Hyundai Motor India Complaints & Reviews

Dated The 22nd April’2009

Mr Arvind Saxena
Sr VP
Hyundai Motor India Ltd.
A-30, Mohan Co-operative Industrial Estate,
Mathura Road,
New Delhi - 110 044
Tel :[protected]
E-mail: [protected]@nde.vsnl.net.in;[protected]@hmil.net

Dear Sirs,
I am a bonafide and respected citizen of New Delhi and also a customer of your company car. The officials of your company promised and induce me to purchase a brand new Accent Executive CNG car and offering me exchange bonus but as soon as I book the car they declined their offer in one pretext or the other.
My sincere request is to kindly honor your words and extend me the scheme for exchange bonus.
The facts of the matter are as under:
Facts of the Matter
(a) I visited your show room at Mathura Road, New Delhi on the 21st January’2009 and met with the Customers Sales Manager and enquired about Accent Executive CNG car.
(b) The Customers Sales Manager questioned about my old car and proposed a scheme for exchange bonus entitlement, if I decide to book the car.
(c) Keeping in view of the lucrative offer proposed on behalf of the Hyundai Motor India Ltd, I accepted the exchange bonus entitlement offer and booked the car.
(d) It is pertinent to mention that at the time of booking I was confirmed that I will be eligible for exchange bonus after selling my old car.
(e) I had booked Accent Executive on 21st Jan.09 instantly.
(f) After paying full amount, I was informed that exchange bonus entitlement is extended for the blood relation only.
(g) And since my old car was in my fathers name & the new car being purchased in my wives name, exchange bonus won’t be applicable.
(h) This fact is not disclosed before me, when I decided to purchase the car and book the car and payment accepted by the said Manager.
(i) Had it been conveyed to me before, I would have purchased the car in my fathers/my name. Moreover, in no document given/published/advertised by Hyundai indicates the clause.
(j) I faxed 02 letters to the MD of the company on 20th Feb, 09 & 25th Mar, 09, also sent both letter on 26th Mar, 09 by a bearer as well as by blue dart courier to the company’s reception for refund of the amount paid but till date have not got any reversion.
(k) This is a classic example of corporate usurping customer money and forgetting it completely.
It may be out of place to bring to your kind notice that such breach of trust not only tantamount to a criminal act under Indian Penal Code but also violates the provisions of competition act (previous repealed MRTP Act) and vis a vis implied condition of the Sale of Goods Act, 1930 and squarely attracts the provisions of Consumer Protection Act’1986/ Consumer Protection (Amendment) Act, 2002.

In such a case you are duty bound to pay back the amount deposited, or in alternative, give the promised discount. Further please also note that non-addressing the problems tantamount to not only deficiency of service but also a clear cut matter of criminal breach of trust..
Regards,
Manoj Mishra,
737, sec 13, Ph II,
Pkt B, Dwarka,
New Delhi 110075
Contact:[protected]
E-Mail: [protected]@zenithhospitality.net

Dear Sir,

I had booked a Hyundai i10 Sportz Automatic model with dealer A1 Auto Pvt. Ltd, 3/4/5, Town Center, Andheri-Kurla Road, Sakinaka, Andher(E), Mumbai – 400059.

1. I had booked the vehicle on 14th March 2009. I was promised the delivery of the vehicle on 27th March 2009 through salesperson Mr. Naveen Prithani.
2. On 23rd March 2009 I made the full payment of the vehicle since I was told that vehicle has left Chennai Plan of Hyundai.
3. On 25th March 2009, Mr. Naveen come to my office and said he wanted to meet me due to a small problem. He then apologies and updated that by mistake the manual version of the vehicle had got ordered. Due to this he was not in a position to deliver as promised since the incorrect vehicle has landed with him. Thinking this to be a genuine human mistake I accepted his request.
4. Mr. Naveen then confirmed on 26th March 2009 that the new order had been placed and promised me a new delivery date of 7th April 2009. Till 3rd April 2009 I kept calling regularly and was given updates that vehicle is in process.
5. On 6th April 2009 I went to the showroom to get an update on my vehicle delivery which was due the next day. Shockingly I was informed that Mr. Naveen had been sacked due to making promises to many customer which they could not fulfill. More socking than that was the news that my car was delayed. I then met the Sr. Manager of A1 Auto Mr. Jude Tandon. He promised me that the car will be delivered to me on 13th April 2009.
6. Since I had already had too many promised broken I lodged a formal complaint with Hyundai on 8th April 2009 via mail. Copy of mail attached below:

=====================================
Hi,

I would like to lodge a formal compliant against your Mumbai dealer A1 Auto located at Andheri(E), Sakinaka. The dealer while following up for the order made all sorts of promises and once the booking was formalised then changed his stance.

1. The delivery was promised for 27th of March. The entire booking amount was collected in 2 parts before hand itself. The first booking was made on 15th March were a cheque of Rs 50, 000/- and full payment made on 25th March. A few days prior to the promised delivery date the sales consultant (Mr. Naveen Prithani) calls and says wants to meet. He then meets up and informs that there is a small mistake and that he has incorrectly placed the order for manual version of i10 in place of the Automatic Sportz model ordered. He pleads to be given extra time and commits to give some extra accessories as a compensation.
2. Again 2 days before the new delivery date of 7th he says there will be delay due to holidays. Also, he now asks for copies of registration book and insurance papers of old car. These where never discussed earlier.
3. Against the promised free accessories the sales consultant starts asking for 50% value. He also starts dropping items from the commited list of accessories.

I would like to highlight the pain and mental stree caused due to these problems faced with the dealer. Despite escalations only promises are made.

Request you to pls look into this and advise if as a consumer you have any mechanism of redressal of my plight or method of penalising your dealers.

Would request you to pls acknowledge the recipt of this mail.

Thanking you in anticipation.

Regards
Rajiv
===================================

7. I received email response saying someone would contact me within 3 days. The next day I was given a complaint no on SMS which is[protected]. Then I got a mail asking for more details which I promptly provided. But till date no one has contacted me from Hyundai.
8. I then called up one Western Regional office no which was listed. After 2 days of trying I got throught to someone who provided me with the name of Mr. Deepak Raina who I was told is the Area Sales Manager for Andheri area. I tried on 10th but he was not available. On 11th April he picked up the phone and said was in meeting. Then till Monday 13th April his mobile was switched off.
9. On 12th April I then decided to visit the the dealer to check if the promise made by Mr. Jude of 13th April was being met and see if my car was going to be delivered. I got another shock to be told that car has still not come in. Mr. Jude was himself on leave and his people didn’t have a clue about my car. After a lot of drama and discussion they decided to check the inventory. Then came back to say that the car had come but registration was pending. Mr. Sumedh Kulkarni, a new salesperson, then committed to deliver my vehicle on 15th April by expediting the regitration.
10. Since Mr. Sumedh confirmed that he was new to the dealer organization I decided to pursue my complaint with Mr. Deepak. On 13th when I finally managed to speak to him in the evening he gave me his email id and asked me to forward my complaint mail. I prompt send him the email.

===================================
Hi Deepak,

As discussed, forwarding my earlier emails. Will send you more.

Hope I see some action being taken. I was updated last that my vehicle has landed but delivery is still only promises.

Thanks
Rajiv


----- Original Message -----
From: Rajiv Gerela
Sent: 04/09/2009 04:00 PM ZE5B
To: "cr" <[protected]@hmil.net>@DEUBAINT
Subject: RE: Complaint
Hi Diksha,

1. Vehicle Registration : The vehicle is still to be delivered.
2. Dealer Details: A1 Auto Pvt. Ltd, Town Center, Andheri Kurla Road, Sakinaka, Andheri(E), Mumbai - 400059
3. Concern: I have given a detailed mail with all my concern. My main concern is delay in vehicle delivery (booked on 15th March and no delivery confirmation even till 9th April), incorrect information, false promises of accessories.
4. Contact nos given below.

Thanks,
Rajiv Gerela



"cr" <[protected]@hmil.net>
04/09/2009 03:37 PM
To Rajiv Gerela/db/[protected]@DBAPAC
cc
Subject RE: Complaint


Dear Sir,

This has reference to your mail regarding your Hyundai vehicle.
Kindly write us your vehicle registration number, dealer details, concern & your contact numbers to enable us address your concern.

Thanks & regards,

Hyundai Always Smile
Diksha Bhalla
Customer Care Service
Hyundai Motor India Ltd.
Contact No: 41599958

Note: You may reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.

============================================


11. On 14th April again he would not pickup my calls. I then sent him a reminder mail. But he did not revert back.
12. On 14th April itself in the afternoon I received a call from A1 Auto saying my car will now be delivered on 18th April only as registration would take time. I wrote this on mail to Mr. Deepak. Mail copy attached below.

===========================================
Hi Deepak,

A few minutes back I got a call from Ms. Shaila Mane from A1 Hyundai Andheri saying I had put a compliant about delayed delivery. She then updated me that the car has landed on 9th and will go for registration tomm. So my car will now be delivered on Saturday 18th April.

This is indeed another big surprise. Yesterday when I spoke to Mr. Sumedh Kulkarni he informed me that PDI has been completed and he will be able to get the car ready by tomm 15th Wed after all registration formalities.

So I am again at a loss if my escalations are at all being taken seriously by Hyundai or I am being left at the mercy of the dealer to continue playing with me as I have no support from Hyundai.

I am still to hear form you about any action that you may have taken or planned to take on my case.

In case I don't hear from you pls rest assured that I will take this up in a consumer court and ensure that it is also published in the press as well.

Thanks,
Rajiv Gerela

==================================================

13. On 15th April, I finally decided to escalate the matter to India head of Hyundai. After a lot of struggle I managed to get an email id and send out the below mail. It is shocking to note that no action has been taken on my case even my the India head.

============================

Rajiv Gerela/db/dbcom
04/15/2009 01:04 PM
To [protected]@hyundai-motor.com
cc
Subject Fw: Complaint No[protected]


Dear Sir,

I would like to bring to your kind attention the high handedness of your dealer (A1 Auto Pvt Ltd., Andheri(E), Sakinaka) and Hyundai Area Manager (Mr. Deepak Raina) in attending to a complaint which I have lodged on 8th April. Just to give you a brief background :

1. I had booked my vehicle on 15th March. I was promised delivery on 27th March. Till date I have not yet got delivery but only new promises every day.
2. I have lodged a written complaint with Hyundai on 8th March and sent several mails after that. Till date no one has contacted me back with status of my complaint.
3. Yesterday I called the Hyundai call center. They were not able to help at all. They promised to revert in 2 hours. But I am still waiting.
4. I have repeatedly called Mr. Deepak Raina, your local Mumbai Area Sales Manager. His cell is either switched off or not reachable. Once he picked it up to say he was in a meeting and then the cell was off for 2 days. I managed to get him finally and he asked me to forward the mail complaint. After that I am yet to hear from him again or see any action.
5. As detailed in my below mail I got a call from the dealer again giving me a new date and new story. So am not sure of what my fate is.

I would humbly request you to kindly help in cancelling my booking and beg of you to relieve me of my pain by returning me my full booking amount. If this is the support at the start of the relationship with Hyundai then I shudder to think what would be the fate going forward.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]
----- Forwarded by Rajiv Gerela/db/dbcom on 04/15/2009 12:45 PM -----

Rajiv Gerela/db/dbcom
04/14/2009 03:22 PM
To [protected]@hmil.net, cr <[protected]@hmil.net>
cc [protected]@yahoo.co.in
Subject Complaint No[protected]Notes Link


Hi Deepak,

A few minutes back I got a call from Ms. Shaila Mane from A1 Hyundai Andheri saying I had put a compliant about delayed delivery. She then updated me that the car has landed on 9th and will go for registration tomm. So my car will now be delivered on Saturday 18th April.

This is indeed another big surprise. Yesterday when I spoke to Mr. Sumedh Kulkarni he informed me that PDI has been completed and he will be able to get the car ready by tomm 15th Wed after all registration formalities.

So I am again at a loss if my escalations are at all being taken seriously by Hyundai or I am being left at the mercy of the dealer to continue playing with me as I have no support from Hyundai.

I am still to hear form you about any action that you may have taken or planned to take on my case.

In case I don't hear from you pls rest assured that I will take this up in a consumer court and ensure that it is also published in the press as well.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]



Rajiv Gerela/db/dbcom
04/14/2009 12:45 PM
To [protected]@hmil.net
cc
Subject Fw: Complaint


Hi Deepak,

Pls find enclosed my first mail. Pls update on your planned actions towards redressing my grievances.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]
----- Forwarded by Rajiv Gerela/db/dbcom on 04/14/2009 12:44 PM -----

Rajiv Gerela/db/dbcom
04/08/2009 01:15 PM
To [protected]@nde.vsnl.net.in
cc
Subject Complaint


Hi,

I would like to lodge a formal compliant against your Mumbai dealer A1 Auto located at Andheri(E), Sakinaka. The dealer while following up for the order made all sorts of promises and once the booking was formalised then changed his stance.

1. The delivery was promised for 27th of March. The entire booking amount was collected in 2 parts before hand itself. The first booking was made on 15th March were a cheque of Rs 50, 000/- and full payment made on 25th March. A few days prior to the promised delivery date the sales consultant (Mr. Naveen Prithani) calls and says wants to meet. He then meets up and informs that there is a small mistake and that he has incorrectly placed the order for manual version of i10 in place of the Automatic Sportz model ordered. He pleads to be given extra time and commits to give some extra accessories as a compensation.
2. Again 2 days before the new delivery date of 7th he says there will be delay due to holidays. Also, he now asks for copies of registration book and insurance papers of old car. These where never discussed earlier.
3. Against the promised free accessories the sales consultant starts asking for 50% value. He also starts dropping items from the commited list of accessories.

I would like to highlight the pain and mental stree caused due to these problems faced with the dealer. Despite escalations only promises are made.

Request you to pls look into this and advise if as a consumer you have any mechanism of redressal of my plight or method of penalising your dealers.

Would request you to pls acknowledge the recipt of this mail.

Thanking you in anticipation.

Regards
Rajiv


================================

14. After all these false promise, mail, escalations, call, etc I am still without my veichle even today on 17th April 2009 even after more than a month of booking my car. I shudder to think what other consumer would be facing with dealers like A1 Auto and at the same time the shabby compliant support of Hyundai. At this stage if someone were to offer me a FREE Hyundai vehicle I would not want to even look at the same.
I would like to earnestly request you to please tale up my case with Hyundai and ensure there is some mechanism put in place for punishing corporate like Hyundai.

Thanking you,
Your Sincerely,

Rajiv Gerela

sir,
i've brought one i-10 sportz on 26.2.2009 fro hilton hundai kollam, TVM, KERALA.I'M Assistant engineer in the lsgd that is why i got corporate offer. then i took my first service from SS MOTORS EANATHU, ADOOR, KERALA on 1st april 2009.there i fitted a new fog lamp of Hundau itself. after that my experience was very bad. a malfunction indicator was appeared at all time of my driving and the radiator fan is working even after switching off the engine.on the next day itself, i've reported the complaint at SS MOTORS EANATHU, ADOOR, KERALA with my vehicle.they inspected and said normal. but then i've contacted hilton hundai kollam, TVM, KERALA and they suggested me to report at hilton hundai TVM, KERALA on phone number [protected] one mr.sreeji and they suggested me to bring the vehicle at the earliest.now my vehicle is at hilton hundai TVM, KERALA (VEHICLE NO.KL 23 A 2299).THEY IDENTIFIED THE DEFECT AND SAID that fog lamp fitting is not clear. SS MOTORS EANATHU, ADOOR, KERALA HAS WORKED OUT THE WIRING NOT IN THE RIGHT MANNER.but now Ihilton hundai TVM, KERALA reported some electronic errors to the vehicle.
now i'm in utter disappointment due to the complaint of my vehicle. that all problems are due to your service persons at SS MOTORS EANATHU, ADOOR, KERALA. so kindly give me your reply as far as possible about my vehicle and remedy to my grievenvces.
your truly
BHAMA.K.S
[protected]

I am loyal consumers of Hyudai, having purchased 3 vehicles in the last 3 years. However, my latest purchase - i10, has been one of my most frustrating buying experience. I purchsed the cars in the month of September'09 (from Suhrit Hyundai, Green park) and was promised exchange bonus of 15k to be received in 30 days. Its been more than 7 months and there has been no response from Hyundai. Upon contacting (mailing and calling) the Hyundai service numbers (and the service heads), they blankly say, that they cannot do anything on that, as the dealer has made some financial mess and that Hyundai motors will not take up the onus to pay back consumer dues. The dealer on the other hand, claims Hyundai motors responsible for this mess.(I have made some 15 vistits to the dealership by now and made some 25 calls/mails to Hyudnai motors, I have all the prooofs).

However, between the struggle, I am yet to receive a single penny of my dues.
Please help

I had taken one Santro from Trident Hyundai in Nov.08. The moment i went for enquiry till the time of delivery and till now on getting the services, it was very awesome experience. The updates and timely response is very superb. Each and every member in their team is highly professional and all their transaction with them is in very high quality and beyond my expectation. Each and everything they committed will be done well before my anticipated time. They respect the cusotmers very well. This made me to opt for an i10 for my family at native. As a new dealer i opted APCO Hyundai. From the day one we faced cheaper marketing techniques. For the exchange of old vehicle, itself they made our life miserable. The moment i went to make downpayment they informed to pay Corporate discount in advance, which was not at all informed to us. When I clarified other delears at bangalore, they gave the money back, on which they took a cheque as a gurantee. I dont understand why they need gurantee from customer when the company owes them the money as their reimbursement. After all, they promised for delevery on friday and at 12:00 pm they informed that, vehicle is ready with Teflon treatment and under chasis painting and hence the regn formalities has not finished they may do it next day. In the evening when we went to check the vehilce it was seen that no work and PDI has been done. Is this the way to give promise and treat a customer? As we queried they replied with a sorry and offered Keyless entry for the vehicle to postphone the delivery on monday. On saturday the sales executive called and informed that the Keyless entry offer was made by mistake and could not be given. All these thing are happening within one week and never their Sales manager comes into picture and tried to sort out. On saturday when i asked him the explanation, he is replied that he was not there in the showroom when ever these discussions going on and he told that he has authorised some other managers to tackle it. How is that? He himself admitted he skipped out. I wonder how he cant pick up the phone and talk with the customer. After all he was explaining that the sales persons has not given any gurantee on offer of keyless entry as if i was a lier. I feel pitty on the unprofessional attitude of sales person in my city. How cheap marketing. The sales manager again made fool the saying that the concerned sales person is on the way to meet me. I just kept waiting for him. This cheapest dealer doesnt have a website of their own nor any email id. After all they may be feeling proud to fool a customer and gained few hunderds of rupees.

So, I recommend any of the readers to never go and buy car at APCO Hyundai at Calicut. You will be defenitley fooled by them with false promises and worst quality customer relation.

I bought a i10 car from Samara (Delhi) in Sept 2008 I was told my exchange bonus (of Rs. 15, 000/-) will be given in 2 months, I have not received any cheque till date.

Despite logging complaints with Hyundai call centre in Dec. 2008, Jan.2009 and Feb 2009 I have not received in reply. I even sent a letter to Samara and hyundai mathura road, but no responce.

I spoke to customer care head (may be Mr. Ahmed) in Mathura road head office, he assured be of bnest service, but no result.

I wrote e-mail to Samara for which they replied and promised me to give a cheque the next day. Its been 3 weeks I have not got only excuses and not the cheque.

This is with regard to to my Hyundai Verna which was sent for service to the Kun Service station at Nellangarai., Chennai. We had earlier made a complaint and the result of that was memos served to the service advisor and manager ( as said by them ) but nothing much was done to the car itself. The car is in a very bad shape and others who see a Verna smoking like this are and will be annoyed to purchase one. The original pickup is totally missing.

Question that needs to be answered.

The car was sent for as per the advice of the service advisor for clutch replacement but many other parts were changed without informing us . Check the service records. (and it was there in the service station for 15 days)
Why the engine head was opened and engine dismounted for replacing the clutch plates.
Why free wheel was changed.
Timing belt was changed without our consent.
Why the coolant liquid went into the engine and why the rust formation.
One of the injector was rusted.
Engine oil sump was empty due to severe leak.
The leaked oil was all over the brake drum and total failure of the system.
They claimed that water had mixed with Diesel . By then the car had clocked 2000 Kms and to our knowledge diesel was filled at reputed stations. Never we felt any jerk or starting problem during these days.
Suddenly the gears were not falling as it used to be and especially the reverse gear was slipping into first gear.
The pickup on the roads of the Verna is lost and it does not climb ghat sections.
Black smoke is more and KUN says That the turbo charger needs to be checked.
Mileage has dropped to 9 kmpl from 15kmpl after the service.
Why the steering underarm was changed twice under warranty without informing us. Even now there the steering is hard and there is a leak.
Clutch is hard even after changing the clutch plates.

After the first service when most of the problems were mentioned KUN took the car and kept it for 10 days to rectify most of the problems. As of now the same problems persist and have become worse.

We are not prepared to send the car to Kun Hyundai for further repairs. We feel that Kun has destroyed the car and they are liable to give a replacement. We are not prepared to settle the balance bill which is way beyond the said estimate . Estimate was for Rs 19000 and the bill given is Rs 49719.00 . We have already paid Rs. 20000.

Iam pushed to mental agony especially when I park on a slope since iam not sure whether this car is going to move forward while accelerating. It happened once after even engaging the first gear it could not move forward and went back to hit a stationary vehicle.

Based on the above observations please take necessary steps to replace the car since I have totally lost faith in this model. A point for you to consider is that this sudden change happened after this service which is 30 months after I purchased the car and after running 78, 000 kms without any problem. I was a proud owner of Accent for 4 years until I purchased Verna based on the reputation of your company.

Ex Kun guys say that it is not advisable to send your car for service during the last week for they have a directive asking them to change spares so as to increase the stores performance . Is this TRUE.

everyday is a nightmare driving this car.

Dear Sir/Madam,
I have a Hyundai Santro Xing XG, bought in Nov end 2004. I am the only driver, single owner and have driven less than 29, 000/- Kms. I had purchased 4 years extended warranty and additional rust proof coating for extra protection. The vehicle has not met with any major accident and has minor dents and scratches, which is typical of any city driven cars. The vehicle is otherwise in a immaculate condition.

The vehicle was serviced and maintained throughout by HMPL (Company owned serviced centre), Chennai, except for the last time in Dec 2008 where I was forced to service it at Kun Hyundai, Adyar, authorized Hyundai Service centre as I was not able to get a paid service appointment for more than 2 months. I waited for the same but on the day of appointment in Nov 2008, I had to go to US and hence missed the appointment at HMPL . When I asked for the appointment again, I was given one around the end of Jan 2009. Since it was too late and the service was due, I had no choice but to go for another service centre (Kun Hyundai). After the service by Kun, I was told that the pick-up is a little less in 2nd and 3rd gears and that I need to change the tuning sprocket which would cost about 1000/- Rs.

Since the vehicle was maintained throughout by HMPL, I immediately took it to them (2nd week of Jan 2009) as I was not comfortable with any other person servicing the vehicle. The vehicle was test driven by a service engineer, coordinated by Mr. Ponraj of HMPL. He said that there are no immediate problems and asked me to take up a appointment for thorough check up. As usual the date given was a month's delay, sometime in early Feb 2009. Unfortunately, I missed the appointment again due to my work related travel (I am a S/w professional and travel abroad on business trips often). I again took the car to HMPL on the 25th Feb 2009 and was told that I need to wait for a month to get an appointment. Mr. Karthik, service engineer, was kind enough to do a test drive looking at me pleading with the service front desk. He was not able to find out anything from the drive test and used a portable testing kit to check the parameters. He said everything was ok and if required asked me to get an appointment for checking the internals of the car. I immediately booked an appointment and got a date of 27th Feb 2009 (more than 1 month since the requested date).

On the 27th Feb 2009, I left the vehicle for service at 9am and mentioned to the service engineer Mr. Nirmal, that test drives were done by 2 of their folks and specifically gave the reference of Mr. Karthik. He mentioned that he will look into the problem and I can take the delivery of the vehicle by the evening, same day. I called Mr. Nirmal twice at 2pm and 4pm but he said that they are still working on it and haven't found anything. At around 4.30 pm, I received a call from Mr. Nirmal, saying that they need to open the engine to check it and would cost about 25, 000/- Rs. I was shocked to hear the same as it has been maintained throughout by HMPL and run very less kms. I said that I wanted to talk to the customer service manager and then spoke to Mr. Vasudevan. He said that I had not done my services in time (every six months) and at times have driven for more than 7 months and hence could be the problem. I was again shocked to hear this as I have been taking utmost care of my car and check the engine oil, coolants etc every 3 months. Whenever I had asked for a service date the service person used to say that my vehicle has run very less kms and hence can wait for some more time and have given me appointments 1.5 to 2 months in future.
The same service centre folks are now saying that there is a problem as it has not been serviced every 6 months which is paradoxical.

Added to this is the vague answers given by them until Saturday evening saying that there could be a problem with the compression and if they open the engine and if there are only minor problems then it would cost Rs. 25, 000/-. I have lodged a complaint on this to Hyundai on the 27th March and haven't received any response till date. It appears that they are trying to take me for a ride without proper analysis and making me pay an exorbitant amount saying that the warranty is over in Nov 2008 and I have not serviced my vehicle every 6 months. I have retained all my service records since I purchased the vehicle.

I would like to get proper justice on this rather than irresponsible answers from the service team without being able to tell me the problem and trying to pass the blame. Also, there has been no response from the Hyundai Customer Service team for the complaint that I had lodged. I fail to understand how a vehicle which has run less than 29, 000 kms, single owner and single person driven have a problem to the extent of repairing the engine which is the heart of the vehicle. I feel really cheated, frustrated and sad for becoming a Hyundai customer

DEAR SIR

I WAS TOTALLY UPSET WITH THE SERVICES OF YOUR DEALER SUHRIT SERVICES, YUSUF SARAI NEW DELHI.
I WAS GOT DAMAGED VEHICLE AT THE TIME OF DELIVERY . I.E. ENTIRE BODY AND ALL GLASSES WERE COATED WITH SOME CHEMICAL OR PAINT WHICH IS NOT GETTING CLEARED. I HAVE INFORMED TO DEALER AFTER OBSERVING THE PAINT. NOW DEALER WAS DENIED TO CHANGE THE GLASS OR TO REMOVE THE PAINT .

AT THE TIME OF FIRST SERVICE AT HYUNDAI SERVICE CENTER TRIED TO REMOVE STILL IT IS NOT GETTING CLEAR. SO AS THIS IS THE DEFECT OF VEHICLE FROM SHOW ROOM OR FACTORY IT HAS TO BE REMOVED BY COMPANY ITSELF. BUT NOBODY IS RESPONDING ON THIS ISSUE.

2. NOW I MY VEHICLE DELIVERY COMPLETED 2 MONTHS SO FAR I HAVE NOT RECIVED ANY RC (TEMPORARY) TILL DATE. IF I AM CALLING NOBODY IS RESPONDING PROPERLY. I AM FACING PROBLEMS WHILE GOING OUT WITHOUT CERTIFICATES. NOW A DAYS SUHRIT SHOW ROOM IS CLOSED FOR TIME BEING WHO WILL GIVE ME THE RC COPY. MY VEHICLE NO IS DL3C BH 0884 DELIVERD ON 25/01/2009.

PLEASE SOLVE THE ABOVE PROBLEMS IMMEDIATELY.
JANGA SUJATHA RANI
PH[protected]
[protected]

I purchased Hyundai Verna from Sant Hyundai Kangra Himachal Pradesh in June 2008.By the agent of company before i made purchase, I was promised two offers, respectively exchange bonus worth Rs 10, 000 and government employee bonus worth Rs.7, 000.Till date that is after about 9 months they didnt even botherd to contact me regarding my bonus and the Sant hyundai people always said u'll get it.When I forced them they gave me a number of Chandigarh, which when I contacted they said that u'll not get the exchange bonus since u have got the earlier santro car transferred from your father and not purchased it yourself. Further you also will not get the government employee bonus since u are a contractual employee.
Had this the problem they should have conveyed me before i purchsed the car about the offer but at that time though i told them the whole situation they said that yes you meet all the criteria and will get all the bonuses.
I wanna ask the hyundai person that upto what time they will continue befool the simple Indian people.I wanna convey the Korean Hyundai people that dont befool simple indian like East India Company or else you will also be ousted like them.Please help me out from this situation or suggest me the other way round of consumer court if feasible.

i am the owner of Hyundai Santro XO car since 2006. I had bought it in NSB Hyundai, Trichy. Later on trnsfer i got my service done in Susee Hyundai, Tirunelveli.

I have been getting my service regularly after every 10000 kms.

Somewher in Novem, ber 2008 company had called for free service at its 10th year. I had sent my car to susee Hyundai where the serviced (said so) but chrged me for the service. Also they told they have done my 10000 km service and changed oil, filters, coolant etc.

After a month when I went to Trichy my oil indicator showed low oil so I checked & found empty oil sump. Normally it has never happened.

I went to Arasu Hyundai, Trichy where they checked & found no oil had been poured during the service & even the coolnat had not been changed. They filled oil & coolant.

On my return I went to susee Hyundai and they apologised & did one more srvice.

But since then, my car has been consuming oil very heavily.

I got it checked & found that probably the rings are worn out & possibly the pistons too. The repairs may cost upto Rs. 20000/-. Once during service a few articles left in the car was found missing. I had complained to the MD of the company but no action taken.

Now i have lost my faith in Hyundai & I am getting my car serviced by private garage.

I am also a holder of extended warranty right from day one.

I want the company to look into the matter and compemsate my expenses and also enquire into the working of Susee Hyundai.

I expect a reply at the earliest failing which I may contemplate legal course.


Venkat raman

We would like to make complaint about M/s Kothari Bros, Pune for poor post sales service. We purhase Hyundai I10 model Reg. Code MH-12-EX-6370. Within one month the steering system of failed when my colleague was driving it on Karve Rd, Pune. Though he called M/s Kothari office which is just 1 km from the place where this mishap took place still he could not get prompt service from them. Ultimately he went to the office leaving the vehicle on road. Only then they send a crane to life the vehicle.

Our miserly did not end there. Even after repeated calls M/s Kothari did not rectify the fault for one complete month. Only when we contacted the top management people of Hyundai then the things started rolling.

We warn the potential customers of Hyundai from buying the vehicle from M/s Kothari bros. It is my observation that Hyundai dealers are poor in post sales support.

I have bought hyundai i10 in October 2009 from narmda hyundai showroom of Bhopal. they say me after one day you got second key but till date they did not give me. when i inquire from their register they have already delivered my second key before 10 days to another person. i have complained id Delhi, Mumbai and my regional center but they not respond me. first time they will receive my phone and they say after 48 hours they will resolve. when i call after 48 hours they do not reveive my phone. please suggest me what next i do.

Sanjay Gupta
Linux Solution
Bhopal
[protected]

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Friday, 2 January, 2009 10:30:09 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Sapna,
As per your telephonic call, below is the mail sent to your Ahmedabad office, in which the person sitting in Ahmedabad Office (100 KMs away) from my place, sitting in his cabin declared that the decision taken is correct.

Regards,
Vinit Sinha

----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: [protected]@hmil.net; Hyundai Car Customer Care <[protected]@hmil.net>
Cc: [protected]@hmil.net; [protected]@hmil.net; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Motor <[protected]@hyundai-motor.com>
Sent: Tuesday, 30 December, 2008 11:06:45 AM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]

Dear Nagesh,

I feel you are in hurry to close this call rather than to resolve the issue.
Please go to your below mail, you are least bothered about doing any enquiry with the dealer or the sub vendor whom Hyundai is purchasing the Spare Parts.
I feel if this mail has gone to any other car company instead of justifying the dealer actions, the company would have been gone for the Check of Spare parts which is replaced.

* In the below mail you don't bother for asking about the OLD HUB Assembly and you have just declared that changing the spare part is the right decision.

* What is the reason for "bearing incorporation in the hub assembly" only at 4428 KM and without seeing the OLD Spare part how can you justify that the decision taken by the dealer is correct / and if the decision correct whether is there any problem with the Spare Part ?

* I feel that you are never visiting your dealer and taking the feedback only from telephone by sitting in the office. The dealer is taking the Satisfaction form at the time of Bill Clearance and for your information the Satisfaction form is preprinted, you have just put Vehicle no. and sign it. Are you aware of this ??????

What ever be your decision but from your action i want to add here, that next time i am definitely not going for any Hyundai Cars in India. You can close this issue.

Regards,
Vinit Sinha
----- Forwarded Message ----
From: Nagesh G.K. <[protected]@hmil.net>
To: [protected]@yahoo.com
Cc: diksha bhalla <[protected]@hmil.net>; Guru Murthi <[protected]@hmil.net>
Sent: Tuesday, 30 December, 2008 10:26:37 AM
Subject: Fw: ESCALATED COMPLAINT.


Dear Mr. Vinit,

This is regarding your concern highlighted on dated 25/12/2008 here I would like to clarify as under. If you need any further clarification we are happy to serve our valued customers.

1. Brake shoes have been replaced where you have agreed on that!

2. Every moving parts has to have certain amount of in use. Considering the age and present kilometre here we would like to suggest you to bring your car into use with proper routine periodic maintenance service as mentioned in owners manual which help us to carry out preventive measures on necessary technical findings. I would like to assure you that decision of changing the hub assembly is the only solution in this case as bearing is inorporated in the hub assembly.

3. We suggest obtaining satisfaction note after initiating road test along with the customer in order to ascertain the resolution of the problem reported in the RO by the customer. In your case such type of experince has not happend than same will be taken up with the dealer for necssary correction for the future services.

In case of any help required please feel free to contact us.

Best Regards,

Nagesh G.K.
Reginal Parts & Service Manager
Hyundai Motor India Limited
[protected] Vinit Sinha <[protected]@yahoo.com>
12/30/2008 09:27 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Dear Sapna,
Thank you for your telephonic call and advise regarding sending my Car to the Dealers place for INSPECTION
At this point i believe that the Spare part is already changed and TESTING / INSPECTION of the car will not hit any fruitful solution
I feel it will be better if the Parts "Hub Assembly" (which is replaced / old one ) should be Tested and Inspected.
Looking forward for your advise if any.

Regards,
Vinit Sinha
+[protected] Vinit Sinha <[protected]@yahoo.com>
12/27/2008 11:20 AM

To
Hyundai Car Customer Care <[protected]@hmil.net>
cc
Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Car <[protected]@hyundai-motor.com>, Hyundai Motor <[protected]@hyundai-motor.com>
Subject
Hyundai Car Services - Vadodara Gujarat INDIA - Complaint ID[protected]








Hello
May please note my Complaint ID[protected], will help in tracking the details.
I hope you will take this in a positive way and if you see the action taken by you will be a part of "Quality" / " Business Development"
I am really looking forward for your precious reply, as it will help me in buying another Vehicle which i am planning in Mar09.
Regards,
Vinit Sinha
+[protected]
----- Forwarded Message ----
From: Vinit Sinha <[protected]@yahoo.com>
To: Hyundai Car Customer Care <[protected]@hmil.net>
Cc: Hyundai Car <[protected]@hyundai-motor.com>; Hyundai Car <[protected]@hyundai-motor.com>; [protected]@hyundai-motor.com
Sent: Thursday, 25 December, 2008 12:10:27 PM
Subject: Hyundai Car Services - Vadodara Gujarat INDIA

A Merry Christmas to all of you

The necessary action is taken from the Dealer, I have some points in my mind and i will be thankful to you if you clarify the same.
The following things were told to me by at the Authorized Dealer Workshop -
01) Break Shoe was damaged and it is changed i agreed with that.
02) The BEARING has to be changed, i am unable to understand the reason. The car has milage of only 4428 KM, Isn't' it a Quality Problem that the Bearing is damaged.
I feel that the damage is in very short duration ( 4428 KM ) so it was to be changed under warranty and the dealer should have taken up this matter with Hyundai Company and Hyundai Company should have taken up this matter with the Vendor whom it is Sub-Contracted ( Whether the Parts has passed all the Quality Checks ?)

Also it was told that only bearing cannot be changed so you have to change the whole set (HUB Assembly). At this point i do understand that it may be a company decision for better quality, but i want to hear opinion from your side whether the decision taken by the dealer to change the HUB Assembly is correct

03) Before taking the Vehicle ( at the time of Bill Payment) i was told that to sign the "Satisfaction Certificate", i told that i haven' touched my car, the dealer person told it is a part of the procedure. I just want to know whether Hyundai is interested in adding up for Paper work OR really looking for Development / Suggestion.
Instead the "Satisfaction Certificate" should be give to customer and told to send it back after a week or two, so that by that time the customer would have been really tested his Vehicle.

I am attaching the Invoice Copy for your reference. I am looking forward for your reply please.


Regards,
Vinit Sinha Vinit Sinha <[protected]@yahoo.com>
12/23/2008 06:30 PM





To
[protected]@hmil.net
cc
[protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Subject
Compalint against Hyundai Services - Vadodara Gujarat INDIA








Hello,

As disucssed over phone please note below details :
Chassi No. 723250
Engine No. 654978

Regards,
Vinit Sinha

--- On Tue, 23/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Compalint against Hyundai Services - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Tuesday, 23 December, 2008, 11:30 AM


Hello,
I have called up the dealer "Down Town" Vadodara, Gujarat, India and got the Mobile Number of Hyundai 24hrs Emergency Service i.e +[protected].
Mr. Roy was the concerned Manager and told that a Technician will attend the call in the morning 23Dec2008. I got call in the morning that due to some emergency we are closing our Workshop and will attend the call on 24Dec2008.
I do understand that there might be some urgency for which the workshop is closed down. But at this point i want to understand the meaning of "24 Hrs Emergency"
Does Hyundai Motors really means when it tell the words "24 Hrs Emergency" I am really disappointed because in Car world Service Facility is the main criteria at time of purchase.
I am looking forward for your reply please.
Regards,
Vinit Sinha


--- On Mon, 22/12/08, Vinit Sinha <[protected]@yahoo.com> wrote:
From: Vinit Sinha <[protected]@yahoo.com>
Subject: Hyundai Santro Car Breakdown - Service required - Vadodara Gujarat INDIA
To: [protected]@hmil.net
Cc: [protected]@hyundai-motor.com, [protected]@hyundai-motor.com
Date: Monday, 22 December, 2008, 10:33 AM

Hello,
I am a resident of Vadodara, Gujarat India - 390 015, holding Hyundai Santro XO No. GJ-06-BL-2795 purchased from your dealer "Down Town Motors" Vadodara
Yesterday while taking the car in reverse there is a sound occur in the rear left tire and while driving there is sound started heavily and i was unable to drive.
Also when i used the Break Paddle it starts vibrating. As i was only Half KM from my house, any how very slowly i have taken my car to my home.
Now it is not possible for me to move my Vehicle. I am looking for Services from your side as i never want to use a Local Mechanic and believe that it should be handled by the Company authorized dealer / official only.
01) I am looking forward for a Service Engineer at my residence who can guide me about the fault.
02) I want to forward this mail to your "Quality Function" to advise me about the competency of the vehicle while taking reverse. Also the precautions and advise to me if any.

Looking for you urgent attention please.
Regards,
Vinit Sinha
+[protected]
A-56, Matru-Smruti Soc,
Bhd.Utkarsh School, Gadapura,
Vadodara - 390 015 Gujarat - INDIA

Dear sir
As we are aware that hyundai car performance are good on raoad and they are capturing the indian market continuesly in all there segment that why we had plan for hyundai i10 instead of maruti products . iam very much disappoint about the service which is provided by the dealers as i had complaint in both the dealers about the parking switch which is placed in the dashboard but no action has been taken by them and almost 1 year the situation is same so there is humbel request to see this matter my vehicle no. DL3CBF0861 IN NAME SUNNY PAHUJA.

Dear Sir,

I recently gave my car for servicing/repairing a problem with the Airconditioning. The dealer diagnosed the problem to be with the timing belt, AC idling pulley and another part and charged me about Rs. 8000/- to repair it.

After supposedly carrying out the repair, they handed the vehicle to me but the problem persists. I am not sure if going back to the dealer will help - I dont trust them to do the work properly and to my satisfaction.

I have been subjected to similar treatment earlier too. Whenever I give my car for repair, they make the interiors dirty too. Since we generally are given delivery in the evening, such poor workmanship details are noticed only later. Given the hectic pace of life in general, it is very difficult to go back to the dealer immediately.

Very recently, my car broke down on account of the remote locking not working and I was again subjected to very poor service - the emergency road service personnel directed me to the remote locking accessory dealer who said that they will service the complaint ONLY on Monday (I complained on Sunday). Bottom line, I could not use the car when I needed it the most.

I am at a loss to know what to do with such problems. I am losing confidence in Hyundai and their capability to provide after sales service to the satisfaction of their customers.

I request the consumer forum to help consumers like me to take strict action against both Hyundai and KUN Hyundai for not attending to the customers properly.

Thanks and Regards,

S.Ramaswamy

Hi sir/Mam,
The detailed description of my complaint is in below mail attached, which was sent to Hyundai customer care.The complaint was logged through telecalls also.I had a chat couple of times with the customer care excicutive Swapna/HMIL Western Region.But apart from the automated reply mails, I did not got any calls or info from Hyundai which says a solution to my problem.My car is lying in Modi Hyundai, Thane, since 23rd feb 2009.As a lady and an earning member of my family, I am facing a lot of practical problems professionally, financially, mentally)as I am not having my Car to commute.
I am feeling frustrated, exhausted and cheated by Hyundai and MODI Hyundai, Mumbai.
Plzzzzzzz help if there is someone to hear.

saumya.
[protected]

Date: Tue, 24 Feb 2009 10:19:17 +0000
To: [protected]@hmil.net
Subject: Hyundai Plz help: Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
From: [protected]@rediffmail.com

HI Sir/Mam,

Myself Saumya Rastogi, I am a fellow customer of yours.
I own a Hyundai Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
The vehicle has run 22900 kms APRX.I am currently staying in Thane, Mumbai.

I am totally fed up with my car performance, maintanance as well as MODI Hyundai Thane {& Goregaon}where I gave my car for servicing.My car is being logged to Modi Hyundai service centre almost twice a week since Jan.
The sad story is as follows:

1--The car broke down at midnight on eastern express highway, which lately was towed to a private workshop as Modi Hyundai service was not available at that time.The gaskit was changed.For which I spend around 12000/-Rs aprx.

2--Afterwards the car was given for a full service check up in Modi Hyundai Thane.I got the delivery along with the bills which says everything was checked ( including coolant leakage, compression..all technical points which me as a layman wont understand.)For which I payed 3700/-Rs.

3--Second day after the service, Car again broke down in a full fledged eastern express high way.Lately it was towed to Modi Hyundai, Goregaon.As per thier advice I changed the Radiater (which according to them had a leakage) and AC condensor for which I payed around 13000/-Rs.[Modi Hyundai, goregaon mechanics adviced ''All this should have been detected during the time of service by Thane, Modi Hyundai'']

4--After all this my car again broke down yesterday.Now Modi Hyundai is saying that some oil is coming in the spark plug, which will again cost me around 12000/-Rs to repair!!!

Plz remember the car is just run 22900kms!!!How much more I am supposed to invest in my Car?Whom shall I trust?why your authorised service centre is behaving this way with your fellow customers?Or Is it a Car's problem..am I supposed to sell it off as a Santro cannot run with out complaints after 22000kms?
I kindly request you to help me out, I am not that rich spend more on my car just for maintainance.All relevent photographs and bill can be produced on request.

thanks
Saumya

brij hyundai is fraud
also hyundai is fraud

i am fully unsatis fied hyundai because
jab main nai gadi i10 kappa spotz lene gaya to mujhe 22 kmpl ka average bataya gaya
aur maine gadi kharid li
kuch din baad maine gadi ka average dekha to 8 ka aya
main complaint leker company gaya to service ke kahekar mujhe lautal diya
jab se main kam se kam service centre 80-90 baar jaa chuka hoon
aur mujhe bad responce mila hai aur 1 service bhi karwali hai
lekin mujhe ab tak 13 ke average se jyada average nahi mila hai
aur dealer se baat karo to company ko belame karte hai aur kahete hain ki company humain 25 ka bataker chalte hai lekin hum tab bhi 22 ka bataker chalte hain
jab company walo ki position nahi hai to jhoot boolker gadi kiyu bechte hain
mujhe mentally disturbe kara gaya hai
es karan mera business ka bhi bahut loss hua ha
aur service centre walo nai mera time bhi bahut kharab kiya hai
ab to company wale kuch sunte he nahi hai roj customercare per call karta hoon kahe dete hain
24 ghante main aapke pass call ayga
lekin koi call nahi aata hai
main ye gadi leker bahut pareshan ho gaya hoo aur din bhar tension main reheta hoon
kiya karna chayeia

aur bhi gadi main bahut complain aa rahi hai lekin hyundai company etni fraud hogi mujhe malum he nahi tha
brij hyundai se maine gadi le thi
brij hyundai also fraud

mayank jain
a-521 trans yamuna colony agra
mobile no [protected], [protected]
office[protected], 2528250
email id [protected]@gmail.com, [protected]@rediffmail.com

my car no is up 80 bd 3550
i10 kappa spotz

I purchased Santro Xing (GLS CNG) on 30th Sep' 2008 from Suhrit Hyundai Mayapuri Delhi. Despite lots of follow (Suhrit Hyundai), till today (25.02.2009) i have not received my CNG kit invoice and registration certificate

Dear Sir/Mam,

I have the New Hyundai Santro Xing Xo Car, purchased in October 2007.(16months). Suddenly the same vehicle stopped on the Road on 20th Feb 09. As advised by my dealer OSL, Cuttack, I informed to the Exide Helpline, Bhubaneswar. Two technical person came on 21st fen 09 and test the battery and confirmed me that the fitted battery is not in order. They could not indentify the reason of damage. As my vehicle is under warrenty for 2 years, my fitted battery should also be in warrenty.

I request you to be cooperative and help me out from this problem by replacement of the same.

Bikram Keshari Pattanaik
L&T Finance Ltd.,
Bhubaneswar,
Orissa
Vehicle _ New Hyundai Santro Xing-XO
Dealer - OSL Hyundai, Cuttack, Orissa