Ibibo Group / Goibibo Complaints & Reviews

I had booked 2 bus journey tickets from Hyderabad to Goa for 19th of September (Booking ID:GOBUS82ae[protected]). The bus operator cancelled the journey (the reason they didn't tell).I cancelled the tickets and Goibibo promised me to return my money within 5-7 working days. But, the refund has not been made yet. I have called their customer care number 'n' number of times, but they always promise that the amount will be refunded within 24 working hours, which obviously never happens.

I booked a ticket on 22nd Oct, 14, the ticket was not booked and the money got deducted. I called the customer care they said that there is a problem at indigos end so the ticket was not booked. The associate told that they would refund my full amount in 24 hours. I haven't received any reference no. From them regarding cancellation. I called back again today and they told me it will take 5-7 working days. Why is goibibo setting wrong expectations with the customer. They are very slow in updating the daily fare price changes. I want an update on my refund. Vinisha.[protected]@gmail.com

PNR No. : ZC3UFN Greetings from SpiceJet. At the outset, we regret for the inconvenience caused to you. Please note that the alternative flight SG-803 Kolkata-Mumbai dated 21st Sep’14 was provided to you on cancellation of flight SG-803/521 Kolkata-Mumbai-Surat dated 21st Sep’14. Further we have processed the 50% refund towards the booking. The amount of 6, 606 INR has been processed for refund to travel agency’s account from where the booking was made. [Goibibo] logo Dear Badri, We have got the email which you have received from Spicejet. However, we will need the letter also which you might have received from Spicejet. Please share the same. Warm Regards, Goibibo Team refund denyed by goibibo in spite of receipt from spicejet

On 26th September I booked (GOBUSeceef[protected])ticket for (18th October )Mumbai to Kolhapur with return journey for 26th October with low fare charges(RS400 per seat).Now Goibibo & Labbik Travel agency cancelled ticket without any prior information or any communication for seat adjustment when charges are high(RS850 per seat). After many fights they agree of there mistake & Goibibo ready to give me Go Cash amount on Goibibo website. but still I have not received for same. This was took 5 days. The Goibibo & Travel agency making fool to passenger, I want to request to all passenger don't book ticket from GOibibo website. They are cheater. Regards, Mahesh patil+91 [protected]

I booked an international flight ticket on Bangkok Airways via the travel site Goibibo.com. Unfortunately, due to family reasons I had to cancel this ticket. While I understood the downside of this cancellation because the ticket I had booked was non-refundable, I was hopeful that considering the fact that I was cancelling the ticket almost 3 months in advance, I would at least get some refund. I was even willing to obtain a credit value for that amount which could be utilized in the future which I thought was a fair proposition. However, the nightmare that followed was one the most annoying experiences anyone can go through. I experienced the absolute worst of services from GoIbibo. You name it; I experienced it – whether it blatant lies such as denial of past events, horrendous customer service agents who simply refuse to help, two parties pinning blame on each other, providing conflicting updates etc. Bottom-line is - Everything that a company can do to harass their customers, they did to me. Below is the detailed timeline chronology of the terrible service that I was subject to: • Jul 9th - Booked a return ticket from Mumbai to Phuket on Bangkok Airways via online travel site GoIbibo • Aug 17th - Cancelled the ticket online on GoIbibo's travel site • Aug 24th - Received phone call from GoIbio's customer care center that ticket will be cancelled • Aug 27th - Called GoIbibo's Customer Care center to charge a penalty amount and give back atleast some part of the refund. In case refund request cannot be processed, made a personal request to customer executive to give me a credit note which I can use at a future time since calcellation was made almost 3 months before flight date. Customer Case exec informed me that this was "not in their hands and that only Bangkok Airways can take call on this" • Aug 28th - Called the Mumbai office of Bangkok Airways. Was informed that they cannot do anything and it was the travel agent, i.e. GoIbibo in this case who can provide a refund for cancellation of ticket • Aug 29th to Sept 10th - Called Bangkok Airways Mumbai office and GoIbibo office numerous times during this time period to get this issue sorted out. Both kept putting the responsibility on the other party • Sep 14th - Finally, sent an email to both GoIbibo Customer care and Bangkok Airways Customer Care center to please help me out as both were simply putting responsibility on each other • Sep 15th – Received email from Bangkok Airways Revenue dept - Phumsiri Supornrat that Bangkok Airways Customer Servce dept needs to look into this • Sep 15th – Received an email from Bangkok Airways Customer executive - Ruthaiwan Pochanapimol that only the travel agent can cancel / refund my ticket • Sep 18th – Called GoIbibo again to please help resolve this problem and was again informed that as per company policy and their arrangement with Bangkok Airways, this discretion was in the hands of the airline • Oct 5th – Called GoIbibo yet again to please close. (Was diligently following up because I am aware that as the travel date gets closer, it is that much for difficult for me to receive any refund money. Didn’t want this to drag on post the date of journey has passed because then it would be impossible to get any refund / credit. Wanted to ensure that they could consider my request due to the advance notice.) However, this time I received a shock from GoIbibo’s customer exec Rahul Rajan that ticket has yet to be cancelled. (Very bizarre thing to say, considering the timeline chronology above. It’s very apparent that ticket was cancelled way earlier on Aug 17th itself). The exec kept repeating the same line over and over again that “the ticket had not been cancelled earlier and that at this point he cannot do anything”. Requested to talk to his superviser / manager so I could explain my predicament to someone who could help me. Surprisingly, he said that his manager, Anish (whose last name he refused to reveal) cannot attend my call right now. He asked me to call again during the next shift if I wanted to talk to the manager • Oct 8th – Received email from GiIbibo stating the following, “CHARGES A/P 2041(INCLUDING ALL TAXES) + GOIBIBO 500 = CC 290 =2831” • Oct 8th – Received another follow up email in the next half hour that, “KINDLY IGNORE THE PREVIOUS MAIL, IT WAS SENT BY MISTAKE BY US. BELOW MENTION INFORMATION PROVIDED REGARDING YOUR BOOKING.” • Oct 13th - Message received from GoIbibo with the subject line: "Relax! Your refund is under process" I hope this incident serves as a reminder to all to be careful of this so called cheap travel websites. I warn you all to be aware of this nexus between these online travel sites and the respective airlines with whom they are affiliated with.

I have booked bus ticket from goibibo bus for Hyderabad to Mumbai, journey dated on 06/10/14 at time 16:45. At the time of boarding there is no prior information from goibibo bus has been provided that, the bus has been cancelled by operator. At last minute the operator has confirmed that the bus has been cancelled, however goibibo has not confirmed the and took about 1 hr 30 minutes time to give the final conformation on bus cancellation. Further, goibibo is not able arrange the alternate option and made the journey hell.

Hi, I had booked hotels with the above reference number. I have been making calls and emails to both merchants HDFC bank and IBIBO but to no reponse and clarity. As per HDFC bank " Our investigation revels that your query pertaining to cash back towards the purchase done at GOIBIBO, which is not offered by HDFC Bank credit card divisions. Hence, we request you to contact GOIBIBO customer service regarding the eligibility of cash back" It is just going ON for a lifetime, please let me know whether at all i am eligible for a cashback since i booked the hotels within the specified cut off of 30th sep. PROMO offer-GOHDHOT. I have already spoken to the customer care for both entities (IBIBO and HDFC Bank) quiet a few times and i have been made to run pillar to post. 　 　 Please resolve or let me know the escalation matrix. Thanks

Hi I was booking the flight from Chennai to port Blair and date i have selected as 16 th dec and return as 22bd dec .I don't what happend and when page refreshed the date changed to 16th oct and return 22 nd oct . I opted for rescheduling the flight as 16th dec onward and 22nd dec return . I have been asked to reschedule online from their website . I rescheduled and received message that customer care will contact me within 2 hr . I did not receive call from their end . I got one call from from[protected] number but they did not spoke anything and then call disconnected . Then i received message that contact to this number number within 2 hr [protected] or contact air line or elase your booking will not be rescheduled. I contacted customer care but they did not do anything and suggested me to cancel the rescheduling and again apply for reshedule.Then when i gain going for the rescheduling then error message is displayed and i was not able to reschedule . I called customer care at least 10 times but they were not able to resolve the issue Finally i think i have to move to consumer court . I have send the mail also regarding all details

Hi, I'm writing this email to your bring to your attention my disappointing experience with goibibo.com.I have been a regular in booking flight tickets with goibibo.com, and when i was in urgent need of a bus ticket from bangalore to hyderabad, Goibibo.com was my obvious choice. On 6th October 2.40 am, I booked a bus ticket from Goibibo.com for hyderabad.Following are the details of the bus ticket as per email sent to me after payment confirmation-From: Bangalore To: HyderabadNew Dhanunjaya Travels - Volvo A/c Multi Axle Semi Sleeper(2+2) Seat number : R13, Departure Time : 12.30pmBoarding point - Opp To Hebbal Crime Police station bus stop Booking Date : 6th October 2014, Booking ID : GOBUS66c0a[protected]Online Payment - Rs.800Name of Passenger- Surabhi Sinha, Contact no - +91 [protected]On reaching the boarding point at 12.20 pm we tried calling the operators number- [protected], [protected] to get the details of the bus, but it was unreachable .Calling the goibibo helpline - [protected] didn't prove to be helpful either. It was busy a couple of times after which my call was received finally(around 1 pm) by operator named Shweta who checked with the booking details and informed that even she couldn't contact the tour operators.Finally she offered a callback after 15 minutes. After waiting for 30 minutes we tried calling the helpline again which was reachable only after 4-5 times of calling.This time the operator just placed on hold for about 8 minutes without bothering to inform about the status of the bus.On calling again I had to request a manager to speak to me as it was already 2 pm . This time my call was attended by Harish who called himself the highest authority present at the helpdesk. On informing for the umpteenth time that the bus had still not come, he asked us to wait till 6.30 for another bus. After hours of waiting this suggestion was not helping at all. On requesting to provide an alternative arrangement so that I should reach Hyderabad on time and being a single lady travelling i didn't want to take risk by delaying this any further, Mr. Harish refused any assistance and asked us to arrange ourselves an alternative. He also assured that the complete amount will be refunded as soon as possible.We somehow managed to get another transportation for the journey to hyderabad but around 5 pm I received another message informing of another ticket booked on my behalf for 5.30 pm.On calling the ibibo helpline I spoke with Deepak who refused to acknowledge any refund and said that the refund can be processed only after confirmation from the tour operator.Not only did I not get the bus service for which the payment was made and confirmed, I was kept waiting for hours and was not informed before hand about any delay and also no alternative was provided for the inconvenience and delay caused.Moreover the responses of the staff at the goibibo helpline was cold and frustrating.I request you to please assist in this matter so that I get back the refund of the bus ticket for the service which was never provided.

Hi, I did a hotel reservation from Goibibo.com seeing the images provided by the site and reading the reviews. By booking id is: HTLHAE7L5Z. I booked it for “Hotel new Slimog”. Moreover image provided on booking confirmation is also not correct. The image provided on ticket is of ”Slimog Garden” just a block away from the “Hotel New Slimog”. I had to check in on 2nd of Oct and Check out on 5th of Oct. Although I had to check in because I had not option at that time because I was with my family. Geyser was not working, floor was broken at various places. By the evening of 2nd Oct I checked out because I didn’t want to ruin my trip. On 2nd Oct around 8 or 9 PM, I first called Goibibo .com for my cancellation and compliant but they didn’t responded. Again several time I called but same the result. Now, today on 6th of Oct they are calling me and saying, you check out time has passed so representative can’t help me. On my situation he given me some email id ad told me to drop a mail regarding this ([protected]@goibibo.com and [protected]@goibibo.com ). The representative was not sure that what to do so I am writing to you people. Is it ok to provide wrong image in email or on website? I don’t think so. We have laws regarding this. Please suggest.

on 05-Sep-2014, A fraud Transaction of Rs 123. was done without my knowledge. Narration:TO TRANSFER INB Ibibo Web Pvt. Ltd. Reference:[protected]IGZ1597359 TRANSFER TO [protected] STATE BANK OF INDIA O Either SBI Internet banking service has been compromised and passwords are leaked, or This is some fraud web service used to do fraud transactions(Cyber crime) by targeting different accounts online. It's a Gurgaon based service and should be investigated under CYBER CRIME.

I had cancelled bus booked ticket of bus Saini Travels Pvt. Ltd.-2X1 SIMBA PASSION + at 11.00 am only which was on 24th September from Pune to Nagpur at 20.30 on same day.But today is 4th october 2014 and yet not received the refund amount. I already contacted for the same earlier also, and response was the amount will be refunded. I called customer no. many times but it was engaged. Can you provide a specific date till the amount will be refund, so that customer do not worry and continuously remind you regarding the refund amount. Kindly refund the amount as soon as possible.

I booked a hotel with id no htlb77p2hg from 1st oct to 5th oct 2014.But due to some circumstances i have to cancel my booking the booking is cancelled today ie on 2nd oct at 8 o' clock in the morning.As wriitten in the hotel cancellation policy the cancellation charge is one night's cost if we cancel within 24hrs of check in.Then how come ibibo group mailed me that the cancellation refund will not be done.Moreover to my utter regret i have to report you that i have called customer care support several times but in vain.Now i regret for making online hotel booking throug ibibo.

Pranita das
[protected]@outlook.Com

I booked two flight tickets for my return journey from Delhi to hyderabad and the way back for 7th and 19th October, 2014 in air india flight number Al-126 and Al-127 respectively and amount of Rs. 10691 was deducted from my bank account but no tickets were being booked and i was asked to wait for 30 minutes.After 30 minutes i called their customer care and was connected to their agent Abhishek Kumar Singh who made me wait for 0 minutes but didn't help me at all and finally asked me to pay a difference of Rs. 700 for my flight tickets whose price was still same as being paid on many of the websites including their own. I asked him to connect me to his senior representative but after 10 minutes of further waiting he told me that his senior executive is busy on another call so finally i am here putting a complaint because this is what is being provided to customers and its a serious question that any business firm can start a business and keep fooling people and there is nobody to track their nuisance and activities. The processing id at goibibo.com for reference is "GOFLD60b[protected]" and another refernce number given by their executive is "[protected]".Kindly help because I expect justice atleast during our MODI Sir tenure .

I had booked Bus Ticket from Sholapur to Nagpur. Details are given below: Booking ID- GOBUSfa0ca[protected], PNR-X6NQEM, Travels- Chintamani, Leyland A/C Sleeper, date of journey:30/09/14. When I started travelling Bus people said that AC is not working. When I asked for refund they said since its Online done we cant repay you even a penny. Then i called the IBIBO number printed on ticket. When I told the problem they first disconnected the phone that they cant do anything. Later also when i asked him to refund he didnt helped me but rather asked me to put a mail to ibibo. I didnt asked for suggestions to me as this is well known to me. But the number is for solving the problems. Its the worst respond given by him. I want my money of A/C refunded. I would not prefer ibibo any more now. Gulfam Pathan.

I booked a hotel TSG Blue resort, Havelock from goibibo online portal on 11th September. The two booking I made were of following id's HTLRHBFMY6, HTLBB528MM. Before making the booking, I called your customer care to make sure that the hotel was available on given dates. Their response was yes. Once the booking was done, I received a mail which clearly stated "Your booking is confirmed. Kindly do not call us to confirm" But to my surprise, I receive a mail from Ms. Manika Gupta that TSG Blue resort was overbooked and I am being upgraded to some other hotel. Well the cheating started from here, because the new hotel being offered was not an upgrade but a deterioration from my existing booking. But Ms. Gupta didn't shy away from shamelessly lying to me. Maybe that's your company's policy. She then called me and told about this exciting '"ÜPGRADE" to which I straightaway refused. I wanted TSG or a real upgrade. She told me she will get back to me in 24 hours. I haven't receive a call from her since then. Just a mail that give us more time, we are trying to get the same old hotel. Everyday, I am calling your customer care because there are a tons of other bookings I have made based on your confirmation which includes my flight to Andamans. Everyday, I am being told to give some more time with no solution being given. I thought I have had enough and decided to just cancel my booking with you and take it from Yatra, for atleast they dont overbook. But to my surprise when I go to refund page, it shows the refundable amount as 0 because I used a promo code. And it shows my booking at TSG still confirmed. So I wrote a mail to [protected]@goibibo, in response to which Mr Ansul Singh contacted me on Saturday eve. He said that the issue will be resolved in by Sunday afternoon. But on sunday, I got a mail from him that the matter will be resolved in 48 hours. I waited patiently for 48 hours to pass, to receive another mail that it will take 24 more hours. I waited more till today when I have again received the same autorespoder mail that will will take 24 hours more. Well I dont know if you think your customers are fool but if you dont, then you are probably wasting your valuable money on having a client delight manager. If decision on a hotel booking ugrade can take 5 days in your company, you dont deserve to be in this business. Goibibo's client delight manager Ms. Anjali.[protected]@goibibo.com, who is always on cc yet her team is only sending me autoresponders in reply has totally failed in even ensuring that status is being clearly communicated to the client I dont think goibibo can solve my problem. Please refund my complete amount so that I can book my tickets from some more reliable portal regards Astha Saith

Hello, Its been more then 75 days since I applied for my cancellation for Air India booking via ibibo but no refund received yet ibibo keep sending me automated generated email responses but no satisfactory response or refund (It was initially told me that maximum time taken to refund your amount is 45 days but its already 75days passed) I already sent multiple mails to ibibo on this issue but they keep sending me automated or pre composed mails only Please help me to get my refund back, I am really pissed off from the service which ibibo is proved to me Looking forward to get positive response and help from consumer forum

I had done a hotel booking through Goibibo mobile app. The money got deducted however the booking was not confirmed by Goibibo. I tried to call and even after waiting for on IVR I could not talk to the customer service representative. So finally I drop an email at [protected]@goibibo.com asking to initiate the refund and done other booking. I verified with the payment gateway as they confirm the amount indeed got credited to the Goibibo account. I'm following with them since 7th September however not getting any response at all. Only I got ticket number Goibibohotels-704267 till now and no concrete response yet. I even included their management email id [protected]@goibibo.com however they also seem not to bother about customer and the services. It is horrible experience booking with Goibibo. Sachin Bhartiya

An amount of Rs.16593 has been charged to my credit card on 1st Oct 2013 which has been brought to light during a tax audit. The payment has been made to IBIBO Web Pvt Ltd, Gurgaon. No purchases have been made. This is a fradulent transaction...

I have made Hotel Booking (ID HTL6HHMGAU) & (ID HTLP749SC5) for Hotel Royal View, Jaipur, I searched lot of websites for best rates but on my iPhone app of Goibibo I got a offer for discount on hotels so I decided to book the hotel for my journey through goibibo app. Before confirming the booking I read the cancellation charges which is clearly mentioned that "zero" cancellation charges will be if I cancel my booking before 3 days of my arrival So as per my trust on Goibibo from last 2 years, I made the booking without hesitation or worrying for my money But after some time I saw that I made those bookings in wrong hotel, so immediately without thinking for I made another booking on same dates in Hotel Paradise, Jaipur with booking ID (HTLUM8WK92) & (HTLAQWEZVL) After this when I came to cancel my previous bookings, I saw that goibibo is charging INR500 for my each booking which makes me shocked that when there were zero cancellation charges how it it will be.. Then I immediately call on your help desk, then your representative told me that if I applied a offer there will be cancellation charges, but I have not seen any message of this type while I was making the bookings, & in iOS app there is no such type of condition in offers also, & as customer we are not going to read everything legals on a website to make a booking, as we try to save time not waste our time on reading such things, & if Goibibo using our ease to cheating us by this type of misrepresentation, then there will be no trust among a customer & company, I request you to kindly cancel my bookings having booking ID (HTL6HHMGAU) & (HTLP749SC5) & refund my whole amount without charging a single penny on my bookings, as I made the booking on a trust over your company, not the hidden terms & conditions. Regards, Sarthak Aggarwal +91-[protected]