I-ON Complaints & Reviews

My internet connection not working from last 7 days. Not attending complain from service provider. Complain # TKT 1549048 & TKT 1549025. Very poor responses from customer service. This is happing 2-3 time very month. I called so many tome to customer care, not positive reply from customer service. In addition, local service provider is not lifting any phone call....

Taking New Internet Connection in Commercial building by Ion as advised and convinced by Ion Team .They even provided performance reference by other clients in our building, After Repeated Calls and Offers we agreed.
The same client who has also taken the same plan connection said i refereed you and he will get 1 month fee wave off.
We said OK.Ion Technical team inspected our Place informed us to get the Router ready for new...

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court . Thanks!
UMA

REF...

Worst service ever i have found with a broadband service there technician doest even come to check the problem and just closes the complaint on his own decision. they never give the proper speed. I have to go to there office and force there technician to come and check the problem with my homes internet every single time no matter how many complaint i do on there customer service line it doesnt matter to them. They always give excuse that...

It was my worst decision to choose ion from siddhi broadband, gharonda, ghansoli, new mumbai. I started with ion on last week of may 2018. For the month of june 2018, i hardly used internet for 10 days and remaining days i was facing internet disconnection issue.

As i renewed the pack of 620/- in next month, for 1 day it was worked and again it got disconnected for 3 days and service provider fixed the issue on 4th day and...

Id. Faizan113

I have a 20mbps yearly paid plan and my internet fibre connexction is not working since 2 days. Local office staff of kausa mumbra dont receve calls for complaints even i[censored] call on for 150 times. Third days after call8ng for 22 times they picked the call and sent technician who doesnt has manner to speak. His works after coming... Kya hua q mare ja rahe the. 2 din se hi sirf line band h na. Sabar karne nai hota...

मी एक I-on Internet चा ग्राहक आहे. मी आपल्याकडील internet ची सुविधा 05.03.2017 रोजी सुरू केली. माझे घर Airoli, sector20 मध्ये आहे. मी internet चा वापर करण्यासाठी सुविधा चालू करतांना एक router Rs.1000/- जमा करून rent basis वर घेतले...

Very upset with ion/ dvois compay. My internet has been down since yesterday. Called customer service multiple times but no sucess. They promise that they will send someone since yesterday but no one has come yet. Today when i called and asked for a supervisor or someone at higher support, i was told that sunday no supervisor works... Hahaha, are they serious!!!
I won't recommend anyone to buy ion internet.
Local techs say that...

I m fed up ION service. It feels that my hard earned money is wasted. 80% of the time the internet is not working. I have raised at least 20 tickets and called multiple times but no response. It is a pathetic service. Please refund my money its a big loss for me.When I wanted to shift from one place to another they did it after 10 days. Despite the payment i could not use the service for 10 days. The local operators were very polite when...

Have upgrade my internet speed from 4 to 20 mbps and once it got upgraded the internet service become slow and not even providing 1 mbps of service.

Worst internet please do not take it even if given for free...

Ticket numbers are raised almost every day still no response it better that we dont have such facility so called as optic fibre... Were there is no consistency...

Dear team,
I stay near nerul west.
Without any prior notice they have disconnected my internet.
It's been 4 to 5 days we are facing problem of no internet in our place and there is no proper response from any of your person.
Firstly they are imposing us to pay 500 rs without any of our fault and saying that it's mandatory and we have to pay.
Secondly when we are agreeing to the terms n condition nobody...

When the call gets connected to any agent, they pretend that they cannot hear our voice and disconnects the call.
You guys disconnect the service exactly on 30days, but in between these duration, you dont provide the services for atleast 2-3 days, these is very ridiculous. Kindly provide better service or i will be force to end up with you. Biggest mistake to choose u guys instead of airtel connection. Fix it asap...

I am very disappointed to say that ion is the worst when it comes to customer service because of the below points.
1. Ivr doesn't recognize the registered number.
2. When the call gets connected to any agent, 9 out of 10 agents pretends that they cannot hear our voice and disconnects the call.
3. No manager is available in any given point to talk to.
4. Agents disconnects the call after placing the call on hold.br...

One of the worst internet service provider. Every time facing internet connection problem but these problem are lease bothered about this. They don't seem to solve the problem. Even their customer service is also worst. I had spoke to many cse agent they never transferred the call to their seniors and don't trust their commitments. I had spoke to varsha she should be trained how to speak with an customer and then after 1 week again there...

Madam/sir,
Some times speed became very slow.. The network is disconnected in mostly night hours and authomatically became functional in next day. We registered the complaint and resolved the issue without visit of any engineer here. You can verify the complaint registered till installation of connectivity.

We think that such disconnection issues is raised by the person who came here for installation of modem first...

To one broadband,
After i changed my local broadband service to your one broadband that was my worsted decision paid your guy on saturday 17 feb 2018 abhishek tiwari - [protected] in name of planet eshop cable he said sir we will get the installation done on 19 feb 2018 monday
Just after installation your internet service stopped working 9.30 pm then called your executive he fixed the problem and internet started working form...

From morning 6.00 am till evening 8.00pm I didn't have internat connection on dated 20.02.2018. Even after repetitive CALL TO customer service team it was not solved. Every time customer service team is telling they will resolve within 10 min. it is a back end issue and they will resolve it in urgent basis. Till afternoon when i didn't receive internet connectivity, I asked for the extension of my due date of recharge due to internet...

From day 1 we have taken the connection, the internet connection drops off and can only be rectified by the technician physically visiting the site. This problem is there every time whenever we connect and if its day time the technician can resolve it. But after 7.00 pm when i am back from office and wanted to login the connection is never there and i couldn't join or take the calls from home. This is hindering my office work. Whenever i...

We have a broadband called i-on which gives us net through a isp called lavanya they provide us very bad connection that if you subscribe for 10 mbps they give only 1-2 mbps download speed and this is not any one day, this is every day and when we call them they reply rudely and dont even come to repair if there is any repair and even if they come it will be like a day or two after
So please i request you to take action against these...

This is related to a complaint I lodged on 14th of September.. the net is not working since 14th and have been following up since then. No action taken yet! While other devices in the neighboring area is resolved already my device is still not connected! The complaint it still pending.. absolute pathetic service provided by you guys. This happens every month.. half of the months there are connectivity issues. The technicians Ur customer service...