ICICI Bank Complaints & Reviews

Dear Consumer Complaints Department,

I am writing to lodge a formal complaint against ICICI Bank for their persistent and unwanted credit card promotion calls. Despite my clear disinterest and repeated requests to stop these calls, they continue to contact me, causing significant inconvenience and disturbance to my daily life.

Nature of Complaint:
The issue at hand involves constant calls from ICICI Bank...

I have 100 units ICICI "power" unit Certificate dated First Day Of October 1994. Kindly help redeem the same....

Cash deducted 175rs without my knowledge or email or sms. When check I saw amount deducted for CashTxnCharges Branch. Nowadays monthly deducted charges for some some reason. Please check and revert back....

Why deducted cash from my account without my knowledge or email or sms. CashTxnCharges Branch deducted 175rs.

I have opened NRE Account, Its been more than 4 days since the account is open and active. I'm trying to add a payee, but it is keep erroring out with reason "Addition of new payee can be done only after 24 hours of a mobile number udpate." i have waited too many 24 hours already. its is urgent and i need to transfer money, and now the money is kinda locked down in ICICI account and unable to take it out. I'm planning to close the account...

I am ICICI account holder, 17 FEB '24 month my account got deducted as "CashTxnChgs-Branch- JAN23+GST" charges without my knowledge.

JAN 24 - 1215.40

I am writing to bring to your attention an issue regarding an unauthorized debit from my account. Without my prior knowledge or consent, money was deducted, which I find unacceptable and indicative of poor business practices.

It is concerning that despite paying for SMS alerts, leading me to believe that this might be a scam. This lack of communication only exacerbates the frustration and mistrust I feel towards your services.

I kindly request an immediate refund of the deducted amount and a thorough investigation into this matter. If this issue is not resolved satisfactorily, I will have no choice but to escalate it to your higher authorities and relevant regulatory bodies.

I trust that you will take this matter seriously and act promptly to rectify the situation.

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer and debited the money. I am really worried about this deduction.

Last month, I used the cash deposit machine at my local branch to deposit some money. Before doing so, I asked a teller at the branch if there would be any fees for depositing a specific amount, and I was assured there wouldn’t be.

However, when I checked my statement recently, I saw a charge of Rs 569 on February 17th for cash deposit. When I contacted customer service, they confirmed that this charge was for cash deposit.

I’m disappointed that I was misinformed at the branch and that I didn’t receive any notification about this charge. I’ve been a loyal customer with ICICI for 10 years, and I kindly request the team to review and reverse these charges, or else I may have to escalate this matter to the Banking Ombudsman.

Dear Sir/Madam,

I, JITUN NKUMAR JENA, current bank account holder Company Name JRL Management of your bank with a/c no.[protected]. Recently I noticed that my account has been debited with an amount of Rs.40299 for not maintaining a minimum balance.

Till now total Rs.40299 were deducted for the last month 25th January 2024 without any intimation.
So here I am requesting you to please refund the debited amount to me.

From now onwards I will maintain minimum balance in my account.

Due to genuine reasons, I failed to maintain the amount, and therefore, I request you to kindly look into the matter and help in this regard. I shall be highly obliged for your kind support.

Thanking you.

Sincerely,

JITUN KUMAR JENA

JRL MANAGEMENT

[protected]/[protected]

From past couple of days I'm facing the problem from icici bank they are deducting amount from my account without any information or message when I check in statement it is showing NACH_AD_RTN_CHRG~Of Bnk BFLf~ I enquired with bajaj finserv but everything is clear from bajaj. Icici bank deducting amount from my account

also,
I dont need the following reply: We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a022u2) in the subject line of your email. Our official will assist you.

Take my money and just explain this transaction. Thats it

The following transaction (in USD) was declined by the merchant and the order was not placed but it's still not been reversed yet to my credit card ending in 8003:

• Date:[protected]
• Reference number:[protected]
• Merchant name: AWL*PEARSON EDUCATION
• Amount to be reversed: USD 35.09 (= approx. INR 3, 000)

My XX8003 credit card bill was also generated on January 21, 2024, but the amount has still not been reversed and reflected in my last or current statement.

Please look into it, and reverse the amount to my credit card.

The transaction was declined from the merchant's end. So the amount needs to be reversed to my card.

Customer care is also not ready to register any investigation complaint in this regard. They just keep telling me that my credit limit was not utilized.

Sir, As everyone is aware about the SENIOR CITIZEN SAVINGS SCHEME" of Government of India. The ICICI Bank is merely acting as a facilitator in the said scheme. However to my utter surprise, I found that they have changed the Rule for Nomination in the said scheme, For eg., one of the clause before signing the application forms(on page no.3) Declaration Sr, No, 5 says that : " I/WE DECLARE THAT NOMINATION UNDER THE SAID SCHEME CAN BE DONE ONLY IN FAVOUR OF RESIDENT INDIANS" Now I am a senior citizen age 70, Married but widowed and having 2 daughters both in USA, and as per FEMA Rules NRI, to whom I can nominate ??? Again I checked with other banks eg. BOI, BOB etc... where in their application form No such condition is mentioned. Their branch Manager says : You can nominate your daughter/s, No such rule is also mentioned on the official website of SCSS Scheme. Secondly the name of teh scheme is : SENIOR CITIZEN SAVINGS SCHEME- 2004 where as ICICI Bank has changed the name to : APPLICATION FOR SENIOR CITIZENS SAVINGS SCHEME- 2019. ???? How a bank can change a basic rule of a government scheme like this. When inquired at the branch, no one is interested in solving the issue. The simplest answer is write to : Customer care.

I am Koshinder i observing that my amount was 15000 deducted under this following statements of rs.590 deducted 22 Times multiple times. 27 January 2024 I am not aware of why am getting all charges from my account? I have asked about bajaj finserve and told me that they are authorized to deduct only EMI loan amount, not any other charges. Im allready pay all EMI October 2023. So, I move to call customer care number ICICI bank. The IVR wanted...

Im Koshinder ac holder of ICICI Bank unfortunately. Because I never face this type of things form others bank.

I took a phone on emi by Bajaj finance. And attached my ICICI Bank Ac from emi payment. Due to some issues I unable to pay On Time 2 emi payment. But after that I paid all amount
By Paytm.

On 27 Jan 2024 I credit around 15000rs in my ICICI Bank. when I saw in my ac 0.0 balance
Please Refund My Amount

I have taken a loan of rs.2000 from amazon pay later but due to financial problems i am not able to pay the loan and maintain amount in my account but i will close my amazon pay later account and paid the loan but ECS charges deducted my bank account rs.9283.please help me on this and try to refunded my amount i am very worried and i am facing financial problems right now.

Dear Sir/Madam This email is with reference to the fraud transaction that occurred on my ICICI Sapphiro Credit card issued to me on dt-15.06.2023. I have taken a home loan of 1.00 Crore from ICICI bank on May end 2023.In parallel to that I have received a phone call from ICICI bank for issuing credit card “Sapphiro” as a special customer. I have accepted the request and provided the necessary details. This card was received around mid-June at my home with a limit use of Rs 4.00 Lakh. I tried to register this card with the help of document provided with documents provided with it. Once I tried to generate its PIN no, OTPs were going of some other mobile no ending with 2255. I have reported this incident to the ICICI representative that some issue is there with this card as my mobile no is not linked with it. ICICI representative has come to my home also to activate my card and ICICI Imobile app activation. He tried a lot but still this could not get activated and also witnessed that PIN OTP is being going at some other mobile no ending with 2255. After that I have submitted a written form with ID proof to update my phone no and activation of credit card with bank Imobile app. But did not get any solution. I have also requested to discard this card and also warn that some kind of fraud may also occur as same is not reflected in my net banking account or Imobile mobile app. But card was not blocked by bank or provide any advice to me other than to try with customer care. I was advised to call customer care. So I raised a request with ICICI customer care no (Customer care of ICICI is not an easy task to connect with) and provided me request no SR[protected] but still it was not activated I again tried next day then they said your card is get activated for online transaction and also will show on I mobile app just uninstall and again install the app. I did the same but it was still not shown on my mobile app with a message that no credit card is issued by bank to you. But transaction was get started. I have made two nos of transaction worth Rs 500.00 and Rs around 2421.00. I was continuously in touch with ICICI representatives (having whatsapp record of all communication-copy enclosed herewith) to resolve the issue. Why I was continuously requesting to update card on my mobile app: I am well aware of kind of frauds being occurred in market. So I changed my transaction limits of my ICICI debit card also upto limit of say around only Rs 5000.00 or 10, 000 for online transactions/shopping etc (check my debit card limit change updation on 09.07.2023).Same thing I want to do with credit card also. The day I received this card I was continuously insisting to update this on my bank account or mobile app from ICICI customer care by doing emails, phone calls, bank representatives so that necessary limits can be activated. But got no solution even after 2-3 weeks time. Everytime I use the app it was showing that no credit card is issued to you. When I did not get any solution for this from Jhajjar Bank I have mailed many times to customer care also of ICICI (Mail copy enclosed herewith) but got no solution only they were refeing customer care phone nos with whom I tried a lot but no solution of I mobile app credit card updation. All this time I mobile app was showing that no credit card is issued by ICICI bank to you which every time make me nervous and make a call to ICICI representative and do what's app msg also about my concern (WhatsApp msg details enclosed). Now on dt 18.07.23 I received an OTP for Rs 79021.00 and Rs 99272.00 by some “Nobroker”.I have received a phone call from no-+[protected], thought of some customer care no, once I received this call-a transaction of Rs 79021 occurred of my credit card. I immediately call ICICI representative and blocked my credit card and inform about this transaction. I have in parallel called at ICICI customer care no and registered the fraud transaction having complaint no-SR[protected]. I got an assurance that this transaction shall be stopped and amount reversal will be done. I have also received a confirmation from customer care and ICICI representative that this transaction has been stopped and reversal/settlement of amount shall be done in next few days. But as on date I have come to know that no solution has been done yet and it is still reflecting in my credit card expenditure details and my complain has been closed also. My submission: · From the very first day I was complaining about this card issues through all possible channels of communication to ICICI. All the time I only got assurance of get some solution but got nothing other than anxiety. I have even requested to discard this card. Kindly help me out. I come to know about this form recently. I am attaching communication with bank representatives. I have phone call records also regarding the complaints i raised regarding issues with the credit card with bank employees.

My loan account number LIBNG[protected]
Loan sanction date 04/02/2006.
Loan amount 35.000 /

Dear sir,

I have taken 35000 rupees loan from ICICI Bank, due to some personal reasons I could not repay my loan amount, till now no one approached me for the loan repayment, and I also forgot about this loan, now I checked in cibil it's showing outstanding 3.61.512 rupees, interest and overdue charges. Loan amount 35000. But interest is 3.26.512 rupees, day by day thare was an increase in the amount but no one contacted to me for loan repayment. ICICI Bank is intensionally doing this. I want to close my loan account. I want settlement option. Even now if any one will not contact I will go to court.

Wb******[protected]@iciciRequested prement pending

ECS charges deducted many times in a month. The loan was closed and the loan was on COVID pandemic time 2020-21. My 5500 Rs deducted and when I contacted with customer service I got reply that more 7000 Rs will deduct. The loan amount was 4050 Rs from Dhani loan app and now I'm losing around 12000 Rs. Kindly Reverse my amount deducted for ECS charges.

My name is Nilesh, and I am writing to urgently address a transaction dispute concerning my ICICI Coral Credit Card ending with 8014, specifically related to the current statement for January 2024.

I have identified a significant discrepancy in my statement, specifically related to a transaction that took place on March 28, 2023, with the following details in the current January 2024 statement:

Transaction Date:[protected]
Reference Number: [protected]
Transaction Details: RUDRA MOTORS, SANASWADI, IN
Transaction Amount: 11, 728.00 Dr.

On March 28, 2023, I initiated a transaction for Rs. 11, 728 with Rudra Motors. This transaction involved two authorization attempts, AuthId: 575937 and AuthId: 531988, both for the same amount. AuthId: 575937 was successfully authorized and credited to the merchant account, while AuthId: 531988 resulted in a failed transaction. Despite the failure, an amount of 11, 728.00 was deducted from my account.

To address this issue, I initiated a dispute on March 29, 2023, which was registered under the successful AuthId 575937 transaction with SR[protected]. However, upon receiving a statement from Rudra Motors related to this dispute, I discovered the error and promptly contacted ICICI customer care. I requested to reverse my dispute on the successful AuthId 575937 transaction with SR[protected] and raised another request on the failed AuthId: 531988 transaction with SR[protected]. An INTERIM CHARGEBACK credit for the failed transaction was received on April 1, 2023 (Reference: [protected]). Subsequently, the dispute was resolved, and I observed FINAL CHARGEBACK CREDIT (Reference: [protected]) and INTERIM CHARGEBACK DEBIT (Reference: [protected]) entries in my June 2023 statement.

To my surprise, the same transaction entry has reappeared in my current January 2024 statement. Upon contacting your customer care, I was advised to verify the matter with the merchant, Rudra Motors. After investigating with Rudra Motors, I learned that they received only the passed transaction amount with AuthId: 575937 on March 28, 2023. They have declined on claiming the failed transaction again on 18th January, as per information provided by ICICI customer care.

I urgently request your prompt assistance in resolving this matter. It appears there might be an oversight or an error in reprocessing the transaction on my current statement.

Last Service Request: SR[protected]

ECS charge 100 time charged without prior notice. Fraud
Address: Guwahati Assam

My ICICI bank account was charged with Rs.14500 1st Nov 23 and 35000 29th Jan 24 with prior notice and without my knowledge and authorization. Because of this my ch. Emi bounced and i am having to pay penalty. Either Refund this fund or pay my penalties. This is cheating