Hyundai Motor India Complaints & Reviews

This is with regard to to my Hyundai Verna which was sent for service to the Kun Service station at Nellangarai., Chennai. We had earlier made a complaint and the result of that was memos served to the service advisor and manager ( as said by them ) but nothing much was done to the car itself. The car is in a very bad shape and others who see a Verna smoking like this are and will be annoyed to purchase one. The original pickup is totally missing.

Question that needs to be answered.

The car was sent for as per the advice of the service advisor for clutch replacement but many other parts were changed without informing us . Check the service records. (and it was there in the service station for 15 days)
Why the engine head was opened and engine dismounted for replacing the clutch plates.
Why free wheel was changed.
Timing belt was changed without our consent.
Why the coolant liquid went into the engine and why the rust formation.
One of the injector was rusted.
Engine oil sump was empty due to severe leak.
The leaked oil was all over the brake drum and total failure of the system.
They claimed that water had mixed with Diesel . By then the car had clocked 2000 Kms and to our knowledge diesel was filled at reputed stations. Never we felt any jerk or starting problem during these days.
Suddenly the gears were not falling as it used to be and especially the reverse gear was slipping into first gear.
The pickup on the roads of the Verna is lost and it does not climb ghat sections.
Black smoke is more and KUN says That the turbo charger needs to be checked.
Mileage has dropped to 9 kmpl from 15kmpl after the service.
Why the steering underarm was changed twice under warranty without informing us. Even now there the steering is hard and there is a leak.
Clutch is hard even after changing the clutch plates.

After the first service when most of the problems were mentioned KUN took the car and kept it for 10 days to rectify most of the problems. As of now the same problems persist and have become worse.

We are not prepared to send the car to Kun Hyundai for further repairs. We feel that Kun has destroyed the car and they are liable to give a replacement. We are not prepared to settle the balance bill which is way beyond the said estimate . Estimate was for Rs 19000 and the bill given is Rs 49719.00 . We have already paid Rs. 20000.

Iam pushed to mental agony especially when I park on a slope since iam not sure whether this car is going to move forward while accelerating. It happened once after even engaging the first gear it could not move forward and went back to hit a stationary vehicle.

Based on the above observations please take necessary steps to replace the car since I have totally lost faith in this model. A point for you to consider is that this sudden change happened after this service which is 30 months after I purchased the car and after running 78, 000 kms without any problem. I was a proud owner of Accent for 4 years until I purchased Verna based on the reputation of your company.

Ex Kun guys say that it is not advisable to send your car for service during the last week for they have a directive asking them to change spares so as to increase the stores performance . Is this TRUE.

everyday is a nightmare driving this car.

Dear Sir/Madam,
I have a Hyundai Santro Xing XG, bought in Nov end 2004. I am the only driver, single owner and have driven less than 29, 000/- Kms. I had purchased 4 years extended warranty and additional rust proof coating for extra protection. The vehicle has not met with any major accident and has minor dents and scratches, which is typical of any city driven cars. The vehicle is otherwise in a immaculate condition.

The vehicle was serviced and maintained throughout by HMPL (Company owned serviced centre), Chennai, except for the last time in Dec 2008 where I was forced to service it at Kun Hyundai, Adyar, authorized Hyundai Service centre as I was not able to get a paid service appointment for more than 2 months. I waited for the same but on the day of appointment in Nov 2008, I had to go to US and hence missed the appointment at HMPL . When I asked for the appointment again, I was given one around the end of Jan 2009. Since it was too late and the service was due, I had no choice but to go for another service centre (Kun Hyundai). After the service by Kun, I was told that the pick-up is a little less in 2nd and 3rd gears and that I need to change the tuning sprocket which would cost about 1000/- Rs.

Since the vehicle was maintained throughout by HMPL, I immediately took it to them (2nd week of Jan 2009) as I was not comfortable with any other person servicing the vehicle. The vehicle was test driven by a service engineer, coordinated by Mr. Ponraj of HMPL. He said that there are no immediate problems and asked me to take up a appointment for thorough check up. As usual the date given was a month's delay, sometime in early Feb 2009. Unfortunately, I missed the appointment again due to my work related travel (I am a S/w professional and travel abroad on business trips often). I again took the car to HMPL on the 25th Feb 2009 and was told that I need to wait for a month to get an appointment. Mr. Karthik, service engineer, was kind enough to do a test drive looking at me pleading with the service front desk. He was not able to find out anything from the drive test and used a portable testing kit to check the parameters. He said everything was ok and if required asked me to get an appointment for checking the internals of the car. I immediately booked an appointment and got a date of 27th Feb 2009 (more than 1 month since the requested date).

On the 27th Feb 2009, I left the vehicle for service at 9am and mentioned to the service engineer Mr. Nirmal, that test drives were done by 2 of their folks and specifically gave the reference of Mr. Karthik. He mentioned that he will look into the problem and I can take the delivery of the vehicle by the evening, same day. I called Mr. Nirmal twice at 2pm and 4pm but he said that they are still working on it and haven't found anything. At around 4.30 pm, I received a call from Mr. Nirmal, saying that they need to open the engine to check it and would cost about 25, 000/- Rs. I was shocked to hear the same as it has been maintained throughout by HMPL and run very less kms. I said that I wanted to talk to the customer service manager and then spoke to Mr. Vasudevan. He said that I had not done my services in time (every six months) and at times have driven for more than 7 months and hence could be the problem. I was again shocked to hear this as I have been taking utmost care of my car and check the engine oil, coolants etc every 3 months. Whenever I had asked for a service date the service person used to say that my vehicle has run very less kms and hence can wait for some more time and have given me appointments 1.5 to 2 months in future.
The same service centre folks are now saying that there is a problem as it has not been serviced every 6 months which is paradoxical.

Added to this is the vague answers given by them until Saturday evening saying that there could be a problem with the compression and if they open the engine and if there are only minor problems then it would cost Rs. 25, 000/-. I have lodged a complaint on this to Hyundai on the 27th March and haven't received any response till date. It appears that they are trying to take me for a ride without proper analysis and making me pay an exorbitant amount saying that the warranty is over in Nov 2008 and I have not serviced my vehicle every 6 months. I have retained all my service records since I purchased the vehicle.

I would like to get proper justice on this rather than irresponsible answers from the service team without being able to tell me the problem and trying to pass the blame. Also, there has been no response from the Hyundai Customer Service team for the complaint that I had lodged. I fail to understand how a vehicle which has run less than 29, 000 kms, single owner and single person driven have a problem to the extent of repairing the engine which is the heart of the vehicle. I feel really cheated, frustrated and sad for becoming a Hyundai customer

DEAR SIR

I WAS TOTALLY UPSET WITH THE SERVICES OF YOUR DEALER SUHRIT SERVICES, YUSUF SARAI NEW DELHI.
I WAS GOT DAMAGED VEHICLE AT THE TIME OF DELIVERY . I.E. ENTIRE BODY AND ALL GLASSES WERE COATED WITH SOME CHEMICAL OR PAINT WHICH IS NOT GETTING CLEARED. I HAVE INFORMED TO DEALER AFTER OBSERVING THE PAINT. NOW DEALER WAS DENIED TO CHANGE THE GLASS OR TO REMOVE THE PAINT .

AT THE TIME OF FIRST SERVICE AT HYUNDAI SERVICE CENTER TRIED TO REMOVE STILL IT IS NOT GETTING CLEAR. SO AS THIS IS THE DEFECT OF VEHICLE FROM SHOW ROOM OR FACTORY IT HAS TO BE REMOVED BY COMPANY ITSELF. BUT NOBODY IS RESPONDING ON THIS ISSUE.

2. NOW I MY VEHICLE DELIVERY COMPLETED 2 MONTHS SO FAR I HAVE NOT RECIVED ANY RC (TEMPORARY) TILL DATE. IF I AM CALLING NOBODY IS RESPONDING PROPERLY. I AM FACING PROBLEMS WHILE GOING OUT WITHOUT CERTIFICATES. NOW A DAYS SUHRIT SHOW ROOM IS CLOSED FOR TIME BEING WHO WILL GIVE ME THE RC COPY. MY VEHICLE NO IS DL3C BH 0884 DELIVERD ON 25/01/2009.

PLEASE SOLVE THE ABOVE PROBLEMS IMMEDIATELY.
JANGA SUJATHA RANI
PH[protected]
[protected]

I purchased Hyundai Verna from Sant Hyundai Kangra Himachal Pradesh in June 2008.By the agent of company before i made purchase, I was promised two offers, respectively exchange bonus worth Rs 10, 000 and government employee bonus worth Rs.7, 000.Till date that is after about 9 months they didnt even botherd to contact me regarding my bonus and the Sant hyundai people always said u'll get it.When I forced them they gave me a number of Chandigarh, which when I contacted they said that u'll not get the exchange bonus since u have got the earlier santro car transferred from your father and not purchased it yourself. Further you also will not get the government employee bonus since u are a contractual employee.
Had this the problem they should have conveyed me before i purchsed the car about the offer but at that time though i told them the whole situation they said that yes you meet all the criteria and will get all the bonuses.
I wanna ask the hyundai person that upto what time they will continue befool the simple Indian people.I wanna convey the Korean Hyundai people that dont befool simple indian like East India Company or else you will also be ousted like them.Please help me out from this situation or suggest me the other way round of consumer court if feasible.

i am the owner of Hyundai Santro XO car since 2006. I had bought it in NSB Hyundai, Trichy. Later on trnsfer i got my service done in Susee Hyundai, Tirunelveli.

I have been getting my service regularly after every 10000 kms.

Somewher in Novem, ber 2008 company had called for free service at its 10th year. I had sent my car to susee Hyundai where the serviced (said so) but chrged me for the service. Also they told they have done my 10000 km service and changed oil, filters, coolant etc.

After a month when I went to Trichy my oil indicator showed low oil so I checked & found empty oil sump. Normally it has never happened.

I went to Arasu Hyundai, Trichy where they checked & found no oil had been poured during the service & even the coolnat had not been changed. They filled oil & coolant.

On my return I went to susee Hyundai and they apologised & did one more srvice.

But since then, my car has been consuming oil very heavily.

I got it checked & found that probably the rings are worn out & possibly the pistons too. The repairs may cost upto Rs. 20000/-. Once during service a few articles left in the car was found missing. I had complained to the MD of the company but no action taken.

Now i have lost my faith in Hyundai & I am getting my car serviced by private garage.

I am also a holder of extended warranty right from day one.

I want the company to look into the matter and compemsate my expenses and also enquire into the working of Susee Hyundai.

I expect a reply at the earliest failing which I may contemplate legal course.


Venkat raman

We would like to make complaint about M/s Kothari Bros, Pune for poor post sales service. We purhase Hyundai I10 model Reg. Code MH-12-EX-6370. Within one month the steering system of failed when my colleague was driving it on Karve Rd, Pune. Though he called M/s Kothari office which is just 1 km from the place where this mishap took place still he could not get prompt service from them. Ultimately he went to the office leaving the vehicle on road. Only then they send a crane to life the vehicle.

Our miserly did not end there. Even after repeated calls M/s Kothari did not rectify the fault for one complete month. Only when we contacted the top management people of Hyundai then the things started rolling.

We warn the potential customers of Hyundai from buying the vehicle from M/s Kothari bros. It is my observation that Hyundai dealers are poor in post sales support.

I have bought hyundai i10 in October 2009 from narmda hyundai showroom of Bhopal. they say me after one day you got second key but till date they did not give me. when i inquire from their register they have already delivered my second key before 10 days to another person. i have complained id Delhi, Mumbai and my regional center but they not respond me. first time they will receive my phone and they say after 48 hours they will resolve. when i call after 48 hours they do not reveive my phone. please suggest me what next i do.

Sanjay Gupta
Linux Solution
Bhopal
[protected]

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Friday, 2 January, 2009 10:30:09 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Sapna,
As per your telephonic call, below is the mail sent to your Ahmedabad office, in which the person sitting in Ahmedabad Office (100 KMs away) from my place, sitting in his cabin declared that the decision taken is correct.

Regards,
Vinit Sinha

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net; Hyundai Car Customer Care <[protected]@hmil.net>
Cc: [protected]@hmil.net; [protected]@hmil.net; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Tuesday, 30 December, 2008 11:06:45 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Nagesh,

I feel you are in hurry to close this call rather than to resolve the issue.
Please go to your below mail, you are least bothered about doing any enquiry with the dealer or the sub vendor whom Hyundai is purchasing the Spare Parts.
I feel if this mail has gone to any other car company instead of justifying the dealer actions, the company would have been gone for the Check of Spare parts which is replaced.

* In the below mail you don't bother for asking about the OLD HUB Assembly and you have just declared that changing the spare part is the right decision.

* What is the reason for "bearing incorporation in the hub assembly" only at 4428 KM and without seeing the OLD Spare part how can you justify that the decision taken by the dealer is correct / and if the decision correct whether is there any problem with the Spare Part ?

* I feel that you are never visiting your dealer and taking the feedback only from telephone by sitting in the office. The dealer is taking the Satisfaction form at the time of Bill Clearance and for your information the Satisfaction form is preprinted, you have just put Vehicle no. and sign it. Are you aware of this ??????

What ever be your decision but from your action i want to add here, that next time i am definitely not going for any Hyundai Cars in India. You can close this issue.

Regards,
Vinit Sinha
----- Forwarded Message ----
From: Nagesh G.K. <[protected]@hmil.net>
To: [protected]@yahoo.com
Cc: diksha bhalla <[protected]@hmil.net>; Guru Murthi <[protected]@hmil.net>
Sent: Tuesday, 30 December, 2008 10:26:37 AM
Subject: Fw: ESCALATED COMPLAINT.


Dear Mr. Vinit,

This is regarding your concern highlighted on dated 25/12/2008 here I would like to clarify as under. If you need any further clarification we are happy to serve our valued customers.

1. Brake shoes have been replaced where you have agreed on that!

2. Every moving parts has to have certain amount of in use. Considering the age and present kilometre here we would like to suggest you to bring your car into use with proper routine periodic maintenance service as mentioned in owners manual which help us to carry out preventive measures on necessary technical findings. I would like to assure you that decision of changing the hub assembly is the only solution in this case as bearing is inorporated in the hub assembly.

3. We suggest obtaining satisfaction note after initiating road test along with the customer in order to ascertain the resolution of the problem reported in the RO by the customer. In your case such type of experince has not happend than same will be taken up with the dealer for necssary correction for the future services.

In case of any help required please feel free to contact us.

Best Regards,

Nagesh G.K.
Reginal Parts & Service Manager
Hyundai Motor India Limited
[protected] Vinit Sinha <[protected]@yahoo.com>
12/30/2008 09:27 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Dear Sapna,
Thank you for your telephonic call and advise regarding sending my Car to the Dealers place for INSPECTION
At this point i believe that the Spare part is already changed and TESTING / INSPECTION of the car will not hit any fruitful solution
I feel it will be better if the Parts "Hub Assembly" (which is replaced / old one ) should be Tested and Inspected.
Looking forward for your advise if any.

Regards,
Vinit Sinha
+[protected] Vinit Sinha <[protected]@yahoo.com>
12/27/2008 11:20 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Hello
May please note my Complaint ID[protected], will help in tracking the details.
I hope you will take this in a positive way and if you see the action taken by you will be a part of "Quality" / " Business Development"
I am really looking forward for your precious reply, as it will help me in buying another Vehicle which i am planning in Mar09.
Regards,
Vinit Sinha
+[protected]
----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: Hyundai Car Customer Care <[protected]@hmil.net>
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; [protected]@hyundai-motor.com
Sent: Thursday, 25 December, 2008 12:10:27 PM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA

A Merry Christmas to all of you

The necessary action is taken from the Dealer, I have some points in my mind and i will be thankful to you if you clarify the same.
The following things were told to me by at the Authorized Dealer Workshop -
01) Break Shoe was damaged and it is changed i agreed with that.
02) The BEARING has to be changed, i am unable to understand the reason. The car has milage of only 4428 KM, Isn't' it a Quality Problem that the Bearing is damaged.
I feel that the damage is in very short duration ( 4428 KM ) so it was to be changed under warranty and the dealer should have taken up this matter with Hyundai Company and Hyundai Company should have taken up this matter with the Vendor whom it is Sub-Contracted ( Whether the Parts has passed all the Quality Checks ?)

Also it was told that only bearing cannot be changed so you have to change the whole set (HUB Assembly). At this point i do understand that it may be a company decision for better quality, but i want to hear opinion from your side whether the decision taken by the dealer to change the HUB Assembly is correct

03) Before taking the Vehicle ( at the time of Bill Payment) i was told that to sign the "Satisfaction Certificate", i told that i haven' touched my car, the dealer person told it is a part of the procedure. I just want to know whether Hyundai is interested in adding up for Paper work OR really looking for Development / Suggestion.
Instead the "Satisfaction Certificate" should be give to customer and told to send it back after a week or two, so that by that time the customer would have been really tested his Vehicle.

I am attaching the Invoice Copy for your reference. I am looking forward for your reply please.


Regards,
Vinit Sinha Vinit Sinha <[protected]@yahoo.com>
12/23/2008 06:30 PM





To
[protected]@hmil.net
cc
[protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Subject
Compalint against Hyundai Services - Vadodara Gujarat INDIA








Hello,

As disucssed over phone please note below details :
Chassi No. 723250
Engine No. 654978

Regards,
Vinit Sinha

--- On Tue, 23/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Compalint against Hyundai Services - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Tuesday, 23 December, 2008, 11:30 AM


Hello,
I have called up the dealer "Down Town" Vadodara, Gujarat, India and got the Mobile Number of Hyundai 24hrs Emergency Service i.e +[protected].
Mr. Roy was the concerned Manager and told that a Technician will attend the call in the morning 23Dec2008. I got call in the morning that due to some emergency we are closing our Workshop and will attend the call on 24Dec2008.
I do understand that there might be some urgency for which the workshop is closed down. But at this point i want to understand the meaning of "24 Hrs Emergency"
Does Hyundai Motors really means when it tell the words "24 Hrs Emergency" I am really disappointed because in Car world Service Facility is the main criteria at time of purchase.
I am looking forward for your reply please.
Regards,
Vinit Sinha


--- On Mon, 22/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Hyundai Santro Car Breakdown - Service required - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Monday, 22 December, 2008, 10:33 AM

Hello,
I am a resident of Vadodara, Gujarat India - 390 015, holding Hyundai Santro XO No. GJ-06-BL-2795 purchased from your dealer "Down Town Motors" Vadodara
Yesterday while taking the car in reverse there is a sound occur in the rear left tire and while driving there is sound started heavily and i was unable to drive.
Also when i used the Break Paddle it starts vibrating. As i was only Half KM from my house, any how very slowly i have taken my car to my home.
Now it is not possible for me to move my Vehicle. I am looking for Services from your side as i never want to use a Local Mechanic and believe that it should be handled by the Company authorized dealer / official only.
01) I am looking forward for a Service Engineer at my residence who can guide me about the fault.
02) I want to forward this mail to your "Quality Function" to advise me about the competency of the vehicle while taking reverse. Also the precautions and advise to me if any.

Looking for you urgent attention please.
Regards,
Vinit Sinha
+[protected]
A-56, Matru-Smruti Soc,
Bhd.Utkarsh School, Gadapura,
Vadodara - 390 015 Gujarat - INDIA

Dear sir
As we are aware that hyundai car performance are good on raoad and they are capturing the indian market continuesly in all there segment that why we had plan for hyundai i10 instead of maruti products . iam very much disappoint about the service which is provided by the dealers as i had complaint in both the dealers about the parking switch which is placed in the dashboard but no action has been taken by them and almost 1 year the situation is same so there is humbel request to see this matter my vehicle no. DL3CBF0861 IN NAME SUNNY PAHUJA.

Dear Sir,

I recently gave my car for servicing/repairing a problem with the Airconditioning. The dealer diagnosed the problem to be with the timing belt, AC idling pulley and another part and charged me about Rs. 8000/- to repair it.

After supposedly carrying out the repair, they handed the vehicle to me but the problem persists. I am not sure if going back to the dealer will help - I dont trust them to do the work properly and to my satisfaction.

I have been subjected to similar treatment earlier too. Whenever I give my car for repair, they make the interiors dirty too. Since we generally are given delivery in the evening, such poor workmanship details are noticed only later. Given the hectic pace of life in general, it is very difficult to go back to the dealer immediately.

Very recently, my car broke down on account of the remote locking not working and I was again subjected to very poor service - the emergency road service personnel directed me to the remote locking accessory dealer who said that they will service the complaint ONLY on Monday (I complained on Sunday). Bottom line, I could not use the car when I needed it the most.

I am at a loss to know what to do with such problems. I am losing confidence in Hyundai and their capability to provide after sales service to the satisfaction of their customers.

I request the consumer forum to help consumers like me to take strict action against both Hyundai and KUN Hyundai for not attending to the customers properly.

Thanks and Regards,

S.Ramaswamy

Hi sir/Mam,
The detailed description of my complaint is in below mail attached, which was sent to Hyundai customer care.The complaint was logged through telecalls also.I had a chat couple of times with the customer care excicutive Swapna/HMIL Western Region.But apart from the automated reply mails, I did not got any calls or info from Hyundai which says a solution to my problem.My car is lying in Modi Hyundai, Thane, since 23rd feb 2009.As a lady and an earning member of my family, I am facing a lot of practical problems professionally, financially, mentally)as I am not having my Car to commute.
I am feeling frustrated, exhausted and cheated by Hyundai and MODI Hyundai, Mumbai.
Plzzzzzzz help if there is someone to hear.

saumya.
[protected]

Date: Tue, 24 Feb 2009 10:19:17 +0000
To: [protected]@hmil.net
Subject: Hyundai Plz help: Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
From: [protected]@rediffmail.com

HI Sir/Mam,

Myself Saumya Rastogi, I am a fellow customer of yours.
I own a Hyundai Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
The vehicle has run 22900 kms APRX.I am currently staying in Thane, Mumbai.

I am totally fed up with my car performance, maintanance as well as MODI Hyundai Thane {& Goregaon}where I gave my car for servicing.My car is being logged to Modi Hyundai service centre almost twice a week since Jan.
The sad story is as follows:

1--The car broke down at midnight on eastern express highway, which lately was towed to a private workshop as Modi Hyundai service was not available at that time.The gaskit was changed.For which I spend around 12000/-Rs aprx.

2--Afterwards the car was given for a full service check up in Modi Hyundai Thane.I got the delivery along with the bills which says everything was checked ( including coolant leakage, compression..all technical points which me as a layman wont understand.)For which I payed 3700/-Rs.

3--Second day after the service, Car again broke down in a full fledged eastern express high way.Lately it was towed to Modi Hyundai, Goregaon.As per thier advice I changed the Radiater (which according to them had a leakage) and AC condensor for which I payed around 13000/-Rs.[Modi Hyundai, goregaon mechanics adviced ''All this should have been detected during the time of service by Thane, Modi Hyundai'']

4--After all this my car again broke down yesterday.Now Modi Hyundai is saying that some oil is coming in the spark plug, which will again cost me around 12000/-Rs to repair!!!

Plz remember the car is just run 22900kms!!!How much more I am supposed to invest in my Car?Whom shall I trust?why your authorised service centre is behaving this way with your fellow customers?Or Is it a Car's problem..am I supposed to sell it off as a Santro cannot run with out complaints after 22000kms?
I kindly request you to help me out, I am not that rich spend more on my car just for maintainance.All relevent photographs and bill can be produced on request.

thanks
Saumya

brij hyundai is fraud
also hyundai is fraud

i am fully unsatis fied hyundai because
jab main nai gadi i10 kappa spotz lene gaya to mujhe 22 kmpl ka average bataya gaya
aur maine gadi kharid li
kuch din baad maine gadi ka average dekha to 8 ka aya
main complaint leker company gaya to service ke kahekar mujhe lautal diya
jab se main kam se kam service centre 80-90 baar jaa chuka hoon
aur mujhe bad responce mila hai aur 1 service bhi karwali hai
lekin mujhe ab tak 13 ke average se jyada average nahi mila hai
aur dealer se baat karo to company ko belame karte hai aur kahete hain ki company humain 25 ka bataker chalte hai lekin hum tab bhi 22 ka bataker chalte hain
jab company walo ki position nahi hai to jhoot boolker gadi kiyu bechte hain
mujhe mentally disturbe kara gaya hai
es karan mera business ka bhi bahut loss hua ha
aur service centre walo nai mera time bhi bahut kharab kiya hai
ab to company wale kuch sunte he nahi hai roj customercare per call karta hoon kahe dete hain
24 ghante main aapke pass call ayga
lekin koi call nahi aata hai
main ye gadi leker bahut pareshan ho gaya hoo aur din bhar tension main reheta hoon
kiya karna chayeia

aur bhi gadi main bahut complain aa rahi hai lekin hyundai company etni fraud hogi mujhe malum he nahi tha
brij hyundai se maine gadi le thi
brij hyundai also fraud

mayank jain
a-521 trans yamuna colony agra
mobile no [protected], [protected]
office[protected], 2528250
email id [protected]@gmail.com, [protected]@rediffmail.com

my car no is up 80 bd 3550
i10 kappa spotz

I purchased Santro Xing (GLS CNG) on 30th Sep' 2008 from Suhrit Hyundai Mayapuri Delhi. Despite lots of follow (Suhrit Hyundai), till today (25.02.2009) i have not received my CNG kit invoice and registration certificate

Dear Sir/Mam,

I have the New Hyundai Santro Xing Xo Car, purchased in October 2007.(16months). Suddenly the same vehicle stopped on the Road on 20th Feb 09. As advised by my dealer OSL, Cuttack, I informed to the Exide Helpline, Bhubaneswar. Two technical person came on 21st fen 09 and test the battery and confirmed me that the fitted battery is not in order. They could not indentify the reason of damage. As my vehicle is under warrenty for 2 years, my fitted battery should also be in warrenty.

I request you to be cooperative and help me out from this problem by replacement of the same.

Bikram Keshari Pattanaik
L&T Finance Ltd.,
Bhubaneswar,
Orissa
Vehicle _ New Hyundai Santro Xing-XO
Dealer - OSL Hyundai, Cuttack, Orissa

20th February, 2009


Managing Director
Hyundai Motors India Ltd
Mathura Road
New Delhi


Dear Sir,

I have booked Accent Executive CNG with your motor plaza at Mathura Road on 21st Jan.09; at the time of booking I was confirmed that I will be eligible for exchange bonus after selling my old car.
After paying full amount, I am being informed that exchange bonus is for blood relation;
And since my old car was in my fathers name & the new car being purchased in my wives name, exchange bonus wont be applicable.
Had it been conveyed to me before, I would have purchased the car in my fathers/my name. Moreover, in no document given/published/advertised by Hyundai indicates the clause.
At this juncture after making the payments I feel cheated ; hence its requested to either fulfill commitment of exchange bonus or return the money with 18 % interest.

Looking forward to reply at the earliest.


Thanks & Regards,





Manoj Mishra
[protected]

Dear Sirs,

We purchased a Santro XL in May 2007 from Modern Hyundai, Alwar, Rajasthan.

The car has clocked 34500 kms till date.

Last week the car started giving increased temperature indication, for which we took the car to the service centre (Modern Hyundai), where they put bottled water in the coolant chamber and told that there is no problem and we can drive normally.

After...

i booked a santro xing eco gl version from derik hundyai nagercoil, tamil nadu, south india and did get my vehicle on 29th december 2008, my car got registered on 7th January 2009, at marthandam r.t.o office . when i received my registration papers i noticed the the lpf endorsement has not been done though my vehicle is a lpg version even after complaint my requirement has not been done, kindly help

I had bought i10 Sportz from deotsidh Motors, Ludhiana on 14th Dec 2008 but after 2 weeks, i faced Tyre burst resulting damage to car, Loose fixation of nuts at the bottom near fuel pipe resulting the loss of 30 Liters of fuel.

1. I was not told that if the Vehicle would be out of showroom, and tyre gets hit/burst then customer will have to arrange the mentioned certificate from Tyre Manufacturer Dealer. The said Hyundai Norms were not communicated to me at all.
2. Moreover, i do not need insurance claim for the same cause the fault stands at Company End. The same should be repaired at ur end. I can't be forced to opt Cash Less Service or any other Insurance Claim. I Need you people to get it done. I have got the same checked from Local Person and he has given me rough estimate of Rs 2500/- that i need you people to pay me or get the repair done.
3. There is no communication from your side till date regarding loss happened due to Non Fixing of Fuel Pipe Bolts resulting loss of heavy fuel quantity. I lost 30 Ltrs petrol on the way and my car stopped at that place where there was no petrol pump near to that location. I lost Rs 1500/- for just having no fixing of bolts from manufacturer and also the same had not been checked by Deotsidh People. Regarding this, i have already told the engineer same day that i have got that Bill from mechanic also regarding the fault correction and he charged Rs 300/- from me.

Once again, i deliver the clear message to you to take immediate action on my complaint otherwise i'll have to move legally.

Hoping that you'll take prompt action on the complaint.

Best Regards

Arun Gupta
[protected]

Dear Sir,

I owned a Hyundai Santro GLS (VIN-MALAA51HR8M365796) on 21.11.08 from Utkal Hyundai, Utkal Automobile Ltd. Bhubaneswar Orissa-752101. While on Official duty I thought of availing the 1st Free Service from OSL Hyundai Cantonment Road, Cuttack Orissa. I reported with the vehicle on 08.01.2009 at 12.08 pm. To my surprise I found that the vehicle was simply washed from outside even without putting the vehicle on bay. I enquired the matter. Mr. R.N. Rath, the Service Advisor informed me it will be late. I told I am already made to wait for more than 05 hours and I don’t mind waiting till the work is done satisfactorily as per norms. This annoyed the in-charge. My vehicle was kept aside and other vehicles were attended to. I had the patience to wait. Finally they delivered the vehicle without attending to any work as mentioned in checklist except filling some distilled water. It was time to close the Service centre and I too had to return to my place of posting i.e. Sambalpur some 300 Kms. away the same night.
Hyundai is best known for its services but the casual attitude of staff and the poor service extended to my vehicle questions the claim of a branded company. I have mentioned the fact in the feedback proforma which can be verified at your end.
I am sure you will look into the matter and take necessary action under intimation to the Undersigned. I may be given one more chance of free service at the Authorized service station of Sambalpur, Orissa

all these compaints i have sent to hyundai company so many times, but no result found. i am giving all these information given below:-


Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: [protected]@hmil.net
Subject: Fwd: Fw: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF





i dont know whether i have again send a complaint or not regarding the matter. still i have not respond from your side. my complaint no. is[protected]. i talked to aparna (Regional Officer for Service Support)but she is quite busy she doesnt have time to listen me. you may please give the address of the other senior person in the hyundai company. again i went in suhrit hyundai on[protected], and met to mr. Mohit Chhabra and Mr. Prakash around 6:00pm but they were drunked that time and said to me come around one week. its a party time.


Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: <[protected]@hmil.net>
Subject: Fw: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF






Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta"
To:
Subject: Fw: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF

i had already compaint you didnot reply me, you can tell me why?...
i am not important for u or anything else.

Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta"
To: [protected]@hmil.net
Subject: COMPLAINTS AGAINST SHURIT HYUNDAI PEOPLE AND STAFF




Note: Forwarded message attached

-- Original Message --

From: "Sanjay gupta" <[protected]@rediffmail.com>
To: [protected]@hmil.net





I HAVE PURCHASED A SANTRO ON[protected], WITH THE NO. DL-3C-AP-9761 FROM THE SUHRIT HYUNDAI MAYA PURI, DELHI. SUHRIT HYUNDAI HAS TWO SHOWROOM IN DELHI ONE IN MAYA PURI, AND SECOND IN YUSUF SARAI, DELHI.

TODAY APPROX. SEVEN MONTHS HAS BEEN PASSED BUT THEY ARE NOT PROVIDING THE R.C. OF MY CAR AND WITHOUT R.C. I AM FACING LOTS OF PROBLEMS.

WHEN I ASKED THE BELOW MENTIOED PEOPLE ABOUT THE SAME, BUT THEY DIDNT REPLY ME OR TREATED ME NICELY.

MR. MOHIT CHHABRA : GENERAL
MR. PARKASH : SALES MANAGER.
MR. PARVEEN : EX SALES MANAGER.
MR. PARMOD YADAV : SALES PERSON.

TWO MONTHS BACK, THE BACK MIRROR OF MY CAR HAD BEEN BROKEN, I CAN'T GO ANY WHERE FOR THE REPAIR WITHOUT R.C. AFTER THAT I WENT TO MR. PARVEEN FOR THE INSURANCE CLAIM, BUT HE REFUSED TO REPAIR IT WITHOUT R.C., HE SAID I CANT HELP U WITHOUT R.C., I HAVE RECEIVED THE SAME ANSWER FROM MR. MOHIT AND MR. PARKASH. THEY SAID I[censored] WILL PAY FULL AMOUNT OF THE GLASS THEN WE CAN REPAIR OTHERWISE NOT.

THEN I PAID 4000/- Rs. TO REPAIR IT.
(AT THAT TIME INSURANCE WAS USELESS TO ME INSTEAD OF THAT I GOT THAT INSURANCE IN APPROX. 11, OOO/- Rs.).

I HAVE PAID LOTS OF CHALLANS ALSO JUST BECAUSE OF WITHOUT R.C.

AFTER THIS INSTANCE ALL THESE PEOPLE ARE AVOIDING ME, NOT TALKING TO ME AND NOT PICKING UP MY PHONE ALSO.

TODAY I WENT TO SHOWROOM FOR R.C. THEN MR. MOHIT AND MR. PARKASH SAID, WE WILL TAKE APPROX. 30 TO 45 DAYS TO DELIVER YOUR R.C. WITH CNG ENDORSEMENT AND FOR THAT YOU HAVE TO PAY 3500/- MORE FOR THAT REGISTRATION AGAIN.

ALREADY I HAVE PAID ALL NECCESSARY DOCUMENTS AND FEE AT THE TIME OF PURCHASING THE SAID CAR. LIKE REGISTRATION FEE, ROAD TAX. ETC... FOR CNG I HAVE PAID 61, 000/- BUT I NEVER RECEIVED A BILL FROM THEIR SIDE .

WHEN I SAID I WILL NOT PAY THE SAID AMOUNT AGAIN, THEN MR. MOHIT AND PARKASH SAYS THEN WE WILL NOT HELP U. AND WE ARE NOT HERE TO SERVE YOU. WE HAVE OTHER NEW CUSTOMERS YOU ARE NOT ONLY OUR CUSTOMER.


NOW I AM ASKING YOU WHO IS RESPONSIBLE FOR THAT :-

* HYUNDAI COMPANY
* SHURIT HYUNDAI SHOWROOM
* MY FAITH ON HYUNDAI
* YOUR STAFF
* YOUR DISTRIBUTORS LIKE SHURIT.
* OR PEOPLE LIKE MR. MOHIT, PARKASH, PARVEEN, AND MR. PARMOD YADAV.
* MYSELF.


SO PLEASE THIS IS MY FIRST AND LAST HUMBLE REQUEST TO YOU, SORT OUT MY PROBLEM IN A VERY SHORT SPAN OF TIME, AND REPLY ME WHAT INITIATIVE/PROCEEDING YOU ARE TAKING REGARDING MY SAID PROBLEM. WHAT STEP YOU WILL TAKE AGAINST SHUHRIT PEOPLE. BECAUSE THROUGH THESE PEOPLE YOUR REPUTATION HAS ALSO BEING EFFECTED. LOTS OF CUSTOMER OF HYUNDAI THROUGH SHURIT FACING THE SAME PROBLEM. YOU CAN CHECK IT OUT ALL DATA OF SHURIT HYUNDAI FROM JULY 2008 TO TILL TODAY (MAXIMUM R.C. ARE PENDING FOR CNG ENDORSMENT TILL TODAY). THEY ARE FOCUSING THE NEW CUSTOMERS. THEY ARE NOT PROVIDING AFTER SALES SERVICES.

I[censored] WILL ALSO NOT SORT OUT MY PROBLEM THEN, I WILL DROP THIS CAR AGAIN IN THE SHURIT SHOWROOM PERMANANTLY BECAUSE I DONT WANT TO FACE ANY PROBLEM IN THE COMING FUTURE WITHOUT R.C. LIKE ACCIDENT ETC... AFTER RETURNING I WILL NOT TAKE MONEY BACK TOO FROM YOUR SIDE OR FROM SHURIT SIDE. OR I HAVE TO TAKE SOME LEGAL ACTION AGAINST SHURIT AND HYUNDAI TOO.

I WILL GO TO CONSUMER COURT ALSO IN NEXT TWO DAYS IF ARE NOT STILL SOLVE MY PROBLEM.

SANJAY KUMAR GUPTA

0-[protected], 0-[protected].
(owner of santro DL-3C-AP-9761).