Hyundai Motor India Complaints & Reviews

dear sir,
1. first of all, i'd like to clarify that this is no complaint against anyone but a query from the concerned officials of hyundai motors.
2. i ve gone to your below mentioned showroom on 06 dec 08 to check out the details regarding Hyundai accent and i am thoroughly impressed with their professionalism and attitude. kudos to Mr Riddish Thanky, sales manager and Mr rajesh solanki, sales executive.
NEO HYUNDAI
NEO AUTOMOTIVES PVT LTD
JAMNAGAR-RAJKOT HIGHWAY, HAPA, JAMANAGAR-361120
3. after disscussion when details regarding the offer for govt employees was seeked i was astonished to hear that the company doesnot give any offer to defense personnel as we are getting the vehicle on CSD price. here i would like to clarify that the prices which we are getting through CSD are free of taxes and thus company has got no role in that concession and thus we are very much admissible for the offers offered by the company. in this regard the ruling and policies may please be communicated clearly to the above mentioned showroom and a copy of affirmation may be mailed to me.
4. thanking you and hoping to receive a positive response from your side.

I had booked a Santro Car with a booking Amount of Rs 1100/-, but now my plan changed & I am uanble to purchase the car & Now I want refund of the same but its local dealer is saying they will not refund the amount . Please suggest what can be done to get my money back

Thanks

dear sir

its very disheartning to say but the after sales sevices of hyundai motors has gone bad to worst. we have been using maruti for so many years but this time around we decided to switch to hyundai but much to our distrss- its seeming to be a bad decison " all because of yr fake promises "
at the time of purchase we were told that the company would be giving rs 4000 as a corporate discount . but much to our resentment it has been over 9 months and we are still waiting our money on visiting the dealers counter. we have lodged a complaints, sent mails over last 5 months but with no use
tell me something in this era of intense competiion yr jobs just ends with selling yr product or b with yr customer always...
details of our purchase as herewith
model hyundai santro ( gls )
purchase bill no 7655
date of purchase 30 th march 2008
place novelty amritsar
rc pb02 az 2859
previous complaint no hen/p/551
mail sent to [protected]@hmil.net( no response )
concerned person at novelty amrirsar - mr madan mohan ( not intersted in replying contact higher officials)


waiting for reply
ankur mehta
[protected]

I bought my car last year, Car No: TN 02 AB 4151. From my 1st service i am telling complain such as smoke from silencer, Steering vibration, Engine noise and seat noise. i also sent many emails regarding this to Hyundai customer care . Still no action has been taken. pathetic service from Kun Hyundai chennai, i have sent my car many times to the service center but no improvement.

I started the car as usual on[protected], First time the car did not start but there was a crack sound, next time when i started the car got a fire after a busting sound from the engine side and the fire broke out. Large fumes came out which i could not able to manage immediately. Since the car was parked in the porch i could able to put off the fire with in few minutes of hard tasks. But, all the electrical accessories and A/C units were completely burnt. This was reported to Hyundai motors Dealer and the regional office at chennai, India. After taking one month time, the Hyundai authorities say it is not manufacturing fault, all the repair cost would be on the car owner side. I feel so upset and ridiculous about the negligence and improper customer care and safety of Hyundai vehicles. I advice all car owners make sure that this should not happen for their Hyundai Vehicles. Be care on Hyundai

I Booked i-10 1.2 kappa model in August 2008 by paying full amount. With lot of followup I got the delivery on 2nd october 2008. However till date, I have not received RC Book despite repeated contact with the dealer. Unfortunately dealer is not at all responding positively. I have checked with Vashi RTO from where the registration has been done. They confirmed that they sent it to the dealer within 10 days from the date of registration. Emails send to Hyundai company also evoked no response till date.

PURCHASED 21ST MARCH 2008. OCTOBER 2008 DRIVER SIDE MIRROR KNOB KEEPS MOVING WITHOUT MIRROR BEING ADJUSTED.
NOVEMBER 2008 DRIVERSIDE DOOR LOCK NOT OPENING WITH KEY. SERVICE PROVIDER CONTINENTAL HYUNDAI AT KURLA PROMISES FREE REPLACEMENT OF LOCK BUT PART NOT AVAILABLE EXPECTED NEXT 10/12 DAYS. HAVE TO UNLOCK THE OTHER DOOR FOR ENTRY.

Purchased Car on 25th Oct 08...

Now the Complaints:-

1) Combination meter assembly Problem ---- Combination meter replaced under Warranty.
2) Combination Meter Cover Damaged --- Till date no replacement(Not in Dealer Stock)
3) FIP Damaged --- Will take approval and will take 15-20 days is what workshop says.

Vehcile is yet to be registered...Never Buy Hyundai...Trust Maruti

I purchased an i 10 car bearingchasis no.MALAM51BR8M040085, Engine No.G4HG8M379473 and Regn. no.HR 26 AS 3100 from Safdarjung Hyundai Gurgaon.
Since its first day on road the car is having serious miissing problem and very very poor pick up.I have got it repaired three times from Sjung Mts.but every time they failed.Now i am so disturbed about my wrong decision of selecting this rubbish car of hyundai that im daily hiring a CAB and paying a heavy price for poor mfg. by Hyundai and non performing dealer/repairer
Ish Dhingra
[protected]

Sir,
My name is Vinay Kumar Kuchipudi, Service Incharge for HP Printers Division, Cache Technology, West Marredpally got repaired my vehicle hyundai accent on 03rd Oct'08 by 'NEW MECH-O-TECH Auto Diagnostic centre, behind traffic police station, Kamineni Hospital Road, L.B.Nagar, HYD Ph[protected], [protected] contact person Mr Teja. They charged 16, 710/- wide Invoice no 126/[protected] for the gear box problem rectification.After that I travelled 80KM till now. I found some problems in grear box first gear not engaging properly and reverse gear not engaging unwanted noicess in gear box. I noticed this matter to Mr Teja who is owner of the Guarage but no response from him. I am trying since 6days to him but finally his is using the harsh words that they dont have time to repair.since 7days I am unable to use my vehicle.I am keepon calling him every day but he is neglecting becasuse of he received his amount.
Hence I request you pl help me out in this issue..
Thanking you sir,
Vinay Kumar,
H.No 7-133/4,
Flat No 152, Durga Nagar,
Malkajgiri, Secunderabad.
Ph:[protected], [protected].

Dear Sir/Madam,

I purchased a Hyundai I10 Magna Variant (1.1 Engine) from Sharayu Hyundai on 7th May 2008 with Mumbai registration. I was not informed by the dealer that an upgrade 1.2 Kappa engine will be launched in the first week of July.

I was thoroughly disappointed with the fact that in case if they had disclosed the information, I could have got a better and powerful car with the new 1.2 Kappa engine at almost the same price and secondly my car's resale value is now depreciated, as the current Magna Variant is being sold with the 1.2 Kappa engine. This feels like being cheated after spending Rs 4.60 lakhs for your first car.

I contacted Hyundai Motor and inquired if I can have my car engine upgraded to the New Engine, as the current I10 Magna variant is being sold with a 1.2 litre engine and almost the same on-road Mumbai price of Rs 4.60 lakhs.

Hyundai (Ms. Junaita) responded saying you can exchange the Car by selling it and buying a New one, which will almost tear my pocket, as the value of my car has been depreciated by the launch of the new engine. She further added that they cannot upgrade the 1.1 engine with the 1.2 engine in the existing car.

This excuse is not a legitimate one, as Hyundai I10s are currently being sold with both 1.1 engine and 1.2 Kappa engine.

I would like Hyundai to upgrade my car with the 1.2 Kappa engine or compensate with a New I10 Magna with Kappa engine.

Please do not hesitate to call in case if you require any further information.

Regards

Prashant Gandhi.
Mobile – [protected].

I have purchased a TCL HandyCam through SBI Credit Card. (Catalogue of TCL Handicam was received with Statement of SBI Credit Card wherein It was mentioned "World smallest & simmest Digital Handycam, 3 MP cmos sensor, 5 MP Max Resolution, 1.5 TFT LCD screen, 4X Digital Zoom, Still Image size 2048 x 1536, Built in memory, 32 MB Flash Memory, SD CARD, Expandable memory slot, 30 FPS video recording, INbuilt Flash, White Balance auto / Daylight / cloudy / Tungsten / Fluorescent, Dimension 100.5 x 55.7x 38.7 mm." But i received the product through courier except SD Card which is mendatory for using HandyCam. I called to the customer care but they said that it's a consumable item hence we dont received from the company itself to supply to the customers & you have to purchase it locally. If the customer has to purchase this SD Card locally, then why it is mentioned in product catalogue?????????????????? But when we purchase a bike or a cycle, supplier use to give us tyre & tube also even if v purchase a single pen the seller will give us refill with that pen. Then why TCL hyundai is not giving us SD Card. You are requested to kindly expedite the matter & help me. regards, K.C. Majumdar[protected]

Dear Sir,
It is submitted with the due request that I purchased i10
Megna model on[protected] vide invoice no. H[protected]customer
id-c[protected]) by making cash payment from Samta Hyundai Karnal and
its registration no. is HR-07L-1050. Right from the very begnning
there was a problem of noise and sound from the upper and lower
portion of steering. Firstly it was checked by authorized service
centre of Samta Hyundai at kurukshtera but no solution was found
thereafter again it was checked from the same service station and the
service provider told that during the training he was given this
impression that the noise and sound could not be controlled. Then I
went to Samta Hyundai Karnal but no solution could be found. after
some days i visited Ludhiana and get it checked at Deotsidh Authorised
Hyundai Service Centre. It took them more than six hours to ractify
the problem but all was in vain and they said that the problem is
there with the column of the steering since it was not in their stock
therefore, they said you ask samta motors karnal to replace it which
was subsiquently replaced by the demo car steering at suggested service centre. As a result
coming from upper portion was somewhat controlled but sound coming
from lower portion remained the same. Then I went to solan (HP) there
I checked it, and they said there is a problem in the steering
assembly and it was not replaced due to unavailability. Then I came
back to Kurukshetra service station and told about the problem then
they called the engineer to check it but they suggestid to change it
from Karnal after inspection. Then I went to Samta Hyundai Karnal and
complained the same and also left the veichle with them but no
permanent solution could be found. Again they checked the veichle
after 3-4 days and it was checked by the engineers came from
Chandigarh and they assured that it will be sought out, but all in vain and the problem is same. After some days I talked to the dealer regarding the same problem, he called my car for three times but the problem is still same. Before some days I visited to Kurukshetra Service centre for the problem but there is no ractification of the problem

So, Sir, Earlier also I made a request to your goodself but the problem is not solved. Due to this problem I had to suffer not only financial but also
mentally. I had to bear expenses for getting it checked several times
(including petrol and toll charges).As the problem is not going to be
solved therefore I thought it apprpriate to bring it to your kind
notice. Some of my friends who were interested in buying i10 when
they came to know such type of complaint is in the car therefore they
changed there mind. since the problem had remained unchecked. In view
of the stated facts I earnestly request you to change the car
immidiately without delay. Otherwise it will tarnish your company's
image and compell me to take legal action against the company through
consumer court. So you are hereby requested to take necessary action within seven days.

In the fervent hope of timely action and with regards,

Yours sincerely
Prof. Mohinder Singh
&
Jagdeep Singh (Advocate)
Punjab & Haryana High Court Chd.
E-69, University campus
Kurukshetra (Hr.)-136119.
Mobile No. [protected]
[protected],[protected]
Email.id is- [protected]@gmail.com

from:
C.S.Sharma
F-88, SARITA VIHAR, NEW DELHI- 110076.
PH. NO.[protected]


01.11.2008
To,
SAMARA HYUNDAI,
B – 35, Lajpat Nagar – II,
New Delhi – 110024


Sub. : Request to release EXCHANGE BONUS

Ref.: Old Car - SANTRO (DL 3CQ 5748)
New Car - i 10 ( DL 3CBF 1428)

Dear Sir / Madam

This has been with reference to the verbal discussion undersigned with customer care executive that Exchange bonus could not be disbursed since Samara Hyundai could not punched relevant details in the system at the time of delivery of vehicle to undersigned.

Please note that I had submitted the relevant documents on 23.04.2008 duly acknowledged by Ms. Deepa (Sales Executive) and the copy of the same is being enclosed herewith for your ready reference. Later on dated 01.09.2008, I also submitted the R.C. of my old vehicle duly transferred in the name of purchaser along with the relevant documents i.e. Copy of invoice, letter dtd. 23.04.08 etc. for your ready reference.

I have also lodged complaint with customer care of Hyundai Moters Ltd vide reference no.[protected] and request them to release me the exchange bonus of Rs. 10, 000/-.

I being the loyal customer of Hyundai, request you, not to harrash me and release the exchange bonus of Rs. 10, 000/- without any further delay.

Please do the needful and oblige.

Thanking You.
Yours faithfully,


(C. S. Sharma)

Encl. As Above.

CC. : M/s Hyundai Motors Ltd.

Hi,
I have purchased santro car GLS on 06th july 2008, till date my car is giving me lot of problems but my car dealer (Capital Hyundai Nodia sect-62)is not listening to my complaints seriously. This is the second time i am changing the clutch plate of my car and paying the INR 6 to 7 K unnecessary. Till date this car had run just 3000kms in this span of time i have changed the clutch plate twice. I have shifted from Maruti 800 car to santro which had give me the best service till 5 years and when ever anything goes wrong Maruti Suzuki used to take that problem seriously. Now i found that santro GLS is a night mare for me, i can’t take this car to any long drive. I think my car(Santro GLS) is having manufacturing defect and need to be changed without any further delay.

I am fed up with this Hyundai (santro GLS) product and want replacement as soon as possible otherwise i have to rush to consumer court without any delay. Requesting you to look further and close the issue urgently.

Registration No:- DL 3C AY 7275
Name Ajay Bhan

Rgds
ajay

i have a hyundai getz for the last 3 years. the car has been a dream to use and taken me places from gulmarg, j&k to allahabad and nasik, maharashtra. i have been getting the vehicle serviced form the nearest authorised dealer wherever my job takes me. i took the car to authorised service station at JAMMU, j&k. i was told that they do not have the engine oil, oilfilter or the fuel filter. however on pressing, my car was given an engine oil and oilfilter change. to my horror, after 2 days, i detected oil leak in huge quantity, further examination by me confirmed that the oil filter was loose and rototing freely by hand. i tightened the same and topped the oil. my car is supposed to be a place of assured safety for my wife and kid. i must reafirm that the hyundai service at this city which has only one authorised service station has led me to make a decision. my next car is going to be the HONDA CITY and not a HYUNDAI VERNA despite the later being a better car in my opinion. so much for good customer relations and post sales service.

WE HAD MET WITH AN ACCIDENT ABOUT 30 DAYS BEFORE AND AFTER SATISFACTORY REPORT FROM THE AFTER 2 WEEK THE DEALER GAVE BACK OUR CAR BY REGISTERATION NO PB02AZ 1289 AND JUST AFTER THE DELEVERY OF THE VICHILE WE JUST WENT BACK TO THE COSMO AGENCIES AND COMPLAINED THAT WE ARE NOT SATISFIED WITH REPAIRS AND OUR VICHILE IS TAKING ONE SIDE BUT AS PER OUR KNOWLEDGE THEY DO NOT HAVE A PROPER TECNECIAN IN WHOLE OF AGENCY AFTER DRIVING THE VICHILE FOR TWO DAYS WE AGAIN COMPLAINED THE AGENCY THAT WE ARE NOT SATISFIED, AND AFTER PROPER CHECKING WE FOUND THAT THE STAIRING WAS CRACKED AND WE WERE FORCED TO DRIVE THE VICHILE (CAR) FOR TWO, IF SOME MISHAPPENING MUST HAVE HAPPENED WHO WOULD HAVE BEEN RESPONSIBLE. AND STILL AFTER GIVE BACK THE VECHICLE IN AGENCIES IT IS AGAIN TWO WEEK AND THE AGENCIES IS NOT GIVING THE RESPONSIBLE ANSWER, WE HAVE TAKEN THE VIECHILE FOR BUSSINES PURPOSE AND WE ARE NOT GETTING THE VIECHILE BACK NOT ANY SATISFIED ANSWER .SO IT WAS OUR DUTY TO COMPLAIN THE COMPANY. NEXT STEP WE ARE PLANING TO MOVE TO CONSUMER COURT FROM JUSTICE AND ALLOWENCE.

Dear Sir,
I have purchased a Hyundai - i10 car on Nov-2007 and i met with accident twice between nov2007 to till date. Both happened on rainy season and the maximum speed i went was around 40kmph to 45kmph. In case if i apply sudden break in normal road with normal speed the car slipped and move towards left or right side . Is this a general problem with i10 which all customers facing ?. I approached hyundai show room and technicians explained abt i10 breaking system(bla bla..) but my problem is not solved and what would be the resolution for this.

I also would like to have some senior contact person in sales /customer care division so that i can explain him in detail.

Thanks,
Muhil

The Cost of the palstic items are too high in the Santro showrooms. Bidding of My Back Car door was breaked due to the locks. I tried 3-4 showrooms and they are saying that the one bidding is of approx 1000 rupees & if i don't take this them water makes the door bad because it has the holes for the bidding locks. Now just tell me for one bidding it is 1000 rs. why? is hyundai unsing speacial material for making these tsmall hings & when company knows all these things then why they are making items like this . when they knows without this the product gets damaged.

I had bought the car in October 05. I have got the car serviced a week back. I had spelt out very clearly that my car is not offering me the mileage promised. I had been given a bill of 5900 which i paid for the servicing where the repalced things like air filter, brake liners etc. I just checked the mileage and it stands at a dismal 8kms/litre. I was told that the worst that one could expect was 14. I feel absolutely cheated by the delaer and i see this as a clear case of duping. This is the second case of being robbed.
My inlaws bought a Santro car a couple of months back from the same dealer and we were told that we would be given a bonus of Rs10000 for gving up a maruti car and buying a Hyundai car. Unfortunately the sales rep forgot to punch these details while loading the order. I was told by their senior management that we could do nothing and blamed it on us.
These guys are pathetic at customer handling. I feel cheated and have vowed that will never ever buy a Hyundai car and shall dissuade people close to me from ever buying one.
I hope this does not go to deaf ears.