Hyundai Motor India Complaints & Reviews

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Friday, 2 January, 2009 10:30:09 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Sapna,
As per your telephonic call, below is the mail sent to your Ahmedabad office, in which the person sitting in Ahmedabad Office (100 KMs away) from my place, sitting in his cabin declared that the decision taken is correct.

Regards,
Vinit Sinha

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net; Hyundai Car Customer Care <[protected]@hmil.net>
Cc: [protected]@hmil.net; [protected]@hmil.net; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Tuesday, 30 December, 2008 11:06:45 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Nagesh,

I feel you are in hurry to close this call rather than to resolve the issue.
Please go to your below mail, you are least bothered about doing any enquiry with the dealer or the sub vendor whom Hyundai is purchasing the Spare Parts.
I feel if this mail has gone to any other car company instead of justifying the dealer actions, the company would have been gone for the Check of Spare parts which is replaced.

* In the below mail you don't bother for asking about the OLD HUB Assembly and you have just declared that changing the spare part is the right decision.

* What is the reason for "bearing incorporation in the hub assembly" only at 4428 KM and without seeing the OLD Spare part how can you justify that the decision taken by the dealer is correct / and if the decision correct whether is there any problem with the Spare Part ?

* I feel that you are never visiting your dealer and taking the feedback only from telephone by sitting in the office. The dealer is taking the Satisfaction form at the time of Bill Clearance and for your information the Satisfaction form is preprinted, you have just put Vehicle no. and sign it. Are you aware of this ??????

What ever be your decision but from your action i want to add here, that next time i am definitely not going for any Hyundai Cars in India. You can close this issue.

Regards,
Vinit Sinha
----- Forwarded Message ----
From: Nagesh G.K. <[protected]@hmil.net>
To: [protected]@yahoo.com
Cc: diksha bhalla <[protected]@hmil.net>; Guru Murthi <[protected]@hmil.net>
Sent: Tuesday, 30 December, 2008 10:26:37 AM
Subject: Fw: ESCALATED COMPLAINT.


Dear Mr. Vinit,

This is regarding your concern highlighted on dated 25/12/2008 here I would like to clarify as under. If you need any further clarification we are happy to serve our valued customers.

1. Brake shoes have been replaced where you have agreed on that!

2. Every moving parts has to have certain amount of in use. Considering the age and present kilometre here we would like to suggest you to bring your car into use with proper routine periodic maintenance service as mentioned in owners manual which help us to carry out preventive measures on necessary technical findings. I would like to assure you that decision of changing the hub assembly is the only solution in this case as bearing is inorporated in the hub assembly.

3. We suggest obtaining satisfaction note after initiating road test along with the customer in order to ascertain the resolution of the problem reported in the RO by the customer. In your case such type of experince has not happend than same will be taken up with the dealer for necssary correction for the future services.

In case of any help required please feel free to contact us.

Best Regards,

Nagesh G.K.
Reginal Parts & Service Manager
Hyundai Motor India Limited
[protected] Vinit Sinha <[protected]@yahoo.com>
12/30/2008 09:27 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Dear Sapna,
Thank you for your telephonic call and advise regarding sending my Car to the Dealers place for INSPECTION
At this point i believe that the Spare part is already changed and TESTING / INSPECTION of the car will not hit any fruitful solution
I feel it will be better if the Parts "Hub Assembly" (which is replaced / old one ) should be Tested and Inspected.
Looking forward for your advise if any.

Regards,
Vinit Sinha
+[protected] Vinit Sinha <[protected]@yahoo.com>
12/27/2008 11:20 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Hello
May please note my Complaint ID[protected], will help in tracking the details.
I hope you will take this in a positive way and if you see the action taken by you will be a part of "Quality" / " Business Development"
I am really looking forward for your precious reply, as it will help me in buying another Vehicle which i am planning in Mar09.
Regards,
Vinit Sinha
+[protected]
----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: Hyundai Car Customer Care <[protected]@hmil.net>
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; [protected]@hyundai-motor.com
Sent: Thursday, 25 December, 2008 12:10:27 PM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA

A Merry Christmas to all of you

The necessary action is taken from the Dealer, I have some points in my mind and i will be thankful to you if you clarify the same.
The following things were told to me by at the Authorized Dealer Workshop -
01) Break Shoe was damaged and it is changed i agreed with that.
02) The BEARING has to be changed, i am unable to understand the reason. The car has milage of only 4428 KM, Isn't' it a Quality Problem that the Bearing is damaged.
I feel that the damage is in very short duration ( 4428 KM ) so it was to be changed under warranty and the dealer should have taken up this matter with Hyundai Company and Hyundai Company should have taken up this matter with the Vendor whom it is Sub-Contracted ( Whether the Parts has passed all the Quality Checks ?)

Also it was told that only bearing cannot be changed so you have to change the whole set (HUB Assembly). At this point i do understand that it may be a company decision for better quality, but i want to hear opinion from your side whether the decision taken by the dealer to change the HUB Assembly is correct

03) Before taking the Vehicle ( at the time of Bill Payment) i was told that to sign the "Satisfaction Certificate", i told that i haven' touched my car, the dealer person told it is a part of the procedure. I just want to know whether Hyundai is interested in adding up for Paper work OR really looking for Development / Suggestion.
Instead the "Satisfaction Certificate" should be give to customer and told to send it back after a week or two, so that by that time the customer would have been really tested his Vehicle.

I am attaching the Invoice Copy for your reference. I am looking forward for your reply please.


Regards,
Vinit Sinha Vinit Sinha <[protected]@yahoo.com>
12/23/2008 06:30 PM





To
[protected]@hmil.net
cc
[protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Subject
Compalint against Hyundai Services - Vadodara Gujarat INDIA








Hello,

As disucssed over phone please note below details :
Chassi No. 723250
Engine No. 654978

Regards,
Vinit Sinha

--- On Tue, 23/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Compalint against Hyundai Services - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Tuesday, 23 December, 2008, 11:30 AM


Hello,
I have called up the dealer "Down Town" Vadodara, Gujarat, India and got the Mobile Number of Hyundai 24hrs Emergency Service i.e +[protected].
Mr. Roy was the concerned Manager and told that a Technician will attend the call in the morning 23Dec2008. I got call in the morning that due to some emergency we are closing our Workshop and will attend the call on 24Dec2008.
I do understand that there might be some urgency for which the workshop is closed down. But at this point i want to understand the meaning of "24 Hrs Emergency"
Does Hyundai Motors really means when it tell the words "24 Hrs Emergency" I am really disappointed because in Car world Service Facility is the main criteria at time of purchase.
I am looking forward for your reply please.
Regards,
Vinit Sinha


--- On Mon, 22/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Hyundai Santro Car Breakdown - Service required - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Monday, 22 December, 2008, 10:33 AM

Hello,
I am a resident of Vadodara, Gujarat India - 390 015, holding Hyundai Santro XO No. GJ-06-BL-2795 purchased from your dealer "Down Town Motors" Vadodara
Yesterday while taking the car in reverse there is a sound occur in the rear left tire and while driving there is sound started heavily and i was unable to drive.
Also when i used the Break Paddle it starts vibrating. As i was only Half KM from my house, any how very slowly i have taken my car to my home.
Now it is not possible for me to move my Vehicle. I am looking for Services from your side as i never want to use a Local Mechanic and believe that it should be handled by the Company authorized dealer / official only.
01) I am looking forward for a Service Engineer at my residence who can guide me about the fault.
02) I want to forward this mail to your "Quality Function" to advise me about the competency of the vehicle while taking reverse. Also the precautions and advise to me if any.

Looking for you urgent attention please.
Regards,
Vinit Sinha
+[protected]
A-56, Matru-Smruti Soc,
Bhd.Utkarsh School, Gadapura,
Vadodara - 390 015 Gujarat - INDIA

Dear sir
As we are aware that hyundai car performance are good on raoad and they are capturing the indian market continuesly in all there segment that why we had plan for hyundai i10 instead of maruti products . iam very much disappoint about the service which is provided by the dealers as i had complaint in both the dealers about the parking switch which is placed in the dashboard but no action has been taken by them and almost 1 year the situation is same so there is humbel request to see this matter my vehicle no. DL3CBF0861 IN NAME SUNNY PAHUJA.

Dear Sir,

I recently gave my car for servicing/repairing a problem with the Airconditioning. The dealer diagnosed the problem to be with the timing belt, AC idling pulley and another part and charged me about Rs. 8000/- to repair it.

After supposedly carrying out the repair, they handed the vehicle to me but the problem persists. I am not sure if going back to the dealer will help - I dont trust them to do the work properly and to my satisfaction.

I have been subjected to similar treatment earlier too. Whenever I give my car for repair, they make the interiors dirty too. Since we generally are given delivery in the evening, such poor workmanship details are noticed only later. Given the hectic pace of life in general, it is very difficult to go back to the dealer immediately.

Very recently, my car broke down on account of the remote locking not working and I was again subjected to very poor service - the emergency road service personnel directed me to the remote locking accessory dealer who said that they will service the complaint ONLY on Monday (I complained on Sunday). Bottom line, I could not use the car when I needed it the most.

I am at a loss to know what to do with such problems. I am losing confidence in Hyundai and their capability to provide after sales service to the satisfaction of their customers.

I request the consumer forum to help consumers like me to take strict action against both Hyundai and KUN Hyundai for not attending to the customers properly.

Thanks and Regards,

S.Ramaswamy

Hi sir/Mam,
The detailed description of my complaint is in below mail attached, which was sent to Hyundai customer care.The complaint was logged through telecalls also.I had a chat couple of times with the customer care excicutive Swapna/HMIL Western Region.But apart from the automated reply mails, I did not got any calls or info from Hyundai which says a solution to my problem.My car is lying in Modi Hyundai, Thane, since 23rd feb 2009.As a lady and an earning member of my family, I am facing a lot of practical problems professionally, financially, mentally)as I am not having my Car to commute.
I am feeling frustrated, exhausted and cheated by Hyundai and MODI Hyundai, Mumbai.
Plzzzzzzz help if there is someone to hear.

saumya.
[protected]

Date: Tue, 24 Feb 2009 10:19:17 +0000
To: [protected]@hmil.net
Subject: Hyundai Plz help: Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
From: [protected]@rediffmail.com

HI Sir/Mam,

Myself Saumya Rastogi, I am a fellow customer of yours.
I own a Hyundai Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
The vehicle has run 22900 kms APRX.I am currently staying in Thane, Mumbai.

I am totally fed up with my car performance, maintanance as well as MODI Hyundai Thane {& Goregaon}where I gave my car for servicing.My car is being logged to Modi Hyundai service centre almost twice a week since Jan.
The sad story is as follows:

1--The car broke down at midnight on eastern express highway, which lately was towed to a private workshop as Modi Hyundai service was not available at that time.The gaskit was changed.For which I spend around 12000/-Rs aprx.

2--Afterwards the car was given for a full service check up in Modi Hyundai Thane.I got the delivery along with the bills which says everything was checked ( including coolant leakage, compression..all technical points which me as a layman wont understand.)For which I payed 3700/-Rs.

3--Second day after the service, Car again broke down in a full fledged eastern express high way.Lately it was towed to Modi Hyundai, Goregaon.As per thier advice I changed the Radiater (which according to them had a leakage) and AC condensor for which I payed around 13000/-Rs.[Modi Hyundai, goregaon mechanics adviced ''All this should have been detected during the time of service by Thane, Modi Hyundai'']

4--After all this my car again broke down yesterday.Now Modi Hyundai is saying that some oil is coming in the spark plug, which will again cost me around 12000/-Rs to repair!!!

Plz remember the car is just run 22900kms!!!How much more I am supposed to invest in my Car?Whom shall I trust?why your authorised service centre is behaving this way with your fellow customers?Or Is it a Car's problem..am I supposed to sell it off as a Santro cannot run with out complaints after 22000kms?
I kindly request you to help me out, I am not that rich spend more on my car just for maintainance.All relevent photographs and bill can be produced on request.

thanks
Saumya

brij hyundai is fraud
also hyundai is fraud

i am fully unsatis fied hyundai because
jab main nai gadi i10 kappa spotz lene gaya to mujhe 22 kmpl ka average bataya gaya
aur maine gadi kharid li
kuch din baad maine gadi ka average dekha to 8 ka aya
main complaint leker company gaya to service ke kahekar mujhe lautal diya
jab se main kam se kam service centre 80-90 baar jaa chuka hoon
aur mujhe bad responce mila hai aur 1 service bhi karwali hai
lekin mujhe ab tak 13 ke average se jyada average nahi mila hai
aur dealer se baat karo to company ko belame karte hai aur kahete hain ki company humain 25 ka bataker chalte hai lekin hum tab bhi 22 ka bataker chalte hain
jab company walo ki position nahi hai to jhoot boolker gadi kiyu bechte hain
mujhe mentally disturbe kara gaya hai
es karan mera business ka bhi bahut loss hua ha
aur service centre walo nai mera time bhi bahut kharab kiya hai
ab to company wale kuch sunte he nahi hai roj customercare per call karta hoon kahe dete hain
24 ghante main aapke pass call ayga
lekin koi call nahi aata hai
main ye gadi leker bahut pareshan ho gaya hoo aur din bhar tension main reheta hoon
kiya karna chayeia

aur bhi gadi main bahut complain aa rahi hai lekin hyundai company etni fraud hogi mujhe malum he nahi tha
brij hyundai se maine gadi le thi
brij hyundai also fraud

mayank jain
a-521 trans yamuna colony agra
mobile no [protected], [protected]
office[protected], 2528250
email id [protected]@gmail.com, [protected]@rediffmail.com

my car no is up 80 bd 3550
i10 kappa spotz

I purchased Santro Xing (GLS CNG) on 30th Sep' 2008 from Suhrit Hyundai Mayapuri Delhi. Despite lots of follow (Suhrit Hyundai), till today (25.02.2009) i have not received my CNG kit invoice and registration certificate

Dear Sir/Mam,

I have the New Hyundai Santro Xing Xo Car, purchased in October 2007.(16months). Suddenly the same vehicle stopped on the Road on 20th Feb 09. As advised by my dealer OSL, Cuttack, I informed to the Exide Helpline, Bhubaneswar. Two technical person came on 21st fen 09 and test the battery and confirmed me that the fitted battery is not in order. They could not indentify the reason of damage. As my vehicle is under warrenty for 2 years, my fitted battery should also be in warrenty.

I request you to be cooperative and help me out from this problem by replacement of the same.

Bikram Keshari Pattanaik
L&T Finance Ltd.,
Bhubaneswar,
Orissa
Vehicle _ New Hyundai Santro Xing-XO
Dealer - OSL Hyundai, Cuttack, Orissa

20th February, 2009


Managing Director
Hyundai Motors India Ltd
Mathura Road
New Delhi


Dear Sir,

I have booked Accent Executive CNG with your motor plaza at Mathura Road on 21st Jan.09; at the time of booking I was confirmed that I will be eligible for exchange bonus after selling my old car.
After paying full amount, I am being informed that exchange bonus is for blood relation;
And since my old car was in my fathers name & the new car being purchased in my wives name, exchange bonus wont be applicable.
Had it been conveyed to me before, I would have purchased the car in my fathers/my name. Moreover, in no document given/published/advertised by Hyundai indicates the clause.
At this juncture after making the payments I feel cheated ; hence its requested to either fulfill commitment of exchange bonus or return the money with 18 % interest.

Looking forward to reply at the earliest.


Thanks & Regards,





Manoj Mishra
[protected]

i booked a santro xing eco gl version from derik hundyai nagercoil, tamil nadu, south india and did get my vehicle on 29th december 2008, my car got registered on 7th January 2009, at marthandam r.t.o office . when i received my registration papers i noticed the the lpf endorsement has not been done though my vehicle is a lpg version even after complaint my requirement has not been done, kindly help

I had bought i10 Sportz from deotsidh Motors, Ludhiana on 14th Dec 2008 but after 2 weeks, i faced Tyre burst resulting damage to car, Loose fixation of nuts at the bottom near fuel pipe resulting the loss of 30 Liters of fuel.

1. I was not told that if the Vehicle would be out of showroom, and tyre gets hit/burst then customer will have to arrange the mentioned certificate from Tyre Manufacturer Dealer. The said Hyundai Norms were not communicated to me at all.
2. Moreover, i do not need insurance claim for the same cause the fault stands at Company End. The same should be repaired at ur end. I can't be forced to opt Cash Less Service or any other Insurance Claim. I Need you people to get it done. I have got the same checked from Local Person and he has given me rough estimate of Rs 2500/- that i need you people to pay me or get the repair done.
3. There is no communication from your side till date regarding loss happened due to Non Fixing of Fuel Pipe Bolts resulting loss of heavy fuel quantity. I lost 30 Ltrs petrol on the way and my car stopped at that place where there was no petrol pump near to that location. I lost Rs 1500/- for just having no fixing of bolts from manufacturer and also the same had not been checked by Deotsidh People. Regarding this, i have already told the engineer same day that i have got that Bill from mechanic also regarding the fault correction and he charged Rs 300/- from me.

Once again, i deliver the clear message to you to take immediate action on my complaint otherwise i'll have to move legally.

Hoping that you'll take prompt action on the complaint.

Best Regards

Arun Gupta
[protected]

Dear Sir,

I owned a Hyundai Santro GLS (VIN-MALAA51HR8M365796) on 21.11.08 from Utkal Hyundai, Utkal Automobile Ltd. Bhubaneswar Orissa-752101. While on Official duty I thought of availing the 1st Free Service from OSL Hyundai Cantonment Road, Cuttack Orissa. I reported with the vehicle on 08.01.2009 at 12.08 pm. To my surprise I found that the vehicle was simply washed from outside even without putting the vehicle on bay. I enquired the matter. Mr. R.N. Rath, the Service Advisor informed me it will be late. I told I am already made to wait for more than 05 hours and I don’t mind waiting till the work is done satisfactorily as per norms. This annoyed the in-charge. My vehicle was kept aside and other vehicles were attended to. I had the patience to wait. Finally they delivered the vehicle without attending to any work as mentioned in checklist except filling some distilled water. It was time to close the Service centre and I too had to return to my place of posting i.e. Sambalpur some 300 Kms. away the same night.
Hyundai is best known for its services but the casual attitude of staff and the poor service extended to my vehicle questions the claim of a branded company. I have mentioned the fact in the feedback proforma which can be verified at your end.
I am sure you will look into the matter and take necessary action under intimation to the Undersigned. I may be given one more chance of free service at the Authorized service station of Sambalpur, Orissa

all these compaints i have sent to hyundai company so many times, but no result found. i am giving all these information given below:-


Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: [protected]@hmil.net
Subject: Fwd: Fw: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF





i dont know whether i have again send a complaint or not regarding the matter. still i have not respond from your side. my complaint no. is[protected]. i talked to aparna (Regional Officer for Service Support)but she is quite busy she doesnt have time to listen me. you may please give the address of the other senior person in the hyundai company. again i went in suhrit hyundai on[protected], and met to mr. Mohit Chhabra and Mr. Prakash around 6:00pm but they were drunked that time and said to me come around one week. its a party time.


Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: <[protected]@hmil.net>
Subject: Fw: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF






Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta"
To:
Subject: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF

i had already compaint you didnot reply me, you can tell me why?...
i am not important for u or anything else.

Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta"
To: [protected]@hmil.net
Subject: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF




Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: [protected]@hmil.net





I HAVE PURCHASED A SANTRO ON[protected], WITH THE NO. DL-3C-AP-9761 FROM THE SUHRIT HYUNDAI MAYA PURI, DELHI. SUHRIT HYUNDAI HAS TWO SHOWROOM IN DELHI ONE IN MAYA PURI, AND SECOND IN YUSUF SARAI, DELHI.

TODAY APPROX. SEVEN MONTHS HAS BEEN PASSED BUT THEY ARE NOT PROVIDING THE R.C. OF MY CAR AND WITHOUT R.C. I AM FACING LOTS OF PROBLEMS.

WHEN I ASKED THE BELOW MENTIOED PEOPLE ABOUT THE SAME, BUT THEY DIDNT REPLY ME OR TREATED ME NICELY.

MR. MOHIT CHHABRA : GENERAL
MR. PARKASH : SALES MANAGER.
MR. PARVEEN : EX SALES MANAGER.
MR. PARMOD YADAV : SALES PERSON.

TWO MONTHS BACK, THE BACK MIRROR OF MY CAR HAD BEEN BROKEN, I CAN'T GO ANY WHERE FOR THE REPAIR WITHOUT R.C. AFTER THAT I WENT TO MR. PARVEEN FOR THE INSURANCE CLAIM, BUT HE REFUSED TO REPAIR IT WITHOUT R.C., HE SAID I CANT HELP U WITHOUT R.C., I HAVE RECEIVED THE SAME ANSWER FROM MR. MOHIT AND MR. PARKASH. THEY SAID I[censored] WILL PAY FULL AMOUNT OF THE GLASS THEN WE CAN REPAIR OTHERWISE NOT.

THEN I PAID 4000/- Rs. TO REPAIR IT.
(AT THAT TIME INSURANCE WAS USELESS TO ME INSTEAD OF THAT I GOT THAT INSURANCE IN APPROX. 11, OOO/- Rs.).

I HAVE PAID LOTS OF CHALLANS ALSO JUST BECAUSE OF WITHOUT R.C.

AFTER THIS INSTANCE ALL THESE PEOPLE ARE AVOIDING ME, NOT TALKING TO ME AND NOT PICKING UP MY PHONE ALSO.

TODAY I WENT TO SHOWROOM FOR R.C. THEN MR. MOHIT AND MR. PARKASH SAID, WE WILL TAKE APPROX. 30 TO 45 DAYS TO DELIVER YOUR R.C. WITH CNG ENDORSEMENT AND FOR THAT YOU HAVE TO PAY 3500/- MORE FOR THAT REGISTRATION AGAIN.

ALREADY I HAVE PAID ALL NECCESSARY DOCUMENTS AND FEE AT THE TIME OF PURCHASING THE SAID CAR. LIKE REGISTRATION FEE, ROAD TAX. ETC... FOR CNG I HAVE PAID 61, 000/- BUT I NEVER RECEIVED A BILL FROM THEIR SIDE .

WHEN I SAID I WILL NOT PAY THE SAID AMOUNT AGAIN, THEN MR. MOHIT AND PARKASH SAYS THEN WE WILL NOT HELP U. AND WE ARE NOT HERE TO SERVE YOU. WE HAVE OTHER NEW CUSTOMERS YOU ARE NOT ONLY OUR CUSTOMER.


NOW I AM ASKING YOU WHO IS RESPONSIBLE FOR THAT :-

* HYUNDAI COMPANY
* SHURIT HYUNDAI SHOWROOM
* MY FAITH ON HYUNDAI
* YOUR STAFF
* YOUR DISTRIBUTORS LIKE SHURIT.
* OR PEOPLE LIKE MR. MOHIT, PARKASH, PARVEEN, AND MR. PARMOD YADAV.
* MYSELF.


SO PLEASE THIS IS MY FIRST AND LAST HUMBLE REQUEST TO YOU, SORT OUT MY PROBLEM IN A VERY SHORT SPAN OF TIME, AND REPLY ME WHAT INITIATIVE/PROCEEDING YOU ARE TAKING REGARDING MY SAID PROBLEM. WHAT STEP YOU WILL TAKE AGAINST SHUHRIT PEOPLE. BECAUSE THROUGH THESE PEOPLE YOUR REPUTATION HAS ALSO BEING EFFECTED. LOTS OF CUSTOMER OF HYUNDAI THROUGH SHURIT FACING THE SAME PROBLEM. YOU CAN CHECK IT OUT ALL DATA OF SHURIT HYUNDAI FROM JULY 2008 TO TILL TODAY (MAXIMUM R.C. ARE PENDING FOR CNG ENDORSMENT TILL TODAY). THEY ARE FOCUSING THE NEW CUSTOMERS. THEY ARE NOT PROVIDING AFTER SALES SERVICES.

I[censored] WILL ALSO NOT SORT OUT MY PROBLEM THEN, I WILL DROP THIS CAR AGAIN IN THE SHURIT SHOWROOM PERMANANTLY BECAUSE I DONT WANT TO FACE ANY PROBLEM IN THE COMING FUTURE WITHOUT R.C. LIKE ACCIDENT ETC... AFTER RETURNING I WILL NOT TAKE MONEY BACK TOO FROM YOUR SIDE OR FROM SHURIT SIDE. OR I HAVE TO TAKE SOME LEGAL ACTION AGAINST SHURIT AND HYUNDAI TOO.

I WILL GO TO CONSUMER COURT ALSO IN NEXT TWO DAYS IF ARE NOT STILL SOLVE MY PROBLEM.

SANJAY KUMAR GUPTA

0-[protected], 0-[protected].
(owner of santro DL-3C-AP-9761).

they dont have good worker in hyundai service center they dont now how to remove the dash board cansole and they distroy it very bedly and they did not give any compaltation on it what is this ...i think the hyundai is not consantrate on hi s service

I purcase Hyundai Santro GL Brand New car on 9/9/2008 from Hyuandi Motor Plaza Mathura Raod New Delhi, But this car was Accidental by Hyundai People and Repir by Hyuandi Motor Plaza on 5/9/2008, before i purcase this, with Repir order number R[protected] on dated 5/09/2008,

I visit with my Family to take new car on 9/9/2008 and they give me this car, Many friends and technical people ( Mistri ) told me this car looks painted and accidental .. >>

I ask them that i need my Money back or need new car, Please help me.

I complain to Hyundai India but they dont care about my Complain, Looking forward for your kind support .
If you mail to them at [protected]@hmil.net, one auto reply will come .

Dear Sir/Madam,

This is bringing to your notice about an issue with my car HYUNDAI-GETZ GVS,

I was involved in an accident on 15/01/2009 in Bangalore city and was hit on the rear side by another car (Hyundai Santro). After completing the insurance claim formalities, I took my car to M/s TRIDENT HYUNDAI on hosur road, Bangalore.

The body shop technicians carried out a work order pre-inspection of the vehicle. They were surprised of the findings of a previous repairs carrier out at M/s ADVAITH HYUNDAI, Bangalore. We visited the body shop to see it for ourselves. To our surprise we discovered that the left tail lamp panels which were damaged in a previous accident were left unrepaired. The panels were smeared with inches of metal paste to hide whatever possible.

Please find enclosed pictures of the panels described above for your clarity & understanding. To conduct repairs and restore the body to a good working condition has been tough, as we are running into alignment issues between the bumper, rear quarter panels and Tail lamp assemblies.

In case you may need more Information from the TRIDENT body shop technicians you may kindly contact Mr. Hemanth Kumar (Body Shop In-charge), Trident Hyundai, Bangalore;

For your understanding, the following are the details of the previous accident and repairs conducted by M/s ADVAITH HYUNDAI, Mission road, Bangalore;-

Date and Time Description
18/3/2006 14:30 hrs Accident occurred and the rear door was damaged
18/3/2006 17:30 hrs Vehicle was given for body shop in Advaith Hyundai (mission road)
22/3/2006 17:30 hrs Went for Inspection of the vehicle and rear door was replaced but the painting was not done properly, due which we had asked the service manager to get it repainted once again.
27/3/2006 17:30 hrs Vehicle was delivered stating that all the damages are repaired. The Invoice number is B[protected] and amount Rs 20, 570/-. (Invoice enclosed for your reference)

I would also like to bring to your notice of other failures or bad customer service from M/s ADVAITH HYUNDAI service centers on Mission Road and JP Nagar in Bangalore

Visited the service stations for steering problem issue 3 times and could not even identify the issue but charged us for wheel balancing and power steering wheel fluid. It was finally resolved by TRIDENT HYUNDAI technicians in the very first service.
Visited the service stations for an issue with my air conditioner and they charged me for a neutralizer where it was not required. Stole my wheel bolts and AC check point caps.

Also the current repairs will need replacement of panels damaged during the previous incident, which ADVAITH has failed to replace/repair. With nightmare experiences with ADVAITH, I am on no position to visit them or negotiate for a repair in their workshops.

I wish to have these repairs conducted at TRIDENT. Well!! Who is going to pay for these extra expenses?? Your customer or the failed dealership?? Please advice. I am stranded without my car for almost 10 days now.

As a customer of HYUNDAI MOTORS, I am seeking your help in addressing this perennial issue and also take some kind of an action so that dealerships like ADVAITH can bring down the reputation of your esteemed brand.
-Thanking you,

Rohit J.R.

Subject: Letter of complaint regarding helplessness shown by Authorised
Hyundai Showroom in providing CNG Kit endorsement documents

Dear Sir/Madam,

I purchased on date - Feb '08 my Hyundai Santro car registered as HR 10 L
4801 from Hyundai owned showroom located at Mohan Co-operative complex,
Mathura Road, Delhi

I had CNG Kit fitted in my car from showroom itself in the hope that all
required documentation will be up-to-date and be provided to me on time so
that I will not face any legal issues related to my car registered in
Haryana.

But, not only did I receive my CNG Kit endorsement papers after 12 months of
my purchase but on top of that the documents are incomplete in respect that
they do not give me sanction to drive the car with CNG kit in Haryana.

After making several calls and many meetings, the officials are giving me
lame excuses that they do not themselves have authorisation to fit CNG Kits
in cars to be registered in Haryana.

I had several interactions with Mr. Narinder Adhikari, who happens to be
sales agent from whom I bought the car. The person himself is admitting that
he is helpless as they do not have authorisation to fit CNG Kits in cars to
be plied in state of Haryana.

Now sir, my first question to you is that why a customer is kept in such
darkness with regards to services customer is availing from your company.

My second question is that why should not a consumer be forced to move
consumer court for this particular case which has and will affect me
seriously both mentally and financially.

My third and most important question is that what in your capacity are you
planning to do to regain or repose my faith in you or your company so that
in future I do not have any grouses.

Dear sir, this makes me really sad and angry with the kind of lies told to
me and the kind of services given to me when the company owned showroom itself is not
authorised to provide a particular service.



In anticipation of your full co-operation in this regard !!

Yours faithfully,
Amit Jain (Contact No - [protected])
Address - Flat # 15, Milansar Apartments, Paschim Vihar, Delhi-110063

i had purchased my santro car on 05/06/08, as i am its only seven months gone but the conditions of my 2 tyres is very bad till now i had drived only 7700 km. the tyres are not runnable.please solve my problem and get my tyres replaced

car registration no. RJ14-CF-2823

Sir
I am owner of Hyundai Santro Car No KL01S8452, which is currently serviced by Popular Hyundai at Neeramankara, Kaimanam, Thiruvananthapuram for the last few years. I would like to bring the following to your kind notice for immediate attention. My name is B Jayachandran Nair, working as Deputy Director, Govt of Kerala.

1. On 22nd Jan 2008, I gave the car to Popular Hyundai for servicing and some painting works under insurance coverage. The original RC book and my driving license were also given and the forms for insurance claims signed.
2. They have asked me to change the clutch system at a cost of rupees 8000 including labor.
3. On 28th Jan 2009 they delivered the car after repairs and servicing.
4. To my suprise and agony the car lost all its qualities after their servicing.

The following complaints are placed before you for immediate attention and appropriate redressal of my grievances
________________________________________________________________________________...⇄

* Cigar lighter instalation - Even after the engine is switched off the units is charged and heat emulates. When the unit is unplugged the whole device came out.
* Servicing - The window glass opener was carelessly left on the rear seat (it was not connected). Annoying noices from loose ashtrays, wipers and fittings make the driving experience quite uncomfortable. The car was not cleaned after the servicing. Patches of oil and dirt remained in and outside the car. The speedometer stopped working. The car was not washed and they asked me to return the car another day for the same.
* Clutch system replacement - Even after replacement it was not smooth and the car shivers and jerks when it was put on first and second gears.
* Suspension - There was no complaint initialy for the suspension when i gave the car for servicing. But once the servicing was over the suspension totally failed and the agency asked me to replace it at a cost of over 3200 rupees, which i did. But after this work when the car reaches a speed of over 60 km/hr the steering shivers violently and the whole the car jerks and vibrates causing the driving and the journey uncomfortable and dangerous.
* Brake system - Similar to the suspension system, the braking system had no complaints before the servicing. After servicing I noted a sever depreciation in the quality of braking. Again i returned the car to Popular Hyundai on 29th Jan 2009 to checkout the brakes as I had to make a long distance trip the next day. Initially they identified problem as a result of damamge of some valves. Once it was repaired they told me the brake fluid container lining is missing. Even the container was replaced and vehicle returned to me by 8 PM. Even after all these works I experienced great risk due to a faulty braking system.
* Insurance - Even though i completed all the formalities and relevant records were provided, they returned the vehicle without executing the minor painting works.

________________________________________________________________________________...⇄

Thus the car lost its comfort and quality after the servicing/repairs. It is not road worthy now and I have returned the vehicle to Popular Hyundai today for further check up. I suspect negligence and responsibility on the part of service people and over charging of bills. My attempts to contact the service manager was in vain. The staff told me that he is in a conference and that he will call me back. But it does not happen. and there was not response to my calls.

The quality of service was not quite poor and not matching to the fees charged. I would therefore request you to please examine the repairs/service and payment details of my car between 22nd to 30th Janurar 2008 and arrange to redress my grievances, failing which i would be constrained to approach the appropriate forums for further action. I solicit an early response from your end.

truly


B Jayachandran Nair

Dear Sir,
1. I am approaching you to highlight a customer related issue, hoping to get it resolved through you.
2. The issue is about rude treatment, mediocre, unprofessional and unethical behavior at Sanjay Automobile, Wakadewadi, Pune-411003 mated out to me when I bought Accent car from them.
3. I have described the behavior at Sanjay Automobile in my complaint to Hyundai Customer Relations through email ([protected]@hmil .net) dated 07 Jan 2009 with copy to Sanjay Automobile ([protected]@vsnl.com) (attachement-1 refers). Though I got call apologizing from the salesman at Sanjay Automobile and from Delhi office asking for my car’s chassis number and registration number I didn’t get any reply to my complaint. Yes I did get an SMS giving complaint number, which is[protected]. There after on 14 Jan 2009 (attachement-2 refers) I sent another email to them asking for answers to deficiency in service. To this again I got telephonic apology from the salesman but nothing in writing. I further followed with emails on 18 Jan & 20 Jan 2009 (attachement-3&4 refers) urging for some reply from somebody responsible but have received no reply from them till date. To me it seems it’s their attitude in the complete organization i.e. ‘couldn’t careless attitude’ towards the customer once the payment is made as I am shocked at the difference in their behavior before the cheque was given and after it was encashed.
4. May I Request you to give it vide publicity so as to educate people about Hyundai/ Sanjay Automobile and also guide me for further action or to some consumer forum which could be of help in my Endeavour in getting reply from Hyundai/Sanjay Automobile.
5. I on my part will leave no stone unturned to educate the masses. To begin with I do intend to put a bold visible warning on my car’s rear screen for others to read and avoid Hyundai and Sanjay Automobile.

Thanking You.

Yours truly,

Col R G Kadam(Retd)
366, Sector 27A,
Pradhikaran,
Pune-411044
Mob-[protected], Tele[protected] Email- ravikiran.[protected]@gmail.com
Dear Sir,
1. I have just bought a Hyundai Accent (Executive) from ‘Sanjay Automobile Engineers’ Pune and got to give you feedback on the treatment I got at the show room.
2. Following points I would like to bring to your notice-
• During booking I was promised delivery on 02 Jan 09 with the rider that the RTO Office be open on 01 Jan or else on 05 Jan 09. Though the RTO office was open on 01 Jan 09 I was informed telephonically that the delivery will be made only on 05 Jan 09.
• On 05 Jan 09 I confirmed the delivery and the time was agreed at 1630 hours i.e. at 4:30 in the afternoon. On reaching there and enquiring I learnt that the reception had no knowledge about the salesman’s whereabouts nor about the delivery of my vehicle. After waiting for about 20 minutes I realized that there is no response nor any effort made by the receptionist to set the things rolling. They just kept telling me to wait for five more minutes every time I enquired. After some more time I asked to speak to some body senior but they didn’t allow me saying that next senior is coming who never came for next half an hour. I then requested to meet/speak to their manager/owner who they said was not available/ in New Zealand. On my insistence they then deputed another person to process my vehicle delivery.
• All this while I was trying to get in touch with the sales man with whom I was interacting till afternoon on Mobile but his mobile was switched off. Now after almost one and a half hour he got in touch with me on my mobile phone and informed me that he is coming with the vehicle shortly.
• I then being sure that the delivery would be made asked the other salesperson to start completing the paper work. To my surprise the documents prepared were half with my correct name and the rest with incorrect name. In between the original salesperson came and all the documentation was done.
• By now it was almost seven o’clock and I was shown the car and explained various parts etc in mobile phone light.
• Certain feedback forms which they said I had to give them immediately or else the delivery couldn’t be made were signed and given to them. However one form I retained and sent it to you by post today.
• By now I had neither inclination nor the energy to see and understand what they were showing or telling me.
3. I had gone with great expectation after selecting to buy my postretirement vehicle to be a great one but now I dread the treatment during the free servicing and future maintenance visits to Hyundai.
4. I only wish that no body else should go through harrowing experience I went through along with my old parents and my family at the ‘Sanjay Automobile Engineers’.
5. With best wishes.



Yours Faithfully,
Col R G Kadam(Retd)
366, Sector 27 A, Pradhikaran, Pune-411044 Tel[protected] Mob-[protected]
07 Jan 2009
Dear Sir,
1. Reference Complaint ID[protected].
2. Though I got calls from your Delhi office and sanjay automobile apologetic call, I haven’t got any reply to my complaint as yet.
3. Could some body answer the following questions?
• After having paid the full amount well in advance, I was assured delivery on 02 Jan 09, but, postponed telephonically to 05 Jan 09. (The rider was that RTO should be open on 01 Jan which it was). Reason given to me later was - on 01 Jan 09 their showroom was closed. Didn’t they know their own holiday schedule?
• On 02 Jan in spite of confirming the delivery at 1630 hours in the afternoon there was neither the salesman dealing at the showroom nor any information at the reception about the delivery schedule of my vehicle as also of the whereabouts of the salesman(even his mobile switched off) when I reached the showroom. Why no body in the show room was aware of the delivery schedule?
• I had to wait for more than 40-45 minutes to get somebody to tell me about the delivery. Why did the person at the reception kept telling me that somebody is coming shortly for about 45 minutes? I was also told about the senior sales person/ customer relations officer is coming – who never turned up even after the vehicle was delivered.
• Is it correct to mislead the customer to be very polite before payment is made and rude afterwards? Or even to promise leather seat covers and write just seat covers in the booking form and then take that as gospel truth? Salesmanship is OK but will this type of tricks help Hyundai in the long run?
• Excuse for delay given was that they had to make thirty two deliveries that day. But didn’t they know this earlier?
• Could the reason be that the vehicle was used for test drive till the last moment? At least the state of the vehicles upholstery suggests so.
4. I do need to be informed about the authentic explanation from Hyundai about the whole episode and the actions taken, as, I for one do not believe in taking things lying down.

Thanking you.

Yours truly,

Col R G Kadam (Retd)

14 Jan 2009
Dear Sir,
1. Reference complaint No[protected] and my earlier emails.
2. It’s been long since I lodged my complaint and enough time has elapsed after I asked replies to my direct questions, however, I am still waiting for some reply from Hyundai / Sanjay Automobile. As of now I am getting the impression that ‘careless / care-two-hoots’ for the customer is OK for Hyundai / Sanjay Automobile immediately after the cheque is encashed. So far the Salesman / Senior sales person from Sanjay Automobile has apologized on phone but no one is replying my queries. To me this silence is admission o[censored]tter unprofessionalism and excepting mediocrity in the Hyundai / Sanjay Automobile.
3. I am surprised that two individuals from Hyundai called on phone only to get my Car registration Number and the Chassis No. Which I feel was not necessary when I had clearly given mine and the dealer’s name. Hope it is not to identify me as the customer who complaint against the Company and to be sorted out later.
4. As a customer I demand the company to either reply to my queries or accept Para 2 above to me in writing and also assure me that there will be no adverse fallout for me for having being demanding proper treatment or rather not accepting mediocrity/ unprofessionalism.

Thanking you.

Yours truly,

Col R G Kadam (Retd)

18 Jan 2009
Dear Sir,
1. Sorry my patience has run out waiting for some reply from Hyundai / Sanjay Automobile. As there is no reply to my numerous emails, I take it that you accept your rude behavior & unethical conduct/practices but are unwilling to accept it in writing.
2. Be assured such matter doesn’t get resolved by keeping silent. Could you give me the email address of the Hyundai official under whom the Customer Relations Department comes? Or that is also too much for a customer to ask. I know it would be unpalatable for the Customer Relations Department but I am left with no choice but to take the issue at the next level.

Thanking you,

Yours truly,

Col R G Kadam (Retd)

20 Jan 2009

Reference:

Repair Order: R[protected]
Date: 17th Jan 08
Place: Cencept Motors, Wadia Compound, Nr Dinbai Towers, Mirzapur, Ahmedabad
Reg No: GJ1HM3254
Model: Getz
Name: Manan Goswamy



Issues:

1. Mud smell coming from AC ducts. This was mentioned in customer request, but not solved.
2. Problem in gear. Noise when changing gear
3. Problem in steering. Steering not fitted properly
4. Interior AC indicator bulb fused.
5. No improvement in car performance



Out of 5 issues, I have just mentioned for 1st one.
Why am I facing problem with gears and steering?
What was the need to even touch these things?
Also, I paid for oil, filter and carbon cleaning, but, there is no improvement in car performance.

I have serious doubts, that my car was just washed and it was tampered by removing original parts.

What is the way out of this?

Can you help me out?

Manan Goswamy
[protected]