Hyundai Motor India Complaints & Reviews

The wiring of the company fitted CNG kit burnt within 3 months of purchase, there was smoke all over the bonnet.I some how managed to get out. I reported the matter to Hyundai and they took the car for inspection and mantainance. After the assurance that the problem will not occur again I took the car back.

To my shock the same thing happened again, the comapany behaved in same fashion again.
But now this is being regalar affair.
This is the 5 th incident, Every time I face the risk of my life.

Last time Hyundai(regional office) kept my car for 2 weeks with the, I got a written mail from them assuring that the root cause of the issue is identified now and rectified.
Pls check the attached series of mails.

But again after 3 days the car break down in the middle of road, It wont start even on petrol.

I never believed that a comapany as good as Hyunadi can deliver product with such pathetic qulaity.
Not only that they are playing with life of customers.

I requested them to just remove the KIT, but that also is not happening.

I feel helpless and raged.

Regards
Bijender Dahiya
SAP Labs India
[protected]



Mails with Hyunadi Regional Office:--


Hi Saurabh, Hi Rochak,

This car again break down in middle of the road, it does not start on CNG.
Even on petrol its giving jerks and missing.

This is plain and simple harassment.

I am approaching the Consumer Forum and lodging a case for all the harassment I faced.

Even after all the assurances by Hyundai, I am facing same issue again.

This is the most horrible and troublesome experience for me.

This time I will take it to the required form, to get my issues addressed.

Thanks
Bijender



[protected][protected][protected][protected]
From: Rochak Rawat [mailto:[protected]@hmil.net]
Sent: Thursday, 25 June 2009 2:38 PM
To: Dahiya, Bijender
Cc: saurabh.[protected]@leaseplan.co.in; [protected]@rediffmail.com
Subject: HR26 AU 2228 (SANTRO CNG )


Dear Sir,



Greeting from Hyundai



This has reference to your mail addressed to us.



We have gone through the contents of the mail and have taken up your concern very seriously. Our team has then subsequently carried out a through investigation of the matter and have found the root cause of the defect in the mentioned car.



To inspect the performance of the vehicle, we have carried out the Road Test of the vehicle for 750 km.



The vehicle performance was found satisfactory.



Should you require any further assistance or clarification, request you to kindly contact the undersigned.



Assuring you of our best services.



Regards,



Rochak Rawat

Hyundai Motor India Ltd.

Central Regional Office,

New Delhi

TEL: +[protected]








[protected][protected][protected][protected]

From: Inderjeet.[protected]@leaseplan.co.in [mailto:Inderjeet.[protected]@leaseplan.co.in]
Sent: None
To: [protected]@rediffmail.com
Cc: saurabh.[protected]@leaseplan.co.in; bijender.[protected]@sap.com; savitha.[protected]@sap.com
Subject: HR26 AU 2228 (SANTRO CNG )




Dear Atul,

Please refer the below mail from our prestigious client. It seems the end user has lost the confidence in the vehicle, he wants the CNG should be removed from the vehicle and the amount incurred in the fitment should be reimbursed to him as Hyundai is not able to resolve the problem.

In case of any such incidence in future Hyundai will be held responsible for the same.

Regards

Inderjeet Singh
Asst. Manager - Operations

LeasePlan India Limited
2nd Floor | Tower A | Millennium Plaza
Sector 27 | Gurgaon-122002
Website: www.leaseplan.co.in

Phone: +[protected]
Fax: +[protected]
E-mail: inderjeet.[protected]@leaseplan.co.in

It's easier to leaseplan
You can now reach LP Service Direct at[protected] or +[protected]

Think before you print. Make a Green move!




----- Forwarded by Inderjeet Singh/LPIN/LeaseNotes on 10/06/2009 09:25 -----

"Dahiya, Bijender" <bijender.[protected]@sap.com>

10/06/2009 09:19
To
"Gopi, Savitha" <savitha.[protected]@sap.com>, <Lokesh.[protected]@leaseplan.co.in>, <Inderjeet.[protected]@leaseplan.co.in>

cc
"Prasad, Hari" <ha.[protected]@sap.com>, <joseph.[protected]@leaseplan.co.in>, "Leelavathi, Rashmi" <rashmi.[protected]@sap.com>, "Kumar, Thrideep" <thrideep.[protected]@sap.com>, "Gaonkar, Laxman H." <laxman.[protected]@sap.com>

Subject
RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )













Hi Gopi,

There is still no response from any of the concerned person.

I am worried if there is any accident which happens after all this, who will be responsible.

These days there are so many freak accidents with CNG vehicles these days.

This is the third time that the wiring of the CNG kit fitted in my car has burned down.

I dont know why there is no action on this.

Please check.

Thanks and Regards
Bijender






[protected][protected][protected][protected]

From: Gopi, Savitha
Sent: Tuesday, 09 June 2009 1:23 PM
To: Dahiya, Bijender; 'Lokesh.[protected]@leaseplan.co.in'; 'Inderjeet.[protected]@leaseplan.co.in'
Cc: Prasad, Hari; 'joseph.[protected]@leaseplan.co.in'; Leelavathi, Rashmi (external); Kumar, Thrideep (external); Gaonkar, Laxman H.
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )
Importance: High

Hi Joseph/ Lokesh,

Pls let us know what is the action item taken on the below mentioned request

Thanks & Regards,
Savitha Gopi
Asst. Manager - Administration
SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com



[protected][protected][protected][protected]


From: Dahiya, Bijender
Sent: Tuesday, June 09, 2009 12:58 PM
To: Gopi, Savitha; 'Lokesh.[protected]@leaseplan.co.in'; 'Inderjeet.[protected]@leaseplan.co.in'
Cc: Prasad, Hari; 'joseph.[protected]@leaseplan.co.in'; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )

Hi Gopi,

I tried to contact Mr Rishi & Mr Rochak Rawat from Hyundai.
They are just repairing the wires & there is no guarantee that this will not happen again.

This is very serious to me & I can not take any risk now.

Either the company gives me assurance in written that this will not happen(this is the third incident), If not then pls remove the kit and pay back the cost of it.

After 4 days there is no update from anyone on this.

Pls take this on priority.

Thanks and Regards
Bijender






[protected][protected][protected][protected]


From: Gopi, Savitha
Sent: Monday, 08 June 2009 10:02 AM
To: Lokesh.[protected]@leaseplan.co.in; Inderjeet.[protected]@leaseplan.co.in
Cc: Dahiya, Bijender; Prasad, Hari; joseph.[protected]@leaseplan.co.in; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )
Hi Inder,

Can you pls update on the status

Thanks & Regards,
Savitha Gopi
Asst. Manager - Administration
SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com






[protected][protected][protected][protected]


From: Lokesh.[protected]@leaseplan.co.in [mailto:Lokesh.[protected]@leaseplan.co.in]
Sent: Thursday, June 04, 2009 10:49 AM
To: Gopi, Savitha; Inderjeet.[protected]@leaseplan.co.in
Cc: Dahiya, Bijender; Prasad, Hari; joseph.[protected]@leaseplan.co.in; Gaonkar, Laxman H.; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: Re: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )


Dear Inder,

Plz look into the same on prority.


WArm Regards,

Lokesh

It's easier to leaseplan
You can now reach LP Service Direct at[protected] or +[protected]

Think before you print. Make a Green move!




"Gopi, Savitha" <savitha.[protected]@sap.com>

04/06/2009 10:40


To
<Lokesh.[protected]@leaseplan.co.in>, <joseph.[protected]@leaseplan.co.in>

cc
"Gaonkar, Laxman H." <laxman.[protected]@sap.com>, "Prasad, Hari" <ha.[protected]@sap.com>, "Dahiya, Bijender" <bijender.[protected]@sap.com>, "Kumar, Thrideep" <thrideep.[protected]@sap.com>, "Leelavathi, Rashmi" <rashmi.[protected]@sap.com>

Subject
FW: Issues with my car HR26 AU 2228 (SANTRO CNG )

















Hi,

Can you please refer the trail mail and revert at the earliest

Thanks & Regards,

Savitha Gopi

Asst. Manager - Administration

SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com


______________________________________________

From: Dahiya, Bijender

Sent: Thursday, 04 June 2009 10:32 AM

To: Kumar, Thrideep (external)

Subject: Issues with my car HR26 AU 2228 (SANTRO CNG )

Importance: High

Hi Thrideep,

I got my car with reg number HR26 AU 2228 (Hyundai Santro CNG) through Lease Plan.

There are continuous issues with the CNG kit.

There was fire in the wiring of the KIT, I duly reported this to the company(Safdurjung hyundai) and they fixed it.

But with the span of 2 months again I got issues with the KIT and got that repaired from them.

Yesterday also while driving smoke started coming out of the bonnet.

All the wiring of of the Kit got burnt, but I managed to get out of the car.

I am not able to start the car now even on petrol.

This is of grave concern to me, I want to lodge a complaint with police/customer grievance cell.

Request you to please take this on priority and escalate the same with relevant people.

I am willing to get the Kit removed if they pay back the amount they charged for it.

Thanks and Regards

Bijender

I have purchased Hyundai I10 Magna Model from Shivnath Hyundai, Raipur in the month of April as per their Bill No T[protected] Dated[protected].

During the period of 2 months i found that twice the staring of the vehicle has totally blocked and there wasn't any movement. if So it is a critical safety Issue.

On 7th of June while I was in return journey from my native place near Mirzapur (UP) To Raipur (CG), after 30 Km journey I felt that the indicator of my car is showing engine overheating indication, I have checked out everything through a mechenic at manda Road previous evening and found Oil, Lubricant etc. in Order.

Due to the day of Sunday i didnt find any solution, next day on Monday i tow my vehicle up to Dee-hyundai at allahabad, they advice us to leave the vehicle for their checking and rectification. later on when they open the front bumper of the vehicle they found a spot on Ac-condenser and there was a crack in the Hose Pipe of Radiator. later on service centre dined to rectify the vehicle in warranty and reported that lot of spares like Piston Ring, Valve and Gasket has to be replaced.

even if i was ready to bear the expenses company has not supplied the spares and my vehicle is on service center from last one month.

With This writeup I would like to know the following facts

1. I have no accident and without any accident how can the radiator hose pipe can be break? the Dee-Hyundai mechanics says that it happens due to any impact from bottom side. if so why it doesn't happens to other model, Is it a designing fault that a Small things which comes from road can not reach up to the hose pipe with a speed by which it can break hose pipe.

2. The dealers are handicapped as they are not getting the spares on time. Is Hyundai has a policy to accumulate the orders from dealers and by accumulating product wise they instruct the production floor guys to manufacture the Spares. as from last one month my vehicle is not being rectified due to non shipment of spares from Hyundai Motors.

and complaint made to customer care is not affected, they doesn't take any action.

Any one can suggest me the Address and telephone no of Hyundai motors as everywhere on there site there is only the information of customer care which is totally care less with the problems of there customers.

Cheated by Dealer - Hans Hyundai, New Delhi

Hi,

I am having a serious issue with my Hyundai Santro Xing GLS model car from Hans Hyundai dealer.

My Case Details are as follows:

1. I bought a car for my Father Mr. Abdul Sahid, from Hans Hyundai, New Delhi, dated 12 Jan 2009. Registration number is DL4C ND 6995.

2. I got my RC on 14-June'09, after approached so many times. I got my RC at least 5 months late, which is delayed.

3. When I received my RC, I saw car manufacturing date was too old (March 2008), which is near about 1 year old car they sold to me. I informed to dealer but they refused.

4. When Car was delivered to my house, on that day some mechanics were repairing inside cabin light.

5. Barcode information sticker was missed from side window on delivery time, when I asked to dealer, he told me that sticker was washout when washed the car.

6. On delivery time I saw a dent on inside driver side gate, this was also informed dealer Mr. Rajiv Talwar, but he told me that he was not aware for that.

7. Left front door look likes dented and painted.

8. Left front and right back door closing not properly.

9. I saw lot of dust below seats, when seat cover was prepared outside another shop.

10. 3rd gear having problem to take.

11. Taking heavy load, when Car is running in 4th and 5th Gear.

12. Also engine was looked too dusty when open at the time of delivery.

11. 10 Years Hyundai logo was not on the Car at the time of delivery.

The whole episode was highly disappointing with respect to brand value of Hyundai motors and damaging the sales image of the company specially the quality of inhospitable response I got from Hans Hyundai. It was highly avoidable and least appreciated.

Please respond to my grievance as soon as possible and advice me on the solution. Else I will be forced to file a legal suit for my refund and also for the compensation for the mental agony and loss of time & energy I suffered due to whole episode. The main case shall be of being cheated by Hans Hyundai Dealer.

Thanking you in anticipation I am, for your quick response.

Mohammad Alam
[protected]

For Ref:

Given reminder today...
************************************
REMIDER for the below complaint: Please revert on the progress..



Thanks.

R.Suresh Kumar


[protected][protected][protected][protected]

From: suresh [mailto:suresh.[protected]@sifycorp.com]
Sent: Friday, June 26, 2009 8:16 PM
To: '[protected]@hmil.net'
Cc: '[protected]@hotmail.com'
Subject: tyre wearing out only inside circle, looks like bearing noise - in my getz car



Dear Sir,





Below is the history of the problem:



I am owning Hyundai- Getz GVS (TN10R-7581) bought two years before from DSC-Hyundai-Chennai. Its under 4 year extended warranty (run 18250 kms in 2 years). Always does the service from DSC-Hyundai – Saligramam, Chennai.



Last months I noticed

1)humming noise coming (I suspected bearing noise)

2) steering is tight not freely moving as earlier – asked the DSC-Hyundai mechanic to check, after checking they replied its tyre noise, one tyre weared at inner side, asked me to do the alignment.



I did the alignment they rotated the wheels as recommended – after that stering become normal but noticed if I go 110km/hour speed stering vibrated – then they recommended to do wheel balancing.



Wheel balancing done only for two wheels as they noticed two tyres are having wear &tear inner side – they said it could be because of bearing or suspension problem. From one tyre to two tyres got the same problem and kept both at the rear side.



I took the vehicle to DSC – Hyundai Saligrmam service center yesterday and I told the entire details as above.. they checked and said disc bent was there which is been rectified, bearing oil pack done and refixed.

There should not any more problem they said.



But today I hear lot of noise (including humming noise).



I am afraid that third tyre also will get damage soon.. and if it happens I am serious about it and Hyundai has pay for the tyres.. bearing problem could have appeared with this shortest period – may be because of manufacturing problem. I expect Hyundai should take initiative and resolve this issue.





Latest condition :



I did the paid service 17th june got delivered on 19th june.

Reported the same problem “leftside front tyre wearing out at innerside”.

While took the delivery they said,

- they did the paid service

- called the tyre manufacturer and took the report

- identified the lower arm problem which had bent which caused the tyre wearing, is been rectified and,

promised that I will not have this problem again. (I said I will give feedback after running the vehicle at least for 2 to 3 hundred kms and give feedback).



It is now the same problem continue to exist after all these efforts (3 tyres - wear’d and still problem is not rectified because of not identifying the problem properly)



I am thinking of going to consumer court if I don’t receive prompt response and solve the problem in my vehicle.







Thanks,

Regards,

Suresh kumar

[protected]

dear sir, i purchased hyundai verna crdi dt.06/12/2006 from hyundai motor plaza(delhi) & extend my car warrranty for third year by giving 10000/-rs.apporx.my complaint is that my car head light is leak & dust come inside this assy.i visit hmp for this complaint but they said we cannot change this light in warranty &you will pay for this.please solve my problum.

parveen gupta
car-hyundai verna
reg.no.-DL2FAL0082
mob.[protected]

Complaint of Santro Xing:Service centre has denied to repair the vehicle under waranty that to after keeping the vehicle 8 with them.
Vehicle Reg No-BR 1AH-5022
Date of purchase:11/12/2007
Vehicle Dealer Name:Krrish Hyundai
First three services carried by Ashiana Hyundai Patna(Near benibabu garden)


Third Free service was carried by Ashiana Hyundai on 15/03/2009.Odometer reading was 904km.
At that time i reported them for starting problem, they denied to take it for underwaranty repair.
I got my all three services carried out in front of me and i found they were doing only
Car washing, Engine scan(That of no use because eventhough fault was there but it did find any trouble in the vehicle).


After that i gave my vehicle to Krrish Hyundai service centre (Near nutan tower).
His driver came for pick up the vehicle on 20/06/2009 but vehicle engine got ceased in the middle of the road.
Service manager accepted the vehicle for underwaranty repair.He didnot diagnos the problem infront of me.

He had agrred for underwaranty repair and gave me the Expected date of delivery 23/06/2009.
When i went there to take my vehicle they told that due to improper quality of petrol following things has happen.

1.Carbon has got deposited on to the all 12 valves(8 intake and 4 exhaust valves) and due to that two rocker arms has got dammaged.

They told that they have send the mail hyundai for getting the parts of the vehicle and they will be receiving it by saturday and they will give the delivery on sunday.



Today at arrournd 11:45, his service Engg Mr.Satish has called on my cell and ask me to come to the service centre, i took the off from my duty and went there

Now the situation was entirely changed.

They denied to repair the vehicle underwaranty they were putting blame on that i have mixed diesel with petrol and thats why entire dammage has occured.

Even the service manager Nitesh is not able to explain the answer of my quesstion and each member of your service centre are putting blame on me.


My dear friend if there was any petrol related issue why the same was not being diagnosed in front me and at the time of taking the vehicle for underwaranty repair.,

Who can assure me that service centre guy cant mix any thing in petrol just for putting blame on customer.

I am a technical person working with Nokia but your service centre technical guys were not answering my question, he says he cant explain to me, its his internal matter.





Can your Service manager Nitesh can explain me how a diesel mix petrol can create carbon on itake and exhaust valve.
How he has diagnosed that diesel was mixed in the petrol.
How rocking arms has got broken due to carbon in valves.



I suspect following

1.Defective Rocker arm has fitted into my Engine.
2.Carbon May got deposited due to improper firing sequence, pre ignition, improper Air Fuel mixture in the engine.
3.Rocker arm may be defective from begining.



Please take this as a part o[censored]nderwaranty repair service .
Currently your service centre has given me an estmate of 11000Rs(5300 only Justfied)
They have charged for follwing

Engine OH labour charge[protected]-1100
Inlet valve 8PCS[protected][protected]
Rocker 2 Pcs[protected][protected]
Exhaust valve 4Pcs[protected]-704
Head Gasket[protected][protected]
Valve seal[protected][protected]
Leath work[protected][protected] approx
Engine oil and filter[protected]-850



Please make a note i am not going to pay any rupee for this case as the vehicle has covered only 1207 Km.

I do claim all these thing for underwaranty repair and asking hyundai to cahnge the entire engine.

If i am not getting the solution for the same i will put a case aginst hyundai in consumer form and also i will give this email to Pahredar of TV18.

I will not take the vehicle till my entire problem are not getting addressed by HMI.

Remember one unsatisfied customer of an bigger Organisation can put significant effect on your vehicle sale.

I am Sridhar from Pondicherry.I bought a Hyundai i20- Magna, after selling off Swift, from KUN Hyundai, Pondicherry.At the time of purchase I had asked for fog lamps to be fitted.They said that there were'nt any stock of fog lamps and asked me to wait.The next time I asked the dealer, he said that the fog lamps are in the process of R & D.I had even lodged a complaint but there was'nt any reply.Yesterday when I called up the dealer, they asked me to bring the vehicle.After about an hour they said there was'nt any provision for fitting the fog lamps.
I have this basic doubt and question that when others cars of the same company could have the provision why not the i20-Magna.
I am really upset as it is totally uncomfortable while driving at night.

I own a i10- Maghna model. my car is 13 months old. 5 days back when we are travelling with in Indore city, suddenly my steering got jammed and its very tough to steer it and i had a very tough time to bring my vehicle to halt at the side of the road.
When i contacted my dealer he said this problem is found in some of i10 models and he told that company will provide you a free replacement.

This is a very serious safety issue, hence Hyundai should Recall all such defective pieces from the market.

We have seen some more complaints notified on net.

Even after replacement there is no garantee, this EPS system failure not occur in future.

Hi
I have purchased a Santro Xing from DSC Hyundai lastweek and found they dont tell the car price and offer details transparently. They have told me a price and I have agreed and paid. Later they called me and told there is still Rs 2500 to be paid. Then I explained to them how it tallied. Immediatley they wanted me to buy the reote key as an accessory and it costs Rs 3500/. First day they did not want me to buy this an accessory. But I agreed to buy this as I felt it is needed. But when I enquired about the price it costed only Rs2500 and these guys cheated. Also I found that they also give this keyless entry as an offer to the customer. Since they felt they wanted Rs 2500 more they wanted me to buy this and compensate this. Also when I booked the car with Rs 10000/- they did not give me a quote or something to say howmuch remaining I have to pay. I do not know why corporates like these companies are not transparent and try to cheat the customer.

Remainder[protected]




Thanks & Regard's

Vishal Kumar Abrol

Manager - Logistics

Khet-Se Agriproduce India Private Limited

A Joint Venture Company of Tata Chemicals Limited & Total Produce, Ireland

Mob: +[protected]

www.khetse.com


[protected][protected][protected][protected]

From: Vishal K. Abrol
Sent: Thursday, February 12, 2009 3:01 PM
To: '[protected]@hmil.net'
Subject: Not a complaint its only request



Dear Sir,



This is for your information’s, I have bought a car (Hyundai I10) from Deotsidh Hyundai Motors last year. My exchange scheme is pending for last 1 Years. I am talking to dealer for that but they did not provide me any positive information. I am requesting to you please tell me the status of my exchange scheme. When I have received the scheme amount?



Details as below:-

Name RC No. Model of the car

Vishal PB10CG-9249 Magna



Please tell me as soon as the possible.



FYI



Thanks & Regard's

Vishal Kumar Abrol

Manager - Logistics

Khet-Se Agriproduce India Private Limited

A Joint Venture Company of Tata Chemicals Limited & Total Produce, Ireland

Mob: +[protected]

www.khetse.com

Dear sir,

This is to bring in your notice that Shurit Hundyai and their people are not giving my car RC for the last 1.5 years. I have visited their shop numours times, spoken to their sales and admin people, but there is no outcome.

In the month of Jan 2009; i have baught i10 from their showroom at Mayapuri. After that continously spoken to the sales, admin and all of them available at the showroom but till they have not provided the RC to me. The matter was highlighted to their central call center number and a complaint was lodged around a year back but no outcome... (Complaint no[protected]

Request you to kindly look into the matter and suggest a way out.

I bought hyundai i10 Magna in May 2008 from MGF Hyundai. 10 months later I installed CNG from Govt. authorize fitment center and after 1 month suddenly my Car Steering starts giving problems and EPS stopped working. I took my CAR to hyundai dealer MGF Hyundai and NIMBUS hyundai (NOIDA) and they said that this is OEM problem and most of the i10 has same problem so I would get replacement of EPS but when they noticed that my car has CNG installed they told my that I will not get any replacement as my warranty is void and they told my to pay 24000 for EPS replacement. I would like to know when most of the i10 has same problem they why company is not replacing my EPS when there is no relation of CNG with power steering.

No progress till date,
I am going to proceed the case
--- On Sun, 19/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: complaint ID[protected] Fw: No response recieved regarding RC of Santro GL
To: [protected]@hmil.net
Cc: mukesh.[protected]@yahoo.co.in
Date: Sunday, 19 October, 2008, 3:05 PM


Dear Sir

I have made complaint regharding RC of my New Car. 18 days has already passed from the date when I made thecomplaint through this mail. Before that I have been following with the Dealer for the last 10 Months.

This is my last call to you for redressal of my Grievance. If it would not be resolved within next 7 Days then I would not be having any recourse except going to Consumer Court for the redressal and I would try to raise this issue through Print Media also.

I hope that you understand the agony and would try to resolve the issue without any further delay.

Regards
Mukesh Baliyan

--- On Mon, 13/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: Fw: No response recieved regarding RC of Santro GL
To: "[protected]@hmil.net" <[protected]@hmil.net>
Date: Monday, 13 October, 2008, 9:34 PM


Reminder

SIr, my complaint ID is[protected]
It's 12 days passed after login the complaint but there are no positive response till date?
Please do the needfull.

Thanks

Mukesh Kumar

--- On Wed, 1/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: No response recieved regarding RC of Santro GL
To: "[protected]@hmil.net" <[protected]@hmil.net>
Cc: mukesh.[protected]@yahoo.co.in
Date: Wednesday, 1 October, 2008, 2:48 PM


Dear Sir,

I have bought a car model (Santro GL) from M/S Suhrit Hyundai, S-6 Building No 18-19, Gulmohar Community Center, Yusuf Sarai, New Delhi in Jan 2008. Registration no of vehichle is UP 16 S 3619. but after so many followups I have not recieved RC of vehichle till now. Please do the needfull and sugest what I have to do now ?

Regards:-

Mukesh Kumar
[protected], [protected]

mukesh.[protected]@yahoo.co.in

I had bought my new i10 car on 12/06/2008 . Subsequently after 5 months, major fault appeared in the Power Steering which rendered the car inoperable.
The fault was reported to authorized dealer at Jodhpur & took more than a week for rectifications & I faced lot of problems due to non-availability of my vehicle.
The fault being very serious in nature required complete replacement steering along with its motorized attachment....

dear sir,

i would like to bring to your notice that i purchased a hyundai verna from samta motors ambala but as i live in panchkula i get it serviced from ultimate hyundai chandigarh.

My problem is the car has been giving problems from day 1 and now i have been tired taking it to the dealership every now and then.

given below is the list of spares replaced in my car in warranty

clock
front shockers
clutch plates
tie rod end (have been replaced 4 times)
driver side locking system



the other complaints that were maid and are registered in the company record



steering wheel is rattling from the day 1 ( not replaced or repaired)

front suspension making noice after second service till now ( car has clocked 95000 km)

pickup problem after 3`rd service

front tyres wear out after 15000 km from day 1 . when contacted at the dealer ship . was answeres that verna consumes tyres at this rate... ( not satisfied as i have another verna whose tyres tend to go around[protected] km)

aircondition did not have a filter due to which i have to shell out pretty 4000 rs to get it serviced.

diesel filter is fitted with a sensor @ the bottem of the filter... the sensor broke . and now the dealer ship says that i have to pay rs 2200 for the new shape deisel filter and new make sensor as there was a problem in these diesel filters. now i want to know that if there was a problem why hyundai motors did not solve the problem in all cars...why is that every time the consumer has to bear the faults which are made in manufacturing units...

if this mail is read by any of the hyundai representatives... then pleasecontact me on [protected] if it is possible to solve the problems...

thank you...


Prince bhatia

Dear Sir/Mam,
We (my wife and I) purchased a Hyundai i10 car from Hyundai India last year. The car is covered under a 2 year warranty period. since the last one and a half month, the Electronic Power Steering of the car is not working. It is extremely difficult and dangerous to drive the car with a dysfunctional power steering, as it poses a danger to my life. However, in the absence of any other vehicle, we are forced to use the car.

We filed a complaint with Samara Hyundai, IP Insutrial Area around a month and a half back, but they have refused to provide the service stating non-availability of the part as a reason.
We have also tried several times to seek help from Hyundai company directly, but we have received only false assurance.

We are really cheated, pained, and appalled by the behaviour of the company and its authorized dealer.

We need your help to bail us out of this problem. Either Hyundai should replace the part immediately or provide us a replacement car.

I purchased a santro GLS -ECO Car(Chasis No-MALAA51HR9M422477, Engine no-G4HG9M755034, KEY NO-R0219) ON 13-5-09 hardly 2 days back.I found that Gear liver is vibrating tremendously while driving the car.I immediately contacted Popular hyundai(dealer from which i purchased the car) and reported the complaint .To my surprise they responded that Hyundai santro cars are like this and most of them have this particular problem. I consulted one santro mechanic he told me that some santro car is having such problem which we seen in oldMaruti Alto and 800 cars.I purchased the car with very high expectation so kindly sort out the problem otherwise I wish to return the car back to the company because i havent experienced this problem in any of the good cars which i driven including santro.Expected your action at the earlies

Sir/Madam,

On September 2007 i had bought Verna CRDI. In starting 9mnth i hadn’t face any problem from car, but after this my car performance gets detoriated.The car is not performing well as before, at 1800 rpm to 2000rpm car used to give a feeling of power which is not their now. I got checked my car at service station but have not feel any change in performance of my car. I had also made necessary changes as told 2 me at time of service like changing my oil filter but their is no change in performance.

The service stations personals are not able to detect the problem. I usually drive car on highways, earlier my car used to take 11sec to reach the speed of 100km/hr but now it takes nearly 30 sec. Making overtaking a very risky affair. The car is giving lot of black smoke when engine is raised. Kindly see this complaint as a serious matter.

Thanking You
Mr P.S Pandey
B-1/84-P, Ravindrapuri
Extension, Varanasi
Contact no.---
[protected]
[protected]

This is to bring to your notice that I have received very pathetic service in one of your service station L. A. Motors located at Godown – D, Nahur Road, Dalmiya Estate, Opp. P & T Colony, Mulund(W), Mumbai (Authorized Continental Hyundai Service Station) when my vehicle Santro Xing XL (MH03-AM 1067) was given for repairs after it had met a road accident on 16th March, 2009.

Firstly, I was given a very cold reception as the service center officials were not even ready to take my vehicle in for repairs as it was not insured with HDFC whom they had tie up with. They tried to guide me some other service station. I was just afraid that the situation of my vehicle would deteriorate further if I had driven it further if I drove it in the same condition as the engine was giving turning hot even on driving small distance. After repeated requests they admitted my vehicle under the condition that I will not get any cashless claim from insurance. They said that they will order the spare parts to be replaced from the Chennai plant which will take a week’s time. They gave an estimate of Rs.80, 300 as the total cost of repairs.

I repeatedly kept calling the service centre after a week’s time for the progress. Most of the time the call left unattended as the person looking after the repairs, Mr. Kunal was not available due to varied reasons. After deliberate attempts, I was informed that the spares had not yet arrived after three week’s time. Hence no work was started on my vehicle. I was asked to contact Mr. John of Continental Hyundai personally for quick delivery. After a week of repeated calls to him I got a confirmation from him that the required spares had been procured.

After another couple of weeks I was given a final date of 30th April, 2009. When I went to collect my vehicle I saw that the black plastic cover over the front dashboard just over the staring wheel was repeatedly scratched which gave a very dismal look to the vehicle. I brought the same to the notice of Mr. Kunal. He was very adamant at first and claimed that it was present previously. I told him that this thing is damaged in the workshop as this was not mentioned in the receipt when the vehicle was admitted. Moreover the whole dashboard plastic cover did not have any impression of a single scratch except this specific part. The vehicle merely one and half year old and the scratch gives a very bed look. Subsequently he agreed to my point but I had to bear the whole expense of this replacement if I wanted any kind of replacement. Furthermore, I showed him multiple minor scratches on the paint surface of the bonnet cover which he readily dismissed without even hearing me out.

After that when I asked him to at least show me the replaced parts he told me that he was unable to do so as these were internal parts and he will have to disassemble the car to even have a glance of them.

When I went ahead to make the payment, I calculated my liabilities as per the instructions given in the insurance booklet and Mr. Kunal’s statements. I found that there was a difference of around Rs.1500 between my calculation and the amount payable. It looked to me there are certain hidden charges which was not reflected in the bill. When I asked about the difference between the total of the bill amount and the amount to paid by me which was in higher side, he told me that there may be some difference between bill amount and amount payable which may be higher side. When I insisted why he is charging more, he indecently told some salvage charges which I will have to bear. But he could not give a proper justification. I failed to understand how the salvage charges is applicable. Then he said that he had other customers and could not attend to me just for couple of thousand rupees. He left the place without any word and told me to make the payment if I wanted to take the vehicle. I told him to reflect the salvage charges in the bill but he refused. He asked me to make the payment at that instant and told us that I will have to wait for one hour during lunch break if I did not make the payment instantly. I wanted to know if there is any other officer available to clarify the matter but he did not answer. I felt practically helpless and made excess payment and took my vehicle. To my dismay I saw my vehicle even not cleaned when I took delivery of the vehicle.

After a day or two I received a telephone call from Saujanya madam Tel. no[protected] of M/s Hyundai who wanted to know the quality of servicing done on my vehicle. I told the worst possible servicing done to my vehicle even the small Lord Ganesha idol supplied while I purchased from M/s Sharayu Hyundai, New Mumbai have been removed and not returned back. She requested to bring the vehicle to service station and promised that all the pending points will be attended. When I took the vehicle to service station, she directed to Mr. Prasant who did not attend anything except the stereo connection and the back side door liver but did not attend major points i.e. the badly scratched plastic cover of staring wheel and the mud guard of rear wheel. He informed Mr. Kunal is on leave and shall get it attended after discussing with him. Then I told Saujyanya madam but she expressed her helplessness. I was surprised and asked her why did she called me but she had no answer. I found that the Hyundai officials were acting under the mercy of M/s L.A. Motor.

I truly regret going to L.A. Motors, an authorized service centre of Hyundai as I have experienced that the local service center gives much more efficient services at much competent rates along with appropriate courtesy towards the customer. Their services are much more to the satisfaction of the customer and above all if they damage any spare by mistake they immediately give a replacement entirely at their cost.

Currently, I am evaluating my options to take legal action for resolution of my grievances.

I HAD BOUGHT HYUNDAI VERNA CRDI SX MODEL ON 20 NOV 2008 FROM AMRITSAR FROM KOSMO HYUNDAI.
FROM THE DAY ONE ONLY MY VEHICLE IS PULLING TOWARDS LEFT. I GOT IT CHECKED IN AMRITSAR, GURDASPUR AND DELHI BUT NO SERVICE CENTER IS ABLE TO DIAGNOSE THE PROBLEM.

THE ACTUAL PROBLEM IS HYUNDAI AS A COMPANY DOES NOT CARE FOR THE CUSTOMER'S REQUIREMENTS.THE SERVICE CENTER PEOPLE JUST MAKE THE CUSTOMERS WAIT AND THEY DO NOTHING THEN JUST HARRASE THEM.ESPECIALLY SAMARA HYUNDAI LOCATED AT B-18, MAYAPURI INDUSTRIAL AREA, PHASE-1, NEW DELHI-110064
I WIIL MOVE TO THE CONSUMER COURT FOR THE HARRASE MENT AND MY TIME WASTAGE