Hyundai Motor India Complaints & Reviews

To,

The chief design group, i am owning the i10 magna kappa. I found the front bumper made from feeble plastic fiber and also the clip joints which are employed to fasten them with other parts are very poor.You can very well improve that by taking suitable feedback from me.

I am a design engineer who also had vast exprience in FRP car bodies. You can strengthen the

design by employing suitable metal fasteners to attach. I am in Bangalore.

I can participate with you if you invite me . My ph no[protected] or else contact me at

[protected]@yahoo.com

thanking u
Ramakrishna

Hi,
I have purchased santro car XL on Sept 1st 2007 (Chassis Number: MALAA51HR7M088624, Engine No:G4HG7M110948)

I have been facing lot of problems with my car right from beginning.. I have been facing problem of engine getting overheated. The car is done only 15000 Kms and is getting serviced at Authorized Hyundai service centre Noida regularly right from first service of car. The weird thing is that even Car service center guys could not anticipate the problem in three services done at centre until I actually faced the problem actually.

The head gasket was changed and I ended up in paying more than Rs. 10, 000 to rectify the problem. I have been told by the service centre guys that my car engine is about to crash. After driving for around 1000 Km, I found the engine oil level is getting reduced significantly. The Hyundai service center people are saying the engine needs overhauling and it will cost around 40, 000.

I am fed up with this Hyundai product and want replacement as soon as possible otherwise i have to rush to consumer court without any delay. Requesting you to look further and close the issue urgently.

I feel cheated and have vowed that will never ever buy a Hyundai car and shall dissuade people close to me from ever buying one.
I hope this does not go to deaf ears.


Regards,
Amit Khurana
Car Registration: HR26AM-6067
Chassis Number: MALAA51HR7M088624
Engine No: G4HG7M110948
Place of Registration: Gurgaon

DL 3CAL 7310

i gave my accent for repair to capital hyundai.ON 10TH OF DECEMBER.i was given an estimate of rs[protected] max after the insurance claim. Today its been more than 4 months and YOU are asking me to pay rs 1 lakh after claiming for insurance. They never informed me as to how many parts they have changed. they never took my consent and kept of changing the parts. They say that they claimed insurance for more than 3 lakh rs. i dnt understand as to why they didnt give my car in total loss..

I am from middle class family and i dont have so much money to pay. Mr khan gave my car for cng repair to a local person. I went to the showroom and saw that my automatic cng was converted in to a manual one. i asked him from where did he get it done. he told me from a local guy...how can he allow to touch a local guy my car without my permission. i think that he took out my parts. ratnesh told me that it will take 2 months for my car to get repaired but now its been more than 4 months...

.i dnt feel like going to consumer court and waste ur and my time...plz get this resolved. ..Mr khan has also done a fraud with me. i have been cheated. my parts have been changed without my permission. why was the car not given in total loss if it was so much damaged...i was tolD that everything including cng kit...engine is okay...but after 3 months i was told that cng is not fine..ENGINE HAS BEEN CHANGED...PETROL TANK HAS BEEN CHANGED..Everything has been changed in My car. This has been total frustarting for me as to why all the parts were changed without my connsent.

At last what happened is that I was called at the showroom by one of the persons from the asdmin department. He was begging in front of me to close this issue. the GM was depressed and was saying me sorry. what the hell should I do with this sorry. I have been cheated and will never forget this. They [censored]ed my car in each and every respect. At last They gave me a discounty of rs 35000 and gave me an apology letter as well and retuned my car to me. They wanted to save their image and so they just agve me the discount. I have been haraased by hyundai.


After the above mentioned issue was resolved and a settlement was done, i took my car but the cars battery was changed. A very old battery was put instead of the new one but no one wanted to take the responsibilty. I called the exide people and they informed me that the battery has been changed and an old battery has been put in. I had a talk with with kaushik who is the gm of capital hyundai but nothin was done from his end. capital hyundai didnt help me at all and the issue was not resolved. mr farooq who is the service manager also didnt help me in getting the battery changed. no one helped me out

AT last i went to hyundai motor plaza which is a company owned showroom and i met mr gurumurthi prasad who is the national manager of customer service. he was really very cooperative and helped me in resolving the issue and got me a new battery. I told him everything that capital hyundai did with me. he helped me and got my battery changed. the car was throughly checked up and i was informed that there is no problem with my car. I requested them again and again to check it properly and efficiently.

After two days a noise starts coming up from the engine and i went again today to hyundai motor plaza and they told me that a defective part has been put in. Mr ankur who is the manager told me that he will look into the issue. when my car has been repaired and i have paid so mch then why did capital hyundai replaced my parts. this shows that they have put a defective parts. I was told that my warranty wud remain intact but ankur sharma whoo is the customer care manager told me that it wud not. I am just waiting for y response from ankur who is manager with hyundai motor plaza. if my part is not changed and my car is not done...this time i willl surely go ahead and file a case. its been 5 months now and i have not got a fine working vehicle.

Atlast they changed my part. after 2 months my acr has again started stoppping in the middle of the road. I took the car to the HMP and they told me that altaernuator has not been working fine and it is due to the amplifier that I have put in. I confirmed them on the previous aoocassions as well that a amplifier is ther but it hasnot been connected and they told me that if it is not connected this will not cause any problem. Why the hell they didnt tell me that it can cause a problem. Again hyundai is harassing me. Now the car is again in HMP and they are asking for[protected] more. How much shud i pay the cost of the car is 540000 and I have already spent 3.50000 on it. Only the front was damaged and and I dont think that teh cost of the front will be more than 350000. They just dont want to cover me under warranty and that is the reason they have played this game with me. Can one wire disturb the alternuator. The thing is that they want to [censored] me financially and they are giving this stupid reasons. Every acr has system and aeven hyundai gives systems. Either this car is a defective piece or I have bveen cheated badly.

After every month something or the otehr is happening with my car. i have been ruined and I dont ahve more money to pay for this car, . Who will take the ownership of the car. whay after spending 350000, the battery was replaced, why was the fuel pump replaced...why is the problem with the alternuator. I will sue hyundai will all teh things that I have. i have completed all the papers and will not leave any stone unturned. I am from middle class and cant give hyundai anymore

what is hyundai doing at all..

is there no one senior who looks into all this??

what is the management doing...

I have been through a very bad experience with SANJAY HYUNDAI. My experience was very bad with the SALES team. The quality of people they have in their SALES team is so disgusting and they are so bad that I wont stand them in my future even if SANJAY HYUNDAI would sale his car on the half of the car cost. These guys are so arrogant with customer, and so do the showroom management. I THINK SANJAY HYUNDAI DOESN’T WANT TO CUSTOMER. I am surprised that how come COMPANY like HYUNDAI can have such dealer in their list.

I left the car for certain repairs to the AC mechanism. The same is delayed as some spare parts are not immediately available and the authorized service station has placed the order and they did not know when they would get the parts. The manufacturer is in Chennai and a customer in Chennai is unable to get the repairs rectified within a reasonable time and delay is due to non availability of the spare parts- what confidence would we get to continue the usage of the car. I have decided to dispose off the car once it is repaired even though I love that car for its mechanical performance and the smooth riding that I always enjoy.

Dear Sir, (Mr. R Mohandas Propriter HM Reay Road BOmbay)
I the undersigned Ms. Bakhtavver Italia purchased a Hyundai Getz from Hyundai Motor Plaza at Mahalakshmi on Dassera Oct 8th 2008.
And ever since I have been getting the car for servicing and free check up camps at your Reay Road workshop.
In course of such visits I have noticed many things missing from my car.
One being my bike key which was hooked to my car key. Noticed it missing the next day and called up Mr. Nikhil immediately.
Secondly Xerox copies of my car papers.
Thirdly my free service booklet.
All the above were brought to the notice of Mr. Nikhil who very kindly provided me with a duplicate service book.
But the story doesn’t end here.
Today when I was at the petrol pump filling fuel, I got the air checked in my tyres and since I am proceeding out of town over the week end I also asked the pump service guy to check the air in the Stephanie. To my dismay the brand new Stephaney tyre has been replaced by a punctured ruined tube dirty tyre. I was so aghast on seeing the state of the Stephanie cause in my 8 months o[censored]sage not once have I had a puncture in any of my tyres to replace it with the Stephanie tyre.
The same has been assuredly replaced by your work shop guys and I am not going to let this pass unless I am given a brand new tyre which I earlier had in the dickey of the car.
These are not things which you expect to get replaced and hence you don’t check at the time of delivery of the car.
I have heard many stories about parts being replaced whilst servicing the car but changing tyres takes the cake.
I work with UTV a media company and if this matter is not sorted I will take it up to the highest authority and if need be even publish this in papers.
I have also put this complain on line.
I would appreciate a prompt revert from your end and a hope of getting this sorted.

hi
this is tanveer from srinagar i owned a brand new i-10 car on 17 may 2008 and have followed every maintenance guide lines as suggested by the company but very soon after purchase i experienced problem of noise production in my car i have visted authorised service station of company at srinagar(k.c.hyundai bye pass road srinagar)number of times but failed to rectify the defect also ihave mailed my comlaint to company through internet but no response has been received so far.finally finding no other option i again approached to the said service station on 18/05/09 with a written complaint addressed to works manager and general manager of the said service station for rectification of problem and request them for delivery of vehicle only after rectification of problem but nothing has been done so far upto this day.i.e.21/05/09
in this concern it is very humbly requested to kindly guide through for necessary steps for justice as i have completed 17000kms with my new car never behaving like new one

clutch noise in low rpm

I started to hear noise when my vehicle was running in Low RPM. I showed same to Hyundai service center at Mysore. They inspected vehicle and told it is due to clutch assembly problem. They replaced total unit with charging any thing as my vehicle was under warranty and ran only 24000kms. When I consulted with other Tucson owners of Mysore they told this problem will repeat again for every 20000kms as it is design problem. They I wrote letter to ‘[protected]@hmil.net’ that if the same problem arises in future are your company going replace clutch assembly free of cost even if my car is out of warranty period. Some on called me from Chennai he told if problem arises they will look after.

As expected problem repeated again for 42000kms. I again wrote email ‘[protected]@hmil.net’ but I surprised by their answer that they are going to pay only 50% of the total cost of clutch assembly. I sent one more letter to them that they don’t have to pay single paise and I will pay entire amount if and only if ‘I want written assurance letter from company that this complaint won’t repeat in future’. For this letter they said no assurance can be given for variable parts.


I know 3 Tucson owner from Mysore city how are facing same problem in their vehicle. I can prove this is due problem but company is not ready to accept this.

So I want go to consumer court along with 3 other Tucson owners to solve my problem
Delivery date:06/03/2006
Vehicles make 2006
Engine no:D4EA5724851
VIN:KM4JM81VR5U299799

To whom so ever it may concern,

I purchased Santro Xing in Jan. 2008, after second service i faced major problem of vehicle breakdown very frequently. I gave my vehicle at deleras service station ( Kothari Car - Kharadi Service Station ) every time ( 4/5 times given to solve same problem ) to solve the problem, which repeatedly i face it & today also i am facing same problem. people @ Kothari service station are not able to solve problem nor they are able to understand why it is happening again & again. its better to go for tata nano why should i spend 3 / 4 lac ?

I want immediate action to be taken to solve the problem.

Sir,
I own a i10- ERA model. my car is 10 months old. 3 months back when we are travelling to kodaikanal, suddenly my steering got jammed and its very tough to steer it and i had a very tough time to bring my vehicle to halt at the side of the road. when i contacted my dealer he said this problem is found in some of these models and he told that company will provide you a free replacement.
now even though after the replacement...

I have a Hyundai I10 Car was purchased in July08 and is still under warranty.Car is in the name of Ms. Soumya Easwaramony (my wife).Car was purchased from Hyundai Dealer M/S. Shreenath Hyundai, Opp Fame Adlabs, Andheri (West), MUMBAI 400058.

Car has following problems since last 6 months:

1) Fuel consumption is very very high ( I am getting an average of about 5-7 kms per litre petrol)
2) A/C is not cooling enouch to reach a cutoff point for the compressor. (Which finally is rectified)
3) Clutch setting is impropper and car engines shuts down while pick up.
4) There is regular JERKING in the engine, and this is more noticable when the A/C is on.
5) Wheel allignment goes offbalance every few days. (Which finally is rectified that is alignment ig good since the car is only delivered yest to me)
(Wheel allignment has been done 2-3 times by Hyundai dealers and every time they have been charging me for the same).

We have given the car to Shreenath Hyundai (dealer's) service centre but they have not done anything and just return the car stating it is OK and that I10 car model is like that.

Then we have given it to two other HYUNDAI AUTHORISED SERVICE CENTRES in Mumbai and they too have returned the car saying that it is repaired and have also charged us under some pretext or other but all the above problems still continue.

We have sent 3-4 emails to the HYUNDAI's official customer service address ( [protected]@hmil.net ) but there is not a single reply.

The sales and servise staff at Shreenath Hyundai are now not ready to even listen to my complains, and keep saying the car is ok. That means that we pay for the car value and gamble for a good luck, when we buy a Hyundai car.

MOST OF THE ABOVE PROBLEMS STILL CONTINUE IN THE CAR.

Request you to please highlight the matter, so that the company realises their mistake and either replaces my car or give my money back. Yest the car was delivered to me but there was an electrical problem so it is back in the garage. Have spoken to Mr Manish who head Hyundai in West India and he has assured that if there is any more fuel efficiency problem he will replace the engine. They are just waiting for the warranty to wear out in June so that they can then wash their hands off.

Kindly help me to solve this problem.

Thanking you in advance for the same.

Rushabh Shah

I purchased a Getz 1.1 Option from HMP Delhi on 18 April 2009.
Here are a list of problems and issues faced.

Problems Noticed at the time of delivery

1. Noise while turning the steering and starting the car
2. I fitted Hyundai Approved Genuine Alloy wheels and notices that the Castor/Camber readings on the vehicle were at their extreme values.

I am surprised why was this not detected during PDI.

I was not really happy with the paint finish and here is a list of problems on this front
1.Roughness in paint finish on the entire body specially the bonnet.
2.Corrosion in the boot lid
3.Grain on the roof paint

I visited HMP, met one of the managers there who assured to fix the paintwork on the boot lid and roof but there is visibility on the issue no.1 i.e. problem with faint finish on the entire body.
This is pressing issue for me and i do not know how will you fix it. On my last visit one of the casual workers who clean and wipe cars was called and he said " Bonnet paint is faulty coz i may have parked the car under a tree and the bird/tree droppings may have damaged it". This is not acceptable and fact is that i never parked the car under tree.

Service issues :

The same day when I went to HMP I decided to get the Vehicle services, thinking this was a company owned facility and I will get good service .
I was surprised by the casual attitude of the service advisors, It is a complete mess I saw several customers and angry and frustrated jus like me.

The advisors and not curious, they don’t know how to talk to customers. The delivery and service process looks very unplanned and messy.
I had to regret my decision to get my car serviced at HMP, very next day I got it serviced from FX Hyundai in Faridabad.There were no issues that I faced, though this is privately owned facility but it is mush better than HMP.

HMP has a endless list for areas of improvement.

I had purchase a Hyundai i10 sportz car from Krishna Hyundai, Jorhat,
1.the price quoted and taken were different. The amount to be refunded as shown in the bill, the workers in the dealer office are refusing and saying that it is the actual cost of the vehicle, The difference amount to be refunded is Rs.4001.00
2.The name and contact no. of the dealer (owner ) was not supplied in spite of my request.
3.When requested for a driver to assist in the first drive and as we had problem in taking out the vehicle from my garage I was promised to send a person on the following day, as no one turned up when I requested repeatedly was refused by the service manager

Kind Attention:-
Mr. Arvind Saxena (CEO HMIL)

False Commitments from Hyundai Motors India Ltd

• I have Paid, down payment for Santro GLS with CNG + Extended warranty to M/s Suhrit Hyundai Yusuf Sarai New Delhi on 31.12.2008 vide Invoice No: H[protected] dated 13/12/2008. promised me to deliver with in a week

Delivered after two month by putting lot of hassle & follow ups.

• Promised to deliver all the Original Documents & benefits within 2 weeks

1. Original Insurance Document
2. Registration Certificate
3. Endorsement of CNG in RC.
4. Extended warranty Certificate for CNG & Petrol
5. At the time of payment they promised to deliver features like Seat Cover, Tray and Wiper at back side.

Already 5 months nothing received as yet

Note:-
1. Theft, Accident or any other loss happen because of issues mentioned above, I will make Hyundai Motors responsible for it.

2. Its already 5 months I have not yet received any document from your side kindly take this seriously otherwise I left with no option but to put this to media & other authorities for Justice.

SANTRO: - GLS-DL3CBH0887
My complaint no. is[protected]Given By Customer Care HYUNDAI MOTOR INDIA LTD)

Vinod Sharma

Present Address:
Plot No-12, Prem Apartments
Flat No.-106, Sec.21-C, Faridabad

Permanent Address:
A-9, Shalimar Apartment
Masjid Moth, South Ext-II
New Delhi: 110049
Mobile: 91- [protected], [protected], [protected]

I had written a complaint hereitself on APCO Hyundai, Calicut on 06/04/2009.

It is found that all my concerns has been arraived due to some understanding and miscommunication. I was tottally disappointed once I felt at that time. I really appreciate the whole team members on thier follow ups to make things happen in better way. Iam confident that they will back me with very good support and guidence in future too.

I really appreciate the ambiance and the facility they have with professionally managed team to sort out any concern of a customer.

I had Bought an Car : Verna Crdi/Vgt on 9/10/2009 from Talwar Hyundai pvt ltd, Secunderabad. With Engine no. D4FA8U566322 / cHASSIS NO. MALCMUIVR8MO5298 WITH RTA NO. AP 10 AQ 4200 with loan from Hdfc Bank Ltd . From day 1 the car is draging to left side. I had compainted about this to the dealer in the first service. they did nothing at that time. After 5000 kms i saw the front 2 tyres were flat, i gave the car to the dealer and after lot of talks finally they changed the tyres in jan 2009. Now its 11000 kms and the car still drags to one side and every time i show the car to the dealer, they say its fine.. no problem with your car. Its become a pain now, after spending 8.5 Lakh on a car, you get a piece which is not fit to run on road. I would like to give a last compaint to them now, and go to the court of law if needed. They have to change my car or repair it to the perfert level to my satsifaction.

Hi,
Am a customer of yours. I have taken an i10 from your dealer Hilton motors (Trivandrum, Kerala). My car was having knocking problems from the second day of delivery. I have met the dealer to resolve the same. They have done some temporary mechanical corrections. But the same problem continued. And now after completing my all free services they are saying the knocking is due to clutch problems and need to be changed. I have been using all brand cars for the past three years, and never experienced such damage with in two days o[censored]sage. More over I have helped your dealer in sales. Have referred 10 cases even in this crisis situation, and all were converted. My warranty period is not over and I want this problem to be resolved at the earliest. This kind of worst service will very badly affect your reputation. Expecting to have more control and supervision over your dealers.

Dear Sir;

My car i10 which is a product of the hyundai motors has been giving me all sorts of troubles since i bought it.Everything was fine until the first service but since then the vibrations have increased to a great extent i often suffer lack of concentration while driving my car and severe headaches after long drives. I've got to say that I am very unhappy by the choice i made. I have been complaining it to the concerned authorities here but there is absolutely no response from them.I took my car to your service centre, the service guys there had a look into it and said there are no vibrations in the car but i am not at all convinced with them.The other staff here are too just busy too to respond I am sorry to say but your customer satisfaction policy appears to be a joke. There has been no response by the authorities watsover.
I bought my car from the hyundai motors showroom which is located at Shahnajaf road, Lucknow on 6th January.

Shamim Ahmad

Dear Sir/Madam
I, Mukesh nagar had an accident in Jan 2009 in Alwar Rajasthan. On Same Day I Booked My Vehicle in Modern Hyundai Alwar . My Vehicle was only one month old and accident was so worst that my i10 was damage all over. Now the most wonderful service came into the picture.

I was injured but Hyundai person did ask for ever water. I told them Kindly send a Crane to lift my vehicle (Accident was near to service station) But They did not response. Some how I arranged a crane, booked my i10.

I also has a Alto since 3 yrs and insured my Alto So many time but I never know the Insurance person because Maruti treated so well and arrange every thing with out any panic. But “MASHA ALLA” Hyundi service, I Called Insurance person and Hyundai person and arranged meeting 3-4 time in Alwar .I went all the way from Gurgaon to Alwar and a Off from Office cost me 2000 Rs/ day .

I want full claim of my one month old i10 If I got Body cell (3 side Damage) but Hyundai Person was ready to repair. So here all so The Great-Great Hyundai guys play a wonder full roll.

Still the Story doesn’t ended .From last one month they were postponing Date, Even their Director promise Failed

Promise Date are Following

28th feb, 4th April, 10th April, 18th April, 22th April, 27th April ( Director Promise ) and today is 28th April and today they told me that some parts are not available,

I file a compliant at yours Customer Service and Compliant no is[protected] on 22 April 28, 2009 and still waiting for any response.

IT is really a very good experience. I learnt so many thing and My suggestion is “Never Spend yours Money on Hyundai product “

I think a Promise of a “ Road Side seller “ is far Better then Hyundai service .

Frankly Speaking Hyundai will losses Minimum 10 Car with great negative Marketing. Because I am 26 yrs Old and all my friends are at the stage of purchasing a Four wheeler and only I am belongs to Automotive field and heading Quality deptt, So my suggestion will matter to them .


Mukesh Nagar

Deputy Manager – Quality

[protected]

Hello Sir,

I have booked a Hyundai i-20 on[protected] with KC Hyundai dealer Jammu and made the Booking amount of 30000/- for the vehicle as dealers promised to provide the vehicle in 1 and half months timeline but still as on date there is no confirmation for the delivery date and also their reply is not feasible as all the times they are giving new deadlines for the vehicle telling me ur vehicle is on top priority.

I need consumer affairs help for the same so that I can get the timeline for the delivery of the vehicle as I have taken a loan from bank and have to pay the interest of the amount for vehicle which is yet not delivered to me.

Please help me in getting my request processed and if the timeline is not feasible to me then i can further take other steps for taking my money back from the dealer.Also find attached reciept of booking amount.

Regards//
Ankur Zadoo
[protected]