Last month, I used the cash deposit machine at my local branch to deposit some money. Before doing so, I asked a teller at the branch if there would be any fees for depositing a specific amount, and I was assured there wouldn’t be.
However, when I checked my statement recently, I saw a charge of Rs 569 on February 17th for cash deposit. When I contacted customer service, they confirmed that this charge was for cash deposit.
I’m disappointed that I was misinformed at the branch and that I didn’t receive any notification about this charge. I’ve been a loyal customer with ICICI for 10 years, and I kindly request the team to review and reverse these charges, or else I may have to escalate this matter to the Banking Ombudsman.
Mar 23, 2024
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2024
ICICI Bank Customer Care's response Dear Imzee2709,
We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the screenshot from this post and not share it further on social media, as it is an important personal information.
Regards,
ICICI Bank Customer Service Team