Hyundai Motor India Complaints & Reviews

Hi

I am glad to introduce that how I have been made fool by your company called Hyundai Motors on our internal communication mail from Standard Chartered that Hyundai Motor is offring discounts on purchase of hyundai cars in various categories.

I had booked Accent car on 21st Aug 2008 at Hans Hyundai (Charu Motors Pvt. Ltd.), Executive Mr Gurpreet Singh who committed the discount for corporate has been extended till 31st Aug 08.

After submitting the all relevent documents and took signature on Form 20 for purchase of veichle with cheque amount of INR 2.3 Lacs and in INR 51K in cash the very next day received call that hyundai is upgrading the car models so the corporate discount will not be offered any more please come to back to our show room and withdraw your booking.

I mange to speake with Mr Amit Magoon on [protected] who is the contact person mentioned on the Standard Chartered Internal communication mail has referred me to the Sales Manager Mr Virender at Charu Motors Pvt. Ltd.

I spoke with Mr Virender over the phone, he harshly said that this is the wrong operson whom you are taking go back to Amit Magoon and I cannot do any thing as Hyundai only stopped us to give corporate discount.

I went back to Mr Amit Magoon and asked that Is this is the way your customers have been treated by your dealers, In Amit's reply he said he will go back to his HO and get back to me after clearing the doubts, but he never turned back or given a courtsy call.

I came to know that I have been making fool by such a big company called Hyundai where there is no value of commitment, no value of sending mail.
Being a Standard Chartered employee I never expected such kind of treatment from Hyundai Motors India to there corporate clients.

It was an harrasment for me to do all this exercise and writing to CC Hyundai that kindly take the appropriate action and value your commitments

Regards
Harratan Singh
+[protected]
harratan.[protected]@standardchartered.com

I gave my six-month old I-10 car for the second 'Free Service' to Samara Hyundai Dealer Service at Mayapuri(B-18, Mayapuri Industrial Area, Phase I, New Delhi-64) on 3rd August and their driver pickedup car at 12noon ( mileage 3006 km). The workshop supervisor rang up soon after the vehicle reached them and recited a series of expenses on various liquids that would cost abut Rs1700 and asked me whether I would agree and can the work be started. I told him that it is extortion in the name of Free Service. I told him to do what the company recommends.
Later in the evening as I kept waiting for the return of the car I repeatedly rang at 6pm, 7.15pm and 8.30pm. I was told that the driver has had to go to Gurgaon and the vehicle cannot be delivered at night and the same will be done at 9.30 am Monday.
The car arrived at 10.30am today, 4th August, as I was impatiently waiting to go for work and to my utter surprise the mileage (3090 km) indicated that the car had been driven for a total of 84km while the distance between my place (Netaji Nagar)and Mayapuri is about 10km. The halt overnight and the usage of about 67km of the car entrusted to them for care is a breach of promise. Their claim that it was for checking is pure fiction as this car had no problems and sparingly used in six months. It is also a worry as to what illegalities might have taken place when it was being used unauthorizedly.Loss of about 300 rupees worth of petrol for me, which is another addition to the loot.
The bill presented indicated that I had to pay Rs 1441/- for the following:
Engine Oil 3.1 ltr =Rs 493.00
Oil Fillter 73.00
Injector Cleaner 320.00
Oil Treatment 362.00
Vat on Part 94.00
vat on oil 99.00

The order Number is not mentioned in the cash memo and this is the only document to say that a transaction took place between me and the service provider.
No receipt was issued. The cash was collected by the driver who came with the car.
The Coupon for Free Service was taken out and the counter foil was signed with date without mention of the servicing agency and NO RUBBER STAMP WAS AFFIXED to the counterfoil.
All these indicate the kind of service provided by the Authorised Dealer-owned Service. The charging for 'OIL TREATMENT' and 'Injector cleaner' are probably only to pad up the bill as this is a vehicle that did not give any problems. The absence of any order number or receipt number are indications that the company has no intention of paying any taxes /VAT and the entire amount is unaccounted - cheating the Government as well as the customer.

We are an owner of a Hyundai i10 Era and we purchased the same on 27th June 2008, we would like to share the terrible experience of receiving Era. We ordered for the Oyster Gray colour though it was promised by dealer to provide us the same by 18th June 2008 (an auspicious day for us) but we could not able to received the same on the said day, we called our family saint for the auspicious occasion but sort of all plans were failed and no prior information came from dealer that car cannot be delivered on 18th June. It was WE, who were making all follow up calls to the dealer. Can u tell us it is our duty or dealers? Hence we got the delivery on 27th June 2008 (9 days late).

Secondly, when we checked our delivered vehicle at showroom, we found that the tyres of the car was of MRF, and when we checked the other i10 Era Cars standing at the showroom they holds the tyres of Bridgestone. Dealer is then saying it’s the company who has done it. I am sorry by saying that when company is putting Bridgestone tyres in every car why it has installed inferior quality tyres in my car. Company should seek every customer with a similar eye.
This sort of negligence by the company is not accepted at all and I can move to consumer court for the same, and if at all it has been changed by the dealer at the time of delivery then Hyundai Company should take necessary actions against the same.

There was no Puja, no photograph was taken by the dealer at the time of delivery, which normally dealers do. Even no calls were made from the dealer to us after the days of delivery to know whether vehicle is running all well and fine or not. I hope this sort o[censored]nsatisfaction from Hyundai/ Hyundai dealers was unexpected.

I am sorry but I cannot refer the car and dealer to any other person, who may enquire for the same and I would request the company to look upon this matter on urgent basis and maintain the brand positioning in the mind of people for which Hyundai is known for.

Regards,
An unhappy customer

Arvind Pahwa

Sir/Madam

I have purchased a i10 Magna from the Sawan Motors Panipat Haryana on 28th Feb 2008. I faced the problem with this dealer from starting. Below are the details of the problem:

1. Regarding the Booking Amount: I have given a cheque of Rs. 10000 at the time of booking. The Cheque is of ICICI Gurgaon Branch. They submitted that cheque in Panipat branch and cheque was dishonoured from Panipat branch and they have taken Rs. 10000 from me by cash and cheque was also cleared from Gurgaon Branch.

To give me back Rs 10000 thay have taken 1 month and everyday said call us tommorrow.

2. Regarding the Bill of the i10:

To give me back the bill of i10 they also said call us tomorrow and taken time of 15-20 days to give me bills of i10.

3. Discount Amount Problem: I have taken the i10 on 28th Feb 2008. Previously i had the Maruti Alto. I sold that Maruti Alto and submitted all the required documents for the Exchange Bonus to Sawan Motors Panipat before 25th march, 2008. but upto now I have not recieved any Discount amount cheque from Sawan Motors Panipat. I am calling to Mr. Nagpal from Sawan Motors from last 20 days. He said from last 20 days call us tommorrow and sure we will give you cheque next week.

Today i called Mr. nagpal in morning, he said your cheque is ready. Collect your cheque today. After that i went Panipat from Gohana (50 Km) to collect the cheque and after reaching there he said your cheque is not ready. Now they are denay to give me the exchange bonus.

Please look on the Point No. 3 and take the appropiate action and revert me back ASAP.

I had purchased a 21 inch 1200Watts Hyundai Colour Telivision in August 2007. The Set has sound defects from th Beginning. The cabinet has got no capacity to take the viberation of in build woofer system. Several times ( 7 times ) the set has gone out of order. But no company technician could repair the same. The franchise takes 7-10days to attend the call. Several times i have written to Company without any response from their side.
Anil daing

I had made a booking for Hyundai i10 by paying an amount of 20000/-, however due to some complication in finance I had to cancel the booking. Details are as follows.

1. Booking was done around 20 days back.
2. Cancellation was done four days back, the dealer Manager told me that he will inform me the next day about the status.

Concerns:
1. It’s already 4 days and the dealer has not yet provided me with any information on the cancellation status. I have called him a few times, he is always telling me that he will be getting back to me.
2. They told me that there will be some deduction from the booking amount and will be informing me on the amount, I don’t understand why there should be any deduction as I never took out the car.

Kindly advice as to what should be my next course of action.

I had purchased a santro xing when it was introduced in 2003 july.Within a period of 4 years i noticed that the metal plates on the rear left door inner side, which is never exposed to rain or fresh water wash has corroded and holed out.On showing it to the service centre in Dec 2007 i was told that the picture had been taken and sent to the technical dept and i shd wait for their response.Response was ZILCH.So in April 2008 i contacted the top person at the central service centre bangalore and after collecting my car at my cost to sight my complaint again i was asked to be pateint and await some reply by their technical cell.When i have not got any reply till end June on contacting them they say that it is usual to have such a problem after 5 years!!! can anybody tell me how to get justice in this case?

HI,

complaint number[protected]...Need urgent response!!!

I WANT TO LODGE A COMPLAINT OFFICIALLY TO YOU. WE HAVE A HYUNDAI CAR - CAR NO MH04BH5057 REGISTERED AT THANE.

THIS CAR IS A 2002 YEAR GLS MODEL OF HYUNDAI ACCENT PETROL.

TODAY MORNING AT AROUND 4.30 AM THE CAR ENGINE WAS ON FIRE WHILE WE WERE ASLEEP IN OUR HOUSE.

A STATIONARY CAR CATCHING FIRE WITHOUT ANY REASON WHATSO EVER ...THIS IS HUGELY DANGEROUS TO CUSTOMERS AND THE SURROUNDINGS.

WHAT IF THERE WERE PEOPLE IN THE CAR...THE CENTRAL LOCKING SYSTEM WAS NOT FUNCTIONING...THE CAR WINDOWS WERE NOT WORKING...THE SMOKE OF RUBBER/PLASTIC WOULD HAVE KILLED ANYONE INSIDE THE CAR.

ALL THE PARTS WERE BURNT THERE IS NOTHING LEFT OTHER THAN SCRAP TO THIS CAR

THIS IS NOT THE KIND OF SERVICE CONSUMERS EXPECT FROM HYUNDAI MOTORS

WE HAVE CALLED THE INSURANCE COMPANY FOR INSURANCE CLAIM...HOWEVER WISH TO HIGHLIGHT THIS HUGE LAPSE IN SECURITY OF THE CARS

THE SERVICING FOR THIS CAR WAS DONE ONLY 1 MONTHS -1.5 MONTHS EARLIER AT YOUR AUTHORIZED SERVICE CENTRE JAYBHARAT HYUNDAI AT CHEMBUR

THERE WAS NO SUCH WARNING IN THE CAR

WE DROVE THE CAR YESTERDAY NIGHT AT 9.30 PM.

WE WISH TO KNOW WHAT ARE THE SECURITY LAPSES PRESENT IN THE MODEL THAT CAN CAUSE SUCH HAVOC - ACCIDENTS & CASUALTY TO LIVES OF PEOPLE

WE WANT A GENUINE & PROPER REPLY TO THIS URGENTLY...

PLS ESCALATE THIS TO YOU HIGHEST LEVELS AS WE NEED URGENT RESPONSE TO THIS NOT ONLY FOR OUR CASE BUT FOR THE SECURITY OF ALL OTHERS USING HYUNDAI MOTORS.

CAR OWNERS - SUMAN NIRVAN/SANDEEP NIRVAN

I have buyed my new santro(top model) 2 months ago from samara hyundai (bhikaji kama place) No- DL3CBF0722 Executive- Vikas Negi, it has done only 900kms only and my AC is GONE, i gone to the service center at B-32, GT Karnal Road Industrial Area they said that my car's ACM is gone and it will take upto 6-7 days to replace them??

Can i know what is this ??? After buying a new car i am suffring this much??? this is my last try to complainting hyundai if still i did not got a reply from this also then i have no choice and I WILL PUT A CASE INTO CONSUMER CELL AND IN COUPLE OF MORE DEPARTMENTS.

Address-Pocket D/17, H.N-280, Sector-3, Rohini. Delhi-85

WHO WILL COMPENTATE FOR THE DAYS I HAVE SUFFERED AND I HAVE TO SUFER FURTHER??

I purchased a new I10, last month from Sachin Hyundai, Bareilly, but unfortunately it met with an accident.

Now its nearly a month and the car is still at the service center. The reason is they dont have a part (naming Pillar, i dont know what is that) and for last one month they are just telling us that they have placed the order and will get it soon.

When i purchased a car it was told me that there is no problem of the availability of the parts at all, then what is this?

If they can't provide good service then why do they not mention it in the beginning itself.

Thank you,
Jitan Arora
[protected]

I, BOUGHT SANTRO GLS FROM SUPERON HYUNDAI GURGAON ON3/4/08.IN ITS 500 KM OF RUNNING ITS SPARK PLUG BROKEN.I, HAVE REGISTERED A COMPLAINT WITH HYUNDAI, BUT NO RESPONSE. NOW AT 1200 KM OF RUNNING ITS WIPER MOTOR GOT FAULTY.MY CONFIDENCE IS TOTALLY SHATTERED FROM HYUNDAI. If A PERSON IS SPENDING APPROX3.75LAC & STRANDING ON THE ROAD WHAT THE USE OF PURCHASING A NEW VEHICLE & MOREVER NOBODY IS LISTENING

I have bought brand new Hyundai Verna (DL2CAD 6573) from MGF motors Delhi on 15th December, 06. Since then I am getting it serviced on regular basis. I am facing lots of problem with my car. Now it has started giving me sleepless nights as I have invested Rs. 8 lacs on a car which is having a manufacturing defect. Let me take you through the sequence of events which will give you the clear picture:-



I had got my car serviced for the first time on 27th Dec, 07 at your RBSS dealership (dealer code W4201) mileage meter reading 1666. It was a very regular kind of service I got my car back in few hours and according to dealer there was no problem with my car and everything was fine.



Now the second service was at dealer code (N3402) on 6th May, 07 mileage meter reading 10008, I was having a mileage and black smoke problem; I had informed the same to the dealer. Dealer told me that they will check the tuning of engine and fix it. During this service your dealer have topped up the engine oil by filling up 5 liters engine oil and never disclosed the actual problem with the car. Since this was a free service they did not charged anything for labour but they did charged me for 5 liters engine oil.



Third service happened at P L Motors Jaipur (dealership code W4401) on 12th Oct, 07 mileage meter reading 21881, I was having a pickup, black smoke and mileage problem with my car (as the car was giving a mileage of 11 km/litre) I had reported the same to the dealer, they did the diagnosis and informed me that my car is lifting engine oil, I asked the dealer to look into and do the needful or what so ever is required so that problem doesn’t get repeated. They had filled up 5.3 litres of engine oil again this time. The dealer gave me assurance that they have checked up the car and the needful is done and going forward I will never face this kind of problem again. Inspite of the assurance given by the dealer, I was checking my car on regular basis and I found that car is still lifting the engine oil. I took the car again to the dealership for servicing.



Now the forth service happened at PL motors (dealership code W4401) on 31st Jan, 08 mileage meter reading 31863, I had informed them that the all the problems still persists. They have again worked upon the engine and assured me that the problem of lifting engine oil and other problems have been rectified but still recommended that I should regularly check the quantity of engine oil. I kept on checking the same and realized that car is still lifting engine oil. I went back to the dealership and informed them about the same. Now they contacted your HMP office at Delhi asked them to look into the problem as the dealer (W4401) has done their best to rectify the problem. I took the car to your HMP office (dealer no N1100)on 6th Feb, 08 they kept the car for two days and returned stating that they have rectified the problem and car is absolutely fine now. This time I didn’t believed on the assurance given to me. I kept on checking the quantity of engine oil. It was still reducing on regular basis. I went to the dealer (PL Motors dealership code W4401) again on 19th March, 08 and informed about the problem. They had discussed the same with your HMP office. Now according to them (dealer W4401 + HMP office) the car’s engine required to be opened and reassembled as they will be changing the piston and rings of my car.



Now I am not feeling comfortable as the problem persisted for so long and there was no solution provided by your company. Another point in question is, the engine which got fitted at factory carries a problem then what is the guarantee of reassembled engine will run well, what is guarantee that reassembling of engine will not lead to other problems in engine and on top of it please remember I had spend 8 lacs not to run a car with manufacturing defect or to end up with this kind of situation. The problem got diagnosed at the initial stage and got lingered on due to the assurances given to me from time to time by your company. Now my warranty period is getting over in next few months as the period of warranty is 2 years only. Who will be responsible after post warranty period???



My car still is having all the problems:-

Lifting of engine oil.
Mileage problem.( current mileage is around 10 km/litre)
Pickup problem.
Black smoke problem.


I am looking for a permanent solution. Request you to look into my complaint on priority and revert on priority.

My father is a Doctor practicing in Roorkee. He owns a Santro and has always been a Hyundai man. He had never thought of any other brand of car Maker since 2000 till the time we had an extremely harrowing experience with DASS Motors, Meerut. My father’s car was hit parked in front of an eating joint close to meerut and was hit by a Balero from the front. We had the car towed to meerut and showed it to DASS Motors, Meerut, they estimated close to 50, 000 INR for the complete repair of the vehicle. We agreed to have it done with Hyundai(DASS Motors) rather than having it done outside where complete repair was estimated[protected]. The car was promised to be delivered in 5-6 days. I kept following up for the car and the car was finally delivered after 16 days with the claim that the vehicle has been kept longer for the testing.



When the vehicle was delivered it was in an absolutely bad shape with the long list of items which cold have been noticed in the vehicle if it was driven even once. The list of pending item goes as below

The steering of the car shook badly when the car was started
It was not possible to drive the car if the AC was switched on, the car would just stop and would not move because of the load
The dashboard shook vigorously after switching on the AC
The Horn was not working
The car made strange noises from every where
The clutch of the car was just hanging loosely
The bonnet was replaced with no color matching done, the difference in color could be noticed clearly from a distance of 15 meters.


I spoke with DASS Motors and they promised to do all this and deliver the car in 1 day. I took off from work and handed over my car to DASS Motors at 9AM in the morning with the promise that car would be delivered by 2PM. I was told that I would be charged separately for all this work again because I did not notice all this when the car was delivered. I called them up at 3PM and was told that the car is ready and could be taken away. I reached DASS to find that the condition of the car has further worsened, uptill morning my car used to drive straight after leaving the steering straight but now my car was moving left. I complained to them about this and they did something which made my car moving right. I was later than 6:30 pm by then and my car was not done completely and the staff at DASS motors was extremely rude and abusive, challenging not only me but the other customers as well. Seeing the abusive nature of the staff, I decided to take my car in the worse condition after paying the bill of 5000/- and spending whole day of work at Service center.



I and My father had great faith on Quality of Service provided by Hyundai but this experience with DASS motors opened our eyes. We had planned to buy i10 on Sunday but having got the worst car service experience on Saturday we decided to try Maruti and Chevrelot Cars as well.



I couldn’t believe that any authorized service center could be so careless, incompetent, rude and abusive towards the needs of the customer in such service oriented Market.



Regards

Gaurav Sapra

[protected]

Sir,
I had purchased Santro (GLS) model car from Novelty Hundai Pathankot on7th Nov. 2007. At the time of purchase of my car, there was corporate discount was given by the company, as they advertise.The corporate dicount of Rs.4000/- should be returned to the customer within Six months.But till date i.e. 02.06.08 I had not received the cheque of Rs. 4000/-.While I had launched on complain in the month of February in the company call centre phone No.[protected]. My complain No. is[protected], for this I had reknocked to the company more than 10 times.What will be the further action.
Thamking u.
MAnoj Kr. Singh
02.06.2008

Dear Sir,

I have purchased i10 magna from Hyndai Motor Plaza, Mathura Road, New Delhi on 07-May-08 and got the delivery on the same day. On 10-May when we were intended to go somewhere, the car could not be started and we have to push it manually, and we have to cut a sorry figure in our colony.

The matter was reported to motor plaza and complaint was lodged on telephone, some officials came and took nearly two hours to find out the trouble and told us the wire was damaged.
Till than we have been trying our level best to get the same replaced but sorry to write that they people are not paying any heed despite our repeated requests.

Also, Mr. K.S.Mishra, Manager was contacted on phone but he showed his inability in this matter and told us we have to pay 15000/- or, so approx for the same.

It is therefore requested to do the needful at the earliest.

Thanks,
Pushpa Awasthi

I have purchased a new Santro at the time purchase company offered me a corparate bonus of Rs 4000. They offered me they will issue the check once i have submit the copy of RC book and employement proof. I have subbmitted the same 6 months back. Till now they haven't issued the bonus. when ever i have chased them regarding this they are it is under processing . Very very poor customer customer service

I had purchased one Hyundai Sonata Embera in January 2007. This is one of the top end products provided by HMIL and supposed to be its pride.
Unfortunately my vehicle is standing since 29th April 2008 for a repair but till date I have not recieved the vehicle since the spare parts are not available. The company does not have the spare available anywhere in India.
HMIL claiming to be such a big company but having no supply for the best car they produce is shocking, the proof of very poor customer service and poor supply chain system.

We have purchased a new Huyndai Verna from Sudeep Motors - Vapi, who are authorised dealers of Huyndai . After a lot of follow up and talking with Huyndai's main office we got the delivery of car on 31/3/08 without any official documents . The booking of the car was done on 17/3/08 with a token amount and delivery was given on 31/3/08 for a car that was in stock with the company . The car is booked in company name Penta Automation Systems Pvt ltd .The car is financed thru ICICI as per the system of Sudeep Motors. On 24/3 we even paid the final down payment of Rs 2, 34, 413/- and gave alll documents required for loan and the PDC cheques.

Foe ref the customer id : C[protected], Invoice no of Sudeep motors : H[protected] dt 30/3/08 .Model : Verna GLS 1.5CRDI(SX) E3, brigth silver.
Engine no : D4FA7H701449.

Since 31st march the car stands like a big Show piece in our company grounds.

After 15-16 days we also went for the registration camp where Sudeep Motors people got our car cleared from the RTO .

But till today we do not have the number plate. Last week after involving some people in and around Vapi, we came to know that ICICI was not clearing the loan as the final figures given by Sudeep Motors was incorrect . 1% less amount was charged and there was no decision Sudeep Motors could take on this . We finally even paid that difference of Rs 18000/- on 24/4/08 . We were promided that within 2 days the papers would reach us .
Today the two days have become 4-5 days but no luck . The best part is that in so many days Sudeep Motors have never bothered to make a call to us and inform us the status . Everytime we would call and they would then give one more reason or problem .

We are here sitting after blocking almost 3 lacs of rupees for the last one month. Not getting the car registered and making calls to Sudeep Motors, Huyndai Call centres etc ...with no one actually taking up this issue or showing any concern. Today after talking to the GM of Sudeep motors, we realised, he even does not know the matter. He has to wait for his boys to come and give feedback .

We are wondering now whether we made wrong choice by booking this car or to say a 10 lac worht show piece ??????? Huyndai guys also call up to find whether the matter has been sorted .We say NO an dthey say we will get back within 10 min, which never comes. ??

WHAT KIND OF CUSTOMER SERVICE IS THIS????? THIS IS CUTOMER HARRASEMENT NOT SERVICE .

I have registered a complain againt Hyndai i10 10-12 days back at customer care Hyndai and their head off ref complain No[protected] but no use, utter harassment to the customer and waste of time as well.

Dear Sir,


Subject: Bad Experience with SUHRIT (HYUNDAI), Mayapuri, Delhi.


I had a very bad experience with the Suhrit (Hyundai) showroom at mayapuri, Delhi.

I booked my i-10 megna model car from this Hyundai showroom with a cheque of Rs 3, 25, 000/- by their sales consultant Shri Naresh Yadav on 17th March 2008. He promised that he deliver the Car on 24th March 2008. On 24th March 2008, when I rang and enquired about delivery of car, he told he will deliver it on 28th April 2008. From that day to till 1st April 2008, he made several false promises to deliver the vehicle. But did not fulfilled.

Than ultimately, I told him to return my advance amount of Rs 3, 75, 000/-. For that, I made a written request to refund my advance money. He agreed and told me to collect a cheque on 6th April 2008, but given me ICICI Bank, Bahadur shah zafar marg branch cheque, vide 541108, of Rs 3, 75, 000/- of dated 10th April 2008. The same cheque, I deposited in my Oriental Bank of Commerce, laxmi nagar, delhi, saving account .

On 16th April 2008, I came to know that their cheque of amount 3, 75, 000/- is bounced due to insufficient funds. Than once again, I contacted them, they further told me that now they are having sufficient funds in their bank so once again, I can deposit the same cheque in my saving account.

Now, nobody from this Hyundai showroom is listening my complaint.

Please advice me what to do.





Dr. Preeti Sharma
C-14, Aruna Park, Laxmi Nagar
Delhi – 110092

Mobile no. [protected]