I-ON Complaints & Reviews

This is related to a complaint I lodged on 14th of September.. the net is not working since 14th and have been following up since then. No action taken yet! While other devices in the neighboring area is resolved already my device is still not connected! The complaint it still pending.. absolute pathetic service provided by you guys. This happens every month.. half of the months there are connectivity issues. The technicians Ur customer service care providers assure of coming and checking never actually come! Will have to discontinue the membership if this issue still pertains.. hopef the issue is solved at the earliest!

I took new broadband connection from ion for 6 months. I paid whole money at a time for these 6 months. Then the issue comes up after 10 days of connection. I called so many times to customer care. Every time they are creating new ticket, but none of the tickets are not resolved. Technicians, customer care whole team is very negligent on customer issues. Please take action on these kind of cheaters[ion] who is eating innocent public money.

Dear Sir,

I have purchased 1 year internet plan from I-On Broadbrand (contact No. [protected])
Username: gv_madhusudan
Last 5 months I have been facing problem of slow browsing speed. I have put complain many times but each time I have been told by the net provider that the govt. has stopped this plan and hence you are getting slow browsing speed and if I want better speed I should upgrade. Please note that I have purchased 1 year internet plan after the test demo by the net provider on my devices. I expect that the net provider should provide the same browsing speed throughout the plan.

I am in MIT manipal and ion provides internet here I have been complaining about my lan not working for past a month and they Everytime say you conpalin has been registered and when I call they say no complain on your name has been registered
When the semester started they said the wire is cut so it will take whole of August to repair so I said nothing but now it's September 15 and no one has come till now and I am tired of complaining against them this is too much now
Take action ION

Internet doesn't work in the morning and evening time... When i call the customer care they disconnect the line.. And when kept on calling my call was answered after 5.25 sec. On top of that when asked why is the issue being on a regular basis an agent from vashi, sec-14 customer care tells, "aisa hi hoga thode din ke liye, thoda adjust kro" i mean which company tells treat's their customers like this... Gonna switch to you broadband which is gmfar better than you guys... Pathetic service...

I am not able to reset the internet banking password through the atm link that is provided. Every time i try, it shows error..

Also i have requested to send login id and password through post several times which i have still not got..

When will sbi improve its functioning.. Its so irritating to deal..

My account number is : [protected]
Kindly provide me new login id and passwork or atleast correct the error on your website..

My name is Snehal Thakur. I am using i-on internet services since 1 and a half year. For the month of june i started getting frequent discontinuation in internet services. I raised complain on 20th june 2016 and that got resolved on 30th june 2016 and for that too I followed up every day. I did not receive any positive response on my complain however I got pathetic customer service who are not ready to help consumer. I was given fake promises every day. I requested for a call back that i got after 4 days. That was too frustrating. Afterwards on 2nd july 2016 i faced new issue and that too took 3 days to resolve resulting into mental igony. And now i came to know that they have degraded my plan from 1mbps to 512mbps without any information. I want compensation for mental tourture. Please revert to [protected]@gmail.com for more information.

I am using broadband service by ION. Dvois is the parent company. On 12 March 2016 two payments were made of 1144 each as one was showing unsuccessful. But later both the payments were accepted and when i called the customer care they said they will refund me one of the payment. I have been calling the customer care almost 4 times a week. All i get is a promise that i will get a refund or extend one months service. But that does not happen. I have also mailed to the customer care email but did not receive any response.

My self anwar ansari. I had taken a connection of i-on wireless axs company before 3 month now the problem is my connection is not working from last 8 days. I had complaint from last 5 days to the consent company person but i am not getting a proper reply. Every time i call them they always say my technician will be there to solve your problem. Till now date no body has come to solve the problem and they are talking to rude to me and making so much excuses. I had warned them i will take a legal action about your company then also there is not a person coming to solve my problem.
Its my humble request to you please look after my matter and help me out.

D-vois SSV Broadband: Lousy customer service - no internet since 3 days and every time one calls the call center - it takes at least 4 mins for some person (unhelpful and lacking common sense) to come on line. After 4 calls (over 3 days) when I was promised that they would send the Technician; there still is no resolution and no technician! The promptness you show in cutting off the internet before the 1 month expires, is nowhere to be seen in dealing with the patchy and absolutely hapless internet connection. A disaster is how one can term this. I'd rather call this 'Devious and Devoid of customer interests' instead of 'D-vois'... Ladies and gentlemen please opt for a better service provider!

User ID : mohammedwazeemn
registered mob no: [protected]

sir
Above mentioned are my used id and reg number, I have requested the ion customer care on 18th of march 2016, to shift my connection from Vashi to Ulwe, as i have shifted my house from vashi to ulwe. They promised me in a day or two their executive will come over here to set the cable and configure the connection. everyday since i used to call them to get the status of my request, they used to say the agent would come over tge next day. till today (may 1st 2016) no one came here to set the connection. when ever i call the customer care, i get a msg once after the call i hung up that the issue gas been rectified.
i had made calls for more than 150 rupees to customer care even then the issue werent resolved.
i have recharged my account on 15th, but since i have shifted and they have not transfered the connection these 15 days i got it wasted.
due to this i missed a job opertunity.

I have got internet services provided by i-on (Fka dvois ssv) both at my home & office buts service is very really bad.

All of a sudden internet gets disconnected everyday. Even though their engineer attends the problem, it becomes very frustrating to call them every now and then to register a complaint. Also, engineer never comes on time.

Their tele[hone no. Is[protected] at vashi.

My id with them is aniruddha.[protected]@gmail.com

Their e-mail id is [protected]@i-on.In

Through this complaint, i would request i-on to give a permanent solution for the problem.

Regards

Aniruddha sapkal

Claim

Rbi of india
To:
Undisclosed-recipients:;
Rbi-online.Transfer.[protected]@hotmail.com

[protected]:30


From: rbi of india


The reserve bank of india electronic transfer dept, 6, sansad marg
Janpath, new delhi, h.O. 110001,
New delhi
Our ref: cub/hog/oxd1/2015
Payment file: rbi/id1033/2015/2016
Payment amount: 4.Crore, 92.Lakhs = 500, 000 gbps
Reserve bank of india official compensation payment notification
Dear beneficiary:
The foreign exchange transfer department (Rbi) hereby bring to your attention of the payment of your deposited fund here in the rbi, you were listed as a beneficiary in the recent schedule for payment of (Five hundred thousand great british pounds {â£500, 000.00gbp) the past edition email/sms award incurred by the british government, which is yet unclaimed up-till date due to some circumstance.

According to your file record; your payment is categorized as: contract type: lottery/inheritance/undelivered lottery fund/the reserve bank of india (Rbi) governor, dr raghuramrajan and ban kin-moon secretary-general of the united nations met with the tax committee on finance rbi mumbai/delhi branch. Regarding unclaimed funds which have been due for a long run, at the end of the meeting (Rbi) governor, dr raghuramrajan mandate all unclaimed funds to be released back to the beneficiary stating that it is an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations. Therefore, we are writing this email to inform you that (Five hundred thousand great british pounds {â£500, 000.00gbp)= (4croer 92lakhs india rupees) will be release to you in your name immediately, as it was committed by (Rbi) governor. And also be notice that your 17, 500rs will be arrange immediately for your conversion, exchange and transfer charge only no deducting of money in your wining prize

Also reconfirm your details- for crediting. Please you are advised to fill the form below and send it immediately to our transfer department through email below for verification and prompt collection. Contact transfer manager in charges of foreign exchange transfer department contact person: mr. George even’s
Send your details to this email: rbi-online.Transfer.[protected]@hotmail.com
1. Full names: name:
2. Residential address:
3. Mobile number:
4. Occupation:
5. Sex:
6. Age:
7. Country:
8. Marital status:
9. Passport size photo: / scan copy id proof
10. E-mail id:
11. Bank name:
12. A/c no:
13. A/c holders name:
14. Bank branch:
15. Bank swift or ifsc code; send your details to this email: rbi-online.Transfer.[protected]@hotmail.com
Note: (4croer 92lakhs india rupees) will be transfer directly to your bank account immediately we receive your filled details. Also be informed that the assigned british representative to supervise the transfer of your fund from the reserve bank is in the person of: (Britishdiplomat) mr marc muna. He will supervise the transfer and all the documents will be sent to you by courier immediately the transfer of your fund is completed to your bank account.

Reserve bank of india (Central bank).
Contact transfer department
Email: rbi-online.Transfer.[protected]@hotmail.com
Accept my hearty congratulations once again!â and make sure you reply to this email:
Reply to email via: rbi-online.Transfer.[protected]@hotmail.com
Contact transfer department

Sir;
Have I-On DVois {SSV }, broadband services; just upgraded to 10 Mbps Unlimited (no fair usage); since 4th of March;
Paid full year advance of Rs 11, 640/-.
Receiving speeds of only 1-2 Mbps with a few peaks of little higher,
Have taken more than 200 continuous readings, & made several complaints written & by phone.
NO RESULT
Here are 300+ results
================
http://www.speedtest.net/results.php?sh=7dbb81f9233569b1c42e13eeee113074&ria=0

I received a mail from cashunit r.b.i-online.[protected]@hotmail.com sent to my email id advocate.[protected]@gmail.com containing a letter stating to receive an unclaimed amount and submission of personal information. Now if the mail using the name of RBI is fake then my request to the RBI authority to take step against the unknown sender. Hence it is very unfortunate that some one send mail in the name of RBI and RBI has no security policy to prevent this type of mailing system which is spoiling the honest and goodwill of RBI. please response to my complain.

Good morning, The customer service provided by this company is extremely poor. Mr. Gurujeet Singh from the Nerul office is completely useless and disrespectful. I have been using the internet service provided by SSV for a couple of years now but there is no proper customer service provided by the nerul office. It has been more than 4 weeks the wifi at my home is not working. Even after several complaints and paying the bill for this month there is no response from the company. The toll free number given is just for the sake of providing a number to fool the customers. I'm done with requesting and now I demand a response from the executives in Nerul office to get my problem with the internet solved. Pronit Chatterjee

Sir, We are sorry to inform you that we had applied for a Internet facility of your company in last month, but due to some problems the Internet connection is cut-off because of which we are unable to do our work. We are very much frustrated with all these daily disconnection and giving a call to your call centre and all these hazards. so we hereby request you to please refund our money as we are fed up with all these daily routine . Thanks Meena B.Agarwal

On 23rd May 2014 have paid 600/- monthly charges for unlimited internet service for 30 days and got internet connection from "i-on wireless axs" company, Navi Mumbai. and also paid 500 for installation charges. Company person promised me to provide 30 days unlimited internet service. But they did not provide service for all 30 days. Many times there were connection problems so that internet was not working. For that month total 4-5 days it was not working. Now after 30 days that is on 22nd Jun 2014 they disconnected the connection and asking me to pay for further service. I am asking refund to them for that 4 days on which they did not provide any service. But they refused to refund my money. They lied to me and cheated me. They did not even reply to my e-mail. For that complete month I faced lot of problems and mental harassment because of this company. I want your help for justice sir, please help me sir. I don't know how to approach this situation. How to ask them my money. Kindly requesting you to reply. Regards, Manas Janjiral [protected] Koparkhairne, Navi Mumbai-400709

On 26th Jun 2014, I purchased wifi router from I-ON company for Rs. 1500/-, who is providing Internet services through cable in our area, is not providing Bill for same purchase. Requested them, but executives of company informed that we never provide the bills for same kind of purchase. Since Company is mention for 3 years warranty period for this router . We need a Bill to secure the warranty period. Need your intervention for the compliant .

These guys are not returning me my money that I have already paid to them from my credit card. Also when I give them a call they are making fake promises that they would give me a call back but they are never calling me back. Also its more than a month now and I have given so many calls to them but they never tried to help me out. I have even shared my credit card statement with them but they are not listening to me at all. Apart from that its really frustrating when there advisor manish walia gives wrong information . There advisor manish walia advised me to got to the consumenr court if I am facing any issues with them. So I am registering a complaint here. They do not want to give my money back I think. Due to all this I am facing mental harassment. Increased Mobile Bills as I HAVE GIVEN SO MANY CALLS TO THEM I am also Felling dis-respectful due to manish walia as he was very rude also I am feeling cheated as they promised a call back but never have one