Dec 16, 2014
Updated by stomar703 Dear Sir/MadamToday
I am writing you to file the complaint against IBALL Mobile "ANDI UDAAN"
with the below full details :-
Note: I purchased Iball Andi Udaan from Mehta Agency, Ahemdabad with his
commitment that Iball will provide you one year warranty and
replacement service if any problem will arise. The IMEI No. of the
Mobile is [protected]
Problem Day 1 (04.09.14): I went to Iball service center for very small
problem of loose of charging slot. They took my mobile, gave me receipt
and asked me come on 06.09.14 (2 days later) to take the mobile from
service center so I gave them mobile, take receipt and come back.
Problem Day2 (06.09.14): I went to Iball service center to collect the
mobile as committed by them but they asked me to wait till 09.09.14 so I
argued them and asked the reason for the delay but they didn’t respond
properly. Again I come back without mobile
Problem Day3 (09.09.14): I went to Iball service center at 06:45 PM to
collect the mobile but the staff has leave the office even after the
office timing is around (10AM – 7PM) and I request one person to give my
mobile so he return my mobile and I return him the receipt which they
issued me on 04.09.14
Problem Day4 (16.09.14): It was very surprising for me that only after
two days of servicing I was facing the same problem of loose charging
slot and I send the complaint to Iball service center
@customer.[protected]@iball.co.in. In my email to Iball, I clearly mention that
even after servicing I am facing the same problem and this time the
problem was bigger than the first because the charging slot was loose. I
asked them to replace my mobile with new one as committed by Mehta
Agency, Ahemdabad.
Problem Day5 (19.09.14): I received the call from customer care
representative Mr. Sonika Shetty and she were asking me to again leave
the mobile for more few days in service center and they will again check
the same so I clearly denied to go again as I had already left my
mobile in their service center for 6 days before this conversation and
as I am also working in a company so I cannot go service center again
and again. She also sent me the email regarding the same.In reply to her
email, I informed her that I will go to service center only If they
will return back my mobile in 24 hours.
Problem Day6 (24.09.10): I again write email @customer.[protected]@iball.co.in
that I mentioned that I cannot submit my mobile again and again but then
again I receive call from Mr. Sonika Shetty and she were asking me to
go and leave the mobile at service center and then again I argued the
same and didn’t submit the mobile just because I didn’t had any other
mobile with me and I leave alone in Ahmadabad so It was not possible for
me to go to service center which is very far from my paying guest and I
don’t have the vehicle too. I also didn’t submit the mobile because I
had already given them my mobile to repair just before 10 days then what
they did in first time servicing and why they required to submit my
mobile again after 10 days.
Problem Day7 (03.11.14): The problem in the mobile become bigger and I
went to service center after coming from home and Diwali vacations on
3rd Nov. 14. When I reached there, they asked me to pay Rs. 280/- for
the repairing of damage. I told them that this problem arises because in
first servicing you leave charger slot “LOOSE” so she told me that It
is damage and you will have to pay the charges so I told them that I
will talk to your Mumbai Head office and then will come back. I come
back to home and immediately send an email @customer.[protected]@iball.co.in
with full conversation details
Problem Day8 (04.11.14): I received reply from Iball that we will revert
back to you shortly.
Problem Day9 (05.11.14): I received the reply from Iball that you will
have to bear the charges.I replied to this email on the same day and
again highlight my point which I was repeating again and again from day 1
after first servicing that "my mobile started facing this problem after
10 days of first servicing just because they leave charges slot “LOOSE”
in first servicing and after 1 month this problem become big just
because your mistake and I mentioned all my points of first servicing
mistake, replacement commitment given by distributor in my email."
Problem Day10 (06.11.14): As I was not receiving any reply to my sent
email dated 05.11.14 so I sent them reminder to revert back to me then I
received the call from Ms. Sonika shetty and she asked me to go and
meet to Mr. Bipin Patel (Manager – Drive In Road Service Center) so I
told her okay I will go
Problem Day11 (08.11.14): I informed to HO office of Iball that I will
visit to your service center to meet Mr. Bipin Patel.I went to service
center between my office time in the noon and then receptionist asked me
to wait and I waited there for 30 min. in my office hours and Mr. Bipin
Patel took 30 min. to come out at the reception.I talk to him and also
start recording of full conversation in my friends mobile just to save
the proof of conversation. I argued a lot and I was arguing because I
didn’t wanted to pay Rs. 280 just because damage was due to fault at
service center part. I have the recording of around 15 minutes in which I
am mentioning all the problem which I am facing from 04.09.14.while
this conversation at service center, Mr. Bipin Patel asked one of the
colleague to open the mobile and when he opened the mobile the socket
was attached to my mobile but what he did; he took the charging slot out
of the mobile and took the photo, just to show that the charging slot
was totally broken. I didn’t tell him anything about this at that time
and I was recording everything. The point to be noted here is that in
the full conversation he didn’t mentioned anything related to PCBA. I
will send you the recording also so that you will also come to know
about this. Again I am pointing you that I was arguing with entire team
of Iball just for Rs. 280/- which they were asking to pay and I didn’t
wanted to pay because mistake was not at my part.One more thing to note
here is that manager told me that I will tell you the discounted charges
after discussion with HO by tomorrow. This was the second commitment on
behalf of Iball (First was the commitment given by distributor to
replace the mobile and second one was by manager to confirm the
charges)I argued a lot with him and then come back and write everything
about this conversation @customer.[protected]@iball.co.in.
Problem Day 12 (10.11.14): I was waiting for the discounted charges and
also waiting for the reply to my email dated 08.11.14 but neither
received any call from Manager regarding the confirmation of discounted
charges nor I received the reply from HO regarding my email dated
08.11.14 so I sent them reminder.
Problem Day 13 (11.11.14): I was still awaiting for the discounted
charges and reply to my email dated 08.11.14 but Neither received any
call from Manager regarding the confirmation of discounted charges nor I
received the reply from HO regarding my email dated 08.11.14 so I sent
them reminder again. I sent them two reminders on 11.11.14. I called in
their office too to know the discounted price but Mr. Bipin Patel didn’t
come over phone to talk to me and no one confirm me the charges yet. I
also tried to contact at their HO but they didn't helped me. I tried to
get in touch with Iball through their online chat facility but first I
tried to chat their " Iball Slide and Mobile Live Chat Support" so they
told me we are technical support team you will have to contact to "Iball
Baton Live Chat Support" and then started chatting with them so they
told me that we can't help you as this is different department so you
will have to talk to our customer care team and the same was happening
again and again...
Problem Day14 (12.11.14): I was still awaiting for the discounted
charges and reply to my email dated 08.11.14 but Neither received any
call from Manager regarding the confirmation of discounted charges nor I
received the reply from HO regarding my email dated 08.11.14 so I sent
them reminder again. I called in their office too to know the discounted
price but Mr. Bipin Patel didn’t come over phone to talk to me and no
one confirm me the charges yet.
Problem Day15 (13.11.14): I was still awaiting for the discounted
charges and reply to my email dated 08.11.14 but Neither received any
call from Manager regarding the confirmation of discounted charges nor I
received the reply from HO regarding my email dated 08.11.14 so I sent
them reminder again. I called in their office too to know thediscounted
price but Mr. Bipin Patel didn’t come over phone to talk to me and no
one confirm me the charges yet.
Problem Day16 (14.11.14): I was still awaiting for the discounted
charges and reply to my email dated 08.11.14 but Neither received any
call from Manager regarding the confirmation of discounted charges nor I
received the reply from HO regarding my email dated 08.11.14 so I sent
them reminder again. I called in their office too to know the discounted
price but Mr. Bipin Patel didn’t come over phone to talk to me and no
one confirm me the charges yet.
Problem Day17 (17.11.14): I was still awaiting for the discounted
charges and reply to my email dated 08.11.14 but Neither received any
call from Manager regarding the confirmation of discounted charges nor I
received the reply from HO regarding my email dated 08.11.14 so I sent
them reminder again. I called in their office too to know the discounted
price but Mr. Bipin Patel didn’t come over phone to talk to me and no
one confirm me the charges yet so I told them that I am coming to your
office directly and will talk to the manager face to face.
Problem Day 18 (19.11.14): I went to service center with mobile and
original bill with the mindset that I will pay the charges for repairing
the mobile as my mobile was dead from last 15 days and will submit the
mobile after discounted charges confirmation from Mr. Bipin. When I went
to their office they asked me to wait, I waited again for around 30
minutes and then he come out at reception. I told him that today is
19.11.14 and I awaiting for your response from 08.11.14 why you didn’t
confirmed me the discount charges yet so he added THE VERY NEW STORY in
the full picture that I talk to the HO and they also sent you the email
and we are giving you 20% discount and now you will have to Pay only Rs.
4000/- instead of Rs. 6000/- for PCBA repairing. I was totally shocked
at that time; from where this 6000/- come suddenly in the story so I
argued him that I didn’t received any email as I was online till 6 in
the evening so he told I will ask them to resend you the email to
confirm the charges. I again argued a lot that why you didn’t tell me on
08.11.14 that the problem is in PCBA and why this thing come suddenly
in the picture today. From the starting till today I am arguing for Rs.
280/- and I discuss for Rs. 280/- with the manager on 08.11.14 then why
he didn’t told this thing onthat day that the problem is not in charging
slot, the problem is PCBA. He return back to his cabin and asked me to
wait as he was asking HO to resend me the email so I again waited for
around 20 min. then he come after 20 min. and told me that they have
sent you email now and in their first email, they didn’t confirmed the
charges which was sent at (6:10 PM in the evening) and now in second
email, they confirmed the problem as well as charges...
Here the point to be noted is that"The manager of the service center Mr.
Bipin Patel and his customer care not mentioned any problem like PCBA
before my conversation with the manager at service center on 19.11.2014
and suddenly he changed his statement.
Customer Care sent me the email before 40 min of my visit to service
center and in their first email they didn't mentioned the problem of
PCBA, they mentioned only charging slot problem. When I reached to their
service center as manager has already changed his statement so he asked
this customer care also to change their statement and email and resend
the email to my email address [protected]@gmail.com. In their second
email, customer care of iball mentioned the problem of PCBA first time
and charges.I think the Manager (Mr. Bipin Patel) of the service center
is very much confused and he have no technical knowledge of the problem
of mobile that's why he is changed his statement suddenly and asked his
customer care team to change the statement in email also, I will also
forward you the recording and video of 08.11.14 of my conversation with
the manager in their service center so that you all will come to know
what was happening
Point to be Noted:
1. I bought this mobile on 15th April and only in 5 Month I was facing
below problem:-
1. The charging slot which become very big now
2. Lower button of mobile sometimes work and then stop, then again start
and then stop.
3. Battery Life is almost completed and it takes full day to charge
4. Ear Phone stopped working properly
5. Charger cord not working properly
6. As concern for PCBA so I talk to other service center and they
informed me that "company is making you full and there is no need to
change the full PCBA for the small problem of charging slot"
This is the full story till today and now please sees the below my all
questions which I want you to ask from Iball and clear this matter:-
1. How can I trust on the company whose products are becoming dead in
only 5 months and to whom I should blame? I paid Rs. 8800/- to this fake
company for their stupid mobile so who will pay me back my money.
2. Why their distributor is making false commitment of replacement to
sell Iball products to customer and to whom I should blame for this. Is
this not the responsibility of the manufacturer to see that how their
distributors are promoting their product in the market?
3. Why they leave charging slot “LOOSE” in first servicing. This was the
main root of this big problem today.
4. Why they took 6 days in the first servicing. Even after 6 days, I was
facing the same problem so what they did in 6 days
5. I was arguing for Rs. 280/- then from where suddenly the new problem
come of Rs. 6000/-
6. Why they didn’t said the same problem on 08.11.14 when I went to meet
them in their office. On 08.11.14, they were also arguing for Rs. 280/-
and I mentioned Rs. 280/- in my conversation then why he didn’t told me
that the charges are not Rs. 280/-, the charges are Rs. 6000/-
7. Why they were not replying to any of my reminder or call between
09.11.14 to 19.11.14 and why suddenly they reply to email on the same
day when I was about to reach their service center. Does it mean that as
I had already informed them that I will come to meet you directly
that’s why they replied on the same day?
8. Why the Manager didn’t took the photo of damaged and attached
charging slot and why he took the attach slot out of the phone.
9. Why the manager and his customer care has to changed their statement
in just 1 hour and why they didn't send the clear email in the first
email if they knew the issue.
10. Now who will bear the charges of my time which I spend in waiting
for the manager in his service center, they cost of coming again and
again to service center, the cost of mobile which I purchased just
before 7 months of Rs 8800/-, the charges for annoying to customer by
adding new story at last stage from Rs. 280/- to 6000/-
11. I want my full refund back.They have the camera in their office so
you can track the record in their camera too day by day which I
mentioned above.
I will not let this company go because If they are asking me to pay Rs.
6000/- only after 7 months so this is the question on the company that
what kind of products they are selling in the market and what is the
quality of the products they are distributing to the customer by making
false commitment of replacement through their distributor.It is the big
question because If this products of this company "Iball" is also
exporting out of India then It will not only create a bad Impression of
company but of Indian products too in the world so I am not going to
ignore this matter at any cost.If you need any other detail from my side
then please let me know.
Regards
Sapna Tomar
Tablet Problem
my tablet hanging & shut down.