
Manager
State Bank of Mysore,
LSTS Bylakuppe Branch,
Periyapatna Taluk.

I am sharing my personal experience with Hyundai Verna Fludic, just want to caution others to refrain from this company Pls

Dear Mr.Enayathullah,

With reference to the trail of communication, for last 4.5 months have been running pillar to post to get the genuine manufacturing defect rectified by Hyundai, I fail to understand why it has taken 4 months for a simple parts to reach India from Korea, despite the fact I have spent Rs.16,000 to replace the entire clutch even though it is a genuine manufacturing defect, just for my conveniance.

Unfortunately I regret in buying this car, for your information a similar problem has been experienced in Ambala and Delhi which is under trial, I would like to understand what the AQL standards of Hyundai

Last 4 months have undergone deep trauma and miserable experience leading to Joint and knee pain because of driving a Road unworthy car with manufacturing defects for which my medical expenses has gone up around Rs.55,000

If my problem is not been fixed in next 7 days, I would be forced to escalate this to highest quantum, in serving a legal notice to Mr. B.S.Seo, Managing Director, perhaps don’t consider this as arm twisting but will certainly try and do whatever it takes to delist with Register of Companies.

It is a strange that Hyundai as a company has no traces in the Web for Customer Complaints or could find any Ombudsman or Nodal officer, I am deeply ashamed in patronizing Hyundai which does not have consumer centric values nor Quality.

Thanks and Regards,
Rabi Jayakumar
[protected]
rabi.[protected]@gmail.com

From: Rabi Jayakumar <rabi.[protected]@gmail.com>
Date: Thu, Dec 27, 2012 at 10:49 AM
Subject: Re: Your Hyundai New Verna TN18J8106
To: [protected]@kunhyundai.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com



Thanks Poornima, I appreciate this mail, I'm confident Mr.Enayathullah will do what ever it takes to fix this for me. I am actually holding it within just because of him. Would be great if this is done by next week.
Thanks and Regards
Rabi Jayakumar
Sent from my HTC


From: <[protected]@kunhyundai.com>
Date: Thu, Dec 27, 2012 at 10:31 AM
Subject: Your Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com


Ref: CC/PSF/AMBT/43/10/2012

Dear Mr.Rabi Jaya Kumar,

This has the reference to your feedback expressed to the undersigned
towards post service followup call on 30.11.12 and subsequent telecon our
Service Advisor, Mr. Gajendran from Ambattur Service Centre had with
you on the subject.

From the telecon, we note that Mr. Gajendran had intimated to you that
concern part is expected in a week's time to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should you need any assistance, pls contact our Customer Care Manager,
Mr.A.K.Ranganathan on[protected] or our Service Manager,
Mr.Enayathullah on[protected].

Regards,

S.Poornima,
Customer Care Executive.




From: <[protected]@kunhyundai.com>
Date: Mon, Nov 5, 2012 at 2:55 PM
Subject: Your Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com


Dear Mr. Rabi Jaya Kumar,

This has the reference to the telecon had with you by our Customer Care
Executive on 27/10/2012 and the subsequent telecon had with you by our
Service Manager, Mr.Enayathullah from Ambattur Service Centre on the subject.

From the telecon, we note that Mr.Enayathullah had intimated to you that
concern part.If part arrived ASAP to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should there be any assistance, pls contact our Customer Care Manager,
Mr. Ranganathan on[protected] and our Service Manager,
Mr.enayathullah @[protected].

Assuring you of the best service at all the time.

Regards,
K. Sheeba ANita,
Customer Care Executive

From: <rabi.[protected]@gmail.com>
Date: Tue, Oct 9, 2012 at 9:16 AM
Subject: RE: You Hyundai New Verna TN18J8106
To: [protected]@kunhyundai.com
Cc: [protected]@kunhyundai.com


Dear Deepika,
I completly understand your internal, but as a consumer i am loosing heavily the entire efficiecy of the car has dropped i am sheding intrest to drive this vechile which has sheer manufaturing defect. importantly even the drop in mileage is killing. Would urge to set this right ASAP.

Thanks,
Rabi Jayakumar


From: <[protected]@kunhyundai.com>
Date: Sat, Oct 6, 2012 at 2:11 PM
Subject: You Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com


Dear Sir,

This has the reference to the telecon had with you by our Customer Care
Executive on 18/09/2012 and the subsequent telecon had with you by our
Service Advisor, Mr.Saravanan from Ambattur Service Centre on the subject.

From the telecon, we note that Mr.Saravanan had intimated to you that
concern part.If part arrived ASAP to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should there be any assistance, pls contact our
Service Manager, Mr.enayathullah @[protected].

Assuring you of the best service at all the time.

Regards,
R.Deepika,
Customer Care Executive

It is unlikely and unfortunate event I bought a Hyundai Fluidic Verna on Jan-12, with Reg No.TN 18J 8106, from the day I have visited the service center for almost 17 times for a faulty clutch problem which used to very hard because of which I have got knee and joint pain for which medication is going on, Hyundai being completely an insensitive organization towards its customers’ needs to be banned completely, there is typical manufacturing defect which Hyundai dealer is not accepting not Hyundai India has any website or ombudsman to handle issues.
Despite all this to find a solution I am paid Rs.16,000 to replace the entire clutch plate within 8 months but of no use again the problem is persisting, now I am mentally prepared to donate the car to Hyundai and appeal to the consumer Forum to ensure this Korean company is delisted from all the licenses.

Hello Friends

I purchase Hyundai car in april 2012 and november accident of car then i give my car to Hyundai om showroom at junagadh so their is bed experience so i suggest please don't buy car to Hyundai from junagadh very bed experience i cant told

I bought a Hyundai I 10 in October 2012. I went to the authorized service center on Ekbote auto consultants , sangharsh nagar Mumbai for my first service. They didn’t even touched my car I found a hair on the driver seat after they claimed that they have cleaned the car and have vacuumed it completely. I didn’t gave the coupon to him but he has already filled it . Now I called up much acclaimed Hyundai cc for resolution. I have filed the complaint and have raised reminder complaint three times. every time I get the same response ” concerned department will call you back in 48 hours”


No one has called yet. Resolve this issue as soon as possible otherwise I will be forced to post the same with consumer forum .

Complaint ID[protected]
saurabh [protected]

I had booked hyundai era + car of grey colour in 17 december 2012 and paid 164K and applied 200K through hdfc bank loan at triendt hyundai bangalore and accpeted to deliver by 2 jan 2013. They took cash from me as well as from bank on by 20 dec 2012, on 24 they started telling that they do not the colour and the model for what i have booked asked me to go for diffrent colour which i dint like. if in case if i cancel the car they can repay the case of 164k but they can not repay the bank amount 200K. if i have to pay and close this bank still charges me processing fee 3K, 5% of loan amount as preclosing charges which is 10000. forthe mistake from HYUNDAI MOTOTR S i am loosing 13000, and the other december offers from other car manufactures. if i have to wai for he new series which will start from jan 15 2013 still i looks total 37K of december offers and also i need to buy the same car at hiked prices ? IS this fare business from hyundai , I think we need to learn etical way of doing business, acn some one show them the same . sevaral calls and complaints to hyundai are proved to be weaste. HYUNDAI MOTOR CORPORATION PAKKA CHEATING COMPANY , A netted way to trap customers.

dear sir
my
Vehicle NO.-RJ02CB5749 verna car engane no D4FBCU133237, chassis no MALCU41ULCM074185, d.o.p- 20/10/2012, from modern machinery store, mansha chouk. Bhiwadi, distt-alwar (rajasthan) found defected or accidental month of nov.2012. On our complaint you have change rear bumper & admitted our allegation regarding diffected or accidental vehicle. Our vehicle become nonoppreative & useless due to starting problem. I informed your call center no.[protected] on dated 17/12/2012, to call person as below- mr.saiyad(9-time) miss.meenu(3-time) mr.vipin (1-time)mr. Sorabh (1-time) mr.aaditya(1-time)mr.jatin(2-time)&dated-18/12/2012, mr.saiyad,aditaya,vipin,6.10pm to 6.40pm, but till no inicative has been taken from your side regarding breakdown/defective/nonoppreative/old accidental vehicle which was sold to me as new vehicle please do the needful action imidatlly

To The Concerned,




With deep regret & sad emotions, I (Anjali Negi W/O Naveen Basnet) would like to bring it to your notice that our Hyundai Accent Car got completely burnt on 8th Oct 2012 evening near Crown Plaza Hotel, Okhla, New Delhi. The car was bought from Samara Hyundai





The incident was so intense that most of the leading newspapers captured it. Moreover, the intensity of this incident has affected me and my family to a great extent. The mental trauma due to this still exists.




A few facts are mentioned below which would help you to give more insights of the incident. Some of these points are very surprising and I am sure, would surprise you as well and will act like a case study for you to improvise-




The said Car was a Company fitted CNG Car. A customer buys a company fitted CNG vehicle and pays more amount for this (as compared to CNG installed locally from the market) considering the fact that company fitted CNG is safer and more reliable. In this case, our thought process was also same. Unfortunately, we regret this decision.
The car is in the name of my Husband’s company. He had to convince very hard to his Company Management to pay more amount for Company fitted CNG. After this incident, he is unable to give justification to his management on THIS decision making of his.
The said Car was purchased in the month of May 2012. It is still hard to believe that not even 5 months old car could lead to this disaster. This really puts a big question mark on the Production & Quality of Hyundai.
My husband and his driver were there inside the car when this incident took place. Cops had to break the window glasses to take them out. Fortunately, both of them could get out of the car at right time. Had it been even a fraction of second delay in escaping out of the car, the two LIVES would have come to an end without any fault of theirs.
I was out of Delhi that day. My parents-in-law do not stay in Delhi. Being a Human and respecting the emotions of another Human, you can imagine the situation me and my family members went through.
My husband is still in trauma. Therefore, I am writing this email on his behalf. The other thing which is a by- product of this incident is the “PHOBIA” for Hyundai makes.
The servicing of the Car was done as per the pattern advised by the Company Officials. The second servicing was done on 20th Sep 2012 at 8975 kms from Koncept Huyndai, Okhla, New Delhi


I, along with a few other well wishers of mine, felt that this MUST be highlighted to HYUNDAI which is supposedly considered to be a great brand. More importantly, I have planned to take this case further strongly for- my Husband, society, MUCH required improvisation in Hyundai’s production and to prevent such incidents in future. In this Industry, there should not be even a 0.1 error chance which could eventually lead to loss of a Human live.





To add, an Organization should always practice its Philosophy/ Values. Hyundai’s Management Philosophy includes “Unlimited Sense of Responsibility”. Customer is one of your Core Values. And last but not the least, Hyundai’s Vision 2020 talks about “Human Centricity”. I strongly believe that Hyundai practices these Values and a Customer (like us) will definitely get justice.





I propose that a very Senior Official should look into this. A very strong & big incident must not be neglected by Hyundai. And the matter should be taken up very seriously.

I, as a very grieved and mentally tortured customer of yours, would request justification & resolution of issues raised by me. I hope that Huyndai itself will resolve this and will not give me opportunity to seek help from any other resource/ channel. I will be the Point of Contact for this case and can be contact at +[protected].



Car’s details are mentioned below-

The Car’s registration no. is DL3CBZ 0711.

Registration Date- 13th May 2012.

CH. No. MALCG41GLCM334862

Engine No. G4EBCM338066

Car was in the name of “Oyser bath Concepts Pvt. Ltd.”

Model- Accent IMM. BS IV



Regards,

Anjali Negi

[protected]