Hyundai Motor India Complaints & Reviews

I purchased a new I10, last month from Sachin Hyundai, Bareilly, but unfortunately it met with an accident.

Now its nearly a month and the car is still at the service center. The reason is they dont have a part (naming Pillar, i dont know what is that) and for last one month they are just telling us that they have placed the order and will get it soon.

When i purchased a car it was told me that there is no problem of the availability of the parts at all, then what is this?

If they can't provide good service then why do they not mention it in the beginning itself.

Thank you,
Jitan Arora
[protected]

I, BOUGHT SANTRO GLS FROM SUPERON HYUNDAI GURGAON ON3/4/08.IN ITS 500 KM OF RUNNING ITS SPARK PLUG BROKEN.I, HAVE REGISTERED A COMPLAINT WITH HYUNDAI, BUT NO RESPONSE. NOW AT 1200 KM OF RUNNING ITS WIPER MOTOR GOT FAULTY.MY CONFIDENCE IS TOTALLY SHATTERED FROM HYUNDAI. If A PERSON IS SPENDING APPROX3.75LAC & STRANDING ON THE ROAD WHAT THE USE OF PURCHASING A NEW VEHICLE & MOREVER NOBODY IS LISTENING

I have bought brand new Hyundai Verna (DL2CAD 6573) from MGF motors Delhi on 15th December, 06. Since then I am getting it serviced on regular basis. I am facing lots of problem with my car. Now it has started giving me sleepless nights as I have invested Rs. 8 lacs on a car which is having a manufacturing defect. Let me take you through the sequence of events which will give you the clear picture:-



I had got my car serviced for the first time on 27th Dec, 07 at your RBSS dealership (dealer code W4201) mileage meter reading 1666. It was a very regular kind of service I got my car back in few hours and according to dealer there was no problem with my car and everything was fine.



Now the second service was at dealer code (N3402) on 6th May, 07 mileage meter reading 10008, I was having a mileage and black smoke problem; I had informed the same to the dealer. Dealer told me that they will check the tuning of engine and fix it. During this service your dealer have topped up the engine oil by filling up 5 liters engine oil and never disclosed the actual problem with the car. Since this was a free service they did not charged anything for labour but they did charged me for 5 liters engine oil.



Third service happened at P L Motors Jaipur (dealership code W4401) on 12th Oct, 07 mileage meter reading 21881, I was having a pickup, black smoke and mileage problem with my car (as the car was giving a mileage of 11 km/litre) I had reported the same to the dealer, they did the diagnosis and informed me that my car is lifting engine oil, I asked the dealer to look into and do the needful or what so ever is required so that problem doesn’t get repeated. They had filled up 5.3 litres of engine oil again this time. The dealer gave me assurance that they have checked up the car and the needful is done and going forward I will never face this kind of problem again. Inspite of the assurance given by the dealer, I was checking my car on regular basis and I found that car is still lifting the engine oil. I took the car again to the dealership for servicing.



Now the forth service happened at PL motors (dealership code W4401) on 31st Jan, 08 mileage meter reading 31863, I had informed them that the all the problems still persists. They have again worked upon the engine and assured me that the problem of lifting engine oil and other problems have been rectified but still recommended that I should regularly check the quantity of engine oil. I kept on checking the same and realized that car is still lifting engine oil. I went back to the dealership and informed them about the same. Now they contacted your HMP office at Delhi asked them to look into the problem as the dealer (W4401) has done their best to rectify the problem. I took the car to your HMP office (dealer no N1100)on 6th Feb, 08 they kept the car for two days and returned stating that they have rectified the problem and car is absolutely fine now. This time I didn’t believed on the assurance given to me. I kept on checking the quantity of engine oil. It was still reducing on regular basis. I went to the dealer (PL Motors dealership code W4401) again on 19th March, 08 and informed about the problem. They had discussed the same with your HMP office. Now according to them (dealer W4401 + HMP office) the car’s engine required to be opened and reassembled as they will be changing the piston and rings of my car.



Now I am not feeling comfortable as the problem persisted for so long and there was no solution provided by your company. Another point in question is, the engine which got fitted at factory carries a problem then what is the guarantee of reassembled engine will run well, what is guarantee that reassembling of engine will not lead to other problems in engine and on top of it please remember I had spend 8 lacs not to run a car with manufacturing defect or to end up with this kind of situation. The problem got diagnosed at the initial stage and got lingered on due to the assurances given to me from time to time by your company. Now my warranty period is getting over in next few months as the period of warranty is 2 years only. Who will be responsible after post warranty period???



My car still is having all the problems:-

Lifting of engine oil.
Mileage problem.( current mileage is around 10 km/litre)
Pickup problem.
Black smoke problem.


I am looking for a permanent solution. Request you to look into my complaint on priority and revert on priority.

My father is a Doctor practicing in Roorkee. He owns a Santro and has always been a Hyundai man. He had never thought of any other brand of car Maker since 2000 till the time we had an extremely harrowing experience with DASS Motors, Meerut. My father’s car was hit parked in front of an eating joint close to meerut and was hit by a Balero from the front. We had the car towed to meerut and showed it to DASS Motors, Meerut, they estimated close to 50, 000 INR for the complete repair of the vehicle. We agreed to have it done with Hyundai(DASS Motors) rather than having it done outside where complete repair was estimated[protected]. The car was promised to be delivered in 5-6 days. I kept following up for the car and the car was finally delivered after 16 days with the claim that the vehicle has been kept longer for the testing.



When the vehicle was delivered it was in an absolutely bad shape with the long list of items which cold have been noticed in the vehicle if it was driven even once. The list of pending item goes as below

The steering of the car shook badly when the car was started
It was not possible to drive the car if the AC was switched on, the car would just stop and would not move because of the load
The dashboard shook vigorously after switching on the AC
The Horn was not working
The car made strange noises from every where
The clutch of the car was just hanging loosely
The bonnet was replaced with no color matching done, the difference in color could be noticed clearly from a distance of 15 meters.


I spoke with DASS Motors and they promised to do all this and deliver the car in 1 day. I took off from work and handed over my car to DASS Motors at 9AM in the morning with the promise that car would be delivered by 2PM. I was told that I would be charged separately for all this work again because I did not notice all this when the car was delivered. I called them up at 3PM and was told that the car is ready and could be taken away. I reached DASS to find that the condition of the car has further worsened, uptill morning my car used to drive straight after leaving the steering straight but now my car was moving left. I complained to them about this and they did something which made my car moving right. I was later than 6:30 pm by then and my car was not done completely and the staff at DASS motors was extremely rude and abusive, challenging not only me but the other customers as well. Seeing the abusive nature of the staff, I decided to take my car in the worse condition after paying the bill of 5000/- and spending whole day of work at Service center.



I and My father had great faith on Quality of Service provided by Hyundai but this experience with DASS motors opened our eyes. We had planned to buy i10 on Sunday but having got the worst car service experience on Saturday we decided to try Maruti and Chevrelot Cars as well.



I couldn’t believe that any authorized service center could be so careless, incompetent, rude and abusive towards the needs of the customer in such service oriented Market.



Regards

Gaurav Sapra

[protected]

Sir,
I had purchased Santro (GLS) model car from Novelty Hundai Pathankot on7th Nov. 2007. At the time of purchase of my car, there was corporate discount was given by the company, as they advertise.The corporate dicount of Rs.4000/- should be returned to the customer within Six months.But till date i.e. 02.06.08 I had not received the cheque of Rs. 4000/-.While I had launched on complain in the month of February in the company call centre phone No.[protected]. My complain No. is[protected], for this I had reknocked to the company more than 10 times.What will be the further action.
Thamking u.
MAnoj Kr. Singh
02.06.2008

Dear Sir,

I have purchased i10 magna from Hyndai Motor Plaza, Mathura Road, New Delhi on 07-May-08 and got the delivery on the same day. On 10-May when we were intended to go somewhere, the car could not be started and we have to push it manually, and we have to cut a sorry figure in our colony.

The matter was reported to motor plaza and complaint was lodged on telephone, some officials came and took nearly two hours to find out the trouble and told us the wire was damaged.
Till than we have been trying our level best to get the same replaced but sorry to write that they people are not paying any heed despite our repeated requests.

Also, Mr. K.S.Mishra, Manager was contacted on phone but he showed his inability in this matter and told us we have to pay 15000/- or, so approx for the same.

It is therefore requested to do the needful at the earliest.

Thanks,
Pushpa Awasthi

I have purchased a new Santro at the time purchase company offered me a corparate bonus of Rs 4000. They offered me they will issue the check once i have submit the copy of RC book and employement proof. I have subbmitted the same 6 months back. Till now they haven't issued the bonus. when ever i have chased them regarding this they are it is under processing . Very very poor customer customer service

I had purchased one Hyundai Sonata Embera in January 2007. This is one of the top end products provided by HMIL and supposed to be its pride.
Unfortunately my vehicle is standing since 29th April 2008 for a repair but till date I have not recieved the vehicle since the spare parts are not available. The company does not have the spare available anywhere in India.
HMIL claiming to be such a big company but having no supply for the best car they produce is shocking, the proof of very poor customer service and poor supply chain system.

We have purchased a new Huyndai Verna from Sudeep Motors - Vapi, who are authorised dealers of Huyndai . After a lot of follow up and talking with Huyndai's main office we got the delivery of car on 31/3/08 without any official documents . The booking of the car was done on 17/3/08 with a token amount and delivery was given on 31/3/08 for a car that was in stock with the company . The car is booked in company name Penta Automation Systems Pvt ltd .The car is financed thru ICICI as per the system of Sudeep Motors. On 24/3 we even paid the final down payment of Rs 2, 34, 413/- and gave alll documents required for loan and the PDC cheques.

Foe ref the customer id : C[protected], Invoice no of Sudeep motors : H[protected] dt 30/3/08 .Model : Verna GLS 1.5CRDI(SX) E3, brigth silver.
Engine no : D4FA7H701449.

Since 31st march the car stands like a big Show piece in our company grounds.

After 15-16 days we also went for the registration camp where Sudeep Motors people got our car cleared from the RTO .

But till today we do not have the number plate. Last week after involving some people in and around Vapi, we came to know that ICICI was not clearing the loan as the final figures given by Sudeep Motors was incorrect . 1% less amount was charged and there was no decision Sudeep Motors could take on this . We finally even paid that difference of Rs 18000/- on 24/4/08 . We were promided that within 2 days the papers would reach us .
Today the two days have become 4-5 days but no luck . The best part is that in so many days Sudeep Motors have never bothered to make a call to us and inform us the status . Everytime we would call and they would then give one more reason or problem .

We are here sitting after blocking almost 3 lacs of rupees for the last one month. Not getting the car registered and making calls to Sudeep Motors, Huyndai Call centres etc ...with no one actually taking up this issue or showing any concern. Today after talking to the GM of Sudeep motors, we realised, he even does not know the matter. He has to wait for his boys to come and give feedback .

We are wondering now whether we made wrong choice by booking this car or to say a 10 lac worht show piece ??????? Huyndai guys also call up to find whether the matter has been sorted .We say NO an dthey say we will get back within 10 min, which never comes. ??

WHAT KIND OF CUSTOMER SERVICE IS THIS????? THIS IS CUTOMER HARRASEMENT NOT SERVICE .

I have registered a complain againt Hyndai i10 10-12 days back at customer care Hyndai and their head off ref complain No[protected] but no use, utter harassment to the customer and waste of time as well.

Dear Sir,


Subject: Bad Experience with SUHRIT (HYUNDAI), Mayapuri, Delhi.


I had a very bad experience with the Suhrit (Hyundai) showroom at mayapuri, Delhi.

I booked my i-10 megna model car from this Hyundai showroom with a cheque of Rs 3, 25, 000/- by their sales consultant Shri Naresh Yadav on 17th March 2008. He promised that he deliver the Car on 24th March 2008. On 24th March 2008, when I rang and enquired about delivery of car, he told he will deliver it on 28th April 2008. From that day to till 1st April 2008, he made several false promises to deliver the vehicle. But did not fulfilled.

Than ultimately, I told him to return my advance amount of Rs 3, 75, 000/-. For that, I made a written request to refund my advance money. He agreed and told me to collect a cheque on 6th April 2008, but given me ICICI Bank, Bahadur shah zafar marg branch cheque, vide 541108, of Rs 3, 75, 000/- of dated 10th April 2008. The same cheque, I deposited in my Oriental Bank of Commerce, laxmi nagar, delhi, saving account .

On 16th April 2008, I came to know that their cheque of amount 3, 75, 000/- is bounced due to insufficient funds. Than once again, I contacted them, they further told me that now they are having sufficient funds in their bank so once again, I can deposit the same cheque in my saving account.

Now, nobody from this Hyundai showroom is listening my complaint.

Please advice me what to do.





Dr. Preeti Sharma
C-14, Aruna Park, Laxmi Nagar
Delhi – 110092

Mobile no. [protected]

I have purchased “i10 Magna” car from Sanjay Hyundai, Pune. This car was delivered to me in the second week of January 2008. My car has developed two faults in less than three moths o[censored]se, when the car has not even run 3000 km. These are obviously design problems or serious quality issues in Hyundai i10 car.
1. On April 07, 2008 major accident was averted when my car suddenly stopped in the middle of the road, when I was negotiating a ‘U’ turn. I was later told by the mechanic, of Sanjay Hyundai that the left side axle had come off.
This is a serious problem which can cause injury to life and property of driver/passenger. I consider my self lucky that no fast moving vehicle banged into me when the car stopped suddenly in the middle of the road.
I fail to understand how a new car that has not even run 3000 kms can develop such a serious problem. This clearly shows that there is a design problem in the model i10 or quality problem with the particular vehicle supplied to me.
2. Another minor problem cropped up within one month of purchase of the car. Wiper motor of the vehicle suddenly started and stopped, on its own, without switching on the wiper. Wiper motor had been replaced to solve this problem.

Dear Team,

This is to bring a matter into your consideration that i have purchased a Hyndai Santro Car from Bharat Hyundai-Bikaner on 30th August2007 under exchange offer & corporate discount. I have been committed that you will get refund of Rs4000/- as Corporate Discount & Rs10000/- for exchange discount & same was committed by Mr. Rajendra Kumar Gupta, Owner, M/S Bharat Hyundai, Bikaner. Furthermore, he told me that I will get the refund of Corporate Discount when i will submit my Appointment Letter of Bajaj Auto Finance Ltd. I have submitted the same & got Rs4000/- in Feb-08. I was supposed to get Exchange Discount when i will submit the RC Copy of both my Old & New Car(As per terms & Conditions of Exchange Policy)( Old Vehicle No. GJ1-3784, New Vehicle No. RJ18-CA-1242). I have submitted the same in Dec-07, but still i havent got the refund.

I have called so many times to Mr. R.K. Gupta owner of M/S Bharat Hyundai & in his office. But, there was no response from their side. I am not at all satisfied & annoyed with the behaviour & working style of the dealer & company as well. I hope i will get positive response atleast from your side. I urge you to give the solution for the same.

Regards
Vivek Choudhary
[protected]

I hope you will help me out in the same. Waiting for positive & prompt response.

Hello,

I have given my getz (KA 03 MD 6559) for repair and service about 45 days back. I am yet to get the delivery of the vehicle and when i always aproach the dealer they say that the spare parts is yet to be imported from KOREA. The service agent is TRIDENT HYUNDAI, KALYANNAGAR, BANGALORE, INDIA.
Awaiting your reply ASAP.

My contact no. is [protected]

Last month my santro xing met with an accident, as it was less than a year old and for mental satisfaction i chose to get it repair from the company though everone suggested they'l charge you unnecessarily, the left side rammed into the pavement due to which the axle n suspension broke and tyre almost went inside the body.
after two days survey happened and they said axle, rim and suspension would be changed and tyre is ok.

I left my car at the company(hans hyundai, moti nagar) for like 10-12days as i went of town, when i came back my car according to them was repaired i paid the bill n took it to one of my very old car mechanic to check if it was repaired properly, obviously any customer would like to cross check and i was shocked to see the tyre that they installed had a 4inch long cut inside, gap between left tyre n body was less than the gap between right side's tyre n body, so he checked n said that the impact was so bad that even chasis shrinked.
The new rim that they installed was absoultely full of scratches and when i asked there agent he said company supplies in such condition we cant do any thing about it.
This is the service hyundai promises.
Worst thing to happen was
when i took the car back to the service center and the engineers and the agent did nothing but tried to fool me, kept me waiting for 5hrs though the car was checked in half n hr and when the agent came out with the car from there garage, said very confidently, "Lijiye sir ho gayi apki gaddi repair" and imagine the gap was same they did nothing as they understood nothing as to what really happened and why the gap still exists, in there own words.
now if its the chasis which is gone bad, then iam going to bear the expenses plus a new tyre as the insurance bill has already been passed.
Its a suggestion to anyone who is reading this to better choose your old mechanics rather than companie's they'l only fool you and will charge you more.
I regret buying a hyundai car and chosing hyundai to get my car repaired, i should have gave it to any other mechanic.
Gagan
[protected]

Sir,
We hope you will read through this mail with extreme care as we are giving the details of the present scenario of the complaint about my car mp3 player
I have purchased a santro xing(XOBS3) bearing reg no:- KL 39/4334 from POPULAR HYUNDAI at VYTILLA, COCHIN on 3/1/2007 under a package inclusive of a mp3 player.
Recently I noticed that, while playing I found the songs are slipping. On 8/3/2008 I admitted the car for third free service in the above workshop. I complained this matter to the inspecting officer. They directed us to get repaired the set from outside. So we approached a mechanic outside. On removal of the set from the car he told me that “You Are Cheated “ and the set is a fake one of pioneer and hence it cannot be repaired as parts are not available
So today(11/3/2008) I approached the popular Hyundai authorities at vytilla to know wheather it the set can be replaced or not .But I felt that they are avoiding me .
At the time of purchase I was told by the sales executive that this is a pioneer set (and exactly looked like an original one). I was shocked when the mechanic reported me that this is not an original set. As the offer was made by prestigious and renowned Hyundai motor company, I never believed that I will be supplied with a low quality, low priced product in the name of a free offer.
So I request you sir to replace the above substandard mp3 player at an earliest date . Awaitnig your reply

P.A.NANDIKESAN,
ASWATHY(H),
VATTUKUNNU,
CHOTTANIKARA(PO),
ERNAKULAM(DIST),
KERALA.

PIN:-682312
PH:[protected]
MOB:[protected]

Dear Sir,

This is to bring into your kind attention that I purchased a new Santro Xing from Dass Garage – Abu Lane – Meerut on 26/10/2007.

Since delivery of the vehicle I am facing problem in gear shifting and pickup of the car.

Many a times the gears are not placed in a proper position during gear (especially reverse gear & first gear) which results in huge noise from the gear box.

I contacted Dass Garage for the same and they simply greased the mechanical parts that were of no use (pickup problem still existed in the car) and when contacted them on phone they simply asked me to get my car checked else where as they do not have trained employees for that.

As this is a mode of transportation for me and my family on high ways such type of mal functioning can result in some severe calamity to me & my family.

You are requested to kindly help in getting these problems fixed.

Regards
Gaurav Gupta
Ph.[protected]

Hi,
I have purchased a car, Santro GLS from Trident Hyundai, Shimoga in the month of October-2007. They have promised me through email that they are going to give me special discount of Rs. 4000.00 meant for teachers. But till today even after repeated requests nothing has been materialised. I am thinking of filing a suit against them.The person who promised this never responded to my repeated emails and telephones.

I bought a Hyundai Tucson in Mar 2006. Until Nov 2007, I was extremely happy with the vehicle.

In Dec 2007, I noticed a significant loss of pickup. Around Christmas, I drove to Ooty and the car could not climb the mountain, even when I floored the accelerator!

Repeated visits to the Trident Hyundai service station in Bangalore produced no results other than "everything is fine with your car sir"!

In Jan, I started observing the engine was no longer quite and smooth and there was a distinct clatter during idling. I had the vehicle "serviced" by Trident Hyundai with no improvement. On the contrary, by Feb the clatter had become worse. Another visit to Trident Hyundai and the response was "all diesel engines will have clatter"!

Now I am left out on a limb. Clearly the engine is deteriorating day by day. Instead of diagnosing the problem and fixing it, Hyundai service center just stands by, clueless. I have written a complaint letter to Hyundai, but their response is so sluggish, my engine will, in all probability, be dead by the time they react.

I sincerely regret having purchased a "high end" vehicle from Hyundai, and more than regret the money I have thrown down the drain with this vehicle!

SirMadam,


I am Ajay kumar,owner of Hyudai Santro car# DL8CN-2142. On 12Jan 2008 I got serviced my car from "Nimbus Hyundai address:S-17 Site-4 Indusrtial area Sahibabad, Gzb.
Before service they checked all lights & indicators of my car & they all were working fine.After service I came to know that during service they have fused the backgear swith of my car due to that the back gear light continuously turn on.
Then I shared this issue with the people around & with the ManagerSupervisor but they did not listen to me & askedfor extra Rs-900 to get that switch changed but I shared with the manager that its done by your team so why should I pay for that & the manager behaved harshly with me.Then I filled the customer satisfaction form & also filed a request to the related issue.

Now its been a long time & no body is assisting me on this & I have not got any suvey call also.

I request you to assist me so that such people would learn a lesson oradvise me shall I contact to the higher authorities.

Invoice# B[protected]
Ro# R[protected]
C[protected]

Regards
Ajay Kumar