Hyundai Motor India Complaints & Reviews

dear sir,
My car loan a/c no. is CF-4306680, i have taken loan from your bank on my car (hyundai santro xing) in the month of january 2007 and i have recieved loan amount cheque in the month of january 2007 so i have to pay ur EMI from month of january 2007 .i.e. rs 7772/- every month by ECS transfer from our Bank (BANK OF BARODA-MALABAR HILL BRANCH) but one o[censored]r female excecutiv has demanded for EMI for the month of dec 2006 as she was saying that your loan was disbursed in the month of december 2006 but i have recieved a loan amount cheque in the month of january 2007 and i deposited in my bank in the month of january 2007 . But your female executive demanded EMI from me for the month of december 2006 and thereafter i have recieved more than 10 telephone calls demanding EMI for the month of december 2006. instead of paying all my EMI's regularly till date i have been recieveing calls from ur company. One o[censored]r EMI of rs 7772/- for the month of august 2007 was dishonoured unfortunately and i have paid dishonoured charges of rs 500/- making total of rs 8272/- . I have paid to the executive personally during his personal visit to us by cash and receipt of which is given by him and acknowledgement from ur bank is also recieved. But one o[censored]r executive MR. PRADEEP has ruthlessly demanded for EMI for the month of august 2007 saying that ur rs 8272/- is adjusted against ur outstanding EMI for the month of december 2006 and still demanding EMI for the month of august 2007.
IS THERE ANY BANK CHARGING EMI FOR THE LOAN AMOUNT WHICH I HAVE NOT RECIEVED IN THE MONTH OF DECEMBER 2006 . AS PER THE RULES I HAVE TO PAY MY EMI AFTER RECIEVEING THE LOAN AMOUNT FROM YOU ????? WE THE CUSTOMERS ARE NOT CONCERNED WITH THE DISBURSEMENT OF LOAN AMOUNT AS PER YOUR RECORD. WE HAVE TO START PAYING EMI AFTER RECIEVING LOAN AMOUNT CHEQUES.
KINDLY PAY ATTENTION TO MY REQUEST AND REPLY TO ME IMMEDIATELY.

To
Manager
The Customer care Department
Hyundai Motors

From
V.Mohan Naidu
235, 26th main, 31st “A” Cross
Thilkanagar Jayanagar
Bangalore-560 041

SUB: PROBLEM IN LOCAL TYRES
Dear
Sir/Madam,

This is with regards to above subject; I Mohan Naidu had purchased the New Santro GLS on 08.05.2008 with full cash one time payment and took the delivery from ADVAITHA HUNDAI From Sankey Road Bangalore. At the time of booking they said that as per the brochure they will be giving BRIDGE STONE Tyres, but which was not given by them and even me was not aware of that time. And I was not in station for few months. I noticed that only when my car started wobbling in 40 kms speed in city limits. 1st time when I gave my car for service I told the problem regarding the wobbling they said it has been rectified, but it was not ? So I took the car for wheel alignment and showed the wobbling problem and they said that it’s with the tyres. Even In your brochure its shown BRIDGE STONE tyres. And I have seen most of the new cars with the BRIDGE STONE tyres recently. But I dnt understand why they have given me the local quality of tyres. Which is causing tension everyday while driving . Paying huge amount for new car how can I compromise with the tyres that too I have runned only 3000 kms. now only I am facing problem like this with local tyres which you have provide, than what is the situation if I drive in the highway with more than 40 speed. I dnt think so I will safe with driving with this local tyres what you have provided.



Than what is the point of taking the car not to drive with the limit of 40 speed. Is this mistake of mine taking SANTRO from Hyundai Motors.

I have already taken the statement from the alignment center for what reason the wobbling is happing (TYRES to be Changed)

Incase if tomorrow any damages happened to my new car or for me due to your local tyres which you have provided and your neglencey and deficiency in commitment as per your brochure.

I am leaving my car for 2nd free service by next week in JP Nagar, I look forward for replacement of new tyres with BRIDGE STONE . I will be thankful to Hyundai motors or i have no other option left out other than consumer court and paper advertisment as Hyundai motors has cheated me,

Therefore HUNDAI MOTORS will be full responsible for all my damages.

You can contact me at this no[protected]Mohan Naidu)

Looking forward for your positive reply at the earliest

Thanking you
Regards

Mohan Naidu

I am really sorry to bring to you the example of pathetic customer care that Hyundai Motora has in Indian

I purchased a car on[protected] from Talwar Hyundai (Secunderabad) and unfortunately the car met with an accident on the same day .

The car went in authorized (Talwar Hyundai- Tadbund, Secunderabad, AP)service station on 15.09.2008 and Insurance survey and other necessary formalities were done on that day but I have not received my car back till today and the reason which the service station people are citing is unavailability of door pad of Right Door.


I want to know as to why these people launch a car model without making the spares available and In my case I do feel that it is a case of mental Harassment as i have to follow every day with the service station and my brand new car has not reached home till date.

I want to know how can I file a case of mental harrasment against this company.

Regards

Abnish

I HAVE BOUGHT MY CAR ABOUT 8 MONTHS AGO AND THIS CAR HAS BECOME A PROBLEM FOR ME I HAVE REPORTED MANY TIMES TO THE COMPANY AS WELL AS SERVICE CENTER BUT NOBODY LISTENED TO ME PLEASE HELP ME OUT THIS IS MY HARDLY REQUEST TO YOU

ADDRESS= 10 JAG NATH PURI
DEEG GATE MATHURA (U.P.) 281001
PH. NO.= [protected]
[protected]

Dear Sir / Madam, how many times i have to send the mail or else i have to send As you know very welll all the facts, I m still repeating the same:

1.I have purchased Santro GL (DL#C 3692) model alongwith CNG kit from your authorised dealer SUNRISE Auto world Pvt Ltd, Delhi-92 on[protected]Just 4 days back mind you)

2.I had shifted my loyality from Maruti to Hyundai & sold my 800 maruti just because to have an experience of Hyundai car. But the after-sales Services are very poor from your dealer SUNRISE, though i had purchased & taken the delivery on[protected],

3.I had a very pleasent experience while purchasing the santro as staff entertained very well but this experience was like a nightmare for me as within 24 hours of purchasing; this car broke down in a very busy & congested area.

4. I contacted the "Sunrise Autoworld" for help but the people at service-end simply denied it & told me to open the bownut of the car & inspect it yourself as they were unable to help me out, working on the principle of "SELL AND SLEEP" . They also gave me the mobile number of MGF person. When i requested MGF on phone many times to help me out as i was not expecting this kind of behavoiur & services from the hyndai dealer. Then the MGF person reached & sorted out the problem temporarily because the CNG Kit was not working. There was starting problem in the car so just after moving few Kms car again Stopped & didnt start either on petrol or CNG, intially car has to be started on petrol after that it is transfered to CNG.but it didnot start with petrol.

5.I again called Mr Arif, a person in Sunrise to help me out as i had reached ITO in this manner. This person told me that he will not able to solve the problem; simply denied to reach the spot & given the number of another person in MGF & another one of Sunrise. I called both the person but the person of Sunrise told me that their duty hours are over though he was appointed for the services to customers at any time .

6. I also called up at the customer care number of Hyundai motors, but nobody is picking the phone . Now i realised that whenever i called the Maruti they are the better than Hynduai in services part (DOWN with 24x7 hrs service)

7. I had Purchased the Hyndai car first time, but it is very bad experience for me.

8. I donot want to keep this car and wanna give back this car to dealer or HUNDAI or whomsoever is responsible & want back the amount which i had paid for the car.


9. look into the matter as this is the related to expectation & satisfaction of the customer. as well as the reputation of the compan

10. May I know who is responsible for this negligence or should i bring it in the BLACK AND WHITE that a HUNDAI car is not working within 24 hrs?

11. 7Days is too much for me standing with a car on the Flyover delhi with my old mother and who is going to pay for the damages ? Respond me early as there is already 3 days gone for the complaint. I am a DOCTOR and my patients are kept waiting for 3 days just because of your DAM CAR.

Dr.Jaswant SIngh

(R) [protected].

(M) [protected]
40-D, MIG DDA, PKT-1, MAYUR VIHAR PHASE-3
NEW DELHI-110096

we had bought a new car santro xo and after its 2nd service comsumption of engine oil had started.
after having a 3rd service it is going on continuosly.

Hi,

I Would strongly suggest the customers of Samara Hyundai to start looking for options else where if they have not started already . This is regarding a recent and a very bitter experience with thier Service center at Kadkadduma- East Delhi, where I just gone to get my Santro Car services. I was not facing any problems with the same before and at the time of estimation as well I was tolda that every thing is fine and it would only take couplemof hours and few minor works rekated to engine oil, washing, cleaning etc..but after keeping nmy car for 7-8 hours they gave a shock of my life saying that the breaks are not working, The clutch pleatus are gone, the AC condenser needs to be serviced upon etc etc..

I was under trmendous stress as I was foced by thier staff to get clutch pleatus changed, braks changed and they suddenly they gave me an estimate of 11000. Almost 6-7 people including thier service station manager ( Mr.Chetal) and other were again and again stressing on getting it changed. Since I was already out of the budget, I some how requested them not to force me to get the Clutch changed and requested only to work on breaks ( I was under shock as In the last 3 years I never faced any problem regarding my breaks and on the same dasy as well I had gone to east delhi from Gurgaon with out any problem what so ever.

Needless to say all of them were very rude as if they were doing a favour by servicing my own car and the moment o[censored]tter pain was about to come . Finally they changed my breaks and hannded over my car to me and after driving it for 200 - 300 metres the engine was jammed and I had to call them up again . This time thye came with road service vehicle and picked up my car and asked me to come next day morning.

Ultimately I got my car back next day after paying ahuge amount including for drycleaning interiror which never happned.

I think Hyundai as compony needs to have routine check on its delears and the kind of service thye are providing. After all it is thier reputation which on stake . And before this sad event I was adie hard fan of Hyundai and even planning to buy VERNA from Samara. But I'm sorry wth this kind of staff and intentions to rob the clients and the pathetic attitude, I don't think I will suggest any one to go to SAMARA HYUNDAI ever ever.

Thanks

Sanjeev Sharma

[protected]

I am having santro since april 2005 and always using a premium quality of fuel in it. Now the muffler has developed holes in it and gases escape from there making unecessary noise and decrease in mileage also. Have anybody also got same type of problem in their car.

Dear Sir

I bought a Hyundai Santro car in Dec 2007 from Safdarjung Hyundai, Gurgaon with registration no HR26AN 7597.First of all they gave me wrong registration no (HR 26AN 7498) which I was driving for around 1 month and then they corrected it.


Since the day Air conditioner is not working at all It has gone to their workshop 5 times to get the AC repaired.

Two out of five times they have kept the car for the whole day and even after that they couldnt rectify the fault.

Moreover now they are even not listening to the phone calls and everytime we call them they say it will be done.I have not bought Hyundai car for such a mental harrasment.

Not only the AC they had put a faulty steering (dont know the exact part name) since day one and it was also at that time AC was repaired.

So it is kindly requested to Hyundai to return me my 100% money to save me from this harrasment.

I bought an inverter from Reliance Digital store on[protected]delivery date) with following details:

Make: Hyundai
Type: Intelly
Sr. No:[protected]

I brought the inverter to use with my office computers. When I asked the sales person if this inverter is right one for computers, he did not know outright and consulted some senior sales person and recommended to buy this inverter, which i bought and I was set for a ride, which I am still riding.

The inverter did not work during installation due to some problem with the machine. The repair of the same took a week. Some internal wire was not connected and hence it did not work.

Secondly, when the inverter did work, my computers restarted when power switched from mains to inverter, possibly because it creates a spike or gap which is not tolerated by the computers. The problem was reported to the service team.

The service engineer who attended the problem (after two weeks), said that the problem is due to heat sink and will be solved immediately. He changed the heat sink but the problem could not be solved. He then consulted someone and told me the the inverter type is not suitable for computers.

The next day I spoke to one Mr. Prashant, sales person, who told me that the problem of computer restarting was because I do not have sufficient VA inverter and I need to buy 1400VA inverter. When I told him that I already have a 1400 VA inverter, he had not answer.

Now, the boss tells me that it is my problem that I 'choose' the wrong inverter and they can't 'help' me any further. I strongly object to putting the blame on me for the same. The sales person, who is supposed to guide people with the gadgets did not know the gadget well. Your senior sales person, whom he consulted did not know the gadget well. Your technician did not know the gadget well and he 'repaired' it twice. Your another sales person 'Prashant' did not know the gadget well. And you expect me, a lay person in the field, to know what I am buying?

I am not going to rest. I am going to go after them and make sure they understand what it means by starting a digital shoppie.

i am pasting the letter here which i send to hyundai company but till the date i am not recieving any reply from dealer as well as from company also except the confirmation of letter recieved please adivise me what to do?

Dear Sir

I am one of your customers from last more than 10 years and having 3 santros and one sonata at my home, last year I purchased one santro vehicle no.- GJ-1-HL-8332 from one of your...

Hi

I am glad to introduce that how I have been made fool by your company called Hyundai Motors on our internal communication mail from Standard Chartered that Hyundai Motor is offring discounts on purchase of hyundai cars in various categories.

I had booked Accent car on 21st Aug 2008 at Hans Hyundai (Charu Motors Pvt. Ltd.), Executive Mr Gurpreet Singh who committed the discount for corporate has been extended till 31st Aug 08.

After submitting the all relevent documents and took signature on Form 20 for purchase of veichle with cheque amount of INR 2.3 Lacs and in INR 51K in cash the very next day received call that hyundai is upgrading the car models so the corporate discount will not be offered any more please come to back to our show room and withdraw your booking.

I mange to speake with Mr Amit Magoon on [protected] who is the contact person mentioned on the Standard Chartered Internal communication mail has referred me to the Sales Manager Mr Virender at Charu Motors Pvt. Ltd.

I spoke with Mr Virender over the phone, he harshly said that this is the wrong operson whom you are taking go back to Amit Magoon and I cannot do any thing as Hyundai only stopped us to give corporate discount.

I went back to Mr Amit Magoon and asked that Is this is the way your customers have been treated by your dealers, In Amit's reply he said he will go back to his HO and get back to me after clearing the doubts, but he never turned back or given a courtsy call.

I came to know that I have been making fool by such a big company called Hyundai where there is no value of commitment, no value of sending mail.
Being a Standard Chartered employee I never expected such kind of treatment from Hyundai Motors India to there corporate clients.

It was an harrasment for me to do all this exercise and writing to CC Hyundai that kindly take the appropriate action and value your commitments

Regards
Harratan Singh
+[protected]
harratan.[protected]@standardchartered.com

I gave my six-month old I-10 car for the second 'Free Service' to Samara Hyundai Dealer Service at Mayapuri(B-18, Mayapuri Industrial Area, Phase I, New Delhi-64) on 3rd August and their driver pickedup car at 12noon ( mileage 3006 km). The workshop supervisor rang up soon after the vehicle reached them and recited a series of expenses on various liquids that would cost abut Rs1700 and asked me whether I would agree and can the work be started. I told him that it is extortion in the name of Free Service. I told him to do what the company recommends.
Later in the evening as I kept waiting for the return of the car I repeatedly rang at 6pm, 7.15pm and 8.30pm. I was told that the driver has had to go to Gurgaon and the vehicle cannot be delivered at night and the same will be done at 9.30 am Monday.
The car arrived at 10.30am today, 4th August, as I was impatiently waiting to go for work and to my utter surprise the mileage (3090 km) indicated that the car had been driven for a total of 84km while the distance between my place (Netaji Nagar)and Mayapuri is about 10km. The halt overnight and the usage of about 67km of the car entrusted to them for care is a breach of promise. Their claim that it was for checking is pure fiction as this car had no problems and sparingly used in six months. It is also a worry as to what illegalities might have taken place when it was being used unauthorizedly.Loss of about 300 rupees worth of petrol for me, which is another addition to the loot.
The bill presented indicated that I had to pay Rs 1441/- for the following:
Engine Oil 3.1 ltr =Rs 493.00
Oil Fillter 73.00
Injector Cleaner 320.00
Oil Treatment 362.00
Vat on Part 94.00
vat on oil 99.00

The order Number is not mentioned in the cash memo and this is the only document to say that a transaction took place between me and the service provider.
No receipt was issued. The cash was collected by the driver who came with the car.
The Coupon for Free Service was taken out and the counter foil was signed with date without mention of the servicing agency and NO RUBBER STAMP WAS AFFIXED to the counterfoil.
All these indicate the kind of service provided by the Authorised Dealer-owned Service. The charging for 'OIL TREATMENT' and 'Injector cleaner' are probably only to pad up the bill as this is a vehicle that did not give any problems. The absence of any order number or receipt number are indications that the company has no intention of paying any taxes /VAT and the entire amount is unaccounted - cheating the Government as well as the customer.

We are an owner of a Hyundai i10 Era and we purchased the same on 27th June 2008, we would like to share the terrible experience of receiving Era. We ordered for the Oyster Gray colour though it was promised by dealer to provide us the same by 18th June 2008 (an auspicious day for us) but we could not able to received the same on the said day, we called our family saint for the auspicious occasion but sort of all plans were failed and no prior information came from dealer that car cannot be delivered on 18th June. It was WE, who were making all follow up calls to the dealer. Can u tell us it is our duty or dealers? Hence we got the delivery on 27th June 2008 (9 days late).

Secondly, when we checked our delivered vehicle at showroom, we found that the tyres of the car was of MRF, and when we checked the other i10 Era Cars standing at the showroom they holds the tyres of Bridgestone. Dealer is then saying it’s the company who has done it. I am sorry by saying that when company is putting Bridgestone tyres in every car why it has installed inferior quality tyres in my car. Company should seek every customer with a similar eye.
This sort of negligence by the company is not accepted at all and I can move to consumer court for the same, and if at all it has been changed by the dealer at the time of delivery then Hyundai Company should take necessary actions against the same.

There was no Puja, no photograph was taken by the dealer at the time of delivery, which normally dealers do. Even no calls were made from the dealer to us after the days of delivery to know whether vehicle is running all well and fine or not. I hope this sort o[censored]nsatisfaction from Hyundai/ Hyundai dealers was unexpected.

I am sorry but I cannot refer the car and dealer to any other person, who may enquire for the same and I would request the company to look upon this matter on urgent basis and maintain the brand positioning in the mind of people for which Hyundai is known for.

Regards,
An unhappy customer

Arvind Pahwa

Sir/Madam

I have purchased a i10 Magna from the Sawan Motors Panipat Haryana on 28th Feb 2008. I faced the problem with this dealer from starting. Below are the details of the problem:

1. Regarding the Booking Amount: I have given a cheque of Rs. 10000 at the time of booking. The Cheque is of ICICI Gurgaon Branch. They submitted that cheque in Panipat branch and cheque was dishonoured from Panipat branch and they have taken Rs. 10000 from me by cash and cheque was also cleared from Gurgaon Branch.

To give me back Rs 10000 thay have taken 1 month and everyday said call us tommorrow.

2. Regarding the Bill of the i10:

To give me back the bill of i10 they also said call us tomorrow and taken time of 15-20 days to give me bills of i10.

3. Discount Amount Problem: I have taken the i10 on 28th Feb 2008. Previously i had the Maruti Alto. I sold that Maruti Alto and submitted all the required documents for the Exchange Bonus to Sawan Motors Panipat before 25th march, 2008. but upto now I have not recieved any Discount amount cheque from Sawan Motors Panipat. I am calling to Mr. Nagpal from Sawan Motors from last 20 days. He said from last 20 days call us tommorrow and sure we will give you cheque next week.

Today i called Mr. nagpal in morning, he said your cheque is ready. Collect your cheque today. After that i went Panipat from Gohana (50 Km) to collect the cheque and after reaching there he said your cheque is not ready. Now they are denay to give me the exchange bonus.

Please look on the Point No. 3 and take the appropiate action and revert me back ASAP.

I had purchased a 21 inch 1200Watts Hyundai Colour Telivision in August 2007. The Set has sound defects from th Beginning. The cabinet has got no capacity to take the viberation of in build woofer system. Several times ( 7 times ) the set has gone out of order. But no company technician could repair the same. The franchise takes 7-10days to attend the call. Several times i have written to Company without any response from their side.
Anil daing

I had made a booking for Hyundai i10 by paying an amount of 20000/-, however due to some complication in finance I had to cancel the booking. Details are as follows.

1. Booking was done around 20 days back.
2. Cancellation was done four days back, the dealer Manager told me that he will inform me the next day about the status.

Concerns:
1. It’s already 4 days and the dealer has not yet provided me with any information on the cancellation status. I have called him a few times, he is always telling me that he will be getting back to me.
2. They told me that there will be some deduction from the booking amount and will be informing me on the amount, I don’t understand why there should be any deduction as I never took out the car.

Kindly advice as to what should be my next course of action.

I had purchased a santro xing when it was introduced in 2003 july.Within a period of 4 years i noticed that the metal plates on the rear left door inner side, which is never exposed to rain or fresh water wash has corroded and holed out.On showing it to the service centre in Dec 2007 i was told that the picture had been taken and sent to the technical dept and i shd wait for their response.Response was ZILCH.So in April 2008 i contacted the top person at the central service centre bangalore and after collecting my car at my cost to sight my complaint again i was asked to be pateint and await some reply by their technical cell.When i have not got any reply till end June on contacting them they say that it is usual to have such a problem after 5 years!!! can anybody tell me how to get justice in this case?

HI,

complaint number[protected]...Need urgent response!!!

I WANT TO LODGE A COMPLAINT OFFICIALLY TO YOU. WE HAVE A HYUNDAI CAR - CAR NO MH04BH5057 REGISTERED AT THANE.

THIS CAR IS A 2002 YEAR GLS MODEL OF HYUNDAI ACCENT PETROL.

TODAY MORNING AT AROUND 4.30 AM THE CAR ENGINE WAS ON FIRE WHILE WE WERE ASLEEP IN OUR HOUSE.

A STATIONARY CAR CATCHING FIRE WITHOUT ANY REASON WHATSO EVER ...THIS IS HUGELY DANGEROUS TO CUSTOMERS AND THE SURROUNDINGS.

WHAT IF THERE WERE PEOPLE IN THE CAR...THE CENTRAL LOCKING SYSTEM WAS NOT FUNCTIONING...THE CAR WINDOWS WERE NOT WORKING...THE SMOKE OF RUBBER/PLASTIC WOULD HAVE KILLED ANYONE INSIDE THE CAR.

ALL THE PARTS WERE BURNT THERE IS NOTHING LEFT OTHER THAN SCRAP TO THIS CAR

THIS IS NOT THE KIND OF SERVICE CONSUMERS EXPECT FROM HYUNDAI MOTORS

WE HAVE CALLED THE INSURANCE COMPANY FOR INSURANCE CLAIM...HOWEVER WISH TO HIGHLIGHT THIS HUGE LAPSE IN SECURITY OF THE CARS

THE SERVICING FOR THIS CAR WAS DONE ONLY 1 MONTHS -1.5 MONTHS EARLIER AT YOUR AUTHORIZED SERVICE CENTRE JAYBHARAT HYUNDAI AT CHEMBUR

THERE WAS NO SUCH WARNING IN THE CAR

WE DROVE THE CAR YESTERDAY NIGHT AT 9.30 PM.

WE WISH TO KNOW WHAT ARE THE SECURITY LAPSES PRESENT IN THE MODEL THAT CAN CAUSE SUCH HAVOC - ACCIDENTS & CASUALTY TO LIVES OF PEOPLE

WE WANT A GENUINE & PROPER REPLY TO THIS URGENTLY...

PLS ESCALATE THIS TO YOU HIGHEST LEVELS AS WE NEED URGENT RESPONSE TO THIS NOT ONLY FOR OUR CASE BUT FOR THE SECURITY OF ALL OTHERS USING HYUNDAI MOTORS.

CAR OWNERS - SUMAN NIRVAN/SANDEEP NIRVAN

I have buyed my new santro(top model) 2 months ago from samara hyundai (bhikaji kama place) No- DL3CBF0722 Executive- Vikas Negi, it has done only 900kms only and my AC is GONE, i gone to the service center at B-32, GT Karnal Road Industrial Area they said that my car's ACM is gone and it will take upto 6-7 days to replace them??

Can i know what is this ??? After buying a new car i am suffring this much??? this is...