From : jagdish solanki
Ihq of mod, sena bhawan
Room 424a b wing
Artillery directorate
New delhi-110011
To : the manager
I ball smartphone company
Sub : regarding replacement o[censored]nder warranty smart phone model no andi 5 t cobalt 2 (Imei no [protected]) in my respect (Ie jagdish solanki)
Sir,
With due respect and humble submission that i state the following few lines for your consideration please.
1. It is pleasure to inform you that i had purchased i ball smart phone on 31 may 2015. The details of the phone is mentioned below. A scanned copy of bill serial no 1945 dt 31 may 2015 of sanal mobile communication, new delhi, is attached herewith for ready reference.
I ball model no andi 5 t cobalt 2
Imei no [protected]
[protected]
Date of purchase : 31 may 2015
2. On purchasing the phone within three months the battery of the phone was changed due to not filling charging properly. In addition, constantly i visited i ball service centre, janakpuri, dist centre, delhi for hacking and other problems. In order to busy job schedule in defence, i managed regularly treatment of the phone from the service centre. Details regarding the same can be obtained from the above stated service centre. Hence, it seems that the phone model was not giving upto level standard utilization to me and my family. Moreover, the repairing centre was not giving substance for repairing the phone since the phone is under warranty period.
3. According to my perception, the touch screen of the phone is stopped during the functional period. As per service centre opinion, liquid damage can not be repaired under warranty period, albeit i am sure the functional problem in phone since purchase time as stated above.
4. In view of the above, it is my kind request you to verify the details and either repair my above stated phone or issue new model for better utilising in my defence routine life.
I shall be ever grateful for act of this kind.
Jagdish solanki
Customer i ball smart phone
Enclosed : as stated bill
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