Hyundai Motor India Complaints & Reviews

Dear Sir,

I relate this email to a serious complaint about my car (details as given below):

Model: Creta 1.4 CRDI E+
Registration no: DL2C AY 3637
MFG DT: 01/2018

I bought this car on 24th Jan 2018 from Capital Hyundai, Noida. All the periodic services of my car up to the recent service of 60, 000 KM on 31st December 2021 are done at Capital Hyundai Workshop Sector-2, Noida (except one service of 50, 000 as I was forced to do in my hometown because of lockdown but I did that service as per the instructions listed at Hyundai website). So, Capital Hyundai has all the service records of my car.

My car was booked on 21st Jan 2018 and they were supposed to give the car on 8th February 2018 due to 2-3 weeks waiting. Sales team called on 24th Jan morning (just after 2 days of booking) and informed me of the availability of my car. I thought the sales team was giving me a priority but realized later that they have given me a faulty car (looks like somebody else refused to take this car).

After the first service of 1000 KM, I realized the car was making some sort of noise when I was applying for breaks on a rough road. Noises were coming out from steering and brakes. Also, the car is moving after releasing the clutch, but just 1.5 inches from the bottom. So, the new car had problems with steering, clutch and brakes. That has been told to the service team at the time of the second service of 10000 KM. I have been told that all three parts are working and noise is coming because of new ABS in this car which will go automatically after running a few more thousand KM’s.

Because of the continuous noise and jerking, I told the service team at the time of 30, 000 and 40, 000 KM services but got the same answer again and again. My car was under Hyundai Warranty and I was expecting to replace all the parts not working properly.

Once I went there again for 60000 KM, my car was out of warranty and they told me below problems without asking me and gave me a huge estimate to replace all parts:

-Clutch is hard, almost gone and many parts of the clutch need to be replaced.
-Steering rack needs to be replaced.
-Front Brake pads and other parts need to be replaced

All four tyres of my car had bubbles just after 52000 KM running / 30 months from the car purchase date while tread wear was just 60-65%. I was expecting to run all 04 tyres up to 7000 KM (as per the condition at that time) but it was not safe to drive because of bubbles. I went to the Goodyear dealer and found out that there is no warranty for Hyundai company fitted tyres. I had to change all 4 tyres after 52000 KM running. My newly purchased tyres (from the same company / Goodyear) are with full warranty and I failed to understand why Hyundai doesn’t give warranty cards for tyres with a new car.

I also have Toyota Etios (Diesel) and Honda Jazz (Petrol). I just changed Tyres after 75000 KM running and battery after 82000 KM running. I changed none of the other parts of those cars after running 96500 and 98000 KM (except on time periodic services).

When I purchased the Hyundai Creta, I thought I was dealing with the best car company in India but experience proved me wrong.

I have been facing problems in Clutch, Steering and Breaks since day 01 and your service center refused to replace it politely when my car was under warranty. Once the warranty is over, they are asking me to pay for everything. I have a record of all telephonic conversations with the service team and they must have all records too. It’s a simple case of cheating.

Can I expect from the senior management of the company to look into the matter seriously and instruct the service center to replace all desired parts under the warranty only (with no extra burden on me, I have already paid a handsome amount to the company and continuously paying a full amount for periodic services)?

It will highly appreciate an early action.

Looking forward to hearing from you.

Iqbal Ahmad
M: +91 [protected], +91 [protected]

Hi.i m one of the hyundai customer. I have hyundai creta. In punjab. My dealership is goyal hyundai. On 15th i met with an accident and i claimed from the insurance of my car..i took my car after they recieved the DO. Now on 30th i again met with an accident. This time they take in my car nd said we wll start the claim process..3days they make my car stand at one place nd didnot even touched and lying to me that they has started the process.when i asked the insurance company they told me theres no claim process is going on..now they are purposely delaying my car and lying to me again and again about my car get repaired..its 5 th day today nd still my car is untoucbed.insuramce is online lortable insurance liberty company.i am very need in car. They are jus lying again and again and not doing their work.please do the needful.

Hi Team,
My 1 month old Creta has been stolen from outside my home and no tracking has been done through your app even after more than 48 hours.
- Do you think we should trust the so-called HYUNDAI brand anymore?- One of the worst security systems, where a thief is able to crack your security system within no time- Blue Link technology is not working, nothing can be detected from the same, it's absolutely wasted overhyped technology.
It clearly reflects that Hyundai is doing marketing of these features to enhance the sale and committing something which is not doable at a later stage.
Please look into this matter seriously else I will surely take this matter to social media (Twitter, Facebook, YouTube) and consumer court, till the time you provide satisfactory resolution of my loss.
I have formally raised the concern to hyundai customer care number and below is SR Number # 1-[protected]
Owner- Deepak Chawla
Registration No.- HR98C5322
Color- Black
Vehicle age-30 days

Name Manoj Tripathi
Car no CG10AU6865
MO [protected]
My car's headlight make shadow but hyundai told me headlight are ok and ARAI approved dealer tried but hyundai motor not respond good
They not my problem solve.
Too risky for night driving.

Met with an accident on 17-Dec and sent the car to the showroom same day but till date they can't get the spare parts from the factory and even today they say it may take more than 10 days to get the parts.
Parts which they ordered.
1. Front bumper
2. Driver side fender
3. Driver side mirror set
3. Wipers water tank

I would like to bring your attention to the malpractice of M/s Captial hyundai, which is affecting your brand value.
First of all they force customer to purchase the accessories package which includes anti rust coating and teflon coatings (4 nos each). After booking, i was curious about this coating, so i had done some research about it. "Teflon is a registered Patent of Company DuPont and now part of Chemours India (Subsidiary set up of Dupont)" but when i took delivery of my car capital Hyundai offered me some wax polish instead of teflon which was promised at the time of booking. I argued with sales advisor and escalated this matter to DGM but they rudely told me it (wax coating) is teflon according to them, if i have any issue then i can leave the car, there are other buyers in qeue.
Disheartedly, i accepted the car with wax polish.
Now, after 8 months i contacted the capital hyundai to avail the 2nd Teflon (wax coating) service, they are demanding ₹800 extra for the same that means i need to pay ₹2400 in total if i want to avail the polish service which was forced upon me. I demanded refund for the coating price which they had declined.

I request hyundai India team to provide support and take some strict action against the Capital hyundai dealer. I am sure there are hundreds of other customer out there who are suffering at their hand. It will negatively affect trust value of your brand Hyundai

Anshul gupta

I have issued complain regarding My Hundayi I20 car Avn display during service. They said we have registered your complain regarding AVN display . We will contact you when spare will be available. But now when I called they are refusing and saying we have not registered your complain.

Hi, what hell this, I get new car for 8 month, now get petrol linkage pumb, what responsibilities for your company given his client, now my car is in your service send that part not in service centre make 10 delay for part, so this much day what it do! Please respond and faster give my car, I buy new car from muvattupuzha, now my car get in uppukandam, ernakulam, please respond give my car fastly

On Sunday, my father went in their showroom to view i10 NIOS sportz. They showed us and gave us at Ex-showroom 6, 66, 950. We gave the booking amount of 10, 000. They gave us the exhange offer on our Santro car worth 70, 000. Also, they gave us the exhange offer discount of 10, 000. Next day, they came at our place with the team of 4 people, inspected the car and took it in their showroom by making my father signed some documents. Then, the manager, Amit Sharma, called and said that they will drop the car price by 10, 000. Also, they gave us a deal of carseat covers for it. After few hours, they called again and said that they will drop the price again by 10, 000. So the price of the car would be 50, 000. This is a total mental harassment and wastage of our time. Why would you make a deal if you don’t want to stay on your words ? This unprofessional and fraud behaviour is unacceptable.They convinced us by giving deals upon deals and then stepping back from it. The quality of service and treating customers is poor especially by Team leader Amit Sharma.

I had booked i20 Nline with Sai Auto Hyundai Saki Vihar Road, Chandivali, Mumbai. Had paid 10000₹ for booking. Due to some personal reasons, I decided to cancel booking within a week. Now dealer is not refunding my amount and sales executive - Mr Karan S, not taking my calls too. No reply from Hyundai Customer Support nor Dealership even after repeated emails.
I was not given any documents while booking nor was I informed regarding cancellation fee. This is pure cheating by this dealership.

Please do not buy any car from this dealership, they are frauds and have no regards for customers.

We have given our hyundai venue car for repair on 17th pf December and haven’t received my vehicle yet as agreed and is being delayed.
Vehicle number 5603
Location: kappil, krishnapuram, alapuzha dist. Kerala

The person who created the job card did not give me a proper information regarding the parts and its price. As it was the second free servicing I did not expect any extra charges for labour. But that person did not tell me regarding the hidden charges it has with the wheel alignment.

I had purchased New car, grand i-10 nios sportz (UK06BB2118) in July 21, from Bindal Hundai Rudrapur. After 2 months running (2000 km) due to heavy rain in Uttarakhand on 16th Oct-21 there was some water ingress in the car. Car was parked in the apartment parking area during rain. When I gave car to service centre at Sachin Hundai Haldwani, they initially submitted repair quotation of Rs.7.65 lakh ( Car Ex show to price was Rs.6.32 lakh) citing engine & sensor replacement. I am having doubt on Hundai dealer & insurance co. about cartel
formation, as they are just proceeding new car on 'Total loss'. When I take up the matter at higher level, Hundai revised estimate to Rs.4.32 lakh (Reduction from original estimate of Rs.7.65 lakh). Hence my claim that hundai dealer is not proactive in repairing & rather interested in proceeding this case under Total loss validates. Also when I enquired why the Car insurance provided was not on RV (Return to invoice) type to get the full value of car, dealer didn't reply. Due to above there has been mental harrasment from both Hundai & insurance co. Even after escalating the matter I am yet to receive any conclusive response. I want replacement of my car else car to be repaired under insurance policy without any additional cost. Request you to address this issue, else I am preparing to file case in consumer court regarding the same.

KL 18 P 1920

I bought my grand i-10 sportz car in 2015 January from M/s Popular hyundai, Calicut, Kerala and all its periodical services0, accessories and insurance claim work have been done at the same dealer. This time my vehicle was given there on 06.12.2021 for service and the work included fitting of new tyres, repainting of doors with a bumper to bumper insurance claim and work related to engine and suspension in addition to the regular service. It took 16 days and the vehicle was delivered on 22.12.2021. I paid an amount of near 23, 000 in addition to the payment done by the insurance campany. I noticed that the colour (white) of the doors after repainting was not perfectly matching with the original colour of the vehicle. When i brought this to the attention of the service manager and other staff concerned, they did not give any satisfactory reply and asked me to wait for one week so that the new shade will perfectly match with the old one by exposing to sunlight. I feel this was a false and misleading information from a reputed company because there have been no change after 4 days.

I request you to address this issue and look into the details so that my grievance is resolved at the earliest.

Thanking you.

K K Nasser
Asst.Controller
Legal metrology and
Consumer affairs Dept.
Govt.of Kerala
Collectorate, Kozhikode
Ph [protected]

My Insurance agency All India Ins. Paid cashless amount to Hyundai Kothari ₹ 23k, Bopodi, Pune unit on 12th Oct 2021, still Hyundai have asked me to pay full invoice amount on 6th Nov 2021, not considered advance paid amount by All India Ins to Kothari Hyundai. Asked me to submit hard copy bill to other office of All India Ins.
When I asked update of payment received 4 week back and still they asked me pay full amount they were giving base less answer, not sure what is wrong or bad hidden purpose of Hyundai ?
Still i am waiting for refund amount

Up43an 6477 engine problem
Black
2019
Warranty 3 years
No response

Hello ive purchased hyundai verna nex gen in december 2018 and since then i am facing several issues with the car. Firstly there was minor tickling noise in the steering due to which the showroom replaced the mdp motor for which they troubled me a lot i had to bring the car to the showroom 4 times literally and issue still stands unresolved to which i had complained previously as well, and the showroom asks me to drop the car again for 2 days to check the issue. Now the next issue is that the car some times doesnt start and the error is of the ECU unit of the car. For this issue ive shown the car to the same showroom which is RR KIRAD HYUNDAI, SHEWALEWADI, the service person connected their device and repeatedly just saying me that they will have to play a lot to rectify the issue, i mean i wasnt sure that im at a hyundai service station or a local service shop. After that he randomly asked me to change the car battery for no reason saying that the battery that comes with the car has a life of max 2 years. When checked the battery was found completely ok. I am just concerned for this issue because it has happened multiple times that my car dint start when i was outof station that too the time was midnight. I really dont know are these showroom people even capable to work there.
Please assist there are multiple issues

I have I-20 car, reg No. MH 06 AZ 0603. In October 2019, vide bill no. B[protected] dated 23.10.2019, Total clutch work was done at authorized dealer Sharyu Hyndai, Turbhe Mumbai. After work done there are continuous issues faced with cluth of said vehical. Total Invoice amount was Rs. 31952. Two times vehicle broke down on roads after said work done. Dealer attended the work and tried to fix. However Problem was never fixed properly. Now when again I approached to dealer for same issue, he is asking me to repeat same work and I shall again pay him an amount of Rs. 32246/-

I hav, e a questioni, Hyndai parts are of so low quality which long last only for two years or Service provider has not done work properly?

I am expecting that Dealer or Hndai should bear this cost or they should refund back my Money paid to them against above mentioned invoice.

I have raised query no. 1-[protected] with Hyndai moters website also .

I am writing this email with heavy dissatisfaction and utmost disgust with respect to the behavior/fake commitments from the Sales staff & Sales Manager - "Niranjan Singh" o[censored]tkal Hyundai, Patia, Bhubaneswar.

Before visiting to Utkal Hyundai, Patia I also had enquired about other vehicles at KIA, Honda & Maruti Suzuki showrooms. All the Sales Staff were well mannered and well directed on how to deal with the customers. All of them mentioned the correct waiting period even if it was more than the usual period. To the contrast, I had a very terrible experience so far with Hyundai.

I would like to give an overview about the bluff and stupidity the Utkal Hyundai, Patia's sales Staff have been doing with us. We had a requirement of getting the vehicle prior to 15th of December 2021 as I was supposed to travel to Hyderabad and my father wouldn't have been comfortable in driving and taking the delivery after the date[protected]. This was a crystal clear communication with the Sales Staff and they also confirmed with their Manager. I also had a word with Niranjan Singh and he also agreed to that.
The Sales staff having the Team Lead named "Deba Brata Sethi" who was well mannered also told us that they would deliver the vehicle in the first two weeks of December 2021 itself; and based on that assurance we booked the Car Hyundai Venue S Plus during the first week of November, 2021.

Booking is in the name of my Father: Basant Kumar Biswal; Registered Number: [protected]

The real bluff game started after that when they started talking all sort of nonsense when we used to visit them after a month in December. They started cooking up stories. To add on to the misery their SO called Manager named "Niranjan Singh" had a very weird attitude towards us. I am not sure what sort of education that person has to be in that position and have such an absolute irresponsible and manner less attitude towards customers. I specifically asked them to tell a date by when it was possible to deliver the vehicle, else we would cancel the order. These idiots asked for a day to discuss amongst themselves and committed another firm date of 30th December, 2021. I asked them very specifically about this as I would have to reschedule my flight. Based on this fake commitment I rescheduled my flight to 4th January 2022 which costed me money as well.

Then I visited the showroom on 21st December to get an update and these stupid and shameless people had another story with them and said they won't be able to deliver it by 30th December, 2021. Niranjan Singh told me that he had no clue what the subordinates have committed and he was blaming his subordinates. I clearly remember during every visit all the Sales people getting confirmation of a date from him only and in fact, me and my father had got a verbal confirmation from him during all commitments.

Talking to customer care is also of not much help. I was told to take a full refund, but what about the time that we have waited.
All they have done is given us a Request ID after continuous follow ups

Request ID: 1-[protected]

Now today on 22nd December 2021, they have committed another date of 21st January, 2022. If I would have known this earlier I would have never booked it in the first place. All these commitments hold no importance at all.

This is not at all done and I intent to lodge a formal complain with the competent court of law. I further intent to take the matter to full justice.

I demand a full scale written apology from MR. Niranjan Singh AND Utkal HYUNDAI. A stern action must be taken against both the dealership, Manager and Sales TL which are trying to seriously damage the image of a customer oriented company such as HYUNDAI. Further, I demand an immediate delivery of the booked car. I never expected of such an unpleasant and terrible start with HYUNDAI.

Regards,
Rohan Biswal
Mobile: [protected]

I am Aryan verma from roorkee. I had been facing issues with my new car creta petrol top model automatic 2021 which i had bought from B M Hyundai Sales Subhash Nagar, Dehradun.
My car’s sunroof is having issues from the day 1 January till now and has not been sloved.
I had gone to dehradun from roorkee for the same several times but my problem remains same. Please take a strict action against it.