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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 10

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S
Santhosh cris
from CHENNAI, Tamil Nadu
Mar 22, 2024
Apr 1, 2024
This thread was updated on Apr 1, 2024
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Address: manipal branch

Hi, recently in the name of ECSRTN they have auto debited 590 rupees i dont know what are those charges and how can they debit middle man's money without any intimation or information just because the money in the bank name?, i need refund and an explanation for this act.
May 2, 2024
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2024
ICICI Bank Customer Care's response
Dear Santhosh,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1cty5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    G
    from Delhi, Delhi
    Mar 18, 2024
    Mar 20, 2024
    This thread was updated on Mar 20, 2024
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    Address: Rx 6 c301 Surya Milan chs midc, Thane, Maharashtra, 421203
    Website: Cibil

    Dear sir,

    I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

    Regards
    Girish n sawant
    Contact no [protected]
    Apr 20, 2024
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 20, 2024
    ICICI Bank Customer Care's response
    Dear Girish Sawant,

    We are at your service. We have made a note of your contact details. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your contact details from this post and not share it further on social media, as it is an important personal information.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Brij2989
      Mar 18, 2024
      Apr 1, 2024
      This thread was updated on Apr 1, 2024
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      Toll was deducted on 17th march, but car was at home in ghaziabad on 17th march. Toll charge that was deducted was unauthorized. Kindly check and initiate refund
      May 2, 2024
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 01, 2024
      ICICI Bank Customer Care's response
      Dear Brij2989,

      We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1ctxq) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        premacl
        Mar 18, 2024
        Apr 1, 2024
        This thread was updated on Apr 1, 2024
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        I have applied for VIBHOR STEEL TUBES LIMITED ipo and given upi mandate through icici bank. As per the ipo dead lines if the shares are not allocated the money should be released on 19th of February in my case the shares were not allocated, and same time money was not released by icici bank. They kept blocking the money after 19th also.
        And on 19th i have called the bank customer care and i have asked them why the money was released as per sebi rules. The customer care executive informed me it will be released on next day. But the money was not released on next day also. Again i have called and customer care executive was not at all aware of the meaning of the ipo and she has tried to transfer the call to some unrelated department and another executive picked up the call and informed me the money will credited on next day.
        May 2, 2024
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 25, 2024
        ICICI Bank Customer Care's response
        Dear Saquib,

        We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1cpnh) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Verified Support
        Apr 01, 2024
        ICICI Bank Customer Care's response
        Dear Premacl,

        We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1ctxh) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Saquib8000
          Mar 17, 2024
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          Hi,

          Due to the fact that I entered the wrong OTP a couple of weeks ago, they blocked my card for online transactions for 24 hours, and I am seeing this message every time I am trying to purchase items online.

          I tried to contact customer care, but the problem remains as it is.
          I am very disappointed. It has been more than a week, but my card has not been unblocked. Please help me here.

          Popup message when I am purchasing:
          Dear Customer, Your transaction cannot be processed currently as your card has been blocked for online transactions due to multiple invalid attempts. Please try again after 24hours or contact your bank for assistance immediately.

          Please help me here. Thank you
          ICICI Bank customer support has been notified about the posted complaint.
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            E
            ejsb
            from Mumbai, Maharashtra
            Mar 16, 2024
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            Fraudulent withdrawal - Dr. Tran for funding

            Hi,

            I have a fraudulent withdrawal from my ICICI account on Dec 26 2023.
            The comment mention - Dr. Tran for funding A/c[protected]...
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            Anand Khillare
            from Aundha Nagnath, Maharashtra
            Mar 16, 2024
            Mar 25, 2024
            This thread was updated on Mar 25, 2024
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            Address: Kondhwa Pune

            Respected sir,
            My name is Ananda Bhujangrao Khillare i have joined icici bank as an Assistant Manager 1 year back but some reason i quit that job.But my pan number looked up in irda portal so i facing problem to join other insurance sectors job.
            Applicant name Ananda Bhujangrao Khillare
            Father name Bhujnagrao Khillare
            Date of birth 02/03/1994
            kindly delete my pan number in irda portal. Thank you.
            with regards,
            Anand Khillare
            Apr 25, 2024
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 25, 2024
            ICICI Bank Customer Care's response
            Dear Anand Khillare,

            We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1cpm4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              casatish225761
              from Hyderabad, Andhra Pradesh
              Mar 14, 2024
              Mar 25, 2024
              This thread was updated on Mar 25, 2024
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              Address: Plot 72&73, Flat 301, Boppanas Senate, Pragatinagar, Mithilanagar

              Yesterday I made a transaction of Rs.2000 through a scan and i paid the remaining amount of Rs.8000 on the same transaction, unfortunately it was shown different name and the vendor told he has not received the money. I raised the service request, but it is not showing.

              As per my knowledge I never scanned any UPI id yesterday and I never entered any of the id manually also, how come the name changed automatically. If I scan also I won’t be able to pay more than Rs.2000 and how come it happen.

              While trying to customer care it is only asking to block the card and no other responses.

              Kindly suggest me how to track the vendor to recover the money.
              Mar 14, 2024
              Complaint marked as Resolved 
              Yesterday I made a transaction of Rs.2000 through a scan and it debited whith this name bharatpe.900637 and i paid the remaining amount of Rs.8000 to the same on the same transaction by using the pay option at the end of the transaction, unfortunately it was shown different name and the vendor told he has not received the money. I raised the service request, but it is not showing. As per my knowledge I never scanned any UPI id yesterday and I never entered any of the id manually also, how come the name changed automatically. If I scan also I won’t be able to pay more than Rs.2000 and how come it happen. While trying to customer care it is only asking to block the card and no other responses. Kindly suggest me how to track the vendor to recover the money.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 25, 2024
              ICICI Bank Customer Care's response
              Dear Casatish,

              We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1cpl5) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                venfer
                from Mumbai, Maharashtra
                Mar 13, 2024
                Mar 25, 2024
                This thread was updated on Mar 25, 2024
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                Card in invalid status when logging in through CMS portal

                My ICICI Bank Multi Wallet card has sufficient balance and is valid through 2026 and is a chip-based card. I haven't used the card for quite a while. While checking the card through CMS Self Care Portal, it is showing as Card in invalid status. Kindly assist on what needs to be done....
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                V
                vinodangadi1993
                Mar 12, 2024
                Mar 14, 2024
                This thread was updated on Mar 14, 2024
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                Dear Team,

                ICICI bank has deducted ecsrtnchg charges 590 & 534.28 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. My email id is [protected]@outlook.com

                4 06, 03, 2024 ECSRTNCHGS280224_SR[protected] Dr. 590.00
                5 05, 03, 2024 ECSRTNCHGS070224_SR[protected]GST Dr. 534.28
                Apr 15, 2024
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 14, 2024
                ICICI Bank Customer Care's response
                Dear Vinodangadi,

                We are at your service. We have made a note of your email ID. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your email ID from this post and not share it further on social media, as it is an important personal information.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Shagufta_123
                  from Purnia, Bihar
                  Mar 12, 2024
                  Mar 24, 2024
                  This thread was updated on Mar 24, 2024
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                  Within 88 days about 7394 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_
                  From the date of January 2024 to February 2024 without any notification. I was maintaining minimum balance for the time of emergency, What the hell wrong with icici bank. I contacted with the customer care service but they didn't responding. Kindly review.
                  What is this transaction purpose
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2024
                  ICICI Bank Customer Care's response
                  Dear Shagufta,

                  We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the screenshots from this post and not share it further on social media, as it is an important personal information.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mar 24, 2024
                  Updated by Shagufta_123
                  Kindly Response to problem still didn't get any solution nor my deducted money.
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                    A
                    ARK_0
                    from Bengaluru, Karnataka
                    Mar 11, 2024
                    Mar 25, 2024
                    This thread was updated on Mar 25, 2024
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                    All my money has been debited from my ICICI savings account to infoAcct Closure without my knowledge. Kindly resolve this issue.
                    Mar 25, 2024
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 25, 2024
                    ICICI Bank Customer Care's response
                    Dear ARK_0,

                    We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1chsd) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Rajeev3012
                      from Pune, Maharashtra
                      Mar 10, 2024
                      Mar 25, 2024
                      This thread was updated on Mar 25, 2024
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                      ICICI bank charges NACH_AD_RTN_CHRG-ADBLDESK

                      Address: Tower 25, Flat 110, Amanora Township, Hadapsar

                      ICICI bank has deducted 590 * 5 = 2950 (February) and 590 * 5 = 2950(March) 2024 without any notification.
                      This was not the case earlier even if I don't maintain minimum balance, the SIP gets dropped and I used to complete the SIP manually.
                      They should notify about the deduction and reason about the same. I am requesting a refund of my hard-earned money at the earliest. Thank you....
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                      M
                      Manu Mohanan
                      Mar 10, 2024
                      Mar 25, 2024
                      This thread was updated on Mar 25, 2024
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                      Address: ICICI Bank Chelakkara.

                      Why banks like ICICI deducting the amount without informing the customer in the name of ECSRTNCHGS? I took SIP in MFs, where AMC is not having any mandatory to make payment then why ICICI if forcefully trying to deduct the amount? Also even after the cancellation last month its still deducting the amount.
                      Apr 26, 2024
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Mar 10, 2024
                      Updated by Manu Mohanan
                      Attaching the recent deduction here, as the mandate is cancelled last month.
                      Verified Support
                      Mar 25, 2024
                      ICICI Bank Customer Care's response
                      Dear Manu Mohanan,

                      We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1chrb) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        mohan123xx
                        from jaipur, Rajasthan
                        Mar 8, 2024
                        Mar 14, 2024
                        This thread was updated on Mar 14, 2024
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                        Refund challan

                        Dear sir maine 5 date ko uniraj ke form ka challan kata tha payment amount se cut gye but challan sucessfull ni hua challan 4260rs ka tha please request h muze refund dila dijiye
                        netbanking reference no is IGAQYKDDZ2
                        payer no. is [protected]...
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                        P
                        Pranjali Apte
                        Mar 8, 2024
                        Mar 14, 2024
                        This thread was updated on Mar 14, 2024
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                        This is regarding financial fraud that happened on my ICICI Account No :[protected] of amount Rs. 265986.00 (Two Lakhs sixty five thousand nine hundred eighty six only) on 26th Feb 2024 at 8.30pm. I raised customer dispute with ICICI with No as SR[protected]. This request is closed saying this is authorised transaction with second level OTP.

                        Hacker hacked my account through ICICI Credit Card apk application . I clicked on link send which was ICICI Creadit CArd apk application.

                        I have raised second level request to ICICI with SR[protected]. This is still in progress. Cybercrime request raised by me is forwarded to Goa Police Station, Goa Police does not look at cybercrime requests and rejected my request.

                        Hence I need your help here
                        Apr 15, 2024
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Mar 08, 2024
                        Updated by Pranjali Apte
                        One of fraud transaction with transaction id[protected] of amount 127992 is cancelled, this was of Amazon Merchant. Through this it will be possible to trace name of person who has done fraud transactions on my account
                        Verified Support
                        Mar 14, 2024
                        ICICI Bank Customer Care's response
                        Dear Pranjali Apte,

                        We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your account number from this post and not share it further on social media, as it is an important personal information.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sandeshkoli
                          from Panvel, Maharashtra
                          Mar 8, 2024
                          Mar 14, 2024
                          This thread was updated on Mar 14, 2024
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                          Address: Panvel

                          On 7 MAR 2024 my icici bank account no[protected] got deducted amount 590rs for 4 time
                          07 Mar '24
                          ECSRTNCHG3_030324_SR[protected]
                          590.00 Dr
                          07 Mar '24
                          ECSRTNCHG2_030324_SR[protected]
                          590.00 Dr
                          07 Mar '24
                          ECSRTNCHG1_040324_SR[protected]
                          590.00 Dr
                          07 Mar '24
                          ECSRTNCHGS040324_SR[protected]
                          Apr 14, 2024
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 14, 2024
                          ICICI Bank Customer Care's response
                          Dear Sandeshkoli,

                          We are at your service. We have made a note of your account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your account number from this post and not share it further on social media, as it is an important personal information.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Ashuwithouts
                            from Bengaluru, Karnataka
                            Mar 7, 2024
                            Mar 25, 2024
                            This thread was updated on Mar 25, 2024
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                            Address: Flat 006, 1st Floor, Konfido Legacy, Doddanekundi Road, Bangalore

                            ECSRTNCHG3 of rupees 590 has been deducted 4 times from bank. I don't know what it is.
                            Apr 25, 2024
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 25, 2024
                            ICICI Bank Customer Care's response
                            Dear Ashuwithouts,

                            We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1cf7t) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              from Jalna, Maharashtra
                              Mar 6, 2024
                              Apr 26, 2024
                              This thread was updated on Apr 26, 2024
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                              Resolved

                              Am an icici bank customer. Today 06-mar-2024 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com
                              Apr 19, 2024
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 14, 2024
                              ICICI Bank Customer Care's response
                              Dear Kshivangirikar,

                              We are at your service. We have made a note of your email ID. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your email ID from this post and not share it further on social media, as it is an important personal information.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hii.. my name is saumya and i am an icici bank customer. On[protected] ecsrtnchg charged 590 rupees had been deducted from my account. I don't know what the charges ecsrtnchg... The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com
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                                M
                                murtyvallabha
                                Mar 6, 2024
                                Mar 14, 2024
                                This thread was updated on Mar 14, 2024
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                                Resolved

                                Address: palasa

                                Sir me indian army me kaam kartahun, muje kuch loan ka requirment tha tho me Suratgarh cantt branch se contact kiya tha aur un logon ne muje 1000000 (Ten lakh ) ka loan a propose kiya aur documentation pura kiya. muje msg ayatha ki 30 EMI ka (Per EMI 38459 RS) mine un ko bataya ki sir yeh bahut bada EMI hai yeh mera se nahi hoga tho un logom ne bataya ki aap ek EMI bhardo baad me kam karlenge. Me un ka barosa per loan leliya aur dho EMI bharne ka baad un ko bataya. Un logom ne koi EMI kam nahi kiya aur bataya ki aap top up leloo. Me us keliye bhi ha bholdiya. per oh bhi nahi hua. Phir un logon ne bhola ki aap top up bhardo. me ne dusara se loan leke 800000 (Eight lakh ) leke top up bhardiya oha bhi 26 Feb ko account me bhardiay lakin abhi tak koi action nahi hua. na EMI kam hua naki koi amount kam hua. agle EMI ka date bhi najdeek aa raha hai. mera loan account No LPSGT[protected] and Mob No [protected]. so please sir mera EMI ammount kam karke muje help karen.
                                Apr 14, 2024
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 14, 2024
                                ICICI Bank Customer Care's response
                                Dear Murtyvallabha,

                                We are at your service. We have made a note of your loan account details. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your loan account details from this post and not share it further on social media, as it is an important personal information.

                                Regards,
                                ICICI Bank Customer Service Team
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