Claimed

Hyundai Motor India Complaints & Reviews

1
Updated: Sep 17, 2025
Complaints 6650
Resolved
1019
Unresolved
5631
Contacts

File a complaint to Hyundai Motor India

Having problems with Hyundai Motor India?

File a complaint and get it resolved by Hyundai Motor India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Hyundai Motor India reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shreenandana
Apr 21, 2021
Report
Copy

Address: Balehonnur

Sir/Madam,
Complaint about MY Hyundai i20 elite Sports :

Vehicle No : KA18 Z 7017

Owner Name : Narayana M.

Vehicle run : 16300KM.

Complaint No 1 : Clutch plate Problem, Date : 28.09.2019.
Clutch plate and Clutch Master Cylinder replaced at Advaith Hyundai, Hassan, Karnataka.

Complaint no 2 : Clutch plate Problem, Date : 14.11.2019.
Clutch plate and Clutch Master Cylinder replaced at Kanchan Hyundai, Udupi, Karnataka

Complaint no 3 : Clutch Plate Problem Date : 19.04.2021.
Vehicle towed to Kanchan Hyundai, Udupi. Karnataka. Vehicle is there in the Show room..

I have purchased the vehicle in the year of 2019 March 29, with in 2 years my vehicle got replaced of clutch plate with master cylinder 2 times. My family was travelling in time of break of clutch plate. Also broken down in got section. 2nd time when we gone for Kanchan Hyundai, Udupi, they have given the promise that, the same problem will not repeat.
Now Dated : 19.04.2021 again the same problem happened for my vehicle, that also in got section, My family got struck in road and also in forest area. I have spent Rs.10000/- to reach my family to our destination. You have to compensate the amount. Brand new vehicle within 2 years this type of major issue, I decided that I don’t want the Vehicle, I need new vehicle to be replaced or else I will go for legal as well as put subject in media also

You can find the attachment for Confirmation of the issue.

If any clarification required for My Complaint cal me below Number
Mr. Manohar- [protected].

i can't attach the images of invoice and bills, give the email id i will send the same.

Regards.
Narayana. M..
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nid221
    Apr 21, 2021
    Report
    Copy

    Address: Portblair

    I have placed an order to buy Hyundai Verna and payed to token amount in first week of Feb. The dealer assured me that he would be providing the vehicle in time frame of 1.5-2 months. Till date I haven't received the vehicle. Since I am a defence officer, I am buying the vehicle through canteen. The manager was not even aware of the canteen procedure and instead of me confirming him about it he was unsure. Finally I spoke the canteen officer and he confirmed the manager that the custom only is supposed to place order.
    Now everything including canteen transactions have been done but still the manager is telling about furthermore procedure and delays. It seems he ain't aware of in vogue rules and wants to work in his own comfort & time zone.
    Also along with the vehicle the sales executive told me to provide the car Mats, mud flaps complementary to which he is denying completely. He told me to pay Rs 4780 for RTO inspection, and when I crossed checked, the cost for RTO was only 1400 rest he was silently charging for mud flaps & mats. Really Hyundai such incompetent & unprofessional staff. I am regretting my decision to buy car from your brand. I could have bought simply Tata.

    My car reg no is AN01R0911 &VIN Number
    MALC841GLMM271576
    Pls compensate & take apt action

    Regards
    Dy Comdt Nidhi Jaiswal
    [protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pardeepdaksh
      Apr 20, 2021
      Report
      Copy

      I have purchased Aura E on dated 13/04/21
      When j have booked this car dealer commit me they will give me 4000 corporate discount.
      But after purchasing dealer tottly denied and he said that you are not eligible for this discount.
      My question is : if I not eligible for this discount why you demanded my salary slip and office id Card, and why you mentioned on booked file corporate discount.

      Awaiting for your response.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Keyur jajal
        Apr 20, 2021
        Report
        Copy

        I Have purchased Hyundai venue car in the month of september, 2020. There is complain from the very first day. but service dealer said that there is problem in diesel because of not good quality of diesel. Now again the same situation we are facing when we have drive car in highway with a speed of 100 there is problem we are facing. we have given our car to service center at vapi (Divine Hyundai, Vapi) since 15 days but problem has not resolved and service manager said that give us 1 week of time we will replace the hardware part in diesel engine. After that he said that there is no warranty after fitting new hardware part in car.

        I am very disappointing about service and Hyundai is big brand, It is such a shameless thing. I will not recommend to others to buy specially Hyundai Venue basic model.

        I want total replacement.

        I need answer on urgent basis.

        Please look into the matter
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          joy anant
          Apr 19, 2021
          Report
          Copy

          Joy Lakra
          Attachments
          Tue, Apr 13, 3:45 PM (6 days ago)
          to [protected]@fairdealauto.co.in, [protected]@fairdealauto.co.in

          Hi, here Joy anant lakra from Adelhatu, Ranchi. Booking date 15/12/2020 for creta E crdi white/silver
          fairdeal hundai, kanke road, ranchi, jharkhand
          Waiting period 16 Weeks/ 112 days
          December-17 days
          January-. 31days
          February-. 28 days
          March-. 31 days
          19th April-. 19 days
          Total[protected] days
          So please deliver my car immediately as soon as possible.
          Attachments area
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            I
            inspector ar
            Apr 18, 2021
            Report
            Copy

            Address: Viluppuram

            Service not satisfied and will not rectified. My vehicle is always in the service center
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              anilgoyal
              from Mumbai, Maharashtra
              Apr 17, 2021
              Report
              Copy

              Address: Dealer - Roshan Motors Shyam nagar Jaipur

              I booked Creta on 31st Jan21 with commitment to deliver within a 2 month time period but after approx two & half months there is still no confirmation about delivery of vehicle.
              Now Dealer want extra money from me to deliver CAR and it is a favor to me. As per them I have to invest approx 40k INR extra for accessories and extended warranty.
              I received a call from Roshan Motors Shyam nagar JAipur (Raj.) that they have a Creta in Titan Grey colour and if I am ready to take Grey colour against my requirement of Black colour than they can give in Grey colour to me against my booking but I have to invest 40k INR extra for accessories and extended warranty and Manager Manju was pressurizing me against my wish If i will not invest she will allot this vehicle to other customer, As per her she is favouring me otherwise other dealers are taking more than 100k INR extra for accessories and shared some examples.
              I have been using Hyundai vehicles only since 2010, first Santro than I20 now I booked Creta.
              This is showing I made a mistake to book a Hyundai Vehicle where there is no value for the customer.
              First time this is my worst experience with Hyundai Team when I am requesting for delivery of a vehicle against two and half month old booking, but dealer wants more money instead of facilitating customers.

              Regards,
              Anil Goyal
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Tina raj Sardana
                Apr 16, 2021
                Report
                Copy

                I had booked breeza along time ago and given the amount Rs.5000. Due to some reason registration got cancelled and now company is not giving the amount back. I have been calling hyundai company located in indrapuram multiple times but they always said the cheaque is not yet assigned. I have been calling Ms. Anjali multiple times but she is not considering my issue properly. I want to go legal now and will file a case as the company is not providing the cheque. I have given application twice but they are not addressing my issue. The hyundai showroom is in Indrapuram, ghaziabad. To whom so ever it is concered please look into it asap.
                By mistake i wrote breeza. But the car was creta
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  Imayavarambankar
                  Apr 16, 2021
                  Report
                  Copy

                  Address: B2 101, Adroit DistrictS, No9 Thalambur main Road,Thalambur, chennai, 600130

                  Car :I10 RED, reg no TN 50 M 9868
                  Chass no: MALAM51CLDM427873
                  ENGINE : G4LADM040676
                  Name: Imayavaramban K
                  Phone : [protected], [protected]
                  E mail; [protected]@gmail.com
                  My car has clutch problem, i called V3 Hyundai service center Perungudi chennai, And my car was taken from service centre with service centre driver, on 08/04/2021. As per service centre record my car was entered 12.40pm, i was waiting for call for service i didn't get any call regarding what issues my car, than i called 5.40pm and i asked why you didn't call for my car issue, they replied our service engineer call for that, i said i don't do the any service please return, i got back my car without any service, So i complained to chennai regional chennai office, i didn't get any response from regional chennai office.
                  +2 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    samir1204
                    Apr 16, 2021
                    Report
                    Copy

                    Address: C/o Kamal Hyundai Shop No. 12B, 13A, 13B, GF, Plot No. 242, Hissa NO. 1m, Dhighe, Airoli, Navi Mumbai - 400 708

                    Complaint matters:
                    1)Delay in delivery of car constituting faulty commitment
                    2)Delivering different color car of what was actually offered and agreed
                    3)Ancillary services- Providing the insurance which was inappropriate and unreasonable Offered insurance of lesser value against money collected for costlier one
                    4) Delay in RTO Registration & Not even provided in spite of taking advance regarding the same and due to which we have faced Financial and Health issues incurring lacs of losses
                    5) Violation of my consumers rights and defaulting in the service offered by them
                    Case: I have booked Hyundai Creta SX(O) IVT at Kamal Hyundai, Alroli, Navi Mumbai, through its DSA Family Motors in Ahmedabad as on 30th January, 2021 who has provided me quote as under and committed that I will get Car within 7 days and White Car will be provided since car is ready with the Dealer. That is the reason being in Ahmedabad I have booked my Car with him.
                    The details of Quote provided is as under:
                    Sr. No. Particulars Amount (Rs.) Remarks
                    1 Ex Showroom Price 16, 48, 800 Kamal Hyundai
                    2 CRTM 1, 500 Kamal Hyundai
                    3 TCS @ 0.75% 12, 366 Kamal Hyundai
                    Total to Kamal Hyundai 16, 62, 666
                    4 Insurance 83, 472 Family Motors has asked me to pay him instead of Kamal Hyundai but in quotation Kamal Hyundai Insurance amount was mentioned since advance was paid to him for booking purpose
                    5 RTO 76, 226 Family Motors
                    6 Municipality Tax 31, 295 Family Motors
                    Total by Family Motors 190, 993

                    Discount Offered by Family Motors 21, 500 Family Motors to be payable to Family Motors 1, 69, 493. The copy of quote by the Family Motors team and also quote from Kamal Hyundai is attached herewith.
                    I have paid the payment through my personal account and Loan of Rs. 8, 00, 000/- from Union Bank of India, Khanpur Branch. All the payment has been made cleared on 4th February, 2021. And after making complete payment to Kamal Hyundai and also to Family Motors, the agent of Family Motors named Sumit Patel informed me that since there is a shortage of Supply of Car so you have to bear premium in Car and for that I will get Insurance of Rs. 39, 793/- only from TATA AIG instead of Insurance of Hyundai Company but I have to pay full amount for the same. It was a really shocking and clear case of Cheating by the Agent or Company that we were unable to understand but since every procedure has been completed and even the Bank has disbursed the Loan so we have to forego the same at that moment of time. Then family motors started to make commitments now and then for delivery of Car and then after various follow ups the car was finally delivered on 10th February, 2021. The Bank Payment receipt from Kamal Hyundai, Invoice Copy and Insurance Copy is attached herewith. After delivery of Car Family Motors have committed that RTO And Municipality Tax payment will be done within same day of receiving of Car, but again they have started to give Mental agony and harassment and not paid my taxes and when I made more than 150+ follow ups he was committing that he will pay taxes sometimes site is not working sometimes his person is outside and he will reimburse the amount but nothing work out. Out of total follow up they have ignored us and also made false commitments misusing our Money and making us harass. My whole team was trying to follow them up. Then when I have threaten him about police complaint he paid Rs. 1, 04, 000/- only on 26th February, 2021 instead of total money, and even I have to pay Penalty for late payment of Taxes and even have to bear Agent Charges also whereas my RTO agent manages to complete the work within 48 hours and hence in such a manner lot of Mental harassment and agony was made during this process.
                    Hyundai being one of the best Car Distributor Company in India and also MNC, one cannot expect such a poor service and looting of Money where more money is taken towards Insurance and less amount of Insurance is delivered to us.
                    Similarly, non delivering of service for eg. Delivering Car after a Week after making all the commitments and also not paying Taxes and also charging Rs. 6, 000/- as Driver Charges and utilizing money of Taxes for some personal use which they have collected on 5th February up to 26th February and we have to face Penalty and all other harassment.
                    We request you to reimburse me all the extra money collected from your Agent and also the amount of Penalty and agent charges including Rs. 10 lacs for mental harassment and wastage of time by the Company people and their agent.
                    Details of people are as under:
                    1. Hyundai Motors India Limited
                    2.Kamal Hyundai Shop No. 12B, 13A, 13B, GF, Plot No. 242, Hissa NO. 1m, Dhighe, Airoli, Navi Mumbai - 400 708
                    3. Family Motors - F1, Seventh Parisar, Off. Sarkhej-Gandhinagar Highway, Nr. Jaguar Showroom, Ahmedabad, Gujarat -382 481
                    Anand, Harish, Sumit Patel
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      L
                      lakshman vijrothu
                      Apr 16, 2021
                      Report
                      Copy

                      Address: Hyderabad
                      Website: www.kununited.com

                      I booked a car at Kun Hyundai Kondapur, Hyderabad branch paying the booing fee and they were so promising and confirming that they will deliver the car within waiting period which is 3 months. In between I trie to reach them and they are always changing the expectations and status from date to date. Finally I have completed 3 months and now they are saying and sending a message I may have to wait for 8 months. Very sour experience for my first dream car.
                      No proper response even after contacting the customer care for multiple times
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Bhavani kallem
                        Apr 15, 2021
                        Report
                        Copy

                        Address: Sri JayaLaxmi hyundai automotives Pvt LTD, 5-5-33/1/B,Moosapet Y junction, kukatpally, Hyderabad-072

                        We have booked the car CRETA E with booking NO:-KKP244/20-21 on 8-jan-2021.the vehicle delivery commitment date has been crossed and it almost 100 days.but still the vehicle has not alloted for us.and still there is no confirmation of vehicle allotment date.so please look into and check whether they are going to allot the vehicle immediately are we need to cancel the vehicle.

                        Thanq.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shrirang409
                          Apr 14, 2021
                          Report
                          Copy

                          Address: Ahmedabad

                          I have purchased creta 2020 model on 13/06/2020. After 10 days of purchase i have noticed that right side ORVM is shaking when the car is in neutral and at the same time left side ORVM has no issue of shaking or vibration. I told this issue to service center and they tried to tighter the nuts of ORVM to solve the issue but it still remains the same and then as per hyundai company’s instruction they have used washer to absorbe the vibration and to control the shakiness of the mirror. But the issue is not solved. They told me that the company said that there is no solution of it and all diesel creta has this issue with right side ORVM and petrol creta has issue of shaking in left side ORVM. This is the manufacturing defect and company has no solution for it then why company launched this product with errors. The interior fiber materials are so cheap that whenever you touch them they make plastic noise. And still i can’t get solution for the issue of Vibration and Shaking in right side ORVM. Customer purchases a car worth Rs 16 lakh and company can’t solve the customer’s problem and sales defective cars to the customers.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Jayesh Dang
                            Apr 14, 2021
                            Report
                            Copy

                            Address: VALSAD GUJARAT

                            I have booked i20 asta car red color at your dealer aakar motor valsad and booking payment done on dated 02/02/2021 and full payment done on 02/03/2021.
                            Details -
                            name - jayesh dhirubhai dang
                            product- all ne i20 asta 1.2 kappa ivt fiery red
                            receipt no- pr[protected]
                            customer id- c[protected]

                            i request you to kindly note that since long i have been waiting for delivery of my car from your dealer m/s aakar motors valsad atakpardi gujarat. But no responce from dealer till date.

                            Why so much delay for deliery of vehicle when i alreay paid full amount to your dealer before 45 days.

                            Its really very annoying to know that after commitment of various date from the delivery i am not getting proper responce from the dealer.

                            Please note my contact no [protected] and i am hoping quick and positive responce from hyundai cars.

                            Thanks with regards,
                            jayesh dang
                            valsad
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Millan patel
                              Apr 14, 2021
                              Report
                              Copy

                              Address: 07, samarpan residency, ratanpar, surendranagar. 363020

                              My name is milan dineshbhai patel and from surendranagar gujarat. I have i20 sports crdi 2017 model and its registered as a name of my father dineshbhai gopalbhai patel ( GJ 13 AB 7757 ). Every 10000 km my car serviced at hyundai service center. But as attached my car photos back side of the car and front side of the car water damage seen. Water damage is not an accidental problem it is a company fault and i requested you to registered compalin for water damage and also solved the problem of water damage and replaced the water damage part.
                              +6 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                ruchi doultani
                                Apr 13, 2021
                                Report
                                Copy

                                Address: Nanak bhawan bahadur singh circle nainwa road

                                Hi team,

                                I am buying i20 car from bundi rajsthan.
                                The dealer is charging for 3000 handling charges and as transport department the charges are illegal and should not be charged addition to ex - showrrom price kindly help to waive those charges.

                                Name- Ruchi
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mayur chudasama
                                  from Tarikere, Karnataka
                                  Apr 13, 2021
                                  Report
                                  Copy

                                  Address: Gandhidham, Kutch

                                  Sent car at hyundai authorized showroom where they provided poor services against charges paid. Issue is escalate to hyundai motors india ltd. But they not responding for ready reference attached feedback form. Further mail communication will be provided if needed.

                                  Rgds,
                                  Mayur
                                  [protected]
                                  Apr 13, 2021
                                  Updated by mayur chudasama
                                  Hyundai India Team,

                                  If you really bother about indian customers and Indian market then kindly improve your customer service and at least provide service against charges you taken as I don't see any intervention from Hyundai for any issue either related quality service or timely response to the customers.

                                  Not follow protocol first come first serve, based on relation and pressure priority given to others.

                                  Kindly check your track record and do the needful for improvement.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android
                                  From: mayur chudasama <[protected]@yahoo.co.in>
                                  Sent: Tuesday, April 6, 2021 9:07:11 PM
                                  To: BM HYUNDAI <[protected]@bmhyundai.net>
                                  Cc: Customer Care <[protected]@bmhyundai.net>; CRService <[protected]@hmil.net>; BM HYUNDAI <[protected]@bmhyundai.net>; [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Dear Mr. Hitarth,

                                  Thank you very much for support extended from you and your team.

                                  As you already aware that earlier we face same issue of quality service and wrong commitment. Now again same repeated means their may no chance of improvement further.

                                  Secondly you have mentioned that FOC washing; pls. Note you are not offer me FOC as I have already paid money, against which your team was unable/fail to provide service. So their is nothing complimentary.

                                  Also not no one were explained what kind of work done as well not received any confirmation/acceptance from me.

                                  Hope you understand the issue.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android

                                  From: BM HYUNDAI <[protected]@bmhyundai.net>
                                  Sent: Monday, April 5, 2021, 9:54 AM
                                  To: mayur chudasama
                                  Cc: Customer Care; CRService; BM HYUNDAI; [protected]@hmil.net; [protected]@hmil.net
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Dear sir

                                  Good morning...

                                  First of all we Regrate inconvenience caused to you. We valued your feedback.

                                  This is with reference to your complaint regarding delay in delivery & washing

                                  As we already clarified you that due to some circumstances washing was delayed. And for that we already given a FOC basis washing to you.

                                  Now we request you to kindly allow us to serve you in batter way in terms of washing service.

                                  We hope we have been clarified your concern so please do not have any apprehension for the same.

                                  For further queries or assistance please feel free to contact us on below mentioned details.

                                  Assuring you our best Service ahead
                                  ...

                                  Thanks & Regards,

                                  Hitarth Anjaria
                                  Mo:-[protected]
                                  Service manager
                                  BM HYUNDAI

                                  On Fri, Apr 2, 2021, 4:10 PM mayur chudasama <[protected]@yahoo.co.in> wrote:
                                  Apart from trailing mail, one more achievement of B M hyundai.

                                  Last time I was left my car under insurance at your showroom and getting reply that you can not ask for cleaning even your car at our showroom for more than 20 day as we have not charge money for cleaning.

                                  Now this time I have kept car under paid service and getting below poor response.

                                  Attached some proof for your reference. Not limited to this as unable to check detailing as time constraints.

                                  Poor color work, unsatisfactory response and poor quality service, irresponsible comments.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Image

                                  Image

                                  Image

                                  Image

                                  Image

                                  Image

                                  Get Outlook for Android

                                  From: Mayur Chudasama <[protected]@yahoo.co.in>
                                  Sent: Friday, December 18, 2020, 10:08 PM
                                  To: Customer Care
                                  Cc: [protected]@hmil.net; BM HYUNDAI; BM HYUNDAI; [protected]@hmil.net; [protected]@hmil.net
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Kindly stop sharing fake advertisement of customer service commitment; and look into the customer issue and resolve on time. If you are not able to do / stand on your commitment don't give.

                                  Also clearly mentioned at the time of selling that, once we sold we are not responsible for customer service.

                                  Rgds,

                                  Mayur Chudasama
                                  [protected]

                                  On Wednesday, 16 December, 2020, 06:32:42 pm IST, Mayur Chudasama <[protected]@yahoo.co.in> wrote:

                                  Hi Hyundai Customer Care,

                                  Based on you trailing mail today I have visited your showroom to resolve pending issue as mentioned below; as well as your commitment to resolve my issue during my next visit.

                                  This is with reference to your complaint regarding improper body paint work in your vehicle, we would like to clarify below things.
                                  1) Door moulding parts set which will be received by today evening, so request you to kindly visit our workshop and get it resolved. Not resolve as not available at your store.
                                  2) your complaint was about a stud problem which was not approved under insurance. We will resolve your issue in your next visit. Not resolve as not available at your store.
                                  3) one more of your query regarding paint quality, for that we discussed this with Mr jaydeep chauhan our bodyshop manager he will inspect it physically and provide his decision or support in your next visit. No One has attend this issue and still pending.
                                  4) your refund amount (amt-1956 ) check is ready; Received and thanks a lot to entire team for your best efforts.

                                  Now hope you will re-rating your services & commitment level.

                                  We hope we have been clarified about your concern. Still not Clarified. Please do not have any apprehension for the same.

                                  For any further query or assistance please feel free to contact us on below mentioned details. Glad if you could resolve current query.

                                  Assuring you our best service support at all times.

                                  Rgds,

                                  Mayur Chudasama

                                  On Monday, 30 November, 2020, 01:19:33 pm IST, Customer Care <[protected]@bmhyundai.net> wrote:

                                  Dear sir

                                  Greeting from BM Hyundai...

                                  This is with reference to your complaint regarding improper body paint work in your vehicle, we would like to clarify below things.
                                  1) Door moulding parts set which will be received by today evening, so request you to kindly visit our workshop and get it resolved.
                                  2) your complaint was about a stud problem which was not approved under insurance. We will resolve your issue in your next visit.
                                  3) one more of your query regarding paint quality, for that we discussed this with Mr jaydeep chauhan our bodyshop manager he will inspect it physically and provide his decision or support in your next visit.
                                  4) your refund amount (amt-1956 ) check is ready

                                  Now we request you to kindly visit our workshop in near future as per your suitability.

                                  We hope we have been clarified about your concern. Please do not have any apprehension for the same.

                                  For any further query or assistance please feel free to contact us on below mentioned details.

                                  Assuring you our best service support at all times.

                                  Thanks & Regards

                                  Bharti chavda
                                  Customer Care Manager
                                  Mobile No. :[protected]
                                  Email id : [protected]@bmhyundai.net
                                  B.Mangatram Hyundai
                                  Gandhidham
                                  (W3206)

                                  On Sat, Nov 28, 2020 at 10:58 PM Mayur Chudasama <[protected]@yahoo.co.in> wrote:
                                  Is their any system in Hyundai motor to respond customer & address customer issue.

                                  Rgds,

                                  Mayur Chudasama

                                  On Thursday, 26 November, 2020, 06:24:22 pm IST, mayur chudasama <[protected]@yahoo.co.in> wrote:

                                  Till date not getting proper response, very disappointed as no resolution and don't bothered about customer pain.

                                  Rgds,
                                  Mayur
                                  [protected]

                                  Get Outlook for Android
                                  From: mayur chudasama <[protected]@yahoo.co.in>
                                  Sent: Friday, November 20, 2020 5:16:48 PM
                                  To: Customer Care <[protected]@bmhyundai.net>; [protected]@hmil.net <[protected]@hmil.net>
                                  Cc: [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Waiting for your reply to address my complain...

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android

                                  From: mayur chudasama <[protected]@yahoo.co.in>
                                  Sent: Thursday, November 19, 2020 1:49:17 PM
                                  To: Customer Care <[protected]@bmhyundai.net>
                                  Cc: [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Till date not received any response, experience worst services as not getting resolution on helpline no. As well as from representative on call.

                                  Behavior of representative on call may have to heard on your recording and then decide further.

                                  Hope to receive response...

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android

                                  From: Mayur Chudasama <[protected]@yahoo.co.in>
                                  Sent: Tuesday 17 November 2020, 12:28 PM
                                  To: Customer Care
                                  Cc: [protected]@hmil.net
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Dear Ma'am,

                                  This is with reference to trailing mail; I have received my vehicle on 13th Nov 2020 after repair. I am not satisfied with resolution provided by Hyundai and team also same is discussed with you over call. Pls. note below points from my end.

                                  1) When ask for noticeable color difference your team confirm that your vehicle is Old and we are doing color work based on only specify color code provided by hyundai hence you always find color difference and their is no visible uniformity is possible.
                                  2) RH side Front door slight hard and facing difficulties in glass button.
                                  3) RH (Driver) side both Moulding strips are not provided when ask your representative said this are additional accessories and not the part of repair; pls. note when I was drop my vehicle they clearly mentioned that repair will be done by approval and as per policy terms and whatever extra cost will be charged additionally.

                                  But when they hand over vehicle they didn't complete proper work and hand over vehicle me with One side moulding strips and one side without.
                                  4) Same as point 3 not fixed door scuff, (Also return me only one old door scuff & one moulding).
                                  5) Cleaning was in worst condition and when ask they tell me we have not charged any amount for cleaning / washing hence you can not ask us for cleaned vehicle.
                                  6) Salvage + file + consumable charge is paid Rs. 5000/- but not getting any clarification for what items and how much they cut salvage charges.
                                  7) Also towing charges Rs. 12000/- paid by my self and I have already produced payment bill.
                                  8) Wind wiser water not filled and by mistake I was run once wiper without water which create more scratch on Wind Shield and facing difficulties to drive in night hours.
                                  9) Damage lock nut for LH side front wheel not replaced.

                                  Kindly look into the matter and confirm for further course of action.

                                  One major worst things from "Hyundai Motor India Ltd." even after raising complain till date I have not received any acknowledge mail or call from Hyundai or not showing any interest to resolve customer issue.

                                  Hope for resolution and improvement for future.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  On Friday, 13 November, 2020, 03:38:37 pm IST, mayur chudasama <[protected]@yahoo.co.in> wrote:

                                  Dear Ma'am,

                                  Requesting you to confirm the status.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android

                                  From: mayur chudasama <[protected]@yahoo.co.in>
                                  Sent: Saturday 7 November 2020, 8:56 AM
                                  To: Customer Care
                                  Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)

                                  Dear Ma'am,

                                  Thank you for your response at the time of Visit your showroom and happy to know that at last your team has started my Vehicle work after 17:30hrs of 06.11.2020. with available parts; as I was visited yesterday and left from your showroom till time nothing was done with my Vehicle and my Vehicle is in same condition when I was drop at your showroom on 12.10.2020(photos are attached)Image

                                  Image

                                  Image

                                  .

                                  Hope now you people are stand on your commitment and I will get my Vehicle on time.

                                  Rgds,
                                  Mayur Chudasama
                                  [protected]

                                  Get Outlook for Android

                                  From: Customer Care <[protected]@bmhyundai.net>
                                  Sent: Friday, November 6, 2020 7:04:41 PM
                                  To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
                                  Subject: Complaint vide ref no: 1-[protected] (Clarification Letter)


                                  Dear sir,

                                  This is with Reference to your Complaint no. 1-[protected] regarding Hyundai Grand i10 bearing Reg no. GJ12CP5928.

                                  We receive your complaint regarding delay for vehicle repair related issues. We regret the inconvenience caused to you. This is with reference to your vehicle. We would like to clarify that currently your vehicle is in the workshop for accidental repair. Parts which are available at the workshop, We have already started the work. Your vehicle parts which are in order will be received by 9th november 2020. As per today's conversation with the Bodyshop Manager and Parts Manager we will try our best to deliver your vehicle before Diwali. We hope we have been clarified about your concern. Please do not have any apprehension for the same.

                                  For any further query or assistance please feel free to contact us.

                                  Assuring you our best service support at all times.

                                  Thanks & Regards
                                  Bhumi Singh
                                  Customer Relationship Manager
                                  Mobile No. : [protected]
                                  Email id : [protected]@bmhyundai.net
                                  B.Mangatram Hyundai
                                  Gandhidham
                                  (W3206)
                                  Apr 27, 2021
                                  Updated by mayur chudasama
                                  Till date no update/response from Hyundai
                                  May 28, 2021
                                  Updated by mayur chudasama
                                  No response/update on complain till date
                                  No response/update till date
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    Chackravarthi
                                    Apr 12, 2021
                                    Report
                                    Copy

                                    I purchased Hyundai Aura from FPL Hyundai (Vadapalani, Chennai)
                                    TN10 BL 7923 and took delivery of it on 17-Dec-2020.
                                    The Car mileage is very poor both in city and highway.
                                    I took it to the Service centre in Koyambedu and there they did the mileage test. On an open stretch in 5th gear the car returned only 13 KMPL. I filled the tank with 36 litres and the car returned only 11 KMPL in city driving and that too mostly free roads due to the current pandemic. The one touch window lock was also not working when they delivered the car.

                                    Please provide a resolution or take back this defectiv product. It has created a huge hole in my pocket. I have spent over Rs.10000 in Petrol for just 2000 Kms.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      Burchodi
                                      Apr 10, 2021
                                      Report
                                      Copy

                                      Address: Patidoi verela

                                      Sir, I ve purchased my car on date 20th of jan 2021 .From krishna Hyundai Tezpur..Model i20 asta ...Due to some technical issue..I could not re set the blue link connection.How ever I already discused with your blue link customer care service. They suggest me to plz visit ur showroom n ask ur technical engr to re set it..again..n after that u ll be able to connect ur bluelink n also I visited there twice.But unfortunately its almost 2 and half months passed ..They r yet to give any confirmation about bluelink connectivity..Thats why I m luking forward to settling this matter amicably.. Thnks regards Debasish Ranjan Adhikari...
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        J
                                        Jaydeep Choubisa
                                        Apr 10, 2021
                                        Report
                                        Copy

                                        Address: Udaipur

                                        Dear sir
                                        i am dayalal choubisa my car no. Rj12 ca8158 . My car on warranty period but your company not covered on warranty . Why not .
                                        Please sir my car on warranty period covered request .

                                        Form
                                        dayalal choubisa
                                        mob. [protected]
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit