I-ON Complaints & Reviews

The customer service is so worst that I would never recommend anyone to use the service.

They force you to use fibre optic connection to avoid frequent connection.
after that, the frequent disconnection happens and once you call to the customer care, you have to listen to their advertising for very long time more than an hour and listen the irritating "All our agents are busy right not, please wait while we transfer...

There is always upgrade in plans i have notice no constant plans there are providing without prior notice .Every month there are increasing by 50 to 100 rupees and they have no ans for this no proper guidance on call too, in call center there are very abusive on call, employee name parshuram (15.17pm) call time date 1-4-2019

my plan is of 8mbps for 450rs and ion is forcing me to upgrade my plan this happens every month i am...

The customer service is very pathetic. First of all they call you to confirm the issue and then after that they don't bother to look into the issue. No technician visit, no call attendance. We have no other option than to wait. And when the renewal time is close they call numerous times just to irritate you.
Los light being red is the frequent issue in ion which disconnect the wifi with no network.

If you guys really...

It has been the 3rd day no technician has come to fix my connection problem i have complained regarding this many times this happens 4-5 times every month am tired of the trash service. When i finaly got in contact with the technician he told he will come by 5 pm and that was 2 days ago and no i have been trying since that time to call him and his phone is turned off i dont know how they provide any kind of service do they not even have 1...

It is such a use less service. Wnt provide router no customer services. Thry always try to irritate customer as much they can.in a month we have changed router twice and thrice where they have suggested. But still we are facing same issue. Today when we complaint in customer care they have send a person mr sachin from kamothe. He said again its router problem do whatever you want we cnt help you out unless and until you bring new one. Such...

I have a connection with i-on broadband in sion chunabhatti from 3yrs. Last 7 to 8 months we are facing hard time with this service. They plan they charge is for 28 days but the service they provide is only for 26 days. Some or the other reason, they will disconnect the service stating line is cut or we are working or something like it. We call the customer care we get just one response that we will raise a issue and it will get solved asap....

Sub: inconsistent, un-courteous service and poor management, customer id: deepanalavade

This is with reference to online complaints / ticket no’s –[protected]oct-2018), ticket no :[protected]oct-2018), ticket no:[protected]oct-2018) and telecom with the local manager mr. Sagar joshi,
Within half an hour of resolution the internet services are again getting disconnected, when i called the local manager to complain...

We stay in lodha amara, kolshet thane, maharashtra.

For wifi services ion is charging rs.2600/3 months., which is way higher than ions rate outside our society. Why there is a different rate being charged for us?

All residents now have decided to move to jio or mtnl. But still we would like to know why ion is charging 20, 000/ year for wifi services???

Thanks,
Sara...

Response continue...Finally I got connected to Kuldeep and I kept requesting him to transfer the call to Karthik but he refused to talk Kuldeep said he has escalated the call and the escalation team he was so sturbon he didn't transfer the call. There is no call from the technician since 4 days..The customer service is really bad.ION customer service is very bad pathetic they don't know how to value a customer very bad and disgrace full.br...

It been more that year and every month there is problem with internet connectivity. And if you complaint they are least bothered to solve the issue. Specially dombivali sankeshwar branch. They work as per there convenience. If the internet goes off after 7pm then u have to wait till next morning 11am or after that also when they have mood to get it fixed. U complaint any where, branch, online, customer care, any portal no one is bothered....

The quality of service is horrible. Internet disconnects every 1-2 days and you need to call customer care and follow up incessantly. They do not give you the number of local technician and hence th technicians visit are never completed.
Today their technician visted to change normal wire to fiber optic cable (Claimimg it would resolve all disconnecting and no internet issues) and unwired the old connection saying as it has to be removed...

I am using i-on internet broadband for about 2 yeras now. The services are not good as i have to call at least 5 -6 times every month for getting a proper service. I was sceptical about recharging my account because i was fed up of the poor service but i had to recharge it due to some emergency. I recharged on 8th september 2018 and since the time i recharge i was not able to connect to the internet. I complained about internet not working...

Ion broadband is the most pathetic internet service provider in maharashtra, i have taken the plan of 30 mbps yearly plan and have not been able to receive speed of more than 8-10 mbps ever, my netflix buffers... Neither does my gaming work. None of the executives after multiple complaints have been able to resolve anything and no one now picks up the calls. No one comes to my place to rectify. They use trail and error method to rectify things....

I have really suffered a lot. I am mentally disturbed. I can't even work now because of no internet. Ion is just connecting internet temporarily. And every day there is no internet how i am complaining each and every day. I have to call the customer care everyday to inform there is no internet and then only they say there is some technical problem every day... I have no internet connection u till unless i call them and give complaint..br...

Hi,

I have registered a complaint about my internet connection on 13 August and the service providers is not Reay to give the service for me till today 17 August. I have called them and I have visited the branch office but they will tell within half an hour they will come and now 5 days over no one company and check...

From the day one on the connection I'm facing problem with ion internet connection, every...

Dear sir,

Ref:- ashwin _merchant. Reg. Mobile no [protected]

Sub:- complain for installation for extra charges

I would like to inform you that in month of december i had shifted from khoper khairene, sect-19a to khoper khairane, sect-10. And made a request for the same. Your technician man came and did the wiring and took 300/- rs. And informed me that you need to install modem for faiber line...

I have to call the customer care everyday to inform there is no internet and then only they say there is some technical problem every day... I have no internet connection u till unless i call them and give complaint..
Name shankar jangam
Number [protected].
I have really suffered a lot. I am mentally disturbed. I can't even work now because of no internet. Ion is just connecting internet temporarily. And every day there...

I am facing frequently connectivity issue. every time I am complying & register complain. My complaint closed by service provider in their system with out solve the issue. Yesterday I faced repeated issue on complain # TKT1573341. Complaint date was 1st August 2018. Complaint closed on 3rd August with resolve issue. Kindly take necessary action on service provider....

My internet connection not working from last 15 days. Not attending complain from service provider. Complain # TKT 1543587, TKT1536753 & TKT 1538363. Very poor responses from customer service. This is happing 2-3 time very month. I called so many tome to customer care, not positive reply from customer service. In addition, local service provider is not lifting any phone calls if they lift the call then puting on hold when i am asking local...

My net is not working since last 5 days.
They disconnected my net on 24th july without any prior intimation and forcing me to buy their new device to continue the services and for the better quality while i am well satisfied without that device. I logged so many complaints on their customer care but of no use as they close the complaint without solution and even without calling us. Their customer care executive are so irritating...