ICICI Bank Complaints & Reviews

There was credit card fraud transaction on my credit card [protected] dated 25th Sep 2023 amounting to INR79000. I raised dispute against the transaction however bank has reverted stating the responsibility of the dues is of customer. I have been following up with bank officials all head of departments to share details of the transaction from backend of their credit card system "CTL" like beneficiary name, address, bank transaction reference number etc which will help to investigate the transaction further. HOwever no employee of the bank care to respond with the details from their system. they give stereotype response that its customer's responsibility to pay even though its fraud transaction. They have already debited my savings account with 20000 against this transaction due. Now they have even marked lien on my another bank account and blocked 92000 against the due of this transaction. This bank account is not linked to this credit card and is not even in single holder's name. Its my parents money. But they have intimated that they will debit this account within 7 days to adjust against the dues against this disputed transaction. I really do not understand how can bank not share any beneficiary details of the transaction and recover dues from some other account maintained with them without customer's consent. It seems all fishy since banks have connection with VISA and they can always retreive all the details of the transaction including location and beneficiary details from VISA. But they are not doing the same even after follow up. Why cant a bank take effort in investigating fraud transaction by coordinating with VISA and from bank's own backend system. Why does bank have right to debit customer's account without their consent for any amount they feel is right. Does customer has no recourse. Even for investigating the transaction further I need all the details from banks backend system. How do they expect customer find out based on only amount and date of transaction?

POS Dec charges deducted 60+ times with out sending informing and messages were not sent nearly 1900 rupees deducted from my account

I bring to your kind notice that there has been huge deduction of RS. 48, 163 in a span of 3 days towards ecs bounce charges in icici bank because of HDB Financial, Kindly help me on the refund payment. My financial situation is really bad, because of HDB financial and Icici bank.

I had applied for ICICI Bank fast tag on 14th March 2024 and till now I have not received the fast tag even after having made the full payment on 14th March itself.

I have tried calling the customer service number many times but every time, the call is disconnected after 11 minutes of waiting for my call to be connected to your service representatives.

I had completed all the KYC and formalities required by you on 14th March itself and the vehicle I have requested a fast tag for doesn't not have an active fast tag either from any other bank.

Hence, I have come to the conclusion that your bank is not interested in issuing me a fast tag and I request for a refund.

In July 2022, I began the online application process for a home loan with ICICI. A sales representative guided me through the process, informing me that approval and disbursement would take 2 to 6 weeks. I submitted all required documents.

By August 2022, all documents were accepted, and I was instructed to pay the loan administration fees.

However, in September 2022, after making the payment, there was no communication...

On 29/01/2024 Rs 579.54 were deducted from my savings account (Dcardfee 4787 JAN24-DEC24+GST) in the name of DCardfee and again on 26/03/2024 Rs 127 was deducted from saving account (Dcardfee 4787 JAN24-DEC24+GST) .
Saving Account Number[protected]

Hi,

I have been deducted Rs. 4130 on 19/03/2024 with CashTxnChgs-Branch-Feb24+GST. Bank has deducted this charges without any intimation. Please refund this amount.

Thanks,
Jasjit Kaur

Recently I was a victim of a FEDEX courier scam. The Scammers imposing as police threatened me of consequences. They held me at mobile video call with screen sharing for 3 Hrs on the pretext of interrogation. They made me read the statement loud during this process. Once I was exhausted and vulnerable, they gained access to my credentials and performed the scam.

They applied for Insta personal loan on my account which was...

No response from customer care or relationship manager or collection office so far regarding my credit card settlement request

I am requesting more than 1 year to get settlement but not yet given any single option for settlement

Very worst banking service from icici bank and very rude to talk with customer...

I am writing to report an unauthorized transaction that occurred on my ICICI account.
Upon reviewing my recent transactions, I noticed a charge of Indian rupees ₹ 17, 619.57 /- on[protected] through 11 transactions from early morning 5:10 AM till 05:48 AM from ICICI bank debit card However, I did not authorize this transaction nor did I make any purchases through my Google services at that time.

Sample of transaction...

There has been an unknown auto debit in my account worth ₹2, 400.
The entry is named ‘ATD/Auto Debit CC0xx2871’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asap

There has been a random return charges levied on my account for a mandate which I am not aware of. When contacted their customer support they mentioned that there is a mandate and hence the charges but there is no active mandate on this account

Please return my money

Hi, recently in the name of ECSRTN they have auto debited 590 rupees i dont know what are those charges and how can they debit middle man's money without any intimation or information just because the money in the bank name?, i need refund and an explanation for this act.

Dear sir,

I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

Regards
Girish n sawant
Contact no [protected]

Toll was deducted on 17th march, but car was at home in ghaziabad on 17th march. Toll charge that was deducted was unauthorized. Kindly check and initiate refund

I have applied for VIBHOR STEEL TUBES LIMITED ipo and given upi mandate through icici bank. As per the ipo dead lines if the shares are not allocated the money should be released on 19th of February in my case the shares were not allocated, and same time money was not released by icici bank. They kept blocking the money after 19th also.
And on 19th i have called the bank customer care and i have asked them why the money was released...

Hi,

Due to the fact that I entered the wrong OTP a couple of weeks ago, they blocked my card for online transactions for 24 hours, and I am seeing this message every time I am trying to purchase items online.

I tried to contact customer care, but the problem remains as it is.
I am very disappointed. It has been more than a week, but my card has not been unblocked. Please help me here.

Popup...

Hi,

I have a fraudulent withdrawal from my ICICI account on Dec 26 2023.
The comment mention - Dr. Tran for funding A/c[protected]...

Respected sir,
My name is Ananda Bhujangrao Khillare i have joined icici bank as an Assistant Manager 1 year back but some reason i quit that job.But my pan number looked up in irda portal so i facing problem to join other insurance sectors job.
Applicant name Ananda Bhujangrao Khillare
Father name Bhujnagrao Khillare
Date of birth 02/03/1994
kindly delete my pan number in irda portal. Thank you.
with regards,
Anand Khillare

Yesterday I made a transaction of Rs.2000 through a scan and i paid the remaining amount of Rs.8000 on the same transaction, unfortunately it was shown different name and the vendor told he has not received the money. I raised the service request, but it is not showing.

As per my knowledge I never scanned any UPI id yesterday and I never entered any of the id manually also, how come the name changed automatically. If I scan also I won’t be able to pay more than Rs.2000 and how come it happen.

While trying to customer care it is only asking to block the card and no other responses.

Kindly suggest me how to track the vendor to recover the money.