ICICI Bank Complaints & Reviews

Due to loss of job I was unable to pay my credit card bill dues for 2 months. I am requesting bank persons to give another 2 months time clear the due as I am arranging funds to pay the bill.
They are not listening at all, day and night they are messaging and calling giving mental pressure and threatening that they will come and sit at home till i clear my bills and give pressure to my family they are telling.
Due to this pressure I am stressed out. I have sent mail and messages requesting them but they are very arrogant and not helping me.
Iam clearly mentioning i will clear the Payment within two Months, but he is not aware how to behave and Speak with the Woman, how can they tell they will send field executive to my house and sit there till i clear the due.

I dont have any SIP. Still Rs 404/- Amount is deducted from my account.
Please find attached statement for your reference.

Date of incident : 17th April 2024

Details of payment :
Payment to icici - eazypay
Pay for
Fees payment done by Paytm sbi account. Rs 1710
Upi Transaction id :[protected]
Date : 05/04/2021

Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my examination fee through eazypay - icici gateway.

Actually, the matter is when i proceed to payment page after entering all the credentials of my upi mode then the payment was transacted from google pay and it was successful but, the website shows me an error message in which it is written that" we regret the inconvenience, and the transaction was failed.

I have a savings account in ICICI Bank and suddenly I got a message that 35921 amount has been deducted from my account. With comment ADTPSLSIPG and I have not bought anythinf not subscribed to anything of this amount. Also read online similar things have happened with multiple people in ICICI Bank only. Never cliick on any links nor downloaded anything this is actually something happening inside ICICI Bank and done by their employees. All complaints online are with ICICI Bank

My mobile number [protected] which is KYC verified with Aadhaar and also linked to my Savings and Credit card account of ICICI bank was used 15 years back by a person named M PACHAMUTHU. He has borrowed money from many banks and financial institutions as I am still getting calls from them and asking him in my mobile number. Most of the calls are from ICICI Bank only which keep coming 3 to 5 times at varied intervals, for any given day. I went and gave written request to ICICI Nanganallur Branch, Chitlapakkam and Mahalakshmi Nagar Branches with Aadhaar and PAN card proofs but no action has been taken so far. My registered email address with ICICI Bank is [protected]@yahoo.com. Initially, ICICI customer care team asked to provide a letter from Mobile service provider (AIRTEL) that this mobile number is owned by myself - Srinivasan N. I requested AIRTEL and provided this information by email. But, then, they want it in non-editable format and with some more information / confirmations from AIRTEL again, which is becoming never ending.

Both my BANK Account and Aadhaar are linked to [protected] which is physically KYC verified last month at ICICI BANK in Dr.Rajendra Prasad road, Chitlapakkam branch by an authorised representative, in person. I cannot provide any other proofs to ICICI bank and want my mobile number to be delinked from M. PACHAMUTHU, loan defaulter immediately

My name is Arun Kumar Mali, I have a wholesale shoe shop in Bhilwara, Rajasthan and my shop's account is in ICICI Bank branch in Bhilwara. Some amount was wrongly credited to my account; I did not withdraw the wrong amount from my account and I informed the branch about the same in writing and asked for refund of the wrong amount and also made several rounds of the bank but till now no problem has been resolved. I have not received any correct reply from the bank. Please get the freeze mark removed from my account and kindly send the wrong amount back to where it came from.

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

I need to know about the charges please help. And why you will charges like these under the name of "NACH_AD_RTN_CHRG~Of Bnk BFLo".

Please stop all these.

Regards.
Shubham Malbari
[protected]@gmail.com

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction regarding the surcharge imposed by ICICI Bank on fuel purchases made using my debit card.

I made a fuel purchase transaction using my ICICI Bank debit card. To my surprise, I was charged an additional surcharge on top of the fuel purchase amount. This surcharge was not disclosed to me beforehand, and I find it unjustified and unfair.

As a loyal customer of ICICI Bank for years, I have always relied on the convenience and efficiency o[censored]sing my debit card for various transactions, including fuel purchases. However, the unexpected imposition of this surcharge has left me feeling disappointed and dissatisfied with the banking services provided by ICICI Bank.

I would like to bring to your attention that charging such surcharges goes against the principles of transparency and fairness in banking practices. As per the guidelines set forth by regulatory authorities, customers should be informed of any additional charges or fees associated with their transactions beforehand. However, in this case, I was not given any prior notice or information regarding the surcharge.

Therefore, I kindly request the following actions to be taken:

Refund of the surcharge amount that was unjustly charged to my account.
Ensuring transparency in communication with customers by providing clear and comprehensive information about any additional charges or fees associated with debit card transactions, including fuel purchases.
Reviewing and revising the bank's policies and practices to prevent such instances o[censored]nauthorized surcharges in the future.
I trust that ICICI Bank values its customers' feedback and takes prompt and appropriate measures to address their concerns. I expect a resolution to this matter at the earliest convenience.

There was credit card fraud transaction on my credit card [protected] dated 25th Sep 2023 amounting to INR79000. I raised dispute against the transaction however bank has reverted stating the responsibility of the dues is of customer. I have been following up with bank officials all head of departments to share details of the transaction from backend of their credit card system "CTL" like beneficiary name, address, bank transaction reference number etc which will help to investigate the transaction further. HOwever no employee of the bank care to respond with the details from their system. they give stereotype response that its customer's responsibility to pay even though its fraud transaction. They have already debited my savings account with 20000 against this transaction due. Now they have even marked lien on my another bank account and blocked 92000 against the due of this transaction. This bank account is not linked to this credit card and is not even in single holder's name. Its my parents money. But they have intimated that they will debit this account within 7 days to adjust against the dues against this disputed transaction. I really do not understand how can bank not share any beneficiary details of the transaction and recover dues from some other account maintained with them without customer's consent. It seems all fishy since banks have connection with VISA and they can always retreive all the details of the transaction including location and beneficiary details from VISA. But they are not doing the same even after follow up. Why cant a bank take effort in investigating fraud transaction by coordinating with VISA and from bank's own backend system. Why does bank have right to debit customer's account without their consent for any amount they feel is right. Does customer has no recourse. Even for investigating the transaction further I need all the details from banks backend system. How do they expect customer find out based on only amount and date of transaction?

POS Dec charges deducted 60+ times with out sending informing and messages were not sent nearly 1900 rupees deducted from my account

I bring to your kind notice that there has been huge deduction of RS. 48, 163 in a span of 3 days towards ecs bounce charges in icici bank because of HDB Financial, Kindly help me on the refund payment. My financial situation is really bad, because of HDB financial and Icici bank.

I had applied for ICICI Bank fast tag on 14th March 2024 and till now I have not received the fast tag even after having made the full payment on 14th March itself.

I have tried calling the customer service number many times but every time, the call is disconnected after 11 minutes of waiting for my call to be connected to your service representatives.

I had completed all the KYC and formalities required by you on 14th March itself and the vehicle I have requested a fast tag for doesn't not have an active fast tag either from any other bank.

Hence, I have come to the conclusion that your bank is not interested in issuing me a fast tag and I request for a refund.

In July 2022, I began the online application process for a home loan with ICICI. A sales representative guided me through the process, informing me that approval and disbursement would take 2 to 6 weeks. I submitted all required documents.

By August 2022, all documents were accepted, and I was instructed to pay the loan administration fees.

However, in September 2022, after making the payment, there was no communication...

On 29/01/2024 Rs 579.54 were deducted from my savings account (Dcardfee 4787 JAN24-DEC24+GST) in the name of DCardfee and again on 26/03/2024 Rs 127 was deducted from saving account (Dcardfee 4787 JAN24-DEC24+GST) .
Saving Account Number[protected]

Hi,

I have been deducted Rs. 4130 on 19/03/2024 with CashTxnChgs-Branch-Feb24+GST. Bank has deducted this charges without any intimation. Please refund this amount.

Thanks,
Jasjit Kaur

Recently I was a victim of a FEDEX courier scam. The Scammers imposing as police threatened me of consequences. They held me at mobile video call with screen sharing for 3 Hrs on the pretext of interrogation. They made me read the statement loud during this process. Once I was exhausted and vulnerable, they gained access to my credentials and performed the scam.

They applied for Insta personal loan on my account which was...

No response from customer care or relationship manager or collection office so far regarding my credit card settlement request

I am requesting more than 1 year to get settlement but not yet given any single option for settlement

Very worst banking service from icici bank and very rude to talk with customer

I am writing to report an unauthorized transaction that occurred on my ICICI account.
Upon reviewing my recent transactions, I noticed a charge of Indian rupees ₹ 17, 619.57 /- on[protected] through 11 transactions from early morning 5:10 AM till 05:48 AM from ICICI bank debit card However, I did not authorize this transaction nor did I make any purchases through my Google services at that time.

Sample of transaction message: A purchase of Rs. 2, 629.81 has been made using your Debit Card linked to ICICI Bank Account XX013 on 25-Mar-24. Info: VIN*GOOGLE SER.
Debit card number: XXXX9268

kindly request that your team thoroughly investigate this matter and provide me with details regarding the transaction in question, including the origin and nature of the purchase.
Given the sensitive nature of this issue and the importance of resolving it promptly, I would appreciate your urgent attention to this matter.

There has been an unknown auto debit in my account worth ₹2, 400.
The entry is named ‘ATD/Auto Debit CC0xx2871’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asap

There has been a random return charges levied on my account for a mandate which I am not aware of. When contacted their customer support they mentioned that there is a mandate and hence the charges but there is no active mandate on this account

Please return my money