I-ON Complaints & Reviews

My user id bharatghogale
Internet is not working from yesterday evening. ION is giving worst service in Lonavala. Poor service in Lonavala. I suggest everyone not to use internet service from ION...

My name is laxman kurmanna jakleti, i am the user of i-on internet and my user i'd is r1d_505.

Please note that recently, i have made payment on 28.03.2020 of amount ₹449/- transaction no.4680421.

I am writing this mail, i made payment but my connection is not renewed last 29days.

I already raised ticket 10 to 15 times, mailed to rekha gupta and complaint to i on customer care & manager [protected],...

Aadil raval
18:17 (53 minutes ago)
To customer, customercare

Hi,
My registered number is [protected].

On saturday (April 18), my internet stopped working and later that day, i saw that the modem's los light is red. I raised a ticket later that day to notify the issue and the ticket was marked as resolved even though the internet didn't started working.

I called ion support...

Dear Team,

My name is Ninad Joshi
My user Id is gem_ninad12

My internet was not working since yesterday evening.

I have raised the ticket for the same.
Ticket No: TKT3438178

Also send an email to the support team at [protected]@i-on.in

But the issue is not resolved.

Then today morning i have again contact to my service provider and...

Had registered complaint 4 hours ago
No one is receiving customer care number
Technician is not coming to check
Wifi is not working
Red light in los
I am doing work from home please help as soon as possible urgently
The contact person is not at all bothered and has kept the phone off
Trying to connect since long
Can i get the technician contact number...

During such an intense situation (Covid-19) our management has advised us to work from home and in the middle of the meeting internet service goes down and the important call meeting gets disconnected and i am not able to do any further office work due to their internet service i face the loss and my productivity goes down and i loose the credits in my career. Due to this internet service i am facing lot of issues because everytime their...

Dear sir
I need to change the password on my domestic ion connection.
I tried to contact your local representative mr. Rohit shintre.2/3 times i requested him on his mobile number. He said either he himself will come or send somebody.
Since one month i am trying but till today no body turned out to me till today.
Can my problem will be solved?
Please confirm
Regards...

I have internet connection from ion. From last 4 days internet connection not working. I called local office ion office in chandivali mhada colony and registered the compliant. Compliant was register and lady told she will send someone. Next i called them again as no one was send. 1st they told compliant was not register but after agrument they agreed and again told they will send someone. But not again. I am continuously following with them...

I purchased ion broadband service few days back. I bought a plan of 150 mbps but they are giving only 60 mbps speed. Initially they told it eill increase
But it didn't. Even after giving numerous complaints, they are closing complaint without rectifying issue. Still my speed is 50 mbps. Other service providers give atleast 90% of promised speed. But ion not even giving 50%.
Really poor service. Looting the customer. My contact...

Ion internet going worst day by day. When i took a connection for 3 month's it's working fine and then after i renew my plan and internet stops every day at the same time that is 11 am to 4 pm. And it goes on for nearly 15 days. I put a complaint through an app and when i called them then they haven't even received my call and after they received i explained my problem to them so he told me our man will come and resolve your problem. br...

If there is any other word than bad and worse experience then that would be better for ion. # service and bad customer care support.
1. They charge 500rs for 28days in those 28 days half of the days you will face wire or connection problems.
2. Then after problem arrived they will ask concern person to look for it then that person will come according to his time till that time customer will wait and warm his # on the bed waiting...

No matter how many times i raise a complaint the internet issue lives. I have subscribed for 40 gbps unlimited plan but all i get is 15-25 gpbs.. All they have to say is "there is a problem with your router" how many routers are we suppose to change.. Ion just don't have the potential to deliver. Also they close the complaint ticket without even resolving the issue. I've been with them for couple of years now.. Will change to some other provider.....

Hi, i have been facing issues such as slow and intermittently working internet. i'm an active stock trader and have literally lost 1000s due to ions mediocre internet service. the connection disconnects every couple of minutes and the complaints get closed without being attended to. the speed is pathetic and even the cable connector crimping is done unprofesionally causing incessant disconnections resulting in monetary losses for the buisnesses...

Dear Team,
This is to inform and bring into your notice that I have registered for a new connection a month ago.
My ID was generated successfully, but later no connection is done till date.
I have escalated this issue several times to customer care and central office and been taking follow everyday but no response.
Look into the matter on priority or wale I will go to consumer forum with this kind of pathetic...

Dear ion team,

I have never seen such pathetic service from any of my service providers. Your team is inefficient and irresponsible. The complaint is taken but customer service is not botthered to ask whether the customer is satisfied or not. Just of the sake of taking complaint, complaint is taken.

I have paid the amount for the whole 1 year and i do not want to continue any more. I have repeatedly complaining...

I have subscribed 100mbps plan and the internet sometimes work and sometime doesnot work.. Why this # happen.. And also wehn the internet works the speed is slow.. I got around 30mbps download speed.. Why i on why? Why would recharge 100mbps? Should not i recharge 30mbps plan with less money?? I just wasted my money with i on.. If the issue won't fix i will leave i on brodband.. Just waste of money.. Whn i call my isp provider of santipur...

I complained them and raised a ticket through their app and personally visited the office twice too. They said they will send a technician but he is not yet come. Such incidents have occurred in the past too. They have a very poor service. They have customer call support which is useless because you have to be lucky for them to pick up your call. Please look into the matter asap.
Please do the needful......

I complained them and raised a ticket through their app and personally visited the office twice too. They said they will send a technician but he is not yet come. Such incidents have occurred in the past too. They have a very poor service. They have customer call support which is useless because you have to be lucky for them to pick up your call. Please look into the matter asap.
Please do the needful....

I have lodge Complaint yesterday afternoon and that too after holding the line for 30 minutes.
My complaint is booked yesterday TKT2561521 and it's almost 30 hours and no attention has been given to me and I am loosing my work because of your in competent technical support.
If you can't manage this type of business why the hell you are harassing client like me.
If it's possible from your side it's OK or otherwise close...

I have taken a plan for 3 months 50mbps. Paid all the amount in advance.. whenever i try to use internet it is never working. Los light is always red. I put a complain everyday in the morning and it is rectified after 2-3 days. And again after 1-2 days it stops working. No one is here to help. Kindly help me het a solution to this problem. I am wasting on time and money. Not able to use the internet ever. Been a month, internet never works...