Hyundai Motor India Complaints & Reviews

I own a i10- Maghna model. my car is 13 months old. 5 days back when we are travelling with in Indore city, suddenly my steering got jammed and its very tough to steer it and i had a very tough time to bring my vehicle to halt at the side of the road.
When i contacted my dealer he said this problem is found in some of i10 models and he told that company will provide you a free replacement.

This is a very serious safety issue, hence Hyundai should Recall all such defective pieces from the market.

We have seen some more complaints notified on net.

Even after replacement there is no garantee, this EPS system failure not occur in future.

Hi
I have purchased a Santro Xing from DSC Hyundai lastweek and found they dont tell the car price and offer details transparently. They have told me a price and I have agreed and paid. Later they called me and told there is still Rs 2500 to be paid. Then I explained to them how it tallied. Immediatley they wanted me to buy the reote key as an accessory and it costs Rs 3500/. First day they did not want me to buy this an accessory. But I agreed to buy this as I felt it is needed. But when I enquired about the price it costed only Rs2500 and these guys cheated. Also I found that they also give this keyless entry as an offer to the customer. Since they felt they wanted Rs 2500 more they wanted me to buy this and compensate this. Also when I booked the car with Rs 10000/- they did not give me a quote or something to say howmuch remaining I have to pay. I do not know why corporates like these companies are not transparent and try to cheat the customer.

Remainder[protected]




Thanks & Regard's

Vishal Kumar Abrol

Manager - Logistics

Khet-Se Agriproduce India Private Limited

A Joint Venture Company of Tata Chemicals Limited & Total Produce, Ireland

Mob: +[protected]

www.khetse.com


[protected][protected][protected][protected]

From: Vishal K. Abrol
Sent: Thursday, February 12, 2009 3:01 PM
To: '[protected]@hmil.net'
Subject: Not a complaint its only request



Dear Sir,



This is for your information’s, I have bought a car (Hyundai I10) from Deotsidh Hyundai Motors last year. My exchange scheme is pending for last 1 Years. I am talking to dealer for that but they did not provide me any positive information. I am requesting to you please tell me the status of my exchange scheme. When I have received the scheme amount?



Details as below:-

Name RC No. Model of the car

Vishal PB10CG-9249 Magna



Please tell me as soon as the possible.



FYI



Thanks & Regard's

Vishal Kumar Abrol

Manager - Logistics

Khet-Se Agriproduce India Private Limited

A Joint Venture Company of Tata Chemicals Limited & Total Produce, Ireland

Mob: +[protected]

www.khetse.com

Dear sir,

This is to bring in your notice that Shurit Hundyai and their people are not giving my car RC for the last 1.5 years. I have visited their shop numours times, spoken to their sales and admin people, but there is no outcome.

In the month of Jan 2009; i have baught i10 from their showroom at Mayapuri. After that continously spoken to the sales, admin and all of them available at the showroom but till they have not provided the RC to me. The matter was highlighted to their central call center number and a complaint was lodged around a year back but no outcome... (Complaint no[protected]

Request you to kindly look into the matter and suggest a way out.

I bought hyundai i10 Magna in May 2008 from MGF Hyundai. 10 months later I installed CNG from Govt. authorize fitment center and after 1 month suddenly my Car Steering starts giving problems and EPS stopped working. I took my CAR to hyundai dealer MGF Hyundai and NIMBUS hyundai (NOIDA) and they said that this is OEM problem and most of the i10 has same problem so I would get replacement of EPS but when they noticed that my car has CNG installed they told my that I will not get any replacement as my warranty is void and they told my to pay 24000 for EPS replacement. I would like to know when most of the i10 has same problem they why company is not replacing my EPS when there is no relation of CNG with power steering.

No progress till date,
I am going to proceed the case
--- On Sun, 19/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: complaint ID[protected] Fw: No response recieved regarding RC of Santro GL
To: [protected]@hmil.net
Cc: mukesh.[protected]@yahoo.co.in
Date: Sunday, 19 October, 2008, 3:05 PM


Dear Sir

I have made complaint regharding RC of my New Car. 18 days has already passed from the date when I made thecomplaint through this mail. Before that I have been following with the Dealer for the last 10 Months.

This is my last call to you for redressal of my Grievance. If it would not be resolved within next 7 Days then I would not be having any recourse except going to Consumer Court for the redressal and I would try to raise this issue through Print Media also.

I hope that you understand the agony and would try to resolve the issue without any further delay.

Regards
Mukesh Baliyan

--- On Mon, 13/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: Fw: No response recieved regarding RC of Santro GL
To: "[protected]@hmil.net" <[protected]@hmil.net>
Date: Monday, 13 October, 2008, 9:34 PM


Reminder

SIr, my complaint ID is[protected]
It's 12 days passed after login the complaint but there are no positive response till date?
Please do the needfull.

Thanks

Mukesh Kumar

--- On Wed, 1/10/08, mukesh baliyan <mukesh.[protected]@yahoo.co.in> wrote:

From: mukesh baliyan <mukesh.[protected]@yahoo.co.in>
Subject: No response recieved regarding RC of Santro GL
To: "[protected]@hmil.net" <[protected]@hmil.net>
Cc: mukesh.[protected]@yahoo.co.in
Date: Wednesday, 1 October, 2008, 2:48 PM


Dear Sir,

I have bought a car model (Santro GL) from M/S Suhrit Hyundai, S-6 Building No 18-19, Gulmohar Community Center, Yusuf Sarai, New Delhi in Jan 2008. Registration no of vehichle is UP 16 S 3619. but after so many followups I have not recieved RC of vehichle till now. Please do the needfull and sugest what I have to do now ?

Regards:-

Mukesh Kumar
[protected], [protected]

mukesh.[protected]@yahoo.co.in

I had bought my new i10 car on 12/06/2008 . Subsequently after 5 months, major fault appeared in the Power Steering which rendered the car inoperable.
The fault was reported to authorized dealer at Jodhpur & took more than a week for rectifications & I faced lot of problems due to non-availability of my vehicle.
The fault being very serious in nature required complete replacement steering along with its motorized attachment....

dear sir,

i would like to bring to your notice that i purchased a hyundai verna from samta motors ambala but as i live in panchkula i get it serviced from ultimate hyundai chandigarh.

My problem is the car has been giving problems from day 1 and now i have been tired taking it to the dealership every now and then.

given below is the list of spares replaced in my car in warranty

clock
front shockers
clutch plates
tie rod end (have been replaced 4 times)
driver side locking system



the other complaints that were maid and are registered in the company record



steering wheel is rattling from the day 1 ( not replaced or repaired)

front suspension making noice after second service till now ( car has clocked 95000 km)

pickup problem after 3`rd service

front tyres wear out after 15000 km from day 1 . when contacted at the dealer ship . was answeres that verna consumes tyres at this rate... ( not satisfied as i have another verna whose tyres tend to go around[protected] km)

aircondition did not have a filter due to which i have to shell out pretty 4000 rs to get it serviced.

diesel filter is fitted with a sensor @ the bottem of the filter... the sensor broke . and now the dealer ship says that i have to pay rs 2200 for the new shape deisel filter and new make sensor as there was a problem in these diesel filters. now i want to know that if there was a problem why hyundai motors did not solve the problem in all cars...why is that every time the consumer has to bear the faults which are made in manufacturing units...

if this mail is read by any of the hyundai representatives... then pleasecontact me on [protected] if it is possible to solve the problems...

thank you...


Prince bhatia

Dear Sir/Mam,
We (my wife and I) purchased a Hyundai i10 car from Hyundai India last year. The car is covered under a 2 year warranty period. since the last one and a half month, the Electronic Power Steering of the car is not working. It is extremely difficult and dangerous to drive the car with a dysfunctional power steering, as it poses a danger to my life. However, in the absence of any other vehicle, we are forced to use the car.

We filed a complaint with Samara Hyundai, IP Insutrial Area around a month and a half back, but they have refused to provide the service stating non-availability of the part as a reason.
We have also tried several times to seek help from Hyundai company directly, but we have received only false assurance.

We are really cheated, pained, and appalled by the behaviour of the company and its authorized dealer.

We need your help to bail us out of this problem. Either Hyundai should replace the part immediately or provide us a replacement car.

I purchased a santro GLS -ECO Car(Chasis No-MALAA51HR9M422477, Engine no-G4HG9M755034, KEY NO-R0219) ON 13-5-09 hardly 2 days back.I found that Gear liver is vibrating tremendously while driving the car.I immediately contacted Popular hyundai(dealer from which i purchased the car) and reported the complaint .To my surprise they responded that Hyundai santro cars are like this and most of them have this particular problem. I consulted one santro mechanic he told me that some santro car is having such problem which we seen in oldMaruti Alto and 800 cars.I purchased the car with very high expectation so kindly sort out the problem otherwise I wish to return the car back to the company because i havent experienced this problem in any of the good cars which i driven including santro.Expected your action at the earlies

Sir/Madam,

On September 2007 i had bought Verna CRDI. In starting 9mnth i hadn’t face any problem from car, but after this my car performance gets detoriated.The car is not performing well as before, at 1800 rpm to 2000rpm car used to give a feeling of power which is not their now. I got checked my car at service station but have not feel any change in performance of my car. I had also made necessary changes as told 2 me at time of service like changing my oil filter but their is no change in performance.

The service stations personals are not able to detect the problem. I usually drive car on highways, earlier my car used to take 11sec to reach the speed of 100km/hr but now it takes nearly 30 sec. Making overtaking a very risky affair. The car is giving lot of black smoke when engine is raised. Kindly see this complaint as a serious matter.

Thanking You
Mr P.S Pandey
B-1/84-P, Ravindrapuri
Extension, Varanasi
Contact no.---
[protected]
[protected]

This is to bring to your notice that I have received very pathetic service in one of your service station L. A. Motors located at Godown – D, Nahur Road, Dalmiya Estate, Opp. P & T Colony, Mulund(W), Mumbai (Authorized Continental Hyundai Service Station) when my vehicle Santro Xing XL (MH03-AM 1067) was given for repairs after it had met a road accident on 16th March, 2009.

Firstly, I was given a very cold reception as the service center officials were not even ready to take my vehicle in for repairs as it was not insured with HDFC whom they had tie up with. They tried to guide me some other service station. I was just afraid that the situation of my vehicle would deteriorate further if I had driven it further if I drove it in the same condition as the engine was giving turning hot even on driving small distance. After repeated requests they admitted my vehicle under the condition that I will not get any cashless claim from insurance. They said that they will order the spare parts to be replaced from the Chennai plant which will take a week’s time. They gave an estimate of Rs.80, 300 as the total cost of repairs.

I repeatedly kept calling the service centre after a week’s time for the progress. Most of the time the call left unattended as the person looking after the repairs, Mr. Kunal was not available due to varied reasons. After deliberate attempts, I was informed that the spares had not yet arrived after three week’s time. Hence no work was started on my vehicle. I was asked to contact Mr. John of Continental Hyundai personally for quick delivery. After a week of repeated calls to him I got a confirmation from him that the required spares had been procured.

After another couple of weeks I was given a final date of 30th April, 2009. When I went to collect my vehicle I saw that the black plastic cover over the front dashboard just over the staring wheel was repeatedly scratched which gave a very dismal look to the vehicle. I brought the same to the notice of Mr. Kunal. He was very adamant at first and claimed that it was present previously. I told him that this thing is damaged in the workshop as this was not mentioned in the receipt when the vehicle was admitted. Moreover the whole dashboard plastic cover did not have any impression of a single scratch except this specific part. The vehicle merely one and half year old and the scratch gives a very bed look. Subsequently he agreed to my point but I had to bear the whole expense of this replacement if I wanted any kind of replacement. Furthermore, I showed him multiple minor scratches on the paint surface of the bonnet cover which he readily dismissed without even hearing me out.

After that when I asked him to at least show me the replaced parts he told me that he was unable to do so as these were internal parts and he will have to disassemble the car to even have a glance of them.

When I went ahead to make the payment, I calculated my liabilities as per the instructions given in the insurance booklet and Mr. Kunal’s statements. I found that there was a difference of around Rs.1500 between my calculation and the amount payable. It looked to me there are certain hidden charges which was not reflected in the bill. When I asked about the difference between the total of the bill amount and the amount to paid by me which was in higher side, he told me that there may be some difference between bill amount and amount payable which may be higher side. When I insisted why he is charging more, he indecently told some salvage charges which I will have to bear. But he could not give a proper justification. I failed to understand how the salvage charges is applicable. Then he said that he had other customers and could not attend to me just for couple of thousand rupees. He left the place without any word and told me to make the payment if I wanted to take the vehicle. I told him to reflect the salvage charges in the bill but he refused. He asked me to make the payment at that instant and told us that I will have to wait for one hour during lunch break if I did not make the payment instantly. I wanted to know if there is any other officer available to clarify the matter but he did not answer. I felt practically helpless and made excess payment and took my vehicle. To my dismay I saw my vehicle even not cleaned when I took delivery of the vehicle.

After a day or two I received a telephone call from Saujanya madam Tel. no[protected] of M/s Hyundai who wanted to know the quality of servicing done on my vehicle. I told the worst possible servicing done to my vehicle even the small Lord Ganesha idol supplied while I purchased from M/s Sharayu Hyundai, New Mumbai have been removed and not returned back. She requested to bring the vehicle to service station and promised that all the pending points will be attended. When I took the vehicle to service station, she directed to Mr. Prasant who did not attend anything except the stereo connection and the back side door liver but did not attend major points i.e. the badly scratched plastic cover of staring wheel and the mud guard of rear wheel. He informed Mr. Kunal is on leave and shall get it attended after discussing with him. Then I told Saujyanya madam but she expressed her helplessness. I was surprised and asked her why did she called me but she had no answer. I found that the Hyundai officials were acting under the mercy of M/s L.A. Motor.

I truly regret going to L.A. Motors, an authorized service centre of Hyundai as I have experienced that the local service center gives much more efficient services at much competent rates along with appropriate courtesy towards the customer. Their services are much more to the satisfaction of the customer and above all if they damage any spare by mistake they immediately give a replacement entirely at their cost.

Currently, I am evaluating my options to take legal action for resolution of my grievances.

I HAD BOUGHT HYUNDAI VERNA CRDI SX MODEL ON 20 NOV 2008 FROM AMRITSAR FROM KOSMO HYUNDAI.
FROM THE DAY ONE ONLY MY VEHICLE IS PULLING TOWARDS LEFT. I GOT IT CHECKED IN AMRITSAR, GURDASPUR AND DELHI BUT NO SERVICE CENTER IS ABLE TO DIAGNOSE THE PROBLEM.

THE ACTUAL PROBLEM IS HYUNDAI AS A COMPANY DOES NOT CARE FOR THE CUSTOMER'S REQUIREMENTS.THE SERVICE CENTER PEOPLE JUST MAKE THE CUSTOMERS WAIT AND THEY DO NOTHING THEN JUST HARRASE THEM.ESPECIALLY SAMARA HYUNDAI LOCATED AT B-18, MAYAPURI INDUSTRIAL AREA, PHASE-1, NEW DELHI-110064
I WIIL MOVE TO THE CONSUMER COURT FOR THE HARRASE MENT AND MY TIME WASTAGE

To,

The chief design group, i am owning the i10 magna kappa. I found the front bumper made from feeble plastic fiber and also the clip joints which are employed to fasten them with other parts are very poor.You can very well improve that by taking suitable feedback from me.

I am a design engineer who also had vast exprience in FRP car bodies. You can strengthen the

design by employing suitable metal fasteners to attach. I am in Bangalore.

I can participate with you if you invite me . My ph no[protected] or else contact me at

[protected]@yahoo.com

thanking u
Ramakrishna

Hi,
I have purchased santro car XL on Sept 1st 2007 (Chassis Number: MALAA51HR7M088624, Engine No:G4HG7M110948)

I have been facing lot of problems with my car right from beginning.. I have been facing problem of engine getting overheated. The car is done only 15000 Kms and is getting serviced at Authorized Hyundai service centre Noida regularly right from first service of car. The weird thing is that even Car service center guys could not anticipate the problem in three services done at centre until I actually faced the problem actually.

The head gasket was changed and I ended up in paying more than Rs. 10, 000 to rectify the problem. I have been told by the service centre guys that my car engine is about to crash. After driving for around 1000 Km, I found the engine oil level is getting reduced significantly. The Hyundai service center people are saying the engine needs overhauling and it will cost around 40, 000.

I am fed up with this Hyundai product and want replacement as soon as possible otherwise i have to rush to consumer court without any delay. Requesting you to look further and close the issue urgently.

I feel cheated and have vowed that will never ever buy a Hyundai car and shall dissuade people close to me from ever buying one.
I hope this does not go to deaf ears.


Regards,
Amit Khurana
Car Registration: HR26AM-6067
Chassis Number: MALAA51HR7M088624
Engine No: G4HG7M110948
Place of Registration: Gurgaon

DL 3CAL 7310

i gave my accent for repair to capital hyundai.ON 10TH OF DECEMBER.i was given an estimate of rs[protected] max after the insurance claim. Today its been more than 4 months and YOU are asking me to pay rs 1 lakh after claiming for insurance. They never informed me as to how many parts they have changed. they never took my consent and kept of changing the parts. They say that they claimed insurance for more than 3 lakh rs. i dnt understand as to why they didnt give my car in total loss..

I am from middle class family and i dont have so much money to pay. Mr khan gave my car for cng repair to a local person. I went to the showroom and saw that my automatic cng was converted in to a manual one. i asked him from where did he get it done. he told me from a local guy...how can he allow to touch a local guy my car without my permission. i think that he took out my parts. ratnesh told me that it will take 2 months for my car to get repaired but now its been more than 4 months...

.i dnt feel like going to consumer court and waste ur and my time...plz get this resolved. ..Mr khan has also done a fraud with me. i have been cheated. my parts have been changed without my permission. why was the car not given in total loss if it was so much damaged...i was tolD that everything including cng kit...engine is okay...but after 3 months i was told that cng is not fine..ENGINE HAS BEEN CHANGED...PETROL TANK HAS BEEN CHANGED..Everything has been changed in My car. This has been total frustarting for me as to why all the parts were changed without my connsent.

At last what happened is that I was called at the showroom by one of the persons from the asdmin department. He was begging in front of me to close this issue. the GM was depressed and was saying me sorry. what the hell should I do with this sorry. I have been cheated and will never forget this. They [censored]ed my car in each and every respect. At last They gave me a discounty of rs 35000 and gave me an apology letter as well and retuned my car to me. They wanted to save their image and so they just agve me the discount. I have been haraased by hyundai.


After the above mentioned issue was resolved and a settlement was done, i took my car but the cars battery was changed. A very old battery was put instead of the new one but no one wanted to take the responsibilty. I called the exide people and they informed me that the battery has been changed and an old battery has been put in. I had a talk with with kaushik who is the gm of capital hyundai but nothin was done from his end. capital hyundai didnt help me at all and the issue was not resolved. mr farooq who is the service manager also didnt help me in getting the battery changed. no one helped me out

AT last i went to hyundai motor plaza which is a company owned showroom and i met mr gurumurthi prasad who is the national manager of customer service. he was really very cooperative and helped me in resolving the issue and got me a new battery. I told him everything that capital hyundai did with me. he helped me and got my battery changed. the car was throughly checked up and i was informed that there is no problem with my car. I requested them again and again to check it properly and efficiently.

After two days a noise starts coming up from the engine and i went again today to hyundai motor plaza and they told me that a defective part has been put in. Mr ankur who is the manager told me that he will look into the issue. when my car has been repaired and i have paid so mch then why did capital hyundai replaced my parts. this shows that they have put a defective parts. I was told that my warranty wud remain intact but ankur sharma whoo is the customer care manager told me that it wud not. I am just waiting for y response from ankur who is manager with hyundai motor plaza. if my part is not changed and my car is not done...this time i willl surely go ahead and file a case. its been 5 months now and i have not got a fine working vehicle.

Atlast they changed my part. after 2 months my acr has again started stoppping in the middle of the road. I took the car to the HMP and they told me that altaernuator has not been working fine and it is due to the amplifier that I have put in. I confirmed them on the previous aoocassions as well that a amplifier is ther but it hasnot been connected and they told me that if it is not connected this will not cause any problem. Why the hell they didnt tell me that it can cause a problem. Again hyundai is harassing me. Now the car is again in HMP and they are asking for[protected] more. How much shud i pay the cost of the car is 540000 and I have already spent 3.50000 on it. Only the front was damaged and and I dont think that teh cost of the front will be more than 350000. They just dont want to cover me under warranty and that is the reason they have played this game with me. Can one wire disturb the alternuator. The thing is that they want to [censored] me financially and they are giving this stupid reasons. Every acr has system and aeven hyundai gives systems. Either this car is a defective piece or I have bveen cheated badly.

After every month something or the otehr is happening with my car. i have been ruined and I dont ahve more money to pay for this car, . Who will take the ownership of the car. whay after spending 350000, the battery was replaced, why was the fuel pump replaced...why is the problem with the alternuator. I will sue hyundai will all teh things that I have. i have completed all the papers and will not leave any stone unturned. I am from middle class and cant give hyundai anymore

what is hyundai doing at all..

is there no one senior who looks into all this??

what is the management doing...

I have been through a very bad experience with SANJAY HYUNDAI. My experience was very bad with the SALES team. The quality of people they have in their SALES team is so disgusting and they are so bad that I wont stand them in my future even if SANJAY HYUNDAI would sale his car on the half of the car cost. These guys are so arrogant with customer, and so do the showroom management. I THINK SANJAY HYUNDAI DOESN’T WANT TO CUSTOMER. I am surprised that how come COMPANY like HYUNDAI can have such dealer in their list.

I left the car for certain repairs to the AC mechanism. The same is delayed as some spare parts are not immediately available and the authorized service station has placed the order and they did not know when they would get the parts. The manufacturer is in Chennai and a customer in Chennai is unable to get the repairs rectified within a reasonable time and delay is due to non availability of the spare parts- what confidence would we get to continue the usage of the car. I have decided to dispose off the car once it is repaired even though I love that car for its mechanical performance and the smooth riding that I always enjoy.

Dear Sir, (Mr. R Mohandas Propriter HM Reay Road BOmbay)
I the undersigned Ms. Bakhtavver Italia purchased a Hyundai Getz from Hyundai Motor Plaza at Mahalakshmi on Dassera Oct 8th 2008.
And ever since I have been getting the car for servicing and free check up camps at your Reay Road workshop.
In course of such visits I have noticed many things missing from my car.
One being my bike key which was hooked to my car key. Noticed it missing the next day and called up Mr. Nikhil immediately.
Secondly Xerox copies of my car papers.
Thirdly my free service booklet.
All the above were brought to the notice of Mr. Nikhil who very kindly provided me with a duplicate service book.
But the story doesn’t end here.
Today when I was at the petrol pump filling fuel, I got the air checked in my tyres and since I am proceeding out of town over the week end I also asked the pump service guy to check the air in the Stephanie. To my dismay the brand new Stephaney tyre has been replaced by a punctured ruined tube dirty tyre. I was so aghast on seeing the state of the Stephanie cause in my 8 months o[censored]sage not once have I had a puncture in any of my tyres to replace it with the Stephanie tyre.
The same has been assuredly replaced by your work shop guys and I am not going to let this pass unless I am given a brand new tyre which I earlier had in the dickey of the car.
These are not things which you expect to get replaced and hence you don’t check at the time of delivery of the car.
I have heard many stories about parts being replaced whilst servicing the car but changing tyres takes the cake.
I work with UTV a media company and if this matter is not sorted I will take it up to the highest authority and if need be even publish this in papers.
I have also put this complain on line.
I would appreciate a prompt revert from your end and a hope of getting this sorted.

hi
this is tanveer from srinagar i owned a brand new i-10 car on 17 may 2008 and have followed every maintenance guide lines as suggested by the company but very soon after purchase i experienced problem of noise production in my car i have visted authorised service station of company at srinagar(k.c.hyundai bye pass road srinagar)number of times but failed to rectify the defect also ihave mailed my comlaint to company through internet but no response has been received so far.finally finding no other option i again approached to the said service station on 18/05/09 with a written complaint addressed to works manager and general manager of the said service station for rectification of problem and request them for delivery of vehicle only after rectification of problem but nothing has been done so far upto this day.i.e.21/05/09
in this concern it is very humbly requested to kindly guide through for necessary steps for justice as i have completed 17000kms with my new car never behaving like new one