I-ON Complaints & Reviews

Internet is not working since last 5 day due to that my work is hamper I got warning letter from office to resolve the issue on priority

Aug 5, 2021

Complaint marked as Resolved

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I-ON Customer Care

from Mumbai, Maharashtra

May 22, 2021

Verified Support

Hi Mohit, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Ion

Past four days my internet is not working

Aug 5, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

May 20, 2021

Verified Support

Hi User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Ulwe, Navi Mumbai

I have raised complaint on 8 may 2021. Since then I have raised many complaints, called local office many times but no one is addressed my internet issue. Last 10 day there is no internet access despite raising multiple complaints and calls. No one visited to check the problem.
I am unable to work due to this. Please help resolving this issue.

Aug 12, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

May 20, 2021

I-ON Customer Care's response Hi Santosh, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Sai nivas room no. 12

Not having range to WiFi from 2-3 days. So kindly considered my complaint and convey as early as possible

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

May 20, 2021

Verified Support

Hi Mansi, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Elite enclave , D 1001 , sector 10 , Kharghar , Navi Mumbai 410210

From last 2 days my router is showing red light, tomorrow morning your technician come and check lane cable he saying your cable need to change. He said he will come back with cable at 3 pm then he never came back. Kindly help me out.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

May 10, 2021

Verified Support

Hi Lakhani, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: HAL TOWNSHIP, Nashik

No internet connection from 14th Apr 2021 onwards. After repeated complaints and communication, neither connection is restored nor money is refunded.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

May 8, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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I-ON Customer Care

from Mumbai, Maharashtra

May 10, 2021

Verified Support

Hi, we're sorry to hear you had such a bad experience with I-ON. We'd like to help and get this sorted. Could you confirm sharing your details via DM ?

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Address: Thane mumbra

Yesterday evening my router is showing red light, today morning your technician come and check lane cable he saying your cable is damaged because your main source coming from another building, now some maintenance work in this building from here my cable is damaged Your technician has said that you will have to pay only then it will start.
If the problem is not from me, why should I pay
Ion service is very very bad no any response for your site

+1 photos

Aug 6, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

I-ON Customer Care's response Hi Saqlain, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

Verified Support

May 06, 2021

I-ON Customer Care's response Hi Saqlain, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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I have I-ON Fiber connection at Nerul Navi Mumbai. There have been frequent disconnection issues and the solution time is also very high. Also contacting local office doesn't help. The customer care number provided is not been attended. I want a refund of my payment of the remaining amount. I had recharged for 3 months and its still less than one month.

Aug 12, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Concord paradise apartment btm 1t stage maruthi nagal bangalore - 29

Wifi is not working since 2 weaks

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Rudra ansh, b_wing_205, sector_48, seawood, navi mumbai, plot no_1

There is no network in ion wifi third dot is not coming

+1 photos

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Apr 23, 2021

Updated by Ranereshma There is no network in ion wifi and the network router third dot is not coming.

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I-ON Customer Care

Apr 25, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: B-1 Aryashakti , Rambaug Lane, Kalyan West

Hi,

Mr. Rahul took my router today @1PM he told me he will configure and deliver the same by 3PM. till no response from any one from I-ON.

I work from home. today's day is wasted and also internet is not working.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 18, 2021

Verified Support

Hi Manoj, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Since we purchased there is no single week in which we had to complain two three time.
user id sheetal_26. I want refund

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

Apr 15, 2021

Verified Support

Hi Sheetal, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Nl.5 23 10 sector 3 nerul navi mumbai

My wifi showing los signal.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 14, 2021

Verified Support

Hi Pramod, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 14, 2021

Verified Support

Hi, we're sorry to hear you had such a bad experience with I-ON. We'd like to help and get this sorted. Could you confirm sharing your details via DM ?

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Address: A 603 millennium park sector 25

There was an net issue since afternoon please fix it as soon as possible because I have missed classes and test and there only 12 day left for my boards

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 12, 2021

Verified Support

Hi Swati, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: APOLO C.H.S, ROOM NO-1, E-13, SECTOR-25, JUINAGAR

Yesterday only we have changed the internet pack and today we are facing internet fluctuations issues, we are not getting good speed in our bedroom. Previously we were getting good speed in bedroom

Please fix the issue today itself

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 11, 2021

Verified Support

Hi Rushikesh, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: APOLO C.H.S, ROOM NO-1, E-13, SECTOR-25, JUINAGAR

I am living in juinagar, navimumbai
My pack is about to end today itself and i want to renew my pack, but any customer care is not available to listen to me.
Request you to please contact me
PHONE NO. 91-[protected]

Aug 12, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

I-ON Customer Care's response Hi Rushikesh, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Downloading speed of wifi is too slow and my plan is of 15 mbps pr i am not even able to get a speed above 1 mbps so kindly take a note on it.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 11, 2021

Verified Support

Hi Punit, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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I-ON Customer Care

Apr 11, 2021

Verified Support

Hi Punit, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Garden Villas, Vijyanagar

Our internet connection is not working properly since 2 days now we are calling the service guy he is not attending the calls even "Chethan from sales Teams is not responding properly if this is the case please cancel our connection we can find better service provider

"Worst Service Ever "

User ID : ION_02661

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Apr 11, 2021

Verified Support

Hi Kavana, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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While taking new connection they said to pay 4900rupees for 6 months connection and they set the broadband and with out router. The plan of 6months is 2944. so now i want discontinue to services, but they even not responding properly whether refund is there or not, I dont know even they refund half of amount or not

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

Mar 21, 2021

Verified Support

Hi, we're sorry to hear you had such a bad experience with I-ON. We'd like to help and get this sorted. Could you confirm sharing your details via DM ?

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Address: Mira road East Thane - 401107

Hello,

It's not request at all now. It's high time because I'm completely fade with your internet connection and service. Daily I have suffered with worst net speed. I couldn't even download or upload file approx 10 to 15mb at a stretch. So I just want to disconnect this internet because you just charge for it but never ever give atleast half of the actual plans speed which I have taken. So just resolve the speed issue till my plan expiry or else return my money back now.

Aug 7, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

Mar 21, 2021

Verified Support

HI, we're sorry to hear you had such a bad experience with I-ON. We'd like to help and get this sorted. Could you confirm sharing your details via DM ?

I-ON Complaints & Reviews

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I-ON reviews & complaints page 6

Internet not working since last 5 day

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Internet not working for past several days

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No internet

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Range issue

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WIFI issue is still not resolved

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No internet from 14th April to till date

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Wifi is not working since last 2days

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Frequent disconnection issues and Customer care number not attended

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Wifi is not working

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No network

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Router Connection

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Very Very bad internet service and very very bad response

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Wifi not working since evening.

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Network issues

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Internet fluctuations and not getting proper range of internet after renew of pack

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Renew of package

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Internet speed

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Bad Service - Internet is Down since 2 days

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Not responding whether the refund is available or not

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Worst internet speed and service as always.

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