Hyundai Motor India Complaints & Reviews

I drive a Verna diesel Sx purchased in 2007 and my wife drives a Santro purchased in 2006. We used to own an Accent and a Santro before that. We purchased 2 Hyundai cars because we were happy with what we had. Our service centre was 2 kms away and the showroom was bang opposite. Over the last 4 years I have noticed certain factors which made me write this piece.
I sincerely feel that anyone who is planning o buy a Hyundai product should read this and reconsider their decision.
My brand new Verna’s fuel gauge pipe was eaten by a rat. The car was picked up (it used to be a free pick up and drop at that time) and I got a call that the fuel tank to the fuel gauge wire was eaten by a rat and would need replacing. I agreed. It took them 5 days to fix the problem because the part was flown in from Chennai. They told me that they did not store parts in Mumbai! Since it was not a manufacturing fault I went without a car for 5 days. Then my AC died while I was in Pune. I came back and spoke to them and they said bring the car to Deonar workshop. I asked for a pick up (I drive my own car) and was told it will take 3 weeks! I drove in May heat to this place and again it took a lot of time to get the spare parts. The car came back without a wash or vacuuming. (Previously they used to deliver the car nicely washed and vacuumed). The AC conked again in 3 months and I was fed up and got a local chap to fix it and decided enough was enough and booked my next car (obviously not a Hyundai) Since the delivery was due in March 2012 I had to get my car serviced. Meanwhile my fuel tank lid broke. I called up the workshop and told them that I want a pick up and drop and a paid service. I was given an appointment after 3weeks so I told them I will need a white colored fuel tank lid and they should procure it. I got a call 3days later stating this job will be done in the body shop, which was Ok with time and reminded them that keep the part ready. My car was picked up and as usual I got a call saying they do not have a fuel tank lid. Apparently the lady while giving me an appointment forgot to let the mechanics j=know! After shouting and howling I was given their customer service head’s mobile. I meanwhile tried their toll free customer care number. I was given a docket number and was told that they will resolve the complaint in 4 days! I asked for a senior and was told they would call back. I finally wrote an email to their customer care. In early 2004-5 I used to get an automated response acknowledging my email. Since last 2 years they do not bother to even acknowledge the complaints. I finally found out the workshop head and he said he would look into it.
Finally the car came back without a lid and it was sent to me y home next evening. Since I had created a ruckus the car this time was washed well. The service head offered to waive off the pickup and drop charges of Rs. 150! I have decline and paid full amount.
I have noted that since last 3 years there is no workshop for south Mumbai and if you do not have a driver they will not support you in an emergency like my AC breakdown. Pick up and drop is charged. The emails are not answered at all. The guy responsible for the car servicing will never update you after the first mandatory call informing the problems found at first inspection. The car for whatever reason will never come back on the same day.
Car washing and vacuuming is not routine now. I wanted to find out whether this was a service centre issue or a Hyundai issue as a whole company. I went and requested a test drive for the new fluidic Verna since the showroom is bang opposite my house. I was never offered one. I then registered on their webpage for a test drive..No response. I once went to see the new Santa Fe at their showroom and sat in the car saw what I wanted and walked away without any sales rep bothering to ask me if I wanted to buy a car.
For sheer customer unfriendly service, poor workshop locations , bad AC machines one should ignore Hyundai.
I also found out a good website called Consumerdady.com. Check it out. Hyundai scores a measly 3.58 out of 10 in customer satisfaction.

I had purchased a Hyundai I10 (MH14 CS1850) from Garve Hyundai, Wakad, Pune and I was promised a Loyalty Bonus of Rs 10000 within 2 months of the purchase. However it has been 8 months now and no progress! Every time I call, I am given one reason or the other by Garve Hyundai, who by the way are extremely bad at post sales service in general.

To, Hyundai Motors Ltd., India
I have booked an i10 from sharayu Hyundai, navi Mumbai with booking amount 12000/- against exchange of my car. When I found my original documents of present car are missing. Next day immediately, I have registered complaint at CBD Belapur police station for my missing original documnets. Then I called concerned authority hyundai motors Mr.Sachin Khedekar and asked for cancellation of my booking though I have not original documents of present car. The concerned authority assured me for cancellation. But when I visit the sharayu Hyundai motors, surprisingly the authority refused to refund my total booking amount Rs.12000/- & said they could refund only Rs.9000/-When I was requesting for it, I have been treated very arrogantly. So I request the company authorities in India to keep their promise of customer care & satisfaction by taking appropriate action against sharyu Hyundai Motors, Navi Mumbai & refund my total booking amount Rs. 120000/-

Vilas Khalokar

I HAVE GIVEN MY HYNDAI I 10 CAR FOR SECOND SERVICE
FIRST TIME AT DELEVERD NOT WASH PROPERLY MIRROR GLASS AND POLISH NOT DONE SATISFIED
AFTER IMMIGIATE COMPLAIN TO PLANATE AT MANONAGAR THEY HAVE TOLD PUT ANY TIME
BUT SOMANY TIME THEY HAVE GIVEN TIME AFTER TODAY THEY HAVE TAKE MY CAR FOR WASHING POLISH AND ETC
AFTER COMING HIS TELEPHONE FOR DELEVARY OF CAR I M GOING SERVICE STATION BUT CAR ONLY CLEAR BY CLOTH EVEN CHARAK OF BIRDS ARE NOT GONE FROM TOP MIRROR GLASS ARE ALSO VERY DIRTY
MY CAR NO. IS GJ 1 HJ 3858 AND SERVICE CENTRE NAME IS PLANET AUTOMOTIVE PVT. LTD MANINAGAR
NOT WHAT CAN I DO FOR THET
GIVE ME REPLY
MY EMIL ID [protected]@yahoo.co.in andPHONE NO [protected]
address is
HARISH S DAVE
B 12 DWARKESH APPARTMENT
RAMBAUG
MANINAGAR AHMEDABAD
380008
380008

I have done my Paid Service from Mukesh Hyundai on dated 29th September 2011 but the Service Advisor haven't looked into the issue I have told him and at the time of delivery made the false statement that he verified the same and its ok from his side. But again I parked my vehicle on 1st November 2011 to the same Mukesh Hyundai for the same reason which got overlooked by the Service Advisor. After 2-3 days got the feedback from them that they are unable to recognize the problem and will escalate the same to Hyundai Motors but not done from their end.
I approached Hyundai Motors and explained the whole issue but still after almost 15 days also Hyundai people were also not telling the exact nature of problem encountered and making the same delayed like anything. Still my vehicle is lying at Mukesh Hyundai only.
The Problem I face while driving is the Gear Shift problem. I have i10 AT and while driving at the speed of 80/km suddenly it came to 20/km with a big shock and jerk. This problem neither got addressed correctly by the Hyundai Dealer nor from the Hyundai itself till date.

Myself and my whole family is suffering because of non-availability of vehicle. Your help is highly required.

Thanks a lot in Advance
Warm Regards
Ranjan K Gupta

I got a fraud mail regarding job opening in Hyundai motors!!!!!
i.e.


Hyundai Motor India (HMIL)
A-30 Mohan Co-operative Industrial
Area Phase-1 Mathura Road
New delhi 110044.

Tel:+[protected]




Dear applicant,

We are in receipt of your email, this is to inform you that the required security deposit should be paid into the account details below so that we can send to you your offer letter also you need to show the scan copy of the deposit slip and offer letter at the gate in-other to be allowed into the company compound for the interview by our security.You are required to pay the refundable interview security deposit to the below account in-other to attend the the second batch of the Interview on the 19TH of Novermber 2011.As soon as the payment is made today 14TH of Novermber 2011, please kindly send us the deposit slip via email for confirmation as it will help us facilitate the documents for the ticket and other requirement for the preparation of your interview date.

Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is because such an amount will be refunded back to applicants immediately after the interview and that is the reason we are not using the Company Bank Account. Do ensure it's a cash payment so that you can send the scan copy of the deposit slip for verification by our account department and also to enable us return it back to you immediately the interview is over.

Below are the account details for payment:

BANK NAME: STATE BANK OF INDIA
ACCOUNT NAME: MOHD ASAIM RAZA
ACCOUNT NO: [protected]
PAN NUMBER: BAFPR9848K
IFSC NUMBER: SBIN0000628
BRACH CODE CHANDIGAH.

Reasons of payment:The refundable payment of Rs16, 800 rupees is to make sure that you will be coming for the interview in other for us not to lose in sending you the flight ticket because this company will be responsible for your accommodation and after the interview, your amount will be return to you in cash, the ticket that is to be sent to you is a two way ticket and even if you are not selected your security deposit will still be return to you.

Regards,
Chung Yong Lee
Chief Executive Officer,
Hyundai Motor India Limited.

The work is not satisfaction third service in my car TN 72 AH 1062.please refund my coupon card or transfer to susee Hyundai tirunelveli.take action immediately.expecting replay soon.our front Tyre had been damaged.before all the Tyre getting damaged you have to service all the Tyre before it had damaged.

Hyundai Motor India (Ltd)
Head Office Address:
A-30 Mohan Co-operative Industrial
Area Phase-1 Mathura Road
New Delhi 110044.

Your Resume has been selected from for our new plant. The Company selected 65 candidates list
for Senior Engineer, IT, Administration,Production,marketing and general service Departments.
It is our pleasure to inform you that your Resume was selected as one of the 65 candidates
shortlisted for the interview. The Hyundai Company is the best Manufacturing Car Company in
India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore,Pune
and Mumbai Etc.

Your interview will be held at The Company Corporate office in New Delhi on 26TH November
2011 (11.30 a.m.) you will be pleased to know that the 65 candidate’s selected 60 candidates
will be giving appointment, meaning your Application can be in progress to the final stage.
Your offer letter with Air Ticket will be sent to you by courier before date of interview.
The Company can offer you a salary with benefits for this post 72, 000/- to 500, 000/- P.M. +
(HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be
fixed by Company HRD at the time of final process. You have to come with photo-copies of all
required documents.
=========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
=========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9.Two Passport Size Photograph.
======================================
You are to make a refundable cash surety deposit of Rs.15, 400.INR in favor of our
recruitment accountant officer name in charges to receive such payment. The refundable
interview surety deposit should be paid through any [STATE BANK OF INDIA] Branch closer to
you an Account No. will be provided to you upon your response to this mail on how you will
deposited the fee as a sign of seriousness that you are in need of this job.

NB: Our phone number was withheld for better communication with email messages. This Company
will be responsible for all other expenditure of your at the time of face-to-face meeting
with you in the Company. The Job profile, salary offer, and date-time of interview will be
mention in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 11th of November 2011.The earlier the deposit is made the
earlier your position will be secured by the Company HRD-direct recruitment officer. Wishing
you the best of lucks.

Warm Regards,
Chung Mong-Koo
Chief Executive Officer.

SIR,
I PURCHASE A HYUNDAI i10 1.1 MAGNA CAR FROM KOLLAM POPULAR WORLD PVT LTD (MAIN BRANCH AT THIRUVANANTHAPURAM ) ON 06/05/2010. ON PURCHASING TIME THEY GAVE ME SOME OFFERS. RS.4500 CASH FOR CORPORATE DISCOUNT AND A CRICKET KIT. I CONTACT THEM MANY TIMES DIRECTLY AND THROUGH TELEPHONE FOR GETTING THAT. BUT THEY CANNOT GIVE THESE.

Hello

I have purchased a new hyundai i 20 car in May end. the car has been giving problems of knocking in the front wheels since then. this has gone to service center at ashram road (Sharma Cars) number of times of repair and the last time on 22 oct 2011 they changed the entire gear assembly and gear box but still the knocking has not been solved. the car has gone to these guys 4 times till now in the last 5 months. Pls help me with the resolution. the car parts and the car itself is defective. I dont think any new car will give so many problems as this.My car reg number is GJ01KJ5966. and My contact number is [protected]. Email id [protected]@yahoo.com

My compaint to hyundai team is as below.
My car front wheels have the knocking problem since i have bought this car. the knocking has been repaired several times thru your service center. last time on 22/10/2011 it was taken to service center and gear assy steering and gear box assy has been changed as per the invoice but still it has the knocking problem i am tired of the service given and i cannot afford to keep running behind your service guys. pls get me a resolution else i will mark this to consumer forum

I have purchased a santro car from susee Hyundai tirunelveli.the Tyre in our car is made up of good year company.in our car front Tyre had been damaged our car had ran only 11thousand kilometer.normally it should run 30 thousand kilometer it semis because of the poor quality our Tyre had been damaged.the Chandra Hyundai (Coimbatore) worker approaches was not satisfied the have reported against us from the beginning.so kindly take necessary action on Chandra Hyundai and kindly rectify our Tyre complaint and please replace all the Tyre before the complaint.the work of Chandra Hyundai was not that much it was very poor.the vehicle went to service-repair to Chandra Hyundai company17/10/2011 and came back to house on25/10/2011.for changing the Tyre this much days was taken.the activities was not satisfied for us and susee Hyundai (tirunelveli).so kindly rectify the problem as soon as possible.
thanking you

Two days before i was driving Pune to MUmbai ,
After reaching Mumbai at traffic signal I stopped for red light and made neutral.

To my shock When green light I was not able to shift to 1st 2nd or any gear it totally locked but engine was working.

Car No: MH14-AM-3908

Last servicing was done 2500 km before .

I parked the car road side and came back after 3 hours and drive back to pune non stop with out much of gear change. I will go to service center now and donot know they will be able to fix this issue ???

Could the officials look to these issues ,
I doubt quality of Hyundai engine , Gear and Clutch system

I shocked to see so many complaints of Hyundai Santro at this iste ConsumerComplaint

Dated: - 24th October 2011



Subject: RECTIFICATION / REPAIR OF HUNDAI CAR i10 REGISTRATION NO HR 26 BH 9199



Dear Sir,

I had purchase the above mention car in the month of Feb 11 from Orion Hundai, Gurgaon, Haryana. It has done approx 2600 KM.

On 25th July 2011, I observed that car was missing in during the cold start in the morning & evening and not giving enough power. I had taken this car to Orion and apprised him about the problem. The cold start problem has not been rectified from last 1.5 months. As per the workshop they had tried to rectified no of times without any success.

After enquiring from about its rectification number of times from the workshop, I have come to know my car has been sent to Hundai, Delhi. I have been trying to talk to Hundai customer care and Hundai International in Korea. But unfortunately I have not received any satisfactory answer of its problem. Every time I am informed that spare parts and software program will be coming from Korea after 15 days.

Orion workshop has given me standby car for my use. I find hard to believe that i10 car which is being manufacture and used in India by number of people it has not forecasted spares to give customer satisfactory service.

As you know car which has been purchased by me just few months back is being kept in the workshop for such a long time. I feel there is some major problem which can’t be rectified by the company. I feel it’s a real mental harassment of not enjoying the position of a new car which has been bought by me in great difficulty.

May I requested you to help me in getting the car at an early date from the company as all my sincere effect has failed.

Thanking you,
Neeraj Verma

Handover my car on 03/10/11 for starting and electrical problem.The delivery date given was on 08/10/11 .Enquired 3 days, on 8th Oct the service manager Mr Kingsuk Maity said the parts are being ordered and the work is in progress but failed to say the expected delivery date.On 10,12th Oct another service manager say the same thing.on 14/10/11 they disappointed me by saying that no work has been done for my car because the parts have not
yet reached the workshop and can not say the delivery date.The higher authority of the showroom was also unsure of the expected delivery date of my car after 11 days of receiving.At last after being very disappointed I have to take away my car to a local workshop with the help of break down van.Thanks for such inferior quality of service from the Hyundai Company Showroom(Concord Hyundai).

Regard
S.A.Faruck

Sir,
I have booked a santro gls car on my fathers name sh. kishan lal s/o sh.samanta in agency of hyundai motors i.e.
M/s Parashar Motors Pvt. Ltd. , 62km milestone, Delhi- Mathura Road, Palwal, (Haryana)

I have paid RS10000/- (ten thousand) in advance for booking on 29 AUG,2011. and the due date for delivery was 30 SEP,2011. reciept no:-2208
but due some unavoidable reasons we cancel our booking before the delivery date on 5 SEP,2011. verbly.
but they do not refund my booking amount which i have paid on time of booking RS10000/-(ten thousand).

I go there manually many time and request them to refund my booking amount but they do not give any response and do misbehavior with me and abusing me. the sales executive Mr.Mahesh Rawat & Mr. Bhati attended me and do misbehaviour with me. and do not refund my booking amount.

I request you to refund my booking amount please consider my problem because i am suffering from financial problems at my home. thankfully,

your's faithfully,
Sher Singh s/o SH. Kishan Lal
vill-Lohagarh , distt-palwal,haryana 121102
mob.no. [protected]

Your name
Your profession
Your address
[protected]
Your email address
Date
Name of dealer
Â
Dear Sir/Madam
Re: (insert vehicle make, model and registration number)
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Subject: (Disappointment for buying the car from Hyundai because of the worst services)
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With foremost frustration and sorrow I am writing this letter to you and I hereby inform...

Dear Sir

My car I 10 serviced by Malwa Auto sales (P)Ltd., Sonipat, haryana. on 18th of Sept 2011.They replaced my oil seal, tyre gaurd and support of radiator at the time of services

After 6 days on 24th again i visited for my complaint due to servicing only but they never resolved my problem and again askig for charges, then I mailed the complint on 09/30/2011 05:55 PM and reminder on 10/03/2011 05:11 PM to Hyuandai customer support [protected]@hmil.net and [protected]@malwagroup.co.in but still they are not responding for solution.

These problems i am facing after servicing of my vehicle I 10 with invoice no. B[protected] dated 20th of Sept 2011.

1. AC Cooling problem after servicing the vehicle this time.

2. Sound from left front side after replacing Radiator bracket at the time of this service.

3. silencer pins for support was not inserted in supporting rubbers after servicing.

4. Found electic cable was hanging/grinding with left front tyre and was in open conditing/mashed.non-insulated. What happend if car got fire due to this short circuit ??? And also my tyre got damaged due to that hanging cable.

5. Balance ammount not refunded/adjusted till date and neither providing the balance advance ammount from last year Aug 2010.

As i am now assuming that they are doing intentionally creating these types of problems as I am not getting any problems from other service stations like capital hyuandai and Deep.

Last time also the left the loose bolt of my shocker and after doing complaint only they replaced the same.

Also I called Mr. Uday GM on [protected], but he never know how to speak with customer.

Now i have had the most disgusting and painful experience with Hyuandai.

You are requested to intervene and help me to checkup/repair of my car.Because these problems are generated only during the service only.


Thanks and regards
K P singh
[protected] Mail ID [protected]@yahoo.com
1047/30, vikas nagar,
Kakroi Road, Sonipat
Haryana

I Mr. Pankaj V. Amrujkar have purchase Hyundai I-10 vehicle from Alcon Hyundai, Goa on 2oth of August 2009 bearing vehicle no. Ga-04/ C-1760.Mp3 player of Kenwood Nippon Brand has been fitted during the purchase by the dealer 'ALCON HYUNDAI' Goa. it was under warrenty period of 2 years from the date of fitment.My Mp3 player was having continuos problems which was brought to the notice of the service engineers of alcon hyundai.and everytime they were servicing it.But the problem was not ever solved till the end .Lastely they came to the conclusion that it cant be repaired further.
It was then handed over to them 2 months before the warrenty period for exchange.
Meanwhile it was brought to my notice by some more customers that the mp3 player of this brand fitted on their vehicles are also having such types of continual problems.
This was then brought to the notice of the technical advisor and i refused to accept the same brand of Mp3 player on warrenty.I requested them that in such case they have to replace the mp3 player with some other good quality brand. i was ready to pay the difference amount for the change of mp3 brand.
They agreed for my proposal but they are reducing the amount of mp3 player as per their purchase price and asking me to pay the difference as per the selling price of mp3 player of other brand.Actually as per my knowledge, if they are considering their purchase price then the difference in the price for the new mp3 player has to be calculated as per their purchase price.pls look into the matter at the earliest.

Dear Sir,
I recently purchased your Verna 1.6 SxCRDI saloon car.(2011 model chassis no. MALCU41ULBMO21339) on[protected]. I used the car about 2083 Kms.
While driving to Alwaye on 9-9-2011 early morning at 05:15 am to pick my daughter in law from railway station the car ran through a gutter on the road which resulted in hitting the under carriage of the car. After a short time, low engine oil alarm came and I stopped the car immediately on the side. Since it was dark I waited for somebody to pass through and one man helped me to check the car with his motor cycle head light. There was no oil in the engine tank when checked with dip stick. I left the car there and proceed to railway station on the motor cycle. While coming back from railway station in a taxi I purchased 2 liters of engine oil to top up the engine. But it was observed that the engine oil was getting drained due to the big crack on the engine oil sump. I left the car there and informed your road side assistance team and they towed the car to your popular service station at Muvattupuzha, Ernakulam (dist) ,Kerala. On checking they informed me that engine bearings, shaft etc. having scratch on them and informed me to replace so many parts which cost about 1.25 lakhs to continue the warranty. My insurance company refuses to pay the repair costs.
I was working at Saudi Arabia and was driving various types of vehicles during last 30 years including Toyota Camry, Datsun 200 B and Maruthi 800B in India. I acted the same way as a normal driver do when engine oil alarm came. Your car seems very delicate which cannot withstand such a small accident. I observed in my earlier cars there is plate to protect the engine from such mishaps. I have to Pay 1.25 lakhs for repair immediately after purchasing a new car which is ridiculous. One of my close friends was consider purchasing same car, but he is reconsidering after seeing what happened to my car and response from insurance agent. I preferred an international brand which will have a international quality. Since you are reputed company I hope you will help me to solve this problem
Thanking you,
Govinda Kurup
[protected]@hotmail.com
PLEASE REPLY TO THIS LETTER

i bought a new hyundai verna fluidic on 1st august 2011 Vehicle no. (JK02AT 4032). On 8th of august i placed an order for a spare of car's air conditioner. i did not received any information or part till date. i even informed the customer care department when they called me in month of september and said me feedback will be provided with in 48 hours but unfortunately no feedback is provided to me. i want to know from the company when i will be provided with the spare part or any information related to that. In short services of Hyundai motors are inadequate. I am unsatisfied with their services.