iBall Complaints & Reviews

Hi I bought an iBall bluetooth speaker on flipkart. The speaker's battery dies out in less than 30 minutes; however, it is suppose to last 2:30 hours. When I registered a compalint on Flipkart, they said I should visit iBall's service centre. I went to the service centre. At the service centre, I was told, they do not service products sold via Flipkart. I again lodged a compalint to Flipkart but they again asked me to visit iBall's service centre. I have called iBall's customer care[protected]/[protected]/[protected] severally but they do not have time to attend to customers. Seller on Flipkart: Camtronics Trading Company Order No: OD[protected] I request immediate action. Thanks !

I have contacted to your customer care center & they gave me i ball service center address . I visited same.They told me the above fault & for that, as per their requirement i have to kept my mobile for 8 to 10 days for replacing the same.this to much.When we purchased online any product from you we have in mind assurance that the product we get must have quality checked & tested O.K.
Within week of purchased i was not well to not able to contact you.If we have to contacted to your side & purchased company side so many times for manufacturing defect of mobile, we will be think about to purchased online from your company.
Do the needful at the earliest possible.
Regards,
Yogesh Vyas
Mob:+91 [protected]
Order No. of faulty iball mobile purchased: [protected]
Doket No:[protected]

Respected sir my name is swapnil shivalkar...I had submited led in lamingiton service center this is my document no [protected] my serial number of led 21224gt06232 i had submited this led in service center...This led getting vision problem...And after 3hrs 4hrs it is getting heating...And it is not getting rotating ...As i given this led in service center... My led was pick up by mr. Vijay lamingiton senior most person...He has given me receipt and kept that product with himself...No he his telling led is ok and today i had called on office number [protected]...He has picked my call...I had asked are u vijay...He replied me in loudly and arrogant language...Ha bol na kai zhala...It shows that iball has worst service desk ...Not even has manner to speak indirectly with customer...How could they speak in front of others.. I m requesting to iball ...Plz give me replacement of my product ...Because i can"t accept faulty product which i had submited in service center and i m requesting to iball company plz take severe action on mr.Vijay who insulting consumer ...Not even have manner to speak indirectly with customer through phone... Plz take strick action on mr.Vijay ...And iball company not giving replacement under warran

I bought a Slide Series 7" Tablet from iBall last year in May'14. My tablet's screen is crashed and when I approached their Customer Care (M/s Best IT world (India) Pvt. Ltd.) at Vadodara and to their Mumbai centre they are not responding with availability of screen since last month nor they are confirming by when it will be available. What should I do now with my tablet which I purcahsed with my hard earned money (Rs. 11000) and unable to use it now only because of iBall's issues. How can they respond with such poor answered to their customers? I need immediate resolution to it otherwise I will file a complaint at much higher level.

Sir, My Mobile(I-Ball Spelendor2.4e black + red)purchased on dt:09.05.2015 at our local Bata More shop –Batanagar, after purchase the set i am not happy with this, because always problem start that time day by day problem mention below :--- 1/ Sometime stop the set(when call switch off the set) 2/ Battery backup is very poor(maximum 1 day charge in continue) 3/ key pad is not proper functioning Then the set 1st.time for servicing your centre at ‘’Best It World(India)Pvt. Ltd. G.C. Avenue –Kolkata Address :42A, Chittaranjan Avenue ., 2nd Fllor, Near Yogayog Bhawan Kolkata -700012 After that i received my set almost 15 to 21 day’s latter from your service centre & from that running almost ok, but suddenly it again same problem arise as previously 2nd.time problem is below :-- 1/ after call, not it cut end the call, its a device problem 2/ not function any key of the mobile during calling ---- Then I am submit once again of your same service centre(same as above address) Against Document no: [protected] Documents DT: 25.08.2015 Tme: 1.19.03 P.M. Iball Service centre (18005 G.C. Aveneue - kolkata) So, till date:30.09.2015 i am not receive my set from your service centre, i am shock that your service is so poor that is, i am call at least 3 to 4 times in between of your centre, but result is ‘’0’’ from the date of purchase i am not happy with my I-Ball set ----- So, i request you please arrange may set as early as possible for my best use during coming Puja season Regards’ Ashok Karmakar North Jogtala, P. O+ P. S :Maheshtala Kolkata -700141 Mob :[protected]

Respected sir- i bought this product in margao goa[protected] .and after 3 month this product are not working and i went the varanasi sarvice center before 4 month at this time not given any responce me ...one time given me a delevery but not same product...any product given me i'll not take it...pl''s help me sir my mobile no-[protected] and my [protected]@gmail.com

I buy iball slide 3G6095-Q700, tab, on snap deal online booking. 15 days working good, now tab switched of now it is not working. you give one year warrenty. please kindly repair or exchange the tab. please give suggesion how to send back you

You might curse me for sending this long email but if you read it completely you will definitely act on this if you want your business to grow or else you can choose the same way which your staff opts. We recently purchased a brand new Baton 300 WiFi router. Just after 2 weeks of purchase, it stopped working! completely dead!!! We contacted our dealer who sent the product to the service centre. The service centre said that we cannot claim warranty on it as it was caused due to liquid damage and is a hardware fault so nothing can be done and they gave a Printed receipt that this product was at the service centre for assessment. In which they mentioned that the 3-year warranty was still valid. Then we contacted Customer Care..Trust me your Customer case is a nightmare. They are least concerned about the customers problems instead they were trying to get rid o[censored]s. After being passed around from one department to another (around 13 mins on call), we finally got hold of one of CS agent. She was not helpful at all and when I asked for Manager/Supervisor she said that no one is available at the moment. After many requests, she transferred to on of your 'managers' Mr. Jagdish. Who was not only rude/ unprofessional but while talking to us even told us to hang-up the call as there were 2 calls in waiting. Can someone please make him understand that he is not the only person who knows how to use computer. There are users who have done Masters in Computer and know every bit of computer. Please teach a Manager how to handle a customer escalation. (After doing some more research on the Internet we found out that many customers have named him in their complaints). What sort of customer service is this. Trust me, I work CS Manager and this is certainly not the way we treat our customers.We certainly do not make them feel un-important and tell them Have you used a computer or do you know what a computer is?? Forget treating us right, when asked for a reference number of the call that we made, he did not give us any. We asked him to send us an email.. which we never received. I dont think that by ignoring dis-satisfied customers you can get your Customer satisfaction high. We purchased your product in good faith.. but we have just faced problems ever since. He even spoke to the service centre we were at and in the New Job sheet they gave us they mentioned that the 3 years Warranty is now void. Is this the way of telling us that now you have no right to come to you with this product as this is OOW. This is a very poor tactic and certainly not except-able. Moreover, when I asked the Service centre tech about how the water got into it, he replied we put into when we took it for inspection? What was he thinking about himself? Your Product is not a cheap product and we certainly did not purchase it to be going through all this. Because if we new that it was going to be faulty just within a month we would have purchased a cheaper one. Or we could go for an good International brand Now, can someone, please answer the following questions: - Why did Sheetal lied to me that there are no SPVs or Managers available when there was one available? If there was no Manager available from where did Jagdish answered the call? - How did water get into the Router? If you check the pics sent by service centre, you will clearly see that only the back of the router was rusted and the front Motherboard was ok. I bet if I would have dropped the product into water, it should have water marks on the front of chipset as well. However, it only had on the back of the router. I doubt, if the circuit was changed when the router was first sent to Repair centre via retailer. Do you guys have the CCTV footage for the repair procedure conducted on the router? - Why the warranty was cancelled for the Router during the 2nd time? If you say that because of liquid damage, the warranty was void, why it was not cancelled during the 1st attempt? I would really appreciate if you can answer the above before I take this matter ahead with concerned departments.

I bought a new i ball slide 3gQ451+8g and within some days it had an otg problem and thn whn i gave it to the service center they told that it will be recovered and if not thn i will get a new one bloody i recieved it aftr 2 month with same fault and and again i gave now they started cheating customers and fraud telling i will get it but i didnt till nw. this company should be bannd.it is living by cheating and manufacturing worst products.

HI all This is my experience with the service center in secunderabad, I purchased iBall Q1035 Tablet on 17th Feb 2014. On August 6th 2015 the tablet did not start.So I took it the service center in secunderabad, THey have taken the Tab for analysis and gave me a manual receipt and told me that they would call on me once they have identified the problem. This irresponsible service center NEVER called.I had to call them and they told over the phone that there is a mother board problem and it would cost 7500 INR!!!. I went to the service center to check how they have come to the conclusion. After inordinate delay, Upon asking the technician was connected over phone andhad rudely answered that its not necessary to explain !!! and asked me to talk to andhra telanga manager Naveen Reddy and gave me a 9 digit wrong number I am not sure as why they cant explain their analysis which gives raise to suspicion I am surprised at the way they are handling other customers and I am totally convinced that there are a lot of problems with many of IBall products. I would strongly recommend NEVER TO buy any IBall Product as they do not have the basic sense of customer service and all their products are of are of inferior quality.

I have bought iball Q 1035 tab on 17th Feb 2014 All of a sudden the tab stopped working. on Aug 3rd 2015. When I approached the service center (near paradise circle Secunderabad) the personnel were rude and do not follow a standard procedure. All they do is take the item that has come repair get it inside and tell that they will call back after their analysis. In fact no body calls. We need to follow up and when I had been there they claim its a mother board problem, without any kind of problem analysis. I am thoroughly disappointed by the behavior and the representatives and reuqest the higher management to look into the issue abd do justice

I have gone through the service center of i-ball several times..because there is dust in camera..have done repair two times..still the camera is as it is..phone sometimes shut down by itself and major problem of bettery charging too...i have asked for the upgradation of system..the person at customer care said that it is not available.I want to have refund for this phone.

I purchased I ball tab 1035Q90 izahan mar15. After opening the container it didn't start. Shown to sercenter, repaired. Same day another defect it did no recharge. Went to set center, repaired, after two days another defect, it did not start, went to ser center they changed the battery but problem still persisted. They sent it for repair. Recd back after 15 days. Same day detected that camera did not work, charging point glowing. Sent to set center changed camera, repaired. Now after one day it shows more defects, screen glowing indiscriminately. Capture option on screen not showing, speaker not sounding good. Wts this with a brand new product so many problems? Why, I should suffer for these defective products. Wts the next step pl reply. Waiting for ur feed back.

I recently purchased 2 tablets iball slide i701 tablets on 1st August. For one of it, there was no physical damage but still it suddenly stopped working the very next day due to some internal technical problem, When I took it to Laxmi Nagar service centre, they refused to fix it under the warranty because they considered it to be physically damaged. I still have the tablet with me, if anyone wants to have a look at it. I raised feedback forms twice at iball's website but nobody bothered to reply. I also raised a complaint on their Facebook's page but still nobody bothered to reply. Can someone resolve my issue or suggest me something. It would be helpful if i can get the email address of the service mangers for Delhi ncr region. Thanks Chirag

I have purchased iball tablet in jan2015. Since then i have taken it to iball care 4times due to charging problem .every time they changed charger and it starts charging.last time in the month of may they changed charging shocket. it worked well till july than again now its not charging.

iam not happy with this tablet and iball care at sagar(MP).Either they dont know any thing about product.or they r just passing my period of warranty.or may be this is defective piece.

iball slide should look into the matter and resolve it.

I have purchase a I ball mobile phone model no.ND 4.5M Enigma from star cj (online), Mobile now not working last 02 month and so many time I have contact I ball call centre and log a complaint regarding this faulty mobile they have told me submit the faulty battery our service center .i have submit the battery I ball service center (C-44/2 okhla ph – 2 ) and the Document no.[protected] dtd 14.7.15 and I ball engineer check the mobile and suggestion that battery of mobile is faulty, now they have call me on dtd 03/08/15 for replacing the mobile set and his engineer check mobile again, now he ask me my mobile is physical damage and he charge Rs.1000/- regarding this also they have charge me mobile battery Rs.350/- (Mr. Ankush gupta and Mr. Kevin). Sir, Mobile is under warranty, please ask your people(Mr. Ankush gupta and Mr. Kevin), he replace my phone or replace my mobile battery, I have lots of time waste for this complaint, every time your people said me different problem regarding this, please check matter urgently and solve my problem immediately .

I purchased a IBall Andi 4B2 Mobile on Oct 2014 through Ebay. Within 3 months Mobile was getting hanged and i need to remove battery to set it right. I went to their customer service in Chennai and they took 01 Month and replaced the mobile with different model Iball Andi Tiger. When handing over they informed that it is a new set but within a week phone was switching off itself after every call. I once again have to go to their service centre and spend another month with them and i am sure this will continue. It is a lesson not to buy mobile which are new to the market and i am sure in a year time this brand will not be in any market.

I am giving my product tablet pc slide 6318i to iball company service centre on dated 06/05/2015 document no. [protected] serial no. A[protected] for repaire today approx after 2 month they told me parts not available in the company take it back without repaire we can't do any thing for you after my request they give me iball ho landline no.[protected] i call on that iball ho no. and said all my problems but she also told me after 5-10 min. waiting parts not available we can't do anything sir after my request she launched my complain and give me complain no. ibcc20279 dated 02.07.2015.I also launched online complain my complain no. is ibcc20334 but they send me mail we inform you whenever parts available. What can i do if product saler company told me like that.

My i ball tab slide 7236 3g battery has been damaged in warranty..now theyy took my warranty saying touch is damaged which is perfectly working..because of 1cm scratch they claimed phone is damage and now asking me to pay for everything. My tablet is just 7 month old. Help me. Aman Email id: [protected]@hotmail.com

I bought this handset recently.when I'm going to download app from store it shows my family is needed to be setup.then i go to windowsphone.com according to the instructions given by it but there is no kid or my handset to be added on my pc..so i think there is a software or hardware issue with that hanset(iball andi 4l pulse..