Apr 13, 2021
Updated by mayur chudasama Hyundai India Team,
If you really bother about indian customers and Indian market then kindly improve your customer service and at least provide service against charges you taken as I don't see any intervention from Hyundai for any issue either related quality service or timely response to the customers.
Not follow protocol first come first serve, based on relation and pressure priority given to others.
Kindly check your track record and do the needful for improvement.
Rgds,
Mayur Chudasama
[protected]
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From: mayur chudasama <[protected]@yahoo.co.in>
Sent: Tuesday, April 6, 2021 9:07:11 PM
To: BM HYUNDAI <[protected]@bmhyundai.net>
Cc: Customer Care <[protected]@bmhyundai.net>; CRService <[protected]@hmil.net>; BM HYUNDAI <[protected]@bmhyundai.net>; [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Dear Mr. Hitarth,
Thank you very much for support extended from you and your team.
As you already aware that earlier we face same issue of quality service and wrong commitment. Now again same repeated means their may no chance of improvement further.
Secondly you have mentioned that FOC washing; pls. Note you are not offer me FOC as I have already paid money, against which your team was unable/fail to provide service. So their is nothing complimentary.
Also not no one were explained what kind of work done as well not received any confirmation/acceptance from me.
Hope you understand the issue.
Rgds,
Mayur Chudasama
[protected]
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From: BM HYUNDAI <[protected]@bmhyundai.net>
Sent: Monday, April 5, 2021, 9:54 AM
To: mayur chudasama
Cc: Customer Care; CRService; BM HYUNDAI; [protected]@hmil.net; [protected]@hmil.net
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Dear sir
Good morning...
First of all we Regrate inconvenience caused to you. We valued your feedback.
This is with reference to your complaint regarding delay in delivery & washing
As we already clarified you that due to some circumstances washing was delayed. And for that we already given a FOC basis washing to you.
Now we request you to kindly allow us to serve you in batter way in terms of washing service.
We hope we have been clarified your concern so please do not have any apprehension for the same.
For further queries or assistance please feel free to contact us on below mentioned details.
Assuring you our best Service ahead
...
Thanks & Regards,
Hitarth Anjaria
Mo:-[protected]
Service manager
BM HYUNDAI
On Fri, Apr 2, 2021, 4:10 PM mayur chudasama <[protected]@yahoo.co.in> wrote:
Apart from trailing mail, one more achievement of B M hyundai.
Last time I was left my car under insurance at your showroom and getting reply that you can not ask for cleaning even your car at our showroom for more than 20 day as we have not charge money for cleaning.
Now this time I have kept car under paid service and getting below poor response.
Attached some proof for your reference. Not limited to this as unable to check detailing as time constraints.
Poor color work, unsatisfactory response and poor quality service, irresponsible comments.
Rgds,
Mayur Chudasama
[protected]
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From: Mayur Chudasama <[protected]@yahoo.co.in>
Sent: Friday, December 18, 2020, 10:08 PM
To: Customer Care
Cc: [protected]@hmil.net; BM HYUNDAI; BM HYUNDAI; [protected]@hmil.net; [protected]@hmil.net
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Kindly stop sharing fake advertisement of customer service commitment; and look into the customer issue and resolve on time. If you are not able to do / stand on your commitment don't give.
Also clearly mentioned at the time of selling that, once we sold we are not responsible for customer service.
Rgds,
Mayur Chudasama
[protected]
On Wednesday, 16 December, 2020, 06:32:42 pm IST, Mayur Chudasama <[protected]@yahoo.co.in> wrote:
Hi Hyundai Customer Care,
Based on you trailing mail today I have visited your showroom to resolve pending issue as mentioned below; as well as your commitment to resolve my issue during my next visit.
This is with reference to your complaint regarding improper body paint work in your vehicle, we would like to clarify below things.
1) Door moulding parts set which will be received by today evening, so request you to kindly visit our workshop and get it resolved. Not resolve as not available at your store.
2) your complaint was about a stud problem which was not approved under insurance. We will resolve your issue in your next visit. Not resolve as not available at your store.
3) one more of your query regarding paint quality, for that we discussed this with Mr jaydeep chauhan our bodyshop manager he will inspect it physically and provide his decision or support in your next visit. No One has attend this issue and still pending.
4) your refund amount (amt-1956 ) check is ready; Received and thanks a lot to entire team for your best efforts.
Now hope you will re-rating your services & commitment level.
We hope we have been clarified about your concern. Still not Clarified. Please do not have any apprehension for the same.
For any further query or assistance please feel free to contact us on below mentioned details. Glad if you could resolve current query.
Assuring you our best service support at all times.
Rgds,
Mayur Chudasama
On Monday, 30 November, 2020, 01:19:33 pm IST, Customer Care <[protected]@bmhyundai.net> wrote:
Dear sir
Greeting from BM Hyundai...
This is with reference to your complaint regarding improper body paint work in your vehicle, we would like to clarify below things.
1) Door moulding parts set which will be received by today evening, so request you to kindly visit our workshop and get it resolved.
2) your complaint was about a stud problem which was not approved under insurance. We will resolve your issue in your next visit.
3) one more of your query regarding paint quality, for that we discussed this with Mr jaydeep chauhan our bodyshop manager he will inspect it physically and provide his decision or support in your next visit.
4) your refund amount (amt-1956 ) check is ready
Now we request you to kindly visit our workshop in near future as per your suitability.
We hope we have been clarified about your concern. Please do not have any apprehension for the same.
For any further query or assistance please feel free to contact us on below mentioned details.
Assuring you our best service support at all times.
Thanks & Regards
Bharti chavda
Customer Care Manager
Mobile No. :[protected]
Email id : [protected]@bmhyundai.net
B.Mangatram Hyundai
Gandhidham
(W3206)
On Sat, Nov 28, 2020 at 10:58 PM Mayur Chudasama <[protected]@yahoo.co.in> wrote:
Is their any system in Hyundai motor to respond customer & address customer issue.
Rgds,
Mayur Chudasama
On Thursday, 26 November, 2020, 06:24:22 pm IST, mayur chudasama <[protected]@yahoo.co.in> wrote:
Till date not getting proper response, very disappointed as no resolution and don't bothered about customer pain.
Rgds,
Mayur
[protected]
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From: mayur chudasama <[protected]@yahoo.co.in>
Sent: Friday, November 20, 2020 5:16:48 PM
To: Customer Care <[protected]@bmhyundai.net>; [protected]@hmil.net <[protected]@hmil.net>
Cc: [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Waiting for your reply to address my complain...
Rgds,
Mayur Chudasama
[protected]
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From: mayur chudasama <[protected]@yahoo.co.in>
Sent: Thursday, November 19, 2020 1:49:17 PM
To: Customer Care <[protected]@bmhyundai.net>
Cc: [protected]@hmil.net <[protected]@hmil.net>; [protected]@hmil.net <[protected]@hmil.net>
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Till date not received any response, experience worst services as not getting resolution on helpline no. As well as from representative on call.
Behavior of representative on call may have to heard on your recording and then decide further.
Hope to receive response...
Rgds,
Mayur Chudasama
[protected]
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From: Mayur Chudasama <[protected]@yahoo.co.in>
Sent: Tuesday 17 November 2020, 12:28 PM
To: Customer Care
Cc: [protected]@hmil.net
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Dear Ma'am,
This is with reference to trailing mail; I have received my vehicle on 13th Nov 2020 after repair. I am not satisfied with resolution provided by Hyundai and team also same is discussed with you over call. Pls. note below points from my end.
1) When ask for noticeable color difference your team confirm that your vehicle is Old and we are doing color work based on only specify color code provided by hyundai hence you always find color difference and their is no visible uniformity is possible.
2) RH side Front door slight hard and facing difficulties in glass button.
3) RH (Driver) side both Moulding strips are not provided when ask your representative said this are additional accessories and not the part of repair; pls. note when I was drop my vehicle they clearly mentioned that repair will be done by approval and as per policy terms and whatever extra cost will be charged additionally.
But when they hand over vehicle they didn't complete proper work and hand over vehicle me with One side moulding strips and one side without.
4) Same as point 3 not fixed door scuff, (Also return me only one old door scuff & one moulding).
5) Cleaning was in worst condition and when ask they tell me we have not charged any amount for cleaning / washing hence you can not ask us for cleaned vehicle.
6) Salvage + file + consumable charge is paid Rs. 5000/- but not getting any clarification for what items and how much they cut salvage charges.
7) Also towing charges Rs. 12000/- paid by my self and I have already produced payment bill.
8) Wind wiser water not filled and by mistake I was run once wiper without water which create more scratch on Wind Shield and facing difficulties to drive in night hours.
9) Damage lock nut for LH side front wheel not replaced.
Kindly look into the matter and confirm for further course of action.
One major worst things from "Hyundai Motor India Ltd." even after raising complain till date I have not received any acknowledge mail or call from Hyundai or not showing any interest to resolve customer issue.
Hope for resolution and improvement for future.
Rgds,
Mayur Chudasama
[protected]
On Friday, 13 November, 2020, 03:38:37 pm IST, mayur chudasama <[protected]@yahoo.co.in> wrote:
Dear Ma'am,
Requesting you to confirm the status.
Rgds,
Mayur Chudasama
[protected]
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From: mayur chudasama <[protected]@yahoo.co.in>
Sent: Saturday 7 November 2020, 8:56 AM
To: Customer Care
Subject: Re: Complaint vide ref no: 1-[protected] (Clarification Letter)
Dear Ma'am,
Thank you for your response at the time of Visit your showroom and happy to know that at last your team has started my Vehicle work after 17:30hrs of 06.11.2020. with available parts; as I was visited yesterday and left from your showroom till time nothing was done with my Vehicle and my Vehicle is in same condition when I was drop at your showroom on 12.10.2020(photos are attached)Image
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Hope now you people are stand on your commitment and I will get my Vehicle on time.
Rgds,
Mayur Chudasama
[protected]
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From: Customer Care <[protected]@bmhyundai.net>
Sent: Friday, November 6, 2020 7:04:41 PM
To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: Complaint vide ref no: 1-[protected] (Clarification Letter)
Dear sir,
This is with Reference to your Complaint no. 1-[protected] regarding Hyundai Grand i10 bearing Reg no. GJ12CP5928.
We receive your complaint regarding delay for vehicle repair related issues. We regret the inconvenience caused to you. This is with reference to your vehicle. We would like to clarify that currently your vehicle is in the workshop for accidental repair. Parts which are available at the workshop, We have already started the work. Your vehicle parts which are in order will be received by 9th november 2020. As per today's conversation with the Bodyshop Manager and Parts Manager we will try our best to deliver your vehicle before Diwali. We hope we have been clarified about your concern. Please do not have any apprehension for the same.
For any further query or assistance please feel free to contact us.
Assuring you our best service support at all times.
Thanks & Regards
Bhumi Singh
Customer Relationship Manager
Mobile No. : [protected]
Email id : [protected]@bmhyundai.net
B.Mangatram Hyundai
Gandhidham
(W3206)
