Hyundai Motor India Complaints & Reviews

Dear Sir, (Mr. R Mohandas Propriter HM Reay Road BOmbay)
I the undersigned Ms. Bakhtavver Italia purchased a Hyundai Getz from Hyundai Motor Plaza at Mahalakshmi on Dassera Oct 8th 2008.
And ever since I have been getting the car for servicing and free check up camps at your Reay Road workshop.
In course of such visits I have noticed many things missing from my car.
One being my bike key which was hooked to my car key. Noticed it missing the next day and called up Mr. Nikhil immediately.
Secondly Xerox copies of my car papers.
Thirdly my free service booklet.
All the above were brought to the notice of Mr. Nikhil who very kindly provided me with a duplicate service book.
But the story doesn’t end here.
Today when I was at the petrol pump filling fuel, I got the air checked in my tyres and since I am proceeding out of town over the week end I also asked the pump service guy to check the air in the Stephanie. To my dismay the brand new Stephaney tyre has been replaced by a punctured ruined tube dirty tyre. I was so aghast on seeing the state of the Stephanie cause in my 8 months o[censored]sage not once have I had a puncture in any of my tyres to replace it with the Stephanie tyre.
The same has been assuredly replaced by your work shop guys and I am not going to let this pass unless I am given a brand new tyre which I earlier had in the dickey of the car.
These are not things which you expect to get replaced and hence you don’t check at the time of delivery of the car.
I have heard many stories about parts being replaced whilst servicing the car but changing tyres takes the cake.
I work with UTV a media company and if this matter is not sorted I will take it up to the highest authority and if need be even publish this in papers.
I have also put this complain on line.
I would appreciate a prompt revert from your end and a hope of getting this sorted.

hi
this is tanveer from srinagar i owned a brand new i-10 car on 17 may 2008 and have followed every maintenance guide lines as suggested by the company but very soon after purchase i experienced problem of noise production in my car i have visted authorised service station of company at srinagar(k.c.hyundai bye pass road srinagar)number of times but failed to rectify the defect also ihave mailed my comlaint to company through internet but no response has been received so far.finally finding no other option i again approached to the said service station on 18/05/09 with a written complaint addressed to works manager and general manager of the said service station for rectification of problem and request them for delivery of vehicle only after rectification of problem but nothing has been done so far upto this day.i.e.21/05/09
in this concern it is very humbly requested to kindly guide through for necessary steps for justice as i have completed 17000kms with my new car never behaving like new one

clutch noise in low rpm

I started to hear noise when my vehicle was running in Low RPM. I showed same to Hyundai service center at Mysore. They inspected vehicle and told it is due to clutch assembly problem. They replaced total unit with charging any thing as my vehicle was under warranty and ran only 24000kms. When I consulted with other Tucson owners of Mysore they told this problem will repeat again for every 20000kms as it is design problem. They I wrote letter to ‘[protected]@hmil.net’ that if the same problem arises in future are your company going replace clutch assembly free of cost even if my car is out of warranty period. Some on called me from Chennai he told if problem arises they will look after.

As expected problem repeated again for 42000kms. I again wrote email ‘[protected]@hmil.net’ but I surprised by their answer that they are going to pay only 50% of the total cost of clutch assembly. I sent one more letter to them that they don’t have to pay single paise and I will pay entire amount if and only if ‘I want written assurance letter from company that this complaint won’t repeat in future’. For this letter they said no assurance can be given for variable parts.


I know 3 Tucson owner from Mysore city how are facing same problem in their vehicle. I can prove this is due problem but company is not ready to accept this.

So I want go to consumer court along with 3 other Tucson owners to solve my problem
Delivery date:06/03/2006
Vehicles make 2006
Engine no:D4EA5724851
VIN:KM4JM81VR5U299799

To whom so ever it may concern,

I purchased Santro Xing in Jan. 2008, after second service i faced major problem of vehicle breakdown very frequently. I gave my vehicle at deleras service station ( Kothari Car - Kharadi Service Station ) every time ( 4/5 times given to solve same problem ) to solve the problem, which repeatedly i face it & today also i am facing same problem. people @ Kothari service station are not able to solve problem nor they are able to understand why it is happening again & again. its better to go for tata nano why should i spend 3 / 4 lac ?

I want immediate action to be taken to solve the problem.

Sir,
I own a i10- ERA model. my car is 10 months old. 3 months back when we are travelling to kodaikanal, suddenly my steering got jammed and its very tough to steer it and i had a very tough time to bring my vehicle to halt at the side of the road. when i contacted my dealer he said this problem is found in some of these models and he told that company will provide you a free replacement.
now even though after the replacement...

I have a Hyundai I10 Car was purchased in July08 and is still under warranty.Car is in the name of Ms. Soumya Easwaramony (my wife).Car was purchased from Hyundai Dealer M/S. Shreenath Hyundai, Opp Fame Adlabs, Andheri (West), MUMBAI 400058.

Car has following problems since last 6 months:

1) Fuel consumption is very very high ( I am getting an average of about 5-7 kms per litre petrol)
2) A/C is not cooling enouch to reach a cutoff point for the compressor. (Which finally is rectified)
3) Clutch setting is impropper and car engines shuts down while pick up.
4) There is regular JERKING in the engine, and this is more noticable when the A/C is on.
5) Wheel allignment goes offbalance every few days. (Which finally is rectified that is alignment ig good since the car is only delivered yest to me)
(Wheel allignment has been done 2-3 times by Hyundai dealers and every time they have been charging me for the same).

We have given the car to Shreenath Hyundai (dealer's) service centre but they have not done anything and just return the car stating it is OK and that I10 car model is like that.

Then we have given it to two other HYUNDAI AUTHORISED SERVICE CENTRES in Mumbai and they too have returned the car saying that it is repaired and have also charged us under some pretext or other but all the above problems still continue.

We have sent 3-4 emails to the HYUNDAI's official customer service address ( [protected]@hmil.net ) but there is not a single reply.

The sales and servise staff at Shreenath Hyundai are now not ready to even listen to my complains, and keep saying the car is ok. That means that we pay for the car value and gamble for a good luck, when we buy a Hyundai car.

MOST OF THE ABOVE PROBLEMS STILL CONTINUE IN THE CAR.

Request you to please highlight the matter, so that the company realises their mistake and either replaces my car or give my money back. Yest the car was delivered to me but there was an electrical problem so it is back in the garage. Have spoken to Mr Manish who head Hyundai in West India and he has assured that if there is any more fuel efficiency problem he will replace the engine. They are just waiting for the warranty to wear out in June so that they can then wash their hands off.

Kindly help me to solve this problem.

Thanking you in advance for the same.

Rushabh Shah

I purchased a Getz 1.1 Option from HMP Delhi on 18 April 2009.
Here are a list of problems and issues faced.

Problems Noticed at the time of delivery

1. Noise while turning the steering and starting the car
2. I fitted Hyundai Approved Genuine Alloy wheels and notices that the Castor/Camber readings on the vehicle were at their extreme values.

I am surprised why was this not detected during PDI.

I was not really happy with the paint finish and here is a list of problems on this front
1.Roughness in paint finish on the entire body specially the bonnet.
2.Corrosion in the boot lid
3.Grain on the roof paint

I visited HMP, met one of the managers there who assured to fix the paintwork on the boot lid and roof but there is visibility on the issue no.1 i.e. problem with faint finish on the entire body.
This is pressing issue for me and i do not know how will you fix it. On my last visit one of the casual workers who clean and wipe cars was called and he said " Bonnet paint is faulty coz i may have parked the car under a tree and the bird/tree droppings may have damaged it". This is not acceptable and fact is that i never parked the car under tree.

Service issues :

The same day when I went to HMP I decided to get the Vehicle services, thinking this was a company owned facility and I will get good service .
I was surprised by the casual attitude of the service advisors, It is a complete mess I saw several customers and angry and frustrated jus like me.

The advisors and not curious, they don’t know how to talk to customers. The delivery and service process looks very unplanned and messy.
I had to regret my decision to get my car serviced at HMP, very next day I got it serviced from FX Hyundai in Faridabad.There were no issues that I faced, though this is privately owned facility but it is mush better than HMP.

HMP has a endless list for areas of improvement.

I had purchase a Hyundai i10 sportz car from Krishna Hyundai, Jorhat,
1.the price quoted and taken were different. The amount to be refunded as shown in the bill, the workers in the dealer office are refusing and saying that it is the actual cost of the vehicle, The difference amount to be refunded is Rs.4001.00
2.The name and contact no. of the dealer (owner ) was not supplied in spite of my request.
3.When requested for a driver to assist in the first drive and as we had problem in taking out the vehicle from my garage I was promised to send a person on the following day, as no one turned up when I requested repeatedly was refused by the service manager

Kind Attention:-
Mr. Arvind Saxena (CEO HMIL)

False Commitments from Hyundai Motors India Ltd

• I have Paid, down payment for Santro GLS with CNG + Extended warranty to M/s Suhrit Hyundai Yusuf Sarai New Delhi on 31.12.2008 vide Invoice No: H[protected] dated 13/12/2008. promised me to deliver with in a week

Delivered after two month by putting lot of hassle & follow ups.

• Promised to deliver all the Original Documents & benefits within 2 weeks

1. Original Insurance Document
2. Registration Certificate
3. Endorsement of CNG in RC.
4. Extended warranty Certificate for CNG & Petrol
5. At the time of payment they promised to deliver features like Seat Cover, Tray and Wiper at back side.

Already 5 months nothing received as yet

Note:-
1. Theft, Accident or any other loss happen because of issues mentioned above, I will make Hyundai Motors responsible for it.

2. Its already 5 months I have not yet received any document from your side kindly take this seriously otherwise I left with no option but to put this to media & other authorities for Justice.

SANTRO: - GLS-DL3CBH0887
My complaint no. is[protected]Given By Customer Care HYUNDAI MOTOR INDIA LTD)

Vinod Sharma

Present Address:
Plot No-12, Prem Apartments
Flat No.-106, Sec.21-C, Faridabad

Permanent Address:
A-9, Shalimar Apartment
Masjid Moth, South Ext-II
New Delhi: 110049
Mobile: 91- [protected], [protected], [protected]

I had written a complaint hereitself on APCO Hyundai, Calicut on 06/04/2009.

It is found that all my concerns has been arraived due to some understanding and miscommunication. I was tottally disappointed once I felt at that time. I really appreciate the whole team members on thier follow ups to make things happen in better way. Iam confident that they will back me with very good support and guidence in future too.

I really appreciate the ambiance and the facility they have with professionally managed team to sort out any concern of a customer.

I had Bought an Car : Verna Crdi/Vgt on 9/10/2009 from Talwar Hyundai pvt ltd, Secunderabad. With Engine no. D4FA8U566322 / cHASSIS NO. MALCMUIVR8MO5298 WITH RTA NO. AP 10 AQ 4200 with loan from Hdfc Bank Ltd . From day 1 the car is draging to left side. I had compainted about this to the dealer in the first service. they did nothing at that time. After 5000 kms i saw the front 2 tyres were flat, i gave the car to the dealer and after lot of talks finally they changed the tyres in jan 2009. Now its 11000 kms and the car still drags to one side and every time i show the car to the dealer, they say its fine.. no problem with your car. Its become a pain now, after spending 8.5 Lakh on a car, you get a piece which is not fit to run on road. I would like to give a last compaint to them now, and go to the court of law if needed. They have to change my car or repair it to the perfert level to my satsifaction.

Hi,
Am a customer of yours. I have taken an i10 from your dealer Hilton motors (Trivandrum, Kerala). My car was having knocking problems from the second day of delivery. I have met the dealer to resolve the same. They have done some temporary mechanical corrections. But the same problem continued. And now after completing my all free services they are saying the knocking is due to clutch problems and need to be changed. I have been using all brand cars for the past three years, and never experienced such damage with in two days o[censored]sage. More over I have helped your dealer in sales. Have referred 10 cases even in this crisis situation, and all were converted. My warranty period is not over and I want this problem to be resolved at the earliest. This kind of worst service will very badly affect your reputation. Expecting to have more control and supervision over your dealers.

Dear Sir;

My car i10 which is a product of the hyundai motors has been giving me all sorts of troubles since i bought it.Everything was fine until the first service but since then the vibrations have increased to a great extent i often suffer lack of concentration while driving my car and severe headaches after long drives. I've got to say that I am very unhappy by the choice i made. I have been complaining it to the concerned authorities here but there is absolutely no response from them.I took my car to your service centre, the service guys there had a look into it and said there are no vibrations in the car but i am not at all convinced with them.The other staff here are too just busy too to respond I am sorry to say but your customer satisfaction policy appears to be a joke. There has been no response by the authorities watsover.
I bought my car from the hyundai motors showroom which is located at Shahnajaf road, Lucknow on 6th January.

Shamim Ahmad

Dear Sir/Madam
I, Mukesh nagar had an accident in Jan 2009 in Alwar Rajasthan. On Same Day I Booked My Vehicle in Modern Hyundai Alwar . My Vehicle was only one month old and accident was so worst that my i10 was damage all over. Now the most wonderful service came into the picture.

I was injured but Hyundai person did ask for ever water. I told them Kindly send a Crane to lift my vehicle (Accident was near to service station) But They did not response. Some how I arranged a crane, booked my i10.

I also has a Alto since 3 yrs and insured my Alto So many time but I never know the Insurance person because Maruti treated so well and arrange every thing with out any panic. But “MASHA ALLA” Hyundi service, I Called Insurance person and Hyundai person and arranged meeting 3-4 time in Alwar .I went all the way from Gurgaon to Alwar and a Off from Office cost me 2000 Rs/ day .

I want full claim of my one month old i10 If I got Body cell (3 side Damage) but Hyundai Person was ready to repair. So here all so The Great-Great Hyundai guys play a wonder full roll.

Still the Story doesn’t ended .From last one month they were postponing Date, Even their Director promise Failed

Promise Date are Following

28th feb, 4th April, 10th April, 18th April, 22th April, 27th April ( Director Promise ) and today is 28th April and today they told me that some parts are not available,

I file a compliant at yours Customer Service and Compliant no is[protected] on 22 April 28, 2009 and still waiting for any response.

IT is really a very good experience. I learnt so many thing and My suggestion is “Never Spend yours Money on Hyundai product “

I think a Promise of a “ Road Side seller “ is far Better then Hyundai service .

Frankly Speaking Hyundai will losses Minimum 10 Car with great negative Marketing. Because I am 26 yrs Old and all my friends are at the stage of purchasing a Four wheeler and only I am belongs to Automotive field and heading Quality deptt, So my suggestion will matter to them .


Mukesh Nagar

Deputy Manager – Quality

[protected]

Hello Sir,

I have booked a Hyundai i-20 on[protected] with KC Hyundai dealer Jammu and made the Booking amount of 30000/- for the vehicle as dealers promised to provide the vehicle in 1 and half months timeline but still as on date there is no confirmation for the delivery date and also their reply is not feasible as all the times they are giving new deadlines for the vehicle telling me ur vehicle is on top priority.

I need consumer affairs help for the same so that I can get the timeline for the delivery of the vehicle as I have taken a loan from bank and have to pay the interest of the amount for vehicle which is yet not delivered to me.

Please help me in getting my request processed and if the timeline is not feasible to me then i can further take other steps for taking my money back from the dealer.Also find attached reciept of booking amount.

Regards//
Ankur Zadoo
[protected]

Dated The 22nd April’2009

Mr Arvind Saxena
Sr VP
Hyundai Motor India Ltd.
A-30, Mohan Co-operative Industrial Estate,
Mathura Road,
New Delhi - 110 044
Tel :[protected]
E-mail: [protected]@nde.vsnl.net.in;[protected]@hmil.net

Dear Sirs,
I am a bonafide and respected citizen of New Delhi and also a customer of your company car. The officials of your company promised and induce me to purchase a brand new Accent Executive CNG car and offering me exchange bonus but as soon as I book the car they declined their offer in one pretext or the other.
My sincere request is to kindly honor your words and extend me the scheme for exchange bonus.
The facts of the matter are as under:
Facts of the Matter
(a) I visited your show room at Mathura Road, New Delhi on the 21st January’2009 and met with the Customers Sales Manager and enquired about Accent Executive CNG car.
(b) The Customers Sales Manager questioned about my old car and proposed a scheme for exchange bonus entitlement, if I decide to book the car.
(c) Keeping in view of the lucrative offer proposed on behalf of the Hyundai Motor India Ltd, I accepted the exchange bonus entitlement offer and booked the car.
(d) It is pertinent to mention that at the time of booking I was confirmed that I will be eligible for exchange bonus after selling my old car.
(e) I had booked Accent Executive on 21st Jan.09 instantly.
(f) After paying full amount, I was informed that exchange bonus entitlement is extended for the blood relation only.
(g) And since my old car was in my fathers name & the new car being purchased in my wives name, exchange bonus won’t be applicable.
(h) This fact is not disclosed before me, when I decided to purchase the car and book the car and payment accepted by the said Manager.
(i) Had it been conveyed to me before, I would have purchased the car in my fathers/my name. Moreover, in no document given/published/advertised by Hyundai indicates the clause.
(j) I faxed 02 letters to the MD of the company on 20th Feb, 09 & 25th Mar, 09, also sent both letter on 26th Mar, 09 by a bearer as well as by blue dart courier to the company’s reception for refund of the amount paid but till date have not got any reversion.
(k) This is a classic example of corporate usurping customer money and forgetting it completely.
It may be out of place to bring to your kind notice that such breach of trust not only tantamount to a criminal act under Indian Penal Code but also violates the provisions of competition act (previous repealed MRTP Act) and vis a vis implied condition of the Sale of Goods Act, 1930 and squarely attracts the provisions of Consumer Protection Act’1986/ Consumer Protection (Amendment) Act, 2002.

In such a case you are duty bound to pay back the amount deposited, or in alternative, give the promised discount. Further please also note that non-addressing the problems tantamount to not only deficiency of service but also a clear cut matter of criminal breach of trust..
Regards,
Manoj Mishra,
737, sec 13, Ph II,
Pkt B, Dwarka,
New Delhi 110075
Contact:[protected]
E-Mail: [protected]@zenithhospitality.net

Dear Sir,

I had booked a Hyundai i10 Sportz Automatic model with dealer A1 Auto Pvt. Ltd, 3/4/5, Town Center, Andheri-Kurla Road, Sakinaka, Andher(E), Mumbai – 400059.

1. I had booked the vehicle on 14th March 2009. I was promised the delivery of the vehicle on 27th March 2009 through salesperson Mr. Naveen Prithani.
2. On 23rd March 2009 I made the full payment of the vehicle since I was told that vehicle has left Chennai Plan of Hyundai.
3. On 25th March 2009, Mr. Naveen come to my office and said he wanted to meet me due to a small problem. He then apologies and updated that by mistake the manual version of the vehicle had got ordered. Due to this he was not in a position to deliver as promised since the incorrect vehicle has landed with him. Thinking this to be a genuine human mistake I accepted his request.
4. Mr. Naveen then confirmed on 26th March 2009 that the new order had been placed and promised me a new delivery date of 7th April 2009. Till 3rd April 2009 I kept calling regularly and was given updates that vehicle is in process.
5. On 6th April 2009 I went to the showroom to get an update on my vehicle delivery which was due the next day. Shockingly I was informed that Mr. Naveen had been sacked due to making promises to many customer which they could not fulfill. More socking than that was the news that my car was delayed. I then met the Sr. Manager of A1 Auto Mr. Jude Tandon. He promised me that the car will be delivered to me on 13th April 2009.
6. Since I had already had too many promised broken I lodged a formal complaint with Hyundai on 8th April 2009 via mail. Copy of mail attached below:

=====================================
Hi,

I would like to lodge a formal compliant against your Mumbai dealer A1 Auto located at Andheri(E), Sakinaka. The dealer while following up for the order made all sorts of promises and once the booking was formalised then changed his stance.

1. The delivery was promised for 27th of March. The entire booking amount was collected in 2 parts before hand itself. The first booking was made on 15th March were a cheque of Rs 50, 000/- and full payment made on 25th March. A few days prior to the promised delivery date the sales consultant (Mr. Naveen Prithani) calls and says wants to meet. He then meets up and informs that there is a small mistake and that he has incorrectly placed the order for manual version of i10 in place of the Automatic Sportz model ordered. He pleads to be given extra time and commits to give some extra accessories as a compensation.
2. Again 2 days before the new delivery date of 7th he says there will be delay due to holidays. Also, he now asks for copies of registration book and insurance papers of old car. These where never discussed earlier.
3. Against the promised free accessories the sales consultant starts asking for 50% value. He also starts dropping items from the commited list of accessories.

I would like to highlight the pain and mental stree caused due to these problems faced with the dealer. Despite escalations only promises are made.

Request you to pls look into this and advise if as a consumer you have any mechanism of redressal of my plight or method of penalising your dealers.

Would request you to pls acknowledge the recipt of this mail.

Thanking you in anticipation.

Regards
Rajiv
===================================

7. I received email response saying someone would contact me within 3 days. The next day I was given a complaint no on SMS which is[protected]. Then I got a mail asking for more details which I promptly provided. But till date no one has contacted me from Hyundai.
8. I then called up one Western Regional office no which was listed. After 2 days of trying I got throught to someone who provided me with the name of Mr. Deepak Raina who I was told is the Area Sales Manager for Andheri area. I tried on 10th but he was not available. On 11th April he picked up the phone and said was in meeting. Then till Monday 13th April his mobile was switched off.
9. On 12th April I then decided to visit the the dealer to check if the promise made by Mr. Jude of 13th April was being met and see if my car was going to be delivered. I got another shock to be told that car has still not come in. Mr. Jude was himself on leave and his people didn’t have a clue about my car. After a lot of drama and discussion they decided to check the inventory. Then came back to say that the car had come but registration was pending. Mr. Sumedh Kulkarni, a new salesperson, then committed to deliver my vehicle on 15th April by expediting the regitration.
10. Since Mr. Sumedh confirmed that he was new to the dealer organization I decided to pursue my complaint with Mr. Deepak. On 13th when I finally managed to speak to him in the evening he gave me his email id and asked me to forward my complaint mail. I prompt send him the email.

===================================
Hi Deepak,

As discussed, forwarding my earlier emails. Will send you more.

Hope I see some action being taken. I was updated last that my vehicle has landed but delivery is still only promises.

Thanks
Rajiv


----- Original Message -----
From: Rajiv Gerela
Sent: 04/09/2009 04:00 PM ZE5B
To: "cr" <[protected]@hmil.net>@DEUBAINT
Subject: RE: Complaint
Hi Diksha,

1. Vehicle Registration : The vehicle is still to be delivered.
2. Dealer Details: A1 Auto Pvt. Ltd, Town Center, Andheri Kurla Road, Sakinaka, Andheri(E), Mumbai - 400059
3. Concern: I have given a detailed mail with all my concern. My main concern is delay in vehicle delivery (booked on 15th March and no delivery confirmation even till 9th April), incorrect information, false promises of accessories.
4. Contact nos given below.

Thanks,
Rajiv Gerela



"cr" <[protected]@hmil.net>
04/09/2009 03:37 PM
To Rajiv Gerela/db/[protected]@DBAPAC
cc
Subject RE: Complaint


Dear Sir,

This has reference to your mail regarding your Hyundai vehicle.
Kindly write us your vehicle registration number, dealer details, concern & your contact numbers to enable us address your concern.

Thanks & regards,

Hyundai Always Smile
Diksha Bhalla
Customer Care Service
Hyundai Motor India Ltd.
Contact No: 41599958

Note: You may reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.

============================================


11. On 14th April again he would not pickup my calls. I then sent him a reminder mail. But he did not revert back.
12. On 14th April itself in the afternoon I received a call from A1 Auto saying my car will now be delivered on 18th April only as registration would take time. I wrote this on mail to Mr. Deepak. Mail copy attached below.

===========================================
Hi Deepak,

A few minutes back I got a call from Ms. Shaila Mane from A1 Hyundai Andheri saying I had put a compliant about delayed delivery. She then updated me that the car has landed on 9th and will go for registration tomm. So my car will now be delivered on Saturday 18th April.

This is indeed another big surprise. Yesterday when I spoke to Mr. Sumedh Kulkarni he informed me that PDI has been completed and he will be able to get the car ready by tomm 15th Wed after all registration formalities.

So I am again at a loss if my escalations are at all being taken seriously by Hyundai or I am being left at the mercy of the dealer to continue playing with me as I have no support from Hyundai.

I am still to hear form you about any action that you may have taken or planned to take on my case.

In case I don't hear from you pls rest assured that I will take this up in a consumer court and ensure that it is also published in the press as well.

Thanks,
Rajiv Gerela

==================================================

13. On 15th April, I finally decided to escalate the matter to India head of Hyundai. After a lot of struggle I managed to get an email id and send out the below mail. It is shocking to note that no action has been taken on my case even my the India head.

============================

Rajiv Gerela/db/dbcom
04/15/2009 01:04 PM
To [protected]@hyundai-motor.com
cc
Subject Fw: Complaint No[protected]


Dear Sir,

I would like to bring to your kind attention the high handedness of your dealer (A1 Auto Pvt Ltd., Andheri(E), Sakinaka) and Hyundai Area Manager (Mr. Deepak Raina) in attending to a complaint which I have lodged on 8th April. Just to give you a brief background :

1. I had booked my vehicle on 15th March. I was promised delivery on 27th March. Till date I have not yet got delivery but only new promises every day.
2. I have lodged a written complaint with Hyundai on 8th March and sent several mails after that. Till date no one has contacted me back with status of my complaint.
3. Yesterday I called the Hyundai call center. They were not able to help at all. They promised to revert in 2 hours. But I am still waiting.
4. I have repeatedly called Mr. Deepak Raina, your local Mumbai Area Sales Manager. His cell is either switched off or not reachable. Once he picked it up to say he was in a meeting and then the cell was off for 2 days. I managed to get him finally and he asked me to forward the mail complaint. After that I am yet to hear from him again or see any action.
5. As detailed in my below mail I got a call from the dealer again giving me a new date and new story. So am not sure of what my fate is.

I would humbly request you to kindly help in cancelling my booking and beg of you to relieve me of my pain by returning me my full booking amount. If this is the support at the start of the relationship with Hyundai then I shudder to think what would be the fate going forward.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]
----- Forwarded by Rajiv Gerela/db/dbcom on 04/15/2009 12:45 PM -----

Rajiv Gerela/db/dbcom
04/14/2009 03:22 PM
To [protected]@hmil.net, cr <[protected]@hmil.net>
cc [protected]@yahoo.co.in
Subject Complaint No[protected]Notes Link


Hi Deepak,

A few minutes back I got a call from Ms. Shaila Mane from A1 Hyundai Andheri saying I had put a compliant about delayed delivery. She then updated me that the car has landed on 9th and will go for registration tomm. So my car will now be delivered on Saturday 18th April.

This is indeed another big surprise. Yesterday when I spoke to Mr. Sumedh Kulkarni he informed me that PDI has been completed and he will be able to get the car ready by tomm 15th Wed after all registration formalities.

So I am again at a loss if my escalations are at all being taken seriously by Hyundai or I am being left at the mercy of the dealer to continue playing with me as I have no support from Hyundai.

I am still to hear form you about any action that you may have taken or planned to take on my case.

In case I don't hear from you pls rest assured that I will take this up in a consumer court and ensure that it is also published in the press as well.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]



Rajiv Gerela/db/dbcom
04/14/2009 12:45 PM
To [protected]@hmil.net
cc
Subject Fw: Complaint


Hi Deepak,

Pls find enclosed my first mail. Pls update on your planned actions towards redressing my grievances.

Thanks,
Rajiv Gerela
Off: +[protected]
Mob: +91-[protected]
----- Forwarded by Rajiv Gerela/db/dbcom on 04/14/2009 12:44 PM -----

Rajiv Gerela/db/dbcom
04/08/2009 01:15 PM
To [protected]@nde.vsnl.net.in
cc
Subject Complaint


Hi,

I would like to lodge a formal compliant against your Mumbai dealer A1 Auto located at Andheri(E), Sakinaka. The dealer while following up for the order made all sorts of promises and once the booking was formalised then changed his stance.

1. The delivery was promised for 27th of March. The entire booking amount was collected in 2 parts before hand itself. The first booking was made on 15th March were a cheque of Rs 50, 000/- and full payment made on 25th March. A few days prior to the promised delivery date the sales consultant (Mr. Naveen Prithani) calls and says wants to meet. He then meets up and informs that there is a small mistake and that he has incorrectly placed the order for manual version of i10 in place of the Automatic Sportz model ordered. He pleads to be given extra time and commits to give some extra accessories as a compensation.
2. Again 2 days before the new delivery date of 7th he says there will be delay due to holidays. Also, he now asks for copies of registration book and insurance papers of old car. These where never discussed earlier.
3. Against the promised free accessories the sales consultant starts asking for 50% value. He also starts dropping items from the commited list of accessories.

I would like to highlight the pain and mental stree caused due to these problems faced with the dealer. Despite escalations only promises are made.

Request you to pls look into this and advise if as a consumer you have any mechanism of redressal of my plight or method of penalising your dealers.

Would request you to pls acknowledge the recipt of this mail.

Thanking you in anticipation.

Regards
Rajiv


================================

14. After all these false promise, mail, escalations, call, etc I am still without my veichle even today on 17th April 2009 even after more than a month of booking my car. I shudder to think what other consumer would be facing with dealers like A1 Auto and at the same time the shabby compliant support of Hyundai. At this stage if someone were to offer me a FREE Hyundai vehicle I would not want to even look at the same.
I would like to earnestly request you to please tale up my case with Hyundai and ensure there is some mechanism put in place for punishing corporate like Hyundai.

Thanking you,
Your Sincerely,

Rajiv Gerela

sir,
i've brought one i-10 sportz on 26.2.2009 fro hilton hundai kollam, TVM, KERALA.I'M Assistant engineer in the lsgd that is why i got corporate offer. then i took my first service from SS MOTORS EANATHU, ADOOR, KERALA on 1st april 2009.there i fitted a new fog lamp of Hundau itself. after that my experience was very bad. a malfunction indicator was appeared at all time of my driving and the radiator fan is working even after switching off the engine.on the next day itself, i've reported the complaint at SS MOTORS EANATHU, ADOOR, KERALA with my vehicle.they inspected and said normal. but then i've contacted hilton hundai kollam, TVM, KERALA and they suggested me to report at hilton hundai TVM, KERALA on phone number [protected] one mr.sreeji and they suggested me to bring the vehicle at the earliest.now my vehicle is at hilton hundai TVM, KERALA (VEHICLE NO.KL 23 A 2299).THEY IDENTIFIED THE DEFECT AND SAID that fog lamp fitting is not clear. SS MOTORS EANATHU, ADOOR, KERALA HAS WORKED OUT THE WIRING NOT IN THE RIGHT MANNER.but now Ihilton hundai TVM, KERALA reported some electronic errors to the vehicle.
now i'm in utter disappointment due to the complaint of my vehicle. that all problems are due to your service persons at SS MOTORS EANATHU, ADOOR, KERALA. so kindly give me your reply as far as possible about my vehicle and remedy to my grievenvces.
your truly
BHAMA.K.S
[protected]

I am loyal consumers of Hyudai, having purchased 3 vehicles in the last 3 years. However, my latest purchase - i10, has been one of my most frustrating buying experience. I purchsed the cars in the month of September'09 (from Suhrit Hyundai, Green park) and was promised exchange bonus of 15k to be received in 30 days. Its been more than 7 months and there has been no response from Hyundai. Upon contacting (mailing and calling) the Hyundai service numbers (and the service heads), they blankly say, that they cannot do anything on that, as the dealer has made some financial mess and that Hyundai motors will not take up the onus to pay back consumer dues. The dealer on the other hand, claims Hyundai motors responsible for this mess.(I have made some 15 vistits to the dealership by now and made some 25 calls/mails to Hyudnai motors, I have all the prooofs).

However, between the struggle, I am yet to receive a single penny of my dues.
Please help

I had taken one Santro from Trident Hyundai in Nov.08. The moment i went for enquiry till the time of delivery and till now on getting the services, it was very awesome experience. The updates and timely response is very superb. Each and every member in their team is highly professional and all their transaction with them is in very high quality and beyond my expectation. Each and everything they committed will be done well before my anticipated time. They respect the cusotmers very well. This made me to opt for an i10 for my family at native. As a new dealer i opted APCO Hyundai. From the day one we faced cheaper marketing techniques. For the exchange of old vehicle, itself they made our life miserable. The moment i went to make downpayment they informed to pay Corporate discount in advance, which was not at all informed to us. When I clarified other delears at bangalore, they gave the money back, on which they took a cheque as a gurantee. I dont understand why they need gurantee from customer when the company owes them the money as their reimbursement. After all, they promised for delevery on friday and at 12:00 pm they informed that, vehicle is ready with Teflon treatment and under chasis painting and hence the regn formalities has not finished they may do it next day. In the evening when we went to check the vehilce it was seen that no work and PDI has been done. Is this the way to give promise and treat a customer? As we queried they replied with a sorry and offered Keyless entry for the vehicle to postphone the delivery on monday. On saturday the sales executive called and informed that the Keyless entry offer was made by mistake and could not be given. All these thing are happening within one week and never their Sales manager comes into picture and tried to sort out. On saturday when i asked him the explanation, he is replied that he was not there in the showroom when ever these discussions going on and he told that he has authorised some other managers to tackle it. How is that? He himself admitted he skipped out. I wonder how he cant pick up the phone and talk with the customer. After all he was explaining that the sales persons has not given any gurantee on offer of keyless entry as if i was a lier. I feel pitty on the unprofessional attitude of sales person in my city. How cheap marketing. The sales manager again made fool the saying that the concerned sales person is on the way to meet me. I just kept waiting for him. This cheapest dealer doesnt have a website of their own nor any email id. After all they may be feeling proud to fool a customer and gained few hunderds of rupees.

So, I recommend any of the readers to never go and buy car at APCO Hyundai at Calicut. You will be defenitley fooled by them with false promises and worst quality customer relation.