Ibibo Group / Goibibo Complaints & Reviews

Hi Ruma


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We would request you to kindly share your bank statement so we can validate and resolve this to your satisfaction.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
Go care Team

frod websid goibibo

Very very poor service hai goibibo ka

Dear Deepak

Greetings from Goibibo.com

This is in regards to the booking id N6EJ6JCSC//T6EC5M6TS//N6EYC7DRD

Please note that we are checking the issue and shall revert by maximum Friday EOD.

Thanks and regards
Mayur
Gocare Team

Dear Deepak

Greetings from Goibibo.com

Please see the below refund details.

Thanks and regards
Mayur
Gocare Team

Dear mayur

i have booked my train tickets from howrah to nagpur in duronto express but my booking got failed & my money got deducted .I am not able to find my refund status .And when i called customer support the automated voice told me that there is no booking with this number .This type of service not really accepted .

Please connect me over the phone or mail

deails of my booking

train:doronto express

name:sonali raj

travel dates:30jan, 2019

train no-12262

booking id:trnaf7sihcnena

waiting for your prompt reply

sonali

Dear Narendhar

Greetings from Goibibo.com

This is in regards to the booking id TUALZMQZI.

Please note that for pax (Miss-Shruti-Sreenath) full refund already process but pax (Miss-Muhilarasi-Balasubramaniam/ Miss-Yavana-Thangavel) refund claimed with applicable charges.

Please note that we are working on your issue and shall revert by maximum Friday EOD.

Thanks and regards
Mayur
Gocare Team

Dear Narendhar

Greetings from Goibibo.com

Please share the scan copy of Air India Authorization letter along with photo ID proof for below customers:

1. Miss-Muhilarasi-Balasubramaniam
2. Miss-Yavana-Thangavel.

Thanks and regards
Mayur
Gocare Team

Dear Mr Shukla


Greetings from Goibibo Team


In regards to your mail, Please be rest assured that your feedback is important to us and we have taken note of the same for further review and enhancements of our services. We accept your feedback and the same will be shared with the concerned Team and we will make sure that this will not repeat again in future.
.

Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


In case of any further assistance, please feel free to contact us. We will be glad to assist you.


Thanks and Regards
Rohit Singh
Goibibo!! Team

process the refund

Cheaters ... They should shut down there site .

Dear Umang,


Greetings from Goibibo.com!!!

This is in regards to your Booking id - TUALWKGC2.

As per your query we checked all the core details and the technical logs as well. As per booking record we have not found any error in our website and by the given input by the customer, the booking confirmed accordingly.

We are sharing the booking logs for more clarification -

Bookjson: [{"origin":"GOI", "fare":{"travelportgrossamount":18246, "adultchangepenalty_1":1587, "totalbasefare":12000, "adultbasefare":2000, "totaltax":0, "totalfare":18246, "servicetax":0, "adultfuelsurcharge":650, "adulttaxes":1041, "totalsurcharge":3900, "totaludf":0, "transactionfee":0, "adultF2":5, "adulttravelportservicetax":148, "discount":0, "adultpassengerservicefee":238, "adulttotalfare":3041, "adultcancelpenalty_1":1587, "totalcommission":0}, "DepartureTime":"[protected]T13:50:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "ccpayment":false, "deptime":"13:50", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "flightcode":"514", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "ChangeOfPlane":"false", "ClassOfService":"T", "BasePrice":"INR2000", "duration":"2h 50m", "platingcarrier":"AI", "qtype":"fbs", "arrterminal":"", "FlightTime":"170", "PricingSolution":{"TotalPrice":"INR18246", "ApproximateTotalPrice":"INR18246", "QuoteDate":"[protected]", "Taxes":"INR6246", "ApproximateTaxes":"INR6246", "Key":"Bqa/Ml3HQlinmQ2rFczg3w==", "BasePrice":"INR12000", "ApproximateBasePrice":"INR12000"}, "card_type":"CASH", "IncludesVAT":"false", "destination":"HYD", "BookingCode":"T", "stops":"0", "ApproximateTaxes":"INR1041", "carrierid":"AI", "tickettype":"e", "Key":"S4C2OggLRHmz8/qVManYrg==", "provider":"1G", "refundable":"true", "flightno":"514", "intermediate0":{"Destination1":""}, "Distance":"332", "dest_vid":"[protected]", "CabinClass":"Economy", "farerule":"", "ApproximateTotalPrice":"INR3041", "segkey":"NJy2srk4TFOtq62WEcl2Ow==", "warnings":"Refundable", "Code_1":"ADT", "rowbody":" ", "OperatingFlightNumber":"", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "src_vid":"[protected]", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR3041", "ApproximateTotalPrice":"INR3041", "IncludesVAT":"false", "changepenalty_1":"INR1587.0", "Code_1":"ADT", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "Taxes":"INR1041", "ETicketability":"Yes", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "PricingMethod":"Guaranteed", "ApproximateTaxes":"INR1041", "cancelpenalty_1":"INR1587.0", "BasePrice":"INR2000", "Refundable":"true", "PlatingCarrier":"AI", "ApproximateBasePrice":"INR2000", "Key":"S4C2OggLRHmz8/qVManYrg==", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"16:40", "eticketeligibility":"Yes", "operatingcarrier":"AI", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "NumberOfStops":"1", "AvailabilityDisplayType":"Fare Specific Fare Quote Unbooked", "AvailabilitySource":"S", "splitduration":"2h 50m", "bookingclass":"T", "pricingmethod":"Guaranteed", "airline":"Air India", "ArrivalTime":"[protected]T16:40:00.000+05:30", "depdate":"[protected]t1350", "seatsavailable":"9999", "arrdate":"[protected]t1640", "TravelTime":"170", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"["4"]", "gocash_breakup":[{"value":19446, "key":"Booking amount"}, {"key_info":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "value":500, "key":"(Promo)goCash"}, {"value":0, "key":"Non-Promotional"}, {"value":500, "key":"Total goCash"}], "partial":true, "kbb":"YtRt68Q=", "lock":0, "ec":"rUb9fA==", "totalsurcharge":3900, "passengercount":"6", "non_vested_credits":0, "netpayable":19446, "message":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "vested_gocash":500, "credits_amount":"500", "tokenec":"5f69e[protected]d51544a67c5b7a98b7", "max_gocash":500, "logged_in":"true", "lead_message":"Calculation


Hope the above is clear for your understanding. In case if you need any cancellation or rescheduling then airline charges will be applicable.


Thanks and Regards
Gaurav
Gocare Team

Dear Harish

Please note that as checked, the booking was very well confirmed and the e-ticket was also sent to you.

Thanks and regards
Mayur
Gocare Team

They asked me to contact them. But 3 tickets i have raised are still in pending state.

I too had booking for 20 Dec to 22 Dec in Bella Vista and I had suffered the same agony. I am going to file a case in Consumer Court.

Now bus guys are denying to take bus as next passenger is female and money is wasted...

Dear Mr Padhi


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We would request you to for last minute changes kindly get in touch with the bus operator directly. As any modification is done by them only.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
Goibibo Team

Bus operator Denied to take bus as next passenger was female.

After argument many times finally bus operator agreed to sit in bus, but about inconvenience caused and Embarrassment in front of all passengers.

Dear Mr Padhi


Greetings from GoIbibo.com!


We apologize for the inconvenience caused however please note that Goibibo has very limited control over any service related issues. Still we accept your feedback and the same will be shared with the concerned operator.


Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


Thanks and regards
Rohit Singh
Goibibo Team