Ibibo Group / Goibibo Complaints & Reviews

"Never Go" with Goibibo (1) GOBUS93d[protected]/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai (2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6 Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune. I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late. When called to [protected], he told to wait and see pickup van at petrol pump. After sometime I went to Balaji Tour office, guy told to go Madivala and catch pickup van. I reached Madivala at 9:35PM, pickup van was not there and SRS executive told to reach Ananda Rao SRS depo within 30 minutes! Finally I have to purchase a new ticket from SRS Madivala and it reached Ananda Rao circle at sharp 10:30PM. Today I reached Wakad at 12PM, traveling uncomfortably at SRS KA01-AB-6204 back-seat #33. Able to reach office at 2:30PM and have to take a half-day leave. My main complaint is for Balaji Tour has left from HSR layout without calling me and both Balaji Tour and SRS didn't help anything when I missed pickup van. Goibibo is providing good service but providing wrong timelines and schedules of buses and if any Travel company screw a Goibibo customer, it is their ethical responsibility to help and protect their customers. One important point is instead of giving a new ticketing, SRS Travels would have asked me to use my first Goibibo booking. Second bus SRS KA01-AB-6204(Volvo 6) from Madivala has reached Ananda Rao circle sharp 10:30PM and this could have helped me. Also in all sms, SRS and Goibibo refer buses as Volvo 5, Volvo 6 etc., and never mention bus number clearly. I noticed Volvo 6(#6204) left Ananda Rao circle at 11:00 PM and Volvo bus #6006 left Ananda Rao circle at 10:35 PM, not knowing if Volvo bus #6006 was my original Goibibio ticket? I would encourage people to use KSRTC, they are always in correct schedule and clearly mention bus numbers in their M-tickets and sms. Another point: I wanted to reach at Magarpatta in Pune, when asking both bus driver and conductor/cleaner, they told me to get down at Wakad bridge but now when checking Google maps, I see getting down at Katraj is correct option. Getting down at Katrej would have saved me more than 100 to 120 minutes of watch! This is the worst travel experience, I have with Goibibo. I would submit complaint about Balaji Tour, SRS Travels and Goibibo, all of these 3 entities to external forums. I'll avoid Balaji/SRS in future travels and if I can find alternative to Goibibo, I would never use Goibibo and will never recommend to friends.

PNR: S5B9MSBooked on Sat Nov 22 2014. from newdelhi to jaipur and back on 24th dec . I got this cancelled however ibibo told me my refund has been initiated and i will get my refund in 2-3 business days however i have not received any amount yet though it has been 3 weeks since the schedule date of departure and I am being told that spicejet is not in good shape and going under financial crisis so long delay also can be expected and I will only get my refund only when spice jet initiates the refund which I am not sure when this will happen . My question is if ibibo is aware of the crisis fact then why is that they are listing such a carrier on there website ..just to make good money...

I had booked bus ticket using my registered id [protected]@gmail.com on 16th Dec. and cancelled the same on 19th Dec. they have not refunded me the amount till date, today is 07th Jan 15. Whenever i call them I just get one small reply "Sir, there was technical Problem, your claim will be processed in next 5 - 7 days". I think these guys are fooling us, i am about to raise a complaint against them in Consumer Court, and will look that i will charge Heavily Penalty to these guys for the Inconvenience to me in chasing for the refund Continously. There customer care agents are also very rude on Call, extremly dissatisfied with the kind of Service they are providing, Should Close down the company if they are capable of Running it with full force instead of fooling their customers.

Hi, I had a terrible experience with GOIBIBO and would not recommend anyone to use the website for booking flight tickets. As the financial status news of Spicejet spread, I cancelled my tickets on 19th Dec 2014 from Jammu-Delhi-Pune dated 1st Jan 2015. I had been speaking to the Travel Agency GOIBIBIO and they have kept saying they are yet to receive the REFUND, but on 1st Jan 2015 SPICEJET provided me with the transaction proof details of the entire amount being Refunded on 20th Decemeber from their end into GOIBIBO account . I have got print out from Spicejet regarding Refund transaction. > Transaction date 20 Dec 2014 > Transaction id 57317525. GOIBIBO SERVICE IS PATHETIC AND SUCKS BIG TIME and is time to take legal course and pull them into court of law and teach them a lesson for life! What they should be doing as Agents, I had to do and followup with the SPICEJET Airlines for 10 days and yet they have not Refunded my money...what the hell does GOIBIBO taking commission for, they are cheapsters and their service sucks big time! Avoid them at all cost Regards, Rakesh

Dear It.noorul, This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of AMOUNT DEBITED TWICE. You do not have to do anything further at this stage. Your ticket has been assigned with an id [ Goibibo - 52958 ] and will be responded to shortly. If you wish to send us further details, or if you have any queries about this ticket, please mention the ticket id [ Goibibo - 52958 ] while corresponding with us. The easiest way to do this is just press "reply" to this message. We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address. Kindly note if your email request is in reference to process cancellation or rescheduling request where in travel is within 48 hrs we would request you to call our 24X7 contact centre. Regards, Goibibo Support Team [protected]- his is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of AMOUNT DEBITED TWICE. You do not have to do anything further at this stage. Your ticket has been assigned with an id [ Goibibo - 72511 ] and will be responded to shortly. If you wish to send us further details, or if you have any queries about this ticket, please mention the ticket id [ Goibibo - 72511 ] while corresponding with us. The easiest way to do this is just press "reply" to this message. We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address. Kindly note if your email request is in reference to process cancellation or rescheduling request where in travel is within 48 hrs we would request you to call our 24X7 contact centre.

I had booked 3 bus ticketd for my relatives from Goibibo on 22nd Nov 2014. Gobibio ID- GOBUSa3b9b[protected] Reg Mobile No- [protected] Date of Travel - 24th No (Ahmedabad to Diu) On 24th Nov, When I tried to connect to Bus operator to confirm the Bus Number, I found that all contact number[protected], 1400 ) ) mentioned in the ticket, do not exist. I connected with Goibibo Toll Free to find correct number of bus operator but they failed to provide. In between, I got sms that my ticket has been cancelled . When I checked at goibibo site then I found the status- "Operator Cancelled". As It all happened just few hours of bus departure, I had no choice to book tickets from another travel agent. So. I booked the ticket from another travels and travelled to destination. When I was about to board in another bus which was booked after cancellation, I got call from previous bus operator to board on their bus but I told them as Goibibo has cancelled the ticket So, I am travelling with another bus service. Thereafter, I wrote so many mails to gobiibo to chase them refund but everytime they suggested to contact with bus operator. Now I raise complain against goibibo Team on following grounds- 1. All contact number of bus operator, printed in the ticket do not exist. You can check in the ticket attached. 2. If Bus Operator says that he has not cancelled the bus ticket. Why did they change the status on Website. For evidence, I have taken print out of that ticket too with TicketStatus- "Operator Cancelled" 3.I have written too many to them from my ID- sandeepgarg.[protected]@gmail.com. I got some nonsense replys- pleas talk to bus operator. If i could speak to bus opearator then I could speak to another day when I was facing issues. Now, Gobibio is denying to refund my money. All evidences have been uploaded- 1. Ticket with Confirmed Status 2. Same ticket with Operator Cancelled Status. Please check. Regards Sandeep Garg Cont No [protected]

Dear Sir/Ma'am, I had booked a return flight PNR no. K9P9PD from Bengalore to Delhi ( travel dates 16th jan and 27th jan) via Goibibo . 1. On 29th Dec 2014 I received a message from Spice Jet saying my flight has been cancelled and I should contact them to re-schedule on alternate flight ( p.s attachment for proof). 2. On the same day I contacted Goibibo to cancel my flight and initiate refund explaining that I do no want to rescheduled by SpiceJet. Also since I was suspecting changes in the 16th Jan flight and as it was a return flight I requested for complete refund of my booking. And I was assured it would be done. 3. Also I sent a mail to GoIbibo about my problem (Ticket id 68230). And I got the following reply : "You do not have to do anything further at this stage. Your ticket has been assigned with an id [ Goibibo - 68230 ] and will be responded to shortly. " The shortly never came and I have not received any communication from Goibibo via either phone call or mail or sms till date 4. On 30th Jan 2014 I again got a SMS from Spice Jet saying the flight on 16th Jan has been rescheduled and timings change to 9:55 am. 5. Since I did not get any reply from Goibibo I contacted the customer care again today i.e 4th Jan 2015. I apprised the executive (Ms Gunjan) about my problem. The reply I got was : a. Please contact Spice Jet for refund ( while its clearly written in your policy that for refund or cancellation I should contact Goibibo) b.On reminding that I booked via Goibibo I was told I would get refund only for 16th but not 27th ( when both my flights have been changed. And Spicejet has itself intimated me about it) c. On asking why does my flight status show confirmed when I have officially requested to cancel and refund the ticket? I was told there is a separate cell looking into it.and they will resolve the issue if they agree it is an issue ( is this a non -issue?) d. When I enquired when shall I expect a resolution I was given no time frame. e. I was further told that its SpiceJets problem not Goibibo's that the flight has been rescheduled. While I agree to this. The issue is not rescheduling but cancellation and refund of my ticket. After this terse response I felt clearly harassed by Goibibo. They have proudly put it on their website that you put " Customer First" as a policy but it hardly seems to be the case. I have been a regular and loyal customer of Goibibo and have recomended it to my friends. But now sadly I need to rethink. When I accessed SpiceJets website for cancellation and refund I was told I am eligible for refund but since I booked it via travel agent the travel agent i.e. Goibibo in this case needs to contact them for refund. I am surprised why Goibibo is not even acknowledging that it is your responsibility to refund my money. I would sincerely request you to look into this matter and take steps to ensure to expedite my cancellation and refund of ticket PNR K9P9PD as my travel dates are 16th and I need it to be refunded and cancelled before that Regards Dr Aparna Sharma

Sir I have book a movie ticket on 4/ 1/2015 to rs 456.18 wth transaction ref no.IGOOCKYEE3, amount debited my account but no ticket confirmation detail came on my mobile no. please see the matter Regard Prakash kumar [protected] [protected]@gmail.com

Hi, I have only one account on my name, however I do handle my sister's account too. who I referred through GO CASH. Through my sister referral code i introduced many of freinds, however i didn't get my referral amount. After that one of my freind booked some tickets worth rupees 1300, Where in as per the terms & conditions my sister should get 10% of the booked amount, however she only received 66rs.which is 5%. I was waiting to get my referral amount an missed on the price. I need someone can help me out, Thanks. My Mobile Number +91-[protected], my email address is [protected]@gmail.com

1)Journey date: 20th December 2014 2)Journey from Bangalore to New Delhi 3)PNR: IEU9GB 4)Flight Number: SG224 I had booked the flight on 11/08/2014 for travelling from bangalore to new delhi by selecting spicejet. On 12/12/2014 i received a text message from the spicejet that the flight has been cancelled, so i called the goibibo executive to opt for the refund option and i was told that i will be getting the refund within 5-7 working days but till date i have not received the amount. I again called the goibibo executive to check about the reund status and got a response that goibibio has still not received the amount from spicejet. When i asked goibibo executive that how much time will it take to receive the amount from spicejet then i was told by the executive that they can't tell the exact date. After receiving such a response and service i am definitely not going to take the services of goibibo and spicejet in future.

Hi, I have two bookings on same day and all were cancelled plus i believe that i will going to receive both the refunds with ID's as EMBLEM ID is (HTL7CVBQVE) and (EDEN ID) is HTL2YV5PCV.I did not receive any refund yet but when i checked online it is reflecting with status Refunded for ID (HTL7CVBQVE). Really appreciate if you take take some steps on Priority as I am your frequent Customer. Regards, Mohit Arora

hi greetings of the day dear team one of your guest mr.vss rao checked in at hotel with there pet(dog) as per rules and regulations we are not allow the pets into the hotel please speak with the guest as soon as possible for the smooth operations. regards hotel yeshpark

Dear Sir, I made no transaction with you on 15-Nov-2014. While the amount of Rs. 889.92 was debitrd from my SBI saving account. the deatils of transaction is as follows: TO TRANSFER INB Ibibo Web Pvt. Ltd.[protected]IG00EZVPQ4 TRANSFER TO [protected] STATE BANK OF INDIA O RS. 889.92 Please refund my amount positively. And write the reason for debititng the amount. Regards. M K Soni [protected]@rediffmail.com [protected]

I have canceled a ticket with GOIBIBO on 3rd December 2014 which was a return flight (Delhi - Kochi), for which I have still not received the refund, every time i call GOIBIBO I hear that the refund is pending with the airline and I have to wait for 4-5 working days (they dont work on Sat & Sun).On their website they claim to process the refund in 10 days and today is December 29, 2014 and I have still not received any refund. Booking ID - H12G3

Hi Goibibo management team, Please refer the attachments in the mail.i have tried to made a bus booking from Bangalore to Hyderabad with date of journey -13th Dec but for the same transaction i have received a message called your booking did not get through. Goibibo team is checking with bus operator and will confirm you within 15 minutes.after that i did not receive any eticket or mticket confirmation for the same. 1. I have made a payment through goibibo for which goibibo told me that ticket is not booked and goibio did not revert with any mticket or eticket confirmation, it is goibibo problem. 2. because of goibibo technical payment problem and technical problem in sending the mticket or eticket confirmation, customer is suffering. customer cannot suffer becuase of goibio problem.Please refer the attachments and resolve this issue it is been 10 days i have been following with this refund update by making 3 phone calls and 2 emails, this is killing my percious time. Please refer goibibo ticket no: 52669 Passenger name: T Vijay date of journey: 13th Dec 2014 email: vijay.[protected]@gmail.com mobile: [protected] you may also refer the goibibo request made. -- Regards Vijay T [protected]

Booked ticket PNRNo CDIU4R Tickets booked for flight journey from Bangalore to Bombay and return for 25th December on Spice Jet Airlines. The flight was cancelled. So we had to cancel the booking. The Travel agent promised refund within 5 to 7 business days but no refund even till now. However now there is no proper response from Goibibo. Please refer to the attached photo proof. No response after raising complaint tickets at travel desk or help desk

Dear All, I am Harjeet Singh, have done online booking for 2 Cotteges for my Family(2 Senior citizens, my spouse & 1 Infant) 1 month before through Go ibibo .com.While booking nowhere it was mentioned that there will be extra mandatory I have to purchase some passes, else I wouldn’t have booked. Last 15 days I am in touch with Guy called Vikas who is from Pancard Club, Pune, he said that he spoke with his senior that Cottages bookings are confirmed no issues on that…. I need accommodation & some enjoyment for my Senior citizens parents & my KID for a night… Today I am receiving a call from GoIbibo & they are forcing me to cancel my Bookings & if I cancel today then they will refund me 100% of my paid amount, else not.. Its sheer harassment & my Parents & Family are in view that for a night they will enjoy as I have booked long back… Now I called Vikas & he is mentioning that he don’t know what is going on but my Rooms/Cottages are confirmed Booking… I need revert today on priority what to do as I am not able to buy Passes as its costing very high …. If its not possible for you guys then let me know as my advocate is telling my put this case in RTI / Consumer Court … Regards, Harjeet Singh Mob:+91-[protected]

I was booked ISL ticket on 13rd Dec 2014, Ticket has not booked, but amount was deduction by my SBI account(for not booked ticket), could you please refund the amount Asap. Here is the transaction details (13-Dec-2014) TO TRANSFER INB Ibibo Web Pvt. Ltd.[protected]IG00HYKBH9 TRANSFER TO 3217 784.05

I have booked a ticket with goibibo.com of neeta travels from pune to bangalore. After the payment process the amount was dedycted from my account but it was showing an error on the screen and i didn't get any confirmation mail or any confirmation message on my mobile.Though after this i have tried d customer care of Goibibo for hours but they didn't pick my calland as i was not confirmed with my ticket i booked it from a other travel agency. Now when i called them and asking them to refumd my money, they are not solving this issue Nd also misbehaving with me.though they are accpeting that it was there Technical error

On 21 december at 01:25 hrs I had booked hotel kapil, shimla using Goibibo website booking date from 8th Feb to 10th Feb'15 .While booking successful payment was done by SBI Net Banking with Transaction Ref no. IG00IQSEC1, their website shown technical error and booking state as failure . Though amount got debited from my account. The Booking ID was HTLH52MEWC After sending lot of mails to them, first of all they dont respond I have already contacted my bank for a statement and it states the money is with Goibibo PFA the proof If i call them up, they keep telling transaction has failed; and will forward the ticket to payu team their 3rd party for transactions and then close the ticket without proper resolution My old recently closed ticket from goibibo without proper resolution was : 60653 Recent ongoing ticket is : 64833 Please look onto it with priority /Santosh