Hyundai Motor India Complaints & Reviews

Dear Sir,

It's been few days I've raised my concerns over the unsatisfactory performance of Hyundai Santro cars and poor after sales service through their grievance cell (REF: SR[protected] but till now I haven't got any proper resolution as it seems that Hyundai Motors India Limited is ignorant when it comes to any concerns raised by the customer for any of the Hyundai cars.
I just heard from them once and rather than focusing on the actual concerns, their ASM (Mr. Pankaj Singh) is tried to focus on the partial problem where he was convinced that he can prove the customer wrong from all ends, and moreover he seems more biased to Himgiri Motors, Peeragarhi from where . According to him:
1. If we are complaining against Hyundai cars, we are biggest fool as Hyundai cars comes with the label PERFECT that there are no chances of any issues coming up.
2. If Hyundai cars are not performing well in terms of mileage then, customer do not possess driving skills and apart from that the road conditions are not favorable to Hyundai cars.
3. Till free services, their authorized service center do not have anything to suggest or advice but from the time we start going to them for paid service, their engineers start coming up with one or the other things that utlimately results customer shedding out too much money. When asked is the maintenance cost for Hyundai cars is this much the answer was that it was done with customer's consent and is required once the car has been driven this much.
4. Every time I've gone to Himgiri motors, Peeragarhi for getting my car serviced, and once they have delivered the car to their satisfaction, there were follow up repairs that had to be done within days for which i had take my car to service stations. There is no value for customer's time.
5. Whatever feedback is given in the calls from service center, there has sheer ignorance on the same.
Just wondering if HYUNDAI CARS are worth enough on Indian roads in terms of performance and maintenance cost, and/or can we trust the authorized service center engineers in making the job cards. I don't think everyone who take their car(s) for servicing knows internal of a vehicle. Assuming the expertise of the engineers, they go by what's been told as no one wants to compromise with the quality and of course don't want to face a serious breakdown in the left stranded in the middle of the road. But whatever service centers are going by is really and actually required at that point of time of it's just the money factor.
[protected][protected][protected][protected]
FOLLOWING IS THE COMMUNICATION that has happened so far between me and Hyundai:
[protected][protected][protected][protected]
[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Sat, Dec 3, 2011 at 9:56 AM
Subject: Fwd: [ATTN: Management] --- REF: SR[protected] Dissatisfied with Hyundai Cars; After Sales Service; Unsatisfactory response so far
To: [protected]@hmil.net
Cc: [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, Arvind.[protected]@hmil.net, [protected]@hmil.net, ashok.[protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hyundai-motor.com, [protected]@hyundai-motor.com, [protected]@hyundai-motor.com, [protected]@hmil.net
[SENDING THE MAIL AGAIN]

Dear Mr. Pankaj,

Appreciate your response. Please find my replies inline (below in red).

However, reiterating my concerns (that I've raised in my earlier communications as well - REF: SR[protected]:
1. Does maintenance costs of Hyundai cars is this much what I've beared till date (reflected in bills for both of my cars Reg. no. DL9CA 6119 - Santro 1999 model; and DL4CND 2990 - Santro 2008 GL model).
2. Genuineness of your authorized service centers in terms of making the job card and services delivered by them. Whatever is there in the predefined guidelines is actually required at that point of time of service keeping in lieu the current condition of car(s).
3. Ignorance on the feedback given.
4. Performance of Hyundai cars which Hyundai motors claims as one of the better in terms of mileage on Indian roads as compared to competitors.
5. Why follow up repairs are required; or some other things/suggestions come up from your engineers after they have serviced & delivered the vehicle once to their satisfaction. This has happened twice in the same year (2011) for each of my vehicle serviced by Himgiri motors, Peeragarhi.

Thanks & Regards
-Amit Gupta

On Thu, Dec 1, 2011 at 10:12 AM, Pankaj Singh <[protected]@hmil.net> wrote:
Dear Mr.Amit

This has reference to your trailing concerns & our telephonic communication
done on 29th Nov 2011.

As per you major feedback & Concerns
[Amit]: Please DO NOT ignore all the concerns raised (mentioned above). You have been specifically focusing on mileage issue alone and ignoring rest.

1- Maintenance of Vehicle - As per our discussion it is explained you that
as per the recommendation you have to get you regular Periodic service done
at
10000 Km or 6 Months from last periodic service.
[Amit]: I don't see the recommendation of 3rd free service at 10000 Km in the manual provided to me..... It says that that 3rd service is recommended at 20000 Km or 12 months which ever is earlier. Well, In any case the concern will remain the same pertaining to the maintenance cost.

We not discussed for any specific service.
[Amit]: Yes, you were particular about paid services and did say that once car has been driven that much or is that old, it by default asks for repairs or replacements as reflected in the service bills for my car.
For more information & reference,
I am
providing you the service Schedule
1st Service - Free at
[protected] KM within 2 months from date of Sale
2st Service - Free at 10000 KM in 6
months from date of Sale
3st Service - Free at
20000 KM in 12 months from date of Sale
4st Service & regular Paid Periodic Services - Paid, After 10000 KM or
6 month from last Periodic Service
And the cost come in during the service depends on the Repair requirements &
the beautification products used along with the recommended replacement
items.
[Amit]: Who gives recommendations for repairs and beautification... I believe Engineers making job card at your authorized service centers only ...We have already discussed a real time example over the phone and I've also mentioned in my previous communication..... how and under what circumstances customer's consent is taken... This is what I can say based on my experience.
I do not doubt their expertise and their ability but do have doubts of genuineness and being actually customer savvy.

2- Mileage issue in your vehicle - For this, we requested you to check the
mileage by correct way of full tank method & for more précised checking
We requested you to take the vehicle to
Himgiri Hyundai, Peeragarhi. As when your vehicle was checked last time your
vehicle is
Perfectly OK.
[Amit]:
1. I told you over the phone that I've already tried Full Tank method on DL4CND 2990 but still somehow not satisfied and convinced.
2. Your authorized service center guys only have told me in the last service ....that they have done some tuning and/or changed settings which have improved it's mileage and I should get somewhere around 12 Km/Ltr as they saw some problems which they didn't disclose. Apart from that they also told that meanwhile I continue driving my vehicle,In the next service they will further tune it for better mileage. Just want to understand what was done, what and how it was checked, and what will further be required. Also is this mileage justified ??
As for as the suggested
speed is concerned, You are suggested to drive the vehicle at speed of 50-60
KM/Hr in Top
Gear & clutch released. But you
misunderstood the things, it was explained to you that at high speed like
100 KM/Hr power
requirement will be more. So, in that case
vehicle will not give good mileage.
[Amit]:
1. I do remember the context and meaning of the conversation we had over the phone if not the exact words. When we discussed about city and highway/expressway speed limits, you only told that “90/100 pe kya mileage pata chalegi…”. There is no point that i misunderstood the things.
2. I've been driving cars for years now and have driven across few cities in India and outside India as well. Though I don't know much on the internals of an automobile but do know how to drive. So let's not get into the driving skills and gear/clutch changing stuff.
For further checking your vehicle with
KPL test
you have to come to Himgiri Hyundai,
peeragarhi.

So, any concerns we are looking for your appointment at any scheduled date &
time at Himgiri Hyundai, Peeragarhi.

[Amit]: I've already told you that I've lost trust in Himgiri Motors and will not prefer to go to them as my most recent experience has been worst in terms of:
1. Professionalism shown
2. Customer Satisfaction
3. Ignorance on the feedback
4. Commitment for delivery ultimately leading to no value for customer's time.

Apart from that, had to call them again for follow up repairs and even then few issues are still open.

From the feedback perspective.....On first feedback call from Ms. Deepika, no action was taken. On second feedback call, she told me that she will arrange for pickup/delivery to get my vehicle reinspected but again, nothing happened for few days. After raising a formal complaint I got a call from Mr. Harvinder suggesting me to bring my vehicle during some weekday and we can then go for test drive to actually look at the mileage and see if the issue is there or not. Later on when I had a conversation with you who told me that I need to bring down my vehicle to Himgiri (peeragarhi or wazirpur) where vehicle will be inspected scientifically through some machine/instrument, and I also need to be present physically as this exercise will be done to convince me. Today (i.e. 2-Dec-2011), again I got a call from Ms. Bharti following up on some concerns raised by me for DL9CA 6119 without actually knowing the background of the communication/concerns and asking me to tell what's the problem I'm facing with my car. I am sorry, I am not going to reiterate the things over the phone again and again and waste my time and energy.

Though I've no issues with Hyundai management taking full responsibility of my vehicle and arrange for pick up/delivery to/from any workshop they desire to take. I simply do not like to waste my time again and again and moreover i presume that policies state that outside personnel shall not be allowed in workshops.


Assuring you of our best services,
[Amit]: Certainly hoping for best service and responsible & corrective action

Thanks and Regards

Pankaj Singh
APSM
Central RO 1
Hyundai Motor India Ltd.
A-30, MCIE, Matura Road, New Delhi - 110044


-----Original Message-----
From: Amit Gupta [mailto:amitgupta.[protected]@gmail.com]
Sent: Thursday, December 01, 2011 3:12 AM
To: [protected]@hmil.net; [protected]@nde.vsnl.net.in; [protected]@hmil.net;
[protected]@hmil.net; [protected]@hmil.net
Cc: Arvind.[protected]@hmil.net; [protected]@hmil.net; ashok.[protected]@hmil.net;
[protected]@hmil.net; [protected]@hmil.net; [protected]@hmil.Net; [protected]@hmil.net;
[protected]@hmil.net; [protected]@hmil.net; [protected]@hmil.net;
[protected]@hyundai-motor.com; [protected]@hyundai-motor.com;
[protected]@hyundai-motor.com; [protected]@hmil.net
Subject: <pls read> Re: REF: SR[protected] Dissatisfied with Hyundai Car
Performance and Poor After Sales service

Dear Madam/Sir,


On 29-Nov-2011, I got a call from Mr. Pankaj (ASM, Hyundai, Delhi Region,
+[protected]. I do appreciate that he took time to discuss on my
concerns but was disappointed by the fact that he showed lack of
professionalism in handling customer queries, working towards resolution and
ultimately customer satisfaction.

1. Right through the call he ignored my concern on maintenance cost for
Hyundai cars and Genuineness of authorized service centers. He kept on
telling whatever maintenance has been done is required and requested by
customer only. To this I just gave him a real time scenario that if you go
to doctor with for e.g. some gastric problem and he ask you get the MRI, CT
Scan and Chest X-Ray done because of some doubt raised by him. You will
certainly go with it as you don't want to compromise with your health.
Similarly Hyundai authorized center engineers advise customers to get this
and that done otherwise that would lead to some problem with the vehicle.
Keeping in mind the expertise of the engineers customers most of the time go
for it irrespective of the cost associated with a particular service, since
as a customer we sometimes do not understand the internals of the vehicle
and show full trust on the expertise of the engineers. There is no record of
the conversation except for what's being written on job card and shown in
bill.
2. He seemed more biased towards Himgiri Motors as he stressed me to
bring my vehicle (DL4CND 2990) to either their peeragarhi or wazirpur
service center where i need to be physically present as well to
scientifically see that Hyundai Santro car can never under perform. There
are no chances of defects in the machinery and my concern is totally
baseless. I do understand that there are other factors including road
conditions, traffic etc. that accounts to the performance but still it can't
be low as 11-12 Km/ltr in normal city driving conditions. By no means,
mileage of 11-12 Km/ltr for newer models of Hyundai Santro is justified when
older models are still performing better in terms of mileage. Moreover this
equation of 12Km/ltr was confirmed to me by Himgiri Motors service center
only after they did some tuning (that's what they told me) and they said it
will improve after next servicing as they need to change some settings.
Anyways when i told Mr. Pankaj that i don't want my vehicle to be inspected
in Himgiri motors this time as I've lost trust in them and also they may try
to cover for their mistakes as both of my cars have been serviced by them
last. On that, he said that he then have to look into if my vehicle can be
inspected in some other service center or not.
3. According to Mr Pankaj, the only way we can get better mileage is to
drive vehicle at the speed of 100+ km/hr. I am wondering whether it's
justified to say this when Delhi/NCR speed limits on city roads is 50-60
Km/hr and on expressways/highways it's 90Km/hr. In case yes, so whatever Mr.
Pankaj is saying clearly reflects false claims by Hyundai in terms of
performance of their cars or is there something i am not able to understand
and/or compare with your competitors.
4. I'm unhappy with the way he kept on ignoring my other concerns for
both of my cars and kept of focusing on the partial problem (mileage) giving
reasons that I might be at fault as we all are aware of road and traffic
conditions in India and may be i don't how to properly drive vehicle and
started explaining me about gears shift and vehicle speed. According to him
if a customer is complaining against Hyundai cars especially Santro then he
is the biggest fool on earth as Santro cars are the best in the market;most
selling in India and by default comes with label PERFECT. There is not even
a slightest chance of any manufacturing defects as well. I like Hyundai cars
and that's the reason i own two of them but if am raising some concerns then
your department personnel is making me regret for it.
5. According to Mr. Pankaj, the 3rd service for hyundai santro car is
recommended at 10,000 Kms but as per the car manual the third service is
recommended either at 20,000 Kms or within 12 months. It seems either he is
not aware of the guidelines or the booklet that Hyundai has provided to us
contains wrong information.

During the entire conversation which lasted for precisely 35 minutes, I
could not get what part of my concerns your customer care and/or your ASM
were not able to understand when everything is clearly mentioned in the mail
and moreover I've sent scanned copies of all the bills reflecting the
spending done against the maintenance of my Hyundai cars (DL9CA 6119 &
DL4CND 2990) till date by authorized service centers, along with sharing the
feedback of my recent experiences with your Authorized service center.


I would request if some senior, responsible and sensible person can look
into the matter as i am in no mood to reiterate my problems over the phone
or getting into any kind of argument of what (my concerns) seems to be
irrelevant to Hyundai Area Sales Manager. Kindly value customer's time and
money rather than playing blame games. If you have grievances cell then
anything that comes through it should be dealt in a professional manner and
customer should not feel like being harrassed.


I hope to hear from Hyundai soon and work towards resolution of the issues.
In case Hyundai is not capable of addressing my concerns then I need to look
for some other way out as i can't continue to bear losses.


Thanks & Regards
-Amit Gupta




Note:
1. I'll be posting all of my concerns and communication so far on the
consumers forums and blogs in couple of days in case i don't hear
satisfactory response.
2. In case if this mail has come to you by mistake and you are not relevant
point of contact, would request to kindly forward it to the relevant
distribution list and/or contact.


On Tue, Nov 29, 2011 at 12:48 PM, Amit Gupta <amitgupta.[protected]@gmail.com> wrote:

Can some from Hyundai ACK my mail and look into the concerns ..

Regards
-Amit Gupta
+[protected]

On Mon, Nov 28, 2011 at 12:22 AM, Amit Gupta <amitgupta.[protected]@gmail.com> wrote:

Dear Madam/Sir,
With reference to the concern raised by me pertaining to my Hyundai Santro
cars (Reg No. DL9CA 6119 and DL4CND 2990), I've got calls over the last
couple of days from Himgiri Motors, Peergarhi (Deepika -> +[protected]
and Harvinder -> +91 [protected] as a follow up of complaint forwarded to
them as "Mileage issues with my car Reg. No. DL4CND 2990". Mr. Harvinder
today asked me to bring the car to their service center again and suggested
to go for test drive to check the mileage. It seems They have done this
exercise earlier as well before delivering the vehicle to me and i am not
convinced at all with their suggestion as i don't trust them anymore. As far
performance issue is concerned, I've been reporting this every time i've
taken my car to authorized service centers for periodic service.
Reiterating my concerns again (in case if they have not been understood
correctly):

Does maintenance costs of Hyundai cars is this much which i've beared till
date. I've already sent the scanned copies of bills in seperate mails for
both of my cars.
Genuineness of your authorized service centers in terms of making the job
card and services delivered by them.
Ignorance on the feedback given.
Performance of Hyundai cars which Hyundai motors claims as one of the
betters in terms of per ltr of fuels on Indian roads as compared to
competitors.
Why follow up repairs are required;or some other things/suggestions come up
from your engineers after they have serviced & delivered the vehicle once to
their satisfaction.

Pls. Note:

I am not going to take my cars to Himigiri Motors as i don't trust them
anymore. There is possibility that they might try to cover up for their
mistakes. Hyundai management should take all the responsibility as it's
Hyundai which have authorized the service centers for customer satisfaction
which i don't see at all in my case.
Would appreciate if my concerns are taken seriously by Hyundai Motors India
Ltd. and corrective action being taken at the earliest keeping in value of
customer's time.
I don't like to spend unnecessarily anymore like the way Mr. Harvinder
suggested me to bring the car to the service center and we can go for test
drive and all that stuff. Pl note this they have done earlier as well and i
am not going to spend on the fuel cost for this action suggested by them.
My cars have already been through the hands of Hans Hyundai (Moti Nagar),
Deep Hyundai (Peergarhi) and Himigiri Motors (Peergarhi). Mr. Jaipal
(Customer Care Manager) from your delhi office did suggest to take it to
different workshop which i don't think is required after three of your
authorized service centers have already worked upon my cars over the last
few years.
I've mostly driven my cars in Delhi/NCR only.
There has been cases of negligence as well which I've not touched so far
(like issue with the A/C as something went wrong after one of the service,
loss of my central locking remote with no responsibility taken by the
service center and infact the driver blamed the customer)

Thanks & Regards
-Amit Gupta
+[protected]
On Sat, Nov 26, 2011 at 12:00 AM, Amit Gupta <amitgupta.[protected]@gmail.com> wrote:

Dear Sir/Ma'm,
I've sent scanned copies for following documents in separate mails because
constraints pertaining to attachments sizes.

Copy of bills for DL4CND 2990
Copy of bills for DL9CA[protected]
Copy of bills for DL9CA[protected]
Copy of latest job cards for DL9CA 6119

It would be great if someone can ACK those mails and would appreciate a
reply soon from your end with reference to the issues/concerns raised
(below), and I do hope a corrective action without any escalations and
follow ups required from my end.
Thanks & Regards
-Amit Gupta
+[protected]
Note:
1. DL9CA 6119 is santro 1999 model
2. DL4CND is santro GL 2008 model


[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Fri, Nov 25, 2011 at 11:44 PM
Subject: Fwd: [REF: SR[protected]] Dissatifying experience with Hyundai
Santro and Authorized Service Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net


PFA the scanned copy of bills (from[protected] and job card for DL9CA
6119
Regards
-Amit Gupta
+[protected]
Note:
1. Copy of bills for DL4CND 2990 sent separately because of attachment size
2. Copy of bills for DL9CA[protected] sent separately because of
attachment size

[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Fri, Nov 25, 2011 at 11:35 PM
Subject: [REF: SR[protected]]Dissatifying experience with Hyundai Santro and
Authorized Service Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net, [protected]@hmil.net


PFA the scanned copy of bills (from[protected] for DL9CA 6119
Regards
-Amit Gupta
+[protected]
Note:
1. Copy of bills for DL4CND 2990 sent separately because of attachment size
2. Copy of bills for DL9CA[protected] sent separately because of
attachment size
2. Copy of latest job cards for DL9CA 6119 sent separately because of
attachment size
[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Fri, Nov 25, 2011 at 5:07 PM
Subject: Fwd: [REF: SR[protected]] Fwd: Dissatifying experience with Hyundai
Santro and Authorized Service Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net


hi,
I tried sending attachment of bills for my other car DL9CA 6119 but somehow
that mail is getting bounced (probably because of the attachment size)...I
may have to split the attachment and send it you again...will do that later
in the day ..Hope you have recieved the scanend copy of bills for my other
car...Kindly acknowledge that.

Thanks & Regards
-Amit
[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Fri, Nov 25, 2011 at 4:58 PM
Subject: Fwd: [REF: SR[protected]] Fwd: Dissatifying experience with Hyundai
Santro and Authorized Service Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net



PFA the scanned copy of bills for DL9CA 6119.

Regards
-Amit
+[protected]

Note: scanned copy of bills for DL4CND 2990 sent in a separate mail.

[protected] Forwarded message[protected]
From: Amit Gupta <amitgupta.[protected]@gmail.com>
Date: Fri, Nov 25, 2011 at 4:45 PM
Subject: [REF: SR[protected]]Fwd: Dissatifying experience with Hyundai
Santro and Authorized Service Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net


PFA the scanned copies of bills from service centers for DL4CND 2990...

Will send the scanned copy of bills for my other car DL9CA 6119 (serviced
recently by Himgiri Motors, Peeragarhi) in seperate mail (as attachment size
is too much)

Regards
-Amit
+[protected]

[protected] Forwarded message[protected]
From: Amit Gupta
Date: Friday, November 25, 2011
Subject: Dissatifying experience with Hyundai Santro and Authorized Service
Center (Himgiri Motors, Peeragarhi)
To: [protected]@hmil.net


Dear Madam/Sir,

First I would like to congratulate you on the great achievements of Hyundai Motors which made Hyundai one of the top preferred cars for all consumers in India. That's the reason I’ve two Hyundai cars (Santro) bearing registration numbers as DL9CA 6119 (Santro 1999 model purchased second hand in 2005 at approx 50000 Kms and currently at 80000+ KMS) and DL4CND 2990 (Santro GL purchased new in 2008 and currently at approx 20000 KMS).

But your after sales service (including free and paid) have raised serious doubts on either the performance of Hyundai cars or on capability of the authorized service centers. Initially both of my cars were good in terms of performance and maintenance but my visits to Hyundai Authorized Service Centers over the period of time has resulted in the downgrade of performance and increase of maintenance costs, with the last/recent visits to Himgiri Motors, Peeragarhi proving out to be the worst and dissatisfying experience.

I do understand when the car is new it certainly is better in terms of performance and maintenance. From the day I purchased Santro GL model (DL4CND 2990), I was not getting a good mileage with/out AC. When I raised this to the dealer, they said that since the car is new you should not be worrying about and after first service, you will see the improvement. Even after all free services, there was no improvement as I was getting approximately 10 KM/ltr of fuel. Thereafter the dealer said the all GL models give around 10Km/ltr in city and if i want to check the real mileage of car I should see that on the highway driving which I figured out later to be around 12 KM/ltr.

Anyhow over the time when I started taking my cars for paid services, there were consistency over the following from your Authorized Service Centers:
1. Overhauling of one or the other components to improve performance
2. Suggestions on replacement of certain components
3. Basic checks including oil change, air filter etc...

I never questioned your service center personnel assuming their expertise in the field and of course working towards customer satisfaction. As a result I’ve paid them whatever they have come up with. But my recent visit to Himgiri Motors, Peergarhi have changed my opinion of genuineness towards services being provided along with customer satisfaction. I do understand that every authorized service center work under predefined guidelines for each of Hyundai make & models but somewhere or the other i felt customer being cheated and real concerns going unaddressed even though being reported at the time of job card creation.

Last week I took my car DL9CA 6119 to Himgiri Motors, Peeragarhi for service and it was the worst experience in terms of:
1. Professionalism shown
2. Customer Satisfaction
3. Ability to understand, identity and rectify the core issues
4. Ignorance on the feedback

After taking the delivery of the car on following day of servicing, I noticed some issues emerging out (particularly wiper water, brakes and problem with the rear door). I called up the service center and reported the same. This time they scheduled the pick up from my home and after doing partial repairs along with replacing rear door shockers which were fine before giving them the car for servicing, they delivered my vehicle same day. Also they told to get the motor linked to wiper replaced which i refused mainly because of the reason that it was ignored earlier despite of them making a note in their job card. I paid them the bill in excess of INR 15000 and the moment i questioned them, there were no satisfactory replies. On top of it, i got only one call for the feedback where i explained the lady calling, about all the issues and that's it...NOTHING HAPPENED AFTER SHE PUT THE PHONE DOWN. Is this WHAT THE CUSTOMER SERVICE IS ALL ABOUT. I either doubt the ability of mechanics working in their workshop or it's the sheer ignorance for the sake of money. Similar incident has happened with me when i took my other car (DL4CND 2990) to their workshop earlier this year.

I would appreciate if someone from Hyundai can address following concerns:
1. The running and maintenance costs of Hyundai cars
2. Genuineness of Hyundai Authorized Service Centers

These incidents have forced me to rethink on my plans to buy another Hyundai car and/or recommend it.

Looking forward to hear satisfactory reply with proposed action/solution.

Thanks & Regards
-Amit Gupta
+[protected]

I drive a Verna diesel Sx purchased in 2007 and my wife drives a Santro purchased in 2006. We used to own an Accent and a Santro before that. We purchased 2 Hyundai cars because we were happy with what we had. Our service centre was 2 kms away and the showroom was bang opposite. Over the last 4 years I have noticed certain factors which made me write this piece.
I sincerely feel that anyone who is planning o buy a Hyundai product should read this and reconsider their decision.
My brand new Verna’s fuel gauge pipe was eaten by a rat. The car was picked up (it used to be a free pick up and drop at that time) and I got a call that the fuel tank to the fuel gauge wire was eaten by a rat and would need replacing. I agreed. It took them 5 days to fix the problem because the part was flown in from Chennai. They told me that they did not store parts in Mumbai! Since it was not a manufacturing fault I went without a car for 5 days. Then my AC died while I was in Pune. I came back and spoke to them and they said bring the car to Deonar workshop. I asked for a pick up (I drive my own car) and was told it will take 3 weeks! I drove in May heat to this place and again it took a lot of time to get the spare parts. The car came back without a wash or vacuuming. (Previously they used to deliver the car nicely washed and vacuumed). The AC conked again in 3 months and I was fed up and got a local chap to fix it and decided enough was enough and booked my next car (obviously not a Hyundai) Since the delivery was due in March 2012 I had to get my car serviced. Meanwhile my fuel tank lid broke. I called up the workshop and told them that I want a pick up and drop and a paid service. I was given an appointment after 3weeks so I told them I will need a white colored fuel tank lid and they should procure it. I got a call 3days later stating this job will be done in the body shop, which was Ok with time and reminded them that keep the part ready. My car was picked up and as usual I got a call saying they do not have a fuel tank lid. Apparently the lady while giving me an appointment forgot to let the mechanics j=know! After shouting and howling I was given their customer service head’s mobile. I meanwhile tried their toll free customer care number. I was given a docket number and was told that they will resolve the complaint in 4 days! I asked for a senior and was told they would call back. I finally wrote an email to their customer care. In early 2004-5 I used to get an automated response acknowledging my email. Since last 2 years they do not bother to even acknowledge the complaints. I finally found out the workshop head and he said he would look into it.
Finally the car came back without a lid and it was sent to me y home next evening. Since I had created a ruckus the car this time was washed well. The service head offered to waive off the pickup and drop charges of Rs. 150! I have decline and paid full amount.
I have noted that since last 3 years there is no workshop for south Mumbai and if you do not have a driver they will not support you in an emergency like my AC breakdown. Pick up and drop is charged. The emails are not answered at all. The guy responsible for the car servicing will never update you after the first mandatory call informing the problems found at first inspection. The car for whatever reason will never come back on the same day.
Car washing and vacuuming is not routine now. I wanted to find out whether this was a service centre issue or a Hyundai issue as a whole company. I went and requested a test drive for the new fluidic Verna since the showroom is bang opposite my house. I was never offered one. I then registered on their webpage for a test drive..No response. I once went to see the new Santa Fe at their showroom and sat in the car saw what I wanted and walked away without any sales rep bothering to ask me if I wanted to buy a car.
For sheer customer unfriendly service, poor workshop locations , bad AC machines one should ignore Hyundai.
I also found out a good website called Consumerdady.com. Check it out. Hyundai scores a measly 3.58 out of 10 in customer satisfaction.

I had purchased a Hyundai I10 (MH14 CS1850) from Garve Hyundai, Wakad, Pune and I was promised a Loyalty Bonus of Rs 10000 within 2 months of the purchase. However it has been 8 months now and no progress! Every time I call, I am given one reason or the other by Garve Hyundai, who by the way are extremely bad at post sales service in general.

To, Hyundai Motors Ltd., India
I have booked an i10 from sharayu Hyundai, navi Mumbai with booking amount 12000/- against exchange of my car. When I found my original documents of present car are missing. Next day immediately, I have registered complaint at CBD Belapur police station for my missing original documnets. Then I called concerned authority hyundai motors Mr.Sachin Khedekar and asked for cancellation of my booking though I have not original documents of present car. The concerned authority assured me for cancellation. But when I visit the sharayu Hyundai motors, surprisingly the authority refused to refund my total booking amount Rs.12000/- & said they could refund only Rs.9000/-When I was requesting for it, I have been treated very arrogantly. So I request the company authorities in India to keep their promise of customer care & satisfaction by taking appropriate action against sharyu Hyundai Motors, Navi Mumbai & refund my total booking amount Rs. 120000/-

Vilas Khalokar

I HAVE GIVEN MY HYNDAI I 10 CAR FOR SECOND SERVICE
FIRST TIME AT DELEVERD NOT WASH PROPERLY MIRROR GLASS AND POLISH NOT DONE SATISFIED
AFTER IMMIGIATE COMPLAIN TO PLANATE AT MANONAGAR THEY HAVE TOLD PUT ANY TIME
BUT SOMANY TIME THEY HAVE GIVEN TIME AFTER TODAY THEY HAVE TAKE MY CAR FOR WASHING POLISH AND ETC
AFTER COMING HIS TELEPHONE FOR DELEVARY OF CAR I M GOING SERVICE STATION BUT CAR ONLY CLEAR BY CLOTH EVEN CHARAK OF BIRDS ARE NOT GONE FROM TOP MIRROR GLASS ARE ALSO VERY DIRTY
MY CAR NO. IS GJ 1 HJ 3858 AND SERVICE CENTRE NAME IS PLANET AUTOMOTIVE PVT. LTD MANINAGAR
NOT WHAT CAN I DO FOR THET
GIVE ME REPLY
MY EMIL ID [protected]@yahoo.co.in andPHONE NO [protected]
address is
HARISH S DAVE
B 12 DWARKESH APPARTMENT
RAMBAUG
MANINAGAR AHMEDABAD
380008
380008

I have done my Paid Service from Mukesh Hyundai on dated 29th September 2011 but the Service Advisor haven't looked into the issue I have told him and at the time of delivery made the false statement that he verified the same and its ok from his side. But again I parked my vehicle on 1st November 2011 to the same Mukesh Hyundai for the same reason which got overlooked by the Service Advisor. After 2-3 days got the feedback from them that they are unable to recognize the problem and will escalate the same to Hyundai Motors but not done from their end.
I approached Hyundai Motors and explained the whole issue but still after almost 15 days also Hyundai people were also not telling the exact nature of problem encountered and making the same delayed like anything. Still my vehicle is lying at Mukesh Hyundai only.
The Problem I face while driving is the Gear Shift problem. I have i10 AT and while driving at the speed of 80/km suddenly it came to 20/km with a big shock and jerk. This problem neither got addressed correctly by the Hyundai Dealer nor from the Hyundai itself till date.

Myself and my whole family is suffering because of non-availability of vehicle. Your help is highly required.

Thanks a lot in Advance
Warm Regards
Ranjan K Gupta

I got a fraud mail regarding job opening in Hyundai motors!!!!!
i.e.


Hyundai Motor India (HMIL)
A-30 Mohan Co-operative Industrial
Area Phase-1 Mathura Road
New delhi 110044.

Tel:+[protected]




Dear applicant,

We are in receipt of your email, this is to inform you that the required security deposit should be paid into the account details below so that we can send to you your offer letter also you need to show the scan copy of the deposit slip and offer letter at the gate in-other to be allowed into the company compound for the interview by our security.You are required to pay the refundable interview security deposit to the below account in-other to attend the the second batch of the Interview on the 19TH of Novermber 2011.As soon as the payment is made today 14TH of Novermber 2011, please kindly send us the deposit slip via email for confirmation as it will help us facilitate the documents for the ticket and other requirement for the preparation of your interview date.

Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is because such an amount will be refunded back to applicants immediately after the interview and that is the reason we are not using the Company Bank Account. Do ensure it's a cash payment so that you can send the scan copy of the deposit slip for verification by our account department and also to enable us return it back to you immediately the interview is over.

Below are the account details for payment:

BANK NAME: STATE BANK OF INDIA
ACCOUNT NAME: MOHD ASAIM RAZA
ACCOUNT NO: [protected]
PAN NUMBER: BAFPR9848K
IFSC NUMBER: SBIN0000628
BRACH CODE CHANDIGAH.

Reasons of payment:The refundable payment of Rs16, 800 rupees is to make sure that you will be coming for the interview in other for us not to lose in sending you the flight ticket because this company will be responsible for your accommodation and after the interview, your amount will be return to you in cash, the ticket that is to be sent to you is a two way ticket and even if you are not selected your security deposit will still be return to you.

Regards,
Chung Yong Lee
Chief Executive Officer,
Hyundai Motor India Limited.

The work is not satisfaction third service in my car TN 72 AH 1062.please refund my coupon card or transfer to susee Hyundai tirunelveli.take action immediately.expecting replay soon.our front Tyre had been damaged.before all the Tyre getting damaged you have to service all the Tyre before it had damaged.

Hyundai Motor India (Ltd)
Head Office Address:
A-30 Mohan Co-operative Industrial
Area Phase-1 Mathura Road
New Delhi 110044.

Your Resume has been selected from for our new plant. The Company selected 65 candidates list
for Senior Engineer, IT, Administration,Production,marketing and general service Departments.
It is our pleasure to inform you that your Resume was selected as one of the 65 candidates
shortlisted for the interview. The Hyundai Company is the best Manufacturing Car Company in
India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore,Pune
and Mumbai Etc.

Your interview will be held at The Company Corporate office in New Delhi on 26TH November
2011 (11.30 a.m.) you will be pleased to know that the 65 candidate’s selected 60 candidates
will be giving appointment, meaning your Application can be in progress to the final stage.
Your offer letter with Air Ticket will be sent to you by courier before date of interview.
The Company can offer you a salary with benefits for this post 72, 000/- to 500, 000/- P.M. +
(HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be
fixed by Company HRD at the time of final process. You have to come with photo-copies of all
required documents.
=========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
=========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9.Two Passport Size Photograph.
======================================
You are to make a refundable cash surety deposit of Rs.15, 400.INR in favor of our
recruitment accountant officer name in charges to receive such payment. The refundable
interview surety deposit should be paid through any [STATE BANK OF INDIA] Branch closer to
you an Account No. will be provided to you upon your response to this mail on how you will
deposited the fee as a sign of seriousness that you are in need of this job.

NB: Our phone number was withheld for better communication with email messages. This Company
will be responsible for all other expenditure of your at the time of face-to-face meeting
with you in the Company. The Job profile, salary offer, and date-time of interview will be
mention in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 11th of November 2011.The earlier the deposit is made the
earlier your position will be secured by the Company HRD-direct recruitment officer. Wishing
you the best of lucks.

Warm Regards,
Chung Mong-Koo
Chief Executive Officer.

SIR,
I PURCHASE A HYUNDAI i10 1.1 MAGNA CAR FROM KOLLAM POPULAR WORLD PVT LTD (MAIN BRANCH AT THIRUVANANTHAPURAM ) ON 06/05/2010. ON PURCHASING TIME THEY GAVE ME SOME OFFERS. RS.4500 CASH FOR CORPORATE DISCOUNT AND A CRICKET KIT. I CONTACT THEM MANY TIMES DIRECTLY AND THROUGH TELEPHONE FOR GETTING THAT. BUT THEY CANNOT GIVE THESE.

Hello

I have purchased a new hyundai i 20 car in May end. the car has been giving problems of knocking in the front wheels since then. this has gone to service center at ashram road (Sharma Cars) number of times of repair and the last time on 22 oct 2011 they changed the entire gear assembly and gear box but still the knocking has not been solved. the car has gone to these guys 4 times till now in the last 5 months. Pls help me with the resolution. the car parts and the car itself is defective. I dont think any new car will give so many problems as this.My car reg number is GJ01KJ5966. and My contact number is [protected]. Email id [protected]@yahoo.com

My compaint to hyundai team is as below.
My car front wheels have the knocking problem since i have bought this car. the knocking has been repaired several times thru your service center. last time on 22/10/2011 it was taken to service center and gear assy steering and gear box assy has been changed as per the invoice but still it has the knocking problem i am tired of the service given and i cannot afford to keep running behind your service guys. pls get me a resolution else i will mark this to consumer forum

I have purchased a santro car from susee Hyundai tirunelveli.the Tyre in our car is made up of good year company.in our car front Tyre had been damaged our car had ran only 11thousand kilometer.normally it should run 30 thousand kilometer it semis because of the poor quality our Tyre had been damaged.the Chandra Hyundai (Coimbatore) worker approaches was not satisfied the have reported against us from the beginning.so kindly take necessary action on Chandra Hyundai and kindly rectify our Tyre complaint and please replace all the Tyre before the complaint.the work of Chandra Hyundai was not that much it was very poor.the vehicle went to service-repair to Chandra Hyundai company17/10/2011 and came back to house on25/10/2011.for changing the Tyre this much days was taken.the activities was not satisfied for us and susee Hyundai (tirunelveli).so kindly rectify the problem as soon as possible.
thanking you

Two days before i was driving Pune to MUmbai ,
After reaching Mumbai at traffic signal I stopped for red light and made neutral.

To my shock When green light I was not able to shift to 1st 2nd or any gear it totally locked but engine was working.

Car No: MH14-AM-3908

Last servicing was done 2500 km before .

I parked the car road side and came back after 3 hours and drive back to pune non stop with out much of gear change. I will go to service center now and donot know they will be able to fix this issue ???

Could the officials look to these issues ,
I doubt quality of Hyundai engine , Gear and Clutch system

I shocked to see so many complaints of Hyundai Santro at this iste ConsumerComplaint

Dated: - 24th October 2011



Subject: RECTIFICATION / REPAIR OF HUNDAI CAR i10 REGISTRATION NO HR 26 BH 9199



Dear Sir,

I had purchase the above mention car in the month of Feb 11 from Orion Hundai, Gurgaon, Haryana. It has done approx 2600 KM.

On 25th July 2011, I observed that car was missing in during the cold start in the morning & evening and not giving enough power. I had taken this car to Orion and apprised him about the problem. The cold start problem has not been rectified from last 1.5 months. As per the workshop they had tried to rectified no of times without any success.

After enquiring from about its rectification number of times from the workshop, I have come to know my car has been sent to Hundai, Delhi. I have been trying to talk to Hundai customer care and Hundai International in Korea. But unfortunately I have not received any satisfactory answer of its problem. Every time I am informed that spare parts and software program will be coming from Korea after 15 days.

Orion workshop has given me standby car for my use. I find hard to believe that i10 car which is being manufacture and used in India by number of people it has not forecasted spares to give customer satisfactory service.

As you know car which has been purchased by me just few months back is being kept in the workshop for such a long time. I feel there is some major problem which can’t be rectified by the company. I feel it’s a real mental harassment of not enjoying the position of a new car which has been bought by me in great difficulty.

May I requested you to help me in getting the car at an early date from the company as all my sincere effect has failed.

Thanking you,
Neeraj Verma

Handover my car on 03/10/11 for starting and electrical problem.The delivery date given was on 08/10/11 .Enquired 3 days, on 8th Oct the service manager Mr Kingsuk Maity said the parts are being ordered and the work is in progress but failed to say the expected delivery date.On 10,12th Oct another service manager say the same thing.on 14/10/11 they disappointed me by saying that no work has been done for my car because the parts have not
yet reached the workshop and can not say the delivery date.The higher authority of the showroom was also unsure of the expected delivery date of my car after 11 days of receiving.At last after being very disappointed I have to take away my car to a local workshop with the help of break down van.Thanks for such inferior quality of service from the Hyundai Company Showroom(Concord Hyundai).

Regard
S.A.Faruck

Sir,
I have booked a santro gls car on my fathers name sh. kishan lal s/o sh.samanta in agency of hyundai motors i.e.
M/s Parashar Motors Pvt. Ltd. , 62km milestone, Delhi- Mathura Road, Palwal, (Haryana)

I have paid RS10000/- (ten thousand) in advance for booking on 29 AUG,2011. and the due date for delivery was 30 SEP,2011. reciept no:-2208
but due some unavoidable reasons we cancel our booking before the delivery date on 5 SEP,2011. verbly.
but they do not refund my booking amount which i have paid on time of booking RS10000/-(ten thousand).

I go there manually many time and request them to refund my booking amount but they do not give any response and do misbehavior with me and abusing me. the sales executive Mr.Mahesh Rawat & Mr. Bhati attended me and do misbehaviour with me. and do not refund my booking amount.

I request you to refund my booking amount please consider my problem because i am suffering from financial problems at my home. thankfully,

your's faithfully,
Sher Singh s/o SH. Kishan Lal
vill-Lohagarh , distt-palwal,haryana 121102
mob.no. [protected]

Your name
Your profession
Your address
[protected]
Your email address
Date
Name of dealer

Dear Sir/Madam
Re: (insert vehicle make, model and registration number)

Subject: (Disappointment for buying the car from Hyundai because of the worst services)

With foremost frustration and sorrow I am writing this letter to you and I hereby inform that on (date) I purchased a motor vehicle from your dealership (put the vehicle details here, year, make, model and registration number). Unfortunately, the vehicle has not been satisfactory and agreeable because from the past couple of months approximately 5, its A.C has been a major issue. It works on and off and add on I have been issuing my car to the service station many a times for the same. Three times my car was sent to Samara Hyundai and they couldn’t solve the problem. Then it was sent to Hyundai Motor Plaza where they gave a provoking response that the concerned parts are out of stock.

I have been speaking with Mr. Khan from 3 consecutive weeks, the advisor and he has been repeatedly giving the same replies that the parts will be sooner available.
Now again the car is at the service station and they tell us that still the parts are not available and shockingly the higher authorities deny talking.
I have spent 8 lakhs on this vehicle so that I could commute to my hospital easily but unfortunately the services rendered by you are so despicable.
Being a doctor I am ashamed to confront people like you all who run from their responsibilities.
I have to go to hospital twice every day according to the shifts and even at emergency calls with no fixed timings. An autorikshaw is never available at midnight.
I am so bugged and angry with this situation.

Though I have requested legion of times, but I would appreciate it if you could organize to arrange the parts for the needful as soon as possible.
As I am sure you can appreciate, I rely on my car for transport and apart from the
inconvenience, this problem has also caused me to incur additional cost .
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by (date), I will consider taking further action to resolve the complaint through the courts.

Dear Sir

My car I 10 serviced by Malwa Auto sales (P)Ltd., Sonipat, haryana. on 18th of Sept 2011.They replaced my oil seal, tyre gaurd and support of radiator at the time of services

After 6 days on 24th again i visited for my complaint due to servicing only but they never resolved my problem and again askig for charges, then I mailed the complint on 09/30/2011 05:55 PM and reminder on 10/03/2011 05:11 PM to Hyuandai customer support [protected]@hmil.net and [protected]@malwagroup.co.in but still they are not responding for solution.

These problems i am facing after servicing of my vehicle I 10 with invoice no. B[protected] dated 20th of Sept 2011.

1. AC Cooling problem after servicing the vehicle this time.

2. Sound from left front side after replacing Radiator bracket at the time of this service.

3. silencer pins for support was not inserted in supporting rubbers after servicing.

4. Found electic cable was hanging/grinding with left front tyre and was in open conditing/mashed.non-insulated. What happend if car got fire due to this short circuit ??? And also my tyre got damaged due to that hanging cable.

5. Balance ammount not refunded/adjusted till date and neither providing the balance advance ammount from last year Aug 2010.

As i am now assuming that they are doing intentionally creating these types of problems as I am not getting any problems from other service stations like capital hyuandai and Deep.

Last time also the left the loose bolt of my shocker and after doing complaint only they replaced the same.

Also I called Mr. Uday GM on [protected], but he never know how to speak with customer.

Now i have had the most disgusting and painful experience with Hyuandai.

You are requested to intervene and help me to checkup/repair of my car.Because these problems are generated only during the service only.


Thanks and regards
K P singh
[protected] Mail ID [protected]@yahoo.com
1047/30, vikas nagar,
Kakroi Road, Sonipat
Haryana

I Mr. Pankaj V. Amrujkar have purchase Hyundai I-10 vehicle from Alcon Hyundai, Goa on 2oth of August 2009 bearing vehicle no. Ga-04/ C-1760.Mp3 player of Kenwood Nippon Brand has been fitted during the purchase by the dealer 'ALCON HYUNDAI' Goa. it was under warrenty period of 2 years from the date of fitment.My Mp3 player was having continuos problems which was brought to the notice of the service engineers of alcon hyundai.and everytime they were servicing it.But the problem was not ever solved till the end .Lastely they came to the conclusion that it cant be repaired further.
It was then handed over to them 2 months before the warrenty period for exchange.
Meanwhile it was brought to my notice by some more customers that the mp3 player of this brand fitted on their vehicles are also having such types of continual problems.
This was then brought to the notice of the technical advisor and i refused to accept the same brand of Mp3 player on warrenty.I requested them that in such case they have to replace the mp3 player with some other good quality brand. i was ready to pay the difference amount for the change of mp3 brand.
They agreed for my proposal but they are reducing the amount of mp3 player as per their purchase price and asking me to pay the difference as per the selling price of mp3 player of other brand.Actually as per my knowledge, if they are considering their purchase price then the difference in the price for the new mp3 player has to be calculated as per their purchase price.pls look into the matter at the earliest.

Dear Sir,
I recently purchased your Verna 1.6 SxCRDI saloon car.(2011 model chassis no. MALCU41ULBMO21339) on[protected]. I used the car about 2083 Kms.
While driving to Alwaye on 9-9-2011 early morning at 05:15 am to pick my daughter in law from railway station the car ran through a gutter on the road which resulted in hitting the under carriage of the car. After a short time, low engine oil alarm came and I stopped the car immediately on the side. Since it was dark I waited for somebody to pass through and one man helped me to check the car with his motor cycle head light. There was no oil in the engine tank when checked with dip stick. I left the car there and proceed to railway station on the motor cycle. While coming back from railway station in a taxi I purchased 2 liters of engine oil to top up the engine. But it was observed that the engine oil was getting drained due to the big crack on the engine oil sump. I left the car there and informed your road side assistance team and they towed the car to your popular service station at Muvattupuzha, Ernakulam (dist) ,Kerala. On checking they informed me that engine bearings, shaft etc. having scratch on them and informed me to replace so many parts which cost about 1.25 lakhs to continue the warranty. My insurance company refuses to pay the repair costs.
I was working at Saudi Arabia and was driving various types of vehicles during last 30 years including Toyota Camry, Datsun 200 B and Maruthi 800B in India. I acted the same way as a normal driver do when engine oil alarm came. Your car seems very delicate which cannot withstand such a small accident. I observed in my earlier cars there is plate to protect the engine from such mishaps. I have to Pay 1.25 lakhs for repair immediately after purchasing a new car which is ridiculous. One of my close friends was consider purchasing same car, but he is reconsidering after seeing what happened to my car and response from insurance agent. I preferred an international brand which will have a international quality. Since you are reputed company I hope you will help me to solve this problem
Thanking you,
Govinda Kurup
[protected]@hotmail.com
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